ADT Security System Reviews - www.adt.co.uk

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★★☆☆☆
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Latest Reviews

★★★☆☆

“Beginning to worry about professionalism”

Written on: 24/08/2014

We inherited an ADT system when we bought our house. We decided it made sense to take over the contract as the system was already in place and had been upgraded fairly recently. I called ADT to enquire about possible packages and was promptly put in contact with a salesperson. We opted for the key holder option at £24.99 a month (and this price was continually quoted throughout our conversation) which included free test and set up of exisiting system by an engineer, free yearly service and all… Read Full Review

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★☆☆☆☆

“Call out”

Written on: 21/08/2014 by Burnsai54 (1 review written)

Called ADT to report an alarm which I could not arm. They can not send an engineer for six hours. If I could give them no stars I would … Read Full Review

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★☆☆☆☆

“The last 3 reviews must have been made by ADT staff”

Written on: 20/08/2014

Isn't it strange that after 183 terrible reviews, that the last 3 reviews all praising ADT have been made by reviewers who have only ever posted 1 review. Sounds like staff to me!!!!!!!… Read Full Review

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★★★★★

“Annual service visit”

Written on: 15/08/2014 by Wren213 (1 review written)

The engineer was very professional, polite and wasted no time checking my system. I have always found ADT to be good to deal with. … Read Full Review

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★★★★☆

“alarm service”

Written on: 14/08/2014 by TessHolder214 (1 review written)

courtesy call received to enquire if earlier visit convenient.Which it was very pleasant engineer dealt with service asked relevant questions re usage etc. Very happy with visit… Read Full Review

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★★★★★

“Excellent maintainable”

Written on: 13/08/2014 by Christie480 (1 review written)

We are. Very pleased with the advisor for his prompt response and excellent manner . He is very obliging and professional… Read Full Review

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★☆☆☆☆

“Terrible phone service”

Written on: 12/08/2014 by KaelCoffey492 (1 review written)

Waited on phone for over an hour to speak to someone on tech support and billing. Endless phone advertisements. Never answer… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 11/08/2014 by Leahd143 (1 review written)

I had switched to different phone provider as a result my phone line moved position . Didn't realised that my phone is not connected to alarm. After few months when I couldn't reset my alarm I was told that they haven't been receiving any signal from here for which they didn't inform me while I have been paying monthly maintainence charges. Then they sent the engineer who just came in & reported back that your phone line has been moved which they knew already. So they sent me £ 176 bill for… Read Full Review

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★★☆☆☆

“IM NOT SURE I WENT WITH THE CORECT COMPANY ”

Written on: 02/08/2014 by Kathyx206 (1 review written)

Very charming people selling and the engineers who installed the system were very helpful . As soon as I had a problem it has become a very disappointing company. I am unable to re set the alarm and was told an engineer would have to come out to fix it and that they will call back with in the hour to tell me when. This didn't happen and the call centre keeps calling every hours to say I have a problem as this is automated I can't tell them to stop . When the engineer did call he was unhelpful… Read Full Review

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★☆☆☆☆

“Avoid them if you can. Greedy, expensive and useless. ”

Written on: 24/07/2014 by JaylanGillespie (1 review written)

We inherited an ADT alarm system for the retail business we bought. With the the infrastructure already in place (Sensors, wiring, alarm system etc) we felt little option but to stick with them. After arranging for the details to be transferred to our name we were shocked when the rep billed us roughly £400 for the process. Even though all that was required was a few details to be changed in their database, ADT deliberately make you go through the full process so as to rake in a fortune in… Read Full Review

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★☆☆☆☆

“ADT useless alarm”

Written on: 14/07/2014 by EvangelineMorse494 (1 review written)

I was burgled twice despite setting my ADT alarm. Contacted Adt and discovered my alarm had been tampered with during first break in and that the front door sensor had not worked for 5 months and to top it all off I was charged £15 phone charges for last month and tried to prevent this with no solution . After about 15 calls to ADT I was given a new phone number for Adt to update my alarm. When I complained about the alarm as above I received a very arrogant letter telling me how Adt works… Read Full Review

