Virgin Mobile UK Reviews - www.virginmobile.com

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★★☆☆☆
1.8 / 5
21% of users recommend this
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Latest Reviews

★★★★★

“Highly impressive customer service and pricing”

Written on: 25/07/2014 by ke200 (1 review written)

I'm not sure why there are so many low ratings, as my experience over the 4 or so years I've been with Virgin has been fantastic. I started out with a £15 a month tariff and a contract phone with no major issues. When it came time to upgrade, I was offered 1gb of data, unlimited text and 200 minutes at around £8.50 a month. I was happy to take this and used it for a year before encountering a problem with my bill - they charged too much. I called up and they offered to get it rectified… Read Full Review

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★☆☆☆☆

“Rude, ignorant staff and rubbish tariff rates!”

Written on: 24/07/2014 by hjsmall (1 review written)

I have been with Virgin mobile for about 5 years and not once have they ever offered any sort of helpful advice or assistance. I just got off the phone to the rudest man I have ever spoken to, his English was terrible and he had such a cocky unhelpful attitude it made me want to scream! He offered no helpful advice what so ever when I asked if I could change tariffs and had no real answer as to why I seem to be paying a hell of a lot more than anyone I know for a lot less! He even hung up on… Read Full Review

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★☆☆☆☆

“misery of being a virgin”

Written on: 22/07/2014 by Keatingmq146 (1 review written)

Virgin mobile. what a waste of space and for the people that work there a waste of fresh air. Totally useless company with a workforce to match. if you stuck with them best record your calls for your own protection as they are liars. 2 faced company. NOTWORTH KNOWING OR DOING BUSINESS WITH. BEST TO STAY CLEAR AND PLAY SAFE not even worth the 1 star rated. had NO choice… Read Full Review

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★★★☆☆

“All good but voicemail issues guaranteed ”

Written on: 21/07/2014 by EzequielHanley56 (1 review written)

Cant fault them for everything else as it is very cheap and good coverage. However your will have voicemail issues. I can quote them on the phone - that they have had lots of people leaving them due to the unsteady network because they are doing so many updates. Frustrating to say the least. Do something Virgin or it may be too late… Read Full Review

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★☆☆☆☆

“do not go with virgin media”

Written on: 16/07/2014 by Annoyedserviceuser (1 review written)

Avoid at all costs! I don't even know where to start, you do not get what's promised e.g. the phone and tablet bundle ( the tablet has still not arrived after months, when it should have arrived two weeks into the contract). I can not get any sense out of the custmor service team,who are extremely unhelpful, patronising and leary( at some points even saying, what do you wont me to do about it? I'm sorry I thought this was your job,if you got it right in the first place I wouldn't be calling!… Read Full Review

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Hiace's Response to Annoyedserviceuser's Review

Written on: 22/07/2014

Virgin mobile. what a waste of space and for the people that work there a waste of fresh air.
Totally useless company with a workforce to match.
if you stuck with them best record your calls for your own protection as they are liars.
2 faced company. NOTWORTH KNOWING OR DOING BUSINESS WITH. BEST TO STAY CLEAR AND PLAY SAFE.

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Hiace's Response to Annoyedserviceuser's Review

Written on: 22/07/2014

Virgin mobile. what a waste of space and for the people that work there a waste of fresh air.
Totally useless company with a workforce to match.
if you stuck with them best record your calls for your own protection as they are liars.
2 faced company. NOTWORTH KNOWING OR DOING BUSINESS WITH. BEST TO STAY CLEAR AND PLAY SAFE.

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★☆☆☆☆

“Avoid this Company at all costs, they do not give a Stuff”

Written on: 15/07/2014 by MarkG8SAR (1 review written)

Bought a new sealed PAYG Sin 4 days ago, when I tried to register it I found it was already registered. I contacted Virgin's Customer Service online and just got an automated reply. The quality of their Customer Service is non existent so I intend to cancel my internet and other Services with Virgin and I strongly suggest that anybody considering using their Services go somewhere else… Read Full Review

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Hiace's Response to MarkG8SAR's Review

Written on: 22/07/2014

Virgin mobile. what a waste of space and for the people that work there a waste of fresh air.
Totally useless company with a workforce to match.
if you stuck with them best record your calls for your own protection as they are liars.
2 faced company. NOTWORTH KNOWING OR DOING BUSINESS WITH. BEST TO STAY CLEAR AND PLAY SAFE.

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★☆☆☆☆

“diabolical customer service”

Written on: 14/07/2014 by linda48v (1 review written)

I wish I had read some of these reviews before I made the fatal mistake of signing up with Virgin Mobile.I have been sold a phone that is out of working order more than it is working.I seem to be the one having to do all the running about returning said phone to postoffice to mail back for repairs only to have it returned works for a couple of days and then off a I go to postoffice to return phone yet again for repair. The customer services is a joke who are these people who work there they… Read Full Review

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Hiace's Response to linda48v's Review

Written on: 22/07/2014

Virgin mobile. what a waste of space and for the people that work there a waste of fresh air.
Totally useless company with a workforce to match.
if you stuck with them best record your calls for your own protection as they are liars.
2 faced company. NOTWORTH KNOWING OR DOING BUSINESS WITH. BEST TO STAY CLEAR AND PLAY SAFE.

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★☆☆☆☆

“Terrible customer service”

Written on: 14/07/2014 by psWooten1956 (1 review written)

Once again rung so called customer service should be renamed no customer service spoke to 4 different people because if you ask them a question that's not on there set script they pass you to somebody else and so on ,they never answer your query just keep passing you on and wonder why you are now frustrated and raising your voice and then they cut you off the whole 55 yes 55 minets were terrible… Read Full Review

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Hiace's Comment

Written on: 22/07/2014

Virgin mobile. what a waste of space and for the people that work there a waste of fresh air.
Totally useless company with a workforce to match.
if you stuck with them best record your calls for your own protection as they are liars.
2 faced company. NOTWORTH KNOWING OR DOING BUSINESS WITH. BEST TO STAY CLEAR AND PLAY SAFE.

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★☆☆☆☆

“Terrible Customer Service and staff training!!!”

Written on: 14/07/2014 by MakailaGlover (1 review written)

I had Virgin Media for 18 months (home phone, broadband and TV plus mobile phone) and since the beginning I experienced problems with my landline (which they’ve connected 20 days after my broadband) and later with the broadband. Many times I had to contact them because the broadband service had stopped, and the most disgusting thing is that you have to call them on a 0845 number and then you have to pay to speak to a human being, even when it is their fault! I quit Virgin Media when my… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 12/07/2014 by Claire12345 (1 review written)

Don't go with virgin...they're utter rubbish...have lost my mobile and have tried unsucessfully to get thro...poor service indeed. Can't wait for my contract to lapse. Going to change TV package also...out of principle! … Read Full Review

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★☆☆☆☆

“Appalling! ”

Written on: 07/07/2014

Took a 2 year contract out with them in April2012, rang and gave them a months notice to cancel in in march 2014, yes we were told that is fine, the contract has been cancelled, we are now in July and still being billed! Have a emailed a complaint asking why but no reply. Completely useless, will be cancelling all our services with them when we can and going elsewhere… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 06/07/2014 by Mason399 (1 review written)

Data coverage is terrible - I used less data on average than with my previous contract despite upgrading to an unlimited package, simply because most of the time I had no signal. Looking for a cause I found a page on their website stating that is was a known problem with android phones because of the way the network switches between virgin and orange/t-mobile - they kept that quiet in their advertising! Couldn't get voicemail or international roaming set up at all despite following their… Read Full Review

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★★☆☆☆

“do not do what they promise.”

