3 Mobile Reviews - www.three.co.uk

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★☆☆☆☆
1.4 / 5
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

“AVOID - Woest Customer Care ! No diligence in selling...”

Written on: 25/01/2015 by Dhruti (1 review written)

AVOID 3 AT ALL COSTS ! 3 STAFF ARE UNTRAINED AND EALING STORE HAS WORST STORE AND STAFF, ESPECIALLY THE STORE MANAGER, I HAVE EVER SEEN! VERY RUDE, DISCONCERN ABOUT EXISTING CUSTOMRERS, BAD LISTERNERS! If you are SIM ONLY customer of 3 Mobile network or planning to buy a SIM ONLY deal with 3, please read this, as it will help consumer community and possibility many of you will be saved from spending money for service you will never be able to use or alternatively forced to buy a new… Read Full Review

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“Customer service is sa joke”

Written on: 18/01/2015 by anjicon (1 review written)

My son had a 3 month sim contract at the end of the 3 months we cancelled it yet they kept sending reminders from July onwards despite making repeated calls to them and them saying yes it's cancelled. Last week he got a letter from a debt collector agency acting on 3's behalf now either their customer service reps are illiterate or just plain stupid. Totally peed off with them… Read Full Review

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“Hands down the worst network with both signal and Cust Ser”

Written on: 08/01/2015 by alandixon (1 review written)

Beware 1. This network is rubbish and drops more calls and has no reception and is 100% the weakest network out there in my eyes and i have tried them all. Don't compromise cost for a poor signal. Beware 2. Their customer service is based in India and they are like robots. They are trained to say exactly the same thing. I am 100% anti racist but all i'm saying is the customer service is remote and like talking to a computer that just does not listen like humans. Beware 3. When you cancel if… Read Full Review

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“ABSOLUTELY DREADFUL STAY AWAY”

Written on: 08/01/2015 by lusellers (1 review written)

I have experienced poor customer service throughout my business & personal life, but never have I experienced it at this level. Three Mobile are the most incompetent company I have to date encountered. Communication is almost impossible by phone, emails are met with a uniformed response, letters are not responded to...it goes on. I entered into an agreement 5 years ago, by way of a 2 year contract for wifi, we got off to a bad start, which esculated without resolve after many attempts on my… Read Full Review

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“A winner or a loser?”

Written on: 07/01/2015 by otamiJ (6 reviews written)

I read with interest a very critical review of 3 by A.N. Other. However, I have now been with 3 for around 5 years and have found the service exceptionally good. Coverage excellent compared to Vodafone/Orange and Customer Services first class. I have to say that when I have had any concern or problem, it has simply been a matter of ringing to get any issues addressed and resolved. The most recent was me discovering that my 6 yo Grandson was downloading and playing games on my phone. I rang up… Read Full Review

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“Horrible, direspectful, stay away”

Written on: 07/01/2015 by Timothy1967 (1 review written)

I was with three for a 24 month contract. They are absolutely awful. Lots of hidden charges that are incurred without you knowing. I was on a £20 a month contract with free minutes, unlimited internet and texts but managed to have £126 charged to my bill for answering an international call. They are really unprofessional on the phone and pushy. It took me 30 minutes wait time (call made at 3pm) and then another 30 to get the PAC code. I would honestly say they are not worth it. I have… Read Full Review

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“Dreadful customer service ”

Written on: 01/01/2015 by gwRamsey462 (1 review written)

I would not recommend renewing with Three under any circumstances. I have just received the most appalling customer service from the upgrade team and when I asked to speak to he manager she was even less helpful and put down the delay in my new phone being delivered late ( when I upgraded online the delivery date I received automatically was December 22nd) to being ' my fault', that something I must have done whilst ordering online had generated this date! I have been told that the date will be… Read Full Review

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Aggie76's Comment

Written on: 04/01/2015

They didn't unlock my phone after fulfilling 2 years contract with them, kept sending me codes which didn't unlock my phone, they have the worst connection ever, I had to put my case to ombudsman after all. Waiting now till my case is solved.

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“very poor network/with poor service”

Written on: 26/12/2014

very poor network and poor service. all of the staff members are irresponsible even if requested to solve the network coverage. repeatedly providing poor service and just charging without service. very frustrating and disappointing. The poor network in Uk. Conducting business with fraud and even problematic for cancellation… Read Full Review

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“worst network stay clear!”

Written on: 23/12/2014 by kelly123456789101112 (1 review written)

I got mobile broadband contract and have never had any signal on it when I rang them to come fix it I was told it was due to my walls being to thick lol my walls are just as thick as anyone elses so instead of comeing to fix the problem like they eventually agreed to they kept billing me 29.99 a month instead of the 18.00 a month it was supposed to be still no call out to fix the device still fobbing me off and leaving me on hold for hours pretending they dont understand me but understand… Read Full Review

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“Don't care about their customers”

Written on: 17/12/2014 by Jamesmynott9 (1 review written)

I've recived very bad service and they always say they are sorry but, 'everyone pays the same' even if you've been with then for 10years or have 2 devices and upgrading which I have. inwas told if I didn't like it they were more than happy for me to leave. Now they have a larger chunk of the market they don't care if they lose customers as 5 will join for everyone that leaves. If you want a company that cares about keeping you and rewards loyalty look elsewhere don't go to three network! I… Read Full Review

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“Used to be the best, now they're just like the rest”

Written on: 11/12/2014 by Sarahu94 (1 review written)

I first joined Three about two years ago and back then they had the best deals going. For £18 on a 30 day rolling plan (SIM only) I got 2,000 minutes, 5,000 texts, unlimited data, and unlimited tethering. And when they said unlimited they really did mean unlimited. The only fair use policy was 1TB a month - that's 1,000GB, double the size of most laptop hard drives. Safe to say you probably wouldn't download that much. I used the tethering a lot since the speeds were often better (and… Read Full Review

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Hellyeah316's Comment

Written on: 14/12/2014

Hey, good to hear that. Till the time three was good you were cool. Now if the situation has changed you can't blame three. Don't be selfish be loyal

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“The best network bye far, I have tried them all. ”

Written on: 28/11/2014 by Penn67 (1 review written)

The response from customer service is very good.the technical team do all they can to sort out any problems you may have,they will call you back if need be. I don't know of any other network that will do this… Read Full Review

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“fast speeds!!!! I don't think so”

Written on: 21/11/2014 by twistedprototype (1 review written)

I have rang 3 network up many times since january regarding slow Internet speeds.. every time I get the same response we are updating the antenna in your area!!! Yeah right as the months go on it gets slower and slower. I'm now at 1-2kbs if im lucky lol well il put it in away most people will understand opening 3.co.uk took me 5-15mins to load there web page to watch a 15min video on youtube can take you 2.5hrs to watch. If you use more then 2gb on a unlimited data allowance u get put on a fair… Read Full Review

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“Used to love 3...”

Written on: 20/11/2014 by Hana105 (1 review written)

But recently the connection drops literally every 5mins to 2hrs. I used to always have fantastic connection etc but recently it's extremely poor. I'm very unhappy and I'm thinking of looking elsewhere… Read Full Review

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“Shoddy Customer Service”

Written on: 19/11/2014

This company have tried to rip me off. Any serious complaint they ignore. They don't respond to email complaints through their system. One of their associate companies on the Payforit system were paid by three out of my account even though I hadn't ordered any goods or service.. Three Mobile denied any liability and washed their hands of it. I got a.cheque refund from the third party company after much complaining. Three are obviously making loads out of this although they are adamant… Read Full Review

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“The most frustrating experience!”

Written on: 13/11/2014

All of the sudden the signal disappeared in the area where I live including my house. I get reception on my phone if I walk 20 minutes away from my house now. I made 8 phone calls from other areas or by using in touch app they have created to three. The advisors who spoke to me assured me that the service will be restored and I received text messages from them that the problem was fixed. BS!!! It is terribly frustrating! They seem to lie or their technical team is incapable of fixing the… Read Full Review

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“Three CEO & Executives Dishonour One Plan Agreement”

Written on: 08/11/2014 by Brewerci62 (1 review written)

I'm on the rolling monthly One Plan of the Three network. I signed up in winter 2013. I was assured it was for an indefinite period, with no end date and for as long as I wanted. I signed up for £18 unlimited data, unlimited tethering, 2000 mins, hundreds of texts. Today (5th Nov 2014) I received a text from Three network, "Hello. We need to speak to you about changes to your plan. Please contact us free to speak to our dedicated team." I spent 30-45 mins trying to get through to Three… Read Full Review

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Dan1El's Comment

Written on: 23/12/2014

Not at all surprised executive office confirm One Plan is history and wanted £28 month for a plan without handset worth really £13 month on discounts I had.

The service is atrocious within a 10 mile radius of my house.
Day I got my PAC code 15mit/s briefly and then nothing.

Vote with feet and leave an over subscribed and unusable service that stitched existing customers.

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“Stop With Nonsense People”

Written on: 01/11/2014 by McConnell226 (1 review written)

Alright everyone, lets get it out there, Three Mobile went bust a while back (from what I heard), and from what I know, the company behind Three's new plans are working their asses off to get Three from a failing business and into a successful profit generating, heavily supported user base, instead of this 1 and 2 star nonsense, I get what you are saying about customer support, seriously, that will be sorted as soon as the managers and staff get things back on track with customer packages, I… Read Full Review

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“WORST TELEPHONE COMPANY EVER NEVER USE THEM”

Written on: 29/10/2014 by GT40 (2 reviews written)

I HAD A 2 YEAR CONTRACT WITH THEM AND I HAVE TO SAY THEY ARE THE WORST COMPANY EVER TO DEAL WITH THERE CUSTOMER SERVICE IS A JOKE THEY DO NOT SEEM TO UNDERSTAND SIMPLY QUESTIONS . THE SIGNAL WHEN I WAS AT HOME WAS NON EXISTANT I HAD TO GO IN THE GARDEN TO TRY AND GET A SIGNAL, HOW CAN THEY BE SELLING PHONES THAT DO NOT WORK . PLEASE NEVER USE THIS COMPANY THEY ARE APPALING… Read Full Review

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“best move ever. cheap and reliable. ”

Written on: 24/10/2014

I moved to the 3 network from EE. They provided me a cheaper SIM only deal and I have nothing negative to say. The reception is better and even when you have one bar of reception you get a perfectly clear phone call. 4G is patchy at times but they are improving this and you can't moan as it I'm a free for all customers. I have dealt with customers services and they were great and efficient. Also most things can be done online which for me is more convenient. Definitely won't be going back to… Read Full Review

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