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Written on: by 125McKenzie (1 review written)
I bought the Gastrolux pan 6 months ago and it is already sticky!!!I tried to contact the company for its warranty. Just by taking a look at a picture, the customer service person said it's my fault to over heat it, so there will be no warranty at all. If you think you will test the temperature and know exactly the temperature is below 550F while cooking, maybe you can think of buying a nonsticky pan at 10 times higher price; if not (just as me) ignore it, just buy an ordinary nonsticky pan at… Read Full Review
Written on: by 498Murray (1 review written)
My Friend bought me a Gastrolux Sauté Pan on Oct. 2013 The non_sticky Gastrolux Sauté Pan become sticky after a little more than 1 year of normal cooking. Talked to the sales Rep for the quality of the product and warranty issue, got reply saying it is due to over-heating that caused the damage to the pan. However, the reality is the pan was used for normal cooking only, never been used for more than 500 degrees Fahrenheit as it stated in the maintaince instruction. Obviously, the product has… Read Full Review
Written on: by Faustfick (1 review written)
We've bought 5 different pans and all plastic tools also made by Gastrolux for operating (and, of course, "highly recommended" by manufacturer). After 8-10 months 2 of the pans stick everything (two others we'd bought for a present - shame on us!)! Now it's impossible simply to fry eggs even with oil on the pan - they're sticking! Maybe in 90-ies the quality was good... But not in our case. Only the one pan - stew-pan - is still just like new... because we don't use it. :)… Read Full Review
I've had a lot of different cookware throughout the years, but nothing beats the Gastrolux quality. My oldest Gastrolux pan is over 10 years and looks like new! Never had any problems and never had anything stick in them. I can't understand the people saying that they had stuff stick, its bloody impossible if you take care of your pan. I've even started a fire in one of my frying pans after forgetting about it when it contained some oil, that pan is still in mint condition after i cleaned it… Read Full Review
Written on: by jennifferk (1 review written)
I'm so disapoinded when I read bad comment about this product! I've been using Gastrolux for the past 13 years and I just love them! my first pieces is still ike bran new and I'm cooking every day with it! When I read that people had food built up I just feel like troughing out, How could you have a food built up with this easy to clean cookware? I thing people who had food built I will not eat in their house... its tells lots on how they clean their house! This is not mean that the product… Read Full Review
Written on: by retina (1 review written)
I bought a 11inch pan from Activeconcepts, Ontario, Canada. It's great in the beginning and started to stick after 18 months. In my case, Activeconcepts totally ignored my emails to request them honoring the 20 year warranty claims. I was completely disappointed. Recently I contacted the salesperson at their new US distributer in Georgia and got the same answer that loss of non-stick property is due to food buildup, therefore my failure to maintain it properly. So the 20 year warranty claim is… Read Full Review
Written on: by housecooker (1 review written)
I purchased a wok from Activeconcepts on line on April, 2011. It was very happy to use it at the beginning, but started from last few months, it started to stick since there is some residues that I could not clean up even I tried shock treatment. After I contacted the customer services, they told me no free change since it is due to lack of maintenance. I have to pay over $250 to get another new back. Although this products has twenty year guaranty , but one sentence " due to lack of… Read Full Review
These pans are just amazing! it change my life! Just use and clean the way it suppose to and you will keept these all your life! I've got my 1 piece 11 years ago and it's still look like brand new! For your health, to enjoy cooking choose Gastrolux!… Read Full Review
Written on: by Hot-Chef (1 review written)
Firstly, I bought just a frying pan and was absolutely overjoyed with it's ease of use and efficiency. Since then I have bought a casserole pot, a saucepan and a griddle pan; they are all just as good. Superb build quality and so, so easy to clean; nothing sticks. Just a swish with warm soapy water and a quick rinse for a pan as good as new. I notice that a previous review, written from Ontario, speaks of nothing but trouble and problems contacting the dealer. I live in the UK and bought mine… Read Full Review
spent a fortune on these pots $1600.00 aqnd have had nothing but trouble, dealer changes make it almost impossible to keep up with. we bought these at the toronto home show way back and have a ton trouble.
the fact is i could have spent nothing for the same trouble i have now.
i see they havent been at the home show for a awhile now, i wonder whyyyyyyyyyyyyyyyyyyyy hmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
mr. r. g
m6m2k9… Read Full Review
we love this frying pan and have never had any problems in the 2 years we have had it- it looks like new yet gets used 4 out of 7 days a week. fantastic!… Read Full Review
When I lived in Europe in the 1990's I bought a Gastrolux and after trying one piece, immediately bought others (and threw out all of my American cookware!). I have had all pieces for over 15 years and am only now starting to think about replacing a few, most heavily used ones. I always use non-stick utensils, wood or plastic, follow the directions for heating and adding oil, occasionally cleaning with oil and salt as directed, and never put the pots in the dishwasher. I love the even… Read Full Review
I was sold these pans as they where supposed to be the best of the best and totally non stick. At first i was convinced but within 6 mths...not!
I have thrown one frying pan out and are about to do the same to the other! The Griddle is loosing it coating and I have it protected throughout. What is as disappointing is the lack of customer care from the shop (Cooks of Stafford UK)blaming not cleaning the pans correctly - which i did to the letter and as others have stated not using metal… Read Full Review
I absolutely love the cookware. I just purchased my fourth piece because I am so happy with it. It comes up like new every time I wash it and I can cook on high temperatures without ruining the pan. Unfortunately, it is a bit pricey but worth it when you get what you pay for. I don't expect to replace it for a very long time… Read Full Review
We absolutely love our Gastrolux cookware. We have the Wok, and two frying pans, as well as two saute' pans. I have had to replace the glass lids, as we have broke them several times, but can order them online at www.activeconcepts.ca, and delivery is very fast.
We found the key is to wash the cookware when it is hot, this helps to reduce the build up of food so nothing sticks. It provides a very even heat, and can go right into the oven. The best product ever… Read Full Review
We recently purchased 4 pieces of Gastrolux cookware as part of our wedding money received, and absolutely love the product. It is far better than any other products we have tried, and we have tried them all. It has a very easy to clean non stick surface, and as long as you wash the product when it is hot, it cleans up nicely. Highly recommend purchasing this from www.activeconcepts.ca, and if you are looking at more than 3 pieces, give them a call and they will provide a volume discount… Read Full Review
I have seen several reviews that are not favorable about Gastrolux, only to disagree with them all. If this cookware is kept clean, and not abused, it will last forever. We have owned the product for 13 years, and have continued to add to the collection. We had one problem with a handle, and it was replaced under the warranty program in a timely manner. This is a healthy product to use as it has no chemicals in it. The handles are oven safe to 500 degrees, and if kept clean, provides a… Read Full Review
Written on: by yjtdb (1 review written)
First 6 month, it was an awesome pan, but after using six month, it is stick and coating off from this pan. And Gastrolux Cookware doesn ' t honor their warranty, they won ' t give you any responses when I tried to claim. I spent $300 for this pan that same value with a $30 pan… Read Full Review
We received 3 pieces for our wedding two years ago and absolutely love the Gastrolux cookware. A bit shocked at the price our (good) friends paid, but are we every happy. We threw away all of our other cookware and only use this… Read Full Review
As rated by our community of reviewers
" Expensive and useless " Read More
" Non stick coating came off wok after first use. " Read More
" Dodgy Company " Read More
" Terrible experience with the sticky pan " Read More
" Expensive and rubbish " Read More