3 Mobile Reviews - www.three.co.uk

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★☆☆☆☆
1.5 / 5
2014
15% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

“S**the customer service ”

Written on: 28/08/2015 by Keyla13 (1 review written)

Three covarage is mediocre at best, On top of this there is no number to phone/text to check your balance you have to turn on your mobile data which means that you can incure data costs if other apps aren't closed! After finally coming to my senses I dicided to leave three but as I wanted to keep my old number I needed my pac code. Which meant that I had to phone their customer service and I was On my phone for 8 minutes to be told their computer is down and then I asked if they could phone me… Read Full Review

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“Three - Rip Off - it will cost you.”

Written on: 05/08/2015 by QuinnCahill131 (1 review written)

Three are the most expensive network by far, not only this but even after three years they will charge you for leaving. If you are buying on price or service don't use 3. Try Giffgaff the price is good, you can control it and it is on the O2 network so coverage is not bad either. 1. Three charges too much and its cancelation terms are draconian. 2. Three coverage is not as good as O2 or Vodafone. 3. Three call centre is rubbish, as is Vodafone. 4. Im using Giffgaff good coverage (O2), no… Read Full Review

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“Centre Located in India - Service located in Mars !”

Written on: 04/08/2015 by Buckleyks344 (1 review written)

Do not touch this company. Hidden charges, on Mobile Broadband. Also a recent breach of Consumer Protection Act 2007 in Ireland, lengthy judgement against them. Worth a read to convince yourself NOT to buy their products. Visited 5 shops , none of them told me the same amount of the hidden charges, varied from 2c to 5.8c , even an Executive (in India) gave the wrong figure, to get me off the phone. He called it a mistake I call it a lie. They are brilliant at the "here to help you stuff", but… Read Full Review

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“they are ripped off never ever use them i did mistake ”

Written on: 21/07/2015 by 464Cook (1 review written)

people who are reading this review never ever used the 3 mobile network and orange never ever they are ripped of and recommmend your friends never use the three services… Read Full Review

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“WORST SERVICE”

Written on: 03/07/2015 by JennyPeters (1 review written)

Three is the worst service in the UK. They have most unfriendly service abroad- it costs 5 pounds a day!- and their customer service is ABSOLUTE GARBAGE. Every time I call their customer service people, it's the most frustrating and infuriating experience. They aren't helpful, they can't do anything for you, and they just read off a script. They don't care about customer loyalty and can't help in any way unless it's directly off their checklist. They're SO terrible. They have nothing going… Read Full Review

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Carls31's Comment

Written on: 03/07/2015

I totally agree with this! Customer service is awful. When you ring to query something they just repeat the same answer to your question over and over again even when you say you do not understand what they are saying!!!
3 claim they told me about a late payment charge. I asked to listen to a recording of our conversation and they want to charge me £10 for the pleasure!!
I WILL NEVER USE 3 AGAIN and will tell my friends and family to stay clear of the too.

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“So many problems, no one to help!! ”

Written on: 16/06/2015 by Amyd146 (1 review written)

I have been with 3,for many years now, convinced my whole family to convert to 3. However the last few months have been shocking, the customer service has been disgusting unless speaking to a manager, who helped resolve the situation and without him ( Prusean- Customer service manager) 3 would of lost me as a customer. Firstly my ex partner ( that I have not spoken to for 2 years) somehow got an upgrade using my account details, which 3 authorised. With this I tried to cancel it and the… Read Full Review

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“Great start”

Written on: 30/05/2015 by elanseagirl (1 review written)

Just moved from the non-existent Tesco signal to 3 and I am very impressed indeed. Good strong signal where none existed on Tesco/02. Very, very easy transfer of my existing number using the 3 app (though it took a 28 minute call to Tesco to receive the PAC Code). Great download speed when out and about, and a very good monthly sim only plan. To top it all I get to use my plan at no cost when I frequently visit the USA. I have loaded the weak signal replacement using wifi, but have not had… Read Full Review

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“put things right”

Written on: 30/05/2015 by roachy66 (1 review written)

Just like to say thank you to customer care at three I've been a customer for about 10 years now came to renew my contact this year long story short over the phone they said they had stopped free minutes so I just renewed my contact then a week after my wife went to the shop got a new phone and they gave her her free minutes So I was peeved but just left it then today they sent me a questionnaire so I put down poor for customer care within the hour got a call off them asking what was the… Read Full Review

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“I feel tricked into this contract, now there's no escape!”

Written on: 19/05/2015 by bumblebeesey (1 review written)

I had a couple of uneventful mobile contracts in the past, god forbid you lose your phone or ask for help. If you don't need to communicate with customer services, you'll be FINE. My problems started when I started a 24-month Mifi contract. HATE HATE HATE having this contract. I went in-store to inquire, as I wasn't keen on paying for expensive line installation in my new house. I had NO idea about how much data I need each month, but the sales assistant reassured me that 15GB was plenty and… Read Full Review

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“If I could give a zero rating I would!”

Written on: 15/05/2015 by CJC1L (1 review written)

GOD HELP YOU IF YOU GO WITH THIS OPERATOR! DON'T DO IT IF YOU VALUE YOUR SANITY! They are the worst EVER and will suck you dry. Their UK office deny knowledge of anything and just hand things over to their Indian call centre who are worse than useless. You will spend HOURS and I mean hours waiting for the Indian customer 'service' to answer your calls, then get put through to another department as the first person you get through to will never be able to answer your question, and when you… Read Full Review

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“Amazing 3 and 4g coverage ”

Written on: 13/05/2015 by Weebillybob (9 reviews written)

Having just left O2 after 2 years. The coverage from 3 for the internet on my phone is truly amazing. I'm a taxi driver and I can honestly say. It's like chalk and cheese… Read Full Review

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Dantho's Response to Weebillybob's Review

Written on: 23/05/2015

Indeed it is! :) Left O2 here appalling 3G coverage

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“3 only gets worse.”

