Lloyds TSB Car Select Reviews - www.carselect.co.uk

Click here if this is your business
★★☆☆☆
2.5 / 5
62
35% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Lloyds TSB Car Select www.carselect.co.uk - Ask a question now

Media Gallery for Lloyds TSB Car Select www.carselect.co.uk

Lloyds TSB Car Select www.carselect.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“CSMA CAR SELECT”

Written on: 28/10/2016 by Bobwin (1 review written)

Recently bought Fiesta from CSMA club (pre-reg) delivered on 30 Sept, unfortunately I did not inspect it closely enough when delivered , so a dent at the bottom of the door was missed , so paperwork was signed. This dent could not be seen when walking around vehicle, one needed to stoop down to see it I contacted Lex Autolease who were not interested in my complaint. Ford body shop examined the car and said it looked as if the damage had been done on a car ramp (due to the look of the damage)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Pot Luck!”

Written on: 01/02/2016

Purchased a car from them in October, knew I was paying slightly over the odds but secure in the knowledge that I had a one year warranty and this was an established company. Car broke down within 300 miles. But it wasn't covered by the warranty however Car Select said they would cover the costs. Car was fixed but VW picked up another £750 of faults that required rectification. Car Select at this point did not respond well and would not recognise these faults. I had to use a standard letter… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all cost especially if you need to claim ”

Written on: 02/12/2015

I purchased a 2012 Bmw 118d from car select oldbury in July 2015. On the test drive I noticed a rattle from the rear of the car i asked the salesman if he could have this looked into for me and he agreed to have their own on site workshop have it taken on a ramp to see what was causing the rattle. He said it was probably a loose heat shield and the 'lads' would put it right but needed to book the car in first. As I was happy with rest of the car I left a deposit and agreed on a collection date… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service!!!”

Written on: 18/11/2015 by McCulloch15 (1 review written)

I came to car select with my partner to buy his first car so he was excited new what he wanted so we told the car sales man exactly what he wanted, he showed us what they had availble so we decided which car he wanted to go with, so we left happy and excited to get a phone call a few days later to get told he thinks the car isn't worth the money!! so completely lost heart and faith because on the day he was all up for selling the car to it isn't worth buying it!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“My BMW from you guys in early 2013”

Written on: 14/08/2015 by Elliotbmw (1 review written)

I can't remember who I dealt with but I'll put into context, an 18 year old trying to buy a BMW can result in a huge amount of unproffesionalism on the sales mans part. However I was greatly looked after they were happy to open cars and leave me to have a play before letting me go for a test drive my only complaint is probably the length of test drive would of preferred a few good bends! Anyway the sales man wasn't pushy and negotiiating a price was hassle free compared with me going to other… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“black horse car sales”

Written on: 30/07/2015 by ifBaker223 (1 review written)

Would not buy a car from these guys they are just a RIP OFF selling over prices high milage cars any one looking on buying one of these cars should spend a good look at it before they buy i have been in the car trade for 20 years and spent 4 hours today looking at cars at there oldbury site and the paint work on the cars are very poor and inside the cars clean very well i would not buy a car from these at any costed just when buying a car dont buy it with your heart have a good look at it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service”

Written on: 04/07/2015 by Yaretzi275 (1 review written)

just purchased a audi a3 cabriolet from car selet oldbury, the person who sold me the car was fantastic every question i asked he explained in simply terms, the car was immaculate but he still went out of his way to do simple things i asked,he took me on a simply test drive which i what i asked. i can notfault car select, even the receptionist was happy and polite.i would recommend car select to anyone please dont be put off by negative reviews you cant always please everyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent”

Written on: 03/07/2015 by Wazza666 (1 review written)

Praise where it's due, purchased a car 2 years ago, fantastic service, very helpful, still have car and not had a problem. Recently purchased a car for my daughter, again excellent service, they are just so helpful and polite. Had problem with daughters car after 6 months, all sorted so easily with warranty, took to local vat registered garage, they found the faulty part, replaced within 4 hours , got car back running like new, so pleased that they give a 12 month warranty that is actually a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“2nd car in 8 years perfect.”

