Andrews and Arnold Broadband Internet www.aaisp.net.uk Reviews

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2.7 stars
Average rating for this product is: 2.7 out of 5

From 0 ratings and 3 reviews

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Average Ratings for Andrews and Arnold Broadband Internet www.aaisp.net.uk

  • Reliability2.7 stars
  • Customer Service2.7 stars
  • Speed Consistency2 stars
  • Value for Money1.9 stars
  • Overall rating2.7 stars

3 Reviews For Andrews and Arnold Broadband Internet www.aaisp.net.uk

  • Guest 27th Aug 2009

    Reviewer rating: 1 stars


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    Andrews & Arnold have left me without internet connectivity for over a week now. Calls to Support, when they are answered, are met with requests to simply reboot the router or promises to call BT and then get back to me.

    They never get back to me.

    This morning I've sat with the support phone ringing for a total of 10 minutes (2 x 4 mins, 1 x 2 mins) without anyone answering. The staff in support seem surly, totally lacking in customer service skills and give the impression that they have no desire to help resolve my problem whatsoever. I work in a customer facing role myself so I never shout or am abusive yet

    I still get the impression that they just wish the problems would all magically go away and I'd leave them alone.

    I would not recommend this company to my worst enemy.

  • Guest 17th Aug 2009

    Reviewer rating: 2 stars


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    Very dissappointed with Andrews and Arnold Broadband Internet perhaps I have been unlucky I dont know but found thecustomer service not great at all.
    Speeds are very bad and after a good period of time 8 weeks have decided it best to part company with them.
    I would not recommend this isp at all they just seem to be unable to resolve problems and whilst BT are bearing the blame in lots of cases what really is not good is the calls which are promised and never materialise.
    In my case I am sorry to ...

  • Guest 10th Feb 2008

    Reviewer rating: 5 stars


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    Whilst they are not the cheapest, they are very knowledgable. Unlimited download outside of office hours and static ip makes them very good for people who need that kind of thing.Whenever I've had a question, the person who answered the phone has been able to help directly, without being put on hold or transfered to another call centre.I would recommend Andrews and Arnold Broadband Internet .

Related categories

  1. Internet Service Providers