3 Mobile - www.three.co.uk Reviews
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Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews
★☆☆☆☆
“My contract recently expired with 3. Decided I wanted...”
Written on: 18/05/2013 by Louiselorimer
My contract recently expired with 3. Decided I wanted to upgrade to a new Samsung galaxy S4. After searching on google worked out that Tesco had the best contract deal. Went to cancel my current contract with 3 and it took me more than four phone calls to get my PAC code. Because 3 could not match the tesco deal I was told that I must have a reconditioned phone, despite the fact that the S4 had only been available for 2 weeks. I was also told that I was lying when I informed 3 that I already... (read more)
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★☆☆☆☆
“Harassment, unprofessional, threatening behaviour”
Written on: 16/05/2013 by Lorrainemoir (1 review written)
I had a phone contract with 3 for 18 month with no coverage in my home, I contacted 3 on many occasions to express my concerns. Eventually after 18 month of the 24 month term 3 said they would terminate my 2 contracts. I thought that was the end to it but oh no how wrong was I, I got around 15 calls a day to make payments and was threatened on the phone. I made many calls and was assured that I owed nothing but still continued to receive calls. 3 said they only received one of the two phones... (read more)
Visit three.co.ukKen.webb's Response to Lorrainemoir's Review
Written on: 18/05/2013
If it wasn't for the fact it was Three, I would find it unbelievable that they asked for the phones back after 18 months of the contract was up!! They have clearly admitted that the contracts were invalid and should have refunded you the entire amount paid. Please contact the Ombudsman and lodge a complaint.
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★☆☆☆☆
“rip off”
Written on: 16/05/2013
I am very disappointed with the customer service i have received from three. I have had to phone three times for the same problem that they told me would be sorted and hadn't been. They were overcharging me every month and continued to do so dispite my numerous queries and conformation extra charges would not continue. I don't have anything good to say about three and will never use there custom again. (read more)
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★★★★☆
“Good, Fast, Network even if coverage is a little bit...”
Written on: 16/05/2013 by Linctus (3 reviews written)
I have been with Three for a few years now. I've had some brilliant customer service off them, some good and some downright abysmal. Whilst I don't think anyone's Customer Service is spot on all the time (I've had a bad experience with T-Mobile, which I should never forget) I do think they are improving a lot. AS for the network well It's very fast where I'm. I use an Xperia T and regularly get between 10 and 25MB downloads speeds so this has effectively replaced my home internet as it's... (read more)
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★☆☆☆☆
“Rude Customer Service”
Written on: 16/05/2013
Trying to leave the Three Network after my contract had ended. What a nightmare! They would not listen to my request just to end the contract. The first adviser just left me on hold because I wouldn't renew. Rang again, spoke to another adviser and after nearly 20 minutes of me just asking to give notice on my contract and saying I do not wish to renew, she then wanted to know how I was going to contact my friends if I didn't? Told her it was none of her business. In the end I told... (read more)
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★☆☆☆☆
“They should be condemned!”
Written on: 15/05/2013
Been with 3 for a number of years and recently wanting to upgrade from iphone 4 to 5 but was hoping for a fair deal. There was none so I opted for PAYG at £15/month. Eventually I found a good deal (via third party) so called 3 to ask for PAC code. Could the sales advisors talked! They may have been Indians but they sure could talk for England. Eventually they persuaded me and offered a PAYG at £6/month which I thought was ok for the time being, and I was told I would have 14 day cool off... (read more)
Visit three.co.ukKen.webb's Comment
Written on: 16/05/2013
This is so typical of this despicable company. There are thousands that face this treatment every day and it should be stopped.
If you feel you can do with some counselling or would like to share your experience for the benefit of others, there is a Facebook page where they are doing just this. Take a look if you get a minute. Search for: "three 3g h3g complaints about 3g mobile and three" within Facebook, it is a closed group. i am not allowed to give a link. Good luck
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★☆☆☆☆
“Shocking customer services”
Written on: 13/05/2013 by Chuckles_Alty (1 review written)
Leaving 3mobile is not easy. Three did not use dirty tricks to stop me leaving, merely long phone calls to offer me phones or deals I did not want. After the end of my latest contract (been with them many years) in order to provide my 30 day notice I had to repeat many times that I was giving my notice. I was offered many deals. None really wanted by me. Then when I rang a fortnight later for my PAC they asked me what deal I was looking at and then explained why it wouldn't be a good deal... (read more)
Visit three.co.ukKen.webb's Response to Chuckles_Alty's Review
Written on: 13/05/2013
Well they did lie to you re: not cancelling on previous call!!
I have to agree, 1 star represents 1 point in their favour and this is something they definitely don't deserve in many of the reviews on here.
It is actually cheaper to take out a contract via CPW on their network than it is to go direct, they have no customer loyalty schemes any more and charge the same or more for existing customers.
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★☆☆☆☆
“never ever again!!!!”
