LV= Britannia Rescue Breakdown Cover Reviews

★★★☆☆
3.3 / 5
67
55% of users recommend this
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LV= Britannia Rescue Breakdown Cover

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Latest Reviews

★★★★★

“Friendly polite people,got me home safely”

Written on: 24/01/2016

My car Broke down and I was panicking but remembered I had this cover breakdown arrived within 90 mins text and phone calls kept me updated until arrival . We're unable to repair due to repair as it had an internal engine problem ,so asked if they could take me and my car home,no problem ,i was so relieved as I was far away from home I had never used the cover before but it really paid for itself ,I was really impressed by with the politeness of all the people who dealt with me. I would… Read Full Review

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★☆☆☆☆

“BRITANNIA RESCUE BREAKDOWN COVER BEWARE”

Written on: 21/01/2016 by nitmar (1 review written)

I took out a European Breakdown policy through the Civil Service Motoring Association with Britannia Rescue, part of the Liverpool Victoria Group. I feel as many people as possible need to know that Liverpool Victoria are not an honourable company with whom to do business, having designed a system to insulate them from repercussions when things go wrong for their customers. When my vehicle broke down in Italy, after initially reporting the incident to Britannia Rescue, they then passed the… Read Full Review

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★★★★★

“Prompt & Courteous Service”

Written on: 17/01/2016

This is my second year with Britannia Rescue linked with LV Motor Insurance. The excellent customer service when requesting assistance for Home Help was very reassuring. I had to request Home Assist as I could not remotely unlock the Car even using the spare key, I even replaced the existing Battery with a brand new battery and still no unlock, may have been a Flat Battery but this was brand new from 12 months ago so was surprised at that so had to call out Britannia Rescue, they arrived very… Read Full Review

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★★★★★

“Surprisingly Good this time”

Written on: 14/01/2016 by 007jrb (1 review written)

Got stuck last weekend because of a faulty starter motor, response was fairly quick considering the previous callout last year for a failed clutch took about two hours to arrive. I was pleasantly surprised to see the flashing hazards on the breakdown van arrive after just 29 mins. The diagnosis was also very quick and after 10-15 I was happily on my way. Although many reviews seem to be relaying horror stories of what happened in their experience I can only say that on this occasion Britannia… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 29/12/2015 by Noonanzt110 (1 review written)

Got stuck in the mud outside my house.. Told was not covered. Policy cost me just over £80.00. Cancelled policy . Phone and joined the RAC .They arrived within the hour and pull me out of mud . Let me add I had been a member of Britannia Breakdown for the last Twenty year and had never call them out before… Read Full Review

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★★★★★

“Above and beyond the norm”

Written on: 17/11/2015 by McCarthymq484 (1 review written)

Bought Asda breakdown cover which is serviced by Brittania breakdown service.had complete break down and was picked up,by K2 recovery fom Kettering.staff were so helpful,car could not be mended that day but staff pulled out stops to ensure it was ready early the next day.took us to local hotel and collected us next day .kind,professional ,brilliant service. Phone contact with Britannia excellent,called back to check how recovery was progressing. … Read Full Review

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★★★★★

“What a fantastic Service from Enfield Auto Recovery”

Written on: 14/10/2015 by KateHannah63 (1 review written)

What a fantastic service from Enfield Auto Recovery, timely, Professional with a solution to repatriate me with my car keys that was above and beyond.....! A fantastic example of joined up thinking with customer service at its core. Well done Enfield Auto....!… Read Full Review

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★☆☆☆☆

“Didnt turn up fixed the car myself !”

Written on: 18/08/2015 by ElisaCahill (1 review written)

Waited over two hours eventually fixed the car myself with the assistance of another road user thank goodness for £10 jump leads !!! Operator staff excellent ,but service has gone down hill since lv have taken over 15 year membership cancelled today … Read Full Review

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★☆☆☆☆

“forgot to call their rep - rubbish service”

Written on: 26/07/2015 by JayleeRegan423 (1 review written)

1st time in years I've needed them. After waiting 75 mins I phoned again only to be told the operator had forgotten to pass on my order. That was 20 mins ago and was promised a callback to confirm eta of their agent. About to phone again. If no guarantee of rescue I'll phone a friend to come over. My subscription ends 3 Sept. I'll need a very good response to my complaint to stop me joining the RAC or AA… Read Full Review

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★☆☆☆☆

“DISGUSTING DO NOT USE STILL SITTING AT EDGE OF M25”

Written on: 25/07/2015 by NannyMcD (1 review written)

Disgusting do not use - still sitting at edge of M25 after being promised someone will be here within an hour and a half 3 hours ago - just phoned them again as no-one has turned up or had the decency to phone to be told that they couldn't get anyone to do the job! Thanks for letting us know! Now told someone will be with us in another hour. Britannica rescue I and at least 8 others I know will NOT be renewing our membership or that of the CSMA… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 08/07/2015 by lyrawill (2 reviews written)

Was a member for a few years but no real need to use them. Did 2/3 years ago and service was so bad I left. Rejoined last year to give them another go and my husband and son were left on a cold January evening while it took them two and a half hours to change a tyre (hubby had bad back). Customer service during this incident and after was terrible. You have breakdown cover so when you have a problem you receive assistance quickly. It took them over 90 mins to turn up and I won't bore you with… Read Full Review

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★★★★★

“Great service for a great price!”

