ADT Security System Reviews - www.adt.co.uk

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Latest Reviews

★★★☆☆

“Problem”

Written on: 28/04/2017 by 154Lyons (1 review written)

Had to have an engineer to replace door sensor after having a new door fitted. Was charged £120 and after his visit my system wouldn't set properly as he had altered some settings. After numourous call to technical they finally sent out a brilliant engineer who spent 2 hours at my home and finally got the system working, he did not leave until we had gone through every aspect of setting and unsettling by app and fob. Still peeved that they will not refund at least some of the charge for the… Read Full Review

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★☆☆☆☆

“Horrendous ”

Written on: 03/04/2017 by RebeccaCrawford300 (1 review written)

Most horrendous service I have ever received from a what's meant to be a professional company wouldn't go near the company with a barge pole, one fitter was actually shouting at me in my own home! No care for the customer all they want is money, the alarm never actually worked properly from day one, now all removed and even months since we have had it removed we're still waiting for our money back every time I call I get told another tale of why it hadn't gone back in our account! Steer clear… Read Full Review

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★☆☆☆☆

“Disgusting bill for 8 minutes of engineer time and callout”

Written on: 03/04/2017 by Aleenas38 (1 review written)

Had booked to have my front door changed and contacted ADT in advance as didn't want builders to tamper with alarm. ADT advised me of labour cost £100 plus VAT for 1st hour... what choice did I have? To avoid the cost twice I was advised to remove the front door without touching or moving the actual sensor... therefore this was kept intact so only needed to call out engineer once to take off old door and put on new. A week later I have a £273.07 bill... for wait for it... all of 8 minutes on… Read Full Review

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★☆☆☆☆

“Crazy high prices and bad service”

Written on: 31/03/2017 by bmChurch31 (1 review written)

This company have written themselves a licence to print. As a small business we have finally been bullied into paying over £1000 for 6 bottles of Smokecloak fluid that I found elsewhere on the net for around £35-£50 per bottle. Constant false alarms result in massive callout charges. If you must use them, have a contract to cover it all or you will end up crying every time there is a false alarm. Now moved to small local firm = no false alarms, no outrageous charges, everything covered for… Read Full Review

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★☆☆☆☆

“Disgusting Company - AVOID AT ALL COSTS”

Written on: 18/03/2017 by Mikeomatic (1 review written)

This company is a total waste of space. Whilst technically the alarms are good, don't expect any help or support when needed. Despite having an expensive monthly contract in place, they will attempt to charge you for callouts, citing any excuse possible to charge. It gets worse; you pay for 2 services a year which they used to visit and check everything by hand. Now you simply get a letter saying it was done remotely and they have been 'green' in not sending out an engineer. How do you know they… Read Full Review

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★☆☆☆☆

“Adt Manchester”

Written on: 18/03/2017 by MaiaWilliams480 (1 review written)

Too many hidden charges. The engineers are always pleasant but if you have a problem and need to contact the service department I wouldn't bother the managers are clueless… Read Full Review

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★☆☆☆☆

“APPALLING CUSTOMER SERVICE”

Written on: 17/03/2017

Forced into using them as old alarm company was taken over by them. Service was due in November whilst on holiday. phoned in December when we came home to be told I couldn't have an appointment until end of January but someone would phone me back in 24 hours! 2 weeks later I phoned again to say noone had phoned, appointment now offered for middle of Feb, but will phone me back. I phoned back middle of january, told appt now offered for end of march! Someone phoned me back and offered me an… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 04/03/2017 by Leebopaul4 (2 reviews written)

Appalling after sales and fault reporting. 10-20 calls a day to me and my contacts due to faults. I had to panic and drive home. Also, my emergency contacts do t want to be on the list due to harassment. Can't send anyone to fix faults outside of standard times so can't have this option and only one is to terminate and they billed me 2 years in full!! Not even a penny discount for months of no alarm. I'd rather be burglars than use these robbers. Avoid at ALL costs!!!! Never wrote a bad… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 04/03/2017 by Leebopaul4 (2 reviews written)

Appalling after sales and fault reporting. 10-20 calls a day to me and my contacts due to faults. I had to panic and drive home. Also, my emergency contacts do t want to be on the list due to harassment. Can't send anyone to fix faults outside of standard times so can't have this option and only one is to terminate and they billed me 2 years in full!! Not even a penny discount for months of no alarm. I'd rather be burglars than use these robbers. Avoid at ALL costs!!!! Never wrote a bad… Read Full Review

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★☆☆☆☆

“invoiced for service which wasn't done”

Written on: 19/01/2017 by Corcoran311 (1 review written)

I have been cut off again today during my 5th phone calls in 4 weeks to book a service which I was invoiced for 7 weeks ago. The insisted It had been done remotely and I was due the payment after a long conversation ADT arguing that the work was done remotely I asked how this was possible when there is no phone line or wifi.... Needless to say I was cut off. I used to receive good service but it has steadily gone down hill over the past 4 years, I used to get a letter to book an annual service… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 19/01/2017 by Rodgers268 (1 review written)

