written by Dwyerms428 on 15/02/2024
Really upset and disappointed with this company. Broke down last night on way home from work (car stuck in gear). Was a woman on her own in dangerous high crime area. I phoned them straight away and was told maximum wait time was 90 mins. I asked if I could go home and come back (planned to get a taxi) as needed to get home to my baby and that I was a single mum with a childminder at home, they said they would come sooner than 90 minutes and just had to wait as if they turned up and no one was with the car they wouldn’t come back and help. I chased numerous times and no one could tell me what time I would be rescued. Eventually someone arrived after midnight and only after police involvement! The recovery guy said the job was only put on the system at 9:50pm despite me phoning at 8:30pm! Couldn’t fix car so was towed to a garage. Awful experience. Avoid avoid avoid!!!
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