3 Mobile Reviews - www.three.co.uk

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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

“Price increase rip off”

Written on: 07/05/2016

Double price increase and no choice .very bad customer service. Never three again.all I can say they are rip off!… Read Full Review

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“Mostly hits with a few misses”

Written on: 16/04/2016 by RogerNewton353 (1 review written)

I've been with 3 for a number of years now and all in all I've mostly had a very good experience. Signal has been as good as any other network at a good rate and phones come unlocked meaning that we can easily pass them on to family members without having to go through various unlock processes. 3 did have extortionate network charges (don't know if they still do!), costing me an additional £30 on top of my normal contract once for extra minutes used, so make sure to cap your contract! While… Read Full Review

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“Lied to by the 'Sales' Man... ”

Written on: 15/04/2016 by VikkiRees (1 review written)

I have just had my third bill in which was OVER 3x my contract price! I investigated it and spoke to Three about it, to find out that I HAVE BEEN CHARGED FOR ALL CALLS TO THREE! Apparently it is not in my contract that I get free calls to other THREE customers!!! BE CAREFULL! THEY ARE VERY MISLEADING AND WILL TELL YOU ANYTHING TO GET YOU INTO A CONTRACT!! I fell utterly disgusted with the 'service' that I have provided me, upon complaining about this I have been told I have to wait 72… Read Full Review

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“Rubbish Customer Service”

Written on: 12/04/2016 by Gilliank380 (1 review written)

My advise is pay a bit more and get much better coverage, customer service and correct billing My experience of three Wrong payments taken out of my account Many phone calls to get refunds Poor Coverage Data not available in many places Charges when abroad for data, when told it will be included in my bundle Very poor customer service telling me that I needed to do talk to my bank to sort out issues Completely cut off from customer service while on hold I am looking for a different company… Read Full Review

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“Works For Me”

Written on: 02/04/2016 by jasondunlop (26 reviews written)

I've tried every network and i mean them all ! Only Three Network gives me exactly what I want. A great 3g signal , a better 4g signal that seems to improve as the weeks pass , great data package & excellent customer service. I find Three is the only reliable network that i have used in Northern Ireland & now that I've found out how good they are I intend to stay with them for years to come. Thank you Three, keep doing what your doing… Read Full Review

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“Beware! Will reel you in and then lie to you”

Written on: 27/02/2016

Have been with Three for a while. They then decided to remove the plan I was on and offered to switch me to a plan that cost double monthly. The new plan gives me additional unlimited text and unlimited minutes which I do not need at all. I use 10 texts and less than 200 minutes each month. When I called Three, all they could offer a discount on was on plans that I do not need. They knew I use more of Internet data (up to 10GB at times) and up to 200 minutes of calls and hardly any text each… Read Full Review

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Miah1234's Comment

Written on: 05/05/2016

Hi I have been with three since the launch of three and price increase is a rip off as it's 50% increase im on all you can eat sim only and no choice but to leave them as service no benefit for me.from £15 to £30 double and they say they give free calls to Europe which is no good to me as I don't want and 4 g I don't want.so they forcing customers out.I complained to three and they say there is nothing they can do only reduce in price means less minutes or less data .so really they not bothered.looks like they getting greedy and I'm leaving three as price increase is too much .

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“Terrible network reception ”

Written on: 25/02/2016 by Jimena425 (1 review written)

The 3 network is either very slow or non existent. I'd strongly suggest avoiding them… Read Full Review

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“Harassment for a paid bill”

Written on: 22/02/2016 by adam2016 (1 review written)

Three, quite possibly the worst company I've had to deal with. Not only did they decide to double the cost of my contract they then had the cheek to charge an exit fee. So we paid up only to find that we had over 6 phone calls a day constantly to harass us for not paying the bill even though we had. When we called to find out why we were being harassed we got a very rude member of staff. How are they going to keep customers if they shaft them and then be rude to them when they leave? Also to… Read Full Review

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“Never again!”

Written on: 08/02/2016 by Ruiz144 (1 review written)

Coverage is very poor.Customer services are the worst I have ever had the displeasure of dealing with. I noticed 3 months after cancelling my contract they were still dipping into my bank account. After calling to explain their error they had interest in listening to me instead reeled off a load of dribble and somehow blamed the error on me. I was told I had no choice but to pay for nearly 2 more months. As the old saying goes you get what you pay for. Never ever again will the get a second… Read Full Review

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“Been with three phone network for many years never...”

Written on: 03/02/2016 by rifa (1 review written)

Been with three phone network for many years never missed a bill always paid by dd and now three decided to double the price of my contract how can anyone take extra money from ones bank account without permission this must be illegal i got a 12 month rolling contract at the time i took the contract i was told this will continue until the time i wish to cancel i am happy with the contract i have i dont want to change however three are trying charge double the price for a contract… Read Full Review

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“Judging by other reviews they have not improved since...”

