LV= Britannia Rescue Breakdown Cover Reviews

★★★☆☆
3.3 / 5
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56% of users recommend this
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LV= Britannia Rescue Breakdown Cover

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Latest Reviews

★☆☆☆☆

“forgot to call their rep - rubbish service”

Written on: 26/07/2015 by JayleeRegan423 (1 review written)

1st time in years I've needed them. After waiting 75 mins I phoned again only to be told the operator had forgotten to pass on my order. That was 20 mins ago and was promised a callback to confirm eta of their agent. About to phone again. If no guarantee of rescue I'll phone a friend to come over. My subscription ends 3 Sept. I'll need a very good response to my complaint to stop me joining the RAC or AA… Read Full Review

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★☆☆☆☆

“DISGUSTING DO NOT USE STILL SITTING AT EDGE OF M25”

Written on: 25/07/2015 by NannyMcD (1 review written)

Disgusting do not use - still sitting at edge of M25 after being promised someone will be here within an hour and a half 3 hours ago - just phoned them again as no-one has turned up or had the decency to phone to be told that they couldn't get anyone to do the job! Thanks for letting us know! Now told someone will be with us in another hour. Britannica rescue I and at least 8 others I know will NOT be renewing our membership or that of the CSMA… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 08/07/2015 by lyrawill (2 reviews written)

Was a member for a few years but no real need to use them. Did 2/3 years ago and service was so bad I left. Rejoined last year to give them another go and my husband and son were left on a cold January evening while it took them two and a half hours to change a tyre (hubby had bad back). Customer service during this incident and after was terrible. You have breakdown cover so when you have a problem you receive assistance quickly. It took them over 90 mins to turn up and I won't bore you with… Read Full Review

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★★★★★

“Great service for a great price!”

Written on: 10/06/2015 by PaulineC64 (1 review written)

I've been with Britannia for about four years now and they've always been very reliable. All of the mechanics who've attended any breakdown I've had - from a flat tyre to a flat battery and everything inbetween - have all been friendly, helpful and managed to fix the problems there and then. I've always been kept up-to-date with regards to when the recovery vehicle will arrive, and the name of the company they're sending. Great customer service, great response times and fantastic value for… Read Full Review

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★☆☆☆☆

“Bad Service and very Unresponsive”

Written on: 21/05/2015 by Briggs434 (1 review written)

In early April I had need of their service. The services agent they sent was a cowboy mechanic and broke an item on my vehicle. I complained promises were made but not kept regarding a replacement item and Britannia Rescue made promises of call-backs which were never kept. The service for the service agent was appalling and the service from Britannia Rescue was no better… Read Full Review

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★★★★★

“Car broke down today at filling station, automatic car...”

Written on: 18/05/2015 by jimbob1945 (1 review written)

Car broke down today at filling station, automatic car but gears not working, seems that gearbox fluid has been lost? Phoned Britannia Rescue and breakdown truck arrived within time given. Driver could not convey car and passengers to our home address, 125 miles away, but arrangements were made for a second driver and truck to take us to our home address. The changeover at Chieveley Services was very well timed, we arrived with the first driver about 2 minutes before the second driver arrived… Read Full Review

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★★★★★

“Prompt and supportive breakdown recovery and assistance”

Written on: 18/05/2015 by beckymcintyre (1 review written)

I broke down off the A38 on 30th April 2015. Britannia responded to my call promptly and secured breakdown recovery which was relayed by two seperate firms, to Newcastle. Throughout, Britannia maintained good contact with me, let me know where things were up to and were polite and friendly at all times. Great service. Thank you… Read Full Review

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★☆☆☆☆

“Beware! £180 to recover a car 10 miles”

Written on: 12/05/2015 by Corbettvu433 (1 review written)

Car broke down at roadside 10 miles from home. Properly serviced and maintained. They turned up after 50 mins, but were not up to releasing the park brake, so they told me that they needed a special recovery vehicle which would be £180. Three and a half hours after first calling in a high arm recovery vehicle turned up (is THAT special?) and took my vehicle home. What is the point of breakdown cover if they do this?… Read Full Review

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★★★★★

“Bank Holiday Disaster Averted!!”

Written on: 07/05/2015 by ehSimpson115 (1 review written)

Do not normally write reviews, but this weekend we were away in the Yorkshire Dales during the Bank Holiday, on the Sunday, we accidentally locked the keys in the car, with all our luggage and belongings in. Britannia were contacted, they were extremely helpful, and within 50 minutes someone had arrived, unlocked the car and we were on our way to the hotel. The service was excellent, the staff extremely helpful, excellent customer service… Read Full Review

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★★★★★

“Cannot fault them”

Written on: 25/04/2015 by Eange1 (1 review written)

We have been with Britannia rescue for a few years now. We could never fault them when we had to call them out. But they, and the call out people have been amazing this past week. Came out to my daughter in Chesterfield last Tuesday arrived quickly and very helpful. We have just returned from holiday and had a flat battery parked at Manchester airport the gentleman arrived quickly and again so helpful. Thank you so much to all concerned… Read Full Review

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★☆☆☆☆

“No service at all”

Written on: 24/03/2015 by CarmenA (1 review written)