Written on: 13/05/2013 by darrenjohnw (1 review written)
I've been a loyal customer with three for many years. Unfortunately my last 18 month contract which was sold to me over the phone, directly from three turned out to be a 24 month contract when I called to cancel it. Having no documentation to prove otherwise I had to bite my tongue and continue to pay until the 24 months were up. I called several times to cancel at this time, kept getting told id have to call in 2 weeks time, or on a certain day of the month. They even extended my contract... (read more)
Visit three.co.ukKen.webb's Response to darrenjohnw's Review
Written on: 13/05/2013
They did precisely the same to me, 6 months they got away with it for!! Took weeks to sort it out and get a refund, was also told I had not cancelled, but wanted to give the sim card to a relative!!
There is a Facebook group where you will get advice and counselling :), search for "three 3g h3g complaints about 3g mobile and three.co.uk" within Facebook, it is a closed group.
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Darrenjohnw's reply to Ken.webb's Comment
Written on: 13/05/2013
Yeah thanks. I have joined that facebook group. It seems they think they can tell you any number of lies over the phone, and from what I've read, seem to get away with it too. I'll be surprised if they respond to my complaint at all. They didn't seem all that interested in my initial complaint.
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★☆☆☆☆
“Thank you all !!”
Written on: 11/05/2013
the offert is ok, but after I read the reviews(@30), I never see so many terrible review in my life! With 3 it's about luck , I have 2 friends with 3 they are happy , but it's to risky so I decide to pay extra with my T-Mobile! thank you . (read more)
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★☆☆☆☆
“LIARS!!! POOR CUSTOMER SERVICE RUBBISH INTERNET...”
Written on: 11/05/2013 by loopsyloo (1 review written)
I have been with 3 just over 2 months now and I am now to my beleif being severely throttled within my internet usage, receiving just under 1mb download speed all day until around 4am which I will then start getting a downlaoad speed of 4-5mb, I am on the one plan umlimited data use on a galaxy samsung s3 which should have really been a samsung galaxy s3 LTE 4g ultrafast phone until they sent me just the original s3 and then when I phoned up 2 enquire and report this mistake was then told... (read more)
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Showing 1 - 10 of 1738 Reviews
★☆☆☆☆
“Rip off”
Written on: 10/05/2013
My daughter took out a 2 year contract with 3 and was given a iphone 4 for which she was paying £35 per month. So far so good! In August 2012 she had her handbag stolen, together with the iphone, She immediately reported this to 3 who said she would have to pay in full for the phone!! She didnt have the money, so they gave her another phone, with another contract, but informed her she would have to pay for both phones until April 2013, when the original contract would expire. She was... (read more)
Visit three.co.ukKen.webb's Comment
Written on: 11/05/2013
I do wish you luck. you will need it with these people. They do have a habit of lying to you on the phone, and then writing something different in your notes. My advice? You were mis-sold the second contract, you didn't need another contract at all, just a replacement handset. They have options to resolve this situation, the best one for them is exactly what you did, a second contract!!
An iPhone 4 is approx £332, over the 24 month contract you will have paid them £840!!
About 4-5 years ago my daughter had her phone stolen, they kindly provided a new handset (from a limited choice) by extending the contract by 6 months!!
Just bought my deaf son an iPhone 4 and a sim deal giving 250 minutes (no use to him) unlimited texts and data. over 2 years that would work out at £620. And no hassle from the bandits at Three!!
Use My3 online to fill out a complaint form. But don't hold your breath. Good luck
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Sbowell's Comment
Written on: 11/05/2013
Thank you so much for the advise. I totally agree, they took advantage of my daughter, who depends on her phone to keep in contact with her family, (as she doesn't have internet where she lives,) I really don’t know how this issue will be resolved, as she had to take out yet another contract!!! I will fill in the complaints form, as see what happens. Thanks again for your help. Such a shame that a company like Three can get away with misleading customers on a daily basis, and seem to get away with it!!
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★★★★★
“A Great Mobile Phone Company”
Written on: 10/05/2013 by anahills (6 reviews written)
Three Mobile is the best network i have ever been on! Fastest internet on a mobile phone i've witnessed, i couldn't recommend a better mobile network for fast internet. As well as having fast internet, three mobile also provided me with a brand new Iphone4S on the contract im on at just £30 a month. I've been on this contract for over four months now and not once have i gone over £30 which on most mobile networks you would by now. As well as a brand new Iphone4S with unlimited calls... (read more)
Visit three.co.ukKen.webb's Response to anahills's Review
Written on: 10/05/2013
Glad you are happy, but you are right.....you never will switch to another network. Three customerr services will use all the dirty tricks to stop you. When you do try to escape, come back and tell us about it. Then you will be among the majority of poor souls to fall foul of them,
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★☆☆☆☆
“POOR POOR POOR”
Written on: 10/05/2013 by breadline
Purchased Iphone 5 and the 3 shop informed me that signal at my address would be great. Issues all the way along. Have now cancelled contract but they would not do partial refund on phone cost purchase. Is that not theft. NEVER AGAIN WILL I GO NEAR THEM>SO MANY PEOPLE WARNED ME> BUYER BEWARE> Tell all your friends Would rate at mins 5 stars if possible One star does them justice. (read more)
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★☆☆☆☆
“I have a HTC One which keeps loosing GPs signal....”
