Staffs are nice and friendly and the store in Hudderfield is ok

Good fanatic brilliant great super just like to say a few words about virgin mobile

I'm not sure why there are so many low ratings, as my experience over the 4 or so years I've been with Virgin has been fantastic. I started out with a £15 a month tariff and a contract phone with no major issues. When it came time to upgrade, I was offered 1gb of data, unlimited text and 200 minutes at around £8.50 a month. I was happy to take this and used it for a year before encountering a problem with my bill - they charged too much. I called up and they offered to get it rectified, though I couldn't get my old tariff at that price again. They offered me 2gb of data, unlimited texts and 250 minutes instead... for £8 a month! I didn't think they'd be able to offer that package at that price. The customer service is also amazing. The team are friendly and understand your inquiry all of the time. They go the extra mile too. I had run out of minutes for my month and really needed extra minutes to arrange accommodation for next year. While I wasn't able to purchase extra minutes as a bundle as I'd have liked, the rep gave me 20 minute for free until my next month's allowance kicked in. The out of call costs are fairly outrageous but service goes above and beyond what they could have done. I also had a friendly chat about the new phones they had out while discussing my new contract, and rather than up-selling the rep offered a similar price to what I had before, which is exactly what I was after. After purchasing a pay as you go phone with the mandatory credit, I was also refunded the credit onto my contract package, effectively discounting the phone by £20! I think the communication emails could be clearer, though the customer service reps always say they'll look different to what they actually charge. E.g. I received a text saying my tariff would be £15 where it's actually £8, and my bill won't be updated to confirm I'm only being charged £16 and not £32 as the incorrect bill states. The coverage for texts and calls is almost always spot on, but can be a bit shoddy for data at times. It mostly works, but there are some spots where I just can't connect despite it having full signal. So there are a few minor gripes which I'm sure most if not all the networks also have, but otherwise, I've never had such a good experience as above with any other network; I've been on T-mobile, Asda and Vodafone before, and Virgin is by far the best.

I must be honest I have an old Nokia handset & a virgin pay as you go contract. I cannot fault the network & their level of customer services I think is superb. I know that there is many other competitors out there but my £10 go along way plus I have very good coverage for a rural area so all in all I am one very happy customer who is happy to use virgin for the foreseeable future. Believe me I used to be with 02 but Virgin but them to shame! I know that people like to complain but for what I see virgin are good value for money & their range of handsets & tariffs beats off a lot of stiff competition!

Had problem with clarity of sound on my phone rang virgin who were really helpful told me to try a few different things but still had problem so they sent me prepaid package arrived next day sent phone back on Saturday had text on Monday to say they had recived phone and would be in touch in 2 working days which they did phone back day after problem solved

Used Virgin for more than four years now. PAYG for 3 years plus. Monthly sim for a few months. August 2013 wanted to change to a contract. Went into a Virgin store and was told I could have a Samsung S4 mini for discount price of £22. Called Virgin from home to confirm and they said OK. Called my local store and was told one would be put by for me. Went to do the deal and was told no it was a mistake. No climb down. Manager said to call Virgin. I did and was told I could have a Sony Experia SP for £18!!!! I thought I might as well stick with the devil I know. I've not even been charged for the first month. Retired and don't even need a phone much but it's a very nice toy to have anyway. Regards from Gloucester. PS. Phone is even better than I could have hoped for.

Decided to change from Vodafone as the monthly contract was coming to an end. Got a PAC and ordered the Virgin Mobile Sim - fab price £7 pm. Sim arrived in two days, contacted Virgin Customer Services and was told that the switch could take up to 24 hours (this info is on the website). I did the switch when calls and texts were not important as I knew the phone would not work for a while. Was also told that Vodafone do not release the number until midnight and that I would be okay using the phone with the Vodafone sim until 11pm. All went well, phone was working again just fine the next day, mobile internet worked, a few teething problems with outgoing server settingd for the emails, but all resolved, my mistake in username. The virgin mobile network seems to download very quick. Good experience with Virgin Customer Services - would recommend. We also have Virgin Broadband, phone and TV so will get unlimited calls to Virgin mobile numbers at the weekend and to friends on Virgin, well pleased.

fabs and coverage is goog not bad at all, but the customer service is very poor, it must be improved on the signal and network coverage

Never had any issues with virgin great customer service and great packages well worth paying less and getting more

Never had any problems. The fact I'm a Virgin Media customer means I can get their SIM only deal at a much cheaper price. Also works out cheaper to buy an iPhone offline (or pay as you go) and stick to the SIM only deal. Works out cheaper, plus I'm not tied into a contract. If a newer phone comes out or I fancy another one, I can just sell the phone to get the new one! Currently I'm just paying £12.99 and I get 400 mins, 5000 texts, 1GB internet (rare to get this much on other networks nowadays), 3000 Virgin Mobile to Virgin Mobile minutes. Plus I can ring my Virgin Mobile from my home Virgin phone for free (I have the Talk Unlimted package)!

I have been a virgin mobile customer on a pay monthly contract for 3years.
The tariffs are good value, signal good and customer services responsive to
any problem.
People will always feel inclined to report negative experiences not not positive ones. My experience is positive.
Steven, Poole Dorset