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Written on: 08/07/2013
Ordered online only to have an email from them to say they had cancelled an order because of a "security problem". I phoned them up and not only could they not tell me what the problem was, but they would not resolve it. It was as if they did not want the business. I would avoid like the plague, probably the worst customer service experience (and most baffling) I've ever had… Read Full Review
Written on: 11/04/2013
Was worried about this website after seeing some negative reviews on here, but can't find anything to complain about myself! I found the BCD I wanted and it was at a lower price than any other website or SCUBA shop I had come across. Moreover I was able to get next day delivery for just £1, which was very helpful. I was kept informed regularly by text and email about the status of my order, and was even given the precise hour which it would be delivered in, so no need to wait in all day. It… Read Full Review
Written on: 17/09/2012
I ordered several times with them. There are laways late and poor in communication. But the last time was the worst. I ordered a reg and first stage. They got it wrong between DIN and YOKE. Quite a basic mistake! I sent at least 10 emails and call several time. I am still waiting for an answer ... please watch out !!!!… Read Full Review
Written on: 21/05/2012
Living over sea's and did the order via phone and dealt with Mitch who could not have been more helpful. He even phoned back to say the colour of fins weren't in stock and would I want to wait for them to come in or chose another colour. Great advice and price, just opened my huge box of goodies and very happy. Thank you… Read Full Review
Written on: 22/04/2012
I havnt bought anything from Deep Blue for years, reason for this is I was in the shop years ago wanting to buy a new Semi dry suit, the customer service was terrible, I was told "there all upstairs, tell me the make you want and Ill get it" so no having a look at the selection..haha nevermind,, its them that lost the sale( I bought one from the diving centre in newscastle) Then I was in having my cylinder filled, the young sales lad filled my bottle as quick as he could, could barely touch it… Read Full Review
Written on: 13/04/2012
Ordered 2x regs & guages having looked on-line & spoken to Deep Blue Diving. The website was showing in stock & at no time did the sales person say goods were not in stock & was promised 3-5days delivery of goods. Now seven days later I have called Deep Blue to chase order only to be told they are still waiting for the goods from the manufacturer. Shockingly bad service, will never ever use again or recommend to anyone, companies of this quality will not survive for long if they continue to… Read Full Review
Written on: 20/01/2012 by bankend (1 review written)
I don't normally write reviews but having read a number of negative reviews for this company I thought that I should let people know of my experience with them. Having read the reviews for this retailer I was a bit trepidatious about ordering from them but given that they were the best price by far for the kit I needed, I decided to give them a go and have absolutely no regrets. With a lot of the negative comments being about delivery delays I followed the advice on the company's web site and… Read Full Review
Written on: 09/08/2011 by phillip_craswell (4 reviews written)
I placed an order using the company's website and the next day had a call saying that it had not been taken correctly. Their computer system's had made a mistake and I would have to pay a further £50 if I still wanted everything. I eventually spoke with the manager and he agreed to provide the full package for a further £30 instead of the £50. The order was to be with me by the following Monday but instead took nearly 2 weeks. I called to ask where the items were and was treated very… Read Full Review
Written on: 03/07/2011
My son ordered an LED torch for my birthday from this shambles of a company, he ordered it in good time for my next diving trip however, Chris and his incompetent bunch of colleagues decided that they wouldn't post the item out BUT they would tell us that they had posted it. After two weeks of waiting and three days before my trip I was told that "Second class post can take up to 5-7 working days" even though I had already waited 8 working days! TOO LATE, I was off diving and a week later I… Read Full Review
Written on: 13/03/2011
Refuse to buy anything from the shop due to the unbelievable level of arrogance of the staff, particularly the AR$EHOLE who runs the gunroom. Avoid at all costs.
Ps, little tip for the staff: Don't have a few pints in the pub at lunch time and then face customers, I could smell the alcohol on your breath a mile away… Read Full Review
Written on: 01/06/2010
I have now placed 4 orders with www.deepbluedive.com and all have been delivered on time and on top of that they have actually delivered the goods I have ordered (unlike another company who I have had to chase on several occasions and am still waiting for the goods, diveline). I can not really comment on there customer service as I have only communicated with them via the web page and as the goods I have ordered have arrived I have had no reason to get in touch with them afterwards… Read Full Review
Written on: 16/04/2010
I bought 10 litres 300 bar tank,I got it yesterday,the first thing that I noticed it was more than one year old.Next day I took it to the Diving Centre
to fill it up,after one minute it was connected to the system,the seal got burst.So I made call to the Deep Blue Dive,it wasn't helpfull,so I took the
picture of the tank,and email them with explanations what happened.I was lucky because on Sunday I suppose to go to deep dive with that tank,so you
can imagine what would happen on 30 mentres… Read Full Review
Written on: 11/03/2010
I purchased a gun cabinet from deepbluedive.com.
I paid for a delivery of before 12 noon. The item never arrived. I even emailed them and they replied saying "Item will be there today". The item never arrived.
I had to chase the supplier direct. They never got told to dispatch the order on a before 12 and do not offer this service. I wasted a days holiday for an item that never turned up. They refunded only part of my delivery charge. Not the whole delivery. Phil at deep blue dive said "I… Read Full Review
Written on: 02/03/2010
After reading the reviews on this website i so wish i didnt bother with Deep Blue Dive Centre.
Firstly i asked to pay extra for delivery of my Tusa Platina Hyperdry snorkel to insure i would recieve my goods on time. Having phoned the order though and spoke to a young man i was assured i would recieve the goods the next day.
I am yet to take delivery and have emailed twice with no reply. Today i called Deep Blue and spoke to another fellow who told me that i had just paid extra for 2nd… Read Full Review
Written on: 06/01/2010
Product never arrived after waiting 25 days for a product that should have been delivered. Was able to track item and it was returned to deepbluedive because invoices werent with item therefore it couldnt be sent abroad. Currently waiting for money back and feeling let down as i have a dive trip to go on with no way of keeping warm now!!! avoid if you need the product withing 2 months of ordering!!!… Read Full Review
Written on: 05/12/2009 by smuntl (1 review written)
Terrible terrible customer service. Very very rude company. Director "Scott Bisset" has actually written false review on here saying it is good!!… Read Full Review
Written on: 20/11/2009
Ok, this is a long review as have copied exact emails in. In summary, awful customer service, but good products. In detail... read on!
Ordered item from the website which in itself was fine and easy to use. I waited about 10 days and then sent an email to the company to chase up the order. I got a very bland reply back saying "The order has been sent Royal Mail Second Class delivery which takes 1-5 working days. If the item is lost in the post then we must wait until 14 working days to re-send… Read Full Review
Written on: 13/09/2009
Price was good at Deep Blue Dive Centre, delivery was prompt, but cylinder was leaking. Called the shop and they agreed to pay for postage cost of sending the item back, and a replacement would be sent by 1st class post. So I was promised, but no. They took 2 days for the "tecnician" to have a look, and when he finally did, he said there was no leak with the cylinder. The cylinder had "mysteriously" repaired itself, and they would not reimburse the postage. I am still waiting for the "self… Read Full Review
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