ADT Security System Reviews - www.adt.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Disgusting avoid ADT. Was burgled with ADT alarm. ...”

Written on: 23/12/2014 by Fawa (1 review written)

Disgusting avoid ADT. Was burgled with ADT alarm. My computer and iPad was stolen. While having this alarm system engineer ADT. Decided to send me and invoice for £155.00 for resetting my alarm during the burglery which I had to wait for them in middle of the night. PLEASE AVOID. As am taking this matter further!!!!!… Read Full Review

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★☆☆☆☆

“Same for Businesses”

Written on: 17/12/2014 by fyBallard241 (1 review written)

We are located in central London and have been with ADT for 8 years. We had a card entry system failure on Monday and could not get into the office. Guess what - it's Wednesday and the engineer has still not turned up (despite numerous calls) to fix it... What is the point of accepting yearly maintenance charges when at the first problem, they are nowhere to be seen !!! Oh! what was their excuse??? THE WEATHER !!! I didn't know they were British Rail in disguise. … Read Full Review

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★☆☆☆☆

“ADT Absolutely Disgusting Traders - Just avoid”

Written on: 07/12/2014 by 279Kane (1 review written)

Pushy sales people, who do not tell you the full details Our alarm system has gone off about 5 times this year, and not once should it have done. We have had engineers come out and no change, so poor product, which I am paying £22 per month for. Probably the worst thing though is the customers service. I recently tried to cancel after just under 18 months, now any normal company would let you pay the remainder of your contract, I got an abusive customer service member telling me that it… Read Full Review

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★☆☆☆☆

“rubish customer service”

Written on: 06/12/2014 by bourouda (1 review written)

I signed a contract with ADT when the engineer come after chasing him up for two months,He said the system need to be replaced but they kept sending bills after bills ,after 3 months they canceled my contract but still having to deal with the dept collector. Stay away from this rubbish company… Read Full Review

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★☆☆☆☆

“ADT company just rubbing people”

Written on: 30/11/2014 by 298Bateman (1 review written)

I got the ADT contract on 11 Nov 2014 that one of ADT agent visit my home explained about the ADT services and as well as contract. His name is Taugeer Ahmad. He said there is an exclusive offer in your area from ADT based on the risk assessment done by police that is why ADT give offers of free charge of set up the equipment for people who are living in this area. Therefore, we have been encouraged to take the contract. I paid £49.00 as monthly fees to take us up to Jan 2015 and afterward I… Read Full Review

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★☆☆☆☆

“Appalling service, faulty alarm”

Written on: 22/11/2014

My ADT alarm has been broken for a week. I'm told that engineers can't fix it this weekend. I've spent all morning on the phone. Over last couple of years we've had numerous faults on the alarm. For first six months when alarm was set off accidentally there was no phone call from ADT - that was another fault. Whenever there's a fault the keyholders get messages with a garbled computer voice that is hard to understand. Now we're told the alarm is filling up its logs with faults and… Read Full Review

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★★☆☆☆

“Money Grabbing”

Written on: 15/11/2014

A large company which doubtless has many business customers who can pass on the costs. For residential customers the attitude seems to be one of expecting you to be grateful that ADT has accepted you as a customer and that you should be willing to pay for almost anything. It is difficult to contact any one department, almost impossible via email, and probable that you will spend considerable time and money before speaking to someone who even then probably won't be able to answer your… Read Full Review

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★☆☆☆☆

“cancelling. worst company ever”

Written on: 12/11/2014 by AugustBall285 (1 review written)

i have had an adt system for 7 years and it has been hell dealing with them, they are the most arrogant unaccountable company I have ever had the misfortune of using. i have countless problems with my system. it is absolutely impossible to get a service call out. they do not call back and are hardly ever available for service. this is seriously a terrible company and you should not use it… Read Full Review

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★★★★☆

“A few faults but quickly rectified”

Written on: 09/11/2014 by Daniel87 (1 review written)

We have had an ADT alarm for around 2 years now. The alarm system works well and we have always been alerted promptly in the event of an alarm trigger (no real burglaries, either our fault of the fault of the system). This is where there is a slight problem, we have had a number of faults over the 2 years, way more than I would have expected. The reason I have still given 4 stars is because of the customer service we have received. Our local engineer is fantastic, very knowledgable and a… Read Full Review

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★☆☆☆☆

“Like others..lucky escape”

Written on: 06/11/2014 by Edithk44 (1 review written)

If you are reading this and other reviews before purchase take heed as I did and find another security company with better reviews. As a well known company I contacted them and quickly had a sales rep come over and quote me on different solutions. Everything was spot on so far however on searching for reviews of the company I was taken aback by the number of negative reviews. With this in mind I searched for a company with better reviews and subsequently on my next contact with said ADT sales… Read Full Review

