Gastrolux Cookware Reviews

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Gastrolux Cookware
★★★☆☆
3.4
61.0% of users recommend this
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Latest Reviews

“4 years in , I will have to throw my pans out”

★★☆☆☆

written by on 10/07/2022

I loved these pans for the first three years, now they stick much worse than my cast iron ones and I will be throwing them out. Very frustrating and I won’t buy again. The big one is ok for stir fry etc with liquid , but not for frying!

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“I will never buy one of these pans again.”

★☆☆☆☆

written by Therocket on 17/07/2016

I have bought 2 of these frying pans and they started sticking at about 5 years or less. The sales rep at the home shows state that the pans are so easy to clean and no maintenance. They wipe the fried cheese out of the pan with just a paper towel. The sales reps also say that if you ever have a problem with a pan it’s easy no problem, just take a picture and send it in to get another one. When you apply for the warranty often it is stated that you did not maintain the frying pan so it is not on warranty. It looks like false advertising and is somewhat of a scheme to me. How do they know it was not well maintained. If you clean the pan after every use and you used it like any other pan that is much less expensive but last a lot longer how this is not maintaining the pan well. Also, my pans did not go through any extraordinary event like overheating. If overheating is an issue the sales reps should state it when they do their presentation at home shows. They lead you to believe that the pans are indestructible and will perfectly last forever.

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Was this review helpful? 9 1

“Gatrolux is garbage”

★☆☆☆☆

written by on 03/06/2016

I have a pan that is two years old and everything sticks to it. When I contacted the company about the warranty they said i kept it dirty and therefore the warranty is void. I kept it immaculately clean, did not use olive oil, and never used anything but silicone spatulas. It is garbage. They lie about the warranty to sell you a way overpriced pan. To prove my point i had the pan professionally cleaned to factory condition and it still was sticking food. they offered for me to pay 95$ plus shipping for a new pan. They called this a residual warranty which is not documented anywhere. Garbage.

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“Sticking Gastrolux Pans a Mystery”

★☆☆☆☆

written by on 25/04/2016

It seems some users find these pans wonderful or find them very disappointing. From the above reviews there seems to be no middle opinions. I purchased an 11 inch Gastrolux frying pan about 2 years ago for at least $200.00. Within a year, food began to stick and build a dark film on the bottom. Recently, I was so fed up with this awful 'non stick' pan. I resolved to throw it out rather than try to clean it. In frustration because a chop was stuck to the pan, I took a metal spatula and to my surprise, scraped off some crud then got aggressive with Scotchbrite and removed enough to make it somewhat usable again. This should not be. I have had a $25 ceramic coated fry pan for at least 4 years used regularly several times a week. It does not have a mark on it can fry an egg with no oil. Don't tell me I have 'overheated' the Gastrolux. There is something fundamentally wrong with this ridiculously expensive pan and I truly regret buying it.

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“Terrible experience with the sticky pan ”

★☆☆☆☆

written by 125McKenzie on 20/05/2015

I bought the Gastrolux pan 6 months ago and it is already sticky!!!I tried to contact the company for its warranty. Just by taking a look at a picture, the customer service person said it's my fault to over heat it, so there will be no warranty at all. If you think you will test the temperature and know exactly the temperature is below 550F while cooking, maybe you can think of buying a nonsticky pan at 10 times higher price; if not (just as me) ignore it, just buy an ordinary nonsticky pan at much lower price and it will also give you at least 6 months good use!

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“bad quality in my case”

★☆☆☆☆

written by 498Murray on 05/05/2015

My Friend bought me a Gastrolux Sauté Pan on Oct. 2013 The non_sticky Gastrolux Sauté Pan become sticky after a little more than 1 year of normal cooking. Talked to the sales Rep for the quality of the product and warranty issue, got reply saying it is due to over-heating that caused the damage to the pan. However, the reality is the pan was used for normal cooking only, never been used for more than 500 degrees Fahrenheit as it stated in the maintaince instruction. Obviously, the product has some quality issue. Very disappointment with the product.

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“Gastrolux pans = piece of sheeet!”

★★☆☆☆

written by Faustfick on 15/04/2014

We've bought 5 different pans and all plastic tools also made by Gastrolux for operating (and, of course, "highly recommended" by manufacturer). After 8-10 months 2 of the pans stick everything (two others we'd bought for a present - shame on us!)! Now it's impossible simply to fry eggs even with oil on the pan - they're sticking! Maybe in 90-ies the quality was good... But not in our case. Only the one pan - stew-pan - is still just like new... because we don't use it. :)

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“Best cookware ever.”

