Lloyds TSB Car Select Reviews - www.carselect.co.uk

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Latest Reviews

★☆☆☆☆

“Only intrested in getting a deposit.”

Written on: 28/10/2014 by Hayhw425 (1 review written)

Where do I Start I found a Landrover online that I liked and was interested in from Car Select, I made my enquiry online with in which I was put into contact with a Sales representative and he proceeded to quote me on trading my current vehicle in and financing the new one. This is where the customer service stopped right there. As soon as I said the fiancé sounded ok all he was interested in was getting a deposit and then put me through the fiancé to check I could get it and this is… Read Full Review

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★☆☆☆☆

“Faulty Cars at Quality Car Prices”

Written on: 15/08/2014 by Idahrs (1 review written)

In May 2014 I decided that it was time for my tried and tested BMW320d to be replaced by a newer version. I searched the web and came accross Blackhorse car sales as it was then. I bought a 2011 BMWD 68K on the clock for £11,200. This is where my problems start with this Company. I complained to them about several issues with this car, the main one being a turbo noise from the engine. Eventually all issues resolved apart from the Turbo, I was told this was just a warming up issue. I then took… Read Full Review

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★☆☆☆☆

“Awful after sales AVOID!”

Written on: 13/08/2014 by anttt444 (1 review written)

the sales process was very good, once the sale is completed however the service ends. The warranty is very poor, you are advised to use generic parts and avoid the main dealers. Courtesy cars have a 2-3 week waiting list so plan your breakdown in advance I guess!!! Basically no one wants to take responsibility, if your car stays in good health then no problem, if however a part breaks down you will basically be on your own. I would strongly advise anyone to avoid this company and use main… Read Full Review

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★★★★★

“On my third car and still loyal.”

Written on: 04/07/2014 by ChrisG2202 (1 review written)

I am on my third car now from Car Select (formally known as Black Horse Car Sales). I have purchased a 3 series BMW and an Insignia from the Oldbury branch in Birmingham previously and the staff there have been more than helpful whether it be an enquiry or a rectification be made under warranty a top class service. I would like to highlight the quality of service especially from Ed Nolan the workshop supervisor who has previously gone well out of his way to help me when I had problems with my… Read Full Review

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★☆☆☆☆

“Don't buy from this company”

Written on: 01/07/2014 by lordoftheinn1 (1 review written)

I bought a used car that I have found an existing fault with the cooling system and now I am just an irritation and they aren't interested. Used vehicles you CAN'T trust. From people who don't give a damn… Read Full Review

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★☆☆☆☆

“Clearly don't need the money!”

Written on: 20/06/2014 by Daly57 (1 review written)

Tried on 3 occasions to get a new car quote.... nothing. No returned phones calls, no email replies. I recall 3 years ago having the exact same problem when buying a new car. Couldn't obtain a new car quote then either. Give them a miss, they don't seem that bothered about making a sale. And if they aren't moving heaven and earth to make a sale I can only imagine what the follow up service must be like. Waste of time… Read Full Review

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★★☆☆☆

“They are bad at getting back to you”

Written on: 28/05/2014 by dsGonzales394 (1 review written)

Ok with delivery, poor ongoing service. Upon trying to arrange a roll over to a new car they simply weren't up to it. They make things so complicated by insisting on ringing you back - but never do. … Read Full Review

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★☆☆☆☆

“Do not call back”

Written on: 11/04/2014 by gfMorrison211 (1 review written)

I was interested in a new volvo, in the first instance it is a expensive 0845 number, when I did get through reception took details no call back, going to go to volvo dealer if there customer service is poor now what happens if you have a problem later… Read Full Review

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★☆☆☆☆

“dangerous drivers seat”

Written on: 27/02/2014 by chrispychris (1 review written)

I Bought a mazda 6 from car select August 2013 by January 2014 the drivers seat had become loose and dangerous, it rocked back and forth and side to side when driving. On inspection i found 2 washers on the floor underneath the seat that were obviously attached to the seat mechanism somewhere, I also saw that that a steel bar had been welded into place underneath the seat. 1. Car select claimed the car had been given a multipoint check and looked over thoroughly before it goes onto the… Read Full Review

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★★★★★

“Easy & Efficient”

Written on: 18/12/2013

Fantastic friendly customer service. Car valeted and put through body shop before delivery all as agreed… Read Full Review

