Air China Reviews

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Latest Reviews

★☆☆☆☆

“horrible”

Written on: 12/08/2013 by jomang (1 review written)

The most horrible airline and airport hub in the world… Read Full Review

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Wendycsk's Response to jomang's Review

Written on: 07/11/2013

horrible too
It my first time travel fom houston to beijing and had a very bad experience,my husband picked a cup from the floor and hand it to the flight attendent,she told him this is still clean,you can use for refill.and since my daughter throat up on the blanket,i put it on the floor,then the flight attendant was kind like mad at me and said,dun put on the floor,other can use it,i wonder you guys dun wash and give to others!!!and also,the food is awful,my first meal and second meal has almost 12 hours gap,i was starving

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★★★☆☆

“Out of Date!”

Written on: 21/06/2013

My first trip to China from Los Angeles and the interior not only looked old, but it was one of those planes that had the huge screen TV in the front...right in front of me. I was forced to watch Justin Beiber's Never Say Never against my will. What's with the lack of technological updates???… Read Full Review

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★☆☆☆☆

“I think they found the flight attendants on the street!”

Written on: 27/03/2012

Appeared staff had little or no safety training. Passengers up walking around while plane was sitting on an active runway, and during the flight when pilot had seatbelt sign on. Flight crew did not enforce any safety regulations. English was limited...... I would never fly this carrier ever again. Twice was enough this past week between Hong Kong and PEK... … Read Full Review

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★☆☆☆☆

“The look”

Written on: 07/11/2011 by Mattjamhur (1 review written)

I will never forget the look the air hostess gave me when her trolly was next to me . " a drink" . I asked for a whisky then hesitated as she gave me a serous look. I didn't ask for the coke mixer . I just saw the stacks of orange juice and said. " orange juice" The flight was terrible in every way… Read Full Review

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★☆☆☆☆

“Air China fails basic service expectations! ”

Written on: 09/09/2011

On the 26/06 I was travelling from Sydney to Moscow on flights CA176 Sydney-Beijing and then CA909 Beijing-Moscow with my 11 month old son. We had arranged our flights through Flight Centre, a well reputed travel company in Australia, who recommended Air China as a professional airline carrier and member of the Star Alliance. Before the trip I specifically bought a new pram which is light weight and easy to use to make my trip to Russia with a young child easier. The pram had unfortunately… Read Full Review

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★☆☆☆☆

“Denied Boarding ”

Written on: 07/06/2011 by wingsofgrey (1 review written)

I paid $750 for a ticket from Kathmandu to Ulaanbaatar Mongolia. At KTM i was informed AT the ticket counter before my flight that China changed visa rules 2 days prior as I was booked a ticket that went through Chengdu and Beijing. There was also a "stopover" in Lhasa(just an hour on the tarmac no change of flight) which has severe regulations so I'm not sure how I was even booked a ticket going through Lhasa to begin with . I was NOT notified of the Chinese visa change which restricted… Read Full Review

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Guest's Response to wingsofgrey's Review

Written on: 10/06/2011

poor you...this is not really the way to treat a US citizen!!

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★☆☆☆☆

“I have held a CA gold card for more than 3 years now...”

Written on: 03/10/2010 by rframe (1 review written)

I have held a CA gold card for more than 3 years now but recently the service has gone downhill dramatically, consistently late departures (despite doors being closed on time), cabin crew much less attentive - especially for westerners on board. PEK-LHR in July using miles to upgrade to business, the flight was a disaster, poor food, the IFE in my seat did not work (flight was full so I had to endure 10 hours without it), staff onboard where as good as could be and very empathetic but terrible… Read Full Review

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★☆☆☆☆

“Very bad customer service from flight attendents. Very...”

Written on: 18/09/2010

Very bad customer service from flight attendents. Very bad food. Bad smell in the airplane. Very poor quality sound on the headphones. Overall not worth the ticket price I paid for a return flight(and the ticket was not expensive compared to some other airlines). I would give the flight 0 out of 10!… Read Full Review

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★☆☆☆☆

“Air China is out to make money off anything even if...”

