Dial-A-Phone www.dialaphone.co.uk Reviews

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Dial-A-Phone www.dialaphone.co.uk
1.3 stars
Average rating for this product is: 1.3 out of 5

From 5 ratings and 178 reviews

Thumb down 21% of users recommend this product

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Average Ratings for Dial-A-Phone www.dialaphone.co.uk

  • Customer Service0.9 stars
  • Quality of website2.1 stars
  • Value for Money2 stars
  • Reviewer Ratings1.3 stars
  • Overall Rating1.4 stars

178 Reviews For Dial-A-Phone www.dialaphone.co.uk

  • Guest 20th Nov 2009

    Reviewer rating: 1 stars


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    As per other reviewers had many problems with this company actually getting what has been ordered - they have changed from Royal Mail to DHL, and just yesterday got a replacement phone for one that had been "lost". No credit added as ordered, contacted company today who said it would appear within the next 24 hours - believe it when I see it.
    This company is to be avoided at all costs - better to pay the additional money to purchase from a shop

  • Guest 17th Nov 2009

    Reviewer rating: 1 stars


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    Waited in all day today for a delivery.Nothing arrived. customer services said they have a problem 7000 phones to be delivered backlog and could not tell me when i would get my phone.BE WARNED!!!!!!!!!,

  • Guest 12th Nov 2009

    Reviewer rating: 1 stars


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    THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH!!!!! I ordered a phone on 05/11/2009 for next day delivery paying the extra 5.95 charge. I waited in and the phone did not arrive. Since this I have had 4 different delivery dates and I have still not recieved the phone. I have tried to contact the company and found that the only way I could talk to somebody was to ring the sales hotline and option 1. However once I told them I wanted to discuss an order already placed they put me on hold and hung ...

  • Guest 12th Nov 2009

    Reviewer rating: 1 stars


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    This has been the worst mobile phone buying experience of my life. I have not received any correspondence from dialaphone, I was unable to log onto my account, I got sent a faulty mobile phone, I had to phone up 5 times before they sent me the details of how to send my phone back. I have been told the wrong days for delivery and the wrong information about my refund being processed. the staff are unhelpful and unapologetic. I have spent at least £15 on phoning dialaphone repeatedly and bei ...

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    Absolutely awful - really wish I had googled the company first before buying from them.

    Slightly cheaper than elsewhere, but the statement "you get what you pay for" is so true in this case.

    There is no way to contact the company after buying a phone from them. They actually make false statements in their emails and tracking system (such as phone dispatched, tracking number xx etc. when they haven't actually sent anything at all). I have proof of all of this in screen grabs etc. but it won't d ...

  • Guest 30th Oct 2009

    Reviewer rating: 5 stars


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    Found a great offer on dial a phone for a HTC Hero with a free laptop! My Daughter wants a laptop for Xmas and as I was keen on the Hero it seemed ideal.
    Called dial a phone discussed the offer, placed the order. Easy!
    THEN I found this site full or bad reviews for dial a phone!!
    I spent the next 24 hours worried sick that the phone would not arrive, the laptop would not arrive I would not be able to get hold of anyone to chase or complain. The next day delivery was to be between 9 and 5. By 4 ...

  • Guest 2nd Oct 2009

    Reviewer rating: 1 stars


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    Recently bought Samsung S3500 on PAYG. I'm quite organised at checking bills and household costs etc and spent a lot of time searching for a phone for my purposes.
    Saw Dialaphone website and it is as easy to use and purchase from as any other phone website. Phone arrived on time but credit (purchased with phone) was not added within two working days as they told me it would be. I could not confirm receipt of phone due to zero credit and could not use another phone to confirm receipt. Tried to co ...

  • Guest 30th Sep 2009

    Reviewer rating: 5 stars


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    I've used dialaphone twice - 18 months ago I got a Samsung F210 on O2, plus a free 17" Samsung LCD TV. All arrived ok. After reading some of the reviews on here I was nearly put off using them again but have just got an HTC Hero on Orange and can't fault the service - phone arrived next day and really pleased with the deal. I guess when their systems work they work well but if you are unlucky and have to use customer services, you are really unlucky!

  • Guest 9th Sep 2009

    Reviewer rating: 1 stars


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    I ordered a phone from Dial-A-Phone and waited all day for the phone to arrive on the day they said it would. It never did. I decided to give up on this company and go with another. I heard nothing more from this company. A few months later Dial-A-Phone's solicitors phoned me up telling me I owed them whatever the amount was for the phone asking me how I was going to pay it. Not once did they call me or send me a letter about the whole thing, nor did they send me the phone I was supposed to get ...

  • Guest 9th Sep 2009

    Reviewer rating: 3 stars


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    ordered a phone and was a quick delivery but phone broke so Dial-A-Phone tried freeloading me off with a repair when it wasnt me as it was broke when i had it, and i am still waiting for the new phone. they said i would get one if i sent it back and had several delivery posponed emails which have annoyed me. their slogan should be dial a phone good on prices rubbish on refunds or dial-an-answering machine because that is all you get with the number. i am really annoyed would never use again :(

  • Guest 8th Sep 2009

    Reviewer rating: 1 stars


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    This firm is shambolic, the customer service department is the worst I have experienced. They do not answer emails and it is impossible to speak to a human on the phone - they use an 0844 number so are not cheap.

    They fail to deliver as promised and send automatic emails confirming dispatch even though this a patently not the case.

    If all goes well with a purchase then they are probably OK but if something goes wrong then good help you because Dial-A-Phone won't.

  • Guest 2nd Sep 2009

    Reviewer rating: 1 stars


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    Phone did not arrive when arranged - was 2 days late - and I wasn't informed of this until the last minute. This meant having to stay in yet another day.Sim not registered with Vodafone until nearly 3 weeks later due to Dialaphone not passing details to Vodafone.Despite canceling free insurance within 30 day period via the facility on their website, their insurance co.took a month's premium claiming they are 'a separate company' and have to be informed separately. All calls to customer services ...

  • Guest 22nd Aug 2009

    Reviewer rating: 1 stars


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    RUBBISH!
    I WOULD HAVE GIVEN IT NO STARS BUT THIS WEBSITE MADE ME CLICK ON ONE STAR!
    If you need to contact customer services expect to be on hold for at least half an hour. They are only open 9am-6pm Mon-Fri but don't think about calling after work as at 5.30pm you get an answer phone message saying they are closed and at the same time saying that they are open until 6pm! Call the 'sales team' and of course you get through in less than one ring!But of course they can't help you. If you try calli ...

  • Guest 17th Aug 2009

    Reviewer rating: 1 stars


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    The phone arrived without the 8GB memory card. I have sent 2 e-mails to Dial-A-Phone and had no response. The phone is automated ONLY & no number listed on the web. Any ideas?

  • Guest 12th Aug 2009

    Reviewer rating: 1 stars


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    the worst trader!!! be awear!!! placed order on 08/08/2009 for next day delivery-still waiting , tryed to contact them via phone-no aswer, via e-mail-no answer, now i have to cansel my debit card bacause of them, the last e-mail i've sent to them i told them about that - no answer still from dial-a-phone

  • Guest 2nd Aug 2009

    Reviewer rating: 1 stars


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    Experienced two problems, one minor, one major. The minor issue was the phone arrived without the free gift 8Gb memory card, which was supposed to be in the delivery package.

    The major issue is, Dialaphone appear to have sold me a Blackberry on a price plan which does not include the Blackberry internet service! I was having problems setting up my email, so I called Vodafone customer services who informed me that I need to pay an extra £5/m for the Blackberry service. How can a company se ...

  • Guest 29th Jul 2009

    Reviewer rating: 1 stars


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    I bought a phone from dialaphone with a free Elonex TV over a month ago and the phone was sent out relatively quick but whe i have tried to cotact them over my free gift all I received were 3 emails saying they have acknowledge my emails but no response still. I have phoned there Automated service several times and found this extremely frustrating and all i got is there is no free gift linked to this order. They could at least contact me and advise me if its a case of the item being out of stock ...

  • Guest 9th Jul 2009

    Reviewer rating: 1.5 stars


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    Well have orderd a phone and paid a deposit, but still waiting for my phone to arrive, along with the free gift. Was promised it would turn up between 8 till 5pm on wed 8th jul o9, but no delivery arived. have tryed phoning and emailing but no respons yet!

    Not a good start.

  • goldeneagle69 5th Jul 2009

    Reviewer rating: 0 stars


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    I brought a phone from Dial-A-Phone over 4 months ago and have been regretting it ever since. There is nothing wrong with the phone, or the service I receive from Orange. The problem is purely with Dial-A-Phone.

    I purchased the phone for my daughter. The deal I signed for was £30 / month reduced to £20 for the lifetime of the contract. Dial-A-Phone are supposed to credit my Orange account each month so that I only pay £20.

    After a month of the contract starting I recei ...

  • Guest 5th Jul 2009

    Reviewer rating: 0.5 stars


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    Would never use Dial-A-Phone again.Really disappointed, product not sold as described and phone was dirty and protective screen cover removed and stuck back on haphazardly. I have given 1 not zero as they offered me a refund with reimbursed postage, but I would rather have been sold the product with the accessories described on the order page as would be the case from a reputable seller in my opinion.Spent 45 mins mostly in a calling queue for customer services about it on a national rate numbe ...