Virgin Mobile UK Reviews - www.virginmobile.com

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Latest Reviews

★☆☆☆☆

“Cancelled Contract”

Written on: 28/06/2015 by BacauBoy (1 review written)

I upgraded my contract in Jan 15, ordered a new phone but due to error at their warehouse they sent two units. Being a honest person I notified them and was told which unit to return. In May they sent me a text saying that I had cancelled my contract, what ?. I spoke to a well meaning call centre lady who assured me it was a mistake and would compensate me with some free texts etc.And tech team would sort it out. Late June 2015 I received a voicemail but when I tried to access it I was told I… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 21/04/2015 by mcdonkier (1 review written)

Worst customer service I have ever re eived.. not worth complaining to as they just argue with you about how they are right. Even when they are in the wrong. Staff don't know who does what.. They laugh down phone at you to get you even more riled.. pure Sc.um adjust your package withour telling you, and tell you it's in their t&cs. THESE people are told they can say what they want.. and are therefor an ignorant shower of people (you get my meaning).. something needs done about this company… Read Full Review

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★☆☆☆☆

“sim registration problems”

Written on: 19/04/2015 by Larson17 (1 review written)

Had a new SIM card from this bunch of clowns 10 days and they still can't register it. Apparently they have changed to a new system. Guy in India told me there bare 4000 customers in the queue waiting. Bloody awful service. 3 phone calls and still nothing. They won't even estimate when this will be sorted… Read Full Review

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★☆☆☆☆

“AVOID - atrocious customer service with attitude”

Written on: 18/04/2015 by smyler69 (1 review written)

I ordered a PAYG mobile that was to be delivered yesterday but never arrived. After lengthy waits for CS was finally told my payment hadn't gone through. Checked my credit card account online and it had gone out 3 days earlier. More waiting on phone get through to CS then sales who say there are problems with the order of my type of phone and they can't verify the payment. I informed them the money had gone out from my online account but that was not good enough for them. They hung up on me… Read Full Review

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★☆☆☆☆

“Bloody awful”

Written on: 02/04/2015 by Mark19674 (1 review written)

Rang for a sim promised via email Monday ....Friday tomorrow still no sim. The yodel delivery tracker says invalid number. Virginall week not answering phones so can't query but that manged to send their bill today for something I dont have and guess what still don't answer phones at 11 pm because they are busy. Nightmare understatement . Bloody dire customer service . I'm cancelling Monday and going to go back to orange / EE . These are a bunch of bloody idiots. That's starts at the top. Best… Read Full Review

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★☆☆☆☆

“Faulty mobile”

Written on: 31/03/2015 by Cochran181 (1 review written)

Virgin Mobile will not replace faulty mobile they provided under contract. The phone was a Samsung 4 which initially had 2 battery replacements. Sent for repair on 3 occasions as battery was overheating & discharging, Virgin Mobile admitted that apart from resetting the phone no work was done on it as they could not replicate the fault. Customer services was the most unhelpful, long waits for calls to be replied, do not respond to letters or e mails, no direct line to complaints department, on… Read Full Review

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★☆☆☆☆

“Wish we'd stopped with EE”

Written on: 24/03/2015 by pamnden (1 review written)

What a waste of time changing to virgin is becoming. My husband set up an account for 2 phones on 4/3/15, my phone was set up first and went through ok after 24hours. We are now on the 24th and his phone is still set up on the right tariff, after many phone calls and visits to the shop we are no nearer. we got messages saying it was set please ring, another waste of time couldn't explain. They always have an excuse.So think before you change.Might be a good idea to get in touch with watchdog… Read Full Review

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★☆☆☆☆

“Total rip off (only recommend to someone you don't like) ”

Written on: 06/03/2015 by MaryKellys (1 review written)

I was happy a happy customer with Virgin until October 2014 when I notice Virgin had taken £37 from my bank account for my mobile phone bill. I rang customer service finally getting through to some foreign call centre after half an hour on hold only to find out why my £10 a month bill was £37 ,answer was "because I made 3 phone calls to a 0800" , I replied "0800 is free" apparently NOT with VIRGIN RIP OFF !! charged me £27 for 3 phone calls yes 13 minutes of calls £27 !! to a free… Read Full Review

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★☆☆☆☆

“Good Riddance Virgin !! ”

Written on: 06/03/2015 by Smithy1979 (2 reviews written)

Cancelled my 30 day rolling contract 4 months ago by telephone ,although the useless incompetent idiots still insist on billing me ,now threatening to cut me off ,yes cut me off lol never used Virgin Mobile for 3 MONTHS !! . The Virgin clowns want £30 for 3 months NON USAGE ,now threatening me with a debt collection agency which i will be IGNORING like to see them take me to court for £30 for their incompetence needless to say ignoring every threatening letter . I have also cancelled my… Read Full Review

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★☆☆☆☆

“very bad after service”

Written on: 04/03/2015 by frank4smith (1 review written)

I have had a mobile for 3 months from virgin I have sent it back 3 times as its not working correctly each time they say they can't find the fault and won't change the phone I am stuck with a phone that doesn't workfor 2 years… Read Full Review

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★★☆☆☆

“If I ever join ”

Written on: 04/03/2015 by BenPorter (1 review written)

I was with virgin about five years ago! The went over to tmobile and now it's ee and being bought by bt I want to leave so back to virgin I think! The only problem is virgin can't even deliver the phone and the customer services job I'm doing for them chasing up exactly where the phone is on Monday the phone was supposed to be delivered followed the tracking and by twelve noon it hadn't even left the depot so I called and it had been sent to the wrong depot no delivery phoned virgin to complain… Read Full Review