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★★★★★

“superb service”

Written on: 10/12/2013

i purchased a mazda 3 sport, i got the trade in i was after for my old car, the mazda was delivered 10 minutes early on the day we agreed, there was 2 small cracks in each of the front to fog lights, i informed lloyds they asked me to take the car into my local mazda dealership, new lights fitted at no cost to myself, and the car is running like a dream !!!!! couldn't be happier - would i do it again.....you bet !! … Read Full Review

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★★★★★

“Highly recommended”

Written on: 16/11/2013 by Livvyloo (1 review written)

We have received excellent service from Carselect. My daughter bought an Audi TT in September. We went over the car carefully and mentioned even the tiniest little nick in the paintwork. The car was prepared for us perfectly and was ready ahead of the arranged time. We failed to pick up on a problem with the radio,which we noticed on the journey home. We reported it to Carselect via email and received a prompt go ahead to take it to an Audi main dealer. Audi's service was appalling. Thank… Read Full Review

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★★★★☆

“After sales care”

Written on: 28/10/2013

I purchased a Ford Mondeo from Carselect last March. The car was fine apart from an annoying knocking noise coming from somewhere within the vehicle. After several unsuccesful attempts to rectify the problem I was promised an exchange or full refund. They were good to their to their word. After eight months another Mondeo came in, a higher specification, and £600 cheaper. The car was swapped and the £600 refunded. I cannot commend them too highly. I can assure anyone that even a main Ford… Read Full Review

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★☆☆☆☆

“Don't waste your time with them.”

Written on: 15/10/2013

The encounter with them was too stressful. No alternative but to cancel my order for a new car that I had placed over 2 months ago… Read Full Review

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★☆☆☆☆

“Utter waste”

Written on: 15/10/2013 by Drtehami (1 review written)

Went to car select as it was close to my home but I am very disappointed. They initially sold me a car with big holes in carpet concealed in such a way that I did not notice it. After a lot of debate I managed to get it swapped with another car but I had to pay 2000£ extra even though the other car was pretty similar though a year younger. The car was not ready on the day promised & the other car also had problem with DMF. I went back and asked them to repair it which has not happened for… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 13/10/2013 by antao (1 review written)

Placed an order for a new car in August and 7 weeks later Car Select cannot even confirm a delivery date… Read Full Review

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★★★★★

“All went well!”

Written on: 14/08/2013 by Username_is_already_being_used (1 review written)

Having test drove a Volvo XC90 at a local dealership I decided it was the perfect family vehicle but was a little too pricey. Car select had a version that was two grand cheaper for the same plate, spec and mileage so i was more than a little sceptical and reading some of these reviews made me doubly cautious. I placed a refundable holding deposit as I couldn't make it until the weekend to view the car. The sales guy even phoned back asking where I'd found them and as I said 'via google' he… Read Full Review

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★☆☆☆☆

“completely unprofessional and never again”

Written on: 29/07/2013

I havnt even got my car yet and im scared of whats to come.first the sales man tried a bidding war who could raise the most deposit from myself and another customer. (I wanted it so I decided to buy it outright).all sorted I thought the salesman was a bit of a plonka but I got what I had wanted.pickup on such a date and such a time.arrived on time.waited in the car until my appointment and my mobile rings.hello sorry to say your car isnt ready unil tuesday as its in the garage being… Read Full Review

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★★★★☆

“Very Satisfied”

Written on: 15/07/2012 by Lubeck (1 review written)

Like a number of previous reviewers, I was a little nervous about ordering a new car over the 'phone through Car Select. However, I soon came to realise that nearly all the negative reviews came from customers who were buying used cars and, perhaps, their expectations were a little inflated. I ordered a new edition Hyundai i30 on 22 June 2012 and it was delivered to my door on 13 July 2012. Apart from one minor hiccup regarding car registration, the whole process went very smoothly and I was… Read Full Review

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★☆☆☆☆

“Buy a car from them at your own peril”

Written on: 14/05/2012 by ssschris123 (1 review written)

I Bought a Audi A4 had to sent it back after one day they agree to send me another received after one week then after one month problem with flywheel waranty would not cover the whole cost had to pay £1100 to get it fixed. My advise is under no circumstance buy a car from lloyds tsb car select they are completely useless… Read Full Review

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