Autonational Rescue Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“3 hour wait with disabled children. 25 mins to answer...”

Written on: 30/08/2014 by chriswebb (1 review written)

I have used the company in the past and I see that they were in the top 3 motor rescue companies in 2013. However, be warned that whatever they have done since then has meant that they are now amongst the worst. Firstly it took 25 minutes for them to actually answer the phone to my wife. They were told that there were 2 disabled children, one a type 1 diabetic needing insulin. They said they would text a time straight away. 30 minutes later my wife had to ring back to remind them. She then… Read Full Review

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★☆☆☆☆

“Could not renew my membership!”

Written on: 07/08/2014 by vancat85 (2 reviews written)

I've been a member of Autonational for a year, and have never had to use their services thankfully, but have just wasted half an hour, entering and re-entering my membership number and postcode on their web site; in a vain attempt to renew my membership! Eventually I gave up, and took out a breakdown recovery policy with StartRescue.co.uk, who seem to have good reviews and certainly a better web site!… Read Full Review

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★★★★☆

“3 and a half hour wait..but...”

Written on: 25/07/2014 by oxYork454 (1 review written)

I waited a long time for revovery however, I appreciate that they were very busy. The service provided by the call handler and the local recovery in Warrington was outstanding. Very calming and friendly service if you practise some patience. 9/10… Read Full Review

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★☆☆☆☆

“Home rescue”

Written on: 08/07/2014 by 376King (1 review written)

If you want to report a home breakdown, you have to wait ages (with blaring music) to get put through to an operator. I was then told that the engineer would be with me within an hour. 5 minutes later, an automated phone call confirming he would arrive within the specified time. shortly afterwards, another phone call informing me of the new time - 1 hour and a half later. Appointed time - no engineer. Phoned NR again - long wait & told engineer would be with me within 10 minutes. Over 3 hours… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 04/07/2014 by Natalya337 (1 review written)

My daughter and 3 young friends were left stranded at the side of the motorway for hours and the Autonational Rescue Call Centre staff showed absolutely no urgency in getting anyone out to them. When a mechanic did attend almost 2 hours later he was unsympathetic and the tortuous carriage home via different carriers was the subject of a Complaint. Avoid… Read Full Review

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★☆☆☆☆

“Absolutely Shambolic Service for Lone Woman Priority Case”

Written on: 09/01/2014

I broke down on a long journey. I phoned Autonational Rescue to give what I thought was my location at the time and said I would ring back after I checked Google Maps. I checked Google Maps and rang raight back with precise information. I warned them I was a lone woman with not much battery left on my phone and to please make sure the information was passed on as I was in fact not as far on as I thought I was. They said they would be with me in an hour. However, they did not seem to pass on the… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 05/08/2013

They took 2 and a half hours to come out and I had my 4 month old baby with me. Awful service! Would not recommend… Read Full Review

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★★★★★

“Great Service!”

Written on: 23/04/2013 by Salaad (1 review written)

I never usually write reviews but I just had to say some good words about these guys. I travel a lot between Wales and Scotland visiting family and such like with my toddler in a pretty old but sturdy car. Over the past year I have needed rescued 4 times and every time the service has been quick friendly and has got me going or taken me to the nearest garage. The last couple of rescues have been so minor I should have been embarrassed but the call out guys are so lovely and always see me back… Read Full Review

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★★☆☆☆

“Disappointed.”

Written on: 14/03/2013 by GWD440 (1 review written)

I've been with AutoNational Rescue for a few years, and today was the first time I've required their help. Disappointed with their service. I called the Highways Agency at 7:15am, who said they would contact ANR with my details. HA called back and said someone would be with me within the hour. I then received a text from ANR saying that their Operator would be with me by 7:45am. Even better! I'd been advised not to stay in my vehicle, so was getting pretty cold as the time passed… Read Full Review

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★★★★★

“Good cheap service”

Written on: 02/11/2011

I chose ANR because they were cheaper than the big breakdown cover guys, and the reviews online seemed largely positive. I had to call them out today, and had somebody with me inside half an hour. The service was friendly, no qualms, and they got me going again nice and quickly! It was only a minor fault which needed correcting, but the breakdown guy was willing to go the extra mile to check that my car was good to go, and when I'd phoned up their breakdown number it was fairly swift and… Read Full Review

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★☆☆☆☆

“Badly let down”

Written on: 17/10/2011

I have been with Autonational Rescue for nearly 20 years and called them out for only the second time at 03.40 on Monday 3rd October. I explained that I needed to be at Gatwick Airport (approx one and a half hours drive) by 06.30 I received a text message to say an engineer would be with me by 04.36. By 05.10, by which time I would not have made Gatwick, no-one had been out to me and I missed my flight and two nights hotel in Hamburg. The breakdown company whom Autonational Rescue had arranged… Read Full Review

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★★☆☆☆

“Renewed my policy with them again - fifth year in a row. ”

Written on: 01/12/2010

Renewed my policy with them again - fifth year in a row.
£57.00 including Problem at Home/ not starting.
Had to call them out 5 years ago - good service.
Have'nt called them for 4 years since.
Called them today and they didnt want to turn up
as the car was outside my house in snow - all I wanted was a tow out of the
snow I kept skidding on/ back into due to the increased camber caused by impacted snow/ ice in the road middle. AR say their small print
says they will not cover this. I didnt say… Read Full Review

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Guest's Comment

Written on: 31/05/2011

I don't think it's far to give bad review based on this experience. If you had broken down or were having real problems and they refused then fair enough, but if you wanted to use a breakdown service to be towed by inches or feet then it is understandable they would refuse.

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Yelowee's Comment

Written on: 10/03/2013

I was just looking at their t and c and even though I only flicked through quickly I did come across this island they make it quite clear and nothing is in small print?

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Guest's Comment

Written on: 21/02/2012

Its a breakdown service and you hadn't broken down!!

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Guest's Comment

Written on: 29/10/2011

Snow shovel and bag of rock salt, why would you expect a breakdown company to attend if you're not broken down? besides, if you couldn't get out because of Ice, how do you expect a tow truck to cope?

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Guest's Comment

Written on: 21/06/2011

Try a shovel next time

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Guest's Comment

Written on: 01/06/2011

Always read the small print!!!

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★★★★★

“Excellent service, second to none. Very good value for...”

Written on: 30/08/2010

Excellent service, second to none. Very good value for money. Having been with them for a few years previously, with excellent experiences, I have returned to them since my current car insurance doesnt include breakdown cover, and all I can say is im impressed, far better than any other I have used (including both of the big names). Give them a try, you wont be dissapointed… Read Full Review

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★★★★☆

“I've called these guys out 3 times and each time it...”

Written on: 06/08/2010

I've called these guys out 3 times and each time it was straight forward. The breakdown truck came within the time quoted or sooner and the problem was solved at the side of the road. They were helpful and efficient and also much cheaper than the AA whom I was covered with for 10 years before that. I haven't noticed any difference in service but it was half the price… Read Full Review

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★★★★★

“Excellent service from local agents. ”

Written on: 31/12/2009 by welldc (4 reviews written)

Excellent service from local agents.

Very competitive prices for a comprehensive package, especially if you want to cover more than one car in the family.

Have been with them for 5 years and they have always been very efficient when changing car details or home address… Read Full Review

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★★★★★

“I would recommend Autonational Rescue breakdown if you...”

Written on: 02/08/2008

I would recommend Autonational Rescue breakdown if you have more than one car in the household. So far I have found these the cheapest around for an overall good service. Excellent service always, they cover two cars in the same household, second car cheaper, not a lot do this! if you don't call them out for a year you get a reduction… Read Full Review

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