Written on: 09/05/2013
I have a HTC One which keeps loosing GPs signal. Report this issue February this year. spend hrs on the phone with customer helpline... Took it back to shop for repair... Returned ten days later without back cover. Phone doesn't work without this cover. All call centres and customer services abroad... They are arrogant, and useless... An absolute nightmare experience and passed from pillar to post. I'm already 7 years with 3 but never had problems before... Now I am looking into taking... (read more)
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★☆☆☆☆
“Worst Mobile Phone Company.”
Written on: 09/05/2013 by delbel
I have a Xperia Z which keeps locking up during calls....the phone will not respond until caller has put down phone. Took it back to shop within 28 exchange refused informed to update.After several visits to shop and call centres call returned to 3 for repair .Returned two days later still with original fault and phone damaged .USB cover missing phone not waterproof any more.A All call centres and customer services abroad ........an absolute nightmare experience and passed from pillar to... (read more)
Visit three.co.ukProfessor.4U's Response to delbel's Review
Written on: 09/05/2013
100% agree with you! I also have a problem with 3 Network Customer Service.
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Ken.webb's Response to delbel's Review
Written on: 10/05/2013
A visit to trading standards is your best bet, Sale of Goods Act. You were entitled to a refund/exchange. Opting for a repair may have jeopardised this right. Three would have been aware of this and pushed you towards a repair to keep you in the contract.
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★★★★★
“3G service everywhere and decent overall coverage”
Written on: 08/05/2013 by HomaJay (2 reviews written)
3 have provided a rock solid service so far. The plan I'm on is great value for money, I get a lot of texts, a fair amount of minutes and truly unlimited data. I think they're the only network offering truly unlimited data, which is just as well as I'm constantly watching YouTube or downloading apps. This is made possible by the fact that wherever you get a signal, you get 3G service and it's fast. My previous network, O2, had terrible 3G coverage and their GPRS service didn't work properly.... (read more)
Visit three.co.ukKen.webb's Response to HomaJay's Review
Written on: 10/05/2013
Carefully read the reviews here and the constant stream of complaints on their Facebook and Twitter pages before taking out the contract!! The company is horrendous to deal with now, after 10 years of dealing with them I can only offer this advice. Research before agreeing to anything.
During the past 18 months they have abandoned their customer loyalty scheme in favour of gaining new customers. The honeymoon wont last.
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★☆☆☆☆
“3 Network Lie, Cheat, And Abuse Customers”
Written on: 08/05/2013 by GingyNinja (1 review written)
Ive been with 3 Network for many years, having many different phones, dongles, mifi, ipad's etc. I was offered The One Plan with tethering and All-You-Can-Eat Data, for the past 6 months or more i have noticed for a good part of everyday i was getting speeds of just 30KB/s - 70KB/s from them, even when doing simple tasks such as checking emails and facebook, having to reload a page 3-10+ times. On contacting them i found out about a hidden change they made after my contract was signed... (read more)
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★☆☆☆☆
“3 Hours on Customer Service - DISGUSTING PERFORMANCE”
Written on: 08/05/2013 by ClintonFisher
3 at first come across as a good provider, with interesting packages, especially concerning data. However I highly recommend anyone considering this provider to STAY CLEAR. I wanted to Join 3 because of the unlimited Data package. However within 1 hour of becoming active, I realised that I could not received signal on my Galaxy S3 anywhere in my house or down my street. After being reassured by 3 that there were plenty of signal towers in my area, I felt confident this wouldnt be an... (read more)
Visit three.co.ukKen.webb's Response to ClintonFisher's Review
Written on: 08/05/2013
You have been lucky to escape, although I fear it is not over yet. Make sure you have cancelled all direct debits to this company, and get the cancellation in writing. Best advice is to record all calls to them and tell them you are doing so, less likely to be lied to. Spread the word. Visit their Facebook page to let others know.
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★☆☆☆☆
“AVOID AVOID AVOID!!!”
