Self Trade www.selftrade.co.uk Reviews

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1.2 stars
Average rating for this product is: 1.2 out of 5

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Average Ratings for Self Trade www.selftrade.co.uk

  • Speed of transfer1.5 stars
  • Value for Money1.3 stars
  • Reviewer Ratings1 stars
  • Overall Rating1.2 stars

26 Reviews For Self Trade www.selftrade.co.uk

  • Guest 8th Oct 2009

    Reviewer rating: 1 stars


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    We have 2 accounts including my partner's for last 3 years. I sold funds and did not receive payment and after many calls, finally I got the credit after 32 days. During this time, I lost opportunity to invest and lost over £600. Now looking out for another firm - any suggestions from experience?

  • Guest 6th Oct 2009

    Reviewer rating: 1 stars


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    In July 2009 they introduced an annual fee of £40 without telling me. The message in the account doesn't help, if you buy shares and keep them there for a long time, so you hardly log in.

    That was a rip-off strategy: Offer a free account and when you have enough people, introduce a annual fee which most people will pay, because they don't know about the change. They didn't want to inform the customers in a proper way, using email, postal address or phone number, which everyone has to prov ...

  • Guest 29th Sep 2009

    Reviewer rating: 1 stars


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    I decided to close my account with Self Trade because of the introduction of an annual charge. To be honest as their was little activity on my account I wouldn't be much of a loss. However, they seem desperate to keep me; after months of aggro I still do not have all my share certificates and they have not returned the cash that was in my account. In fact they lifted £70 from it a couple of days ago. No, they didn't tell me they were doing it!

    Compared to the Barclays account that my s ...

  • Guest 2nd Sep 2009

    Reviewer rating: 1 stars


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    Self Trade introduced 40 pounds fee on execution only account with no adequate information about the changes. Phoned them and they informed me that they delivered the message to my online account with them and per their terms and conditions that is sufficient. Now I am aware that other people also received important communications from them in that way. Do not trust them and am closing my account with them. Will also be pursuing them with the ombudsman/.

  • Guest 3rd Aug 2009

    Reviewer rating: 1 stars


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    I am new to trading online. but i already know that this Self Trade site is not good. Half the time it take's in excess of minutes to log on.

  • Guest 3rd Aug 2009

    Reviewer rating: 1 stars


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    Self Trade is the MOST unreliable site I have ever used. Endless notes on the frontpage. They were down the other day due to a power failure!

    I lost £12k on RBS by not being able to sell out - site down and phone lines insufficient.

    Have taken whole portfolio out - losing the tax benes of the ISAs - just to get away from this shower.

  • Guest 31st Jul 2009

    Reviewer rating: 1 stars


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    30 july, one more breakdown!!
    31 july, 'power outage' that now has the appearance of a substantial system failure.
    Selftrade say service is now back to normal. They are in some other world!
    My portfolio,message board, and watchlist are nearly useless. The watchlist is completely haywire, and Selftrade are inaccessible !
    When you get through by phone you get rubbished by people who rabbit on.
    Selftrade used to give a wonderful service, with an unbelievably good website.
    But since last autumn the ...

  • Guest 30th Jul 2009

    Reviewer rating: 1 stars


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    Terrible service from self trade - the site was down a few days ago for 3 hours and is down today 30/7 from 9am, still down at 10am with the message 'We have a major power outage. We are working to recover our service. Please check our website for updates.'
    They don't answer the phone or respond to messages.
    They charge one of the highest rates £12.5 per trade and £35 + VAT annual fee.
    Avoid at all costs.

  • Guest 3rd Jul 2009

    Reviewer rating: 0 stars


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    Self Trade are rubbish, stay well clear.

