Virgin Mobile UK Reviews - www.virginmobile.com

Click here if this is your business
★★☆☆☆
1.8 / 5
21% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Virgin Mobile UK - www.virginmobile.com - Ask a question now

Media Gallery for Virgin Mobile UK - www.virginmobile.com

Virgin Mobile UK - www.virginmobile.com
Virgin Mobile UK - www.virginmobile.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Charged £385 for incoming calls abroad, and phones...”

Written on: 20/08/2014 by zoeakhurshid (1 review written)

Charged £385 for incoming calls abroad, and phones been cut off. So its my first time aboard and I called virgin to ask about call charges. I was advised I could use my wifi and apps for free and I would be charged for outgoing calls and texts. There was no mention about incoming call charges. 3 days later I received a text to say I have lost service because I maxed out my allowance. I called virgin media and explained that had I been advised clearly I would not have answered any incoming… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Keeping their Customers”

Written on: 16/08/2014 by Claire.ryan25 (1 review written)

Be careful when you cancel your contract and try to switch networks. I cancelled my 30 day sim only contract on my iPhone 4, only to find that the phone has been locked to Virgin and no longer accepts any other sim and Virgin are denying all knowledge. I now have a perfectly good phone that will only work on Virgin... Good way of keeping its customers! You owe me a phone Mr. Branson… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Is Virgin the worst mobile network?”

Written on: 06/08/2014 by RodgerBuckley (1 review written)

I ported 4 mobiles from Vodafone to Virgin Mobile in January 2014. Vodafone was really annoying me with it's excessive charges, unreasonable terms and conditions, countless unwanted marketing emails, and what I thought at the time was the worst ever customer services I had encountered. However, Virgin has surpassed that with room to spare in all categories. Ever since I moved to Virgin I've been on the phone to their customer (lack of) service to resolve just one problem after another. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor reception and even worse customer service”

Written on: 05/08/2014 by Lance204 (1 review written)

Virgin Mobile is without doubt the worst mobile service provider I have used! I live in London and even here the reception is flaky at best - go out of town and it becomes more patchy. Don't bother to phone their Customer Services team - most of the first line support is based off shore and they usually don't have a clue. For example it took me over an hour just to change my direct debit from one account to another! They also promise to upgrade prior to the end of your contract and then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't use them!”

Written on: 05/08/2014 by Bradleylh1 (1 review written)

I decided a month ago to move from Tesco mobile to Virgin as I was struggling with 3G signal at work. I seen that they used EE's network and their VIP SIM only contract was good value for money at £15 per month for 2GB of data unlimited texts & calls - what could go wrong? I obtained my PAC code from Tesco and decided to go to the Virgin store in the Bullring, Birmingham. The sales assistant took my details and said I failed a credit check, two weeks before my credit score was 912, enough to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish account connection via PC”

Written on: 04/08/2014

I am sick of getting Virgins stupid "Oops" message appearing when I try to access my mobile account via my PC. Then when I finally access the site I am never able to view my most recent calls. Will be going elsewhere when my contract ends… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“using mobile abroad”

Written on: 03/08/2014 by Ritaburnside (1 review written)

I notified Virgin in advance that I was going abroad, no problem they said, we can see that you have also entered this on line as well (belt and braces) exchanging contract on house so wanted to make doubly sure. Read some bad reviews about using abroad, thought all would be OK. Came to France, not outer Mongolia and no connection. Phoned up twice, apparently it will be connected within two hours, did not happen, now may take days, Richard Branson if you spent more time concentrating on sorting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Watch Unlimited Text Message!!!”

Written on: 02/08/2014 by Kamari246 (1 review written)

I took on a SIM only contract with Virgin which included an unlimited text message. I sent a group text to five of my friends notifying them of my new number and noticed that Virgin has charged me £2.00 for the group text and has treated the text as picture message. I phoned Virgin and they confirmed that if you sent a text to more than one person then virgin treats that as picture message. This charging approach has not been explained anywhere in Virgin's tarif. A very disappointing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Highly impressive customer service and pricing”

Written on: 25/07/2014 by ke200 (1 review written)

I'm not sure why there are so many low ratings, as my experience over the 4 or so years I've been with Virgin has been fantastic. I started out with a £15 a month tariff and a contract phone with no major issues. When it came time to upgrade, I was offered 1gb of data, unlimited text and 200 minutes at around £8.50 a month. I was happy to take this and used it for a year before encountering a problem with my bill - they charged too much. I called up and they offered to get it rectified… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rude, ignorant staff and rubbish tariff rates!”

Written on: 24/07/2014 by hjsmall (1 review written)

I have been with Virgin mobile for about 5 years and not once have they ever offered any sort of helpful advice or assistance. I just got off the phone to the rudest man I have ever spoken to, his English was terrible and he had such a cocky unhelpful attitude it made me want to scream! He offered no helpful advice what so ever when I asked if I could change tariffs and had no real answer as to why I seem to be paying a hell of a lot more than anyone I know for a lot less! He even hung up on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“misery of being a virgin”

Written on: 22/07/2014 by Keatingmq146 (1 review written)

Virgin mobile. what a waste of space and for the people that work there a waste of fresh air. Totally useless company with a workforce to match. if you stuck with them best record your calls for your own protection as they are liars. 2 faced company. NOTWORTH KNOWING OR DOING BUSINESS WITH. BEST TO STAY CLEAR AND PLAY SAFE not even worth the 1 star rated. had NO choice… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“All good but voicemail issues guaranteed ”

Written on: 21/07/2014 by EzequielHanley56 (1 review written)

Cant fault them for everything else as it is very cheap and good coverage. However your will have voicemail issues. I can quote them on the phone - that they have had lots of people leaving them due to the unsteady network because they are doing so many updates. Frustrating to say the least. Do something Virgin or it may be too late… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“do not go with virgin media”

Written on: 16/07/2014 by Annoyedserviceuser (1 review written)

Avoid at all costs! I don't even know where to start, you do not get what's promised e.g. the phone and tablet bundle ( the tablet has still not arrived after months, when it should have arrived two weeks into the contract). I can not get any sense out of the custmor service team,who are extremely unhelpful, patronising and leary( at some points even saying, what do you wont me to do about it? I'm sorry I thought this was your job,if you got it right in the first place I wouldn't be calling!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hiace's Response to Annoyedserviceuser's Review

Written on: 22/07/2014

Virgin mobile. what a waste of space and for the people that work there a waste of fresh air.
Totally useless company with a workforce to match.
if you stuck with them best record your calls for your own protection as they are liars.
2 faced company. NOTWORTH KNOWING OR DOING BUSINESS WITH. BEST TO STAY CLEAR AND PLAY SAFE.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hiace's Response to Annoyedserviceuser's Review

Written on: 22/07/2014

Virgin mobile. what a waste of space and for the people that work there a waste of fresh air.
Totally useless company with a workforce to match.
if you stuck with them best record your calls for your own protection as they are liars.
2 faced company. NOTWORTH KNOWING OR DOING BUSINESS WITH. BEST TO STAY CLEAR AND PLAY SAFE.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Avoid this Company at all costs, they do not give a Stuff”

Written on: 15/07/2014 by MarkG8SAR (1 review written)

Bought a new sealed PAYG Sin 4 days ago, when I tried to register it I found it was already registered. I contacted Virgin's Customer Service online and just got an automated reply. The quality of their Customer Service is non existent so I intend to cancel my internet and other Services with Virgin and I strongly suggest that anybody considering using their Services go somewhere else… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hiace's Response to MarkG8SAR's Review

Written on: 22/07/2014

Virgin mobile. what a waste of space and for the people that work there a waste of fresh air.
Totally useless company with a workforce to match.
if you stuck with them best record your calls for your own protection as they are liars.
2 faced company. NOTWORTH KNOWING OR DOING BUSINESS WITH. BEST TO STAY CLEAR AND PLAY SAFE.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“diabolical customer service”

Written on: 14/07/2014 by linda48v (1 review written)

I wish I had read some of these reviews before I made the fatal mistake of signing up with Virgin Mobile.I have been sold a phone that is out of working order more than it is working.I seem to be the one having to do all the running about returning said phone to postoffice to mail back for repairs only to have it returned works for a couple of days and then off a I go to postoffice to return phone yet again for repair. The customer services is a joke who are these people who work there they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hiace's Response to linda48v's Review

Written on: 22/07/2014

Virgin mobile. what a waste of space and for the people that work there a waste of fresh air.
Totally useless company with a workforce to match.
if you stuck with them best record your calls for your own protection as they are liars.
2 faced company. NOTWORTH KNOWING OR DOING BUSINESS WITH. BEST TO STAY CLEAR AND PLAY SAFE.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Terrible customer service”

Written on: 14/07/2014 by psWooten1956 (1 review written)

Once again rung so called customer service should be renamed no customer service spoke to 4 different people because if you ask them a question that's not on there set script they pass you to somebody else and so on ,they never answer your query just keep passing you on and wonder why you are now frustrated and raising your voice and then they cut you off the whole 55 yes 55 minets were terrible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hiace's Comment

Written on: 22/07/2014

Virgin mobile. what a waste of space and for the people that work there a waste of fresh air.
Totally useless company with a workforce to match.
if you stuck with them best record your calls for your own protection as they are liars.
2 faced company. NOTWORTH KNOWING OR DOING BUSINESS WITH. BEST TO STAY CLEAR AND PLAY SAFE.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Terrible Customer Service and staff training!!!”

Written on: 14/07/2014 by MakailaGlover (1 review written)

I had Virgin Media for 18 months (home phone, broadband and TV plus mobile phone) and since the beginning I experienced problems with my landline (which they’ve connected 20 days after my broadband) and later with the broadband. Many times I had to contact them because the broadband service had stopped, and the most disgusting thing is that you have to call them on a 0845 number and then you have to pay to speak to a human being, even when it is their fault! I quit Virgin Media when my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service”

Written on: 12/07/2014 by Claire12345 (1 review written)

Don't go with virgin...they're utter rubbish...have lost my mobile and have tried unsucessfully to get thro...poor service indeed. Can't wait for my contract to lapse. Going to change TV package also...out of principle! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling! ”

Written on: 07/07/2014

Took a 2 year contract out with them in April2012, rang and gave them a months notice to cancel in in march 2014, yes we were told that is fine, the contract has been cancelled, we are now in July and still being billed! Have a emailed a complaint asking why but no reply. Completely useless, will be cancelling all our services with them when we can and going elsewhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waste of money”

Written on: 06/07/2014 by Mason399 (1 review written)

Data coverage is terrible - I used less data on average than with my previous contract despite upgrading to an unlimited package, simply because most of the time I had no signal. Looking for a cause I found a page on their website stating that is was a known problem with android phones because of the way the network switches between virgin and orange/t-mobile - they kept that quiet in their advertising! Couldn't get voicemail or international roaming set up at all despite following their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview