Lloyds TSB Car Select Reviews - www.carselect.co.uk

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Latest Reviews

★☆☆☆☆

“black horse car sales”

Written on: 30/07/2015 by ifBaker223 (1 review written)

Would not buy a car from these guys they are just a RIP OFF selling over prices high milage cars any one looking on buying one of these cars should spend a good look at it before they buy i have been in the car trade for 20 years and spent 4 hours today looking at cars at there oldbury site and the paint work on the cars are very poor and inside the cars clean very well i would not buy a car from these at any costed just when buying a car dont buy it with your heart have a good look at it… Read Full Review

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★★★★★

“Excellent service”

Written on: 04/07/2015 by Yaretzi275 (1 review written)

just purchased a audi a3 cabriolet from car selet oldbury, the person who sold me the car was fantastic every question i asked he explained in simply terms, the car was immaculate but he still went out of his way to do simple things i asked,he took me on a simply test drive which i what i asked. i can notfault car select, even the receptionist was happy and polite.i would recommend car select to anyone please dont be put off by negative reviews you cant always please everyone… Read Full Review

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★★★★★

“Excellent”

Written on: 03/07/2015 by Wazza666 (1 review written)

Praise where it's due, purchased a car 2 years ago, fantastic service, very helpful, still have car and not had a problem. Recently purchased a car for my daughter, again excellent service, they are just so helpful and polite. Had problem with daughters car after 6 months, all sorted so easily with warranty, took to local vat registered garage, they found the faulty part, replaced within 4 hours , got car back running like new, so pleased that they give a 12 month warranty that is actually a… Read Full Review

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★★★★★

“2nd car in 8 years perfect.”

Written on: 26/06/2015 by Fredwil (1 review written)

Highly recommended,1st car purchase in 2007 excellent value good service and excellent reliable used car,returned to them in 2015 for a replacement used car,good part exchange value and good price on my new car,I'm always wary of used car salesmen but the transaction was smooth, I noticed a bad mark on one of the front alloy wheels the salesman said it would be repaired or replaced by the time I collected the car, and true to his word it was.One point to bear in mind is that I collected on… Read Full Review

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★☆☆☆☆

“Total garbage AVOID”

Written on: 19/06/2015 by Carselctavoid (1 review written)

After an awful experience with Car Select, I ended up demanding a refund and wasting a considerable amount of time and money. 2 days after buying the car, I noticed a fault with the steering not picked up during their in-house 'comprehensive assessment'. VW took a look at the car and diagnosed a serious fault with the suspension, likely the result of a previous significant bump. Car Select wouldn't pay for my local VW garage to fix it and tried to insist I drove 100 miles back to them and… Read Full Review

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★☆☆☆☆

“TERRIBLE, AVOID AT ANY COST”

Written on: 18/06/2015 by chloewhite21 (1 review written)

Purchased a car through CSMA. Lack of communication from the company after waiting over two months for the car and delivery date. After receiving a delivery date, CarSelect stated that the car would be arriving between 12pm-5pm therefore I took a day off work. After waiting for hours, I received a phone call around 3pm off CarSelect saying there had been a problem with their transport and the delivery may be a bit delayed. After hours of waiting I decided to call CarSelect - however… Read Full Review

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★☆☆☆☆

“Car select are ...........”

Written on: 22/05/2015 by Ibrahim305 (1 review written)

Picked up a BMW today and it was raining when I got it home and the rain had stopped we saw all the small chips and cracks in the windscreen. This tells you what they think of their customers ,they are low life sharks , under hand and we would never go there again… Read Full Review

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Kate67890's Comment

Written on: 23/05/2015

Now it's got an oil leak can't drive it and the Blackhorse workshop is closed and the warranty office is closed only open Monday to Friday
To any buyers I only picked up this car Friday today is Saturday and I have no transport for the bank holiday weekend , so what went wrong with their 120 point check , did they do it
Take your money and go else where

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★☆☆☆☆

“Very disappointing!”

Written on: 21/04/2015 by AllysonR (1 review written)

Awful experience. Found issues with my purchase within first week and offered exchange. Replacement car was not ready as promised. SEVERE lack of communication, staff constantly passing the buck and left with a courtesy car not fit for purpose for a week! Most stressful and time consuming experience I have ever had buying a car! Very disappointing!… Read Full Review

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★★☆☆☆

“decent value cars but very poor customer service”

Written on: 30/03/2015 by nsQuinn280 (1 review written)

I've bought from carselect twice now but wont be using them again. First time they gave me a delivery date, I took a days hokiday from work and the car didnt turn up - This despite me speaking to them 4 times on the phone over the course of the day and being told it was on its way each time. Eventually they admitted the car had never left. They delivered the car soon aafter, I tried to seek some sort of compensation as i'd paid hundred of pounds for the delivery but once they had my money… Read Full Review

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★★☆☆☆

“a car that is in the garage more than on the road”

Written on: 07/02/2015 by Ronan102 (1 review written)

the car we brought from car select with 47000 on the clock go in the garage more than the road and the 120 point check not done only body check not engine… Read Full Review

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★☆☆☆☆

“Only intrested in getting a deposit.”

Written on: 28/10/2014 by Hayhw425 (1 review written)

Where do I Start I found a Landrover online that I liked and was interested in from Car Select, I made my enquiry online with in which I was put into contact with a Sales representative and he proceeded to quote me on trading my current vehicle in and financing the new one. This is where the customer service stopped right there. As soon as I said the fiancé sounded ok all he was interested in was getting a deposit and then put me through the fiancé to check I could get it and this is… Read Full Review

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★☆☆☆☆

“Faulty Cars at Quality Car Prices”

Written on: 15/08/2014 by Idahrs (1 review written)

In May 2014 I decided that it was time for my tried and tested BMW320d to be replaced by a newer version. I searched the web and came accross Blackhorse car sales as it was then. I bought a 2011 BMWD 68K on the clock for £11,200. This is where my problems start with this Company. I complained to them about several issues with this car, the main one being a turbo noise from the engine. Eventually all issues resolved apart from the Turbo, I was told this was just a warming up issue. I then took… Read Full Review

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★☆☆☆☆

“Awful after sales AVOID!”

Written on: 13/08/2014 by anttt444 (1 review written)

the sales process was very good, once the sale is completed however the service ends. The warranty is very poor, you are advised to use generic parts and avoid the main dealers. Courtesy cars have a 2-3 week waiting list so plan your breakdown in advance I guess!!! Basically no one wants to take responsibility, if your car stays in good health then no problem, if however a part breaks down you will basically be on your own. I would strongly advise anyone to avoid this company and use main… Read Full Review

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★★★★★

“On my third car and still loyal.”

Written on: 04/07/2014 by ChrisG2202 (1 review written)

I am on my third car now from Car Select (formally known as Black Horse Car Sales). I have purchased a 3 series BMW and an Insignia from the Oldbury branch in Birmingham previously and the staff there have been more than helpful whether it be an enquiry or a rectification be made under warranty a top class service. I would like to highlight the quality of service especially from Ed Nolan the workshop supervisor who has previously gone well out of his way to help me when I had problems with my… Read Full Review

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★☆☆☆☆

“Don't buy from this company”

Written on: 01/07/2014 by lordoftheinn1 (1 review written)

I bought a used car that I have found an existing fault with the cooling system and now I am just an irritation and they aren't interested. Used vehicles you CAN'T trust. From people who don't give a damn… Read Full Review

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★☆☆☆☆

“Clearly don't need the money!”

Written on: 20/06/2014 by Daly57 (1 review written)

Tried on 3 occasions to get a new car quote.... nothing. No returned phones calls, no email replies. I recall 3 years ago having the exact same problem when buying a new car. Couldn't obtain a new car quote then either. Give them a miss, they don't seem that bothered about making a sale. And if they aren't moving heaven and earth to make a sale I can only imagine what the follow up service must be like. Waste of time… Read Full Review

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★★☆☆☆

“They are bad at getting back to you”

Written on: 28/05/2014 by dsGonzales394 (1 review written)

Ok with delivery, poor ongoing service. Upon trying to arrange a roll over to a new car they simply weren't up to it. They make things so complicated by insisting on ringing you back - but never do. … Read Full Review

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★☆☆☆☆

“Do not call back”

Written on: 11/04/2014 by gfMorrison211 (1 review written)

I was interested in a new volvo, in the first instance it is a expensive 0845 number, when I did get through reception took details no call back, going to go to volvo dealer if there customer service is poor now what happens if you have a problem later… Read Full Review

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★☆☆☆☆

“dangerous drivers seat”

Written on: 27/02/2014 by chrispychris (1 review written)

I Bought a mazda 6 from car select August 2013 by January 2014 the drivers seat had become loose and dangerous, it rocked back and forth and side to side when driving. On inspection i found 2 washers on the floor underneath the seat that were obviously attached to the seat mechanism somewhere, I also saw that that a steel bar had been welded into place underneath the seat. 1. Car select claimed the car had been given a multipoint check and looked over thoroughly before it goes onto the… Read Full Review

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★★★★★

“Easy & Efficient”

Written on: 18/12/2013

Fantastic friendly customer service. Car valeted and put through body shop before delivery all as agreed… Read Full Review

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