  • BeinnEddra 23rd Jun 2009

    Reviewer rating: 0.5 stars


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    I've given Self Trade a 1 out of 10 because at least I've been able to withdraw all my money. They've introduced an annual charge starting on 1/7/09 but you can't get through on the phone. They don't read the messages you send them via the online messaging facility. I've had to write them to tell them to read my messages. I've been unable to place trades by telephone even, before 4.30pm. The site looks good, but features like Stop-loss randomly don't work, and people who promise to phone back wi ...

  • Guest 8th Jun 2009

    Reviewer rating: 0.5 stars


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    New £40 up front charge. 0700 premium rate contact number. Poor service. Bad web site.

    Very poor customer service. Takes ages to get Self Trade to answer the phone and you are waiting on a 0700 number that charge between 15p to 40p per minute !! Can't get email replies from them. £40 up front charge pa!

  • baldock 6th Jun 2009

    Reviewer rating: 0 stars


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    I have been a member of Selftrade for many years, in the past they have brought in fees for not trading which have cost me money as i have waited for my penny shares to show a profit. Now i will be paying again just for being a member. My portfolio is small, some of my share values will not cover the amount being asked for in July. Charging £12.50 per trade allows ordinary people to enjoy being a trader this management charge will cause people to withdraw there membership and in the long ...

  • Guest 5th Jun 2009

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    I have 2 Child Trust Funds invested with Self Trade having been attracted by the low fees - now they have intoduced an annual fee so I'm off - £40 a year for each account!!

  • Guest 4th Jun 2009

    Reviewer rating: 0.5 stars


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    I signed up with Self Trade because I wanted a low cost broker option without an annual charge or inactivity fee (I'm a private individual who wanted to invest on an occasional basis). Self Trade seemed to offer all this and more through a range of accounts and what looked to me to be a good website. However several times in the recent turbulance they have gone offline or the website has crawled to a snails pace as it struggles to cope with a relatively small demand level. Then you have the fall ...

  • Guest 4th Jun 2009

    Reviewer rating: 0 stars


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    Like others, I have been with self trade for over 5 years (from Comdirect to Squaregain to now). Sadly, this once good broker has become a lame duck. By far one of the worst companies for customer service and the platform sucks. It's slow, it freezes and offers very limiteded functionality. To trump it all, they just raised prices by over 25%! I have now closed my account.

    Avoid these clowns at all cost!!

  • Trade2WinBig Rank: Lance Corporal 27th May 2009

    Reviewer rating: 0.5 stars


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    I have been a loyal customer of selftrade from comdirect to squaregain to the current selftrade period. In the last 18 months to May 2009, Selftrade service have deteriotated to the level that I am forced to looking for a new execution stockbrokers.

    1. A annual £40.25 flat management fee on each of their 500,000 customers, thereby bring in around £20m revenues for greedy management.

    2. Last minute introduction of this management fee which will cost me a couple of hundred of poun ...

  • andymcj 26th May 2009

    Reviewer rating: 1.5 stars


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    SelfTrade trys to offer a good service, however they seem to be suffering from technical problems, I have over £100k invested with them, but like others in these reviews I have missed the opertunity to make money due to the system problems and also the limits imposed by Selftrade, for instance the maximum you can trade electronically with ACU was 100'000 shares when they were 9.87 but when they reached 11 I could only sell 50'000 shares, and as I hold 300'000 this would take 6 trades at ...

  • Trade2WinBig Rank: Lance Corporal 5th May 2009

    Reviewer rating: 0.5 stars


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    Your financial liability of buying or selling a share at the best market price is a difficult task as a result of Self Trade's poor IT systems and poor corporate actions department.

  • asdasoss 5th May 2009

    Reviewer rating: 0.5 stars


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    Stinks....I have been an account holder for 3 years. Systems regularly freezes up (last time cost me £7k as I couldn't sell down some RBS shares!!!) They don't seem to care/invest/fix..... answer is "you can still trade on the phone".Their IT reliability is just TERRIBLE

  • Guest 3rd May 2009

    Reviewer rating: 0.5 stars


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    Self Trade - Cheap but Poor Service, technical problems meaning missed trades and profit!!