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★☆☆☆☆

“£324/hr call out charge for faults”

Written on: 04/07/2014 by AylinFischer252 (1 review written)

Just paid £324/hr for a line fault on our alarm. Outraged & disgusted. ADT advertise their alarms at £99, but don't advertise their call out charges. I'd recommend avoiding them at all costs and using someone else. They are not interested in you once you've had the alarm installed. Nice smiles when selling their equipment to you, then it all changes when they have you on a contract. Avoid at all costs, ADT are possibly the worst company I've ever dealt with… Read Full Review

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★☆☆☆☆

“They charge you for repairing THEIR equipment”

Written on: 29/06/2014 by JovanniCarey72 (1 review written)

I'm told they will not come out and repair their system unless you are charged. DISGRACEFUL service!!… Read Full Review

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★☆☆☆☆

“not reliable at all ”

Written on: 17/06/2014 by Aiden298 (1 review written)

since my alarm insulted, it alarms every time I left home without any reason. I need to go back and turn it off each day, even the engineer who visited it cant fix it. Customer support number ( 800.588.2159) on website doesn't work. There are lots of bad reviews even in their Facebook page and they dont pay any attention. I wrote my opinion and they don't even publish it, this is the real service they gave to their customers… Read Full Review

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★☆☆☆☆

“Ignore cancellation instructions.”

Written on: 15/06/2014 by qtDobson485 (1 review written)

I am 95. Its a long story but was an emergency admittance to hospital but now too frail and so I'm in a Home. Sad yes. But what's worse I cancelled contract over phone. And I wrote but they ignore instructions and demanded oayment in 7 days ! I have had same alarm over 30 years. ADT took over contract at least 25 years ago. Always paid on time and this is how they treat you. Disgraceful… Read Full Review

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★☆☆☆☆

“poor system”

Written on: 08/06/2014 by thetodd (1 review written)

Once you get your phone bill, wow, the once a day premium rate number turns out to be 5 or 6 calls, When you go out of contract you will find out your system is so old there are no spares, call the customer service department that never calls back, got a salesman to come out and they also coulnt be bothered to call bak… Read Full Review

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★☆☆☆☆

“Beware exhorbitant charges”

Written on: 06/06/2014 by 237Blackburn (1 review written)

Had a new door fitted and the sensor had to be removed and fitted on the new door frame. Engineer came and it took him a couple of minutes to remove the sensor. Returned the following day and he took him five or so minutes to fit the sensor and text it. Received £110 charge for the first visit and £130 charge for the second. A total of £240 for less than 10 minutes work. Apparently, £100 is their minimum call out charge. Ridiculous! That is a third of the cost of the new front door!… Read Full Review

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★★★★☆

“Misleading Sales Person but ok system upto now”

Written on: 03/06/2014 by 138Connolly (1 review written)

I had a knock on the door one late afternoon to a sales person from ADT, he was offering a reduced rate installation for their alarm system with a monitoring service for only £5 per month for 2 years. He went on about crime rates in the area and how there has been many break ins (not that ive heard of any). Basically scare tactics into buying this alarm system, once he entered my home to discuss this further he was going through the paperwork and asked me to sign quickly, when reading the… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 30/05/2014 by Susru (1 review written)

I had an ADT system installed in 2007 and it was working fine. I decided after a few years to explore the possibility of upgrading the system to one where contacts will be called if my alarm went off and I was not around. The ADT advisor came round late 2012 and after several months delay (because my application forms were redirected by the company to the wrong person!) I eventually had an engineer visit to set the system up. It was only then I was told that it couldn't be set up because there… Read Full Review

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★★★★★

“Service Visit”

Written on: 30/05/2014 by ylHanna400 (1 review written)

Excellent service. The engineer arrived on time and carried out the annual service efficiently… Read Full Review

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