3 Mobile Reviews - www.three.co.uk

Click here if this is your business
★☆☆☆☆
1.4 / 5
15% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
? Ask our helpful community of experts about this product or company
3 Mobile www.three.co.uk - Ask a question now

Media Gallery for 3 Mobile www.three.co.uk

3 Mobile www.three.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“A company so willing to lie to you ”

Written on: 04/07/2014 by peterb459 (4 reviews written)

Due to a 3 mobile mix up a credit was missed off my account so the next bill was showing a missed overdue payment I contacted customer service and after hours of trying to get it sorted was passed on the UK office who among other things promised and I quote – You’ve said you still don’t trust that this has been done, so you’ll be checking your credit file. Your account shows that customer services agreed to cover the cost of this, which I also confirmed on the call. Now I have asked… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“3 Network- Appalling to do business with - SHODDY...”

Written on: 04/07/2014 by Runfrom3 (1 review written)

I have a sim only deal and contract iphone deal with 3 and decided that I wanted to upgrade from my sim only deal to a phone contract and filled out the unlock sim request form on their website to make my iphone sim free so I can pass on to one of the family for another network, the next day I received a text from 3 saying they needed more information and could I call them. So I called them and eventually got transferred a couple of times but ended up with the correct person only to be told… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Unable to access my own 3 account to update information”

Written on: 03/07/2014

I keep getting unwanted third party calls roughly 6 times a day from insurance companies which is causing to be a nuisance. Approximately 6 months ago 3 was able to block these calls for me which was very helpful. However, today I get in contact with 3 customer services to try to block these third party calls as for some reason I've started getting them again. I verified my full name but then was confronted with the account password. Unfortunately, I was not at home and I did not have my 3… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Shocking network, stay clear”

Written on: 01/07/2014 by Robertsonta137 (1 review written)

I recently left EE network to purchase a new contract with 3. Since the day I bought the new phone I have not had service. I have been backwards and forwards to the 3 shops and the sales assistants have advised me it could be the network coverage, the masks could be down in the area you live, the masks need upgrading - never really saying what the problem is. I phoned 3 customer services and spent an hour on the phone being pushed from one colleague to another and no one really knew the problem… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Gone waaayyy down hill!! ”

Written on: 01/07/2014

I have 3 mobiles on Three in my household as they were so good, unfortunately I upgraded in March again to Three and it was great...but come End of May 2014 it became unusable I cant make calls receive calls in or around my home, it loses total service constantly if it gets one bar I'm lucky but then the Internet drops. Im requesting a 'DEADLOCK' letter to get my contract cancelled. The other two contracts are up next month and won't be upgrading with three. Out and about its exactly the… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“don't touch with a bargepole”

Written on: 23/06/2014 by Arielle214 (1 review written)

No reception in my house in Centre of Birmingham. Childish incompetent customer service agents in Indian call Centre… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Worst company out there by far”

Written on: 22/06/2014

Purchased a mifi device on recommendation. After 3 calls to the help line still awaiting the connection. All 3 customer service assistants lied to me re" connection times, were blatantly rude to me as I hadn't got a ref number form the first call, I asked for a ref number on the 3rd call & waited 15mins before they hung up on me. Avoid… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Coverage poor in places especially in the town I live ”

Written on: 21/06/2014 by Baronsamadae (1 review written)

I generally find three as a company excellent except the coverage aspect I find when there is a good coverage above 34 bars of signal the phone and internet works really well but when in certain towns like burntwood in Staffordshire across the whole town is patchy in signal available I feel the an extra mast would go a long way as this would boost the signal town wide come on three get another mast built in the burntwood to cover chasterrace and chase town as the signal in parts is awful I like… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Absolutely Abysmal Customer Service”

Written on: 21/06/2014 by LilaCantrell (1 review written)

First and foremost you can never get someone to speak to, who actually understands you or who you can understand. I received an upgrade 7 months ago and clearly was given a handset with an inherent fault, it took 3 seven months and with the threat of the small claims court, to finally decide, because I have been a customer of many years standing, to give me a replacement set. The new handset duly arrived, this was followed by the new sim a few days later, I activated the sim when it arrived… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent service”

Written on: 20/06/2014 by Nihtilan (1 review written)

I have been with 3 for 2 years now and have never had any problems. Just one time I didn't have reception for 5 minutes, but this is something normal, no matter the provider. Everytime I called customer service, although the person I would speak to was foreign, I have been always treated in a polite manner and my problem was solved, if not while I was on the line, within 1 hour. Although, I completely understand some people's frustration, my opinion is that anyone who's thinking of joining… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“3 is probably the worst nowadays”

Written on: 16/06/2014 by mrmobius (1 review written)

I have been with 3mobile now for just over 4 years and over that time they have become utterly useless, when I started with them they were exceptional but over time their Internet cover has just become appalling. However I believe they do it on purpose cos about 10 times I have rang them up to complain and suddenly I have great signal again!! To anyone thinking of going with them I would strongly advise against it, once my contract is up I will not remain with them… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“3 is getting worse and worse”

Written on: 14/06/2014 by threeuser (1 review written)

absolute waste of money and time (when asking to sort out the network problems) i think this network should be looked at by trading standards and should be banned anyway… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Their mistake, my burden?”