Written on: 10/06/2015 by PaulineC64 (1 review written)

I've been with Britannia for about four years now and they've always been very reliable. All of the mechanics who've attended any breakdown I've had - from a flat tyre to a flat battery and everything inbetween - have all been friendly, helpful and managed to fix the problems there and then. I've always been kept up-to-date with regards to when the recovery vehicle will arrive, and the name of the company they're sending. Great customer service, great response times and fantastic value for… Read Full Review

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★☆☆☆☆

“Bad Service and very Unresponsive”

Written on: 21/05/2015 by Briggs434 (1 review written)

In early April I had need of their service. The services agent they sent was a cowboy mechanic and broke an item on my vehicle. I complained promises were made but not kept regarding a replacement item and Britannia Rescue made promises of call-backs which were never kept. The service for the service agent was appalling and the service from Britannia Rescue was no better… Read Full Review

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★★★★★

“Car broke down today at filling station, automatic car...”

Written on: 18/05/2015 by jimbob1945 (1 review written)

Car broke down today at filling station, automatic car but gears not working, seems that gearbox fluid has been lost? Phoned Britannia Rescue and breakdown truck arrived within time given. Driver could not convey car and passengers to our home address, 125 miles away, but arrangements were made for a second driver and truck to take us to our home address. The changeover at Chieveley Services was very well timed, we arrived with the first driver about 2 minutes before the second driver arrived… Read Full Review

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★★★★★

“Prompt and supportive breakdown recovery and assistance”

Written on: 18/05/2015 by beckymcintyre (1 review written)

I broke down off the A38 on 30th April 2015. Britannia responded to my call promptly and secured breakdown recovery which was relayed by two seperate firms, to Newcastle. Throughout, Britannia maintained good contact with me, let me know where things were up to and were polite and friendly at all times. Great service. Thank you… Read Full Review

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★☆☆☆☆

“Beware! £180 to recover a car 10 miles”

Written on: 12/05/2015 by Corbettvu433 (1 review written)

Car broke down at roadside 10 miles from home. Properly serviced and maintained. They turned up after 50 mins, but were not up to releasing the park brake, so they told me that they needed a special recovery vehicle which would be £180. Three and a half hours after first calling in a high arm recovery vehicle turned up (is THAT special?) and took my vehicle home. What is the point of breakdown cover if they do this?… Read Full Review

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★★★★★

“Bank Holiday Disaster Averted!!”

Written on: 07/05/2015 by ehSimpson115 (1 review written)

Do not normally write reviews, but this weekend we were away in the Yorkshire Dales during the Bank Holiday, on the Sunday, we accidentally locked the keys in the car, with all our luggage and belongings in. Britannia were contacted, they were extremely helpful, and within 50 minutes someone had arrived, unlocked the car and we were on our way to the hotel. The service was excellent, the staff extremely helpful, excellent customer service… Read Full Review

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★★★★★

“Cannot fault them”

Written on: 25/04/2015 by Eange1 (1 review written)

We have been with Britannia rescue for a few years now. We could never fault them when we had to call them out. But they, and the call out people have been amazing this past week. Came out to my daughter in Chesterfield last Tuesday arrived quickly and very helpful. We have just returned from holiday and had a flat battery parked at Manchester airport the gentleman arrived quickly and again so helpful. Thank you so much to all concerned… Read Full Review

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★☆☆☆☆

“No service at all”

Written on: 24/03/2015 by CarmenA (1 review written)

I broke down in Gloucester..85 miles from home with a 5yr old in the car, my mother and sister. Britania sent a poxy little breakdown van to recover me from the side of the road and then left me in a layby for hours. After several calls changing the time which I should be expecting a rescue van to tow me and my family back home to Warwickshire, they called again to advise that they did not in fact have a recovery van in the area to recover me to my home address. Considering I broke down at… Read Full Review

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★★☆☆☆

“poor service agent”

Written on: 13/03/2015 by oakes1 (1 review written)

I have noticed changes since LV took over from frizzells. although they still use the frizzells good reputation to send LV services. I have also noticed they are not sending out forms asking for comments on their breakdown contractor after an incident. my last experience was not so good. the car broke down out side my sons cottage which happens to be on top of a hill in derbyshire / LAncs border . the track is very narrow and can fit my citroen c5 ok and range rovers ok. the break down… Read Full Review

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