Marks & Spencer's Coffee Shop Reviews

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★★★☆☆
2.5 / 5
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Latest Reviews

★☆☆☆☆

“poor tasting gluten-free rolls”

Written on: 28/06/2014 by Aydan427 (1 review written)

I wonder if the person who buys the gluten-free rolls for the MandS Coffee Shops has ever tasted them. I enjoyed a delicious bowl of tomato soup today but the snack was spoiled by a revolting-tasting roll and I had to ask for some butter to spread on it. Certainly won't order this item again… Read Full Review

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★★★★☆

“fab !”

Written on: 05/04/2014 by Mitchellnv1968 (1 review written)

lovely food, especially toasted sandwiches, scones and cappachino, nice treat… Read Full Review

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★★☆☆☆

“Oh M&S how could you get this so wrong!”

Written on: 02/04/2014 by Wrenjk374 (1 review written)

I regularly visit M&S cafes when I am in the stores in the Glasgow area, usually outwith busy times. Yesterday I took my 3 year old granddaughter for lunch in the cafe in ,at 12.30pm, and was appalled at the lack of organisation and cleanliness. I had to wait for almost 20 mins in a queue before being served. I had chosen a cheese and ham toastie that I tried to give to an assistant to warm up and was told I had to wait until I was paying before giving it over. If she had taken it from me I… Read Full Review

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★★★★☆

“coffee”

Written on: 20/03/2014 by ptSchmidt485 (1 review written)

I would recommend Marks and Spencer for meals but not for coffee as I have yet to have one hot enough even though I continually ask for extra hot. Other coffee shops do not provide warm coffee - is it because they want a quick turnover of customers?… Read Full Review

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★☆☆☆☆

“LUNCH AT MARKS AND SPENCER WINCHESTER”

Written on: 02/03/2014

Called in for a quick hot lunch after a morning shopping in Winchester,hungry and cold and were served with probably one of the worst meals we have ever had to pay for! Cold carrotts and cabbage and stringy beef with dried mushrooms with two teas - we were charged £14.00. We were amazed that they were cheeky enough to serve the meal like this, with no accompanying potatoes, what a complete rip-off. Upon leaving we queried this and were just told "well, it is all pre-packaged food, nothing… Read Full Review

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★☆☆☆☆

“Marks and spencer Pusey cafe ”

Written on: 15/02/2014

We visited the store on Friday t time to find the coffee bar about to close due to technical problems,we then went down stairs to the supposedly better cafe that was very quiet with lots of miserable staff,after the recent face lift we found the cafe to be very cold(atmosphere)it has lost all that should be special about visiting,my feeling is that the staff should be taken on atrip to various coffee shops to find out what it should be like.Very disappointing not a narks and spencer experience… Read Full Review

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★☆☆☆☆

“Torquay Marks and Spencer cafe very bad service”

Written on: 13/10/2013

I went yesterday with my friend as a treat. Very disappointed. Although it has a sign saying "sandwiches, wraps, salad, drinks" you can't actually order a salad - we were told you can have a side salad with a sandwich. We didn't find this out until we got to the front of the queue. Very misleading! Then we asked for jacket potatoes with a filling, only to be told there was a half hour wait! So then had to go back and choose a sandwich, and the only vegetarian option was egg. There were not… Read Full Review

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★★☆☆☆

“Marks and spener kitchen restarant apalling service”

Written on: 22/09/2013 by deb2603 (1 review written)

Soup good but ordered water with my meal 3 times and it never arrived will be using Cafe 21 in future… Read Full Review

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★★☆☆☆

“Watery Hot Chocolate”

Written on: 20/09/2013

I have noticed recently in the Reading branch the hot chocolate tastes as if it has been made with watered down milk never used to be. Also there are never enough staff to keep tables cleared and make hot drinks. There standards are dropping I think as a whole… Read Full Review

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★★★☆☆

“very big mess”

Written on: 01/08/2013

Yesterday went to Dundrum M&S Coffee Shop, there were working 2 men and they were very busy making teas, coffees and food, very nice guys. When I went to find a place to sit, were nowhere, not because was full of people but because all free places were full of mess and was no one to clean up. Staff member was complaining that he was asking the manager to help but she wouldn't. After about 15 minutes manager appears talking on the phone and trying to clean up the tables. The places was already… Read Full Review

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★☆☆☆☆

“Disappoints me”

Written on: 29/03/2013

Right so, the last 5, yes 5 times..I have entered a m&s cafe in several different locations there are no sandwiches left. I find this rather upsetting as they have fresh and tasty sandwiches. I've considered the time I've arrived at M&S café and I always am there around 12:00p.m. I have been strongly disappointed in them as they always used to have enough sandwiches. I would advice not to plan on going there as they have lack of quanitys. They could improve by making more sandwiches:):):)… Read Full Review

