CitySprint Reviews - www.citysprint.co.uk

★★☆☆☆
1.6 / 5
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Latest Reviews

★★☆☆☆

“Managers are Prats”

Written on: 02/04/2015 by TruthIsHere (1 review written)

CitySprint Beckton is currently being run by Bill & Ben. Especially one guy who would rather focus on being a sexiest malicious biggot, rather than business expansion, colleague relations & a general way of life. I feel sorry for what ever woman has to do business with this man. Then you have his puppet who surely in 5 years time, will start playing golf and perving round in a bright yellow car. Other than that the rest of the team are great and they should be replacing them two complete idiots… Read Full Review

Debbietelford's Response to TruthIsHere's Review

Written on: 08/04/2015

Hi

Thank you for contacting CitySprint.

Please contact me directly and i will be happy to discuss your concerns.

Kind Regards
Debbie Telford
Customer Care Manager

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★☆☆☆☆

“Dreadful service”

Written on: 28/03/2015 by Englishzl1955 (1 review written)

CitySprint lost my driving licence, and the process to seek compensation is proving to be very painful. I'm still waiting for the cost of a new licence to be reimbursed, and no chance of compensation for the effort & trouble caused. Do not use this firm… Read Full Review

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★☆☆☆☆

“Personal Experience of Working for Citysprint”

Written on: 19/03/2015 by 64Reid (1 review written)

Poor rates to myself as a driver make that pitiful rates per mile, dead mileage a third of total running mileage in a usaul working week, which eats into your top line. The rate quoted to driver to get you to cover a job is hardly ever the rate you actually get. If your lucky enough to earn £800 to a £1000 a week after insurance fuel and running costs Hp etc it works out about half of the total and you still have to pay tax out of that.Factor in the odd parking ticket, fines break downs… Read Full Review

Debbietelford's Comment

Written on: 20/03/2015

Hi

Thank you for your comments.

Please contact CitySprint and I will investigate your complaint immediately

Kind Regards
Debbie Telford
Customer Care Manager

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★☆☆☆☆

“employer ”

Written on: 15/03/2015 by ElyseMcGregor451 (1 review written)

city sprint makes its drivers work long hours and expect them to do one weekend a month even though they've worked all week long totally ruin your life when you work for them … Read Full Review

Debbietelford's Comment

Written on: 16/03/2015

Hi

Thank you for your comments.

Please forward your contact details and I will be happy to assist you .

Kind Regards

Debbie

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★★★☆☆

“Dangerous driving 01.03.15”

Written on: 03/03/2015

I haven't used your service, but thought it wS right for u to know about your driver! Absolute disgrace how these drivers on the road drive up your ass on the motor way in and out lanes!! AV14 CVH was an absolute disgrace on the motorway today - very dangerous driving, did not feel safe At all with my child in the car! Over the speeding limit and was constantly right behind me on a 40mph road… Read Full Review

Debbietelford's Comment

Written on: 03/03/2015

Hi

I am sorry that you have had a bad experience this morning. This incident will be investigated and the courier interviewed.

Please forward your contact details and I will contact you directly.

Kind Regards

Debbie Telford
Customer Care Manager

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★☆☆☆☆

“Bad customer service and delivery”

Written on: 16/01/2015

Firstly they could not find the delivery address. Apparently the driver could not find it. Then I called the depot to see if it was possible to re-deliver (because the address is very easy to find.) They told me they would book a same day courier in order to fulfill the delivery. The driver should have been there by 4.00. At 5.00 I CALL them (no news form CitySprint) and they could not locate the parcel. After 1hour of conversation I found out thy were to busy today to fuulfill the promise made… Read Full Review

Debbietelford's Comment

Written on: 19/01/2015


I am sorry to here that you were disappointed with the service during your delivery. Please email your consignment number to us and I will investigate this incident and respond back to you directly.


Kind Regards
Debbie Telford
Customer Care Manager

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★☆☆☆☆

“Waste of time & Money!”

Written on: 15/01/2015 by SaniyahHumphries (1 review written)

Booked an overnight delivery on December 4th 2014 which in the end took 4 days to finally reach the client. We had to re-make the item at great expense and used another company. Our replacement package was delivered BEFORE the original one. After hours on the phone to CitySprint and to this day further email correspondence, they still refuse to retract the invoice. Their excuse was that Christmas is a busy time of year and that overnight courier services don't actually mean overnight...! Huh???… Read Full Review

Debbietelford's Comment

Written on: 16/01/2015

Hi

I am so sorry to hear that you were disappointed with the service during your overnight delivery. Please email your consignment number to us and I will investigate this incident and respond back to you directly.

Kind Regards
Debbie Telford
Customer Care Manager

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Hc1234's Comment

Written on: 19/01/2015

ref is as follows: CONSIGNMENT 4576952

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Debbietelford's Comment

Written on: 19/01/2015


Hi

Thank you for contact us again , I will investigate this incident and respond to you promptly.

Kind Regards
Debbie Telford
Customer Care Manager

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Debbietelford's Comment

Written on: 21/01/2015

Hi

Thank you for your patience while I investigated your complaint. Please contact us and I will update you with the results of my investigations.

Kind Regards
Debbie Telford
Customer Care Manager

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Hc1234's Comment

Written on: 21/01/2015

please can you send me your email address?

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Hc1234's Comment

Written on: 21/01/2015

As of today we have accepted a solution from personnel concerned at CitySprint.
Thank you

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★★★★★

“Great service ”

Written on: 12/01/2015 by Aj2228 (1 review written)

Package was collected within 15 minutes from online booking. Delivered very quick too. Very reasonable price for the service, will recommend and use again. Many thanks… Read Full Review

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★★★★★

“Excellent Service all round. Customer service in...”

Written on: 19/12/2014 by turnidge09 (1 review written)

As stated above, the service provided has been superb, making bookings and tracking orders is very easy and come with no complications. Friendly staff and drivers also. Would recommend to anyone who is in need of this kind of service… Read Full Review

Debbietelford's Response to turnidge09's Review

Written on: 22/12/2014

Thank you for you for taking the time to provide such positive feed back. Your description of our service is exactly the level we aim to provide to all our clients.


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★★★★★

“You can't beat CitySprint on price or service!”

Written on: 30/10/2014 by Denissem447 (1 review written)

I had to book a same-day delivery for 2 pallets at very short notice Wednesday this week. I booked the courier at 4:36, who collected the goods at 5pm and had delivered them by 5:30pm - less than an hour from start to finish!!!!!!! I was very impressed with them all the way through the process, and I love their online map tracking progress too - very reassuring. The best part was that it was cheap as chips too - far less than any other comparable courier could do it. Always go for… Read Full Review

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★☆☆☆☆

“Failed to deliver on 3 occasions”

Written on: 30/10/2014 by demetriomarquez (1 review written)

Ordered same day evening delivery with Amazon. Delivery times said between 6pm and 10.30pm. After 10.30pm had been and gone, I contacted Amazon to enquire as to what was going on and was asked if I wanted to cancel the order. I told them I actually wanted what I paid for delivered! I got a refund for the extra delivery charge and re-arranged delivery for the next day. Amazon said it would arrive before 7pm, but made a note that it needed to be delivered after 12pm as I would be away for work… Read Full Review

Debbietelford's Response to demetriomarquez's Review

Written on: 30/10/2014

Thank you for contacting CitySprint, I am sorry that you were disappointed with the service during your Amazon delivery.

Please forward your tracking number and contact details to us and I will contact you directly about this delivery.

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★☆☆☆☆

“Worse company ever”

Written on: 23/10/2014 by Lewisdb1978 (1 review written)

I've ordered a Halloween dress for my daughter and payed £7.89 for next day( evening) delivery. When I tracked my delivery it showed that they tried to deliver but no one was available!!!! Which is a complete F lie because I was home all day, also I called Amazon and they said the driver is redelivering your dress between 9:00 pm and 20:00pm which never happen. My daughter is in bloody tears and I have no idea what to do. Don't ever use this company or you'll regret it. PS city print… Read Full Review

Citysprint_Customer_Support's Comment

Written on: 24/10/2014

Dear Lewisbd1978,

We are sincerely sorry about the delivery problem you have had and would really like to sort that out, can you send us your tracking number so that we can investigate and resolve this for you?

We look forward to hearing from you again soon.

Best regards,

CitySprint Customer Care

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Lolareeve's Comment

Written on: 24/10/2014

Hi there

Tracking number is 77308477. But I think it's too late my daughter had the worse day ever.
I will contact Amazon and sort it withthem. As you are their contractors i'm sure they'll do somthing about it.
Also all comment are bad your rating is very bad, I think you must hurry and do somthing about it.

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★☆☆☆☆

“Was waiting for ages for my delivery, when queried...”

Written on: 06/10/2014 by Freeky (41 reviews written)

Was waiting for ages for my delivery, when queried with the supplier they insisted they had a delivery signature, which was a clear forgery. Clearly any courier that is prepared to take your package can never be trusted… Read Full Review

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★☆☆☆☆

“Limping CitySprint 2014”

Written on: 18/09/2014

Far too many problems on a regular basis, despite supposedly paying for the dedicated service level at a premium, no drivers available, drivers that take on other collections en route and routinely late stressed drivers without spare tyres or a full tank of fuel. It certainly was not like this in 2013 but in 2014 it quickly became clear there is a big problem this year, month in month out despite reducing the number of engagments and using other services instead, and percervering in the hope… Read Full Review

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★★☆☆☆

“Far too late, too many times”

Written on: 12/09/2014 by DenisseTurner140 (1 review written)

I have had an account with Citysprint for several years. Until recently I found their service quite good, but about six months ago they started to badly miss the promised collection time. Yesterday a call booked at 12 noon had not yet been picked up at 5pm, although I had initially been told they would pick up within an hour. As my correspondent closes at 5.30pm, I suggested that Citysprint pick up and then deliver the following morning. I was told that to keep the delivery overnight they would… Read Full Review

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★☆☆☆☆

“Never use this company again”

Written on: 22/08/2014 by Mackenzie141 (1 review written)

Ordered a item from Amazon and was informed that it would be delivered Wed 20th September. Being self employed I decided to lose a days money by staying in for the parcel, However it never came. Looked on my Amazon tracking info to be informed parcel had been lost.Contacted Amazon next morning who agreed to resend it that evening free of charge. At 19.30 still no sign so I again checked my tracking info, and shocked to see it had been delivered to completely different address! Couldn't get hold… Read Full Review

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★☆☆☆☆

“City sprint driver,abusive and speeding over 100mph”

Written on: 15/08/2014 by Sutherland312 (1 review written)

Is it professional of your drivers to be giving members of the public abuse?..flashing to me to move into second lane..speeding at over 100mph on the a2 ..slowing down to flipthe bird and make other obsene jestures..mouthing off and swearing at me. Not only was your driver breaking the law at that speed!! he also should be pulled up by your company and given a warning about his behaviour towards a single female in a car with 2 young children in the back! Disgusting!… Read Full Review

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★★★★☆

“Just the Job!!!”

Written on: 22/07/2014 by tommyb86 (1 review written)

city sprint are always willing to go the extra mile to provide the services we need on sometimes very demanding jobs, they understand the clients needs and the importance of offering a first class efficient service… Read Full Review

Debbietelford's Response to tommyb86's Review

Written on: 23/07/2014

Thank you for your feedback.

CitySprint will continue to work closely with your company to meet your business needs.

Our customer care team are available Monday- Friday from 08:00 to 18:00 .

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★☆☆☆☆

“I'd like to give them a good review...”

Written on: 03/07/2014 by acLane104 (1 review written)

Unfortunately I can't, unless I was giving a review solely on the friendliness of their staff... As a local courier I'd like to give them my business but I've been let down on 2 very important occasions that may have a significant impact on my business due to the negative reviews left by my customers… Read Full Review

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★★★★★

“Really helpful people”

Written on: 02/07/2014 by hvRamirez9 (1 review written)

Booked online but rang to ask a question about size of parcel. The lady I spoke to was really helpful and delivery went well and was on time. Great service - would use again… Read Full Review

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