CitySprint Reviews - www.citysprint.co.uk

★★☆☆☆
1.6 / 5
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Latest Reviews

★★★★★

“Excellent Service all round. Customer service in...”

Written on: 19/12/2014 by turnidge09 (1 review written)

As stated above, the service provided has been superb, making bookings and tracking orders is very easy and come with no complications. Friendly staff and drivers also. Would recommend to anyone who is in need of this kind of service… Read Full Review

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★★★★★

“You can't beat CitySprint on price or service!”

Written on: 30/10/2014 by Denissem447 (1 review written)

I had to book a same-day delivery for 2 pallets at very short notice Wednesday this week. I booked the courier at 4:36, who collected the goods at 5pm and had delivered them by 5:30pm - less than an hour from start to finish!!!!!!! I was very impressed with them all the way through the process, and I love their online map tracking progress too - very reassuring. The best part was that it was cheap as chips too - far less than any other comparable courier could do it. Always go for… Read Full Review

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★☆☆☆☆

“Failed to deliver on 3 occasions”

Written on: 30/10/2014 by demetriomarquez (1 review written)

Ordered same day evening delivery with Amazon. Delivery times said between 6pm and 10.30pm. After 10.30pm had been and gone, I contacted Amazon to enquire as to what was going on and was asked if I wanted to cancel the order. I told them I actually wanted what I paid for delivered! I got a refund for the extra delivery charge and re-arranged delivery for the next day. Amazon said it would arrive before 7pm, but made a note that it needed to be delivered after 12pm as I would be away for work… Read Full Review

Debbietelford's Response to demetriomarquez's Review

Written on: 30/10/2014

Thank you for contacting CitySprint, I am sorry that you were disappointed with the service during your Amazon delivery.

Please forward your tracking number and contact details to us and I will contact you directly about this delivery.

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★☆☆☆☆

“Worse company ever”

Written on: 23/10/2014 by Lewisdb1978 (1 review written)

I've ordered a Halloween dress for my daughter and payed £7.89 for next day( evening) delivery. When I tracked my delivery it showed that they tried to deliver but no one was available!!!! Which is a complete F lie because I was home all day, also I called Amazon and they said the driver is redelivering your dress between 9:00 pm and 20:00pm which never happen. My daughter is in bloody tears and I have no idea what to do. Don't ever use this company or you'll regret it. PS city print… Read Full Review

Citysprint_Customer_Support's Comment

Written on: 24/10/2014

Dear Lewisbd1978,

We are sincerely sorry about the delivery problem you have had and would really like to sort that out, can you send us your tracking number so that we can investigate and resolve this for you?

We look forward to hearing from you again soon.

Best regards,

CitySprint Customer Care

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Lolareeve's Comment

Written on: 24/10/2014

Hi there

Tracking number is 77308477. But I think it's too late my daughter had the worse day ever.
I will contact Amazon and sort it withthem. As you are their contractors i'm sure they'll do somthing about it.
Also all comment are bad your rating is very bad, I think you must hurry and do somthing about it.

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★☆☆☆☆

“Was waiting for ages for my delivery, when queried...”

Written on: 06/10/2014 by Freeky (41 reviews written)

Was waiting for ages for my delivery, when queried with the supplier they insisted they had a delivery signature, which was a clear forgery. Clearly any courier that is prepared to take your package can never be trusted… Read Full Review

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★☆☆☆☆

“Limping CitySprint 2014”

Written on: 18/09/2014

Far too many problems on a regular basis, despite supposedly paying for the dedicated service level at a premium, no drivers available, drivers that take on other collections en route and routinely late stressed drivers without spare tyres or a full tank of fuel. It certainly was not like this in 2013 but in 2014 it quickly became clear there is a big problem this year, month in month out despite reducing the number of engagments and using other services instead, and percervering in the hope… Read Full Review

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★★☆☆☆

“Far too late, too many times”

Written on: 12/09/2014 by DenisseTurner140 (1 review written)

I have had an account with Citysprint for several years. Until recently I found their service quite good, but about six months ago they started to badly miss the promised collection time. Yesterday a call booked at 12 noon had not yet been picked up at 5pm, although I had initially been told they would pick up within an hour. As my correspondent closes at 5.30pm, I suggested that Citysprint pick up and then deliver the following morning. I was told that to keep the delivery overnight they would… Read Full Review

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★☆☆☆☆

“Never use this company again”

Written on: 22/08/2014 by Mackenzie141 (1 review written)

Ordered a item from Amazon and was informed that it would be delivered Wed 20th September. Being self employed I decided to lose a days money by staying in for the parcel, However it never came. Looked on my Amazon tracking info to be informed parcel had been lost.Contacted Amazon next morning who agreed to resend it that evening free of charge. At 19.30 still no sign so I again checked my tracking info, and shocked to see it had been delivered to completely different address! Couldn't get hold… Read Full Review

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★☆☆☆☆

“City sprint driver,abusive and speeding over 100mph”

Written on: 15/08/2014 by Sutherland312 (1 review written)

Is it professional of your drivers to be giving members of the public abuse?..flashing to me to move into second lane..speeding at over 100mph on the a2 ..slowing down to flipthe bird and make other obsene jestures..mouthing off and swearing at me. Not only was your driver breaking the law at that speed!! he also should be pulled up by your company and given a warning about his behaviour towards a single female in a car with 2 young children in the back! Disgusting!… Read Full Review

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★★★★☆

“Just the Job!!!”

