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Written on: 04/05/2016 by Charlesm27 (1 review written)
Their site says things like "24 hour customer service" and "online chat" but they really don't provide anything like that. All of those buttons just lead you to more and more frequently asked questions. Very disappointed. DO NOT BUY THIS… Read Full Review
Written on: 27/03/2015
I purchased this to recover some data on an external drive on my iMac. The software was stuck in demo mode, I then raised two support tickets with no success. After following their FAQ's the software still didn't work. Their website wouldn't let me logon to respond nor would it recognise the logon credentials they supplied via email. To top it off they wouldn't respond to my emails about this nor would they give a refund for their faulty software. Don;t waste your time with this rubbish… Read Full Review
Written on: 22/10/2014 by hkThorpe292 (1 review written)
Doesn't state anywhere but in FINE print that the license is annual Worst, most immature customer support I have ever had. Constantly belittling me while throwing the the words LOL at my misfortune in purchasing their over priced software… Read Full Review
Written on: 06/04/2013 by novakordz (1 review written)
1. The Web-site is a lure site. 2. Support never return your emails. 3. Chat support never works. 4. There are reports on the internet of poor service. 5. THE FREE SOFTWARE DATA TOOLS DO THE SAME RESULTS. 6. DON'T BE RIPPED OFF. The software is VERY slow on a low level legacy scan, 2 days for 500gb and likely never to finish it. My hard drive was stolen and I now feel rob again by this company....I am totally devastated and I will be sneaking a refund, if i can get hold of anyone… Read Full Review
Written on: 31/03/2013 by Dragmee (1 review written)
First off, the product works, the old versions do and the new once as well. However, even if you once purchase an unlimited licence (unlimited amount, unlimited period of use, unlimited time of use) of this product they will periodically require customers to purchase a new version as the previous is "no longer supported". Paying 200 dollars every once in a while for this hidden "service" of "Sorry your version isnt supported, pay us some more for unlimited usage!" is making the company and… Read Full Review
Written on: 24/06/2011
I tried to get a refund shortly after purchase when i learned that only 100 MB can be recovered for the purchase price of around 30$. I tried several ways to contact the company but never got a reply. I am left under the impression this is not only a bad business but a full blown scam. Btw. even the 100 MB recovery with my license didn't work… Read Full Review
Written on: 27/04/2011
I followed the instructions for use, including only using the "demo" until I found it would work for me. It looked like it was going to work, but at the last minute would not let me retrieve my data. THEY WOULD NOT REFUND MY MONEY AND REFUSE TO RETURN MY ENQUIRIES. Do not purchase this software… Read Full Review
Written on: 07/01/2011
BinaryBiz VirtualLab Windows v5.x
Bought this in 2008, works great. Now the fun part. Suddenly without notice, the software does not run.After paying $200 for the professional with no quota no restrictions , they demand I upgrade to version 6, for 150 bucksm, and now an anual subscription. They claim they do not support the version 5 and my software will no longer run. What a bunch of. Unreal. Beware of this company, no phone number, you get nowhere from their "support" people. Seems they have… Read Full Review
Written on: 14/12/2010
All's fine with this prog until something goes wrong and you need support.. In years of working with IT software I have never come across an application with such p**s poor backup. Even freeware and shareware have better support than this bunch of clowns give. STAY WELL AWAY!!!!!!!!!
Such a shame, because when the apps working it's brilliant - the best available in my book… Read Full Review
Written on: 01/04/2010
My ongoing battle with BinaryBiz has been entirely fruitless and frustrating. Now I'm at the point where my only source of power over them is to at least warn others.
I placed an order for "quota" to be used on data recovery software. The software was available for immediate download. The order was placed on October 9th at 5 PM. Prior to the time my credit card info was taken, there was no disclosure as to the time it would take to deliver the "quota." In addition, very suspiciously, they… Read Full Review
Written on: 02/02/2010
They are unscrupulous and will harass you to try to take your money… Read Full Review
Written on: 22/10/2009
BEWARE!! Customer support sucks big time. They either ignore requests or say "Read the FAQ's"(I had). The program didn't read anything from the disk and didn't return any messages or errors indicating what the problem may be or how to proceed. I'm surprised they're still in business. LOOK ELSEWHERE FOR HELP!!!… Read Full Review
Written on: 07/08/2009
BinaryBiz is the worst, most UNTRUSTWORTHY business I have ever had the displeasure of doing business with in my opinion. Charged me twice for same subscription, then refused to refund until VISA stepped in. Do not recommend them… Read Full Review
Written on: 01/12/2008 by DerralVL (1 review written)
This company is no longer responding to support requests, but continues to charge subscription fees for subscriptions I had. They were also advertising options & services in Sept '08 that you could not purchase. Emails get returned as no such mailbox… Read Full Review
Written on: 07/09/2008
Does not recover damaged partition, locks up my computer, stay resident in memory and can not shut down now.
Lock up system drive manager.
Very poorly developed in my opinion, and to expensive for me, company should give you none for testing there beta product I feel.
Therefore I do not recommend BinaryBiz Virtual Lab Client… Read Full Review
Written on: 02/08/2008 by ohbob (1 review written)
Not sure how well it works, never got that far but they don't tell you all the costs until after you buy. When I learned how much it would cost to recover my data, I asked for a refund. I have not yet had a rep;y for over a week and feel I have received no support. I kept writing them since there was no phone number to call and finally gave me a refund. Support and service was no good but due to my experience I do not recommend BinaryBiz Virtual Lab Client… Read Full Review
Written on: 09/01/2008 by Joneber (5 reviews written)
BinaryBiz Virtual Lab Client did work for me, but the recovery of over 100GB requires purchase of more recovery 'quota'!… Read Full Review
Written on: 18/07/2007 by tks55 (1 review written)
Stay Away! You can get more for less elsewhere.
There is no documentation for the CD/DVD recovery module. Email support is surly and not helpful. The software doesn't work well. I recovered only 1 of 3 damaged files. Another vendors software recovered all 3 without a problem… Read Full Review
Written on: 09/05/2007 by bystrc (1 review written)
I wasted two weeks working with this program to recover a re-formatted disk. The program was able to identify files on the disk beautifully and I could preview the content. Inexplicably it was not able to recover a single file. I spent $150 for nothing. I want a refund. If the company wants to regain the goodwill of the user community, it should (1) provide real customer service, and (2) offer to recover the first file for free.
Try to imagine my frustration, seeing my files on the list of… Read Full Review
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