Virgin Mobile UK Reviews - www.virginmobile.com

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Latest Reviews

★☆☆☆☆

“Worst Service Provider”

Written on: 17/05/2016 by Reesecs219 (1 review written)

I went into a dual contract with virgin mobile, one for mobile and one for sim only rolling contract. Due to bad service and not getting nay coverage at my work place I called these people to cancel just my SIM only roll over contract so I can jump to a different service provided. They said I can't do this and have to stick to them with no network or coverage until my phone contract gets over which is after 1 and a half years. This is pathetic and completely disappointed with the customer… Read Full Review

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★☆☆☆☆

“let's make it up as we go along ”

Written on: 28/04/2016 by Adonisc306 (1 review written)

I have been a loyal virgin mobile customer for over 4 years. Probably the only reason is I ve not dealt with their dreadful customer service much before. In recent days I have found out I can't have an upgrade as I owed £22 on an old account that they never told me about. I should have been taken off the unlimited vip plan 5 months ago in favour of a useless capped plan of 1 gb of data. No upgrade option. I am out of my contract now but still need to give 30 days notice to switch to another… Read Full Review

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★☆☆☆☆

“poor communicating with customers ”

Written on: 21/04/2016 by RonaldCrabtree1949 (1 review written)

Very bad service, they charged you for calls you never made plus they are not connected internally, the billing team with customer services and Complaint Depth. Virgin never again!… Read Full Review

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★☆☆☆☆

“Dreadful customer service / abhorrent corporate behaviours”

Written on: 05/03/2016 by Virginshit (1 review written)

I had just completed a complaint process against Virgin Media when they encouraged me to give them a second chance. I ordered a new sim card with next day delivery. Nothing arrived. The overseas call centre said they had a record of its being delivered by Royal Mail; then the UK call centre confessed it had been sent by Yodel but had got lost. Then a second sim was apparently sent by next day Yodel delivery. Nothing. Days past - more excuses from Virgin Media. Virgin Media could not even find… Read Full Review

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★★★★★

“Good fanatic brilliant great super just like to say a...”

Written on: 01/02/2016 by Monroe249 (1 review written)

Good fanatic brilliant great super just like to say a few words about virgin mobile… Read Full Review

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★☆☆☆☆

“Trick you into contracts”

Written on: 14/12/2015 by RemingtonChristie (1 review written)

Virgin randomly upgraded a rolling contract to a 12 month contract without me knowing, when I submitted a complaint they completely mugged me off and ignored the complaint saying its in their ts and cs. Previously I had to set up a direct debit with them in order to save 5 pound a month in admin charged because I pay yearly, how they can justify charging an extra 5 pound a month I dont know, but previously to that they cancelled a direct debit when I first started ( when I paid monthly) and… Read Full Review

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★☆☆☆☆

“Awful.”

Written on: 26/11/2015 by Henryfw467 (1 review written)

Ordered pay monthly phone online 3 days ago from Virgin. I have recieved no emails or confirmation from Virgin. Contacted customer service, they just keep repeating wait 24 hours. Waited for 3 full days now. I'm taking out a contract with another network tomorrow as I need my phone for work. Won't bother with Virgin ever again and neither would I recommend… Read Full Review

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★☆☆☆☆

“Awful website, awful customer service”

Written on: 09/11/2015 by northern lass (15 reviews written)

I have been a Virgin mobile customer for nearly 5 years but am now looking for a new provider due to Virgin's 'couldn't care less' attitude. My 2 year contract ended in July, no-one bothered to contact me to discuss my options. I had to phone them, and was amazed to find that their marketing/upgrade team are only available Monday to Friday, 9am to 5pm, not exactly convenient for most working people! When I finally got to speak to someone about getting a new phone, I may as well not have… Read Full Review

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★☆☆☆☆

“Can't even buy a phone or sim card when you want to”

Written on: 18/09/2015

Several months ago I ordered a sim car which was never delivered. Many phone calls later I still haven't got it. Now tried to order a phone and the website won't accept an order (tried several web browsers and operating systems so the problem's at their end). So rang through to order. Waiting time at least 20 minutes. I give in… Read Full Review

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★☆☆☆☆

“Five Days NO Phone working and NO help from Virgin ”

Written on: 18/08/2015 by puglett (1 review written)

Since I got my micro sim I have had trouble. I have been on to the help line and promised phone calls. No phone all at all and this morning they wouldn't even put me through to a manager and then told it will take 48 hours to get them to ring me. What a joke they take your money and when there is a problem they don't want to know. Even worse than there Media service DO NOT USE… Read Full Review

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★★★★☆

“no problems ”

