Dial-A-Phone Reviews - www.dialaphone.co.uk

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Latest Reviews

“Brilliant!”

Written on: 03/09/2014 by Kelseyq1962 (1 review written)

Absolutely brilliant company with fab customer service, thought my order hadn't been processed but just hadn't been updated and customer services were fantastic and very polite. Was all sorted and phone arrived day after ordering it and they rang again to make sure all was okay. Would definitely use again… Read Full Review

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“service”

Written on: 02/07/2014 by Lawrencevt388 (1 review written)

Absolutely appalling, I purchased a new phone with a new network, the phone was faulty and the net work coverage was poor, I returned the phone and have to wait 15 days to get a pac code to transfer my number, I have had ee and dIAl aphone on the phone together with ee confirming DIALPHONE HAD NOT REQUESTED THE PAC CODE. VERY POOIR SERVICE… Read Full Review

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“A complete disgrace of a company !!!”

Written on: 23/05/2014 by Rmcc22 (1 review written)

Have had nothing but problems with this company on trying to cancel my contract off of there system which I had done on time of being asked and they have accepted that I had done that but some did not contact my phone company on time of cancellation and now I have been charged over the odds for a contract and phone I do not own. They are constantly making excuses over how they need to receive an email from the phone company and that when they did recieve a email. There was human error involved… Read Full Review

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“Deceiptful inclusion of technical cover insurance”

Written on: 24/04/2014 by Raytq140 (1 review written)

DO NOT USE DIALAPHONE, when you take the contract out they will add tech cover from TMTI (adding the cover as a free months cover with further payments of to be taken unless cancelled). this cover is not in the initial agreement it is added to the small print of your welcome email. They do it because they take a part of the fees charged by TMTI. DO NOT TRUST DIALAPHONE - THEY ARE DISINGENUOUS SNEAKY AND WILL RIP YOU OFF… Read Full Review

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“Never again”

Written on: 27/02/2014 by Taylorscottwells (1 review written)

I ordered a phone yesterday and a new tariff but staying with same network. I decided to change my mind and get a different phone on a slightly higher tarif. I called dialaphone this morning to get this cancelled and was told "it's too late the order has gone through we have already contacted your network and set up the new tariff and sent out the phone." I explained that there must be a 7 day 'cooling off' period as with all contracts. They told me no it stated on the website I was not able… Read Full Review

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“Got a good deal ”

Written on: 15/12/2013

Ordered an htc oneS on an Orange contact for my wife (315.50 pm). Good monthly price made sweet with cashback. Waited about 10 days for delivery, no problems, so ordered another one for my daughter and got an even better deal and 20 pounds for referring a 'friend' number. Second phone took a little less time to arrive I think, and I'm very happy as the deal makes the phone effectively free with me paying less than I used to for just the airtime with tescos then with the Orange deal where she… Read Full Review

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“Avoid like the plague”

Written on: 14/12/2013 by jamadaia (1 review written)

Ordered a Nexus phone 5 weeks on still no phone, and now I am being told it will be at least another month. Asked for it to be cancelled and refunded, but they would not do it unless I call a 0800 number and talk to an account manager. Presumably so they can talk me out of it or make me buy something else. Wouldn't be so funny, except that number is constantly engaged. In end had to get ask my bank to get the money back… Read Full Review

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“WORST EXPERIENCE EVER”

Written on: 09/12/2013 by rfullen (1 review written)

I was so excited when I decided to get an iphone 4 contract and found a great deal on dial a phone! I ordered the phone at the start of October and two months later after promises of refund and 3 replacement orders I still haven't received a phone! To say im disappointed is an understatement, I feel totally dissatisfied and angry at the fact that ive talk to probably the whole company by now and even when I go to cancel the order completely they say they'll ring me back after investigation and… Read Full Review

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“Did Everything Wrong”

Written on: 05/12/2013

I decided to get a new contract from Dialaphone as they had the phone I wanted at the cheapest price. I have since learnt that the price was so cheap as they obviously cut costs by not training any of their staff. Every aspect of setting up my new contract was wrong. - Delivered to wrong address - Didn't provide right details to the network - Sent me the wrong sim car with the phone In short how cheap there prices are pails into insignificance when you take into account the extreme lack of… Read Full Review

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“Scam helped by Dialaphone ”

Written on: 02/12/2013

i have just received a mobile HTC ONE not ordered by me - Contacting the tel no for Dialaphone was helpful but the Orange contract listed was not recognised by Orange - and guess what someone with a thick accent phoned to say it was delivered in error and they would collect - but I have already sent it back to Dialaphone - cost me a morning of tel calls including police and the Action Fraud line - if the scammers can phone me why can't Dialaphone phone to confirm any order before sending these… Read Full Review

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“Great company! I have nothing but good things to say.”

Written on: 23/11/2013

All in all so far I have been very satisfied with Dialaphone. *I have always got my redemption cash back as agreed and promptly. *They are easy to contact and when I have had to contact them their customer services have been friendly and helpful. *When I broke my phone through accidental damage the process to send off my phone for fixing was simple and I had the phone fixed free of charge (which I didn't expect as it was accidental forced damage). It was a timely process however was… Read Full Review

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“Great company, nothing but good things to say”

Written on: 06/11/2013 by sjpenney (1 review written)

When researching a new phone for my wife, we were specifically after a tablet with the deal. So after researching which tablet, we decided on the Samsung galaxy note 10.1, our eldest has just started school and thought it'd be a good tool to help her in her development. Whilst searching dial a phone seemed to be the best offerings! Bare in mind that we are apple users all the way and I have been eager to dabble in the android, and more importantly, Samsung market. So I sent the wife in… Read Full Review

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“poor service, broken phone, and more!”

Written on: 23/09/2013 by otley77 (1 review written)

i got an iphone 4 with a t-mobile contract. the phone broke less then 28 days old. dial-a-phone sent me to t-mobile who sent me back to dial-a-phone. 10 days later i still haven't got a replacmeent it'll be friday noiw, 14 days since i rang them. on the customer 'support' line they are over familiar, while offered a poor service: 'computer says NO!' would be my summary. then there is t-mobile: spent hours literally hours trying to port my old number, but they can't do that!! grrr!! why not say… Read Full Review

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Jimit's Response to otley77's Review

Written on: 22/06/2014

Avoid this company at all costs I sent my galaxy slim 3 back and waited 2 weeks without a phone,and when I got I back it hadn't been fixed it was exactly the same problem ! Wat a rip off merchant.

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“Rubbish service/company”

Written on: 19/09/2013

After jumping thru their hoops, bank info, credit checks, small talk, confirmation emails. They tell me there is no stock left of the phone they took the order on 24hrs earlier. I had a dam credit check on my account for nothing! And to make things worse they email an rder cancelation saying they were sorry I chose not to complete the order! WILL NEVER CONSIDER DIAL A PHONE AGAIN!… Read Full Review

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“wrong tariff”

Written on: 02/09/2013

I got a call as I was ready an upgrade the phone was sent ,the tariff agreed but 02 my network has me on a rubbish tariff which is £10 more! Lots of calls of which are costing me a fortune and it still is not sorted its driving me mad… Read Full Review

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“No communication at all!!!!! ”

Written on: 23/08/2013

I purchased a phone from dial a phone, unti I realised they had registered the phone in somebody else name and stopped my phone working with no warning, and had to ring and find out why they had stop it working, to later find out it had been registered in another ladies name with her phone number. After a week of them not ringing me to solve the problem and the phone not working still, they agreeded to let me cancel the contract and send the phone back, when I then received a bill from orange… Read Full Review

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Pitstiff's Comment

Written on: 08/10/2013

orange network is a rubbish I had similar problems ,don't ever go near orange later their color change to red .

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“Rip off! ”

Written on: 12/08/2013 by DoubleE14112 (1 review written)

Sent my phone off to be repaired to them 2 weeks ago and I have only just got a phone call back, despite hem saying it would be back during these 14 days, saying I have to pay £125 due to a cracked screen which wasn't the reason it got sent off in the first place. They were told it had a cracked screen before we sent it and said they would send a quote for it to be fixed on top of the problem which it was originally sent off for, which never even arrived. Disappointed and angry that I am being… Read Full Review

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“avoid ”

Written on: 29/07/2013 by bkeshvara (1 review written)

i made a mistake of taking out a contract back in may but due to poor signal i returned the phone within 7 days, i had to phone many time to see if they cancelled my contract bu after month they told me they not received the phone, luckily i had my proof of posting, orange took money out of my account which they wont return due to dialaphone didn't inform them that i return the phone n cancelled the contract, im still waiting for my refund 3 months later… Read Full Review

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“Absolutle worst ever”

Written on: 24/07/2013

Ordered a pay monthly phone everything was fine recieved my new blackberry sold my iphone! Bought a new case for my phone and then get a email saying please ring dial a phone so i ring and they sorry but we accepted you by a mistake please send the phone back we arnt activating your sim card!!!!! Thanks n bye end of phone call! Now im stuck with no phone nothing!! If u want phone go into a shop n do it not on here!!!… Read Full Review

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“very impressed”

Written on: 21/07/2013 by mojo8726 (1 review written)

I was hesitant at first as my mobile phone deal seemed almost too good to be true, and there were a few bad reviews online about dialaphone. However, I've got to say i've been really impressed. I received an email at every step updating me on progress and i could go into My Account and check the status there too. I needed to send proof of my business address (business card and headed paper) which dialaphone contacted me immediately to say that they'd received it. I was able to get through to… Read Full Review

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