Deep Blue Dive Centre Reviews - www.deepbluedive.com

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“Avoid as much as possible ”

Written on: 15/12/2014 by Stanleykj1964 (1 review written)

I ordered online a couple of scuba diving masks and was informed that it was going to be delivered within 3-5 working days. After 10 days I phoned them to find out where the parcel was? They then informed me that the colours I chose were not in stock and asked me if I wanted a different colour. I said that I didn't care what colour it was and that I needed the masks immediately. I waited another 5 days for the delivery and guess what: when I phoned they said that they will send it the… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 15/12/2014 by euSlaughter171 (1 review written)

I've ordered a couple of scuba diving masks online. After about 10 days I received an email saying that the colour I chose has been discontinued. I emailed them back asking for any other colour and guess what: no reply for another few days. When I phoned them they said that it will be sent in a few days!!!??? The worst online shopping experience ever! … Read Full Review

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★☆☆☆☆

“Deliver wrong goods but do not care.”

Written on: 04/12/2014 by JustinTate (3 reviews written)

Have to agree with other reviewers about the very poor service. I ordered a pair of dive books. The wrong model of boots was sent. I emailed them about this but no reply. I needed boots for an immanent holiday so I reordered with a next day delivery surcharge, with the thought that I could resolve the issue of the other boots after the holiday. In the 2nd order the wrong model of boots was sent again! I phoned the shop, and after being put on hold for 10mins, was told that the boots that I… Read Full Review

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★☆☆☆☆

“Deliver wrong goods but do not care.”

Written on: 04/12/2014 by JustinTate (3 reviews written)

Have to agree with other reviewers about the very poor service. I ordered a pair of dive books. The wrong model of boots was sent. I emailed them about this but no reply. I needed boots for an immanent holiday so I reordered with a next day delivery surcharge, with the thought that I could resolve the issue of the other boots after the holiday. In the 2nd order the wrong model of boots was sent again! I phoned the shop, and after being put on hold for 10mins, was told that the boots that I… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 08/07/2013

Ordered online only to have an email from them to say they had cancelled an order because of a "security problem". I phoned them up and not only could they not tell me what the problem was, but they would not resolve it. It was as if they did not want the business. I would avoid like the plague, probably the worst customer service experience (and most baffling) I've ever had… Read Full Review

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★★★★★

“Quick and Good Value.”

Written on: 11/04/2013

Was worried about this website after seeing some negative reviews on here, but can't find anything to complain about myself! I found the BCD I wanted and it was at a lower price than any other website or SCUBA shop I had come across. Moreover I was able to get next day delivery for just £1, which was very helpful. I was kept informed regularly by text and email about the status of my order, and was even given the precise hour which it would be delivered in, so no need to wait in all day. It… Read Full Review

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★☆☆☆☆

“Worst online dive website ever, WATCH OUT”

Written on: 17/09/2012

I ordered several times with them. There are laways late and poor in communication. But the last time was the worst. I ordered a reg and first stage. They got it wrong between DIN and YOKE. Quite a basic mistake! I sent at least 10 emails and call several time. I am still waiting for an answer ... please watch out !!!!… Read Full Review

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★★★★★

“Can not fault the service”

Written on: 21/05/2012

Living over sea's and did the order via phone and dealt with Mitch who could not have been more helpful. He even phoned back to say the colour of fins weren't in stock and would I want to wait for them to come in or chose another colour. Great advice and price, just opened my huge box of goodies and very happy. Thank you… Read Full Review

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★☆☆☆☆

“False advertising on web site”

Written on: 22/04/2012

I havnt bought anything from Deep Blue for years, reason for this is I was in the shop years ago wanting to buy a new Semi dry suit, the customer service was terrible, I was told "there all upstairs, tell me the make you want and Ill get it" so no having a look at the selection..haha nevermind,, its them that lost the sale( I bought one from the diving centre in newscastle) Then I was in having my cylinder filled, the young sales lad filled my bottle as quick as he could, could barely touch it… Read Full Review

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★☆☆☆☆

“Stock items not 'in stock' poor, poor customer service”

Written on: 13/04/2012

Ordered 2x regs & guages having looked on-line & spoken to Deep Blue Diving. The website was showing in stock & at no time did the sales person say goods were not in stock & was promised 3-5days delivery of goods. Now seven days later I have called Deep Blue to chase order only to be told they are still waiting for the goods from the manufacturer. Shockingly bad service, will never ever use again or recommend to anyone, companies of this quality will not survive for long if they continue to… Read Full Review

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★★★★★

“Excellent Service. Can't fault them.”

Written on: 20/01/2012 by bankend (1 review written)

I don't normally write reviews but having read a number of negative reviews for this company I thought that I should let people know of my experience with them. Having read the reviews for this retailer I was a bit trepidatious about ordering from them but given that they were the best price by far for the kit I needed, I decided to give them a go and have absolutely no regrets. With a lot of the negative comments being about delivery delays I followed the advice on the company's web site and… Read Full Review

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★★★★☆

“I'm happy”

Written on: 07/01/2012

To be honest, i got my order in one week (in Holand). No complaints about price an delivery from my side… Read Full Review

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★☆☆☆☆

“Simply the worst service ever!”

Written on: 09/08/2011 by phillip_craswell (4 reviews written)

I placed an order using the company's website and the next day had a call saying that it had not been taken correctly. Their computer system's had made a mistake and I would have to pay a further £50 if I still wanted everything. I eventually spoke with the manager and he agreed to provide the full package for a further £30 instead of the £50. The order was to be with me by the following Monday but instead took nearly 2 weeks. I called to ask where the items were and was treated very… Read Full Review

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★☆☆☆☆

“DO NOT CONSIDER BUYING FROM DEEP BLUE SPORTS / DIVING...”

Written on: 03/07/2011

My son ordered an LED torch for my birthday from this shambles of a company, he ordered it in good time for my next diving trip however, Chris and his incompetent bunch of colleagues decided that they wouldn't post the item out BUT they would tell us that they had posted it. After two weeks of waiting and three days before my trip I was told that "Second class post can take up to 5-7 working days" even though I had already waited 8 working days! TOO LATE, I was off diving and a week later I… Read Full Review

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★☆☆☆☆

“Refuse to buy anything from the shop due to the...”

Written on: 13/03/2011

Refuse to buy anything from the shop due to the unbelievable level of arrogance of the staff, particularly the AR$EHOLE who runs the gunroom. Avoid at all costs.

Ps, little tip for the staff: Don't have a few pints in the pub at lunch time and then face customers, I could smell the alcohol on your breath a mile away… Read Full Review

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★★★★★

“I have now placed 4 orders with www.deepbluedive.com...”

Written on: 01/06/2010

I have now placed 4 orders with www.deepbluedive.com and all have been delivered on time and on top of that they have actually delivered the goods I have ordered (unlike another company who I have had to chase on several occasions and am still waiting for the goods, diveline). I can not really comment on there customer service as I have only communicated with them via the web page and as the goods I have ordered have arrived I have had no reason to get in touch with them afterwards… Read Full Review

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★☆☆☆☆

“I bought 10 litres 300 bar tank,I got it yesterday,the...”

Written on: 16/04/2010

I bought 10 litres 300 bar tank,I got it yesterday,the first thing that I noticed it was more than one year old.Next day I took it to the Diving Centre
to fill it up,after one minute it was connected to the system,the seal got burst.So I made call to the Deep Blue Dive,it wasn't helpfull,so I took the
picture of the tank,and email them with explanations what happened.I was lucky because on Sunday I suppose to go to deep dive with that tank,so you
can imagine what would happen on 30 mentres… Read Full Review

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★★★★★

“Cannot fault service or excellent quality of...”

Written on: 07/04/2010

Cannot fault service or excellent quality of product.Efficient and on time-many thanks… Read Full Review

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★☆☆☆☆

“I purchased a gun cabinet from deepbluedive.com. ”

Written on: 11/03/2010

I purchased a gun cabinet from deepbluedive.com.

I paid for a delivery of before 12 noon. The item never arrived. I even emailed them and they replied saying "Item will be there today". The item never arrived.

I had to chase the supplier direct. They never got told to dispatch the order on a before 12 and do not offer this service. I wasted a days holiday for an item that never turned up. They refunded only part of my delivery charge. Not the whole delivery. Phil at deep blue dive said "I… Read Full Review

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★☆☆☆☆

“After reading the reviews on this website i so wish i...”

Written on: 02/03/2010

After reading the reviews on this website i so wish i didnt bother with Deep Blue Dive Centre.

Firstly i asked to pay extra for delivery of my Tusa Platina Hyperdry snorkel to insure i would recieve my goods on time. Having phoned the order though and spoke to a young man i was assured i would recieve the goods the next day.

I am yet to take delivery and have emailed twice with no reply. Today i called Deep Blue and spoke to another fellow who told me that i had just paid extra for 2nd… Read Full Review

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