I have tried to email someone with questions but have had no reply. Also web site is not working

Our problems arose because we had received no renewal reminders or quotes. Thus being on holiday we had missed the date for renewal. When we needed assistance we had to pay an emergency call out fee even though we were prepared to renew immediately..

They emailed me 2 days before my renewal was due and I'd already got an alternative but waited to see how much renewal was. It was cheaper even applied a discount so I paid it, a week later I get email saying they gone bust, no replies to any emails I've sent even them on the breakdown number, call assist think there called, can't even help with any info

Had been with 24-7 for a few years, mainly due to their reasonable pricing ( like most others I would have thought). Can't remember using them in the past. Wife broke down the other week on the motorway! Yes Motorway. Told that it would be a priority We waited 4 hrs for recovery. Absolutely not interested when I complained. Proof is in pudding. Won't be renewing next year. Company run by amateurs.

Unfortunately i Cant get in touch with drive 24-7! No contact number. No documents issued with my policy!. No reply to online form. Dissapointed

I am not very happy with your service ,being charged an admin fee when it is your fault I renewed policy when it was not needed.

I renewed my breakdown cover yesterday and was unfortunate enough to go to my car at 2am this morning and it wouldn't start so I rang this morning for assistance only to be told I couldn't claim for 48 hours from purchasing it! So my cover starts from when I purchase it but I can't get help until 2 days later so I'm not covered for the full year thus is absolutely appalling. I was with this company last year but never again!

Address - Bay View LL65 2UP REGISTERED FOR TWO VEHICLES FOR 24/7 RECOVERY BUT DID NOT GET THE 10% REDUCTION. APPLIED TWO DAYS AGO.

Car broke down and we had our six week old son in the car. It was October so dark and wet. We had to wait over three hours for breakdown to arrive as they didn't see us as a priority, stating we could all seek shelter in the local shop....there was one local shop! Breakdown driver was sent from over 70 miles away and even he questioned why we were kept waiting that long and why he was sent from so far away. If you've ever had a baby your realise why we were annoyed.

tried to get advice on phone no answer no call back still do not know who I am really with if I break down dont know who to call no acknowledgement of monies paid in fact nothing at all. but the monies went out quickly enough the only good thing was the price but I still do not know what I have got

Asks for a review immediately after payment has been received. Is this the only reason for 24/7's great ratings? Let's hope not! At the moment I have paid a remarkably good price for the cover, the sign up procedure was efficient and painless and am pleased with the deal but not with this request for a review. If I need to use the service, I will be in a position to review it

Had to wait over 2 hours for assistance. Not impressed

To cut a very long story short. I was motorcycling across france and bought what I thought was fool proof breakdown/recovery cover prior to setting off. Unfortunately I broke down in some suberbs not aclue where I was. Mobile phone had no signal and not a word of french in my vocabulary. I managed to get the bike going and got to a autoroute. At an aire my bike had issues again, I thought it was a good time to ring drive24-7. I knew where I was(every aire is named)and I could borrow a phone to ring them. The actual phone call was a joke the recorded message was a on a long loop and went round twice I hung up and after a few attempts got through to a representative. I explained my situation. His response was that they were unable to recover me off the aire and if I ring 211 a motorway recovery firm will take me off the autoroute then drive24-7 would come to me. My gripe is that I would have to pay to be taken off the autoroute before drive24-7 would deal with me. I had to ring the autoroute recovery then ring drive24-7 and try to explain where I was,I imagine near impossible with a phone with no signal. Would it not be easier alround if the autoroute recovery charge was built into policy and one phone call to drive24-7 could set wheels in motion relieving the stree and worry off their customers in difficult situations.

Although I have paid to be assisted should I breakdown, am not sure I will be assisted as having with a cost lower than other recovery services, this may be a purchase too good to be true. Hopefully, I will not breakdown, therefore may consider changing to an organisation such as RAC, AA or Greenflag.

Read carefully as i had to get somethings clarified then findinding it was not what i needed a large payment was deducted to cancel