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★☆☆☆☆

“Greedy and Unaccountable”

Written on: 29/10/2014 by 155Gallegos (1 review written)

I agree with the numerous other reviews which say they will get as much money out of you for doing as little as possible, I had a camera system installed. NO mention at the time it was a three year minimum contract so completely mis-sold. Moved house and cancelled my contract for alarm system and cameras by phone - all fine supposedly, except they didn't actually cancel the camera contract. Come three months later and I get a bill for £280 and a threat of legal action following a number of… Read Full Review

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★☆☆☆☆

“ADT are rubbish”

Written on: 27/10/2014 by Sandersis342 (1 review written)

Any reason that this company has to sting you for extra cash they will. The latest one is my phone line has stopped working so the alarm goes off every hour. They want to charge me to come out an set the alarm to "bell only". Of course the underpaid call center worker doesn't care that I'm now looking for a new provider. Let them rot. What a rubbish system… Read Full Review

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★☆☆☆☆

“ADT are terrible”

Written on: 25/10/2014 by Franciscos205 (1 review written)

Hopeless customer service. Over charged and impossible to get a refund. I'd never recommend these people to anyone. ADT are shocking… Read Full Review

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★★★★☆

“Free Upgrade, good service ”

Written on: 30/09/2014 by Villasteph (1 review written)

I called ADT around February as we moved house and I wanted something for piece of mind. Went for the basic 2 sensor model plus door sensor. I also wanted an extra sensor for my landing upstairs. The sales man said it would not be necessary, but I incusted. Installation all went fine and worked well until August. Called ADT they quickly sent a engeeer to have a look at it (faulty landing sensor). New parts had to be ordered in- engeneer came again. However he could not get it to work and… Read Full Review

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★★☆☆☆

“Good product, but dreadful after sales service”

Written on: 26/09/2014 by GabrielStevenson413 (1 review written)

We moved into an beautiful office space where the previous tenant had an ADT alarm installed. Re-activating the account was easy, however when we needed the system reset it took over 4 days for them to reply to numerous phone messages. We tried calling a number of ADT people, the main customer number, the people involved in setting up the alarm contract. Where security is the main product and service on offer this simply represents dreadful service. The product itself is fine and functioned… Read Full Review

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★☆☆☆☆

“would not touch them steer well clear want my alarm...”

Written on: 24/09/2014 by JeromeAllen36 (1 review written)

would not touch them steer well clear want my alarm taking out but want to charge me the police have been as the alarm went off they where not pleased will not disconnect from phone line but will let police and other people be put out its all about money come on adt help the customer with aftersales… Read Full Review

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★★☆☆☆

“Overpriced and Arrogant!”

Written on: 22/09/2014 by WhiteEagle24 (2 reviews written)

ADT is a radio monitored system so if you live in an area with poor reception, think about that! I recently had a new front door installed and so had to ask ADT to refit the magnetic door contacts which had been taken off. I received a bill for 32 minutes work (4 screws involved) and the bill was £155!… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 22/09/2014 by Andy1701 (1 review written)

Had an ADT sales man knock at my door very interested, so went ahead with the paper work booked the day for them to put the alarm in, starting looking at review got abit worry so call ADT 1st lady I talked to could not answer the simplest question about ADT so put me to someone else 2nd member of staff same, could not answer, 3rd member of staff. Guess what. Same. So I cancelled so nowI got put through to someone else. 4th member of staff now told the staff I would like to cancel, she told me… Read Full Review

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★☆☆☆☆

“Take your money and run”

Written on: 15/09/2014 by Jadonq1959 (1 review written)

Having paid for the set-up of the service, paid for the monthly bills for over 8 months, my system STILL isn't working. having been promised a full refund - nothing. have installed both a GSM unit and a phone line at extra expense - its still not working. They have sent a number of engineers around all contrradicting each others advice. The only thing they were good at was signing me up and pormising me exemplary service. BUY A DOG - ITS CHEAPER AND MORE RELIABLE… Read Full Review

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★☆☆☆☆

“absolute waste of time and money”

Written on: 15/09/2014 by Marleyz316 (1 review written)

They made an appointment to fux a problem on my alarm that I wasn't aware of. They made me stay up till gone 3am because they were on there way! Eventually I told them to forget it. Also at beginning of contract I wasn't made aware of the fact that if I moved, I couldn't take system and contract with me, so it cost me hundreds of pounds when I moved house. Be warned… Read Full Review

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