Virgin Mobile UK Reviews - www.virginmobile.com

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“virgin media rip off and unhelpful”

Written on: 17/09/2014 by Maurice89 (1 review written)

My Son as been with virgin for three years. there has only been minor broadband hiccups. He only signed up for broadband only. The problem started when he moved from his flat as it had been sold and went to university.His Flat mate moved into new property were they had virgin so the flat mate was adviced by the sales team to take over my sons acc for quick instulation. when it is instauled the name will be changed over for this to be done my son had to sign a doc which he did. 3mths afterwards… Read Full Review

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★☆☆☆☆

“Very poor reception constantly dropping calls”

Written on: 10/09/2014 by RobBry (1 review written)

Have been with Virgin mobile now for 2 months. The worst network I have ever been with.I left o2 for virgin because I got a very cheap deal 8 pounds per month unlimited calls and texts. I have been constantly getting voicemail messages, my phone does not ring I have no missed calls and everyone who rings tells me it goes straight to voicemail. I contacted Virgin to tell them, they told me there is nothing wrong with their network and cant understand why this is happening. I requested my PAC… Read Full Review

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★☆☆☆☆

“Disgusting.. ”

Written on: 09/09/2014 by Imanie481 (1 review written)

My dad set up a contract for me with Virgin Media, a 2 year all you can eat package, so unlimited everything. It seemed okay for a while, good signal and 4G connection, this last few months I've been having real trouble with my signal and internet connection, only to find out today that it is being cut off due to 'too much data being used'.. Appalling customer service skills as every time I try to speak to someone i'm treated like an idiot. I thoroughly read through the terms and conditions… Read Full Review

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★☆☆☆☆

“Truly appalling”

Written on: 04/09/2014 by Melanied276 (1 review written)

Just switched over from PAYG to pay monthly and had endless problems. Customer services is appalling, they know little and promise much which then doesn't happen. Now, I have had £300 debited from my account for no apparent reason and not one advisor can tell me why or organise for this to be returned. Must be the worst provider in the UK… Read Full Review

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★☆☆☆☆

“very bad”

Written on: 01/09/2014 by shoponbangla (1 review written)

i can't believe how come a mobile network like virgin can run their business in this country. i have 1200 minutes but can not use 20 minutes every month because of their network problems. most of the time i cannot make calls and if by chance i can connect a call the other party cannot hear me properly and the line disconnects after a minutes. this happens every time i try to make a call. i called their customer service and was adviced to wait a month so that they can fix the network problem in… Read Full Review

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★☆☆☆☆

“Worse mobile experience...”

Written on: 30/08/2014 by NasirPerez (1 review written)

I'm now 6 months with this pseudo network. is worst experince ever. Mobile internet is a joke.It works in big towns only. smaller town you getting speed slower than 10 years ago. youtube is buffering every 10 or 5 seconds,all the times technical problems and the biggest problem - if there is a fault,simply forgot about contacting customer services.when is fault waiting time to talk to customer services is 30 minutes and if you decide to wait is disconnecting you after 20 minutes. ignoring… Read Full Review

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★☆☆☆☆

“Penalties ”

Written on: 28/08/2014 by Murdockku69 (1 review written)

Virgin called me up and said leave or face a penalty. Apparently I have been over using my unlimited internet. I no longer with Virgin. I've gone with another provider which provides me with unlimited internet. More expensive, but let's find out how that goes… Read Full Review

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★☆☆☆☆

“Too big a company, dont give a stuff”

Written on: 26/08/2014 by Rodgerszn240 (1 review written)

Rubbish customer service, keep your eye on your bill charges, extra charges that shouldnt be there, thats theft to me, not good Mr Branson. Would not recommend. Not even one star… Read Full Review

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Owen123456's Comment

Written on: 27/08/2014

There still selling the £18 VIP unlimited calls data and text including 0800 0854 and 0707 numbers. 1 month tariff. Expet not to me because I over used there fair usage policey which I didn't know about. Very confusing customer service. I've moved over t-mobile. Cost £25.99 but actually means unlimited data 1 month tariff not including 0707 or 0800 0845 but not being in control of my spending is most important to me and not the virgin company any longer.

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★☆☆☆☆

“virgin is a total joke.”

Written on: 23/08/2014 by 473Smith (1 review written)

I am really sorry but don't know where to start with such a joke company. Network,phone,customer service(which they have no clue what that means) ect .......is such a ridiculus rip off liers missleading company. I have given more then reasonable chances......not worth the effort of what you paying and the pain you have to go though with them for all the problems they have.stay away from this company at any cost!… Read Full Review

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★★☆☆☆

“customer service no customer rewards eh?”

Written on: 22/08/2014 by Heidi119 (1 review written)

Poor customer service if you phone them and press them on things they dont know they just cut you off.they advertise free insurance but have excess fees they fail to mention and have put up by double without telling you.their website hardly works links to "your account" 9 times out of 10 will either take you to a blank page or more annoyingly a loop to a repeat of the page you are on.their "contact us" page sends you to a email section that you fill in but once you press send it does nothing… Read Full Review

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★☆☆☆☆

“Charged £385 for incoming calls abroad, and phones...”

