Self Trade Reviews - www.selftrade.co.uk

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Latest Reviews

★☆☆☆☆

“If I Could Award No Stars I Would”

Written on: 20/04/2015

I was a customer of this company for many years beginning when they were known as Comdirect. I was very happy until this dreadful transfer to Equiniti. I found the dealing platform was painfully slow to load. (In answer to a previous post I believe that they did not use the same platform as Selftrade is that Selftrade did not own the software). I initiated the transfer process to another broker at the beginning of February and it looks like it has finally been completed. Only around 11 weeks!… Read Full Review

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★☆☆☆☆

“Completely "lost the plot".”

Written on: 13/04/2015 by Riley458 (1 review written)

We have been with them for approx 10yrs & have been trying to get paperwork for 4 dividend notifications since Xmas which were never posted but only emailed. I have rang several times, emailed several times & written toCustomer Service Manager, three times. No response. Still no missing paperwork. As it is now more than 90 days it does not show up on our accounts to print a copy. I now get no emails about dividend or corporate actions, only paperwork from Worthing instead of London. The other… Read Full Review

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★☆☆☆☆

“Incompetence on a grand and recurring scale”

Written on: 13/04/2015 by Dobsonof192 (1 review written)

Went through all this KYC hassle with selftrade even though I had been with the original comdirect offering. Fine even though it was intrusive and the requirements changed. They blocked my account and then finally unblocked it. I then went onto the site to take up the ISA allowance. I have an existing ISA with them. They rejected the funds for no apparent reason. I went to another provider to set up an ISA. They told me that the funds in my source account with a 3rd party bank had been… Read Full Review

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★☆☆☆☆

“Not worth even one star”

Written on: 11/04/2015 by desafinado (2 reviews written)

The worst company I have ever dealt with. When something goes wrong when trading - which is often - they don't answer secure emails. They now answer the phone fairly quickly - a few months ago you could wait half an hour - but their staff fob you off and almost never return promised calls. I could go into a huge amount of detail about specific problems but won't. They are either totally incompetent or totally indifferent to their customers. Or both. I have an official complaint pending which is… Read Full Review

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★☆☆☆☆

“Soooo slow and such bad design”

Written on: 05/04/2015

I've given Selftrade a month or two to bed down following the transfer over to Equinit but I have to say that nothing seems to be getting any better after a terrible start. My main complaint is that the site it TERRIBLY slow so forget about it if you want to trade something quickly because logging in alone can take 3 or 4 minutes. Generally I find that loading a portfolio report takes several attempts and often over a minute. It's even slow at the weekends when no one will be trading. A lot… Read Full Review

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Thmorris's Comment

Written on: 09/04/2015

I fully endorse your comments. I also thought things might get better after 2 to 3 months but the site speed is still as slow as ever and I still can't read any secure messages or contract notes. I have traded 3 times this year. Each time took 40 mins to complete with the loading time of each screen the reason.

I'm afraid I have now given up and have initiated a transfer to AJ Bell for both ISA and dealing account. I took the precaution of doing a screen capture of the balance in both accounts before doing this. I have also been doing screen captures when trades are complete as I know that I won't be able to read or download the contract note.

If Equiniti don't get a grip on this soon they'll find that they have spent good money for a ready made customer base that subsequently walks out the door due to all the problems. My only concern now is that they'll screw up the transfer process as well.

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★★☆☆☆

“Is Selftrade.co.uk the worst?”

