Dial-A-Phone - www.dialaphone.co.uk Reviews
Summary
''Dialaphone is 'powered by 4u Group' meaning that we are able to offer our customers convenience and great savings along with excellent customer service, both over the phone and through our website.With Dialaphone comes great choice. We work with all the major networks and phone manufacturers and offer a huge range of the latest contract and pay as you go mobile phones to ensure that you will always find the mobile deal you are looking for.'' As of February 2008 dial-a-phone was acquired by phones 4u. The reviews on this page represent the service experienced since the take over.
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Latest Reviews
★☆☆☆☆
Written on: 24/05/2012
“WILL NEVER USE DIALAPHONE AGAIN”
Visit www.dialaphone.co.ukMy experience with dialaphone has been the worst customer experience I've ever had to endure. There is a serious lack of communication on their part and their phone system is terrible, it's almost impossible to speak to a human. I signed up for a 20.50 panther tariff, just had a letter from Orange saying I'm on a £26 a month tariff. As a student, £6 a month extra is not something I can afford to pay. It also seems as though they LIE or overexaggerate as I was promised a £60 refund of the initial...
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★☆☆☆☆
Written on: 03/05/2012
“1 star is even too many!!!”
Visit www.dialaphone.co.ukI ordered the phone and they sent the wrong one and i returned the item and now im still waiting for the replacement. Several calls to expensive 0844 numbers being told it will be dispatched tomorrow and then it never is, all this time i have been disconnected from my old sim and i dont have a phone to use the micro sim in. I seriously want to cancel but not sure how, ive had enough want my phone or to upgrade elsewhere. Worst customer experience ever....
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★☆☆☆☆
Written on: 29/03/2012
“Just don't buy anything from them!”
Visit www.dialaphone.co.ukWe bought a phone contract from them with a free TV. The phone arrived next day but after the 28 days specified there was still no TV. We emailed dialaphone who didn't bother replying. We couldn't get hold of anyone through their expensive automated system. In desperation we pretended we were new customers and got through within 30 seconds! They denied all knowledge that we had a free tv gift and instead insisted we had signed upto £130 cash back. This is definately not the case. Basically dial...
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★☆☆☆☆
Written on: 06/01/2012
“POOR CUSTOMER SERVICES HAS LOST A CUSTOMER FOR LIFE HERE.”
Visit www.dialaphone.co.ukIMPORTANT NOTE. IF YOU DO RETURN YOUR ITEM TO THEM THEY DEDUCT THE TOP-UP WHICH YOU ARE NOT EVEN ALLOWED TO KEEP - EXPLAINED AT BOTTOM After buying my mobile it didnt arrive on time as it was a birthday present. So had to go to shop and buy it. So started bad. Then when the phone eventually arrived I organised for its imediate return. There Phone system is a nightmare. Why cant they take lessons from places like first direct that we dont want to spend 5 minutes choosing option after option. Anyway...
Read full reviewChrisp4U's response to Guest's Review
Written on: 15/02/2012
Hi There
Dial a Phone are sorry that you have not been satisfied with the level of service that you have received. We would like to hear from you about this experience and to have the opportunity to assist with your issue, so please contact us using our Customer Services by email at CC@DialaPhone.com and quote your reference number 3255226.
We hope to hear from you soon and if you need to contact Dial a Phone for any reason, then feel free to visit us on our dedicated Support website http://www.dialaphone.co.uk/customer-services.aspx?intcid=Homepage_Headers_Cus.Serv, where you can find answers to our Frequently Asked Questions.
Chris Dial a Phone
★☆☆☆☆
Written on: 02/12/2011
“Waste of time!”
Visit www.dialaphone.co.ukPlaced an order to upgrade my orange phone. Received an email everyday for a week saying phone will be delivered tomorrow. Phone never arrived. Called Carphone Warehouse who checked Orange system and Dial a phone hadnt even ordered the upgrade! Every time I rang dial a phone to see what the delay was they robbed mr off with excuses such as Orange are having system problems (they weren't) or Orange had a different postcode for me (they didn't). In the end I ordered phone through Carphone Warehouse...
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★★☆☆☆
Written on: 17/11/2011
“Time-wasters”
Visit www.dialaphone.co.ukI tried ordering a Samsung S2 through their website, at a good price. The first time I had the wrong expiry year for my card. I corrected it and resubmitted twice more. Still rejected. I phoned the bank and found their website had been sending the same wrong date for all three attempts. I get a call from local support the next day to try to sort out the issue (they were polite). I try to provide payment details on the phone, but am told that 'I don't have £1 in my account for Vodafone to confirm...
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★★★★★
Written on: 13/11/2011
“Dial a phone is AMAZING”
Visit www.dialaphone.co.ukDial a phone is AMAZING I ordered a son xperia ply and they said it would arrive in 2 days, I was impressed and didn't expect it to arrive that quick, but it did! Great customer service too, I had some quires about my phone and they answered all my questions within days, as I emailed them....
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★☆☆☆☆
Written on: 26/10/2011
“Still waiting for my phone!!”
Visit www.dialaphone.co.ukOrdered an iphone 4S on 17th October. It said 2 days until delivery. Still waiting on the 26th. Their call centre line is automated, so its near impossible to get through and keeps hanging up on you. They say all questions are answered on their site, yet my order kept saying "ATP Failed" - which there is no info on, on their site. After finally getting through after 9 attempts, the staff member said the phone is out of stock. They dont tell you that before you order it!! My delivery was down for...
Read full reviewJaseywraith's response to james01uk's Review
Written on: 27/10/2011
Exactly the same thing happening here my friend ! I ordered my 16gb white 4s on the 15th october and ime still waiting with the exact same atp failed status and constant delivery changes. Hope i get my phone before the iphone 5 comes out !
sort your act out Dialaphone !
Guest's response to james01uk's Review
Written on: 03/11/2011
Me too.. I ordered the 16gb white 4s on 18th October. I kept getting the daily message saying it would be delivered the next day.. then again the same thing would happen. I called Dialaphone and they said they are getting more stock on 21st November and that's when it will be sent out :( .. It should state this online when you order the phone! How annoying.
★☆☆☆☆
Written on: 13/10/2011
“DO NOT USE DIAL A PHONE”
Visit www.dialaphone.co.ukI ordered the iphone 4 on Friday 7th October and I am still waiting October 13th . This would have been fine if the over enthusiastic sales person did not tell me that I should receive it best case, Saturday 8th or worst case Monday 10th. Unfortunately it still has not arrived and when trying to contact dial a phone there is no option to speak to anyone regarding delayed delivery so I had to go through the sales team to put me through. The long and short is that the sales team give you these unrealistic...
Read full reviewKimhelm2004's response to Guest's Review
Written on: 14/04/2012
Just to update on this review. Dial a phone really messed up on my order. They said that my contract would include picture messaging when it did not so had to pay an additional amount to receive pictures. Do not use dial a phone they are unprofessional want is your money and will tell you anything to get the Sale!
★★★★☆
Written on: 04/10/2011
“good service and price”
Visit www.dialaphone.co.ukI wanted a Galaxy S2 on Orange. I was a bit anxious about ordering it from Dialaphone. They had great prices on the phone and plan but negative reviews on the Internet made me a bit concerned about the service level I could expect. My order was processed quickly and efficiently. They have a comprehensive online customer service web site which helps a great deal for tracking order progress. On both occasions I spoke with them on the phone I was attended quickly and ably (I did press the option for...
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Showing 1 - 10 of 262 Reviews
★★★★★
Written on: 21/09/2011
“IMPRESSIVE”
Visit www.dialaphone.co.ukApproached Dialaphone with some trepidation having read some other reviews. Coming to end of a contract with O2 Nokia 5800(3 months left )....cost through O2 to swap phones and cancel remaining contract approx £140 as opposed to zero through Dialaphone,once I sell the Nokia. Ordered on Thursday ,beat the promised Tuesday delivery by arriving on Saturday, all intact. Have cancelled the accompanying insurance policies and help line add ons with a couple of calls and confirmation letters are issued...
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★★☆☆☆
Written on: 12/09/2011
“Terrible Customer Service”
Visit www.dialaphone.co.ukOrdered on a saturday, turned up on a tuesday. Good phone, good price, free laptop, everything ok. AND THEN - the speaker on the phone broke so you cant hear the call, an O2 technician in the o2 shop confirmed it was a fault. O2 would not repair or swap the phone, as it was bought through dial a phone. DialaPhone do not offer a swap service, they send an envelope, the phone has to be sent off, and in the meantime, you have no phone. Called the insurance company, and they dont offer a replacement...
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★☆☆☆☆
Written on: 07/09/2011
“A joke”
Visit www.dialaphone.co.ukI am an existing dialaphone customer since Nov 2010 and at the time the overall experience was time consuming and generally not that good. I did think that it was a rare occurence and decided to give it another go. My order -placed Aug 23rd- was cancelled 3 days prior to delivery and I only found out because I checked its status online. There is only a message that says "Our records show that your order has been cancelled. Due to data protection, we are unable to provide specific information for...
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★☆☆☆☆
Written on: 19/08/2011
“shoddy customer service at best”
Visit www.dialaphone.co.ukHave dealt with this company in the past. It would appear to be a fantastic service up until the point where customer service is required. Then you are treated to a constant loop of automated services. When you eventually log a repair, you are advised they will send out an envelope which you have to take the time to take to a post office to return registered mail. Then, if you're lucky, after three weeks without your handset (and with dialaphone unable to offer a replacement) you will recieve a...
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★★★★★
Written on: 15/08/2011
“Faultless service”
Visit www.dialaphone.co.ukOrdered Galaxy Fit Orange PAYG from Dialaphone online on last Thursday and it arrived the following Tuesday as per email. Helpful note from Dialaphone explained credit installed, phone registered and ready for use, except no sign of prepaid credit to make calls/text. Thought better check website before emailing or phoning company. Sure enough, Support had an excellent FAQ section which commented it can take couple of days to register credit. Being my first modern (emergency) mobile phone experience,...
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★★★★☆
Written on: 29/07/2011
“Customer Satisfaction?”
Visit www.dialaphone.co.ukGot a sumsung from Dialaphone just over a year ago. Phone arrived on time and connection to a new number was ready. Ported my old O2 mobile number and just let dialaphone know on their website. Since then I have had 3 x £60 redemptions with another due this month. They e-mail me when they have received my 'redemption' phone bill and they e-mail when they send me the £60 cheque. Would I use Dialaphone again? You betcha. Average phone bill £23 a month. With £60 redemption every three months I...
Read full reviewGuest's response to Guest's Review
Written on: 04/08/2011
That's way more clever than I was exepctnig. Thanks!
★★☆☆☆
Written on: 25/07/2011
“When a mail order service doesn't get the mail order...”
Visit www.dialaphone.co.ukQuite simply if you can't get the address right on a delivery and your a mail order company,you might as well not bother. I recently ordered an upgrade and where I haven't seen a better offer anywhere else it is apparent that the company cut their costs on the quality of the staff. I had specifically requested the handset to be delivered to a work address, which they did and at the same time set the SIM card to the other side of the country at a billing address I'm rarely present at. I have a phone,...
Read full reviewGuest's response to n096150's Review
Written on: 26/07/2011
I have recently received a call from the company, with an apology and a good will gesture to reimburse the postage cost. I've been proven wrong.
★★★★★
Written on: 13/07/2011
“Exactly as described”
Visit www.dialaphone.co.ukHave waited a whil to write this review - call me a doubter but I wanted to get at least 3 'cash redemptions' before doing the review. 'Bought' a HTC Wildfire October 2010 through dialaphone. Effective cost of contarct is £8.80 pcm with 100 mins, 500 texts and 500Mb data. The phone is good - check reviews elsewhere - this is a review of dialaphone. I was VERY sceptical of this offer. Total cost over 18 months will be £160 which was less than the cost of the phone alone at the time! Was concerned...
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★☆☆☆☆
Written on: 04/07/2011
“con artist, lying pressure sellers.”
Visit www.dialaphone.co.ukOrdered an extension of my existing contract with them over the phone. They added loads of extras that would have cost an extra ten pound plus to my contract. I rang them up the next day to cancel the contract and they said that I couldn't. I then told them that in accordance with the distance selling law I am well within my rights to cancel my contract. After hours on the phone and numerous threats to them they finally cancelled. I then got my phone bill a week later and all the phone calls to...
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★★★★★
Written on: 28/06/2011
“Fantastic”
Visit www.dialaphone.co.ukOrdered on Sunday and delivered on Tuesday as promised. Could not have been better!! Will definitely use again!!! Great buy on the phone, too! Very pleased!...
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Showing 11 - 20 of 262 Reviews
★★★★★
Written on: 23/06/2011
“very pleased about my purchase”
Visit www.dialaphone.co.uki bought a htc wildfire s on PAYG and i am really chuffed about this phone. the delivery was on tine,,bang on 7.30 am ,,the phone works just great,, i waited in fear to be honest after reading all the negative reviews,but for me all went perfect...
Read full reviewGuest's response to amana_21kiss's Review
Written on: 30/06/2011
hello..i got the same and i am happy with the purchase ,,but do we get an insurance that we have to pay monthly ( first month free then we have to call and cancel it?)
★☆☆☆☆
Written on: 27/05/2011
“buy elseware”
Visit www.dialaphone.co.ukapplied for a vodafone contract phone with free x box i then got an email from them stating that my network service provider would not offer me a contract due to not meeting their credit check.i then phoned vodafone and they stated that no one had applied for a contract.dial a phone then phoned me offering me a more expensive contract.got a brand new blackberry from vodafone with better minutes and the money i saved over the contract period i can buy my own x box.in my opinion dial a phone are liars...
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★☆☆☆☆
Written on: 24/05/2011
“bought phone broke 3 times then it was change got...”
Visit www.dialaphone.co.ukbought phone broke 3 times then it was change got second new phone thats broke they say my phone not insured which it is, now have no phone they want £79 to fix it ,its contract phone with insurance waste time bad to deal with would not buy again would not recommend to any body or friends...
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★★★★☆
Written on: 24/05/2011
“Was alarmed when I saw the low ratings here so thought...”
Visit www.dialaphone.co.ukWas alarmed when I saw the low ratings here so thought I'd chip in my 2pence worth. So far so good. DaP had best offer and with cashback of £60 through TopCashBack should be good value. Website and delivery all went smoothly. Watch out for inclusion into contracts for Gadget help and Insurance. Both free for 1st month then £18 every 6mths and £7 per month respectively. Fine if you want/need it! Both cancelable. ...
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★★★★★
Written on: 23/05/2011
“You have to use the 0800 number to reach customer...”
Visit www.dialaphone.co.ukYou have to use the 0800 number to reach customer services (0800 092 8244), do not use 0844 481 5866 which will take you in loops and end up recommending using your my acct!!! When I managed to reach the correct person they were efficient and helpful. Website works well....
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★★★★★
Written on: 20/05/2011
“i purchased 2 phones over the net with dial a phone on...”
Visit www.dialaphone.co.uki purchased 2 phones over the net with dial a phone on wednesday which i found the website very easy to use. the items were meant to be delivered 2 days later but was actually delivered 1 day earlier. so it was a very fast delivery and the phones came unlocked too. great news....
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★★☆☆☆
Written on: 15/05/2011
“I ordered an upgraded from dial a phone and they were...”
Visit www.dialaphone.co.ukI ordered an upgraded from dial a phone and they were very quick and helpful i recieved my phone 2 days after placing my order which was very fast, but after recieving my phone i found that it had not been connected yet it states that phones will be connected within 48hrs thus saving money for the customer, but it has now been 3 days and i am still unable to use my phone tried phoning dial-a-phone but customer service are off today. you can still place orders over the phone but you can not ask for...
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★☆☆☆☆
Written on: 12/05/2011
“Do your self a favour and look elsewhere. ”
Visit www.dialaphone.co.ukDo your self a favour and look elsewhere. Tried to buy a desire s from them but gave up after 4 failed delivery dates. Firstly we were told not in stock, then after accepting a white phone which we were assured was in the warehouse delivery was again delayed,reps could not explain the delayed foolishly we gave them another 2 chances and plenty of phone time. Give your time and money to someone who gives a s#@! ...
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★★★★★
Written on: 07/05/2011
“I was recommended Dial-a-phone by a friend and placed...”
Visit www.dialaphone.co.ukI was recommended Dial-a-phone by a friend and placed and order. Then read the reviews on here and thought 'what have I done'. However I needn't had worried. Ordered Wednesday afternoon, Delivered by Friday morning the same week! fantastic service. The website order tracking system was accurate and informative and they emailed me after every stage of the order, i.e. Order processing, credit check complete, released for despatch and despatch. The order cane the day stated at the time of order...
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★☆☆☆☆
Written on: 05/05/2011
“Tried to purchase this phone from the above retailer...”
Visit www.dialaphone.co.ukTried to purchase this phone from the above retailer who promised me thay had stock and could deliver first day after the bank holiday. Luckily I got a reschedule notice putting back the delivery which prompted a call to find out why. They could not give a satisfactory answer, just that there was a backlog due to demand and the bank holiday. The only way to contact them was through the order cancellation line! All other customer service numbers end up at a recorded message and a disconnect! While...
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Showing 21 - 30 of 262 Reviews
★☆☆☆☆
Written on: 28/04/2011
“Do not EVER use Dialaphone. As far as I am concerned...”
Visit www.dialaphone.co.ukDo not EVER use Dialaphone. As far as I am concerned they are actual fraudsters. I signed up for a contract with a tariff that apparently didnt exist. I wasnt told this until 3 days after I recieved the phone. A week later I still wasnt connected and o2 had not been informed of the contract. I decided to cancel and, 3 weeks later, Dialaphone have still not collected the free gift from me or sent me an envelope to send it back, despite me calling them numerous times. If you value your mental...
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★★★★★
Written on: 22/03/2011
“Fantastic UK based service. I read a lot of negative...”
Visit www.dialaphone.co.ukFantastic UK based service. I read a lot of negative comment on the net about this company but their offer was so good I took a chance! 6 months later I have to say this is the most professional on line outfit that I can think of. There was plenty to go wrong re change of provider etc. Nothing went wrong! Delivery on time with plenty of communication. The phone developed a minor fault. The return process was incredibly easy. The communication was not only good it was proactive by both phone and...
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★☆☆☆☆
Written on: 18/03/2011
“Awful awful company who are turning into their...”
Visit www.dialaphone.co.ukAwful awful company who are turning into their overlords talktalk. I took an N97 on a 2 year contract and while the terrible handset that breaks every 2 months is not strictly their fault the services offered are non-existent to dire to outright rude. Multiple occasions trying to sort out the issue, get a different handset, anything. Now left with a completely useless broken handset, dial a phone unwilling to offer any help or advice even though they sold it to me. So I have no phone and still pay...
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★★★★★
Written on: 10/03/2011
“I got two HTC Desire HD from Dial a phone on contract....”
Visit www.dialaphone.co.ukI got two HTC Desire HD from Dial a phone on contract. Phones turned up after 2 working days. Network was connected within 12 hours (they say within 48 hours) Clear instructions on how to claim cash back. Kept me informed the whole time with what was happening. Would use them again without hesitating!!!!...
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★☆☆☆☆
Written on: 08/03/2011
“Ordered phone for my son for Christmas, got email day...”
Visit www.dialaphone.co.ukOrdered phone for my son for Christmas, got email day after cancelling (for unknown reasons). Tried to order again, got to payment but no verified by visa appeared. Thought that it had failed or been rejected so tried another card, same thing. Called "customer services" who "shrugged" & told us they were having website problems - hmmm, not exactly helpful. Day later two phones arrived! So delivery very good, but process not. Still trying to get refund for second phone to no avail after returning...
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★★★★★
Written on: 24/02/2011
“After seeing some bad reviews for redemption cashback...”
Visit www.dialaphone.co.ukAfter seeing some bad reviews for redemption cashback schemes, I opted for an automatic cashback to test the waters with this type of company. Up to now, Dial-a-phone have been superb. Their customer service is brilliant, replying to emails well within 24 hours, answering their customer service telephone line and I have received constant updates on the "Interactive Customer Care" section of their website. The phone was delivered on the day I chose, the postman knocking at 9:00am, delivering a...
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★☆☆☆☆
Written on: 18/02/2011
“Worst people i have ever dealt with, terrible customer...”
Visit www.dialaphone.co.ukWorst people i have ever dealt with, terrible customer service, they promised delivery by a certain date but no delivery, so i phoned up about 25 times before getting through to a real person, however the person refused to talk to me as i didn't have my bank details to hand. Sent them several e-mails and only got automated replies. Found out later they had cancelled my order because i'd phoned them and not been able to provide my bank details immediately on the phone. Absolute disgrace! would...
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★☆☆☆☆
Written on: 11/02/2011
“i applied for a blackberry torch with 02 through dial...”
Visit www.dialaphone.co.uki applied for a blackberry torch with 02 through dial a phone on the 24.1.2011 i got an email to say it had been processed, then another to say all was passed and i would recieve my phone on the 25.1.11 I then got a few emails to say i needed to send proof of work etc and i also recieved a few phone calls to say i was not sucessful in my application, to which i asked why have i been told by email that my phone is on its way? they then assured me that it had all been passed and my phone should...
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★☆☆☆☆
Written on: 09/02/2011
“2 in contract nokia 5800 phones 11 months into contact...”
Visit www.dialaphone.co.uk2 in contract nokia 5800 phones 11 months into contact both units stopped sending texts on same day at same time (sim cards work in other phones )HELP AVAILABLE FROM DIALAPHONE AND 02 ABSOLUTELY ZERO we have now purchased 2 cheap phones sim cards working fine WHATEVER YOU DO DO NOT BUY FROM THIS COMPANY THERE CUSTOMER SERVICE ONCE THEY HAVE YOUR MONEY IS ZERO...
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★☆☆☆☆
Written on: 06/02/2011
“I received new blackberry phone on 13 dec 2010 but...”
Visit www.dialaphone.co.ukI received new blackberry phone on 13 dec 2010 but changed mind and returned phone recorded delivery to dial aphone on the 14 dec 2010. phone was signed for on the 15 dec 2010. As of 5 feb 2011 they still havent informed O2 that I had returned phone despite dozens of phone calls. O2 have sent me bills stating of I dont pay then they will pass on to debt collectors. Every time I spoke to dial a phone I was assured they would send cancellation notice through. 8 weeks on and I am still waiting for...
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Showing 31 - 40 of 262 Reviews
★★★★★
Written on: 05/02/2011
“Having read the previous reviews i wasn`t sure about...”
Visit www.dialaphone.co.ukHaving read the previous reviews i wasn`t sure about buying here but the deal was the best around for the new Blackberry. I ordered Friday afternoon, chose the following Tuesday for delivery and received an email confirming. I had another email telling me it had been sent - and it arrived right on time! I then had welcome email with my new number. I charged the phone, was using it for work on Wednesday and everything is working brilliantly. Love my phone, can only think that previous purchasers...
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★☆☆☆☆
Written on: 04/02/2011
“Never buy a phone with a cash back offer attached....”
Visit www.dialaphone.co.ukNever buy a phone with a cash back offer attached. It's a scam!!!!! The worse experience with a mobile company I have ever had....
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★★★★☆
Written on: 26/01/2011
“Read a lot of bad reviews on here but ordered my new...”
Visit www.dialaphone.co.ukRead a lot of bad reviews on here but ordered my new phone and contract through Dial a Phone. admittedly was through Phones 4 U store and they put me through on the phone but even so I dealt direct with dial a phone. excellent service. Pre-ordered the phone and came the day they said. Phone developed a fault and they sorted it immediately. Was kept upto date with regular emails and through my account online got regular messages. overall not too shabby and have to say don't believe all you read...
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★☆☆☆☆
Written on: 18/01/2011
“its a really worst company i face in my life i got...”
Visit www.dialaphone.co.ukits a really worst company i face in my life i got phone over 2 week call the customer service every days for activate the contract but still waiting every time they told me its work within 48 hours but still same don,t wast your time and money ...
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★★★★★
Written on: 12/01/2011
“The reviews on this site did put me off initially but...”
Visit www.dialaphone.co.ukThe reviews on this site did put me off initially but the deal on offer for the HTC Desire Z was so tempting I decided to give it a go. I ordered the phone on a Thursday evening and was promised delivery the following Monday. I was positively surprised when it arrived Saturday morning by Next Day Special Delivery. The phone is great, however a little bit to heavy for my liking (due to the QWERTY keyboard) so I will switch to another HTC Desire phone, no fault of Dial a Phone though, who offer a...
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★☆☆☆☆
Written on: 12/01/2011
“They send a confirmation of the order with a delivery...”
Visit www.dialaphone.co.ukThey send a confirmation of the order with a delivery date and then cancel the order without telling me. "no stock", apparently. Appalling automated customer services telephone number that has more menus than a Chinese takeaway. No way of speaking to a person and get cut off if there isn't an appropriate option. Their website is also appalling, initially adding two £10 top-ups to orders when only one is compulsory, with no way of deleting the second. When new stock arrived, the payment...
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★☆☆☆☆
Written on: 10/01/2011
“I would advise anybody wanting to buy a phone from...”
Visit www.dialaphone.co.ukI would advise anybody wanting to buy a phone from dial-a-phone to avoid them like the plague. Customer service is inept to say the least, no information is given - I had to make repeadted phone calls to the sales dept to get anywhere - the customer service contact numbers DO NOT WORK!!!, you are NEVER able to speak yo a person!! The order Iplaced was after a full seven days of trying to chase the order cancelled from under me due to as sudden "lack of stock". When I chased them about it the CS...
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★★☆☆☆
Written on: 09/01/2011
“I was looking for a new contract phone, the Blackberry...”
Visit www.dialaphone.co.ukI was looking for a new contract phone, the Blackberry Curve on O2 with 1000 mins, 750mb internet and unlimited texts all for £35 a month was advertised on dialaphones website. I was pleased with the offer, especially as it came with a free 320gb PS3 (worth nearly £300) I placed my order on the 18th December 2010. I chose to have it delivered to work address on the order form. (on Monday 20th December I was emailed asking for a fax of proof of work address - I did this within an hour)....
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★★★★★
Written on: 30/12/2010
“When I looked at the reviews at first I was debating...”
Visit www.dialaphone.co.ukWhen I looked at the reviews at first I was debating to go for it, which I did, and is was the best decision. A great deal, phone service very polite, delivered on the day agreed, no falts at all and i was able to use the phone Immediately which was great. No hassle, No fuss, would strongly recomend it to one of my friends and will deffinatly use dial a phone again for my next contract. PS: All the bad reviews are from people that didnt get the service they wanted and that is a small portion...
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★☆☆☆☆
Written on: 30/12/2010
“I am so annoyed with dial a phone I would not...”
Visit www.dialaphone.co.ukI am so annoyed with dial a phone I would not recommend to anyone. The number of direct debits that are set up against your account is ridiculous! I have just had £17.94 deducted from my account. I knew I had cancelled insurance but this is some kind of gadget support which I wasnt aware I had but had been set up as a standing order. I would not use this company again no matter how much they tell me I can save as I have been charged so many extras which I have received no details of!! I am...
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