CitySprint Reviews - www.citysprint.co.uk

★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“Over promised, under delivered”

Written on: 15/07/2017

Text received from CitySprint the day before expected delivery stating items would be delivered 0800-1300 on the scheduled day. Second text confirming this was received on the delivery day, this was reassuring as I had arranged my day based on the original text information. Having waited the five hours, at 1330 I telephoned the CitySprint office (no mean feat as it is extremely difficult to locate a number). I was told the driver was 'running behind and delivery would be at 1430, I asked why… Read Full Review

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★☆☆☆☆

“The worst company!! Avoid at all costs”

Written on: 23/06/2017

Don't use them at any cost!!! The worst! Driver came late. Didn't pick up the package. I got an email saying package was delivered. They never picked it up! No refund!… Read Full Review

Joldfield99's Comment

Written on: 27/06/2017

Good Afternoon,

I am so sorry to read of your recent experience with us. This by no means is a fair reflection of the standard of service we are committed to providing. If you could please contact us with some further details, ideally a booking reference and we can ensure this is fully investigated and where possible corrective measures are taken.

Please contact us via the website or alternatively call us and I can assure you this matter will be dealt with.

We look forward to hearing from you

CitySprint Care Team



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★☆☆☆☆

“Abusive and aggressive driver”

Written on: 12/01/2017 by nct1982 (1 review written)

I was absolutely apauled by the behaviour of one of your drivers today outside Great Ormand Street Hospital, where he was delivering too. I was attending the hospital with my disabled son. My pram fell out of my boot and knocked the wheel of the drivers parked moped, causing no damage whatsoever. The driver was very aggressive towards me in front of my son and when I said I would be reporting him he hid the company name on his coat. He would not tell me who he worked for and became increasingly… Read Full Review

Joldfield99's Response to nct1982's Review

Written on: 13/01/2017

We cannot apologise enough for this incident and can assure you this will be fully investigated. We will contact security and obtain the vehicle registration number and speak with the courier concerned. This type of behaviour will not be tolerated.

We are so very sorry that yourself and your son were involved in this incident, and we would like to thank you for bringing this to our attention.

Please be assured we take matters like this very seriously and this is by no means acceptable behaviour or a fair representation of any of our couriers.

CitySprint Customer Care Team


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★★★★★

“Fantastic delivery speed ”

Written on: 18/07/2016 by BrendanPatterson2 (1 review written)

Today my sons pump broke and after speaking to abbot hospital to home I was informed that I would receive the pump in up to 6 hours . I was delighted that the pump took just 1and a half hours to be delivered . This service was also provided very late I called abbot at 6pm and the pump was with my at 7:30pm , Thank you city sprint for getting me my replacement pump so swiftly . My son depends on this piece of equiptment and I am very grateful to you for getting to to me so fast . I would… Read Full Review

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★☆☆☆☆

“Wouldn't trust with time-sensitive medical deliveries”

Written on: 01/02/2016 by 89Schofield (1 review written)

Contacted CitySprint Healthcare division 10 days ago to get a price for an emergency international delivery of medication to a sick relative after a UK-based doctor prescribed it for her. It's taken that long for them to realise that they cannot offer their services if the medication is in liquid form. This is after them asking for the same information they already had in emails over and over again (the address three times, as they don't seem to understand different countries can organise their… Read Full Review

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★☆☆☆☆

“CitySprint are worthless.”

Written on: 26/01/2016 by Percilitor (1 review written)

We hired Citysprint for a film project we were working on for three pick ups and deliveries. First day the driver was 50 minutes late, no explanation was offered. When raising the issue with them, they tell us that they don't refund you unless they are over 1 hour and 45 minutes late (!). Second day, they sent us a driver with back problems, which wasn't very helpful to say the least. Third day the van arrives, already filled to the brim with another delivery, so couldn't take our heavy lights… Read Full Review

Nigel977's Response to Percilitor's Review

Written on: 27/01/2016

Why did you use them? Was it because they were 'cheap' and only pay the driver 52p per mile? In which case it's your own stupid fault.

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Percilitor's reply to Nigel977's Comment

Written on: 27/01/2016

We used them because they were actually recommended to us and we needed the logistics to be sorted out asap. And to be honest, they're not exactly cheap for the abysmal service they offer.

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Debbietelford's Response to Percilitor's Review

Written on: 27/01/2016

Hi

I am so sorry for the service experienced during your booking.

Can you forward your contact details to us and we will investigate your complaint.

Kind Regards
Debbie Telford

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Percilitor's reply to Debbietelford's Comment

Written on: 27/01/2016

Hi,

the complaint was already investigated on the day by the people in the call center. No compensation was offered as this sort of service is apparently well within the company's terms and conditions.

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Citysprintcustomercare's reply to Percilitor's Comment

Written on: 03/02/2016

Hello

I am happy to review the details of the booking for you. Please email the job number(s) to us for the attention of Nick.

Thank you

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★☆☆☆☆

“Awful and unreliable service ”

Written on: 21/11/2015 by ipHouston335 (1 review written)

Called up several times and they kept changing the time of delivery. in the end I had to cancel the booking. Noone knew what was going on. Would not use again… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 28/03/2015 by Englishzl1955 (1 review written)

CitySprint lost my driving licence, and the process to seek compensation is proving to be very painful. I'm still waiting for the cost of a new licence to be reimbursed, and no chance of compensation for the effort & trouble caused. Do not use this firm… Read Full Review

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★★★☆☆

“Dangerous driving 01.03.15”

Written on: 03/03/2015

I haven't used your service, but thought it wS right for u to know about your driver! Absolute disgrace how these drivers on the road drive up your ass on the motor way in and out lanes!! AV14 CVH was an absolute disgrace on the motorway today - very dangerous driving, did not feel safe At all with my child in the car! Over the speeding limit and was constantly right behind me on a 40mph road… Read Full Review

Debbietelford's Comment

Written on: 03/03/2015

Hi

I am sorry that you have had a bad experience this morning. This incident will be investigated and the courier interviewed.

Please forward your contact details and I will contact you directly.

Kind Regards

Debbie Telford
Customer Care Manager

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★☆☆☆☆

“Bad customer service and delivery”

Written on: 16/01/2015

Firstly they could not find the delivery address. Apparently the driver could not find it. Then I called the depot to see if it was possible to re-deliver (because the address is very easy to find.) They told me they would book a same day courier in order to fulfill the delivery. The driver should have been there by 4.00. At 5.00 I CALL them (no news form CitySprint) and they could not locate the parcel. After 1hour of conversation I found out thy were to busy today to fuulfill the promise made… Read Full Review

Debbietelford's Comment

Written on: 19/01/2015


I am sorry to here that you were disappointed with the service during your delivery. Please email your consignment number to us and I will investigate this incident and respond back to you directly.


Kind Regards
Debbie Telford
Customer Care Manager

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★☆☆☆☆

“Waste of time & Money!”

Written on: 15/01/2015 by SaniyahHumphries (1 review written)

Booked an overnight delivery on December 4th 2014 which in the end took 4 days to finally reach the client. We had to re-make the item at great expense and used another company. Our replacement package was delivered BEFORE the original one. After hours on the phone to CitySprint and to this day further email correspondence, they still refuse to retract the invoice. Their excuse was that Christmas is a busy time of year and that overnight courier services don't actually mean overnight...! Huh???… Read Full Review

Debbietelford's Comment

Written on: 16/01/2015

Hi

I am so sorry to hear that you were disappointed with the service during your overnight delivery. Please email your consignment number to us and I will investigate this incident and respond back to you directly.

Kind Regards
Debbie Telford
Customer Care Manager

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Hc1234's Comment

Written on: 19/01/2015

ref is as follows: CONSIGNMENT 4576952

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Debbietelford's Comment

Written on: 19/01/2015


Hi

Thank you for contact us again , I will investigate this incident and respond to you promptly.

Kind Regards
Debbie Telford
Customer Care Manager

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Debbietelford's Comment

Written on: 21/01/2015

Hi

Thank you for your patience while I investigated your complaint. Please contact us and I will update you with the results of my investigations.

Kind Regards
Debbie Telford
Customer Care Manager

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Hc1234's Comment

Written on: 21/01/2015

please can you send me your email address?

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Hc1234's Comment

Written on: 21/01/2015

As of today we have accepted a solution from personnel concerned at CitySprint.
Thank you

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★★★★★

“Great service ”

Written on: 12/01/2015 by Aj2228 (1 review written)

Package was collected within 15 minutes from online booking. Delivered very quick too. Very reasonable price for the service, will recommend and use again. Many thanks… Read Full Review

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★★★★★

“Excellent Service all round. Customer service in...”

Written on: 19/12/2014 by turnidge09 (1 review written)

As stated above, the service provided has been superb, making bookings and tracking orders is very easy and come with no complications. Friendly staff and drivers also. Would recommend to anyone who is in need of this kind of service… Read Full Review

Debbietelford's Response to turnidge09's Review

Written on: 22/12/2014

Thank you for you for taking the time to provide such positive feed back. Your description of our service is exactly the level we aim to provide to all our clients.


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★★★★★

“You can't beat CitySprint on price or service!”

Written on: 30/10/2014 by Denissem447 (1 review written)

I had to book a same-day delivery for 2 pallets at very short notice Wednesday this week. I booked the courier at 4:36, who collected the goods at 5pm and had delivered them by 5:30pm - less than an hour from start to finish!!!!!!! I was very impressed with them all the way through the process, and I love their online map tracking progress too - very reassuring. The best part was that it was cheap as chips too - far less than any other comparable courier could do it. Always go for… Read Full Review

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★☆☆☆☆

“Failed to deliver on 3 occasions”

Written on: 30/10/2014 by demetriomarquez (1 review written)

Ordered same day evening delivery with Amazon. Delivery times said between 6pm and 10.30pm. After 10.30pm had been and gone, I contacted Amazon to enquire as to what was going on and was asked if I wanted to cancel the order. I told them I actually wanted what I paid for delivered! I got a refund for the extra delivery charge and re-arranged delivery for the next day. Amazon said it would arrive before 7pm, but made a note that it needed to be delivered after 12pm as I would be away for work… Read Full Review

Debbietelford's Response to demetriomarquez's Review

Written on: 30/10/2014

Thank you for contacting CitySprint, I am sorry that you were disappointed with the service during your Amazon delivery.

Please forward your tracking number and contact details to us and I will contact you directly about this delivery.

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★☆☆☆☆

“Worse company ever”

Written on: 23/10/2014 by Lewisdb1978 (1 review written)

I've ordered a Halloween dress for my daughter and payed £7.89 for next day( evening) delivery. When I tracked my delivery it showed that they tried to deliver but no one was available!!!! Which is a complete F lie because I was home all day, also I called Amazon and they said the driver is redelivering your dress between 9:00 pm and 20:00pm which never happen. My daughter is in bloody tears and I have no idea what to do. Don't ever use this company or you'll regret it. PS city print… Read Full Review

Citysprint_Customer_Support's Comment

Written on: 24/10/2014

Dear Lewisbd1978,

We are sincerely sorry about the delivery problem you have had and would really like to sort that out, can you send us your tracking number so that we can investigate and resolve this for you?

We look forward to hearing from you again soon.

Best regards,

CitySprint Customer Care

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Lolareeve's Comment

Written on: 24/10/2014

Hi there

Tracking number is 77308477. But I think it's too late my daughter had the worse day ever.
I will contact Amazon and sort it withthem. As you are their contractors i'm sure they'll do somthing about it.
Also all comment are bad your rating is very bad, I think you must hurry and do somthing about it.

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★☆☆☆☆

“Was waiting for ages for my delivery, when queried...”

Written on: 06/10/2014 by Freeky (41 reviews written)

Was waiting for ages for my delivery, when queried with the supplier they insisted they had a delivery signature, which was a clear forgery. Clearly any courier that is prepared to take your package can never be trusted… Read Full Review

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★☆☆☆☆

“Limping CitySprint 2014”

Written on: 18/09/2014

Far too many problems on a regular basis, despite supposedly paying for the dedicated service level at a premium, no drivers available, drivers that take on other collections en route and routinely late stressed drivers without spare tyres or a full tank of fuel. It certainly was not like this in 2013 but in 2014 it quickly became clear there is a big problem this year, month in month out despite reducing the number of engagments and using other services instead, and percervering in the hope… Read Full Review

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★★☆☆☆

“Far too late, too many times”

Written on: 12/09/2014 by DenisseTurner140 (1 review written)

I have had an account with Citysprint for several years. Until recently I found their service quite good, but about six months ago they started to badly miss the promised collection time. Yesterday a call booked at 12 noon had not yet been picked up at 5pm, although I had initially been told they would pick up within an hour. As my correspondent closes at 5.30pm, I suggested that Citysprint pick up and then deliver the following morning. I was told that to keep the delivery overnight they would… Read Full Review

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★☆☆☆☆

“Never use this company again”

Written on: 22/08/2014 by Mackenzie141 (1 review written)

Ordered a item from Amazon and was informed that it would be delivered Wed 20th September. Being self employed I decided to lose a days money by staying in for the parcel, However it never came. Looked on my Amazon tracking info to be informed parcel had been lost.Contacted Amazon next morning who agreed to resend it that evening free of charge. At 19.30 still no sign so I again checked my tracking info, and shocked to see it had been delivered to completely different address! Couldn't get hold… Read Full Review

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