Written on: 07/09/2010

Air China is out to make money off anything even if they are breaking their own Guidelines Service in Beijing is pathetic Managers Laughing at customers making complaints when they know that the customer is in fact correct in what they are saying...
They charged us 11580RMB or close to $2000 Australian for our sporting gear and it is still unresolved and they have proceeded with the bank transaction the whole situation is on the border of being extortion!!!! Pathetic… Read Full Review

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★☆☆☆☆

“YVR-PEK A330. A trip to end all trips. Will never...”

Written on: 16/05/2010

YVR-PEK A330. A trip to end all trips. Will never fly Air China again. Inflight movies - poor quality, second rate moves (3) played over and over to and from PEK (same movies). Seat video did not work and were not willing to fix so no inflight entertainment. On return flight video screen worked but no sound. Again would not fix or reseat as plane was 100% full. Seat in front reclined for entire trip as it was unable to stay forward even during take-off. Seatbelt on my seat broken and… Read Full Review

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★☆☆☆☆

“The only redeeming positive characteristic of Air...”

Written on: 22/01/2009 by fdoamerica (3 reviews written)

The only redeeming positive characteristic of Air China (is the attentive care of the flight attendants; otherwise Air China is very poor. We were packed into an old, very old Boeing 757 with dirty bathrooms, cramped seats and no restrictions on the amount that people could bring on board, thus, pandemonium broke-out. The food was poor. The flight from Beijing to Bangkok took an extra hour and a half because of a late departure and very late arrival. Before landing the bathroom septic… Read Full Review

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★☆☆☆☆

“Our home journey should have been Sydney to bejing to...”

Written on: 13/01/2009

Our home journey should have been Sydney to bejing to Heathrow but we landed at Shanghai...to be off loaded....have our passports taken away from us for 40minutes....then marched around the airport in a cirlce to be put back on the plane just in time to take off....
We were all crammed onto a mini bus to take us to our over night hotel in Bejing. The hotel was very very very basic, in fact I was surprised there was electricity and water in the rooms. Breakfast was horrid. Fishy things...
really… Read Full Review

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★★★★★

“Air China. A surprisingly good airline, that seems to...”

Written on: 08/01/2009

Air China. A surprisingly good airline, that seems to be fighting to shake off its previous reputation, and succeeding… Read Full Review

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★★★★★

“On time, great service, clean. Air china has changed...”

Written on: 01/11/2008

On time, great service, clean. Air china has changed since the past. I would recommend. Service, food and comfort all 10 out of 10… Read Full Review

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★★★★★

“I would not recommend anyone attempt to book any Air...”

Written on: 28/10/2008 by charliehereforyou (1 review written)

I would not recommend anyone attempt to book any Air China flights on their Air China USA website. It is a nightmare. They use Expedia.com, who uses another company to do the paper work. I cancelled my flight and have been fighting now for more than four hours to get a refund on my cancelled flight… Read Full Review

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★★☆☆☆

“We flew First Class from Beijing to SFO. The seats...”

Written on: 10/08/2008 by mhwitz (1 review written)

We flew First Class from Beijing to SFO. The seats were very comfortable and since we were the ONLY passengers, it was heaven having the complete First Class cabin to ourselves. The rest was bad. The service was minimal to say the best. Very little interaction. The food was good but the portions were so small I thought the main course was an appetizer. The dessert selection was a joke - one small 'special Beijing' cake and nothing else. No liqueurs, very limited and low end liquor, no port or… Read Full Review

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☆☆☆☆☆

“The older planes were appalling, One TV for the whole...”

Written on: 02/04/2008 by alicejobling (1 review written)

The older planes were appalling, One TV for the whole plane that wasn't working - no sound and picture quality was poor. Service was awful. When someone did attend to you they often didn't return or understand what you wanted. Choice of drinks was very basic and food unappealing. The worst flight I've ever taken… Read Full Review

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☆☆☆☆☆

“i booked a trip to melbourne with air china, supposed...”

Written on: 13/01/2008 by koaladevil (2 reviews written)

i booked a trip to melbourne with air china, supposed to travel from london to beijing and then on to melbourne. when i arrived to check in at london i was told i would have to collect my bags in beijing. when i asked why i was told that it was because of the way my travel agent had booked the lights (ie 2 separate flights instead of single flight to melbourne). i asked again why i had to collect my bags when i had cleared security and was told that it was because of a problem with… Read Full Review

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