Virgin Mobile UK Reviews

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============VIRGIN MOBILE===DO NOT PAY BY DIRECT DEBIT===RIPPED OFF====
BEEN A CUSTOMER FOR ABOUT NINE YEARS NOW,HAVE THE COMPLETE PACKAGE,10MB B/BAND CABLE,PHONE AND THREE MOBILES.
DON'T KNOW WHY BUT I THOUGHT I'D CHECK MY MOBILE BILL FOR LAST FEW MONTHS.
I NEARLY HAD A HEART ATTACK!I CHANGED MY BUNDLE IN JULY TO A NEW PHONE AND A 12 MONTH CONTRACT,£15 PER MONTH,LG 500 AND 500 TEXTS AND 200 X NET MINUTES.MY BILL WAS OK FOR JULY £25,WAS ON HOLIDAY,SENT A COUPLE OF TEXTS FROM CRETE,25 AUGUSTS BILL WAS £58???? ,25 SEPTEMBER £66.20,25 OCTOBER £66.20,THEN TEN DAYS LATER ON THE 4 NOVEMBER THEY HIT MY BANK ACCOUNT FOR,WAIT FOR IT......£96.20.
I RANG AND YEP YOU GUESSED IT,A FOREIGN CALL CENTRE.I ASKED THE GIRL TO EXPLAIN MY CHARGES AND SHE SAID,"THATS WHAT YOUR BILL ON SCREEEN IS...",YOU DON'T SAY SHERLOCK! HOW DO YOU THINK I FOUND OUT?.I ASKED HER TO BREAK IT DOWN AND SHE SAID I SENT 1100 TEXTS! I SAID,"BETWEEN 25 OCTOBER AND 4 NOVEMBER?"
I SAID," I DONT THINK SO"THEY WERE SENT TO "OTHER NETWORKS" SHE SAID,AND THESE ARE CHARGED AT 38p EACH.
I THINK THEY JUST SAY THE FIRST THING THAT COMES INTO THEIR HEADS,I HAVE BEEN TOLD THAT IF I WANT IT ON PAPER IT WILL COST ME MORE MONEY .SO I HAVE LEFT IT THAT THE "FINANCE TEAM"WILL RING ME ON MY MOBILE IN THE NEXT 48 HOURS. I AM SO ANGRY AT THESE PEOPLE THAT THEY CAN GO INTO AN ACCOUNT AND JUST LIFT FUNDS WILLY NILLY. IF YOU SPEND A LOT OF TIME ON THE PHONE WHICH I DONT,YOU EXPECT CHARGES OR YOU CHANGE YOUR PACKAGE,I WOULD HAVE THOUGHT ONE OF THE TEAM WOULD HAVE CALLED TO ADVISE ME ON THE BEST PLAN FOR MY 1100 TEXTS IN 10 DAYS. GET THESE PEOPLE OFF THE PHONES! BOYCOTT THESE COMPANIES UNTIL SUCH TIME THEY PROVIDE AN ACCOUNTABLE SERVICE,AND WE CAN SLEEP EASY KNOWING WE CAN TRUST THEM.

IF ANYONE IS SUFFERING A SIMILAR FATE PLEASE TELL US ALL.

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I always thought Virgin were fairly good (as I have been with them for a number of years) from their customer service to their tarrifs etc, even though thier choice of phones were fairly limited.
UNTIL recently, when I moved job and had to contact them to sort out a few problems (no signal in new building).I am not sure how long they have had 'foreign' call centre's as well as their uk one/s but it is very frustrating when you are trying to sort things out. On more than one occasion I end up hav ...

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I originally took out a 12 month contract with Virgin & then continued with an 18 month contract. I am now 4 days away from the end of this contract & called to cancel and get my PAC code as I need to get a blackberry for work. I sent an email and got a call back, after speaking to a very nice girl I was put on hold for approx 5 mins whilst she tried to put me through to a dept. that could cancel my contract. When I finally got through a very agressive gentleman told me I would need to pay 28 ...

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what you get on the contracts are amazing
the deals are the best i could find and at 18 months!
the network is alright. In some places better than others but i havnt hasd any major probelms with it

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IF YOU VALUE YOUR TIME, NERVES AND MONEY THEN YOU SHOULD AVOID VIRGING MOBILE AS A PLAGUE.

Yesterday tried to join Virgin Mobile on 18 months contract (£25 quid for 500 x-network and unlimited web is a fair deal) plus they offered Mobile broadband bundle with this deal at only £5 a month extra.
INTRO:

The sales woman ran trough standard checks, took down my address, bank details for direct debit and credit card details for delivery charge, put me on hold for a few minutes when done ...

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virgin , you need to answer the phone , and not keep people on hold for 15 minutes plus !! we are customers , keep treating us this way & we will go elsewhere !
i ordered a k770i , for my wife who was on payg . the handset came 2 days later,& they sent TWO . i rang& explained this , they said it wasnt a problem they would send a jiffy bag to return extra handset, this would take 3-5 "working days ". i checked the account online & was dismayed to find they had charged me for delivery twice , & ...

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I am writing this while sat on hold attempting to speak with customer services; I have been waiting for 15 minutes so far. I phoned them a few days ago to discuss same issue and gave-up after being on hold for over an hour.

I emailed 'The Team', explaing my long and abanded call and asked them to call me on my Virgin phone. I got a reply two days later apologising for the prolem and asking me to call them.

So, here I am still sat on hold and about to give-up.

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Three times I have tried to speak to Customer Services via phone, on one occasion being on-hold for over an hour, and three times I have abandoned the call due to long waiting times.

When the call centre was UK based I always got through very quickly but now the calls are dealt with via a call centre in Johannesburg, South Africa it is a nightmare - I was even given an number to call by the Johannesburg rep, as she 'could not deal with this matter', which turned-out to be the number for Dun a ...

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The mobile service Virgin Mobile get is fine, single is OK (same as T-Mobile as they are on the same network).

Handset choice looks to be OK and the tariff's are all OK, and you can upgrade and downgrade your plan as you wish.

The only down side is if you ever need to speak to them - the customer service is good but getting through to them will take between 20 and 45 minutes so it's best to do this sitting down with a coffee!

Overall they are fine and when you get through the seem to be able ...

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was very happy with Virgin Mobile UK, very upset when i moved house and could no longer get a signal at home and had to change to Vodafone. Although in a good way i get unlimited texts and 600 minutes for only £15 a month now so it's not all bad

Vodafone are a lot slower at sorting out problems though (taking 10 working days to repair a phone) whereas virgin always had a brand new phone out to me the next working day no questions asked!

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Unreliable customer service, say the wait will be up to 20 minutes - after 40 minutes, I hung up on Virgin Mobile...

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there are minor things which get on your nerves like wen your in the countryside there isnt any signal but thats all i can say. but once i changed to what they call the addict tariff Virgin Mobile UK all comes to life giving you texts for your top ups. another point is i topped up £10 which gets me 300 texts once i had used all the texts they gave me 300 more for no reason .

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The virgin mobile customer service is very poor they dont help you at all and just could not give a dam also they put you on hold for a long time. They take money out your account unauthorized and dont care!!! When your all set up with them and working the signal is ok well in wigan where i live and its good value for money. I went to set up a mobile after being a customer for years never missing a payment and now i have to wait till they do a credit check!

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i wouldnt change to any one else i am so pleased i changed to virgin, i would always recommend virgin to every one,friendly service and prompt.i had to call them once and they sent me a new phone the next day,all i can say is virgin is ny no 1.

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Terrible. Everytime i go abroad i get told the text and minute tariffs which are cheap and everything but after like 2 texts im out of credit after having £10 credit on my phone. Also my messages arent sending anymore and i have to re-send the same message about 50 times which takes up all my texts. Signal is rubbish.
Hate virgin mobile.

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virgin are most defo the best in customer service out there !! they dont do repairs they just replace !! 24hr customer service in uk!!!! they piggyback of t mobiles network and belive it or not they have recieved the best customer serive award of what mobile and the which magazine 8 years running!!!

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I. have never had the Virgin network before but recently went to the Outer hebrides where previous networks worked 75% of the time. Virgin didnt work AT ALL on Barra, Eriskay, Vatersay, South Uist, Harris, most of Lewis and only on one location on North Uist. I was left in effect without a mobile for 2 weeks in locations where phone contact was really important.
I would like to have known about restricted coverage before i bought my phone.

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I was with Virgin mobile on an 18 month contract. Signal coverage where I live was non existant so I complained until I had my contract terminated at 12 months. However, "the Team" as Virgin like to call themselves put me on a pay as you go tariff, without telling me, resulting in a massive bill . I questioned their methods and was rewarded with a letter from a debt collection agency and threat of ccj's etc. They will not e-mail you and only contact I received was on my home phone. In short, I'd ...

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Where to start?
The Virgin Mobile UK actual service is ok but their customer service is so bad I am canceling my contract with them today. In the last 4 days I have been given mis-information, lied to and not been called back when told I would be.
I tried to order a new phone and change my contract. I was told the order had gone through which I found out the next day was a lie. So it was re-ordered and yet again I never received the phone and was not contacted on either occasion. I have been off ...

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BEWARE!! DO NOT TRUST VIRGIN MOBILE WITH YOUR CARD DETAILS. THEY CANNOT BE TRUSTED AS THEY ABUSE YOUR CARD DETAILS. THEY WILL TAKE MONEY WITHOUT YOUR CONSENT!!