Our landlord sold the unit we were renting and the alarm system in the unit was with adt. This was already installed when we took over renting the unit. Told adt about the landlord selling the unit and that it was no fault of our own and was told there was a £1,000.00 cancellation charge. I have disputed this and a local rep was sent out to sort this out. Was offered to drop cancellation charge if we took out a new contract and new alarm system. Declined as new factory unit has an adequate… Read Full Review

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★☆☆☆☆

“Avoid ADT”

Written on: 24/11/2016 by AriellaMcCabe272 (1 review written)

Our ADT alarm was installed in early 2014, since installation it has constantly set off false alarms, numerous engineer visits later ADT acknowledge the alarm was installed incorrectly. We have been with them for 2.5 years with an alarm that never worked, and that their engineers couldn't isolate why it wasn't working. On top of this the customer service process is designed to limit interactions with customers. Avoid ADT and save money, time and frustration… Read Full Review

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★☆☆☆☆

“moving monitoring to ADT as a New customer ”

Written on: 17/11/2016 by ShamarHumphries (1 review written)

I tried to change our monitoring company to ADT the cost and services looked excellent they even gave me a 6 month half price discount for swapping to them. However the swap never actually happened as they needed to do a site survey before activation. I rang the customer services everyday for 3 weeks to book this in,only to be told the installation team were not answering the calls but they would email them and ask them to call me- they never did after 3 weeks I got fed up of waiting and I went… Read Full Review

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★★★★★

“Fantastic System very professional engineer”

Written on: 22/09/2016 by Alsheral (2 reviews written)

So pleased with my new CCTV system so clear makes you feel secure in your home.Cannot praise the engineer highly enough the way he ran the cable around the house you would never know it was there just a great job. This CCTV system is noe in partnership with my ADT home alarm system.Have no hesitation in recommending ADT… Read Full Review

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★★★★★

“alarm system”

Written on: 16/09/2016 by Princess431 (1 review written)

just had our alarm system upgraded. The ADT engineer was very thorough, explained everything we needed to know, safe once more thanks, Brilliant… Read Full Review

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★☆☆☆☆

“I had been with ADT for several years without issue....”

Written on: 06/07/2016 by Garretta490 (1 review written)

I had been with ADT for several years without issue. One day I decided to buy a new front door. When the fitters arrived they obviously had to detach the ADT sensor. I called ADT and informed them that I was removing the sensor and would need it to be be fitted to the new door. They said they would send someone round (no mention of cost). I was very pleased with the speed at which he arrived and fitted the new sensor. He was at my property for less than 10 minutes. A week later I received a… Read Full Review

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Drhig's Comment

Written on: 10/10/2016

I had the same experience but argued that, as I had already called the engineer under the maintenace contract to repair (yet) another problem, I should only pay for the sensor and the 3 minutes of labour it took to fit it. ADT charged over £60 for the simple sensor, which you could buy online for a few pounds. Apart from their pleasant long-suffering engineers, I have nothing good to say about this company. I'm terminating my contract after 8 years of perseverance.

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Betsyfletcher's Comment

Written on: 22/11/2016

Oh so very very true. Just had a similar experience with smoke alarm being unscrewed from ceiling. Circa £150 to 'reactivate' it. Scandalous

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★★★★☆

“Good Service and System Does What It Says”

Written on: 23/05/2016 by Wehrmeyer (1 review written)

I've been with ADT 18 months and I am satisfied with the alarm system. I have been alerted a couple of times, my dog was probably the cause due to a sensor being too low down - an engineer has since raised it up higher. I was billed for this but on querying the amount, the accounts team waved the fee, because it was necessary work and it was done when the engineer came to fit a battery which had come to the end of its life. I will still have to pay for the replacement of the battery visit, but… Read Full Review

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★☆☆☆☆

“the worst!!! Avoid at all costs”

Written on: 24/03/2016

ADT are the absolute worst. We have a key fob alarm system which regularly break so we have to replace. They always need to send an engineer to fix and every time I have waited for days for an engineer. They can't give you a time so you just sit in your house waiting, and waiting and waiting. And then when you call them they tell you some one is on their way but they never come. No matter how cheap, it's not worth the headache. Avoid!!!!!'n… Read Full Review

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★☆☆☆☆

“The Worst company I have ever come across”

Written on: 01/03/2016 by ChadBoone (1 review written)

The worst company I have ever come across. I wish I had not listened to them. They tell one lie after the other. Keep send you the wrong invoices and when you call them and they say they will put the invoices in dispute and it never happens. After that they start chasing for the money. Their contract termination fee is £900. Do not ever touch this company… Read Full Review

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★☆☆☆☆

“ADT Manchester”

Written on: 30/01/2016 by Arianna404 (1 review written)

I hate working at this place as do most of my fellow engineers. The place is being driven into the ground by the manager and her weak indecisive ideas. I would never ever be a customer but the only reason we have any is the hard work done by us engineers. We have all been here much longer than Barbies Mum and she'll be gone long before our time is up… Read Full Review

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Browns312Xxx's Comment

Written on: 05/02/2016

I agree. If ADT Manchester was a person, it would be put on suicide watch. Feels like we are going through a self destruct phase. Barbies Mum - HA!

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