3 Mobile Reviews - www.three.co.uk

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★☆☆☆☆
1.4 / 5
2091
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

★☆☆☆☆

“Avoid . ”

Written on: 22/09/2017 by JaquelineRyan304 (1 review written)

An absolute nightmare to get any issues resolved with the call centre. Finally cancelled contract which took nearly an hour on the phone and they only issued the PAC code when I said I was complaining to ofcom about them. Use a different company and avoid this one!… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 17/09/2017 by Rich19530 (1 review written)

We all know mobile providers are legalised bandits but this lot beggar belief. Unstable Internet connection which makes streaming almost impossible,slow download speeds and tariffs which offer no value for money.If only I could give them a 0 rating… Read Full Review

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★☆☆☆☆

“Customer Service is awful”

Written on: 04/09/2017 by 3isrubbish (1 review written)

Every time my wife or I call the customer service line we get a person based in India. We can't understand each other and nothing gets done. It's almost like they do it on purpose to prevent us from canceling. When I did cancel my account, I'm moving abroad, they tried to tell me that I require an extra months pay for not giving them 30 days notice. I'm literally out of the country and they want a payment. Instead, I put a stop payment on my bank account and I will never be a customer of… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 15/08/2017 by avoidthreenetwork (1 review written)

Im a three customer the service has become very annoying I am paying £35 per month which use to be £25 only two weeks ago the service is constantly down and most of the time I'm unable to use it SOMETIMES NOT EVEN ABLE TO USE IT IN A EMERGENCY I.E FOR AMBULANCE OR POLICE ETC it's my only phone BIG PROBLEM. The customer service is terrible they don't even let customers know it's will be down or what is going on and what would be fair is to compensate for days unable to use the service THAT… Read Full Review

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★☆☆☆☆

“avoid!!!”

Written on: 13/08/2017 by Annalise498 (1 review written)

Extremely bad experience with three. don't sign with them!!! costumers service is based in India, you can't even understand them. after 3 days o finternet, they cut me off saying I used too much data which is untrue as it was a 40 Giga contract (which is usable for 32 people) and the bill was outrageous. I always have been under usage with my former providers. i called the customer service a thousand times and they tried to bribe me into giving me Giga.i had enough allowance left, they tried… Read Full Review

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★☆☆☆☆

“Very slow internet ”

Written on: 22/07/2017 by iaRitchie434 (1 review written)

Totally disappointed.. I regret to have choosen them. Very slow internet or not working at all… Read Full Review

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★☆☆☆☆

“Refused PAC Code/Poor Service”

Written on: 20/07/2017 by 110McGarry (1 review written)

Long wait to get through to call centre each time you call, with usual annoying "trying to sell you something" options on the way. When you do get through, the line is bad, the staff with English with strong accent (hard to follow on bad line) and read out scripts. They refused to issue a PAC code to me, even though the reason I was switching out was that their own staff had told me that the SIM card would not work in my phone (which is 2G). Since I had thrown the card itself out the day before… Read Full Review

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★☆☆☆☆

“Serious breach of confidentiality!!”

Written on: 11/07/2017 by EmSkieFish (1 review written)

I have been a three customer for about 6 years, started on PAYG, then moved onto contracts. We loved house about 2 years ago, called three at signal was almost non existent inside and outside our new home. We obviously informed them we'd moved, they sent a booster box out to the new address to deal with the problem.. It made it slightly better, so we left it at that. They never updated our address on their system and so for 20 months the old address was still set as the main address and all… Read Full Review

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★☆☆☆☆

“Rubbish coverage.”

Written on: 02/07/2017

No coverage. Just a few days ago my wife upgraded her phone with 3. She had an Apple 4S with 3 and upgraded to an Apple 7. She had to pay money up front and will eventually have to pay an increased monthly amount after the first six months £21 increasing to £42. This I spent an absolute age trying to contact her by text, phone and find my iPhone all to no avail. WHAT RUBBISH! Previously when she was out where she is today with her old 4S whilst the signal was not always good we were able to… Read Full Review

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★☆☆☆☆

“Please Read This Before You Join Three”

Written on: 28/06/2017 by Pete222 (1 review written)

I joined Three towards the end of 2016. The high 4g data plans suited me as I tether to my laptop frequently. My first impression was that the Three network itself was fairly good with reasonable call quality and few calls being dropped. (I use good quality smartphones as I need the reliability and performance for work). Unfortunately, Three is obviously incredibly let down by the quality of it’s so called ‘customer service’. However, I carried on with them as quite reasonably if the… Read Full Review

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Arch55's Response to Pete222's Review

Written on: 07/07/2017

I had very similar experiences with Three - incoming calls not getting through & not even voicemail.
I just stopped paying them too - obviously if they took me to court they would lose & of course they haven't.

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★☆☆☆☆

“do NOT buy ”

Written on: 29/05/2017 by Gutierrez245 (1 review written)

I allowed myself to be missold an android phone with 3 network. I am stuck with a contract that does not meet my needs at all for the next 2 years. Unlike my last provider, 3 do not allow you to make any changes to the contract until the 2 years is up and they charge so much to get out of the contract I can't afford to do so. The coverage is so poor that more often than not I have no coverage. They charge me to phone them and the support team are no help whatsoever. Worst thing I ever did. So… Read Full Review

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Arch55's Comment

Written on: 07/07/2017

Hi, If you were missold and the service you are getting is as bad as all that then just break contract with Three. Please make sure you keep as much evidence as possible as Three may well take you to court. However in law 'any communications provider must deliver a reasonable level of care and skill in their service' so if you have evidence then you will win.

When there is underlying statute law a contract doesn't mean that much as statute law sets out minimum standards.

There is a very good chance that Three won't take you to court at all as they are well aware of the law so will know they will probably lose.

Whatever the situation Three will black mark your credit file so please be prepared to make representation to Experian for e.g. if this important to you.

Please don't be bullied in to paying for a poor service.

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★☆☆☆☆

“3 store West Quay Shopping Centre Southampton”

Written on: 23/05/2017

Visited this 3 store on Monday 22nd May 17 to have adult content filter unlocked as I do not have a credit card. Was unlucky to get a trainee at the desk. He was completely clueless about what I was asking for. Another guy then told him what to do. I gave him my driving licence and mobile number. I stood for 15minutes waiting, as he said there was a queue on the computer. He made no conversation at all, nothing, whilst I stood there. I was surprised at this as most sales people have the… Read Full Review

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★★☆☆☆

“I had good signal....just not in the UK”

Written on: 23/05/2017 by DominiqueGreenwood41 (1 review written)

I went with three purely for the free roaming, which is great. However I didn't realise that I would be sacrificing my coverage in the UK for this, where I have had quite a few 'no service' labels, most significantly at home, which isn't convenient. Whilst the general service has been so-so, the customer service was appalling. Really really awful. For half an hour I was spoken to in a rude, patronising manner until I ended the conversation and wouldn't answer the phone again. If it wasn't for… Read Full Review

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★☆☆☆☆

“Do Not Use!!!!”

Written on: 19/05/2017 by Bennettmw9 (1 review written)

The worst network that I have ever used! Poor signal, bad customer service and a complete waste of time and money. Go with EE, they are the best… Read Full Review

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★☆☆☆☆

“COMPLETE INCOMPETENCE AND A CON!!”

Written on: 16/05/2017 by GaryGloucester (1 review written)

I wouldn't have given them 1 star but had to as this was the only lowest option. I needed a phone in a hurry as mine was not working and I couldn't be without one for work etc. Ordered phone on line as during the ordering process delivery was promised for next day. Once payment was made, the delivery date went out to over a week. I contacted Three support via chat and was told delivery would be 2 days so I was escalated to another team who said delivery would be 3 days later than this. That… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 13/05/2017 by Eugenes394 (1 review written)

Worst customer service, even shop staff are not helpful. Rip off, all prices are being increased. Moved my broadband off them and am currently moving my phone off them too. Don't join… Read Full Review

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★☆☆☆☆

“A devious company”

Written on: 12/05/2017 by Erinq233 (1 review written)

After ordering a plan and device with Three online, I changed my mind as I was entitled to do within 14 days. I didn't even open the packaging. I read the returns policy carefully. I had a choice of either phoning a number or sending a form to an address. The number didn't work, so I sent the form by recorded delivery. I heard nothing for over a week, so looked on the Three website for another number so I could actually speak to someone. I asked whether they had received my letter which they… Read Full Review

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★☆☆☆☆

“Feel stranded”

Written on: 04/05/2017 by Sheltonnx27 (1 review written)

Feel at home on PAYG only works for 30 days (and for 15 hours a day throttled to about 50kbps). Terms and conditions state 2 months continuous but this is only true with a brand new never used sim card which is activated at the last possible moment at the port or airport. They count the feel at home month from when you activate the card not when you topup. 2 all in one 30 days do not last 60 days, but any random number between 31 and 60 dependent on usage and when the sim was orignally… Read Full Review

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★★★★☆

“My travel with 3 started after I came to uk 13 years ago”

Written on: 23/04/2017 by McNeillrv55 (1 review written)

Good contract £15 /18 months but rubbish coverage.With the same nr I went to o2 ,voda and now EE.ALL of them got some faults/this is England!!!/ Being wit EE/PAYG/ recently I experienced very often change of signal and their customer service is on the poor level. Having 3sim/PAYG/ for over a year I decided to take sim only contract since for £10 I was able to spend quite a lot of time across Europe -talking,texting and browsing with no problems/during one week/. Summing up guys....do not… Read Full Review

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★☆☆☆☆

“3 doesn't work with new Galaxy S8+”

Written on: 22/04/2017 by Austin291 (1 review written)

Just got new Galaxy S8+, but 3 SIM card doesn't work so have to revert to old mobile phone... reported problem to be told all mobiles not working, except my old one is. Apparently will be fixed in 24hours. Not great service in any way… Read Full Review

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