Written on: 08/05/2013 by stevecf1977 (1 review written)
I took out a dongle pay as you go contract but after a few months decided I did not need it any more. Rang up and cancelled it. Then two month later started getting phone calls from debt collection asking why I wasnt paying. When I explained that I had cancelled my account they stated they had no record of my call, even though I still the call logged in my phone record. This is clearly a rip off, I presume they get a bonus if they keep customers on their books so do not put them through... (read more)
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★☆☆☆☆
“Lied to by customer services”
Written on: 07/05/2013
I called to cancel my contract, since i had found a better deal elsewhere. After speaking to the lady for 20 mins, she offered me a deal for a HTC One, which I was very happy with and decided to take. However she said she had to check something, and a moment later when she went to put the order through...apparently just gone out of stock! advised me to call back in a couple of days which I did - but the new guy I was talking to says the only record left by the lady on the last call was a... (read more)
Visit three.co.ukKen.webb's Comment
Written on: 07/05/2013
Don't hold your breath, this is something that happens all the time with Three, and the complaint will not have been entered. Please ensure your account has been actually closed because their next trick is to continue taking the direct debit and denying you have cancelled. Always wise to cancel the direct debit and to record any calls whilst making them aware that you are doing so.
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Showing 11 - 20 of 1738 Reviews
★★★★★
“How can you not like it”
Written on: 07/05/2013 by HalimaHingi (1 review written)
Their not expensive at all, I get good signal if not full signal majority of the places I go and not one other company can beat my plan! Their customer service is also brilliant, I had an issue and they sorted it out for me as soon as they could! (read more)
Visit three.co.ukKen.webb's Response to HalimaHingi's Review
Written on: 07/05/2013
Please remember to come back and leave another review when it all goes wrong. You are definitely in the minority.
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★☆☆☆☆
“Extremely Poor Service”
Written on: 06/05/2013 by mrshake7 (1 review written)
Back in 2011 I was looking for a new phone. I wasn't up to speed on all the new smart phones so was looking around the shops. In a 3 store, i showed interest in the HTC Desire HD as i had heard a few good things about it. A member of staff told me it had the highest resolution, and put a lot of pressure on me to buy it. Telling the the 24 month contract could not go up in price, and assuring me that the 'All you can eat data' had zero limits. Skip forward 2 years. I have found out the phone... (read more)
Visit three.co.ukKen.webb's Response to mrshake7's Review
Written on: 10/05/2013
You have had a lucky escape, they took money from me for 6 months after cancelling and I had to fight to get refunded because of their lies.
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★☆☆☆☆
“Disgusting service”
Written on: 05/05/2013
Requested to unlock mobile bought. Spoke and corresponded with various personnel. They appear helpful but do not deliver. Very bureaucratic and inefficient. Bad customer service (read more)
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★★☆☆☆
“Can't Cancel!”
Written on: 04/05/2013
Three have the best 3G speed, coverage, capacity and also offer unlimited data. So why the 2 star review? They will not let you cancel your contract! I was on the phone for 50 minutes being held for ransom, being told that I should text everyone I know to try and take over the contract? Think I managed after 50 minutes but, judging from the comments on every review website out there, I am not holding my breath. Will never use them again simply because I'm not going through this again! (read more)
Visit three.co.ukKen.webb's Comment
Written on: 07/05/2013
You are not alone!! There is a Facebook page you can go to for advice about how to deal with this situation.
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★☆☆☆☆
“SIM delivery and Customer service”
Written on: 03/05/2013
I thought I'd try 3 out, their "eat all you can data" plans are tempting, to be safe I decided to go for a months SIM only contract so I could check coverage data speeds etc before commiting to a 'proper' plan. I signed up and bought my SIM a week ago, I am stil waiting for the SIM to arrive! I phoned 3 customer service to ask what was going on; did I get a helpful and sympathetic response, NO. I was told I should continue waiting, when I shifted to a more challenging style I was given an... (read more)
Visit three.co.ukKen.webb's Comment
Written on: 04/05/2013
They have various timescales, but these are generated spuriously by the individual operatives, almost entirely as a stalling process...."....someone will call you back within x hours....." anything from 1 to 72!! It never happens, so you call again and get delayed yet again. I once spent 27 hours chasing a complaint on the phone!! Go to GG for a cheaper and better service.
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★☆☆☆☆
“Rubbish Technical Support”
Written on: 02/05/2013 by thegrail (2 reviews written)
Switched from O2 to Three as wanted to have a PAYG service and wanted good "value for money". Three et that criteria with my usage pattern (mainly text and data). Initial activation on Three service looked good, but when I tried to port my old mobile number to them they got it badly wrong and I ended up being unable to make calls. There problem analysis and action plan was to do a full hardware reset of my phone (clearing out all the apps I'd installed) and to get a replacement SIM... (read more)
Visit three.co.ukKen.webb's Response to thegrail's Review
Written on: 04/05/2013
You are better off without them!! Well done.
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★☆☆☆☆
“Rude customer service”
Written on: 02/05/2013 by slowen (1 review written)
I would say 3 mobile have been good for me in the past from signing the contract with the friendly sales team then decent network coverage apart from some outages. The time my experience got worse was when I phoned to upgrade my contract they insisted the offers on the website are the best they can offer to existing customers and tey are not valid to new customers which is a lie as anyone can get these offers. I found the same contract £4 cheaper going through carphone warehouse plus they... (read more)
Visit three.co.ukKen.webb's Response to slowen's Review
Written on: 04/05/2013
My view exactly, they lie and take your money because you think you have cancelled, the Customer Services people regularly forget to do the cancellation, leaving you with another month at least added to the term. With me it was 6 months!! Then took hours and hours of calls to sort it out. Still have issues after 3 months!
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Slowen's reply to Ken.webb's Comment
Written on: 04/05/2013
Luckily I went into my local store yesterday and got the guy to bring up my details and he confirmed my account has now got the cancellation against it so once my final bill has been paid I'm going to stop the direct debit so they can't take any further payments once the account is closed.
Their customer service is so unreal that they are willing to argue with customers and being rude so they must not want to keep existing customers and would rather lose them. I think 3 should invest some money on training their staff and how to listen to customers when they want to leave rather than trying to sell more products
I'm either going to move to Orange or Vodafone as my next provider
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Ken.webb's reply to Slowen's Comment
Written on: 04/05/2013
I got a cracking deal from Tesco. And my son, who is deaf, I changed to GiffGaff, he already has an iPhone 4 so their £12 gives him unlimited texts and data. Just what he needs!!
Congratulations escaping from Three and good luck whatever you choose. :)
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Slowen's reply to Ken.webb's Comment
Written on: 04/05/2013
I'd look at Tesco but I'm sure they use the O2 network and I get a poor signal were I work with O2 which is a shame. I got my mum a phone and gifgaf sim as cracking deal for her with not using the phone all the time
It just shows the amount of problems people are having with 3 mobile and the majority of complaints seen to be regarding customer service and 3 obviously know they have a problem as if you look on their online complaint form one of the options in the drop down box is "rude staff" so don't know why they don't sort the issue out
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★☆☆☆☆
“Overcharged again”
Written on: 30/04/2013
Been with three for about 5 years now and up until my last upgrade i had no issues. This time is the last time! Three months on the trot I've been overcharged and not by small amounts either. When I called to ask why it was because of picture txts - i have not sent any - so they said its because of e-mail texts - it's an iPhone e-mail should be free!! Then i was told you need to get used to using an iPhone as its different to other smartphones THIS IS MY THIRD IPHONE!!!! Thanks for nothing... (read more)
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★☆☆☆☆
“Dreadful Service”
Written on: 28/04/2013
I have had to endure 2 yrs of hardly any signal and the local shop where I set up the account were rude and unhelpful. My contract has now finished hoooooraaaaaay. But it took me 2o mins on my land line (no Signal on mob) and it took 25 mins for them to give me my pak number nearly had to get very rude as they just wouldnt give up trying to flog me another phone ASIF!!. Never came across such bad Customer Service before !! (read more)
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★☆☆☆☆
“You are kaka. You are Kaka Rubbish ”
Written on: 27/04/2013
You are rubbish ....stay away from me ......You are rubbish ....stay away from me ......You are rubbish ....stay away from me ......You are rubbish ....stay away from me ......You are rubbish ....stay away from me ......You are rubbish ....stay away from me ......You are rubbish ....stay away from me ......You are rubbish ....stay away from me ......You are rubbish ....stay away from me ......You are rubbish ....stay away from me ...... (read more)
Visit three.co.ukKen.webb's Comment
Written on: 28/04/2013
I have to agree with everything you say, but it would be useful to explain why.
Three are rubbish generally, but what are your reasons?
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Showing 21 - 30 of 1738 Reviews
★☆☆☆☆
“Mast down for 5 weeks, no coverage in office”
Written on: 26/04/2013
I had a 3 phone with one month's contract left. No prior problems with coverage or phone. I use this as a business mobile, so that established and new clients can contact me by phone, text or email. So it's important to my business. I work from home. In early April, no coverage any any time, so I rang 3. They said it would be temporary. After 3 days of not being able to make or receive calls or texts, I rang them again from a landline. Again, they said, no coverage problems in your... (read more)
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★☆☆☆☆
“What a joke been totally robbed ”
Written on: 26/04/2013
Tried to cancelled my contract 2 years ago but somehow got roped into another 2 year contract only cheaper and throwing in a laptop. In the end didn't use the dongle at all just paid it for the laptop. When the contract ended I thought they would stop charging me, but no they carried on for 4 months, so went to the bank and cancelled the direct debit. Afew weeks later I get a rude letter saying I ow them money. So I phone up and try to cancel to be told they won't cancel till I pay the... (read more)
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★★★★★
“Best network by far. Truly unlimited data! ”
Written on: 26/04/2013
You wont find better than 3. The UKs largest 3G network, truly unlimited data and truly unlimited tethering on the one plan!! I just love Three! Been with them for over 7 years! and still going strong. They just keep getting better and better. Ignore the bad reviews, people will only take time to review if something is bad, not good. No wonder Three is the largest growing network in the UK with over 1,000,000 new customers in 2012!!! wouldn't recommend any other network more highly! (read more)
Visit three.co.ukKen.webb's Comment
Written on: 26/04/2013
Good luck is all I can say. How come you came here? I regularly review products good and bad, when the bad outweighs the good by 85% it suggests there is a problem and ignore it at your peril. I have been a Three customer since they started in the UK. Anyone can grow by using fancy advertising and promising things they can only deliver to a few lucky ones. Thats is where you fit in, lucky. But at some point you will remember this review site for its portrayal of the truth.