I broke down in Gloucester..85 miles from home with a 5yr old in the car, my mother and sister. Britania sent a poxy little breakdown van to recover me from the side of the road and then left me in a layby for hours. After several calls changing the time which I should be expecting a rescue van to tow me and my family back home to Warwickshire, they called again to advise that they did not in fact have a recovery van in the area to recover me to my home address. Considering I broke down at… Read Full Review

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★★☆☆☆

“poor service agent”

Written on: 13/03/2015 by oakes1 (1 review written)

I have noticed changes since LV took over from frizzells. although they still use the frizzells good reputation to send LV services. I have also noticed they are not sending out forms asking for comments on their breakdown contractor after an incident. my last experience was not so good. the car broke down out side my sons cottage which happens to be on top of a hill in derbyshire / LAncs border . the track is very narrow and can fit my citroen c5 ok and range rovers ok. the break down… Read Full Review

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★☆☆☆☆

“Very Poor Breakdown Response Time”

Written on: 05/03/2015 by Howenu240 (1 review written)

Called Britannia before 10.30am (re unable to start car in Morpeth area) and their Tyneside subcontractor advised me of expected arrival time of 60 to 90 minutes. Another later call advised a further delay of 30 to 40 minutes so informed Britannia of this and they said they would investigate the problem. Still no subcontractor after 2 hours so after several further calls I was advised that their Tynside area subcontractor was unable to meet their committments and had subcontracted another… Read Full Review

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★★★★★

“Excellent Service. Recommended”

Written on: 18/02/2015

Took out breakdown cover for the first time ever last May when planning a motorcycle trip round Scotland. Luckily I didn't need it but today I did. Riding through Manchester the clutch failed. Phoned for assistance and was impressed with the response but still a little worried that the breakdown recovery would fail to appear, I'd be stranded for hours and need to make numerous and ever more irritated calls. My fears were totally unfounded. 40 minutes later SOS Recovery appeared having… Read Full Review

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★☆☆☆☆

“Wasted day”

Written on: 30/10/2014 by sfDonaldson410 (1 review written)

I rang the company at 9am in the morning as had a family meal planned for the afternoon. I was told that they would be there within the hour (so 10am) , great i though! I rang Britannia rescue again at 11 am as this was now 2hours and I had heard nothing. We were told some one was on the way and we should have received a phone call! Some one eventually arrived at 11.45. He looked at the car and said it was a 5 minute job that he could get the part for and fix it for us. He would be an hour. We… Read Full Review

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★★★★★

“Excellent service”

Written on: 23/10/2014

Britannia recovered us from the M62 on the outskirts of Lpool to our home in Kent, some 260 miles away, last Sunday night. I cannot fault the service we received. Because of the time and distance, we had a series of four recovery vehicles, but only once did we have to wait more than a few minutes for the next to arrive. Throughout we were kept informed by friendly, courteous, helpful and reassuring staff, and at each stage we were offered the alternative of hotel accommodation overnight. The… Read Full Review

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★★★★★

“Great customer service”

Written on: 09/10/2014 by Nicki2 (1 review written)

My daughter had a car accident recently and the lady in the call centre was brilliant. I had no idea of the road name we were on and she was extremely patient and helpful. The recovery lorry arrived just over an hour later, bearing in mind it was morning rush hour with a very cheerful and effcient driver. Money well spent as they made a awful experience very much easier… Read Full Review

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★★★★★

“First class service”

Written on: 05/10/2014

Joined Britannia rescue i broke down on the m62 east bound going to bradford from Manchester got about 30 miles then broke down the service i received was fast reliable one recovery truck to get me of the motor way then a recovery truck to relay me home the services was first class and the drivers very helpful i would recommend to any one this services respone time 40mins thanks. 4th 0ct 2014… Read Full Review

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★☆☆☆☆

“caution using britannia rescue”

Written on: 19/09/2014 by grahamf (1 review written)

Having been a member for over 20 years I am disgusted at the company's behaviour regarding a call out discrepancy. my membership was due and I assumed it had been taken as I authorised it over the phone. however it seems the payment was not collected. A few days later I called for a rescue and gave the operator my membership details and he said all was ok so I assumed it had been asked for again and paid. Shortly after I received a letter saying this was not the case but when i called to rejoin… Read Full Review

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★☆☆☆☆

“European break ? You're seriously having a laugh !!”

Written on: 26/08/2014 by KAD0421 (1 review written)

Date 27-8-14 Location - The French / Italian boarder (Mount Blanc on the Italian side) Now, I'm sure LV /Britannia UK breakdown is fine, unfortunately the European Breakdown service isn't. So, I am actually mid way through my breakdown experience, and to be honest I would never recommend LV/Britannia European cover to anyone....well maybe I would to my ex wife. The car was overheating but I managed to get it to a service / rest area just before the Mount Blanc toll booth. I rang the… Read Full Review

Jlo31's Response to KAD0421's Review

Written on: 28/08/2014

Hope they have pulled out all the stops and are looking after you now and your car gets fixed!

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Jlo31's Response to KAD0421's Review

Written on: 28/08/2014

Hope they have pulled out all the stops and are looking after you now and your car gets fixed!

Reply to this comment
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