Virgin Mobile UK Reviews - www.virginmobile.com

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“Wish we'd stopped with EE”

Written on: 24/03/2015 by pamnden (1 review written)

What a waste of time changing to virgin is becoming. My husband set up an account for 2 phones on 4/3/15, my phone was set up first and went through ok after 24hours. We are now on the 24th and his phone is still set up on the right tariff, after many phone calls and visits to the shop we are no nearer. we got messages saying it was set please ring, another waste of time couldn't explain. They always have an excuse.So think before you change.Might be a good idea to get in touch with watchdog… Read Full Review

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★☆☆☆☆

“Total rip off (only recommend to someone you don't like) ”

Written on: 06/03/2015 by MaryKellys (1 review written)

I was happy a happy customer with Virgin until October 2014 when I notice Virgin had taken £37 from my bank account for my mobile phone bill. I rang customer service finally getting through to some foreign call centre after half an hour on hold only to find out why my £10 a month bill was £37 ,answer was "because I made 3 phone calls to a 0800" , I replied "0800 is free" apparently NOT with VIRGIN RIP OFF !! charged me £27 for 3 phone calls yes 13 minutes of calls £27 !! to a free… Read Full Review

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★☆☆☆☆

“Good Riddance Virgin !! ”

Written on: 06/03/2015 by Smithy1979 (2 reviews written)

Cancelled my 30 day rolling contract 4 months ago by telephone ,although the useless incompetent idiots still insist on billing me ,now threatening to cut me off ,yes cut me off lol never used Virgin Mobile for 3 MONTHS !! . The Virgin clowns want £30 for 3 months NON USAGE ,now threatening me with a debt collection agency which i will be IGNORING like to see them take me to court for £30 for their incompetence needless to say ignoring every threatening letter . I have also cancelled my… Read Full Review

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★☆☆☆☆

“very bad after service”

Written on: 04/03/2015 by frank4smith (1 review written)

I have had a mobile for 3 months from virgin I have sent it back 3 times as its not working correctly each time they say they can't find the fault and won't change the phone I am stuck with a phone that doesn't workfor 2 years… Read Full Review

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★★☆☆☆

“If I ever join ”

Written on: 04/03/2015 by BenPorter (1 review written)

I was with virgin about five years ago! The went over to tmobile and now it's ee and being bought by bt I want to leave so back to virgin I think! The only problem is virgin can't even deliver the phone and the customer services job I'm doing for them chasing up exactly where the phone is on Monday the phone was supposed to be delivered followed the tracking and by twelve noon it hadn't even left the depot so I called and it had been sent to the wrong depot no delivery phoned virgin to complain… Read Full Review

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★☆☆☆☆

“Cowboy's & Indian's ”

Written on: 31/01/2015 by Joe4333 (1 review written)

Virgin do not give damn about customers they are only out to rip you off over the top pricing for going over your data or phone expensive free phone numbers £5 sms texts etc . Also they must sell your details on to 3rd parties due to the number of cold callers i used to receive ( PPI claims from India ,insurance & bank etc )just how did they get my phone number only close family knew it . Also when you leave them your email you signed up to Virgin gets SPAMMED Virgin foreign mafia… Read Full Review

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Frank4Smith's Response to Joe4333's Review

Written on: 04/03/2015

They are useless sent my phone back 3times had it for 3months and they say they can't find a fault which keeps happening

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★☆☆☆☆

“Totally Incompetent ”

Written on: 24/01/2015 by Jimbob34 (1 review written)

After informing useless Virgin customer service that i won't be renewing my contract months ago the idiots still keep sending me bills . Even sent a letter last week "We just received news you have cancelled your direct debit with us ..we have suspended your service and you won't be able to make calls ". A word of warning do not ring to say you are cancelling your direct debit send a letter recorded delivery as they will probably ignore you and still try to bill you . … Read Full Review

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★☆☆☆☆

“Never Again...”

Written on: 23/01/2015 by RashadThomson64 (1 review written)

Can you find someone on virgin who has been able to send a picture messages in the last 4 months? Yes that is how long Virgin are taking to fix a network fault and it isn't fixed yet. Support suggest using an app instead LOL. You can see some other gems from support on the Virgin MMS problem on the Virgin forum Don't use Virgin until they employ some technicians who can fix problems in less than 3 months… Read Full Review

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★☆☆☆☆

“AVOID ”

Written on: 16/01/2015 by Dangermouse79 (2 reviews written)

Virgin are only interested in ripping off their customers with extortionate charges sending unauthorized premium rates texts obviously a money making scheme for Virgin . The only good thing is my contract has ended so the virgin blood sucking leeches won't be getting another penny out of me even had the cheek send me a bill for a month in which i was NOT with them as i had changed to another provider email threatening to "cut me off" for non payment the incompetent fools :)… Read Full Review

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Penelope69Ify's Response to Dangermouse79's Review

Written on: 10/02/2015

I hate virgin mobile. I regret ever going with this company. I just got off the phone with the supposed 'supervisor' who was totally rude. They made mistakes on my bill and there data is astronomically high. I have never delt with such a bunch of babbling idiots. I should have just went with Mobilicity. What a bunch of thrives. Virgin Mobile customer service is disgusting. It was like dealing with children! I hate this company!

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Penelope69Ify's Response to Dangermouse79's Review

Written on: 10/02/2015

I hate virgin mobile. I regret ever going with this company. I just got off the phone with the supposed 'supervisor' who was totally rude. They made mistakes on my bill and there data is astronomically high. I have never delt with such a bunch of babbling idiots. I should have just went with Mobilicity. What a bunch of thrives. Virgin Mobile customer service is disgusting. It was like dealing with children! I hate this company!

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★☆☆☆☆

“Abysmal Service ! Unscrupulous Billing ! ”

Written on: 12/01/2015 by D.Bywater (1 review written)

Virgin overseas 'customer service' conmerchants are just out to rip you off cancelled my "1 month rolling contract" in November yet still received a massive bill for £37 December 9 to January 9 although my contract was £7:50p a month and removed sim card before i went used up my data phone calls Unfortunately i cannot check this bill as my password is no longer accepted and the only way to request a new sim card is that they will send a new password request to my old number (sim card)… Read Full Review

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★☆☆☆☆

“Samsung has been a problem for 12 mths Virgin won't...”

Written on: 30/12/2014 by InfuriatedSue (1 review written)

I have been with Virgin Mobile for many years but in May 2013 I upgraded my contract and was given a Galaxy Ace phone. Over the past 12 months it has been in for repair twice and I have contacted Technical Dept numberous times. They never resolve my problem. I now have 5 months left on my contract and the problems are getting worse (I can't receive many calls without the call being dropped - I then have to call back and explain about the drop calls etc. This is just one of many problems. I… Read Full Review

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★☆☆☆☆

“Only recommend Virgin Mobile to people you really dislike”

Written on: 08/12/2014 by AmayaDavidson488 (1 review written)

Customer service is non existent. You are left waiting for long periods of time, cut off regularly, there is no ownership and I generally think that Virgin Mobile couldn't give a damn about their customers… Read Full Review

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★☆☆☆☆

“Customer care”

Written on: 04/12/2014 by tomt50 (1 review written)

Got a contract phone from them, repair needed after 4 weeks, kept rebooting itself at any time, 6 months in for repair again they kept telling me to factory reset, now without phone and being told to pay rest of contract or face legal action. Customer care mmmmmm… Read Full Review

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★☆☆☆☆

“no reception”

Written on: 30/11/2014 by 446McClanahan (1 review written)

I have been trying to cancel my mobile phone contract since the last 8 month as unfortunately I don't receive any reception in my area. Despite calling the help service several times to complain, they said I cannot cancel and that I would have to pay £300 to cancel it (this is in spite of the fact that they themselves admitted that reception was poor in my local area). I am very disappointed that they cannot even offer a solution to this, as unfortunately I have been stuck with a 24 month… Read Full Review

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★☆☆☆☆

“phone worked for less tha 3 weeks”

Written on: 29/11/2014 by wcMcIntosh412 (1 review written)

ZTE Blade 2 mobile phone stopped ringing, sent to virgin repair centre and told this was water damage but phone was not in contact with any type of fluid while in my possession and if there diagnosis is true, which don't believe the only alternative is I was supplied with a previously damaged phone, now I have a phone I cant use and stuck with a 2 year contract. Virgin are not interested as its not covered in there so called free insurance… Read Full Review

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★★☆☆☆

“internet slow”

Written on: 21/10/2014 by Bristolgem (1 review written)

Internet virgin wifi very disappointing… Read Full Review

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★★★★★

“First class again!”

Written on: 16/10/2014 by petegeoff (1 review written)

Checked my app for Virgin account. One entry listed a call to a mobile in New Zealand, 25 seconds, 90 pence. I called Virgin. Very helpful person, I think in the Philipines. Explained my query. Of course, she had no way of explaining why this called showed up. Number not stored in my phone. The number belongs to a cousin in NZ. She credited me the cost and put a block on calling abroad. I remembered later that I had once called that number from a Virgin payg phone more than five years ago!… Read Full Review

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★☆☆☆☆

“Virgin Exclusive Smartphone Offers - Don't do it”

Written on: 14/10/2014 by CharlieRuiz45 (1 review written)

I purchased a Contract Smart phone from the Sales Team. During the conversation with the Salesman I explained I would be transferring the Sim cards from one phone to another from another provider so that both my daughter and I could have a Smart phone each. At no point during our conversation did the Sales adviser warn me about any Contract issues in terms of having to pay my current service provided a fee to change telephone numbers although I gave him information of what my intentions were… Read Full Review

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★☆☆☆☆

“terrible experience”

Written on: 01/10/2014 by 309Forbes (1 review written)

Slow internet, bad connection, even worse costumer service. Threats and bad listening skills. Badly informed about their own product. Rude and disrespectful staff members… Read Full Review

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★☆☆☆☆

“Very poor customer services. Nonexistant mobile insurance”

Written on: 30/09/2014 by bobmunk (1 review written)

I've been with virgin media for years; broadband, mobile and financial products for both myself and my wife. My wife's mobile phone stopped charging causing us to ask for a warranty repair. Sent phone for inspection and it was returned as water damaged with a picture of the usb port as evidence. I asked for a report as to how this conclusion was reached; no report could be provided. So the engineers just look at the outside of a phone and claim water damage which is their get out clause. From my… Read Full Review

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