Written on: 29/04/2015 by ZainMead474 (1 review written)

In UK, you'll be lucky to get more than 40% signal. (Abroad, roaming, 75%+ is normal). The download rates are appalling, & when downloading, it impossible to load a web page. The service center, in Pune I think, is next to useless: the very friendly & polite staff have no technical knowledge, & just abide by a set script. The only thing they can do is reimburse you when, for example, you have no signal because of maintenance. If you have a technical problem, you are better going to your… Read Full Review

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Dantho's Comment

Written on: 11/05/2015

Nothing wrong with half of this review guys. He's just moaning because Three will be improving network and giving you No Service for that. ;) Nothing wrong there... I think it's a lot better than 40% though lol! Customer Services is always a problem with the customers 100% likely.

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“"Use your phone abroad at no extra cost". - NOT TRUE!”

Written on: 27/04/2015

BEWARE!! On their website, Three claim in big bold colorful letters, "Use your phone abroad at no extra cost". However, what they DO NOT tell you up front, (you have to dig deeper to find this out) is that you have to PURCHASE a 30 day 'add-on' for this privilege of using your phone abroad "at no extra cost". Well, this ISN'T at no extra cost if you have to PURCHASE an add-on. And if your travels exceed 30 days, you have to PURCHASE ADDITIONAL 'add-ons', all which are packed with a time… Read Full Review

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Dantho's Comment

Written on: 11/05/2015

This only applies to Pay As You Go! If you have a contract it will do it automatically now. :)

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Meadow_Walker's Comment

Written on: 12/05/2015

I know. I'm on the PayG plan. I only pay for what I will use. Monthly contracts are only cost effective if you're getting your money's worth. Most people don't care, don't analyze, or don't keep track of their usage and therefore really have no idea if whether what they are paying for is a bargain or not.

I still have my mobile phone but my carrier (Three) get very little from me these days. Wifi is available virtually everywhere so to circumvent the mobile phone carrier's fees, I use VOIP applications almost entirely and haven't had to pay for an outgoing call for 6 months! Remember, your incoming calls and texts on Three's network are always free.

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“Going downhill!! ”

Written on: 21/04/2015 by gzOliver357 (1 review written)

I've been with 3 for 5 years, always been ok but the last 12 month the service and signal has gone shocking. I've contacted 3 and got nowhere, service is shocking, signal is off for days and when you ring 3 you can't get through... Avoid… Read Full Review

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Dantho's Comment

Written on: 23/05/2015

Probably your phone then. With 3 I noticed you always need the very newest technology first.

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“worse connection!!”

Written on: 13/04/2015

If only i can terminate my contract with Three, I will do it now,right this second! I could never get any connection in my location at all. The customer service advised to download their so called wifi app. Which is obviously rubbish!! What is the point of paying my bills if i can't use their service without a wifi??? I can't eveN make calls or send messages!soooo annoying!! Terrible connection! Don't be fool with any promos they have! Not worth it at all!… Read Full Review

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“Completely unsatisfied!!!”

Written on: 26/03/2015 by Nothappyatallgah (1 review written)

I have had two contracts with 3. The first two years were great! Couldn't fault there service and the signal was great! I opened a new contract with them at the end of December 2014 (another 2 year contract) officially my contract started in January. I have had the worst experience with them this time round and would not recommend them to anyone. One of the staff members advised "that they dont focus on there repeat customers only on new customers" and the employee that had said that couldn't… Read Full Review

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“Lost £70 for Irresponsible, unacceptable customer...”

Written on: 19/03/2015 by Weneuron (1 review written)

I was taking to thre customer service for weeks. I was told three customer service everything will be transfer in my name including any credit. Contract is transferred in my but credit is not transferred into my account. I'm out of pocket by £70 beacause of three customer service… Read Full Review

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“Good value for money; abysmal service when needed”

Written on: 07/03/2015 by darrenfhenry (3 reviews written)

o these guys acted after a third party wrote to them about me in error. What happened is that the third party wrote to Three rather than Virgin Mobile. Frustratingly, the reference details that the third party used were not linked to any account I had at Three. So what they then proceeded to do was cancel all 3 of my accounts - 2 of which are for my children who I need to be in contact with foe safety reasons. Initially you may think its not Three's fault. What they didn't do was take care… Read Full Review

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“Good value for money; abysmal service when needed”

Written on: 07/03/2015 by darrenfhenry (3 reviews written)

o these guys acted after a third party wrote to them about me in error. What happened is that the third party wrote to Three rather than Virgin Mobile. Frustratingly, the reference details that the third party used were not linked to any account I had at Three. So what they then proceeded to do was cancel all 3 of my accounts - 2 of which are for my children who I need to be in contact with foe safety reasons. Initially you may think its not Three's fault. What they didn't do was take care… Read Full Review

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“Excellent tariff and service ”

Written on: 19/02/2015 by Arturo227 (1 review written)

I moved to three about a month ago and have been so impressed. Their all you can eat data plans, inclusive abroad, are unrivalled. I live in and around London and have found service to be really good; 4G can be iffy but even when it is 3G is very fast. The service delivered by their switch over team was outstanding. I'm so glad I moved from telco mobile to three, despite having no issues with track and finding their service good. It's simply that no other company can compete with what you get at… Read Full Review

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Dantho's Comment

Written on: 23/05/2015

:D It's great! I love them!

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