Written on: 09/08/2015 by delboy62 (3 reviews written)

been with virgin mobile for over 2 years and to be honest no problems whatsoever and when i rung to leave they offered me a great new deal that no one else could get near too… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 08/08/2015 by Daveyoung1 (1 review written)

Ordered new Virgin mobile online then next day phoned to make sure could keep number told I should just upgrade phone instead of buying new one and they would cancel online order two weeks later get bill for cancelled phone rang and explained what had happened told was not cancelled and open contract so must pay until I return pairs the phone only thing is I have never had this phone they said don't worry would put chaser team on it so I cancelled debit then two weeks later again get letter… Read Full Review

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★☆☆☆☆

“Overcharged”

Written on: 15/07/2015 by 343Greer (1 review written)

Renewed phone contracts having been with Virgin for many years. But they kept overcharging me for the one phone and not taking the customer loyalty discount into account. 6 months later, numerous phone calls, two visits to the fairly local store and I eventually got it sorted. No contact from them, no real apology and no effort to put things right. Will stop using them as soon as I can. Wouldn't recommend anybody to use them… Read Full Review

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★☆☆☆☆

“Cancelled Contract”

Written on: 28/06/2015 by BacauBoy (1 review written)

I upgraded my contract in Jan 15, ordered a new phone but due to error at their warehouse they sent two units. Being a honest person I notified them and was told which unit to return. In May they sent me a text saying that I had cancelled my contract, what ?. I spoke to a well meaning call centre lady who assured me it was a mistake and would compensate me with some free texts etc.And tech team would sort it out. Late June 2015 I received a voicemail but when I tried to access it I was told I… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 21/04/2015 by mcdonkier (1 review written)

Worst customer service I have ever re eived.. not worth complaining to as they just argue with you about how they are right. Even when they are in the wrong. Staff don't know who does what.. They laugh down phone at you to get you even more riled.. pure Sc.um adjust your package withour telling you, and tell you it's in their t&cs. THESE people are told they can say what they want.. and are therefor an ignorant shower of people (you get my meaning).. something needs done about this company… Read Full Review

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★☆☆☆☆

“sim registration problems”

Written on: 19/04/2015 by Larson17 (1 review written)

Had a new SIM card from this bunch of clowns 10 days and they still can't register it. Apparently they have changed to a new system. Guy in India told me there bare 4000 customers in the queue waiting. Bloody awful service. 3 phone calls and still nothing. They won't even estimate when this will be sorted… Read Full Review

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★☆☆☆☆

“AVOID - atrocious customer service with attitude”

Written on: 18/04/2015 by smyler69 (1 review written)

I ordered a PAYG mobile that was to be delivered yesterday but never arrived. After lengthy waits for CS was finally told my payment hadn't gone through. Checked my credit card account online and it had gone out 3 days earlier. More waiting on phone get through to CS then sales who say there are problems with the order of my type of phone and they can't verify the payment. I informed them the money had gone out from my online account but that was not good enough for them. They hung up on me… Read Full Review

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★☆☆☆☆

“Bloody awful”

Written on: 02/04/2015 by Mark19674 (1 review written)

Rang for a sim promised via email Monday ....Friday tomorrow still no sim. The yodel delivery tracker says invalid number. Virginall week not answering phones so can't query but that manged to send their bill today for something I dont have and guess what still don't answer phones at 11 pm because they are busy. Nightmare understatement . Bloody dire customer service . I'm cancelling Monday and going to go back to orange / EE . These are a bunch of bloody idiots. That's starts at the top. Best… Read Full Review

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★☆☆☆☆

“Faulty mobile”

Written on: 31/03/2015 by Cochran181 (1 review written)

Virgin Mobile will not replace faulty mobile they provided under contract. The phone was a Samsung 4 which initially had 2 battery replacements. Sent for repair on 3 occasions as battery was overheating & discharging, Virgin Mobile admitted that apart from resetting the phone no work was done on it as they could not replicate the fault. Customer services was the most unhelpful, long waits for calls to be replied, do not respond to letters or e mails, no direct line to complaints department, on… Read Full Review

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★☆☆☆☆

“Wish we'd stopped with EE”

Written on: 24/03/2015 by pamnden (1 review written)

What a waste of time changing to virgin is becoming. My husband set up an account for 2 phones on 4/3/15, my phone was set up first and went through ok after 24hours. We are now on the 24th and his phone is still set up on the right tariff, after many phone calls and visits to the shop we are no nearer. we got messages saying it was set please ring, another waste of time couldn't explain. They always have an excuse.So think before you change.Might be a good idea to get in touch with watchdog… Read Full Review

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