Written on: 02/02/2016 by EdwinSchofield246 (1 review written)

Did not receive a paper bill, so took me a while to discover that 3 had opened 2 accounts in my name, but I only ever received 1 sim (which was the wrong one and had to be sent the correct one), and obviously only ever used one account. I was told that I was under contract for 12 months and that was that - I had to pay for 2 contracts for a year, and they never even sent me a sim after I found out about the 'mystery' second account! At the end of the 12 months I was sent a final bill. I was… Read Full Review

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“"And that's my cue to exit" Homer Simpson”

Written on: 26/01/2016 by jasoncooke93 (55 reviews written)

I prefer Review Centre compared to Trust Pilot because the reviews seem honest and inline with my own experiences, unlike TP which appears to be loaded with candyfloss fakes for Three. Three's slogan is "When stuff sucks, #makeitright.". Well Three suck and they won't make it right, so I'm off. I'm sure the strategy of Three 3 was always to position as low-cost, no-frills with the intention of building up the user database and increasing value to the company, so they could acquire O2 and… Read Full Review

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Jasoncooke93's Response to jasoncooke93's Review

Written on: 26/01/2016

Add to the above as I can't edit the review for some reason.

I've just phoned Three Indian Call Centre (15 minutes to get through) to ask a few Q's and it appears Three have sent the cancellation letter on the day my account is billed and interestingly you need to give 30 days cancellation notice, so that means I have to pay 2 more bills before I can get out. Sneaker buggers!

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“sunderland shop staff”

Written on: 24/01/2016 by hardtimer (1 review written)

I found having just renewed my contract over the phone that when I needed help transferring numbers etc that the staff in the bridges 3 shop seemed to excel in telling me that they couldn't help because I didn't get the phone off them also it Is displayed that shop opens at 09:00 but when they eventually opened the shutters at 09:18 a partially sighted lady had given up and the good natured security guard had helped her to another shop… Read Full Review

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“Best customer service, when i called up with internet...”

Written on: 16/01/2016 by Yorkuv500 (1 review written)

Best customer service, when i called up with internet problems I was helped by one of the most helpful three representative who I hardly had to say anteing to and she came up with the solutions and sorted everything out with in 5 minutes. Really impressed things like this make me glad to have 5 phones with three… Read Full Review

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“Mobile broadband utterly useless and life wasting”

Written on: 12/12/2015 by Wisefz38 (1 review written)

I have a three mobile phone and can get good reception tethering while the wi fi dongle next to it has none or negligible reception. It clearly isn't the weather or the signal if my phone can do it. What drives me mad is the wasted time moving the damn thing about while three pretend it just needs to be nearer a window, blah blah blah. Don't waste your life or your money being mugged by three mobile broadband people… Read Full Review

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“Rediculouse customer service”

Written on: 08/12/2015 by vanessaclayton (1 review written)

3 mobile network ( DO NOT RECOMMEND ) I was with then for 10 days maximum but was not Impressed with the network coverage. I then cancelled my contract with them and went with any other network the next day. I was with that network for 12 hours and my phone that I have had for 2 years now got blocked by 3 network. It has taken them 3 week for them to work out what has happened, I have sent my phone off to the insurance etc and it turns out they were meant to block the sim and instead they… Read Full Review

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“Worst company ever.”

Written on: 28/11/2015 by ElizabethGreen (1 review written)

I've spent 4 months continually complaining to three that my phone does not work, all I get is ignored emails, store assistants telling me to call the call centre in India which leads to broken English, being put on hold and disconnected every time I call and promises that Nokia will do something about my phone... nothing gets done! I can't even stop paying my bill because I'm still 'using' their service! seriously avoid this company! all they care about is getting new customers and ignoring… Read Full Review

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“MAKE UP FAULTS”

Written on: 09/11/2015 by Stack84 (1 review written)

I recently upgraded to an new two year contract. Guy on the phone told me to trade in phone with them. Was told I would get £130. Sent the phone in and then got email saying it have burnt icons and was only worth £25 and anyone else would tell me the same. Got phone retuned after telling them where to stick their offer and was offered £108 by other company for the phone. Still waiting for them to get back to me which they probably will not bother doing. Will never renew with them again… Read Full Review

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“A rip off”

Written on: 02/11/2015 by Leskar58 (1 review written)

I have been a 3 customer for 8 years and now cant wait for my contract to finish. In May upgraded my phone. Unfortunately the sales operative didn't cancel my original contract. Like many people I didn't check my bank statement and when I did phone customer services. After waiting nearly 2 hours on the phone was told to go into the store and they would reimburse me the extra money I had paid(now nearly £250.00). Although the guys in the shop tried to helpful their Area Manager informed… Read Full Review

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“Shocking all round service.”

Written on: 20/10/2015 by Goode124 (1 review written)

My daughters had I phones with 3 Mobile (three.co.uk) .We thought their prices were quite competative, don't be fooled by what seems is a good offer with this company. In the whole 2 years they had bad signal and bad internet service. I complained but got no reply from them. We let the contracts ride out and they have just ended. We gave the required notice and cancelled the direct debit. The first letter we received explained as we'd cancelled the direct debit we had to pay a £5 fee for… Read Full Review

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Quixotedondon's Comment

Written on: 22/10/2015

I can only agree with this accurate and eloquent review of a company who are quire obviously incapable of even the most basic level of courteous customer service. Stay well clear of 3 their promises are totally empteee.

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Nichos20's Comment

Written on: 01/11/2015

Im having the exact same problem, theyre a disgrace!

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