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Picture courtesy of Daneee69.
| Signal Coverage | 5.7/10   |
|---|---|
| Customer Service | 4.1/10 |
| Value for Money | 6.5/10 |
| Reviewer Rating | 6.1/10 |
| Overall Rating | 5.8/10 |
Full review by
Guest.
on 21st Jul 2008
User Rating : 4
Respect :
0
Good Points: Good monthly tariffs
Bad Points: Call centre.
General comments: Could not order a phone on contract, if it was out of stock then tough. Sales office staff unhelpful and asked tons of questions even though they had all my details. I have 2 contract phones and 2 pay as you go and broadband connection with Virgin and they seemed not interested that I may leave for other providers.
Guest.'s review and ratings | 62 words
Review by
Kebbs
on 8th Jul 2008
User Rating : 8
Respect :
0
Super cool of this mobile which pays forincoming calls. Kinda stunned why they are providing such facilities anyway its cool. Three Cheers to virgin mobile!!!!!
Kebbs 's full review | 42 words
Review by
TAMPO
on 20th Jun 2008
User Rating : 2
Respect :
0
Foreign customer centre is apalling. They do not understand what they are being told. After 1hour trying to set up a DD, I was credit scored 6 times and it was stil not set up?
I warn you, just give them a call if you are thiking of becoming a customer. Foreigh call centres are ruining the customer experience.. APALLING
TAMPO's full review | 60 words
Review by
dominicrice
on 17th Jun 2008
User Rating : 10
Respect :
0
Virgin mobile offers an extremely cheap price and very good coverage, frankly I'm amazed anyone would go for a different deal, also their customer service is FANTASTIC. If you don't go for virgin you must be very rich or very foolish.
dominicrice's full review | 41 words
Review by
Guest.
on 4th May 2008
User Rating : 4
Respect :
0
Its ok but the cost for a phone is too much
Guest.'s full review | 30 words
Review by
Guest.
on 11th Apr 2008
User Rating : 4
Respect :
0
Can text another Virgin user for 3p. Signal coverage is ok Basically it looks like these guys just want everyone to be on a contract or buy a bundle. Pay as you go is being squeezed out
Guest.'s full review | 53 words
Review by
Guest.
on 2nd Apr 2008
User Rating : 5
Respect :
0
You can't fault virgin apart from their signal, but when it comes down to it signal is very important isn't it :( come on virgin plant those transmitters QUICK SHARP!
Guest.'s full review | 44 words
Review by
tremasol
on 25th Mar 2008
User Rating : 0
Respect :
0
No point paying for a good deal if you can't enjoy the service! Some friends can use t-mobile perfectly fine from my house, but the signal for my virgin mobile is dreadful - I just don't understand it. Over the past few months I have found coverage everywhere to have deteriorated significantly. And the new sim is no better than the old one.
tremasol's full review | 89 words
Review by
Guest.
on 28th Feb 2008
User Rating : 10
Respect :
0
It is simply great and cheaper to call .
Guest.'s full review | 13 words
Review by
jennyellowhat
on 21st Feb 2008
User Rating : 0
Respect :
0
I decided to switch after my £12 a month bundle jumped up to a £30 a month bill. Charges for calls were triple the amount I had signed on for and the free minutes or text deal seemed to have stopped. One call to another network cost £1.50 for a few minutes. Virgin refused to correct their mistake, claiming I had sent them a text asking for my free minutes and lower charges to be stopped! Yes that's right. One day I woke up and decided I was just too rich.
I did in November, a ...
jennyellowhat's full review | 174 words
Review by
ANGRY of swansea
on 20th Feb 2008
User Rating : 0
Respect :
0
HOW I ENDED UP PAYING AT LEAST £186 FOR A £15 PHONE.i recently bought a cheap phone from virgin to replace the 1 I lost. at £15 i thought it was cheap enough, until 5 phones turned up the next day.called them and they assured me they'd only charged me for 1 and they'd send me out bags to send them back. A few days later i got a letter from the bank saying i had to pay a £30 referral fee for going overdrawn, it turned out virgin had charged me for all 5 after all. With mor ...
