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Written on: 28/11/2015 by san jose (2 reviews written)
Mint are an absolute disgrace as a credit card company. I put in a complaint, which they didn't reply to. I've not received statements. They claim to have sent letters which I never received. The complaint was referred to the Financial Service Ombudsman because of all the problems. The FSO decided that I should be paid compensation. I thought things would then improve, but they didn't so I had to refer it to the FSO again. They've now unbelievably added a charge which they shouldn't have so… Read Full Review
Written on: 01/03/2014 by brettmuk (1 review written)
Do not use this company I made a purchase for over £850 and the goods never arrived and when I tried to make a claim under the consumer credit act they said I couldn't as it was a telephone transaction, This was after they had already told me to put it in writing (what a wast of time that was!)there customer service is terrible and when I tried to complain it turns out that there complaints department is the same as there chargeback department and absolutely nothing was done about it. It's… Read Full Review
Written on: 27/02/2014 by CamillaCasey (1 review written)
very bad keep away from mint and rbs had to pay a company £890 to settle my credit card got threatening letters for three months six on the same day. after they had settled sill get statements from them and all they have done is taken of the settlement amount from the amount I owed them . sill after the rest… Read Full Review
Written on: 15/06/2012 by hooch6 (3 reviews written)
I paid my card off in full prior to the due date, yet they still charged me interest! I phoned the customer survice twice about this and both times they said it was because the interest is charged on daily basis! So I guess they have started doing what another reviewer has also said, they charge interest from the day you make a purchase and not from the due date if you miss payment! AVOID at all costs!!!!… Read Full Review
Written on: 27/04/2012
My latest MINT Credit Card statement includes an interest charge relating to recent purchase transactions completed since my previous monthly statement. When I telephoned MINT to query this charge, I was advised that interest charges had been applied IMMEDIATELY (i.e. from the transaction date) on my recent purchases because I had an ongoing interest-free transfer balance on my account. This charge is neither fair nor transparent. I was not made aware that whilst repaying a ‘0% Balance… Read Full Review
Written on: 12/03/2012 by WIGANPEER (1 review written)
I got a letter from MINT asking/telling me to ring a number for a review into how I conduct my account My account currently has a balance of £4100 ( interest free for 12 months with a credit it limit of £9000) I was "invited" to increase I was repaying on this card ( last 3 paymnets total £650 --minimum paymnet currently £100 per month) I was told I would be "be better off" paying back more As I am on interest free and am a "rate tart" -- ie will move to another interest free I said… Read Full Review
Written on: 16/09/2011
I have just paid off the balance left on this card in full - and will never use MINT/RBS again, because: Earlier in this year they cashed a cheque payment I sent them for £50 for £5000 in error. Fortunately, my own bank quickly got the cheque declined and were very helpful. Unlike MINT. I called them after contacting my own bank and spoke to a man with all the customer service skills of a dead slug. He offered no apology or explanation for their cock up and was only interested in taking… Read Full Review
Written on: 21/01/2011
Sent numerous aoutomated phone calls and removed credit limit from £7000 to £350 for late payment of a £6.37 minimum payment and balance on the account-
Sent 5 letters about this amount all took 9 days to arrive - 8 days after i had cleared the balance
I have been a customer since they set up with no problems.
They must have spent £50 chasing £6.37 - If thats respomsible business then
you could fool me. Wont be using them again
… Read Full Review
Written on: 24/12/2010
STAY WELL CLEAR OF THIS CREDIT CARD, YOU HAVE BEEN WARNED.
UNHELPFUL, ARROGANT, DECEITFUL. AVOID - AVOID - AVOID… Read Full Review
Written on: 29/06/2010
Following a consumer dispute regarding a product purchased on my Mint card, Mint refused to help. Following empowering a solicitor to act on my behalf it was revealed that Mint, (despite attempts to wash their hands of the problem) had a legal responsibility involving Section 75 of the Consumer Credit Act 1974. Mint made life difficult… Read Full Review
Written on: 24/10/2009 by GemGirl (2 reviews written)
Would you trust a credit card company that gets your balance wrong to the tune of £2,000?
Last month Mint's automated system said I owed less than my receipts prove. Didn't want any nasty surprises later, so spoke to the call centre, who said they'd sort it out. Rang again a week ago to check my balance - and was quoted three separate figures between £1800 and £4000, all in the course of the same call! The advisor also told me to ignore my next statement as it would be wrong, but not to worry… Read Full Review
Written on: 01/10/2009
i have issued a claim under consumer credit act with mint card they have messed me about for almost a year and also lost all documents i had sent to them ( or so they say) stay clear of them very poor… Read Full Review
Written on: 16/09/2009
Mint reduced my credit limit to a level that made the account be over the limit and then had the ordacity to charge me £12 for being over the limit. I would never ever recommend them to anyone. I would prefer to give them no stars… Read Full Review
Written on: 11/08/2009
my mint card statements do not arrive. seem to stop arriving until i make contact and complain. then restart and stop again. different stories from mint on reason, but its getting annoying and would like to stick two fingers up and say take me to court for the balance… Read Full Review
Written on: 28/07/2009
I too took out a Mint card. I applied on line and was accepted immediately. I got the free 0% interest on balance transfer rate, so I transferred a couple of hundred pounds from another card. All was ok and I made four payments off the balance, on time.
The next payment I paid 3 days before the due date and it didn't clear in time. They charged me £12 late fee and immediately cancelled the 'interest free' agreement and added £25 interest and another £13 payment protection insurance, which I… Read Full Review
Written on: 25/04/2009 by SamWhipp (1 review written)
I was surprised this month to receive my credit card statement from Mint, which informed me I was £37 over my limit and will be charged a late fee and an overlimit fee.
3 weeks prior to this i had called in to the automated system and paid in £50 which would have met my minimum payment and kept me well under the my maximum limit.
Obviously I was perplexed and questioned whether i had taken the details done it correctly or indeed if I had called in.
Going through my phone records i saw… Read Full Review
Written on: 24/04/2009
Very poor service from Mint, recently they decided to up my APR and informed me by apparently putting a leaflet in with my statement amongst all the other leaflets. They say this is adequate notice and as I didn't respond it is final and I can't do anything about it. Customer service is poor stay away from them… Read Full Review
Written on: 22/04/2009 by latics11111 (1 review written)
I purchased a product on line with my Mint Card and never received the goods or a refund from the company. I have contacted Mint on numerous occasions and they have rejected responsibilty. After coming to the end of my tether, I have today contacted a solicitor who advises me to make a complaint through the financial services authority. This company is dreadful and has caused me more stress over the last few weeks than I have had before… Read Full Review
Written on: 08/10/2008
DO NOT GET A MINT CARD!!!!
I got one out with them with their interest free offer.
I have just found out that they have been charging me interest the whole time that i have been with them because i made one late payment.
I knew about this late payment and had phoned the customer services to sort it out which i was told that i would get the interest payment refunded to me and that i will not get charged interested until the offer runs out. THIS WAS FALSE INFORMATION!!!! I have just called them… Read Full Review
Written on: 10/08/2008 by mrctelford (1 review written)
Im a platinum MINT credit card customer and have been flawlessly managing my card for over 4 years and was given a very competetive rate. This month they increased my interest rate by a staggering 13%. When I called to complain about this they quoted 'Terms & Conditions' allowed them to increase whenever they wanted and to what rate they wanted and refused to amend the rate. I believed this to be wholly unacceptable and therefore closed my account without further ado. I feel for those who… Read Full Review
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