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★☆☆☆☆

“Cowboy's & Indian's ”

Written on: 31/01/2015 by Joe4333 (1 review written)

Virgin do not give damn about customers they are only out to rip you off over the top pricing for going over your data or phone expensive free phone numbers £5 sms texts etc . Also they must sell your details on to 3rd parties due to the number of cold callers i used to receive ( PPI claims from India ,insurance & bank etc )just how did they get my phone number only close family knew it . Also when you leave them your email you signed up to Virgin gets SPAMMED Virgin foreign mafia… Read Full Review

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Frank4Smith's Response to Joe4333's Review

Written on: 04/03/2015

They are useless sent my phone back 3times had it for 3months and they say they can't find a fault which keeps happening

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★☆☆☆☆

“Totally Incompetent ”

Written on: 24/01/2015 by Jimbob34 (1 review written)

After informing useless Virgin customer service that i won't be renewing my contract months ago the idiots still keep sending me bills . Even sent a letter last week "We just received news you have cancelled your direct debit with us ..we have suspended your service and you won't be able to make calls ". A word of warning do not ring to say you are cancelling your direct debit send a letter recorded delivery as they will probably ignore you and still try to bill you . … Read Full Review

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★☆☆☆☆

“Never Again...”

Written on: 23/01/2015 by RashadThomson64 (1 review written)

Can you find someone on virgin who has been able to send a picture messages in the last 4 months? Yes that is how long Virgin are taking to fix a network fault and it isn't fixed yet. Support suggest using an app instead LOL. You can see some other gems from support on the Virgin MMS problem on the Virgin forum Don't use Virgin until they employ some technicians who can fix problems in less than 3 months… Read Full Review

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★☆☆☆☆

“AVOID ”

Written on: 16/01/2015 by Dangermouse79 (2 reviews written)

Virgin are only interested in ripping off their customers with extortionate charges sending unauthorized premium rates texts obviously a money making scheme for Virgin . The only good thing is my contract has ended so the virgin blood sucking leeches won't be getting another penny out of me even had the cheek send me a bill for a month in which i was NOT with them as i had changed to another provider email threatening to "cut me off" for non payment the incompetent fools :)… Read Full Review

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Penelope69Ify's Response to Dangermouse79's Review

Written on: 10/02/2015

I hate virgin mobile. I regret ever going with this company. I just got off the phone with the supposed 'supervisor' who was totally rude. They made mistakes on my bill and there data is astronomically high. I have never delt with such a bunch of babbling idiots. I should have just went with Mobilicity. What a bunch of thrives. Virgin Mobile customer service is disgusting. It was like dealing with children! I hate this company!

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Penelope69Ify's Response to Dangermouse79's Review

Written on: 10/02/2015

I hate virgin mobile. I regret ever going with this company. I just got off the phone with the supposed 'supervisor' who was totally rude. They made mistakes on my bill and there data is astronomically high. I have never delt with such a bunch of babbling idiots. I should have just went with Mobilicity. What a bunch of thrives. Virgin Mobile customer service is disgusting. It was like dealing with children! I hate this company!

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★☆☆☆☆

“Abysmal Service ! Unscrupulous Billing ! ”

Written on: 12/01/2015 by D.Bywater (1 review written)

Virgin overseas 'customer service' conmerchants are just out to rip you off cancelled my "1 month rolling contract" in November yet still received a massive bill for £37 December 9 to January 9 although my contract was £7:50p a month and removed sim card before i went used up my data phone calls Unfortunately i cannot check this bill as my password is no longer accepted and the only way to request a new sim card is that they will send a new password request to my old number (sim card)… Read Full Review

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★☆☆☆☆

“Samsung has been a problem for 12 mths Virgin won't...”

Written on: 30/12/2014 by InfuriatedSue (1 review written)

I have been with Virgin Mobile for many years but in May 2013 I upgraded my contract and was given a Galaxy Ace phone. Over the past 12 months it has been in for repair twice and I have contacted Technical Dept numberous times. They never resolve my problem. I now have 5 months left on my contract and the problems are getting worse (I can't receive many calls without the call being dropped - I then have to call back and explain about the drop calls etc. This is just one of many problems. I… Read Full Review

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★☆☆☆☆

“Only recommend Virgin Mobile to people you really dislike”

Written on: 08/12/2014 by AmayaDavidson488 (1 review written)

Customer service is non existent. You are left waiting for long periods of time, cut off regularly, there is no ownership and I generally think that Virgin Mobile couldn't give a damn about their customers… Read Full Review

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★☆☆☆☆

“Customer care”

Written on: 04/12/2014 by tomt50 (1 review written)

Got a contract phone from them, repair needed after 4 weeks, kept rebooting itself at any time, 6 months in for repair again they kept telling me to factory reset, now without phone and being told to pay rest of contract or face legal action. Customer care mmmmmm… Read Full Review

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★☆☆☆☆

“no reception”

Written on: 30/11/2014 by 446McClanahan (1 review written)

I have been trying to cancel my mobile phone contract since the last 8 month as unfortunately I don't receive any reception in my area. Despite calling the help service several times to complain, they said I cannot cancel and that I would have to pay £300 to cancel it (this is in spite of the fact that they themselves admitted that reception was poor in my local area). I am very disappointed that they cannot even offer a solution to this, as unfortunately I have been stuck with a 24 month… Read Full Review

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