★★★★★

written by on 24/03/2014

I've had a lot of different cookware throughout the years, but nothing beats the Gastrolux quality. My oldest Gastrolux pan is over 10 years and looks like new! Never had any problems and never had anything stick in them. I can't understand the people saying that they had stuff stick, its bloody impossible if you take care of your pan. I've even started a fire in one of my frying pans after forgetting about it when it contained some oil, that pan is still in mint condition after i cleaned it out and I use it daily for all my cooking. Sometimes I cook with butter or oil, sometimes without anything and there is no problems either way, the only thing to keep in mind is to always use plastic tools in the pan so you don't damage the pan unnecessarily. If you are looking for premium cookware that will make you cooking easier and more pleasant Gastrolux is the way to go!

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Was this review helpful? 2 3

“The best cookware in the world”

★★★★★

written by jennifferk on 20/12/2013

I'm so disapoinded when I read bad comment about this product! I've been using Gastrolux for the past 13 years and I just love them! my first pieces is still ike bran new and I'm cooking every day with it! When I read that people had food built up I just feel like troughing out, How could you have a food built up with this easy to clean cookware? I thing people who had food built I will not eat in their house... its tells lots on how they clean their house! This is not mean that the product is not good, it just mean that the person is not cleaning properly!

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Was this review helpful? 1 3

“ok, but not worth the price”

★★☆☆☆

written by retina on 04/12/2013

I bought a 11inch pan from Activeconcepts, Ontario, Canada. It's great in the beginning and started to stick after 18 months. In my case, Activeconcepts totally ignored my emails to request them honoring the 20 year warranty claims. I was completely disappointed. Recently I contacted the salesperson at their new US distributer in Georgia and got the same answer that loss of non-stick property is due to food buildup, therefore my failure to maintain it properly. So the 20 year warranty claim is a joke. I won't buy from them again.

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Jenniferk's Response to retina's Review

Written on: 20/12/2013

Any product that it's not maintein propely will not be under warranty! I have been used Gastrolux for the past 13 years and I still have my first pieces in perfectly condition, like it brand new! To bad for you you didn't kept it clean.

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Chrismack's reply to Jenniferk's Comment

Written on: 20/09/2015

Buying a pan that is over 300 dollars should not be akin to penance. "Too bad for you"?
By way of demonstrating how conflicting information can mess with the process: I began to notice a brownish build up, despite the fact that I was "maintaining" it properly. I took it to the restaurant supply store where I purchased it and was taught how to clean it "properly". It involved putting it on a high heat burner. How hot? I don't know. It was smoking hot. And then he shocked the surface with cold water... and demonstrated the hidden oils that were coming to the surface. A little bit of soap and some serious scrubbing with a plastic scouring pad and voila, it was clean. Sort of. Once dry, that funny color came back.

Now my question is this. Did he make the surface go to over 500 degrees? If so, well great. Now it's totally beyond warranty claims?

Sorry, but that price is too high for something that, ultimately, is more fragile than the claims being made. I am not impressed. And I keep a clean and fastidious kitchen.

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“Fantastic pice!”

★★★★★

written by on 02/05/2013

Incredible customer service. Same day shipping. Amazing products. The best we've ever tried. My best advice: Try it, and you will be hooked!

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Retina's Comment

Written on: 04/12/2013

How is it now after ten months of use?

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“disappoointed”

★☆☆☆☆

written by housecooker on 02/01/2013

I purchased a wok from Activeconcepts on line on April, 2011. It was very happy to use it at the beginning, but started from last few months, it started to stick since there is some residues that I could not clean up even I tried shock treatment. After I contacted the customer services, they told me no free change since it is due to lack of maintenance. I have to pay over $250 to get another new back. Although this products has twenty year guaranty , but one sentence " due to lack of maintenance" could let the twenty years guaranty become nothing. I felt that I was cheated by this company.I was very disappointed at this product, and won't buy again.

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Pliooizlp's Response to housecooker's Review

Written on: 15/02/2013

I have had my gastrolux pot for about five years to begin with it was great then gradually food began to stick and now the surface has started to wear, its a great shame as it was extremely useful on the cooker and into the oven. great but due to the cost i dont think i can afford to replace it and i'm not sure that i would as for the money £100.00 is it good value mmm?

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Retina's Response to housecooker's Review

Written on: 04/12/2013

I had a similar experience: bought a 11inch pan from Activeconcepts, Ontario, Canada. It's great in the beginning and started to stick after 18 months. In my case, Activeconcepts totally ignored my emails to request them honoring their warranty claims. I was completely disappointed. I contacted the salesperson at their new US distributer, basically got the same answer as shared above by "housecooker". I won't buy from them again.

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“One word : Amazing!”

★★★★★

written by on 18/11/2012

These pans are just amazing! it change my life! Just use and clean the way it suppose to and you will keept these all your life! I've got my 1 piece 11 years ago and it's still look like brand new! For your health, to enjoy cooking choose Gastrolux!