Written on: 26/06/2015 by Fredwil (1 review written)

Highly recommended,1st car purchase in 2007 excellent value good service and excellent reliable used car,returned to them in 2015 for a replacement used car,good part exchange value and good price on my new car,I'm always wary of used car salesmen but the transaction was smooth, I noticed a bad mark on one of the front alloy wheels the salesman said it would be repaired or replaced by the time I collected the car, and true to his word it was.One point to bear in mind is that I collected on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Total garbage AVOID”

Written on: 19/06/2015 by Carselctavoid (1 review written)

After an awful experience with Car Select, I ended up demanding a refund and wasting a considerable amount of time and money. 2 days after buying the car, I noticed a fault with the steering not picked up during their in-house 'comprehensive assessment'. VW took a look at the car and diagnosed a serious fault with the suspension, likely the result of a previous significant bump. Car Select wouldn't pay for my local VW garage to fix it and tried to insist I drove 100 miles back to them and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TERRIBLE, AVOID AT ANY COST”

Written on: 18/06/2015 by chloewhite21 (1 review written)

Purchased a car through CSMA. Lack of communication from the company after waiting over two months for the car and delivery date. After receiving a delivery date, CarSelect stated that the car would be arriving between 12pm-5pm therefore I took a day off work. After waiting for hours, I received a phone call around 3pm off CarSelect saying there had been a problem with their transport and the delivery may be a bit delayed. After hours of waiting I decided to call CarSelect - however… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Car select are ...........”

Written on: 22/05/2015 by Ibrahim305 (1 review written)

Picked up a BMW today and it was raining when I got it home and the rain had stopped we saw all the small chips and cracks in the windscreen. This tells you what they think of their customers ,they are low life sharks , under hand and we would never go there again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kate67890's Comment

Written on: 23/05/2015

Now it's got an oil leak can't drive it and the Blackhorse workshop is closed and the warranty office is closed only open Monday to Friday
To any buyers I only picked up this car Friday today is Saturday and I have no transport for the bank holiday weekend , so what went wrong with their 120 point check , did they do it
Take your money and go else where

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Very disappointing!”

Written on: 21/04/2015 by AllysonR (1 review written)

Awful experience. Found issues with my purchase within first week and offered exchange. Replacement car was not ready as promised. SEVERE lack of communication, staff constantly passing the buck and left with a courtesy car not fit for purpose for a week! Most stressful and time consuming experience I have ever had buying a car! Very disappointing!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“decent value cars but very poor customer service”

Written on: 30/03/2015 by nsQuinn280 (1 review written)

I've bought from carselect twice now but wont be using them again. First time they gave me a delivery date, I took a days hokiday from work and the car didnt turn up - This despite me speaking to them 4 times on the phone over the course of the day and being told it was on its way each time. Eventually they admitted the car had never left. They delivered the car soon aafter, I tried to seek some sort of compensation as i'd paid hundred of pounds for the delivery but once they had my money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“a car that is in the garage more than on the road”

Written on: 07/02/2015 by Ronan102 (1 review written)

the car we brought from car select with 47000 on the clock go in the garage more than the road and the 120 point check not done only body check not engine… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Only intrested in getting a deposit.”

Written on: 28/10/2014 by Hayhw425 (1 review written)

Where do I Start I found a Landrover online that I liked and was interested in from Car Select, I made my enquiry online with in which I was put into contact with a Sales representative and he proceeded to quote me on trading my current vehicle in and financing the new one. This is where the customer service stopped right there. As soon as I said the fiancé sounded ok all he was interested in was getting a deposit and then put me through the fiancé to check I could get it and this is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Faulty Cars at Quality Car Prices”

Written on: 15/08/2014 by Idahrs (1 review written)

In May 2014 I decided that it was time for my tried and tested BMW320d to be replaced by a newer version. I searched the web and came accross Blackhorse car sales as it was then. I bought a 2011 BMWD 68K on the clock for £11,200. This is where my problems start with this Company. I complained to them about several issues with this car, the main one being a turbo noise from the engine. Eventually all issues resolved apart from the Turbo, I was told this was just a warming up issue. I then took… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful after sales AVOID!”

Written on: 13/08/2014 by anttt444 (1 review written)

the sales process was very good, once the sale is completed however the service ends. The warranty is very poor, you are advised to use generic parts and avoid the main dealers. Courtesy cars have a 2-3 week waiting list so plan your breakdown in advance I guess!!! Basically no one wants to take responsibility, if your car stays in good health then no problem, if however a part breaks down you will basically be on your own. I would strongly advise anyone to avoid this company and use main… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“On my third car and still loyal.”

Written on: 04/07/2014 by ChrisG2202 (1 review written)

I am on my third car now from Car Select (formally known as Black Horse Car Sales). I have purchased a 3 series BMW and an Insignia from the Oldbury branch in Birmingham previously and the staff there have been more than helpful whether it be an enquiry or a rectification be made under warranty a top class service. I would like to highlight the quality of service especially from Ed Nolan the workshop supervisor who has previously gone well out of his way to help me when I had problems with my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't buy from this company”

Written on: 01/07/2014 by lordoftheinn1 (1 review written)

I bought a used car that I have found an existing fault with the cooling system and now I am just an irritation and they aren't interested. Used vehicles you CAN'T trust. From people who don't give a damn… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview