ADT Security System Reviews - www.adt.co.uk

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Latest Reviews

★☆☆☆☆

“Please - Aviod at all costs!!”

Written on: 23/07/2015 by R_Steel (1 review written)

ADT will not cover our new property as there is an existing system already in place. On discussing with their cancellations team and our contract is canceled - we are not informed of the cancellation fee and are passed around their call centers in order to obtain (after they have canceled the contract) We email our complaint to their UK MD and our file is reviewed, we are told the cancellation is c£500, that we find this unreasonable as they cannot continue our service, We are told the fee… Read Full Review

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★☆☆☆☆

“STILL NOT INTERESTED IN EMPLOYEES OPINIONS”

Written on: 19/07/2015 by RylandGriffith408 (1 review written)

ADT Management - rather than put a load of effort into removing negative reviews from your own employees, why not read the comments and take action to address the concerns? As usual, no interest in the staff… Read Full Review

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★☆☆☆☆

“omg how bad is ADT!”

Written on: 27/05/2015 by unhappyupset11 (1 review written)

I am a new client for ADT. The only reason I am going with ADT is because it is included in my HOA monthly fee. I have been trying for two weeks to get my service connected. The people are so very rude and have no skills. Three times I have requested a manager to contact me as so far no call. Finally I get someone to help and they tell me that no one can come out to activate the system until June 10th. As of this second I do not have a confirmed date… Read Full Review

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★☆☆☆☆

“Terrible support”

Written on: 26/05/2015 by 283Terry (1 review written)

I'll keep this short because i'm currently too angry to write the long version! We've had an ADT monitored system for 7 years. In that time, we have had 11 call outs for technical issues, i.e the system said there was a fault with the system. Those call outs are not straight forward. On numerous occasions they didn't turn up and we had to re-book. As self employed people, it costs us to stay at home. There contact centre don't seem to care and just blame their dispatch department and the… Read Full Review

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★☆☆☆☆

“Avoid this company ”

Written on: 18/05/2015

I have been a customer of ADT since 2007, I recently had a problem with my alarm system and call for an engineer who advised me that it was my battery and proceeded to replace. To my suprise he left me with a bill for £30 and said it should have been replaced when I had my annual service and laughed. I have never ever been charged for a battery when I called customer service they proceeded to tell me that it's tough deal with it and pay the £30 which is what it costs. Today to my surprise… Read Full Review

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★☆☆☆☆

“burn your money, it better value”

Written on: 12/05/2015 by joanneray (2 reviews written)

i unfortunately fell for the patter, two years later i have now cancelled my direct debit and they can go whistle. from day one. the piece of insulation tape they call pet sensitive over a sensor and charge u extra for to the no shows from engineers to the lack of help from customer service. they promise you phone calls to key holders when alarm goes off,,,,,,,, i had one call to the last number given nothing else and the alarm as gone off a few times. the engineers never come when the… Read Full Review

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★☆☆☆☆

“Incompetent beyond belief”

Written on: 24/04/2015 by cptman (41 reviews written)

AVOID AVOID AVOID I bought one of their systems, after a year it failed and was advised by the repair man that it would never have worked properly in my remote location owing to the fact that it relied on decent reception from mobile phone masts. I turns out that he only lives a couple of roads from me and he wouldn't have the system for that reason. Trying to sort it out has cost me hours in wasted time waiting on their customer service lines and I have lost count of the amount of times they… Read Full Review

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★☆☆☆☆

“Absolute sharks - avoid contacts that keep you for life!”

Written on: 20/04/2015 by Sneedle (1 review written)

I would avoid ADT like the plague. Had nightmare which went on for four weeks of telephone calls when I tried to transfer my contract as I had moved house. I was passed from pillar to post and dealt with rude staff who clearly didn't have a clue what they were doing. When I queried transferring the alarm to my new home, I was met with a £400 cancellation fee. I was never sold or told about this when I took the contract (funny that). To avoid paying it, I needed a new contract. A… Read Full Review

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★☆☆☆☆

“Avoid ADT - customer loyalty counts for nothing with them.”

Written on: 17/04/2015 by Valentino11 (1 review written)

Thinking about taking out an ADT system, then don’t. AVOID. I had an ADT system (they bought out my original company) for 25 years, in my family home, in my flat, in my home. When I moved to my home 2 years ago I was convinced by their salesman (soft sell), I thought I was buying one system, but actually he was completing paperwork for a much superior more expensive system. He got me to sign the papers but did not leave me a copy of the contract. I had great problems getting the system I… Read Full Review

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★☆☆☆☆

“Rubish at keeping time!!!”

Written on: 30/03/2015 by celestne1234 (1 review written)

They made me wait whole day, they never call to explant why. They are absolute time wasters..........I am so fed up with them. Please don't enter into contract with them they are good at mess up your day… Read Full Review

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★☆☆☆☆

“A.D.T TOOK £99 OF ME AND DID NOT INSULTED.”

Written on: 27/03/2015 by Edward78 (1 review written)

1.sent emails had no response even though they have my email address plus not 1 but 3 contact numbers plus a fax number 2. very quick in taking my money no refund as of yet 3. alarm system not arrived 4. no engineer arrived as stated 3 days ago 5.customer services where is it ??? 6. neighbour had it insulted found out they been broken into 5 times since would adt like to refund me or would they like trading standards to call them they maybe able to reach yhem where i have failed… Read Full Review

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★☆☆☆☆

“ADT Always there... and where is There ????”

Written on: 24/03/2015 by neiltce (2 reviews written)

We have just had a monitored ADT alarm installed... What a nightmare, the engineer left a hell of a mess. then the alarm would not disarm.. i actually had to take it off the wall to silence it. ADT never rang. so i rang them and asked if there was a fault with my alarm. they said we have a detection, and all the sensors in the house have detected movement, also shows the tamper has gone off. but we figured it was you so didn't phone. So burglars don't tamper with the alarm to silence it then… Read Full Review

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★★★★★

“Best deterrent..2 burglaries ”

Written on: 14/03/2015 by mpPerkins458 (1 review written)

I've had Mickey Mouse alarms in the past. I was burgled twice in 3 months whilst I was at work. I can't afford to move home so I made a call a young man completed the survey and gave a few options. I have been with ADT for 3 years and have had a positive experience.. My parents now have ADT also… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICES EVER,!”

Written on: 12/03/2015 by Chalkiepoppy (1 review written)

Like so many reviews on here, I too wish I had investigated them before I purchased their alarm and CCTV system. This is the very first review I have ever written, but have do so to try and warn others NOT to deal with such an awful company. I had an intruder, which was captured by my very expensive CCTV system. The police wanted a copy of the footage. When I tried to do this, the whole system froze. I call for an engineer who came out, fixed the system, then offered to burn the disc for me… Read Full Review

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★☆☆☆☆

“abysmal service”

Written on: 07/03/2015

Because of a power cut whilst we were away, ADT were instructed to cancel any direct to police intruder alarm calls whilst the electrician was on site restoring the power. They agreed to the request then totally ignored it. Police logged two false alarms which now causes insurance problems. Because of their incompetence, we cancelled our contract but they have continued to take payments. I have now given them 14 days to refund before I start Court proceedings. Avoid these people at all… Read Full Review

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★★★★★

“ADT saved my life”

Written on: 03/03/2015 by Harris-Alt129 (1 review written)

Im not sure why so many people moaning about ADT. I have found them to be efficent company. Since I had their alarm I have not been broken into. Like all engineering company you going to get teething problems but I have found them to be very helpful and fixing any minor issues. They wouldnt have millions of customers worldwide if they were useless. Many reviews on here I believe are false and written by competitors. They wouldnt be number 1 security company in the world if they werent good at… Read Full Review

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★☆☆☆☆

“Avoid this company!”

Written on: 28/02/2015 by Simoney160 (1 review written)

Some pushy door step sales person convinced my wife that we needed a burglar alarm even though to speak to him she had to lock the dog in the other room where he was barking wildly (she should have just let him savage the sales rep). I had no choice but to pay £22 a month for a service I didn't need. I received constant letters saying the test signal showed no connection so the alarm probably never worked properly anyway. I cancelled last October when the 18 month minimum contract period was… Read Full Review

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★☆☆☆☆

“No refund”

Written on: 05/02/2015 by ReeseFarrell (1 review written)

We should have looked at your website and we would not have purchased our system through this company. To date we have had no problem with the alarm only the customer service. We were overcharged by £25 and have contacted them on a weekly basis to get this refund processed but nothing has happened. Will give them one more nudge and then go via our credit card company as we paid by a well known card. Beware not a well run company… Read Full Review

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Glenc's Comment

Written on: 25/02/2015

You need to be super careful with their costs. Particularly some of the hidden costs like the cost of phoning their phone number to 'ping' a response to check that your alarm is live. One one single day this system called 210 times to their 0844 number costing me £38 just for that one day. Ouch!!

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★☆☆☆☆

“Utterly Dreadful”

Written on: 28/01/2015 by glenc (309 reviews written)

My experience with ADT over the last 8 years has been nothing short of dreadful - I dont even know where to begin. Firstly, when they installed it and maintained it different engineers said different things were broken / not working so attempted to fix them. We had loads of engineers in during the early days, each saying the last had done something wrong - a complete shambles. Since then we've had numerous conversations and have finally, after 8 years, concluded that their pet friendly… Read Full Review

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Shahkieran's Response to glenc's Review

Written on: 24/07/2015

So bad you renewed your contact for EIGHT YEARS!!

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★☆☆☆☆

“Cctv not working since installed”

Written on: 22/01/2015 by gbBrowne106 (1 review written)

Had this cctv install ed last year cost over a £1000 paying £22 per mo then something went for a walk out by garage tried to play back could not do so adt came out to show us how to do then he said not been recording since put in a year a year ago so think I be coned… Read Full Review

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