DBI Insurance Insurance for dogs Reviews

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0.9 stars
Average rating for this product is: 0.9 out of 5

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Average Ratings for DBI Insurance Insurance for dogs

  • Customer service1.3 stars
  • Value for Money0.9 stars
  • Reviewer Ratings1.1 stars
  • Overall Rating1 stars

6 Reviews For DBI Insurance Insurance for dogs

  • Guest 2nd Aug 2009

    Reviewer rating: 4 stars


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    My Newfoundland was insured with DBI for all of it's life (14.5yrs). Overall I have to say that I was happy with DBI. On the whole payments were received promptly, yes the premium went up annually, as it does with all of these companies but disputes were minimal. As my dog got older DBI did slap on a ban to claim for existing conditions saying we had claimed to the max for the condition but overall I would recommend them. Customer service was always excellent.

  • Guest 29th Jul 2009

    Reviewer rating: 1 stars


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    Recently, my 8 month old cocker spaniel cassie, became ill, she had severe diarrhoea and sickness and obviously we took her to the vets, after weeks of treatment, (which we thought was covered by DBI) the vet rang to say DBI werent going to pay the bill! Consequently we are £1700 in debt to the vets surgery and cassie is still having treatment. We rang DBI to ask why (as they hadnt rang us to tell us) and they said as Cassie started with the illness a week before we took her to the vet we ...

  • Guest 25th Jan 2009

    Reviewer rating: 0.5 stars


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    Recently we had a £1200 vet bill which we thought would be covered but because our cat is over 10 yrs old we have had to pay 35% of the bill which was unexpected and a disaster for us. I understand this is common with insurance companies once a cat is 10 but others charge a much lowere percentage. After being with them 20 years so disappointed. This experience has confirmed that we will never use dbi again.

  • Delorez Rank: Lance Corporal 12th Sep 2008

    Reviewer rating: 1 stars


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    We had our German Shepherd dog for almost 11yrs, we made one claim during that time, our dog had Arthritis and the first visit to the Vet for that cost around £130, so after paying the Vet we made out the claim form and sent it to D.B.I they did pay out slowly after having deducted the £60 excess, fair enough, we did have an excess on the policy. I do think they could have paid out quicker though.
    At the end of June this year our dog became very sick, (she had been in a lot of pain ...

  • marybanasik 10th Mar 2008

    Reviewer rating: 0 stars


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    I was with DBI Insurance Insurance for dogs for 10 years at that time they were good always paid up no problem until!! I made a claim for a emergency piametra the vet was great don't worry he said get dbi to send the cheque to me oh no 5 months later no cheque passed to everyone in the office so embarrassed they finally sent the cheque to me i paid the vet and never went back lost a great vet to make matters worse they deducted my next standing order out of the cheque i use to recommend dbi. I ...

  • bertram Rank: Lance Corporal 6th May 2007

    Reviewer rating: 0 stars


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    I had a dog that was insured with DBI Insurance and unfortunately it was an animal which had major health problems. Every claim, despite being continouous, was disputed, and they took ages to settle. They always argued every little point, even though I proved them wrong on every occasion. In the end, I cancelled the cover as I couldn't take the hassle anymore. I carried the cost of the treatment from then, until his death this year, myself. I would warn anyone not to touch this company with a ba ...