Written on: 15/03/2015 by 82Monaghan (1 review written)

Performance of online broker Selftrade.co.uk. Website design and online presence: very poor. To give only 1 example from 12 March 2015 (I can provide evidence with screenshots): 1) I went to Prices & Quotes/ETPs/ETFs to look up some exchange traded funds. Compared the font size of "Prices & Quotes" to the font size of the ETF names. Can you see anything without damaging your eyesight? The font size used for the ETF list is far too small. 2) There I click on the first ETF: Amudi with symbol… Read Full Review

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★☆☆☆☆

“Worst Platform & Navigation ”

Written on: 13/03/2015 by JuneBoone496 (1 review written)

Since the transfer of selftradr to Equinti, I have been most disappointed with their platform & navigation. It is almost impossible to see the information that was previously well designed under old selftrade site Emailed their customer service but seems no one cares what their customers think … Read Full Review

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★☆☆☆☆

“Go elsewhere”

Written on: 27/02/2015 by Darrell1978 (1 review written)

I recently sent a share certificate to Selftrade together with instructions on how to allocate the proceeds. It is now 2 weeks on, and nothing has bee ndone - not even an email ackowledgement of receipt. In spite of phone calls and complaint emails they seem to be incapable of responding. What can you do with a company like this? They have a good platform but where human contact is required they do not cut the mustard. I shall be going elsewhere in future… Read Full Review

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★☆☆☆☆

“What is happening!”

Written on: 20/02/2015

I found the old company pretty decent and certainly communication was good. Now: Challenge one: getting on the site. Challenge 2: having the patience to try and navigate through it (more often failing than otherwise). Challenge 3: Trying to remain civil when I did manage to get hold of someone - who kept assuring me that the problems were being addressed. In summary the site is badly designed and has appaling functionality; communication from the company is effectively zero; I have growing… Read Full Review

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David380's Comment

Written on: 20/02/2015

Yes, I have jumped ship and gone to Hargreaves where the dealing costs are cheaper but beware of the £45 annual ISA fee. If you hold Funds I would think again. Surprisingly the transfer of shares went through easily but getting Selftrade to send the cash in our accounts over was much more of a problem! 2 weeks later after numerous chasing e:mails the cash is finally on its way. It is goodbye and good riddance to Selftrade.

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★☆☆☆☆

“I am bargepole”

Written on: 18/02/2015 by 458Miles (1 review written)

and I have touched them. The old site was nothing to recommend, and I was hoping the new site would be an improvement. Unfortunately it's worse far worse. It's ugly, slow, clunky and about 10 years out of date. You no longer get emails informing you of activity on your investments. Not tried to contact them for anything yet so can't comment on ease of contact. My dilemma now is would I trust them to handle a transfer to another broker… Read Full Review

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Concerneddaughter's Comment

Written on: 19/02/2015

Please help.
My elderly dad with dementia has a pile of correspondence from Self trade but has no idea if he ever used them and if he has/had shares. If he has a 19 digit reference number does this mean he was/is a member?. No one from SELF TRADE is replying to my emails. Is it a legitimate company?
Sorry to use this platform but am at a loss to know what to do.

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St.cuthbert's Comment

Written on: 12/05/2015

It WAS a bonifide share trading company which sold our accounts to Equiniti in january 2015 and is still trading.
I was with selftrade for 10 years and its predecessor Comdirect
I never had a a 19 digit reference number
You should see on your fathers email a/c emails from selftrade advising him of dividend payments received in his account
The "old " selftrade staff are still at the office in Boathouse in docklands and they may be able to help, they were very helpful in the past
Regards

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★☆☆☆☆

“New Equiniti Platform Terribe”

Written on: 17/02/2015 by Newanda (1 review written)

Two months late and much worse than the old platform. Spreadsheet downloads of stock prices and positions is cluttered with all sorts of stocks with zero quantities that you have to filter out. Some funds and stocks have wrong pricing and show historic prices from the date of the transfer. I have to look up pricing information on other websites. Contract notes are unreadble. They ignore you when you try and contact them. I am out of here as quick as I can get out… Read Full Review

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★☆☆☆☆

“beyond awful”

Written on: 10/02/2015 by paul_singapore (1 review written)

This company is truly awful . I have traded with them for years and they used to be relatively decent. Now they are utterly abysmal . They had a records review process which was simply terrible. I live offshore and sent the right documentation yet they locked my account. You ring their customer services up and are put on hold for 30 mins then get some rude idiot who does not want to help and ends up getting stroppy (this happened at least 4 times to me) . They do not respond to emails. My… Read Full Review

