Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 13/02/2011
I have had this unit for a couple of years now and it generally works fine. Route planning can be a little odd at times but with common sense it is ok. It has a tendancy to crash sometimes and needs rebooting. On a couple of occassions I had to reload the operting system. Not easy when travelling! Because it has no memory card, the maps no longer fit as one piece. You now have to load Europe in 4 sections. No greast issue but the provision of a card slot would have saved all the hassle… Read Full Review
Written on: 26/11/2010
I bought mine in June 2009 because it had Europe on it. Until I took up the offer to renew my subscription all updates had worked fine then.... The day after paying the £35 I did what it told me to do - an update. It crashed and eventually after many emails and following their advice it no longer connected to my PC and was useless. They did take it back and replace it. The new one required an update - back to square 1. THe current version of the West European zone map will not download on to… Read Full Review
Written on: 23/10/2010
Would never recommend a Tom Tom to anyone. My One XL looses it's charge and shuts down without warning. Updates have now removed UK postcodes and won't accept my activation code. In Ireland the maps were so poor sometimes it showed us driving over fields! Never again!… Read Full Review
Written on: 07/09/2010
This is the second Tom Tom device I have purchased and very disappointed. I have similar experiences to other uses. The device is unreliable, requires re-booting and lots of fiddling to get it to work each time I get it out to use. I have got into the habit of printing maps to take with me because it fails at the worst possible time. Very frustrating… Read Full Review
Written on: 05/09/2010
My tomtom xl live is my second tom tom.It had to be changed once and I had a lot of trouble and many emails in order to set it up. It quite frequently reboots for no apparent reason. Recently I have had two days when it started out OK then just refused to navigate. Every time I wanted to navigate to an address (postcode, intersection, street and number, city centre) it just froze and then rebooted. So in the middle of a day out and a working day I had to rely on my I phone. I might just have to… Read Full Review
Written on: 31/08/2010
The device is terrible. The device is new but the maps are very inaccurate so so I tried to update the device online but of course their update/installation of their device management program sucks as well. This is the 2nd one I have bought (US and Europe) so I must be the sucker… Read Full Review
Written on: 18/07/2010
Originaly bought the ONE XL many years ago and had a generaly good experience with it, but when I recently tried to update with new map configuration everything changed. System started with big red 'X' on the screen, contacted via website and found the answer or so I thought. When I did mange to get the ONE XL past this everything had been deleted, so following instructions from their website formated the TOM TOM(which took 12 hrs!!) but no avail. Eventually e-mailed and rang TOM TOM who… Read Full Review
Written on: 15/07/2010
This tomtom does not recognise the congestion zone in London. I don't think it warns you about any toll roads coming up either. It crashes a lot and was returned to amazon & I got my money back. I stupidly bought a more expensive model on the recommendation of tomtom & bought it directly from them. It also crashes & doesn't have enough space for the map. No expansion slot either. Although they have a 30 day map guarantee, they will not refund me for the unit. If you are going to buy one… Read Full Review
Written on: 10/07/2010 by HAgadget (1 review written)
When purchased new you are allowed to download the latest maps just once. The download is quite slow, taking almost an hour, even though I have a fast broadband connection, the Tom Tom server timed out five times, sometimes after only a few minutes. Fortunately the download can be resumed without starting at the beginning. Data transfer is slow to and from the unit, full backups taking over an hour even with USB2. Route calculations take a long time, I would say at least ten times as long as my… Read Full Review
Written on: 17/04/2010
I have had three sat navs and my new tom tom xl is far superior to the goodmans i first had which was followed by a garmin.Had a problem initially when it crashed completely but tom tom replaced the device and added free camera updates for a year.Don't buy any other make… Read Full Review
Written on: 03/03/2010
I purchased my tom tom in 2007 l paid £230 and l was expecting a trouble free sat nav from one of the market leaders. How wrong could l be, when l first got it it had a full uk post code system installed, then as advised by tom tom to keep hooking up to their web site for the latest updates, it was during one of these times they deleted the post code option without any warning. The device keeps crashing and only worked correctly for a short while. l have spent more time emailing tom tom… Read Full Review
Written on: 02/08/2009 by geomowat (10 reviews written)
I bought mine when it was bundled with TomTom's RDS-TMC Traffic Receiver as the 'Traffic' model. Initial item exchanged as it did not work at all from new. So far, I have only used this Satnav in Scotland, England and Wales.
Good Points: Good size screen, clear display, traffic receiver (subscription-free version) seems to work equally well on several cars and can offer useful extra information. When it is giving one a plausible route, then it does so clearly and in a way that is easy to… Read Full Review
Written on: 24/06/2009
tom tom one xl is a complete waste of money. uses it at least 8 times a day, always freezing and will not start up very dissapointing… Read Full Review
Written on: 31/05/2009
Tom Tom ONE XL Europe is asy to use, recommended. Clarity, maps can be updated on the internet. Does have a low battery life, touch screen very sensitive… Read Full Review
Written on: 19/04/2009
what an impressive unit the Tom Tom ONE XL Europe seemed but tried several demos took me via richmond park from a3 cloed about 10 years .turn right from putney high street into disraeli road 1 way at least 20 years? up to date maps seem dated exchanged unit at john lewis could not connect to tom tom home note I unit per tomtom home account used yesterday going to portsmouth no safety cameras at all .dissapointed with what seemed a good unit returning tommorow to john lewis also note map share… Read Full Review
Written on: 06/03/2009 by JBCOOK (1 review written)
Straight out the box - launched the device and went through the setup steps selected language, time & voice preference all fine.
Then it fails with the "no maps found errors"
Having spent £130 on the device I would expect better.
I would expect it to work straight out the box.
As an IT consultant / network architect I'd hope that I know a bit about configuring new hardware........ the Tomtom XL has failed at the first hurdle... less than impressed. Following advice on various forums
Rebooted… Read Full Review
Written on: 01/12/2008 by lizal (1 review written)
Would not buy again because of this issue. Support from Tom Tom is only on line can not talk to anyone. Everytime I plug mine into the computer something goes wrong and I have to e-mail support not happy about this. Tried to restore my back up and it wont work, again contact support VERY FRUSTRATING!… Read Full Review
Written on: 24/09/2008 by cmartlew (1 review written)
A real headache after purchasing an upgrade French map. The download caused the Tom Tom to "loop" and not work correctly.
Tom Tom sent long complicated emails to help sort it out. Ended up storing all info on SD cards so as not to cause further problems. The lesson is they are fine out of the box new don't try upgrading unless you have hours and more cash to spare sorting out problems… Read Full Review
Written on: 29/08/2008 by TheReaderman (1 review written)
After a recent software upgrade, my TomTom One requires a reset before it will connect to my computer, as long as I have the 4 digit security code set. TomTom Support tried to fix it via e-mail. Their e-mails are messy and difficult to read. Then they asked me to send it in. I got it back with a message to say that they couldn't find the fault. The screen protector had been removed and the software reinstalled. No attempt had been made to test it as I had to reconfigure it before using it. When… Read Full Review
As rated by our community of reviewers
" Don,t bother asking for help " Read More
" Avoid this Guy ! " Read More
Written by conifers1
" Thanks " Read More
" Do not buy anything from this website! " Read More
" Brilliant bit of kit " Read More