Written on: 22/07/2014 by tommyb86 (1 review written)

city sprint are always willing to go the extra mile to provide the services we need on sometimes very demanding jobs, they understand the clients needs and the importance of offering a first class efficient service… Read Full Review

Debbietelford's Response to tommyb86's Review

Written on: 23/07/2014

Thank you for your feedback.

CitySprint will continue to work closely with your company to meet your business needs.

Our customer care team are available Monday- Friday from 08:00 to 18:00 .

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★☆☆☆☆

“I'd like to give them a good review...”

Written on: 03/07/2014 by acLane104 (1 review written)

Unfortunately I can't, unless I was giving a review solely on the friendliness of their staff... As a local courier I'd like to give them my business but I've been let down on 2 very important occasions that may have a significant impact on my business due to the negative reviews left by my customers… Read Full Review

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★★★★★

“Really helpful people”

Written on: 02/07/2014 by hvRamirez9 (1 review written)

Booked online but rang to ask a question about size of parcel. The lady I spoke to was really helpful and delivery went well and was on time. Great service - would use again… Read Full Review

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★★★★★

“Great service!”

Written on: 02/07/2014 by ZaidenDuncan (1 review written)

Customer service team were really helpful and the tracking facility is awesome!!… Read Full Review

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★☆☆☆☆

“Second time I have been stung!!! AWFUL!”

Written on: 24/06/2014 by KennethAC (1 review written)

Here is my email to City Sprint... I arranged for a delivery last Friday to the @@@@ Theatre. It didn't arrive despite my getting a text to say it was signed for at 12.38pm that day by a gentleman by the name of Shiva. Words cannot describe how frustrated I was when the theatre manager told me that no one had buzzed with a delivery and he didn't have our equipment. We ran around frantically for hours trying to find our very expensive sound equipment but with no luck. It was to be delivered on… Read Full Review

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★☆☆☆☆

“They don't have a clue”

Written on: 19/06/2014 by Callahan406 (1 review written)

Placed a one off delivery as I needed to get a small item to another office 30 miles away. Price quoted online then booked on the phone, then it got messy: - sent courier to the wrong address - sent a van instead of a bike - no confirmation of order sent via e-mail as promised - no confirmation of delivery - called to check delivery and told it was posted as per your request - agent took a long time to clarify the delivery as the driver couldn't speak English - finally told that they'd advised… Read Full Review

Debbietelford's Comment

Written on: 20/06/2014

I am sorry that you were disappointed with our service. Please contact our Customer Care Manager and she will assist you.

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Dvdm22's Comment

Written on: 23/06/2014

Thanks Debbie, I have spoken to them;
Additional 15% was because they sent the courier to the wrong address initially. Although I gave them the right address they seemed to think it was reasonable to bill me for this. They have now agreed to refund this, not because they think they're wrong but because they hadn't told me in advance!

The overcharge on the base price is apparently being investigated and is because the quote came from my local depot but was booked on the phone with the London office - not sure why it should be different....
They told me they're now listening to the phone call to check if I said anything that suggests I accepted the higher charge, knowingly or otherwise.

So, I'm awaiting a call back - promised same day but that was last week.

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★☆☆☆☆

“bad”

Written on: 08/06/2014 by xeDay280 (1 review written)

worst company to deal with warwick office do not deal with… Read Full Review

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★☆☆☆☆

“Weekend delivery specialists that are closed at the...”

Written on: 07/06/2014 by davidfanning (1 review written)

I paid Amazon for a Friday evening delivery, the slot should have been 18:00-22:00. It never arrived, I was given no explanation, notification or information on what would happen next. I tried to call on Saturday, but the customer service line is only open during the week. So I paid for an extra fast delivery, but got a worse service that I would have if I had used Amazon Prime. Now I don't know when I will receive delivery, my weekend is spoilt, I don't know whether to have somebody wait in… Read Full Review

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★☆☆☆☆

“Avoid at any costs”

Written on: 31/05/2014 by miloslavdivis (3 reviews written)

Useless carrier ever. Unfortunately Amazon is using them for evening deliveries during weekends. I doubt they even have been at my house, no call, no message, no card left, only on webpage I could found that they "tried delivery". Well they DIDNT TRIED AT ALL! And the best thing is you cannot call them, you cannot collect parcel anywhere because their lines are open only on weekdays and no-one is able to contact the driver. AVOID AVOID AVOID… Read Full Review

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★☆☆☆☆

“AWFUL SERVICE”

Written on: 23/05/2014 by osHarper338 (1 review written)

I think the least you can do if you're a delivery service is let you know if you weren't able to deliver the parcel. But nope, city sprint has disappointed me for the THIRD time. When I noticed that the parcels still weren't here I tracked them, landed on their website and emailed them asking for the whereabouts. Each time they told me they can only keep the items for 3 (or 5) days and thus they have all landed back at amazon, causing me to have to pay for calling amazon costumer service for a… Read Full Review

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★☆☆☆☆

“Unprofessional !!!”

Written on: 23/05/2014 by Patrickw285 (1 review written)

I was supposed to get a book ordered from Amazon delivered. After two weeks and no book, I decided to look into it and saw that my courier was CitySpritn. I saw that a delivery has been attempted but unsuccessfully. (Note: I order books via mail all the time and they all safely and on time reach my mail box! So this really made me wonder, how difficult has it been for my courier to take the book and place it in my postbox.)So I email them to ask when are they gonna re-deliver. To which they… Read Full Review

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