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★★★★☆

“Coffee ”

Written on: 26/03/2013

Have you changed brand of coffee. It is now strong and bitter. It's my treat to go for coffee and a scone at middle rook Bolton or Preston so hope you can go back to old brand… Read Full Review

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★★☆☆☆

“Refurbished coffee shop M&S Guildford”

Written on: 06/02/2013

They have been refurbishing the M&S cafe in Guildford for months and months and therefore I had high expectations! Saw the outcome today for the first time and really disappointed. Cheaply decorated. I had to pay £1.95 for a pot of tea - the pot only contained 1 cup and it and the cup was on a silly block of wood. What a rip off - the tea also tasted horrible. They have obviously put in several serving stations to minimise the queues - its a pity they didn't train the staff how to make the… Read Full Review

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★☆☆☆☆

“weekend in walsall”

Written on: 13/01/2013 by cathyjohnston287 (1 review written)

Went to Walsall for the weekend, travelling down from the 'north', lovely shop, but the toilet/washroom area totally disgusting, my husband found the gents blocked and filthy not what we expect from Marks and Spencers, the ladies had a nasty 'odour' and not very clean. … Read Full Review

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Bertie's Response to cathyjohnston287's Review

Written on: 13/01/2013

What one could call 'bog standard' then.

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★☆☆☆☆

“Great staff, poor management”

Written on: 08/12/2012

as a Brit living in Paris, I went to visit the new M&S in Levallois and had a stop at the café. Lovely staff, smiling. It looked like the manager, a young man, had an issue with a customer over some waiting time, and he was totally disrespectful to the lady and didn't even care. The staff looked pretty embarassed and I would have felt the same in their position. Then the manager left and disappeared and no trace of him until I left the café. I feel sorry for the team as the support they… Read Full Review

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★★★★★

“Really good expericance”

Written on: 10/11/2012

Went to the new cafe shop at fosse park and found it really easy to order queues were fast and the staff were very plesant you can order anything at any till, i actually felt sorry for the staff clearing when customers sat at messy tables when there were clean ones right next to them which the staff clearing were getting to as it was very busy. Another great experiance from marks and spencer!… Read Full Review

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★☆☆☆☆

“cold coffee”

Written on: 29/09/2012 by disappointed99999 (1 review written)

i was in ballymena M/S cafe today 29/9/2012 i ordered a coffee a slice of caake and a pure orange first there where no clean glasses second the coffee was freezing in all it was a total sad effort of a coffee break the whole set up is disappointing… Read Full Review

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★☆☆☆☆

“Organised chaos”

Written on: 14/09/2012 by lesleytan1 (1 review written)

I usually go to a cafe for a rest and a relax but the cafe in the new store at Cheshire Oaks left me stressed and with a headache. First you have to queue to get in. Then you don't know where to go to. Lots of different islands and stands.Decided to have a platter of foods and assumed it would be a platter of cold meats/cheeses/ pickles/ salads but no it was a platter of a selection of hot meals.Odd. Left that station to find something else and decided on the pasta. Where was it? Ah, order… Read Full Review

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Steviej90's Response to lesleytan1's Review

Written on: 05/10/2012

Sounds awful. Hope you recovered from this dreadful ordeal!

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★★★☆☆

“LATTE/HOT CHOCOLATE CUPS AND SAUCERS”

Written on: 12/07/2012 by daxfish (1 review written)

Having visited a number of M & S cafe's can honestly say they are generally very good. HOWEVER HAS ANYONE ELSE HAD A BAD EXPERIENCE WITH THE CURRENT CUPS AND SAUCERS IN GENERAL USE FOR lATTE COFFEE OR HOT CHOCALATE. I have noticed that the centre of the saucer is domed and if the coup is not sat perfectly in the middle the cup tilts and if full some hot liquid spills. Recently had bad experience with young grand daughter where cup tipped and hot chocolate spilled onto her leg. Luckily not hot… Read Full Review

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★☆☆☆☆

“Microwaved junk food”

Written on: 11/06/2012 by FerringFerret (1 review written)

We arrived in Eastbourne looking for somewhere for a light breakfast. Decided M&S has a good reputation. Staff were great, cafe clean, food appalling. We had a bacon roll and the breakfast roll which come already packaged and handed to staff to microwave. I have never eaten such a horrible bacon roll in all my life. The bacon was dried out and so tough I could hardly eat it. Having struggled through it I was annoyed with myself for not returning it as unfit to eat. It's not the fault of the… Read Full Review

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Stevej90's Response to FerringFerret's Review

Written on: 05/10/2012

Perhaps they overcooked your items in their ovens. They certainly don't use their microwaves for those products, that's for sure.

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