LV= Britannia Rescue Breakdown Cover Reviews

★★★☆☆
3.5 / 5
60% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
LV= Britannia Rescue Breakdown Cover - Ask a question now

Media Gallery for LV= Britannia Rescue Breakdown Cover

LV= Britannia Rescue Breakdown Cover

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Wasted day”

Written on: 30/10/2014 by sfDonaldson410 (1 review written)

I rang the company at 9am in the morning as had a family meal planned for the afternoon. I was told that they would be there within the hour (so 10am) , great i though! I rang Britannia rescue again at 11 am as this was now 2hours and I had heard nothing. We were told some one was on the way and we should have received a phone call! Some one eventually arrived at 11.45. He looked at the car and said it was a 5 minute job that he could get the part for and fix it for us. He would be an hour. We… Read Full Review

Report this review
★★★★★

“Excellent service”

Written on: 23/10/2014

Britannia recovered us from the M62 on the outskirts of Lpool to our home in Kent, some 260 miles away, last Sunday night. I cannot fault the service we received. Because of the time and distance, we had a series of four recovery vehicles, but only once did we have to wait more than a few minutes for the next to arrive. Throughout we were kept informed by friendly, courteous, helpful and reassuring staff, and at each stage we were offered the alternative of hotel accommodation overnight. The… Read Full Review

Report this review
★★★★★

“Great customer service”

Written on: 09/10/2014 by Nicki2 (1 review written)

My daughter had a car accident recently and the lady in the call centre was brilliant. I had no idea of the road name we were on and she was extremely patient and helpful. The recovery lorry arrived just over an hour later, bearing in mind it was morning rush hour with a very cheerful and effcient driver. Money well spent as they made a awful experience very much easier… Read Full Review

Report this review
★★★★★

“First class service”

Written on: 05/10/2014

Joined Britannia rescue i broke down on the m62 east bound going to bradford from Manchester got about 30 miles then broke down the service i received was fast reliable one recovery truck to get me of the motor way then a recovery truck to relay me home the services was first class and the drivers very helpful i would recommend to any one this services respone time 40mins thanks. 4th 0ct 2014… Read Full Review

Report this review
★☆☆☆☆

“caution using britannia rescue”

Written on: 19/09/2014 by grahamf (1 review written)

Having been a member for over 20 years I am disgusted at the company's behaviour regarding a call out discrepancy. my membership was due and I assumed it had been taken as I authorised it over the phone. however it seems the payment was not collected. A few days later I called for a rescue and gave the operator my membership details and he said all was ok so I assumed it had been asked for again and paid. Shortly after I received a letter saying this was not the case but when i called to rejoin… Read Full Review

Report this review
★☆☆☆☆

“European break ? You're seriously having a laugh !!”

Written on: 26/08/2014 by KAD0421 (1 review written)

Date 27-8-14 Location - The French / Italian boarder (Mount Blanc on the Italian side) Now, I'm sure LV /Britannia UK breakdown is fine, unfortunately the European Breakdown service isn't. So, I am actually mid way through my breakdown experience, and to be honest I would never recommend LV/Britannia European cover to anyone....well maybe I would to my ex wife. The car was overheating but I managed to get it to a service / rest area just before the Mount Blanc toll booth. I rang the… Read Full Review

Jlo31's Response to KAD0421's Review

Written on: 28/08/2014

Hope they have pulled out all the stops and are looking after you now and your car gets fixed!

Reply to this comment

Jlo31's Response to KAD0421's Review

Written on: 28/08/2014

Hope they have pulled out all the stops and are looking after you now and your car gets fixed!

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“I wouldn't even give this company one star. Paid for...”

Written on: 24/08/2014 by Donnelly314 (1 review written)

I wouldn't even give this company one star. Paid for the rescue cover yesterday only to be redirected to a blank page. Checked my bank statement and they've taken the money yet I've received no confirmation email or anything. Rang up today can't see me on the system (obviously seen something to take me money) ditzy women working on the phones which clearly know nothing about the company. Won't refund me any money. Two women telling me different things. DONT BUY THIS COVER… Read Full Review

Report this review
★☆☆☆☆

“very poor service ”

Written on: 16/08/2014 by terryco11 (1 review written)

britannia rescue use sub contractors which is very very poor service. I had a tyre blow out on motorway could not get spare on as tyre wrapped around needed an crow bar. said they would be out within 1 hour to 1 and half hours fine great not to bad. 2 and half hours later still nothing phoned them again said we dont know how long then why quote me 1 half hours in the first place had to wait on another 4 hours before they cam out on top so waited a total of 6 hours stuck on a motorway shocking… Read Full Review

Report this review
★★★★★

“Very professional service”

Written on: 07/08/2014 by 62Adrian (1 review written)

Alternator packed up in slow moving traffic on the M25, managed to reach the hard shoulder when the battery finally gave up. This is when you find out how good your recovery service is. Britannia Rescue was good especially the person at the other end of the phone who talked me through what would happen next and when it would happen. At every stage of the rescue which wasn't straight forward kept me informed by ringing me to let me know whats was happening next and what the options were. Many… Read Full Review

Report this review
★★☆☆☆

“A tough day”

Written on: 02/08/2014 by jaguar07 (1 review written)