Written on: 06/07/2014 by BernardWoodward426 (1 review written)

Been with them for 6 or so years. Never really had a problem till this year when I upgrade my tariff. I was promised a tariff of £28 a month with a Samsung 4s mini. Well the phone broke after a month, not their fault and fair enough they wouldn't fix it because I had no insurance.The issue I have is I was charged the £28 the first month and then after that it went up to £48. I called them about this, they apologized and said it would be sorted for the following month. It wasn't. I called… Read Full Review

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★★☆☆☆

“do not do what they promise.”

Written on: 06/07/2014 by BernardWoodward426 (1 review written)

Been with them for 6 or so years. Never really had a problem till this year when I upgrade my tariff. I was promised a tariff of £28 a month with a Samsung 4s mini. Well the phone broke after a month, not their fault and fair enough they wouldn't fix it because I had no insurance.The issue I have is I was charged the £28 the first month and then after that it went up to £48. I called them about this, they apologized and said it would be sorted for the following month. It wasn't. I called… Read Full Review

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★☆☆☆☆

“ZTE Blade 3 charging fault”

Written on: 06/07/2014 by Chrisp476 (1 review written)

I paid cash for a zte blade 3 phone on sim only. After 6 months it would not charge at all. I got in touch with customer sevices ( which is a total joke ). They sent me another charger, still useless. The phone will charge ok from my pc. I again got in touch with customer service. They sent me a kit to send to the repair centre. When it eventually arrived back, a letter stated that i had damaged the micro usb port and they would charge me £59 to rectify fault. I have kept phone in a case from… Read Full Review

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★★☆☆☆

“2 out of 5 simply because they let me be a customer”

Written on: 05/07/2014 by Harrison319 (1 review written)

i had trouble getting a mobile contract,so in a way i should be grateful virgin accommodated me,but customer service is far from satisfactory,on the occasions ive needed them they've took for ever to answer their 789 direct line,never replied to mail i`ve sent them and apart from the automated acknowledgement of received email they never reply, yet be a day or two late with your payment they phone you non stop they don't listen to what you have to say but just go through the well rehearsed and… Read Full Review

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★☆☆☆☆

“Bait and switch contract”

Written on: 03/07/2014 by 35Sinclair (1 review written)

I signed up for a two year contract and they raised my price after just 7 months. As a brand new customer I was shocked and all they had to say is I should have read the term and conditions closer and it was in their right to raise the price whenever they want. I get they have legal grounds but it really breaks the trust factor when they make you rely on legal speak to form a simple agreement. I feel ripped of and a fool for falling for their bait and switch. Now I am stuck with a… Read Full Review

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★☆☆☆☆

“Do they care? No!”

Written on: 29/06/2014

Signed up to their VIP15 Sim only package, got a letter £1.50 a month increase = 10% increase emailed customer services, They did not reply, rang twice to get my pac code to leave, not yet got it,they claim their system is down? and were they bothered about my request? Not a chance. Avoid like the plague!… Read Full Review

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★☆☆☆☆

“Never again ;(”

Written on: 28/06/2014 by 145Johnson (1 review written)

Keep away from virgin mobile they over charge you , can't solve your problems phone,ect and costumer service is useless pointless and waste of time.. They need people who clearly speaks English understand what your trying to say... Who ever is thinking of going on virgin ul end up crying n trust me you will I just can't wait to get it over done with this bull sh..it service ... Costumer service is so cr app... They never help Poor Poor Poor ;( To expensive The phone not worth that… Read Full Review

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★★☆☆☆

“Claim 125% satisfaction, service as good as their maths. ”

Written on: 28/06/2014 by JSLeitch (2 reviews written)

Virtually impossible to get customer service out of these guys; nearly two years into the contract and phone still doesn't do simple things like sending or receiving pictures or multiple text recipients. Help centre staff generally pleasant, but don't try too hard to rectify issues. Absolutely impossible to get a reply re payment issues - either their contact page doesn't work or they simply ignore all messages re this; call centre conversations (based in Manilla) are re-runs of Python's… Read Full Review

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