LV= Britannia Rescue Breakdown Cover Reviews

★★★☆☆
3.2 / 5
80
53% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
LV= Britannia Rescue Breakdown Cover - Ask a question now

Media Gallery for LV= Britannia Rescue Breakdown Cover

LV= Britannia Rescue Breakdown Cover

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Flat battery”

Written on: 24/10/2016 by Sushi.gupta (1 review written)

Over a 2.5 hours waiting period for someone to come and have a look and sort it in a few minutes. I live in central London so this should have been a 0 minute job. They use different companies and don't have any of their own vans etc. Certainly won't recommend and I will be cancelling my policy tomorrow. Not acceptable… Read Full Review

Report this review
★☆☆☆☆

“Damage to my car”

Written on: 11/10/2016 by g.hodg (1 review written)

I broke down on my way to holiday towing a caravan. The breakdown driver suggested a garage to me in Leeds and a hire firm and said he would take me to pick up the hire vehicle to get me on my way again and then he would take my car to the garage. Everything fine until I went to pick up my car to be told the breakdown driver had damaged my car. £800s worth of damage. Britannia are refusing to pay and blaming the garage. They have just washed their hands of it and told me its my problem. As… Read Full Review

Report this review
★☆☆☆☆

“Overcharging, patronising charlatans ”

Written on: 30/09/2016

Failed to liaise with my insurance company, gave me the wrong price and refused to let me listen back to the call. Terrible patronising communications, take days and several reminders to get back in touch. What a horrible service run by incompetent money grabbing fools, would not recommend to anyone… Read Full Review

Report this review
★★★★★

“Quick response”

Written on: 26/09/2016 by Lynlocket (1 review written)

Excellent service from Westbourne motors who came out on Britannia's request with us within 30mins, (was told this could be up to 90 mins) very impressed… Read Full Review

Report this review
★★★★★

“Excellent courteous service”

Written on: 25/09/2016 by wanderer57 (1 review written)

Called out rescue service through LV insurance at Weston super mare today and Hinton rescue came within 30 minutes. Found the problem, explained it clearly and solved it enough to get the car home. Very helpful, courteous, service. Would recommend as breakdown cover… Read Full Review

Report this review
★★★★★

“Britannia rescue and assist”

Written on: 20/09/2016

The agent sent by Britannia was professional, knoiwledgeable, friendly and spent much, much longer than the "usual 15 minutes" trying to get my car working again. He also explained everything he was doing and why. Local knowledge was excellent, as he knew both the garage I'd arranged to have the car taken to and once at the garage stayed to explain what he'd tried and observed about the car. If you have to break down then hope to get someone as excellent… Read Full Review

Report this review
★☆☆☆☆

“Absolutely abysnmal service”

Written on: 12/09/2016 by PCshedman (1 review written)

In the past the service has been excellent but was badly let down when needed most. From call out to pick up 5 hours just off a motorway slip road at night for a lone female. A comedy of errors and very stressful. I complained and left my contact number-never heard back from them. Avoid - they do not seem to have the number of agents to call upon throughout the country… Read Full Review

Report this review
★★★★★

“Excellent recovery!”

Written on: 10/09/2016

This was my first time using Britannia Rescue as I have never broken down before and I was very pleased with the service I received. I called the helpline as soon as I was on the hard shoulder, the operator was very helpful and supportive, as I had no idea where I was on the motorway as it was pitch back and there was no nearby indicators except an SOS phone. She gave me clear instructions on what to do and reassured me as I was on my own and tired from working all day. They managed to… Read Full Review

Report this review
★★☆☆☆

“Recovery ”

Written on: 11/07/2016 by 364Keith (1 review written)

24th June ,phoned Britannia rescue from car park at Braintree,explained the problem at 1230 ,was told that a rescue service would arrive at 1400,sad that it did not arrive until 1440 and after a 5 minute look and head scratch was told the car needs recovery,sadly the vehicle sent did not have a towing /recovery facility .Eventually a van with poorly maintained equipment arrived and with a promise that my car would be transported to a Gosport garage the following day(Saturday)after spending the… Read Full Review

Report this review
★☆☆☆☆

“Called out Brittania Rescue for the first time ever...”