Written on: 20/08/2014 by zoeakhurshid (1 review written)

Charged £385 for incoming calls abroad, and phones been cut off. So its my first time aboard and I called virgin to ask about call charges. I was advised I could use my wifi and apps for free and I would be charged for outgoing calls and texts. There was no mention about incoming call charges. 3 days later I received a text to say I have lost service because I maxed out my allowance. I called virgin media and explained that had I been advised clearly I would not have answered any incoming… Read Full Review

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★☆☆☆☆

“Keeping their Customers”

Written on: 16/08/2014 by Claire.ryan25 (1 review written)

Be careful when you cancel your contract and try to switch networks. I cancelled my 30 day sim only contract on my iPhone 4, only to find that the phone has been locked to Virgin and no longer accepts any other sim and Virgin are denying all knowledge. I now have a perfectly good phone that will only work on Virgin... Good way of keeping its customers! You owe me a phone Mr. Branson… Read Full Review

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★☆☆☆☆

“Is Virgin the worst mobile network?”

Written on: 06/08/2014 by RodgerBuckley (1 review written)

I ported 4 mobiles from Vodafone to Virgin Mobile in January 2014. Vodafone was really annoying me with it's excessive charges, unreasonable terms and conditions, countless unwanted marketing emails, and what I thought at the time was the worst ever customer services I had encountered. However, Virgin has surpassed that with room to spare in all categories. Ever since I moved to Virgin I've been on the phone to their customer (lack of) service to resolve just one problem after another. The… Read Full Review

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★☆☆☆☆

“Poor reception and even worse customer service”

Written on: 05/08/2014 by Lance204 (1 review written)

Virgin Mobile is without doubt the worst mobile service provider I have used! I live in London and even here the reception is flaky at best - go out of town and it becomes more patchy. Don't bother to phone their Customer Services team - most of the first line support is based off shore and they usually don't have a clue. For example it took me over an hour just to change my direct debit from one account to another! They also promise to upgrade prior to the end of your contract and then… Read Full Review

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★☆☆☆☆

“Don't use them!”

Written on: 05/08/2014 by Bradleylh1 (1 review written)

I decided a month ago to move from Tesco mobile to Virgin as I was struggling with 3G signal at work. I seen that they used EE's network and their VIP SIM only contract was good value for money at £15 per month for 2GB of data unlimited texts & calls - what could go wrong? I obtained my PAC code from Tesco and decided to go to the Virgin store in the Bullring, Birmingham. The sales assistant took my details and said I failed a credit check, two weeks before my credit score was 912, enough to… Read Full Review

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★☆☆☆☆

“Rubbish account connection via PC”

Written on: 04/08/2014

I am sick of getting Virgins stupid "Oops" message appearing when I try to access my mobile account via my PC. Then when I finally access the site I am never able to view my most recent calls. Will be going elsewhere when my contract ends… Read Full Review

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★☆☆☆☆

“using mobile abroad”

Written on: 03/08/2014 by Ritaburnside (1 review written)

I notified Virgin in advance that I was going abroad, no problem they said, we can see that you have also entered this on line as well (belt and braces) exchanging contract on house so wanted to make doubly sure. Read some bad reviews about using abroad, thought all would be OK. Came to France, not outer Mongolia and no connection. Phoned up twice, apparently it will be connected within two hours, did not happen, now may take days, Richard Branson if you spent more time concentrating on sorting… Read Full Review

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★☆☆☆☆

“Watch Unlimited Text Message!!!”

Written on: 02/08/2014 by Kamari246 (1 review written)

I took on a SIM only contract with Virgin which included an unlimited text message. I sent a group text to five of my friends notifying them of my new number and noticed that Virgin has charged me £2.00 for the group text and has treated the text as picture message. I phoned Virgin and they confirmed that if you sent a text to more than one person then virgin treats that as picture message. This charging approach has not been explained anywhere in Virgin's tarif. A very disappointing… Read Full Review

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★★★★★

“Highly impressive customer service and pricing”

Written on: 25/07/2014 by ke200 (1 review written)

I'm not sure why there are so many low ratings, as my experience over the 4 or so years I've been with Virgin has been fantastic. I started out with a £15 a month tariff and a contract phone with no major issues. When it came time to upgrade, I was offered 1gb of data, unlimited text and 200 minutes at around £8.50 a month. I was happy to take this and used it for a year before encountering a problem with my bill - they charged too much. I called up and they offered to get it rectified… Read Full Review

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★☆☆☆☆

“Rude, ignorant staff and rubbish tariff rates!”

Written on: 24/07/2014 by hjsmall (1 review written)

I have been with Virgin mobile for about 5 years and not once have they ever offered any sort of helpful advice or assistance. I just got off the phone to the rudest man I have ever spoken to, his English was terrible and he had such a cocky unhelpful attitude it made me want to scream! He offered no helpful advice what so ever when I asked if I could change tariffs and had no real answer as to why I seem to be paying a hell of a lot more than anyone I know for a lot less! He even hung up on… Read Full Review

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