Autonational Rescue Breakdown Cover Reviews

Click here if this is your business
★★★☆☆
2.8 / 5
41
46.3% of users recommend this
Click here if this is your business
  • Speed of response

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Autonational Rescue Breakdown Cover - Ask a question now

Media Gallery for Autonational Rescue Breakdown Cover

Autonational Rescue Breakdown Cover
Autonational Rescue Breakdown Cover
Autonational Rescue Breakdown Cover
Autonational Rescue Breakdown Cover

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Unhelpful ”

Written on: 24/07/2017 by xsDonovan73 (1 review written)

Called to cancel car policy due to selling car, I had 4 months left on it would not give me a refund or add extra time on to my policy as we had 2 cars covered with them on the same document. The call handler was Inexperienced wasn't clear and truly had no idea!!!! I have been with this company for over 10 years and on other occasions have had a refund with time left on policy. I think it's time for a change… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“2 hour wait time”

Written on: 21/06/2017

* Flat tyre - Almost 2 hours waiting for rescue (add to that, time to change tyre!) * In London, in an area FULL of car garages (Acton/park royal) * Was promised a call back which I never received - i had to call them for an update * Refused request to pay for my taxi home as 2 hours wait is silly * They seem to use 1 2 garages covering most of London (J Madden Garages, and auto-mania rescue) * Competitors such as The AA and RAC promise to arrive in 35 mins... AutoNational took 3 x times as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“good”

Written on: 07/03/2017 by KareemFoster (1 review written)

good service and price,just stay clear of 2gether breakdown and its sister company 24/7 breakdown… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish”

Written on: 02/03/2017 by 232Donahue (1 review written)

Seemed a cheap option and it was absolute rubbish customer service no reply to correspondence. Would not recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service ”

Written on: 31/01/2017 by _Guest12345678 (1 review written)

When looking for a policy this was the cheapest I could find so I was worried it wouldn't be the best service when it came to the day I needed it. However!! Amazing home recovery service, the lady I spoke to on the phone was very patient with me and kept making sure I was okay. She even gave me a call back to make sure everything was sorted. There was somebody to come and look at my vehicle within half an hour and he was extremely polite and helpful, he did a temporary repair and then followed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent home recovery”

Written on: 25/01/2017

First time using Autonational. Very efficient and friendly service from both Autonational and the local garage. Very impressed overall and would recommend, particularly noting cheaper cover as compared to equivalent services… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“unhelpful, only interested in recovery.”

Written on: 03/10/2016 by 359Gilliam (1 review written)

My partners diesel Corsa's battery was flat one morning, the voltmeter showed 8 volts. a recovery vehicle arrived within 30 minutes but the driver only wanted to recover the car to his garage. He reluctantly tried to jump start the car, she had to show him where to attach the battery leads and how to use the glow plugs as he didn't understand . after 1 attempt to start the car he said the fuel pump had failed because he couldn't smell petrol from the exhaust. I spoke to him asking how he had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“EXCELLENT SERVICE”

Written on: 11/09/2016 by xwCleveland292 (1 review written)

Stranded in airport car park after a holiday at one o'clock in the morning with a seized on back brake, not a good time, but phoned them they sent a local garage who sorted it withing 25 minutes. Brilliant service have just renewed my membership with them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Helpful and quick service”

Written on: 12/03/2016 by Hb1992 (1 review written)

The engine cut out on my car just after pulling out of a bay in a supermarket car park and wouldn't start up again. Called anr, the chap who answered the phone was very friendly and efficient, the recovery service that they sent out was very good- the driver phoned me when he was on his way, to let me know where he was and to confirm my location so I knew I was in good hands. and was back on the road within an hour and 15 minutes of my initial phone call. Excellent!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgraceful”

Written on: 07/03/2016 by Jay498 (1 review written)

In Jan 2015 I was travelling to visit relatives in the Derbyshire Peak District when I had a blow out and ended up with my two near side wheels on a grass verge. As the ground was sodden I was unable to get the car off as my wheels kept spinning. After many attempts to gain traction I had no option but to call Autonational. I have two cars on the policy and made it clear to the operator which car was stranded. I was told that they would contact a local garage who would text me with an ETA. Ten… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Happy me!”

Written on: 16/01/2016 by SedberghDave (1 review written)

Been a member of A.R for some time and not needed to call anyone out until, Oh no, flat tyre. Normally I'd change the wheel myself but being parked on gravel and also on quite a slope, I phoned for help. Within 30 minutes, a garage had arrived, the car was up on a strong jack, supplied by the repairer and he was waiting for the key for the locking wheel nuts. Here and gone in less than 5 minutes and very friendly too from my initial phone call to the mechanic leaving. Good prices for full cover… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I feel stitched up by Autonational rescue”

Written on: 15/01/2016 by BarryLShaw (1 review written)

After buying a new car which came with a one year breakdown cover we tried to get a refund on our autonational rescue policy but only a credit note for £31.24 to be used at a later date was issued.. Fast forward one year and with credit note in hand I checked the net for prices £29 being the cheapest company with autonational rescue coming in at £53.46 (Bare with me) So 53.46 minus 31.24 = £22.22 so still a few pounds cheaper.. I rang yesterday and they had to discuss options with a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tattiana's Response to BarryLShaw's Review

Written on: 11/07/2017

You mean 'bear' with me? lol...Bare as in without clothes?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Barrylshaw's reply to Tattiana's Comment

Written on: 12/07/2017

You are very clever. Wow go straight to the top of the class.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“not a proper mechanic”

Written on: 24/12/2015 by CadenceRoy (1 review written)

got a flat tyre the other day they sent a recovery agent out auto recovery of middlesbourgh.the driver was not a proper mechanic and had no tools… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great service”

Written on: 27/09/2015 by AmberD95 (1 review written)

I broke down for the second time in a few months last night so called ANR, the lady on the phone was lovely and helpful; although it took a little over two hours for recovery to come i was called on several occasions with updates and them checking that everything was okay for me, all of the staff were very friendly and helpful including the man who brought myself and my car home. Very pleased this time as last time i had a few issues getting the service from them :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Emergency Call Out - Control Room Says No Policy In Force”

Written on: 12/09/2015 by Emily341 (1 review written)

So we have used Autonational for 2 years, this year we called them with an emergency, well my wife did. Control room says no valid policy - eh what? I called their customer services, yes policy is in force, try again. Call's up my wife, try again with policy number..... No way, don't recognise policy number, sorry, goodbye. I call up customer services again, recheck, all ok. I became annoyed, said they can call her and arrange recovery, customer services agreed and car recovered. All's well… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Top Marks to Autonational Rescue!”

Written on: 09/07/2015 by Mckenziec185 (1 review written)

Returning from a hospital appointment, I pulled into a garden centre to pick up a couple of items. Was only 15 minutes before I went back to the car which wouldn't then start. Rang my husband who came out to me and checked the usual common problems but he couldn't get the car going so had to ring ANR for help. I have never called out a breakdown service in the seven years I have been driving so did so with some trepidation. The young lady on the phone was very courteous and took all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fast!”

Written on: 04/07/2015 by 433Patterson (1 review written)

Car wouldn't start. Plenty of fuel; good battery. Car only 3 years old. I made ONE phone call, amd within an hour (I had told them it was not urgent because we have two cars), a man arrives, started the car and, more importantly, explained why it wouldn't start and told me what to do if it happened again. Just brilliant from top to bottom. Only oprobel I currently have is that I simply cannot get the INTERNATIONAL part to deal with my request for European cover for my hols! No doubt I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Barrylshaw's Comment

Written on: 15/01/2016

I would have thought they only let you sort it if you paid an inflated price for the product as this is the way they seem to work... Bad company beware

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Padvile's Comment

Written on: 15/01/2016

I am not sure what this comment means. I seems that it was meant for another organisation.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Car damaged by them”

Written on: 09/06/2015 by 351McCann (1 review written)

Car developed a fault which required it to be towed to nearest garage, no problem, they sent a truck out within a couple of hours. The guy that turned up was not a full time mechanic but a fire fighter doing this on the side. When the car arrived at the garage the mechanic there phoned to inform us that the tow truck guy had attached the towing straps to the wrong place under the vehicle causing the suspension to collapse which would cost over £200 to repair. Autonational Rescue informed me to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Refused to attend”

Written on: 28/05/2015 by 374Lamont (1 review written)

I locked my keys, purse bag in my car tonight (not clever I know) 20 miles away from home, on my own, borrowed someone's mobile phone to call auto national breakdown. I was told that this wasn't covered under my policy, I asked if I could add this to my policy but was told that 'no this wasn't 't possible' but they could give me the numbers of breakdown services in the area. But you're a breakdown service and Im a member. I then got cut off and the friendly stranger wanted their mobile phone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kidzmum's Comment

Written on: 16/07/2015

We got stuck in a country road, when we called Autonational they would not send someone as this was not a breakdown. Not renewing this year. Will go to RAC who helped us at the time. Cost me 3 x the annual cost, but at least we could get on...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Barrylshaw's Comment

Written on: 15/01/2016

This dosent suprise me, I feel totaly lrt down by them..

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★☆☆

“hidden minuses”

Written on: 27/04/2015 by uyO'Reilly80 (1 review written)

I have been using Autonational cover for ten years plus and until recently I would have given a rating of 5 stars. The reason I have dropped to 3 is due to the error that occurred when I renewed my cover. I changed my vehicle and notified Autonational immediately. Relevant, amended paperwork arrived. A month passed and I was due to renew cover. Last year it was £42 and this year I was being asked for £64.I had 2 call outs for my old car over the last year and this is what they were basing it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview