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| Value for Money | 0.5/10  |
|---|---|
| Overall rating | 2/10 |
Full review by
rc94590
expert review 
on 29th Dec 2003
User Rating : 2
Respect :
+3
Good Points: The machine is quiet and washes well.
Bad Points: The reliability is terrible.
General comments: I have owned a Bosch Model SHU6806 dishwasher for 7 years. It has required repairs every year. The buttons on the control panel are backed by flimsy plastic fingers that are supposed to act as springs to push the buttons back out. A finger has broken every year. I do the labor myself, so I avoid the labor costs, but they would be high. The job of replacing the plastic console case with the fingers on it takes about an hour.
The control actuator that shuts off water to the bottom spray arm has failed. That part cost over $50. The time to troubleshoot and replace the part would run at least 3 hours. The control module has failed. That part cost over $100 and takes an hour to replace.
The heating element has failed. That cost about $100 and takes 3 hours to replace.
Bosch makes no attempt to help the end user with repairs. There is a diagnostic test program built into the machine, but Bosch claims that the program is only for use by authorized service providers so they will not tell you how to activate the program. They do not furnish any repair manuals, again claiming that the information that they have is only for authorized service representatives. I have experienced this same problem with GE products. These companies try to force you into expensive service contracts and restrict you to monopolistic repair agencies.
You will find that the Bosch authorized service representatives will quote very high labor costs, and they will not put an upper limit on their estimates. One could easily replace the entire machine for the cost of one service call.
I would advise someone to buy from a different manufacturer. The Bosch product is poorly designed and is unreliable.
rc94590's review and ratings | 302 words
Review by
Kato G. Hornet.
on 17th Jul 2003
User Rating : 2
Respect :
+2
Re: BOSCH Dishwasher SHU-6806UC The program control module is inappropriate for the duty. Mine has now faied twice in less than 6 years of duty, approximately lasting only 3 years between failures. I have read multiple website consumer reviews and have discovered that I am not alone!!! During the warranty period the part was replaced but labor is not covered. Now that I am past the warranty period the cost of both the part and labor is almost 50% of the cost of the unit brand new! This is uanacc ...
Kato G. Hornet.'s full review | 138 words
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