Virgin Mobile UK Reviews - www.virginmobile.com

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“Totally Incompetent ”

Written on: 24/01/2015 by Jimbob34 (1 review written)

After informing useless Virgin customer service that i won't be renewing my contract months ago the idiots still keep sending me bills . Even sent a letter last week "We just received news you have cancelled your direct debit with us ..we have suspended your service and you won't be able to make calls ". A word of warning do not ring to say you are cancelling your direct debit send a letter recorded delivery as they will probably ignore you and still try to bill you . … Read Full Review

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★☆☆☆☆

“AVOID ”

Written on: 16/01/2015 by Dangermouse79 (2 reviews written)

Virgin are only interested in ripping off their customers with extortionate charges sending unauthorized premium rates texts obviously a money making scheme for Virgin . The only good thing is my contract has ended so the virgin blood sucking leeches won't be getting another penny out of me even had the cheek send me a bill for a month in which i was NOT with them as i had changed to another provider email threatening to "cut me off" for non payment the incompetent fools :)… Read Full Review

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★☆☆☆☆

“Abysmal Service ! Unscrupulous Billing ! ”

Written on: 12/01/2015 by D.Bywater (1 review written)

Virgin overseas 'customer service' conmerchants are just out to rip you off cancelled my "1 month rolling contract" in November yet still received a massive bill for £37 December 9 to January 9 although my contract was £7:50p a month and removed sim card before i went used up my data phone calls Unfortunately i cannot check this bill as my password is no longer accepted and the only way to request a new sim card is that they will send a new password request to my old number (sim card)… Read Full Review

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★☆☆☆☆

“Samsung has been a problem for 12 mths Virgin won't...”

Written on: 30/12/2014 by InfuriatedSue (1 review written)

I have been with Virgin Mobile for many years but in May 2013 I upgraded my contract and was given a Galaxy Ace phone. Over the past 12 months it has been in for repair twice and I have contacted Technical Dept numberous times. They never resolve my problem. I now have 5 months left on my contract and the problems are getting worse (I can't receive many calls without the call being dropped - I then have to call back and explain about the drop calls etc. This is just one of many problems. I… Read Full Review

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★☆☆☆☆

“Only recommend Virgin Mobile to people you really dislike”

Written on: 08/12/2014 by AmayaDavidson488 (1 review written)

Customer service is non existent. You are left waiting for long periods of time, cut off regularly, there is no ownership and I generally think that Virgin Mobile couldn't give a damn about their customers… Read Full Review

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★☆☆☆☆

“Customer care”

Written on: 04/12/2014 by tomt50 (1 review written)

Got a contract phone from them, repair needed after 4 weeks, kept rebooting itself at any time, 6 months in for repair again they kept telling me to factory reset, now without phone and being told to pay rest of contract or face legal action. Customer care mmmmmm… Read Full Review

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★☆☆☆☆

“no reception”

Written on: 30/11/2014 by 446McClanahan (1 review written)

I have been trying to cancel my mobile phone contract since the last 8 month as unfortunately I don't receive any reception in my area. Despite calling the help service several times to complain, they said I cannot cancel and that I would have to pay £300 to cancel it (this is in spite of the fact that they themselves admitted that reception was poor in my local area). I am very disappointed that they cannot even offer a solution to this, as unfortunately I have been stuck with a 24 month… Read Full Review

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★☆☆☆☆

“phone worked for less tha 3 weeks”

Written on: 29/11/2014 by wcMcIntosh412 (1 review written)

ZTE Blade 2 mobile phone stopped ringing, sent to virgin repair centre and told this was water damage but phone was not in contact with any type of fluid while in my possession and if there diagnosis is true, which don't believe the only alternative is I was supplied with a previously damaged phone, now I have a phone I cant use and stuck with a 2 year contract. Virgin are not interested as its not covered in there so called free insurance… Read Full Review

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★★☆☆☆

“internet slow”

Written on: 21/10/2014 by Bristolgem (1 review written)

Internet virgin wifi very disappointing… Read Full Review

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★★★★★

“First class again!”

Written on: 16/10/2014 by petegeoff (1 review written)

Checked my app for Virgin account. One entry listed a call to a mobile in New Zealand, 25 seconds, 90 pence. I called Virgin. Very helpful person, I think in the Philipines. Explained my query. Of course, she had no way of explaining why this called showed up. Number not stored in my phone. The number belongs to a cousin in NZ. She credited me the cost and put a block on calling abroad. I remembered later that I had once called that number from a Virgin payg phone more than five years ago!… Read Full Review

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★☆☆☆☆

“Virgin Exclusive Smartphone Offers - Don't do it”

Written on: 14/10/2014 by CharlieRuiz45 (1 review written)

I purchased a Contract Smart phone from the Sales Team. During the conversation with the Salesman I explained I would be transferring the Sim cards from one phone to another from another provider so that both my daughter and I could have a Smart phone each. At no point during our conversation did the Sales adviser warn me about any Contract issues in terms of having to pay my current service provided a fee to change telephone numbers although I gave him information of what my intentions were… Read Full Review