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319Or377's Comment
Written on: 27/04/2013
They have a terrible off shore customer services record. Although their shops have improved greatly in that respect, I would still not recommend them to anyone.
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Mick_Peace's Comment
Written on: 28/04/2013
I too have been with 3 for 7 years. What you are saying, I doubt you will say when you are completely without coverage for a long time.
I am in the city centre, within 1 mile of 3 of their transmitters and getting no service at all.
When you find yourself in the position I am in, as I'm sure you will as they seem to not care about transmitter down-time, I think you will change your tune. I have now abandoned them.
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★☆☆☆☆
“after i cancelled my contract (by the phone, there is...”
Written on: 26/04/2013
after i cancelled my contract (by the phone, there is no other way) i was billed for two more months until i realized. when i asked for a refund i was told the phone had never been cancelled and they had no trace of my call. they promised to disconnect me and guess what? .. this month i am billed again. cancelled my direct debit with them. customer service then had the audacity to make up calls i had never made to justify with i was billed a third time! i can prove i didn't make the calls... (read more)
Visit three.co.ukKen.webb's Comment
Written on: 26/04/2013
Happens all the time, anyone reading this, please record your calls to these people and tell them you are doing so. Stop your direct debit immediately and pay the final bill by other means.
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★☆☆☆☆
“rotten”
Written on: 25/04/2013 by ihate3somuch
Worst provider ever. Have no flexibility in their contract. Can wait until i can leave. (read more)
Visit three.co.ukHiren123's Response to ihate3somuch's Review
Written on: 26/04/2013
leaving is the hardest bit, the customer service team are the worst I ever come across, I had to get in contact with the CEO to get a PAC code. because customer service refused to give it to me and just talked rubbish. anyway Good Luck mate.
anybody thinking of joing three I advise you to walk away now before you sign a 2 year contract and its to late
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★☆☆☆☆
“stay away”
Written on: 25/04/2013
terrible customer service! they never let you leave them, they refuse to give you back your pac codes when you ask for them. they insist on a new deal for you. they keep switching you to other departments and bfore you know it you have spent hours on the phone to them and just giving in. I am their prisoner their internet is awful, cant even download any music as it cant load any data at the moment. it happens all the time! I advise, stay away from this network however sweet the deal... (read more)
Visit three.co.ukHiren123's Comment
Written on: 26/04/2013
I had the same problem i contacted there CEO.
If everything doe's this maybe he might do something about it bombard him with complaints
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★☆☆☆☆
“Worst network ever”
Written on: 24/04/2013 by frank1712
They have a terrible coverage, when I ring the customer service I get the feeling of talking to bunch of kids.. They always keep repeating the same stuff again and again. But they never resolved my problem. they delayed the delivery of my phone for a week and the best compensation they offered me was £3 off my next month bill. They told that they will investigate the network problem and offer me a solution. Till now they never offered me any solution. Terrible company. Worst customer service. (read more)
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★☆☆☆☆
“Terrible customer service and would neer have again”
Written on: 19/04/2013 by Douglasroutledge (1 review written)
Had 3 different things from three over the years and had nothing but problems.they never sort anything out and are a complete waste of time company.best to go on a phone network where you can speak to someone in england who will do something for you. Three network does not deserve any stars for any of there service. DO NOT BUY ANYTHING FROM THEM AS YOU WILL GET STUNG (read more)
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★★★★★
“Best Mobile Network I have been with!”
Written on: 18/04/2013 by ciaran071198
I have been with three for about 5 months now and I have not had a single problem at all. Excellent coverage in my area with constant HSPA+ access. Spoke to customer service a few times and been to a Three store and on all occasions the staff were kind and helpful. Also great indoor coverage which other networks had problems with in my area. Would highly recommend Three for value and speed. They have a great PAYG deal with unlimited internet and plenty of texts and minutes for £15. (read more)
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★☆☆☆☆
“Broken phone”
Written on: 18/04/2013 by JackieMelia (1 review written)
Have been with them over 3 years, coverage is ok, however have sadly damaged my phone, they won't replace, no insurance so only way to avoid huge cost is take another contract as upgrade too expensive, they send me phone and it doesn't work, they don't have a replacement, suggest another phone at £1 more a month however i have to pay for yet another credit check (2 days after i paid for other) it fails, they say return the phone undamaged or i will be charged, 7 customer service agents that... (read more)
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Showing 31 - 40 of 1738 Reviews
★☆☆☆☆
“Absolute rubbish customer service”
Written on: 18/04/2013 by 3hater
Stay away from these people the customer services are terrible and don't sort nothing out even if u can understand them I will be cancelling my account as soon as and will go with a proper mobile company what a load of junk (read more)
Visit three.co.ukHiren123's Response to 3hater's Review
Written on: 26/04/2013
leaving is the hardest bit, the customer service team are the worst I ever come across, I had to get in contact with the CEO to get a PAC code. because customer service refused to give it to me and just talked rubbish. anyway Good Luck mate.
anybody thinking of joing three I advise you to walk away now before you sign a 2 year contract and its to late
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★☆☆☆☆
“rubbish dont use them - nusiance callers”
Written on: 18/04/2013
Been with them for years but they have never been so irritating. FOREVER calling me to ask me to open another contract with them, I DO NOT NEED ANOTHER PHONE. really pushy on the phone. I will be leaving (read more)
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★☆☆☆☆
“Exceptionally bad service! never again!!!!”
Written on: 16/04/2013 by yaroslav2 (1 review written)
I gave 1 month notice to cancel my contract, and a guy from their support told that's everything fine, and I dont need to pay any extra. went back home for 3 months, and then returned saw, that I have to pay for every month, and I still on the contract!! I was trying to got an idea of what is going on, called to customer service and they started to switch my call from one to another employee, that finally I told 35 min with 7 different people, and the last one sad the same - it's not my... (read more)
Visit three.co.ukKen.webb's Response to yaroslav2's Review
Written on: 17/04/2013
Don't pay them, this is common practice from Three.
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Yaroslav2's reply to Ken.webb's Comment
Written on: 17/04/2013
Thank you, Ken! I really don't want to pay them, and now I'm absolutely sure that should not do this.
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Ken.webb's Response to yaroslav2's Review
Written on: 17/04/2013
I am not allowed to give the link, but if you use the social media site Facebook, search for: "Three 3g H3g" and you will find a source of useful information advice and help
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★☆☆☆☆
“Very poor network coverage”
Written on: 15/04/2013
I was with orange for 15 yrs with a geat service and no problems! In a moment of madness I was offered what I thought was a great deal.So I made the worst mistake to date....I switched to Three.I have very poor if not no network coverage.I have been in and out of Three Shops and on the phone to Three.The customer service is HORRENDOUS to put it mildly.I have now reached the end of my tether and want to leave.But no such luck....they won't let me! I am not prepared to pay for my pak number or... (read more)
Visit three.co.ukKen.webb's Comment
Written on: 17/04/2013
If they cannot provide you with coverage, they are not honouring their contract.
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Ken.webb's Comment
Written on: 17/04/2013
I am not allowed to give the link, but if you use the social media site Facebook, search for: "Three 3g H3g" and you will find a source of useful information advice and help
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★☆☆☆☆
“Address to write to to cancel contract?”
Written on: 14/04/2013
Hi all tried phoning this shower to cancel dongle contract (seems practically impossible to do) call keeps going through to India they dont understand what Im trying to do leave me on hold for 20 minutes then cut me off!! I am now trying to cancel in writing but cant get a UK address from anywhere for them in order to put my cancellation in writing. Can anyone help me find where they are? Thanks in anticipation Belinda (read more)
Visit three.co.ukKen.webb's Comment
Written on: 17/04/2013
They know exactly what you want to do, but will continue to give you a hard time in the hope you will give up.
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Ken.webb's Comment
Written on: 17/04/2013
I am not allowed to give the link, but if you use the social media site Facebook, search for: "Three 3g H3g" and you will find a source of useful information advice and help.
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★★★★★
“I HATE THIS WEBSITE!”
Written on: 13/04/2013 by ellisbiggar
According to this website, there isn't a good mobile phone network in the whole of the UK. However, I have been with three different mobile phone networks in the past year and they have all been very good, some being better than others in their own way. Anyway, I am now with 3 and I love it. I love the tariff I'm on, I love the internet speeds and I love the customer service. I had to phone them before I went on holiday to Italy to ask about costs etc and they were excellent. They told... (read more)
Visit three.co.ukKen.webb's Response to ellisbiggar's Review
Written on: 13/04/2013
Thats good. I see you have 0-6 months experience, compare that to my 10 years and up to 5 accounts running concurrently and I think you will agree I know more about them than you. I sincerely hope nothing bursts your bubble, but when it does, please come back and update your rather premature review.
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Ken.webb's reply to Ken.webb's Comment
Written on: 14/04/2013
I have just re-read your review "However, I have been with three different mobile phone networks in the past year" seems rather a lot of networks to sample in a short space of time.
This website provides somewhere for people to come and leave reviews of their experiences, 'hating' it because it reflects opinions other than your own limited experience is a bit extreme.
Might I respectfully request you come back after one year and leave another review once you have had a chance to properly experience the product?
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★☆☆☆☆
“what a load of rubbish”
Written on: 13/04/2013
I used to love three I have been with them for years and I have 4 contracts with them costing £136 a month all my family is on the one plan.i used to get great speeds sometimes as high as 27mbps but now all I get is a headache. because most of the time now I only get about 1.2mbs and that's on my iPhone 5. its been like that for 2 months now and three have done nothing about it.so I have cancelled my direct debit with them and they can whistle for there money. (read more)
Visit three.co.ukAdaba's Comment
Written on: 22/04/2013
they are waste of time, they dont understand english, they can halrdly help you whenever you call them,
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★★★★★
“Couldn't ask for more ”
Written on: 13/04/2013 by Leecleary88
After reading so many negativereviews iI have decided to set things straight from my experience with three. Three are my fourth UK network operator I have been with and by far the best. In the two yearsiI have had my contact I have had an almost 100% reliable service with them (2 small problems). The first time was when my local mast was being upgraded to dc-hspa 42mbps and I lost my connection for a few hours and the other time was recently when there was a fault at my local mast and the... (read more)
Visit three.co.ukKen.webb's Response to Leecleary88's Review
Written on: 13/04/2013
It is always good to hear some positive feedback. Most problems with Three occur when dealing with customer services, if something is not on their script they struggle really badly. But rather than admit this and jeopardise their position they lie with the details on your account. When it comes to ending a contract, and I don't mean the one you use but one of several, they deny all knowledge of the call and continue in the hope they can get at least one more month from you. It was 6 with me. I had several accounts running concurrently over the 10 years I was with them. Since having issues with them I have discovered it is a widespread problem, and because Three will not admit to it (refunds marked as 'goodwill gesture) proves they are condoning or encouraging it.
Good luck, because at some point, unless things chang, you will need it.
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The_Nextman's Response to Leecleary88's Review
Written on: 17/04/2013
Thanks. It's often difficult to find positive reviews about products/services, mainly because the vast majority only use review sites when they've had bad experiences. I've been with Three over 4 years now (calls & texts only), and yes, signal coverage dips in & out occasionally, but that's also true of all the other networks, as evidenced by many friends & family. It is also true to say that liaising with customer services can be a challenge at times, but as you have found, they have always done their best to help me too. I've certainly had enough bad experiences with the likes of Sky, BT, nPower, SSE, Dixon's, Alliance & Leicester, Bank of Scotland, to realise that customer service in many places is not what it ought to be.
Anyway, having just lost my now rather outdated pre-smartphone mobile, I am now on the lookout for a new model. Virgin, who I'm with for just about everything else, have been pestering me for months to sign up with them, but I've struggled to find anyone with anything positive to say about them, particularly in respect of data usage, so thank you for this, and if I can trust myself to be more careful, think I will be staying with them for a further term.
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★☆☆☆☆
“NEVER DEAL WITH THIS UNPROFESSIONAL, TERRIBLE, COMPANY”
Written on: 12/04/2013 by Paris45
I got a contract for my mum from 3 more than two years ago. she never used the phone, when the contract came to an end I got a fantastic deal from Tesco mobile and asked 3 to send me a pack code; didnt receive the code, called them they said they dont have a record and the contract is not cancelled. ( they were calling me none stop to offer me a new deal!). Got the pack code at the end! and cancelled the direct debit. They called me to say that the direct debit was cancelled and we agreed that... (read more)
Visit three.co.ukRayanlee's Response to Paris45's Review
Written on: 13/04/2013
OMG.. Its really shocking. I have read a lot of consumer complaints but haven't understand how these companies are growing? Do you think without customer support any business can grow? No.
I'd love to suggest you a way to get resolve your issues online. You should use iRateiSlate and Just try to help a lot of people as well with your complaint.
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★☆☆☆☆
“The worst provider ever delt with”
Written on: 12/04/2013 by Peter29
I am with this company 3 years now and they get worst and worst. Customer service is awfull, ignorant and useless people work there. They have a lot of hidden catches. I am changing provider now and will not recommend Three to anyone (read more)
Visit three.co.ukMarshn's Response to Peter29's Review
Written on: 13/04/2013
I agree I was with them for years and my internet has gone from 27 mbps down to 1.2 mbps also bad signal where ever I go. this has been like this for 2 months now I have 4 contracts for my family all on the one plan. I have contacted them on 4 occasions and still no joy. I cant understand them half the time they should have call centre in GB. I have cancelled my direct debit and they can whistle for there payments. I am going to try another network.
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Ken.webb's Response to Louiselorimer's Review
Written on: 18/05/2013
Typical Three, no tact. Copy your review onto their social media pages, especially Facebook. Or give me permission to do so!!