Written on: 23/06/2016 by McMahansc483 (1 review written)

Called out Brittania Rescue for the first time ever today. My car had intermittent problem with starting. Someone turned up complained they had sat in a traffic jam for half an hour and turned up for me and the car would start!!! Explained that when previously tried to start it just made clicking noise. Reply that it was working now and couldn't tell me what the problem was because it had now started. Didn't open the bonnet and just talked to me like I was a silly women . I asked what the… Read Full Review

Report this review
★★☆☆☆

“Poor support for the local area”

Written on: 08/06/2016 by FlightSmooth (2 reviews written)

When I subscribed yet again to Britannia Rescue this year for again the comprehensive rescue package, it took a flat tyre for me to learn that the service provision in my area (Worcestershire) has diminished to one agent... No one at Britannia made me aware of this when I paid my subscription. The agent arrived after two and a quarter hours, but the service contract is for a customer to be assisted within one and a quarter hours. The agent was supposed to ring me to keep me informed but no call… Read Full Review

Report this review
★★★★★

“Burst tyre on Motorway”

Written on: 15/02/2016 by LeonardAdair239 (1 review written)

Have used breakdown twice and very pleased with service including person on the end of phone who was so helpful and put me at ease when you are in a panic . The fiirst was I hit something on motorway which burst tyre and breakdown man was so good he said sit in my truck to get warm ,was so grateful had more of a job to give him a tip which he said was his place to help me .The second was I had a flat battery at home so got me started so could get it replaced . It is good to know there is is… Read Full Review

Report this review
★☆☆☆☆

“Cancelled my membership ”

Written on: 13/02/2016 by tricia7777 (1 review written)

I have been a member of Britannia since 1992 - I had their personal cover. About a month ago I received a letter from ASDA / LV saying I had not made a payment for my cover. I queried this as at no time have had a policy with ASDA ( i had to reiterate this several times). I really didn't get a satisfactory answer - but they did have my account details & said they would take a payment as normal. They said they were in the process of changing systems & i was still with Britannia. I received a… Read Full Review

Report this review
★★★★★

“Friendly polite people,got me home safely”

Written on: 24/01/2016

My car Broke down and I was panicking but remembered I had this cover breakdown arrived within 90 mins text and phone calls kept me updated until arrival . We're unable to repair due to repair as it had an internal engine problem ,so asked if they could take me and my car home,no problem ,i was so relieved as I was far away from home I had never used the cover before but it really paid for itself ,I was really impressed by with the politeness of all the people who dealt with me. I would… Read Full Review

Report this review
★☆☆☆☆

“BRITANNIA RESCUE BREAKDOWN COVER BEWARE”

Written on: 21/01/2016 by nitmar (1 review written)

I took out a European Breakdown policy through the Civil Service Motoring Association with Britannia Rescue, part of the Liverpool Victoria Group. I feel as many people as possible need to know that Liverpool Victoria are not an honourable company with whom to do business, having designed a system to insulate them from repercussions when things go wrong for their customers. When my vehicle broke down in Italy, after initially reporting the incident to Britannia Rescue, they then passed the… Read Full Review

Report this review
★★★★★

“Prompt & Courteous Service”

Written on: 17/01/2016

This is my second year with Britannia Rescue linked with LV Motor Insurance. The excellent customer service when requesting assistance for Home Help was very reassuring. I had to request Home Assist as I could not remotely unlock the Car even using the spare key, I even replaced the existing Battery with a brand new battery and still no unlock, may have been a Flat Battery but this was brand new from 12 months ago so was surprised at that so had to call out Britannia Rescue, they arrived very… Read Full Review

Report this review
★★★★★

“Surprisingly Good this time”

Written on: 14/01/2016 by 007jrb (1 review written)

Got stuck last weekend because of a faulty starter motor, response was fairly quick considering the previous callout last year for a failed clutch took about two hours to arrive. I was pleasantly surprised to see the flashing hazards on the breakdown van arrive after just 29 mins. The diagnosis was also very quick and after 10-15 I was happily on my way. Although many reviews seem to be relaying horror stories of what happened in their experience I can only say that on this occasion Britannia… Read Full Review

Report this review
★☆☆☆☆

“Terrible”

Written on: 29/12/2015 by Noonanzt110 (1 review written)

Got stuck in the mud outside my house.. Told was not covered. Policy cost me just over £80.00. Cancelled policy . Phone and joined the RAC .They arrived within the hour and pull me out of mud . Let me add I had been a member of Britannia Breakdown for the last Twenty year and had never call them out before… Read Full Review

Report this review
★★★★★

“Above and beyond the norm”

Written on: 17/11/2015 by McCarthymq484 (1 review written)

Bought Asda breakdown cover which is serviced by Brittania breakdown service.had complete break down and was picked up,by K2 recovery fom Kettering.staff were so helpful,car could not be mended that day but staff pulled out stops to ensure it was ready early the next day.took us to local hotel and collected us next day .kind,professional ,brilliant service. Phone contact with Britannia excellent,called back to check how recovery was progressing. … Read Full Review

Report this review
★★★★★

“What a fantastic Service from Enfield Auto Recovery”

Written on: 14/10/2015 by KateHannah63 (1 review written)

What a fantastic service from Enfield Auto Recovery, timely, Professional with a solution to repatriate me with my car keys that was above and beyond.....! A fantastic example of joined up thinking with customer service at its core. Well done Enfield Auto....!… Read Full Review

Report this review
overview