ANGRY of swansea's full review | 157 words
Review by
anatboy
on 17th Feb 2008
User Rating : 0
Respect :
0
Bad/no signal in my house, fine everywhere else! I've had a second sim card, still poor signal. Unlocked phone and out my wifes sim cord in she's with Tesco, full signal. Now virgin are not returning my emails!?!
anatboy's full review | 41 words
Review by
Guest.
on 20th Jan 2008
User Rating : 0
Respect :
0
Lousy coverage in major east coast metropolitan area. Poor reception, e.g. in much of Long Island. Warning!!!!! Can be very difficult to cancel service. Because my phone broke and I didn't have the pin number, it took me over 2 hours on the phone with customer service who were not helpful. I would never sign up with Virgin Mobile again, even if it were the only service offered.
Guest.'s full review | 73 words
Review by
Guest.
on 11th Dec 2007
User Rating : 0
Respect :
0
Where do Virgin get off saying that if you sign a contract they don't have to fix no network coverage and still charge you for it.
Guest.'s full review | 128 words
Review by
TeessideChris
on 11th Nov 2007
User Rating : 0
Respect :
0
If you have a phone, you would imagine that you can make a call...on Virgin, forget it. I've lost almost every call since I joined last month after several years of excellent and reliable service from Vodafone. Like many I was lured by the 10/300mins/300txts deal, but like others regret it. I have to go through the process of getting my PAC code again and transferring my number, probably back to Vodafone.
TeessideChris's full review | 111 words
Review by
Eiserblew
on 6th Nov 2007
User Rating : 0
Respect :
0
Where do I start.
Signal comes and goes more than I can describe. Both myself and my partner are with Virgin - I can ring him and get a dead tone pretty much constantly. Virgin say it happens when the phone needs 'rebooting', but have no suggestions on how I can contact him (or when it happens the other way round how he can contact me!) to get him to reboot the phone so I can speak to him.
I have been sent picture messages, but because my phone wasn't set up to receive them 'as standard' ...
Eiserblew's full review | 224 words | 2 comments added.
Review by
hevans19
on 31st Oct 2007
User Rating : 6
Respect :
0
Not terrible just bad service luckily i haven't had any problems with virgin but i have read a lot of comments from people who have.
hevans19's full review | 119 words
Review by
BigTram
on 18th Sep 2007
User Rating : 1
Respect :
0
Despite the headline low prices, using Virgin Mobile turns out to be scandalously overpriced, patchy, unreliable and, frankly, embarrassing (when you have to borrow other people's mobiles to get your roaming switched on when you're abroad).
Do not touch it, unless you only want to make calls and send texts in the UK. When you're outside and not in a building. And when you're in one of areas covered by the network (i.e. nowhere rural). And if you don't mind calls suddenly ending in mid-sentenc ...
BigTram's full review | 289 words
Review by
chelmsforddude
on 28th Aug 2007
User Rating : 8
Respect :
0
I've been on Virgin for just over a year now and and probably won't change unless something unbelievable happens. I switched from Vodafone after spending 2 months with them and had already spent £200 on credit in that time. When I switched I was amazed at how cheap calls and texts were (at that point there were free texts to virgin phones - summer of free texts or something like that, and then after that 3p calls to virgin mobs), extremely friendly staff, only down side is the lack of sign ...
chelmsforddude's full review | 111 words
Review by
nokiarules
on 4th Aug 2007
User Rating : 4
Respect :
0
Fortunately the Virgin £10 a month offer can be stopped at any time and I foresee my wife changing as she is tired of hanging out the kitchen window to make calls or keep signal from dropping off mid call.
nokiarules's full review | 142 words
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