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| Customer Service | 0.6/10   |
|---|---|
| Value for Money | 0.2/10 |
| Reviewer Rating | 0/10 |
| Overall Rating | 0/10 |
Full review by
bommelis
on 14th Jul 2008
User Rating : 0
Respect :
0
Good Points: Good service until they get your credit card no. Good fares
Bad Points: See general comment
General comments: We reserved 2 One World round the world business Class tickets with 1st-air net one year ago, and they charged us a deposit of 4800 US$. In December I had to change one flight by myself with the operating airline, because they promised to change the flight, but they never did it. Unfortunately we had to cancel the trip in January. It took me several phone calls and e-mails to get the reservation cancelled. But finally they did it.Since this time we are waiting for the refund. The tickets weren't issued. I used to be a travel agent so I had the chance to check this. There is no refund from the operating airline side. I called, I wrote e-mails, once the chairman answered, he told me, that they had a problem to receive e-mails from overseas. This was in May. They promised me to call back. Until today, we are still waiting for our money and if we are lucky we will receive excuse. I will continue the story.......
bommelis's review and ratings | 183 words
Review by
amelialim
on 11th Jun 2008
User Rating : 0
Respect :
0
I have paid the full amount required by 1st-air for four round trip business class tickets, US to Asia, via check. I have one month more before my departure date. The airlines that I have reservations with indicate that I do not have tickets yet. Based on information and reviews available on the web, I am concerned that I will not be ticketed in time for my trip.
amelialim's full review | 81 words
Review by
kaztraveler
on 26th May 2008
User Rating : 0
Respect :
0
While they appear to be helpful, they are not reliable. Tickets are still not issued for flights departing in 1 week's time, though payment was received 2 weeks ago.
kaztraveler's full review | 77 words | 1 comment added.
Review by
vladnar
on 10th Sep 2007
User Rating : 0
Respect :
0
Called several times and was promised a quick reply. After that, none of my phone calls have been returned.
vladnar's full review | 32 words | 2 comments added.
Review by
johnhart
on 27th Apr 2007
User Rating : 0
Respect :
0
Beware of 1st-Air!
johnhart's full review | 112 words | 1 comment added.
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