I am a woman who was returning from London after my mother had passed away. I had a blowout ,from a slow puncture caused by a large nail, on the northbound M6 toll road. I pulled over immediately right next to a wooden marker of where I was. The woman I spoke to was very nice, she rang about every 15mins but the problem was that my whereabouts got relayed wrongly somehow & the rescue vehicle seemed to have not gone on the tollroad but gone into Birmingham & was stuck in traffic jams[she looked… Read Full Review

Report this review
★★★★★

“Saved by Britannia Rescue”

Written on: 18/07/2014

My car was on the drive across the front of my house and I had to reverse it a little so as to drive forwards on to the main road. When I put the car into reverse it tried to move but behaved as if there was something stuck under the back offside wheel. An examination revealed that there was no obstruction. The car had been fully serviced only 4 weeks before so I was at a loss. After several attempts and with no success I rang Britannia Rescue for assistance. Details were taken and I was told… Read Full Review

Report this review
★★★★★

“Recent breakdown experience Britannia to the rescue ”

Written on: 17/06/2014 by Jaguarenthusiast (0 reviews written)

Following my Jaguar V12 breakdown on the way to Tatton Park classic car show in Cheshire on 30th May The breakdown followed a loud bang and a steam engine load puffing noise .I turned right from A556 into A5003 and pulled up at the side of the road. I called LV Britania Resque a pre recorded message of how busy things are this morning,a few seconds passed A friendly staff member prioritised safety of myself and passengers advising procedure to stay safe. The person confirmed my ID and… Read Full Review

Report this review
★★★★★

“amazing technicians”

Written on: 19/05/2014 by fallows1473 (1 review written)

we broke down on our first time out in our recently purchased motorhome. the technician that turned up was very knowledgable and spent almost two hours under the van to get it repaired so that we could continue with our holiday. he did an amazing job, was a really lovely chap and we carried on with our holiday so we were very happy. top job. thanks… Read Full Review

Report this review
★★★★★

“Can't Fault It”

Written on: 17/05/2014 by Choategq256 (1 review written)

I have used Britannia for about 10 Years and I can honestly say I have never had any complaints about the service from the initial phone call through the speed of the mechanics arrival or overall level of service offered. Even when its just a flat battery I have never been made to feel foolish!!! Judy… Read Full Review

Report this review
★★★★★

“A superb service”

Written on: 23/04/2014 by hinton214 (1 review written)

Having had a puncture in my nearside rear tyre I immediately called Britannia Rescue. Superb service, very quick efficient and safety conscious. As I was in no danger, having arrived at my holiday accommodation, in the middle of deepest Cornwall, I was so impressed with the super quick service from the member of staff from Lifton Down Garage. The wheel was changed and the spacer spare wheel put on, all done with a cheery word. I can't believe that some new cars don't have 'spare' wheels!!!!… Read Full Review

Report this review
★★★★★

“First Class Service”

Written on: 27/03/2014 by Brown292 (1 review written)

We broke down at 2.55 this afternoon. The breakdown vehicle arrived within thirty minutes, and we received an update prior to its arrival.Our vehicle was taken back to the purchasing garage (we only bought the car last week). I cannot see how the service could have been improved, and we are grateful to H.P. Transport, and their mechanic in particular… Read Full Review

Report this review
★★★★☆

“Generally good value. but cover not as good as the big...”

Written on: 09/03/2014 by thetruthwillsetyoufree (4 reviews written)

With this company for many years . cheapest deal I could fiweightnd for personal cover. No problems whenever I had to call them out. Always efficient and friendly service. I sadly had to cancel with them and move to RAC. They do not cover vans which have been converted to campers . I was unaware of this and thought my T4 van was covered as per any other vehicle I might drive. It seemed an odd term to have, apparently you are covered if the conversion is professionally done ? Even though none… Read Full Review

Report this review
★★★★★

“Good service”

Written on: 07/03/2014 by Pipnob (1 review written)

Hi recently broke down customer care brilliant girl on phone very reassuring and phoned back three times to make sure all was ok, breakdown vehicle arrived within twenty minutes and although could'nt fix problem ensured I got to the garage I usually use and very polite. An excellent service all round well done! PN 11375057… Read Full Review

Report this review
★★★★★

“Oh no I've flooded the engine, it won't start”

Written on: 23/02/2014 by Blant (1 review written)

I had excellent service from Britannia Rescue. My call was answered straightaway and I was attended to about 40 minutes later. I was stopped in a safe place with my elder daughter in the car with me. This information was confirmed with me by the operator. I was telephoned 10 minutes beforehand to say that they would be with me within that time. The man who came was very helpful and did not make me feel silly because I had flooded the engine. He recommended that I have my car battery tested… Read Full Review

Report this review
★★★★★

“Quick friendly cheap”

Written on: 15/02/2014 by Mavis259 (1 review written)

We have a 20 year old motorhome that we are driving round Europe. Other rescue companies refused to cover us for breakdowns or they charged hundreds. LVIV Britannia charged half what other companies quoted! We then broke down on Boxing Day in Italy in the middle of nowhere. The lady on the phone was amazing and somehow on a public holiday in Italy, found a mechanic who was with us in 40 minutes. The lady on the phone also helped us with language issues. The whole breakdown was made stress-free… Read Full Review

Report this review
overview