HSBC My Account Reviews

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Average rating for this product is: 0.5 out of 5

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LenderAccountDescriptionInterestAEROverdraft  
Overdraft RateOverdraft Limit
Alliance & LeicesterPremier CurrentSWITCH TODAY AND RECEIVE £100 CASHBACK. OFFER ENDS 8th NOVEMBER 2009. T's & C's apply.Monthly0.50%0.00%£2,000.00
Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
NatwestNatwest Current Plus AccountA free day to day bank account with an overdraft facility to give your finances some breathing space.Monthly0.10%N/A

Average Ratings for HSBC My Account

  • Customer Service0.8 stars
  • Ease of Use1.5 stars
  • Overdraft Facility1.5 stars
  • Reviewer Ratings0.7 stars
  • Overall Rating0.5 stars

3 Reviews For HSBC My Account

  • ajm55 27th Apr 2008

    Reviewer rating: 0 stars


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    Bad Points: Ridiculously bad customer service.
    Security loopholes
    Customer helpline is actually a robot which cuts you off if you don't do what it wants.


    General comments: This bank is atrocious, I lost my card and after waiting 8 working days for a replacement (its meant to be 4-5 working days) I rang the customer helpline, which was a sequence of 'press 1 for this, press 2 for that, and had to wait TWO minutes to even begin to be put through to an adviser, who then told me he couldn't deal with my request and put me on hold for SEVEN minutes. I was then told my card had not been sent and was cut off. I rang again, and was told my card had been delivered to my home address, not my uni address. I rang home, no card.

    I rang the bank again and was told that it was to be delivered to my uni address, but had not been sent yet.When I complained that this has happened to me at least 4 times in my 5 years of banking with them. I was told to borrow money off a friend until my card arrived.

    I then went into a branch to draw money out in person, where a man sat at his computer ignoring me standing at the counter until I asked him if anyone was serving. He was rude and unhelpful and refused to help me at all.

    This bank is terrible.

  • Guest 12th Mar 2008

    Reviewer rating: 2 stars


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    My whole family has always had accounts with HSBC, my local branch is full of lovely, helpful people (the manager once wavered a charge on a transfer in branch as i wasn't aware of it), but once i left my little town i've had nothing but grief with them; they wouldn't extend my overdraft in second year, i get ridiculous amounts of incomprehensible letters, often telling me contradictory things about 'changes in my T&Cs', and cold callers, a lot, asking me questions about my account. if i could b ...

  • Bilal Akram Rank: Lance Corporal 31st Aug 2007

    Reviewer rating: 0 stars


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    I started banking with HSBC whilst studying for my A-levels, one of the reps was in our class we thought we'd make his life easier.
    Whilst at university HSBC were fine at least whilst my student loan was going in then when I was accepted to go to the college of law, I was in much need of funds as you out there who are studying or about to study the LPC will know - it's alot of money!.

    Anyway less than 6months after I had paid my final instalment to the college, I found that because my accoun ...