Virgin Mobile UK Reviews - www.virginmobile.com

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“Will never use virgin mobile again”

Written on: 07/07/2016 by Christhompson (1 review written)

Abserlotly worst service ever got my new hanset through with no sim card. Then having to wait a further 4 days for it to come through realized handset doesnt work properly. The speakers cut out and about 2 -3 hours of battery life. I call to arrange replacment and got told tommorow we will replace. They didnt turn up, i ring back they say the next day, same thing didnt turn up and then a third time they say the next day someone will come and no one did. I ring up to say cancel the deal because… Read Full Review

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★☆☆☆☆

“Atrocious costumer service ”

Written on: 04/07/2016

My husband called them to have a monthly mobile plan and the only thing we can say is that Virgin has the worst costumer service we have ever experienced! After more than an hour on the phone nothing was sorted out! The speed and efficiency of the people who work in this company is just unbelievable. If this is to give them money, can you imagine what happens if you have a problem with them? We are just highly disappointed, shocked and frustrated… Read Full Review

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★☆☆☆☆

“Don't do it! ”

Written on: 27/06/2016 by NP88 (1 review written)

I recently joined virgin media mobile. I was sent a SIM card which was faulty and had to call multiple times to get a new one sent to me. After not having mobile coverage for 2 days, I was very unimpressed with their sympathy. Their call centres are based in the phillipines, and although they speak good English... Their general courtesy and understanding is horrendous. I was not not given an apology or resolution, instead I got a lot of confrontational replies and asked if I wanted to leave at… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 24/06/2016 by ravenglass (1 review written)

I've had a virgin mobile contact for about 8 years , was phoned and told I was due for an upgrade , the deal seemed good so I agreed and was told my new phone would be delivered the next day , all details were checked including delivery address which is just my home address to which the account has always been attached , I arranged for someone to be in to sign for it then 9.30 am this morning I got an e mail stating my phone is being delivered to some random address with the same postcode and… Read Full Review

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★☆☆☆☆

“Over 15 years with Virgin mobile, I count for nothing.”

Written on: 20/06/2016 by Radio-Granddad (2 reviews written)

As with many other reviewers my problems were with customer support. Several times I had to explain some details of my account and in the end at the last encounter I just hung up. Next I find my account had been closed without further discussion. They did me a favour, I kept meaning to look around for a better deal and now I have got it. I was loyal to them, they treated me appallingly. The name Virgin seems top attract users but they are no better, and in many ways worse, than other… Read Full Review

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★☆☆☆☆

“Mobile disconnected without notice”

Written on: 12/06/2016

Having been abroad for a few years the family have not used any of our Virgin prepay sims. On phoning support I am told they can not be re-registered and it is necessary to get new sims/numbers. So what happens to all the credit we had - Virgin keep it of course and dear ole Richard makes even more money for doing sweet fa… Read Full Review

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★☆☆☆☆

“Awful customer service ”

Written on: 03/06/2016 by joe1122 (1 review written)

Been waiting over a week for a Jiffy bag to return a faulty phone I have had for eight weeks for repair ,they have refused to replace the item even though it's almost new the customer service team are rude and unhelpful when I said it was causing me inconvenience and difficulty with my wo they offered me £15 of my bill to buy a cheap pay as you go phone what an absolute insulting offer asked to cancel contract early threatened with legal action great company policy can't wait to get rid of… Read Full Review

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★☆☆☆☆

“Worst Service Provider”

Written on: 17/05/2016 by Reesecs219 (1 review written)

I went into a dual contract with virgin mobile, one for mobile and one for sim only rolling contract. Due to bad service and not getting nay coverage at my work place I called these people to cancel just my SIM only roll over contract so I can jump to a different service provided. They said I can't do this and have to stick to them with no network or coverage until my phone contract gets over which is after 1 and a half years. This is pathetic and completely disappointed with the customer… Read Full Review

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★☆☆☆☆

“let's make it up as we go along ”

Written on: 28/04/2016 by Adonisc306 (1 review written)

I have been a loyal virgin mobile customer for over 4 years. Probably the only reason is I ve not dealt with their dreadful customer service much before. In recent days I have found out I can't have an upgrade as I owed £22 on an old account that they never told me about. I should have been taken off the unlimited vip plan 5 months ago in favour of a useless capped plan of 1 gb of data. No upgrade option. I am out of my contract now but still need to give 30 days notice to switch to another… Read Full Review

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Andytapp's Comment

Written on: 07/06/2016

Five years with them,last two on sim only-just put me on useless 1gb of data&increased by £3pm Disgraceful!be moving my home fone&internet connection asap.Incredible way to treat loyal customers

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★☆☆☆☆

“poor communicating with customers ”

Written on: 21/04/2016 by RonaldCrabtree1949 (1 review written)

Very bad service, they charged you for calls you never made plus they are not connected internally, the billing team with customer services and Complaint Depth. Virgin never again!… Read Full Review

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★☆☆☆☆

“Dreadful customer service / abhorrent corporate behaviours”

Written on: 05/03/2016 by Virginshit (1 review written)

I had just completed a complaint process against Virgin Media when they encouraged me to give them a second chance. I ordered a new sim card with next day delivery. Nothing arrived. The overseas call centre said they had a record of its being delivered by Royal Mail; then the UK call centre confessed it had been sent by Yodel but had got lost. Then a second sim was apparently sent by next day Yodel delivery. Nothing. Days past - more excuses from Virgin Media. Virgin Media could not even find… Read Full Review

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★★★★★

“Good fanatic brilliant great super just like to say a...”

Written on: 01/02/2016 by Monroe249 (1 review written)

Good fanatic brilliant great super just like to say a few words about virgin mobile… Read Full Review

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★☆☆☆☆

“Trick you into contracts”

Written on: 14/12/2015 by RemingtonChristie (1 review written)

Virgin randomly upgraded a rolling contract to a 12 month contract without me knowing, when I submitted a complaint they completely mugged me off and ignored the complaint saying its in their ts and cs. Previously I had to set up a direct debit with them in order to save 5 pound a month in admin charged because I pay yearly, how they can justify charging an extra 5 pound a month I dont know, but previously to that they cancelled a direct debit when I first started ( when I paid monthly) and… Read Full Review

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★☆☆☆☆

“Awful.”

Written on: 26/11/2015 by Henryfw467 (1 review written)

Ordered pay monthly phone online 3 days ago from Virgin. I have recieved no emails or confirmation from Virgin. Contacted customer service, they just keep repeating wait 24 hours. Waited for 3 full days now. I'm taking out a contract with another network tomorrow as I need my phone for work. Won't bother with Virgin ever again and neither would I recommend… Read Full Review

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★☆☆☆☆

“Awful website, awful customer service”

Written on: 09/11/2015 by northern lass (15 reviews written)

I have been a Virgin mobile customer for nearly 5 years but am now looking for a new provider due to Virgin's 'couldn't care less' attitude. My 2 year contract ended in July, no-one bothered to contact me to discuss my options. I had to phone them, and was amazed to find that their marketing/upgrade team are only available Monday to Friday, 9am to 5pm, not exactly convenient for most working people! When I finally got to speak to someone about getting a new phone, I may as well not have… Read Full Review

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★☆☆☆☆

“Can't even buy a phone or sim card when you want to”

Written on: 18/09/2015

Several months ago I ordered a sim car which was never delivered. Many phone calls later I still haven't got it. Now tried to order a phone and the website won't accept an order (tried several web browsers and operating systems so the problem's at their end). So rang through to order. Waiting time at least 20 minutes. I give in… Read Full Review

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★☆☆☆☆

“Five Days NO Phone working and NO help from Virgin ”

Written on: 18/08/2015 by puglett (1 review written)

Since I got my micro sim I have had trouble. I have been on to the help line and promised phone calls. No phone all at all and this morning they wouldn't even put me through to a manager and then told it will take 48 hours to get them to ring me. What a joke they take your money and when there is a problem they don't want to know. Even worse than there Media service DO NOT USE… Read Full Review

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★★★★☆

“no problems ”

Written on: 09/08/2015 by delboy62 (3 reviews written)

been with virgin mobile for over 2 years and to be honest no problems whatsoever and when i rung to leave they offered me a great new deal that no one else could get near too… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 08/08/2015 by Daveyoung1 (1 review written)

Ordered new Virgin mobile online then next day phoned to make sure could keep number told I should just upgrade phone instead of buying new one and they would cancel online order two weeks later get bill for cancelled phone rang and explained what had happened told was not cancelled and open contract so must pay until I return pairs the phone only thing is I have never had this phone they said don't worry would put chaser team on it so I cancelled debit then two weeks later again get letter… Read Full Review

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★☆☆☆☆

“Overcharged”

Written on: 15/07/2015 by 343Greer (1 review written)

Renewed phone contracts having been with Virgin for many years. But they kept overcharging me for the one phone and not taking the customer loyalty discount into account. 6 months later, numerous phone calls, two visits to the fairly local store and I eventually got it sorted. No contact from them, no real apology and no effort to put things right. Will stop using them as soon as I can. Wouldn't recommend anybody to use them… Read Full Review

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