Buy A Car Reviews - www.buyacar.co.uk

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Latest Reviews

★★★★☆

“Happy customer”

Written on: 06/05/2015 by 101Cox (1 review written)

After a accident when my car was written off I needed a car quickly. I found the buy a car site and from there it was plain sailing. After becoming a bit confused by the filters on the site I used the phone number and was delighted to have someone on the other end who listened and quickly located a car which fitted my requirements. I paid the deposit, forwarded the funds and 5 days later the car was delivered. Fast, efficient and friendly!… Read Full Review

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★★★★★

“Buying an SLK”

Written on: 01/05/2015 by DustinFlood (1 review written)

Bought car through Buyacar. Got 20%discount off list price. Buyacar process was very easy and they were very responsive to questions etc. I signed up to buy, I paid my £1000 deposit and they nominated a Mrec dealer straightway. The dealer was in touch within a day or so and gave me estimated build and delivery dates. I changed a spec item a couple weeks into process and this was not a problem to dealer. Car was built on time and delivered early....so I got my car couple of weeks earlier than I… Read Full Review

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★★★★☆

“A few blips on the journey, but worth it in the end”

Written on: 29/04/2015 by MartinF57 (1 review written)

I looked at several internet new car suppliers, and decided upon BUYACAR because they seemed to offer the best price for my intended Nissan X-Trail. I took the plunge and ordered it and paid my deposit (in early Jan 2015). Then the wait. In March I asked for an update and was told that I could not have the car in the colour I requested unless I waited another 13 weeks for a re-order. Baffling that, but I was offered an alternative colour which would be available within 10 days or so, or a third… Read Full Review

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★★★★★

“first car (citroen ds3)”

Written on: 29/04/2015 by samburns (1 review written)

I got my car last week and after a bit of hassle with the first two cars I seen the third was mine! delivery was quick and got the car a bit earlier than expected. No problems with it atall would highly recomend… Read Full Review

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★★★★★

“Fiat 500c”

Written on: 29/04/2015 by DCPic100 (1 review written)

After having had a look at many garages, dealers and finance options, I came across the Buyacar website. As I had narrowed down my initial search to a used Fiat 500c TwinAir with the sports trim, inputting the requirements to the search engine on the website was easy. The search returned half a dozen cars, 2 of which matched my requirements. Having reviewed both cars I selected my preference and paid the £500 deposit via PayPal, I think the website should mention the payer as Dennis Buyacar… Read Full Review

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★★☆☆☆

“Terrible communication and woeful customer service”

Written on: 24/04/2015 by ztMcLean359 (1 review written)

User friendly website and there are terrific deals to be had....???? Ordered a BMW in Sept 2014 with an expected wait of 8-10 weeks and paid my £1000 deposit. I was very excited as the expected saving was just over £8000. After 10 weeks I heard nothing so I contacted them only to be told they would look into it and get back to me asap. A week later and several phone calls and emails later I was told the car was on its way but would be delayed....I was told to ring back in a week. Eventually… Read Full Review

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Buyacar.co.uk's Comment

Written on: 27/04/2015

From Buyacar.co.uk: -
We are sorry that this customer feels so disappointed at this. The vehicle ordered had numerous factory options chosen and owing to this we were given several extensions to the lead time by our supplying dealer. The customer then, understandably, took up our offer of a refund, rather than choosing to wait for the highly bespoke vehicle ordered.
We have never sought to mislead the customer in any fashion, but do understand their frustration at having to try to accommodate extensions in the lead time, and do apologise for any delay in the return of their deposit, as we would always process such a request as promptly as possible.

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★☆☆☆☆

“a bad experience”

Written on: 24/04/2015 by Giovannyf45 (1 review written)

I booked a BMW car, feeling tempted by the £4000 disount. after long 6 months waiting, buy-a-car decided that they could not deliver the car and payed the deposit back. it is really bad experience and put me off nuying making a factory order… Read Full Review

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Buyacar.co.uk's Comment

Written on: 27/04/2015

From Buyacar.co.uk: -
We are sorry to have received this review, and equally disappointed that we couldn't offer delivery within a reasonable time frame. The X series models are being quoted as having a lead time of 6-9 months for new orders, but even after having an order in place for over six months, we were still not being guaranteed a delivery date by our supplying dealer.
As we were unable to offer delivery dates, we felt we had to take action. We offered our customers the choice to either order a vehicle on a leasing deal or to accept a deposit refund. It was with regret that we were forced to take this decision. As a consequence of this experience we have removed all outright purchase deals for BMW X series models from our website until further notice.

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★★★★★

“fast efficient service”

Written on: 21/04/2015 by Samdman7 (1 review written)

this company worked hard and fast to get me my preffered vehicle and even to the point of getting delivery of it at least a month before their original date. they keep me up to date with everything that was happening and even got in touch with me in New Zealand where I was on holiday and told me that they would wait on me getting in touch when I returned to Britain. as I lived outside their delivery area they organised a delivery on a certain date and the car arrived by lunchtime on the agreed… Read Full Review

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★★★★★

“Happy experience with Buyacar.co.uk”

Written on: 13/04/2015

I wanted to buy a Skoda Yeti with a number of factory installed options. The Buyacar website presented a table with all the manufacturer's options and gave a running list of the costs as I added items on top of the models basic (much reduced) price. Once the order was placed I was contacted by one of the Buyacar staff to confirm that delivery of a factory order would be some weeks (as mentioned in the website). I was notified that the car was ready for delivery 2 weeks early and arranged… Read Full Review

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★★★★★

“Peugeot 308 SW”

Written on: 12/04/2015 by Elisae1988 (1 review written)

Excellent service from the first contact through to the arrival of the new car. The staff were always helpful and efficient, including the delivery driver who took the time to demonstrate all the main features of the car. The price of the new car was the best I could find and the trade in price for my old car was very fair. I would have no hesitation in using Buy A Car in the future… Read Full Review

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★★★★★

“SUPPLY OF SKODA YETI”

Written on: 11/04/2015 by bolland01 (1 review written)

Buyacar arranged the supply and delivery of my new Skoda Yeti at a good price and also took my car as Part exchange at a very fair price.There were no quibbles as the process was finalized.All of the people at Buyacar were extremely helpful and courteous from the top right through the chain,and any snags were ironed out quickly and without fuss.This is my second purchase through Buyacar,and I will have no hesitation in using them again in the future… Read Full Review

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★★★★★

“Fantastic New Van”

Written on: 09/04/2015 by Benallinson (1 review written)

Buyacar found me a used van to fit my needs with a great finance deal. I couldn’t be happier! From start to finish the service was fantastic – all of my questions were answered quickly and efficiently. They have a great website and within an hour of contacting buyacar my van was ordered. I was quoted 1-2 weeks for the whole process to be complete, but it was only a week later that I was driving my van away from the dealership. I will be recommending this company to anyone looking to change… Read Full Review

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★★★★★

“Worth looking at for an excellent deal!”

Written on: 08/04/2015

Was looking for a VW T5 Transporter and came across this site. Whilst initially very nervous about parting with a large amount of cash over the web, the historical reviews (and a £4.5k saving which couldn't be anywhere near matched by my local dealer) gave me the confidence to give it a go. As a factory order, the delivery times of 16 weeks matched my local dealer so all seemed genuine from the start... Communications and website updates at the start were very good although, as experienced by… Read Full Review

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★★★☆☆

“New VW Transporter”

Written on: 08/04/2015 by GCGC (1 review written)

Although I received discount of my new transporter compared to my local dealer it wasn't a easy going transaction. Extended delivery dates, had to wait over 6 months from order to supply, delivered with only one key, 6 weeks later and still no registration document. Been told by the person I dealt with to wait another week 3 weeks in a row. I'm not sure I would use them again… Read Full Review

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★★★★★

“New car no hassle”

Written on: 30/03/2015

A new car was delivered on a trailer ( I was expecting it to be driven) four weeks ahead of schedule. I saved well over £3000 on list price. I am happy with the vehicle which exactly matches my specification and would recommend this service to others. There is no way you could get the same value direct from a dealership… Read Full Review

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★★★★★

“Great customer service”

Written on: 28/03/2015 by AlfredHensley (1 review written)

Although worried about ordering such a high cost item on line the process was uncomplicated and the customer service excellent. The original car I wanted was already sold but another was found immediately and offered at the same price for a higher value car. The small problems when it was delivered were rectified at our local dealer and the assistance from Buy a Car outstanding. I am delighted with the car, the finance deal and the speed at which it was all delivered. Any questions were… Read Full Review

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★★★★★

“What a delightful experience”

Written on: 26/03/2015 by NormanandJ (1 review written)

I have bought several cars through brokers over the decades. The experience with Buyacar and their Mercedes dealer was simple. I live in Belfast therefore there was the logistical problem of getting me to my son's address in Walton, where the car was to be delivered. I had test driven the car at my main Mercredes dealer but their delivery date was mid April, whereas Buyacar promised early March. Also, the price was also several thousand less than the main dealer. I had no worries as Buyacar… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST!”

Written on: 26/03/2015 by Fabian36 (1 review written)

I ordered a new X3 in September 2014, and was initially told delivery would be late January 2015. This was later changed to late April 2015, and then to late July 2015. The final blow came in March 2015, when I was told that the order was cancelled by BMW; although BuyACar guaranteed that delivery would be happening in late July. There was no form of goodwill or compensation for messing up the order. If you want to be utterly disappointed, then you should order from this company. Otherwise, do… Read Full Review

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★☆☆☆☆

“Be very careful”

Written on: 23/03/2015 by CynicalMark (1 review written)

I gave Buyacar my deposit in September 2014 for a "factory ordered" car with a delivery time of 8 to 10 weeks. Now in week 29 there is still no car. They have offered to give me the deposit back but I have issued legal proceedings against the company. Their quote to me was £1200 cheaper than my local dealer so I am sueing them for the £1200… Read Full Review

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0011728's Response to CynicalMark's Review

Written on: 30/03/2015

Good luck with the case. They will most likely offer to guarantee to supply the order rather than go to court. Was in a similar situation and took 3 orders and 18 months to sort eventualy after commencing legal action - the savings on the order more than made this worthwhile for my case as I saved narly £8k.

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Buyacar.co.uk's Response to CynicalMark's Review

Written on: 22/04/2015

From Buyacar.co.uk: -
We are frustrated at receiving this review, having gone to enormous lengths to supply this customer with their car following the dissolution of the company through whom the car was ordered. All orders which are described as factory ordered are placed; we could not operate in any other fashion. Also, we would always do all we could to satisfy an order rather than return a deposit, even when confronted with difficulties. In fact we offered either to return the deposit or supply the car through an alternative dealer, which is how the order was resolved. We do of course acknowledge that the customer waited longer to receive their car than either they or we would have liked, and consequently this created a great deal of mistrust, despite our best efforts to inform our customer of the reasons for the delay. However, we would contend that cases such as this are extremely few and far between, and the most important point is that the customer is now happy with their new car.

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★★★★☆

“Very pleased with the service!”

Written on: 20/03/2015 by amandajaffa (1 review written)

Buying a used car on-line was a new concept to me but I was so pleased with the ease of the system. I would 100% use buyacar again whether it was for another used car or a new one. The sales team kept me informed throughout the process and from start to finish it took just over two weeks to receive my car from the north of England to NW London. I am a very happy customer!… Read Full Review

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