Written on: 08/06/2014 by Nicholson466 (1 review written)

I've been with 3 for 2 years. So after my initial contract ended I was qualified for an upgrade. I did this over the phone and my phone was delivered within a day. However, it was delivered with the wrong Sim card!! A micro, pay as you go Sim with a different number. This was not compatible with my iPhone 5s. This was very disappointing, as I required the phone ASAP! Being without a device nowadays is a total burden many would agree. I called the 3 helpline many times, and the advisors kept… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Recommend Staying Away...”

Written on: 08/06/2014 by HennessyLV (1 review written)

I've been with 3 for nearly 4 years and have to say coverage is fairly good except for some truly busy areas where the phone is constantly looking for service... The first major problem with this network is overseas Customer Support which us truly rubbish but everyone uses the cheaper overseas option so can't be mad. The monthly bill has never been the same as indicated on the contract, I've even called them up and all they told me is you have "probably" called international or 0800 numbers and… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“They are doing a lot of things well !”

Written on: 06/06/2014 by Gepetto (1 review written)

Having scrolled through the many bad reviews I feel like having to speak up for Three. I have only been with them for just over a week, but their customer service have ironed out all starting niggles much better than previous providers (virgin on T-mobile, GiffGaff on O2 and Vodafone) Although the network coverage for voice does not come close to EE (Virgin now), it easily beats Vodafone and O2. Customer service has come in for a lot of flak on review sites but I have nothing but praise for… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Really good”

Written on: 03/06/2014 by Wareuw1988 (1 review written)

I have been a customer of 3 UK since September 2013 and have nothing but praise for them, I have an all you can eat data allowance and use my phone constantly, I work shifts and it's great to be able to watch a video or read the news whenever I want to. I have only have on drop out of service and that was for only a few minutes on a busy Friday night. Three mobile is the best network I have used and I hope to stay with them for a long time. A.Dale. Altrincham, Gtr Manchester UK… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Diabolical & Non-Existent Data/Internet Connectivity”

Written on: 31/05/2014 by caGilliam118 (1 review written)

Three network pretend to be Britain's "leading" internet/data network. What a joke! I've spent many hours this week trying to get online, and it has frequently been impossible - even when all five bars and 3G logo are showing. If you use the free Open Signal App, the reception is so awful and non-existent that Open Signal frequently confirm it with a "Failed" result. I consistently have days and weeks like this, where I cannot go online at all and am, in this age of internet necessity, totally… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Awful company, rubbish product.”

Written on: 27/05/2014 by Mrchips1981 (1 review written)

I bought a mifi device from 3 last year. It only costs £13 pm but would have thought the product would at least work. The poor reception has meant the mifi device barely give a wifi signal (if any) it's a complete waste of money. Luckily I had signed a 12 month contract, and at thee d of the contract I cancelled my dd. however I soon started to receive harassing calls and voice mails. (Easily 5 calls a day) telling me that I owe money because the contract was 24 months. These calls spare… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“My number doesn't work for around 48 hours”

Written on: 25/05/2014 by gromba (1 review written)

I'm without my number for around 48 hours, because of misselling! I was switching from PAYG (three) to a contract (three) and I've been told that my number transfer to a new sim will be immediate, without any waiting, because it's on the same network. (and it's not something I misheard, my phone records all calls automatically, so I have a proof!) Now I have no idea who wants to contact me and by the nature of my job I don't know some people calling me and I can't notify them about another… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Best deal ever”

Written on: 22/05/2014 by 443Olson (1 review written)

I have been with them for about four years now and never had any major problem. They have network problems here and then, mostly in rural areas but I have always received good coverage on main roads, towns and cities. My job takes me to almost everywhere in the country and I was very happy to see that I could access internet in remote area of Scotland while my gf who is on EE couldn’t even make calls! Moreover, their network is always expanding. Now the good things about them: 1. They have… Read Full Review

Visit three.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
three.co.uk