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“Gastrolux - First Class Pots & Pans”

★★★★★

written by Hot-Chef on 22/02/2012

Firstly, I bought just a frying pan and was absolutely overjoyed with it's ease of use and efficiency. Since then I have bought a casserole pot, a saucepan and a griddle pan; they are all just as good. Superb build quality and so, so easy to clean; nothing sticks. Just a swish with warm soapy water and a quick rinse for a pan as good as new. I notice that a previous review, written from Ontario, speaks of nothing but trouble and problems contacting the dealer. I live in the UK and bought mine from Gastrolux.co.uk the only official UK dealer, when I ordered the wrong size saucepan by mistake, it was all put right immediately following a comment on their web site and a resulting phone call from their sales department. 10 out 10 for great products and service. R J Cheltenham.

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“spent a fortune on these pots $1600.00 aqnd have...”

★☆☆☆☆

written by on 10/03/2010

spent a fortune on these pots $1600.00 aqnd have had nothing but trouble, dealer changes make it almost impossible to keep up with. we bought these at the toronto home show way back and have a ton trouble.
the fact is i could have spent nothing for the same trouble i have now.
i see they havent been at the home show for a awhile now, i wonder whyyyyyyyyyyyyyyyyyyyy hmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

mr. r. g
toronto ontario
m6m2k9

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Twoday's Comment

Written on: 19/05/2010

I found this review not helpful because...Gastrolux supports their customers very well. If you do a simple search for Gastrolux, you will find a distributor. There is a 20 year warranty, and they WILL honor it. We have had one replaced as I dropped it and broke the handle, AFTER 9 YEARS, they sent me a replacement right away. If you are having trouble finding a distributor check out www.GastroluxCookware.com and they can help.

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Annemarion's Comment

Written on: 16/01/2013

We bought ours 2 pans at the Toronto home show many years ago and are not impressed with the pans either. The one I have used the most is not stick free any longer and now has chipped right in the middle. A very small one, but I do not feel safe using it anymore. We have been going to Home shows looking for them as well, but they are not to be seen ??????????????
They are not what they are cracked to be at all.

Anne M.
Brampton, Ontario


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Guest's Comment

Written on: 22/02/2012

I bought my Gastrolux pots and pans in the UK from Gastrolux.co.uk and am more than pleased with the quality and the service, I suggest Mr R G from Toronto contacts them to see if they can help.

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“we love this frying pan and have never had any...”

★★★★★

written by on 13/12/2009

we love this frying pan and have never had any problems in the 2 years we have had it- it looks like new yet gets used 4 out of 7 days a week. fantastic!

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“When I lived in Europe in the 1990's I bought a...”

★★★★★

written by on 22/11/2009

When I lived in Europe in the 1990's I bought a Gastrolux and after trying one piece, immediately bought others (and threw out all of my American cookware!). I have had all pieces for over 15 years and am only now starting to think about replacing a few, most heavily used ones. I always use non-stick utensils, wood or plastic, follow the directions for heating and adding oil, occasionally cleaning with oil and salt as directed, and never put the pots in the dishwasher. I love the even heating, non-warping character, and non-stick capability. I find that it is very difficult to burn soups and stews in the large pots, as opposed to stainless steel pots.

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“I was sold these pans as they where supposed to be the...”

★☆☆☆☆

written by on 03/11/2009

I was sold these pans as they where supposed to be the best of the best and totally non stick. At first i was convinced but within 6 mths...not!

I have thrown one frying pan out and are about to do the same to the other! The Griddle is loosing it coating and I have it protected throughout. What is as disappointing is the lack of customer care from the shop (Cooks of Stafford UK)blaming not cleaning the pans correctly - which i did to the letter and as others have stated not using metal utensiles on them either. Also they said I shouldn't use oil but some foods recipies call for oil, butter etc (TASTE).

The milk pan and large casserole pans are OK to date but aren't used in the same way. I have read that high heat is too blame - I will be looking eslewhere for my next purcahse.

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“I absolutely love the cookware. I just purchased my...”

★★★★★

written by on 10/10/2009

I absolutely love the cookware. I just purchased my fourth piece because I am so happy with it. It comes up like new every time I wash it and I can cook on high temperatures without ruining the pan. Unfortunately, it is a bit pricey but worth it when you get what you pay for. I don't expect to replace it for a very long time.

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“We absolutely love our Gastrolux cookware. We have...”

★★★★★

written by on 21/08/2009

We absolutely love our Gastrolux cookware. We have the Wok, and two frying pans, as well as two saute' pans. I have had to replace the glass lids, as we have broke them several times, but can order them online at www.activeconcepts.ca, and delivery is very fast.

We found the key is to wash the cookware when it is hot, this helps to reduce the build up of food so nothing sticks. It provides a very even heat, and can go right into the oven. The best product ever.

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