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★☆☆☆☆

“terrible experience”

Written on: 01/10/2014 by 309Forbes (1 review written)

Slow internet, bad connection, even worse costumer service. Threats and bad listening skills. Badly informed about their own product. Rude and disrespectful staff members… Read Full Review

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★☆☆☆☆

“Very poor customer services. Nonexistant mobile insurance”

Written on: 30/09/2014 by bobmunk (1 review written)

I've been with virgin media for years; broadband, mobile and financial products for both myself and my wife. My wife's mobile phone stopped charging causing us to ask for a warranty repair. Sent phone for inspection and it was returned as water damaged with a picture of the usb port as evidence. I asked for a report as to how this conclusion was reached; no report could be provided. So the engineers just look at the outside of a phone and claim water damage which is their get out clause. From my… Read Full Review

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★☆☆☆☆

“Stick with the other companies”

Written on: 26/09/2014 by Ubique7 (1 review written)

I had 3 mobiles with virgin. The call reception was rubbish even to other virgin mobiles. The unlimited internet access was slow or just didn't work. Worse of all though is the customer service. You'll be very lucky if you speak with someone in the UK and they like putting you on hold. I cancelled my accounts at the end of their terms and made plenty of calls to virgin to confirm this. One month later letters from virgin saying I owe them money for 2 of the phones. Contacted some far off… Read Full Review

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★☆☆☆☆

“virgin media rip off and unhelpful”

Written on: 17/09/2014 by Maurice89 (1 review written)

My Son as been with virgin for three years. there has only been minor broadband hiccups. He only signed up for broadband only. The problem started when he moved from his flat as it had been sold and went to university.His Flat mate moved into new property were they had virgin so the flat mate was adviced by the sales team to take over my sons acc for quick instulation. when it is instauled the name will be changed over for this to be done my son had to sign a doc which he did. 3mths afterwards… Read Full Review

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★☆☆☆☆

“Very poor reception constantly dropping calls”

Written on: 10/09/2014 by RobBry (1 review written)

Have been with Virgin mobile now for 2 months. The worst network I have ever been with.I left o2 for virgin because I got a very cheap deal 8 pounds per month unlimited calls and texts. I have been constantly getting voicemail messages, my phone does not ring I have no missed calls and everyone who rings tells me it goes straight to voicemail. I contacted Virgin to tell them, they told me there is nothing wrong with their network and cant understand why this is happening. I requested my PAC… Read Full Review

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★☆☆☆☆

“Disgusting.. ”

Written on: 09/09/2014 by Imanie481 (1 review written)

My dad set up a contract for me with Virgin Media, a 2 year all you can eat package, so unlimited everything. It seemed okay for a while, good signal and 4G connection, this last few months I've been having real trouble with my signal and internet connection, only to find out today that it is being cut off due to 'too much data being used'.. Appalling customer service skills as every time I try to speak to someone i'm treated like an idiot. I thoroughly read through the terms and conditions… Read Full Review

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Lbmking's Comment

Written on: 19/09/2014

I don't know how you were sold 4G because Virgin don't do it? I have recently bought a new phone and needed a new micro sim from Virgin, never worked properly and often can only make emergency calls. Since having the new sim they have tried to charge me too much as well. I have complained numerous times and this week was told that the reason my connection is not working properly is because they use EE and now EE say there is a country wide problem with new sim cards, if this continues I will be leaving them.

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★☆☆☆☆

“Truly appalling”

Written on: 04/09/2014 by Melanied276 (1 review written)

Just switched over from PAYG to pay monthly and had endless problems. Customer services is appalling, they know little and promise much which then doesn't happen. Now, I have had £300 debited from my account for no apparent reason and not one advisor can tell me why or organise for this to be returned. Must be the worst provider in the UK… Read Full Review

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★☆☆☆☆

“very bad”

Written on: 01/09/2014 by shoponbangla (1 review written)

i can't believe how come a mobile network like virgin can run their business in this country. i have 1200 minutes but can not use 20 minutes every month because of their network problems. most of the time i cannot make calls and if by chance i can connect a call the other party cannot hear me properly and the line disconnects after a minutes. this happens every time i try to make a call. i called their customer service and was adviced to wait a month so that they can fix the network problem in… Read Full Review

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★☆☆☆☆

“Worse mobile experience...”

Written on: 30/08/2014 by NasirPerez (1 review written)

I'm now 6 months with this pseudo network. is worst experince ever. Mobile internet is a joke.It works in big towns only. smaller town you getting speed slower than 10 years ago. youtube is buffering every 10 or 5 seconds,all the times technical problems and the biggest problem - if there is a fault,simply forgot about contacting customer services.when is fault waiting time to talk to customer services is 30 minutes and if you decide to wait is disconnecting you after 20 minutes. ignoring… Read Full Review

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