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★☆☆☆☆

“Members Forum”

Written on: 09/02/2015 by 499Suarez (1 review written)

Cant find the members forum on the new site, I suppose it's been removed due to all the members using it to complain about this appalling platform, I hoped things would be different on new site but to date are far worse. cant get tel. No to answer, e mail replies are in a queue, how do you contact them?… Read Full Review

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★☆☆☆☆

“Selftrade Transfer Shambles”

Written on: 06/02/2015 by KymaniBroussard400 (1 review written)

Selftrade and their new owners Equiniti did not have a clue when I called them on the first day post transfer when I could not log in to my accounts. The best advise they could give was to call back in a few days!! The Platform they have built is dire and at least 2 months late. Clearly the mupppets at Equiniti have not tested the Platform properly; you need a magnifying glass to read anything you print out!! About the only thing Equiniti are doing right is to keep apologising for the… Read Full Review

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Thmorris's Comment

Written on: 08/02/2015

Generally, I like to give constructive feed back rather than kick a company when its down, but I have to say that the criticism in the above is fair. Post transfer, the major issue seems to be the speed of the site, which is extremely slow. In addition to this it is not possible to read messages with attached pdf documents. I haven't tried to execute a deal yet but given the time it takes to get from one page to the next I think it would take a good couple of hours. I'm going to stick with it for a few weeks to see if they can improve things. I can't understand why they didn't just but the website with the customer base

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★☆☆☆☆

“Selftrade migration to Equitini”

Written on: 03/02/2015 by Owensne64 (1 review written)

The transfer of Selftrade business to Equitini is an ongoing nightmare: 2 months late, ferocious access problems, & bank transfers in/out of clients' own bank a/c blocked. How bad can this get? Equitini give no assurances on fees beyond a year's grace: they have ISA fees (.5% pa to a max of £75+VAT I think). C Grist… Read Full Review

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★☆☆☆☆

“Losses thru selftrade”

Written on: 27/12/2014 by ChristopherHurley197 (1 review written)

Having made several investments using their consensus advice I have lost over 90 percent on every single investment , avoid this company as you are forced to deal every 3 months or be charged an inactivity fee… Read Full Review

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★☆☆☆☆

“Do not touch Selftrade with a barge pole!! ”

Written on: 11/11/2014 by kuBragg257 (1 review written)

Having read recent comments and reviews, I cannot but agree with all of the comments made. I am the Hon Sec of a small investment club and earlier on in 2014 went through the very onerous process of providing ID and bank information for each member as part of their records review. Recently again, I received notice that information was required as part of their records review and, if not provided, access to our account would be removed. I made contact to find out what information was required… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 02/11/2014 by Draven375 (1 review written)

Customer service is non existing. They treat you horribly. Lock your account with no reason and without any warning. They do not even react to your emails. They seem to forget that they are dealing with your money and that you are the customer. Never ever do business with this terrible company! Even one star is too much!… Read Full Review

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★☆☆☆☆

“Not recommended”

Written on: 14/10/2014 by AnnaRobb250 (1 review written)

My daughter was buying a house and had cash sitting in her dealing account for part of a deposit. Selftrade refused to transfer the funds and it almost caused the deal to collapse. My solicitor had to send them the legal paperwork and threaten to sue before they would release the funds. They are still chasing her for some details. Needless to say, all stuff has been transferred out of Selftrade… Read Full Review

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★☆☆☆☆

“no transparency on execution, misleading advertising ”

Written on: 06/10/2014 by TristonCastillo361 (1 review written)

Amongst a number of things who are terrible at Selftrade are: - most of the funds advertised on the font page are not available for sale. The number of funds available is actually very limited. - lack of transparency on the execution - some of my orders have taken more than a week to be executed - ditto, lack of transparency on the pricing at the time of the execution - poor research, not on par with the research available from the German sister site - poor quality of the research available on… Read Full Review

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