3 Mobile Reviews - www.three.co.uk

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★☆☆☆☆
1.5 / 5
2003
15% of users recommend this
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

“3 only gets worse.”

Written on: 29/04/2015 by ZainMead474 (1 review written)

In UK, you'll be lucky to get more than 40% signal. (Abroad, roaming, 75%+ is normal). The download rates are appalling, & when downloading, it impossible to load a web page. The service center, in Pune I think, is next to useless: the very friendly & polite staff have no technical knowledge, & just abide by a set script. The only thing they can do is reimburse you when, for example, you have no signal because of maintenance. If you have a technical problem, you are better going to your… Read Full Review

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“"Use your phone abroad at no extra cost". - NOT TRUE!”

Written on: 27/04/2015

BEWARE!! On their website, Three claim in big bold colorful letters, "Use your phone abroad at no extra cost". However, what they DO NOT tell you up front, (you have to dig deeper to find this out) is that you have to PURCHASE a 30 day 'add-on' for this privilege of using your phone abroad "at no extra cost". Well, this ISN'T at no extra cost if you have to PURCHASE an add-on. And if your travels exceed 30 days, you have to PURCHASE ADDITIONAL 'add-ons', all which are packed with a time… Read Full Review

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“Going downhill!! ”

Written on: 21/04/2015 by gzOliver357 (1 review written)

I've been with 3 for 5 years, always been ok but the last 12 month the service and signal has gone shocking. I've contacted 3 and got nowhere, service is shocking, signal is off for days and when you ring 3 you can't get through... Avoid… Read Full Review

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“worse connection!!”

Written on: 13/04/2015

If only i can terminate my contract with Three, I will do it now,right this second! I could never get any connection in my location at all. The customer service advised to download their so called wifi app. Which is obviously rubbish!! What is the point of paying my bills if i can't use their service without a wifi??? I can't eveN make calls or send messages!soooo annoying!! Terrible connection! Don't be fool with any promos they have! Not worth it at all!… Read Full Review

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“Completely unsatisfied!!!”

Written on: 26/03/2015 by Nothappyatallgah (1 review written)

I have had two contracts with 3. The first two years were great! Couldn't fault there service and the signal was great! I opened a new contract with them at the end of December 2014 (another 2 year contract) officially my contract started in January. I have had the worst experience with them this time round and would not recommend them to anyone. One of the staff members advised "that they dont focus on there repeat customers only on new customers" and the employee that had said that couldn't… Read Full Review

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“Lost £70 for Irresponsible, unacceptable customer...”

Written on: 19/03/2015 by Weneuron (1 review written)

I was taking to thre customer service for weeks. I was told three customer service everything will be transfer in my name including any credit. Contract is transferred in my but credit is not transferred into my account. I'm out of pocket by £70 beacause of three customer service… Read Full Review

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“Good value for money; abysmal service when needed”

Written on: 07/03/2015 by darrenfhenry (2 reviews written)

o these guys acted after a third party wrote to them about me in error. What happened is that the third party wrote to Three rather than Virgin Mobile. Frustratingly, the reference details that the third party used were not linked to any account I had at Three. So what they then proceeded to do was cancel all 3 of my accounts - 2 of which are for my children who I need to be in contact with foe safety reasons. Initially you may think its not Three's fault. What they didn't do was take care… Read Full Review

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“Good value for money; abysmal service when needed”

Written on: 07/03/2015 by darrenfhenry (2 reviews written)

o these guys acted after a third party wrote to them about me in error. What happened is that the third party wrote to Three rather than Virgin Mobile. Frustratingly, the reference details that the third party used were not linked to any account I had at Three. So what they then proceeded to do was cancel all 3 of my accounts - 2 of which are for my children who I need to be in contact with foe safety reasons. Initially you may think its not Three's fault. What they didn't do was take care… Read Full Review

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“Excellent tariff and service ”

Written on: 19/02/2015 by Arturo227 (1 review written)

I moved to three about a month ago and have been so impressed. Their all you can eat data plans, inclusive abroad, are unrivalled. I live in and around London and have found service to be really good; 4G can be iffy but even when it is 3G is very fast. The service delivered by their switch over team was outstanding. I'm so glad I moved from telco mobile to three, despite having no issues with track and finding their service good. It's simply that no other company can compete with what you get at… Read Full Review

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“It's a absolute joke how much I have to pay just to...”

Written on: 17/02/2015

It's a absolute joke how much I have to pay just to cancel my contract I mean shouldn't it end on its own when it is due to end I had to make two extra payments for it to end! and the people in India are so rude on the phone, at first three was one of the best but now honestly it's one of the worst deffentaly not happy… Read Full Review

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“dont like the cold calling but customer care is 5 star...”

Written on: 05/02/2015 by sunshinesally1 (19 reviews written)

I do get annoyed at the amount of cold calling on behalf of free from 3rd party sales companies The actual customer care levels for the customers though are 5star I have been a VERY happy customer for over 5 years I like the unlimited 3g/4g & holiday happy at no extra charge 10/10 Network Reliability & Coverage 8/10 Sales Calls Don't like the cold calling - 5 points Cost of package / value for money 8/10 overall I cant fault the service or value I am a happy customer … Read Full Review

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“dont like the cold calling but customer care is 5 star...”

Written on: 05/02/2015 by sunshinesally1 (19 reviews written)

I do get annoyed at the amount of cold calling on behalf of free from 3rd party sales companies The actual customer care levels for the customers though are 5star I have been a VERY happy customer for over 5 years I like the unlimited 3g/4g & holiday happy at no extra charge 10/10 Network Reliability & Coverage 8/10 Sales Calls Don't like the cold calling - 5 points Cost of package / value for money 8/10 overall I cant fault the service or value I am a happy customer … Read Full Review

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“Don't trust Three!!!!!”

Written on: 28/01/2015 by Katerina33 (1 review written)

Since i took a contract of router Huawei E5372 on 4.December 2014 it seemed to me ok until 8.December 2014 when all 15GB gone.As i tried to resolve that issue and get an answer why is that they told me that i had used it all (and other things like pay more on bills and excuses of not getting cancellation) even i explained to them that that's not possible as i have been at work until late time but unfortunately with their rude attitude as they promised an investigation of what happened until… Read Full Review

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“AVOID - Woest Customer Care ! No diligence in selling...”

Written on: 25/01/2015 by Dhruti (1 review written)

AVOID 3 AT ALL COSTS ! 3 STAFF ARE UNTRAINED AND EALING STORE HAS WORST STORE AND STAFF, ESPECIALLY THE STORE MANAGER, I HAVE EVER SEEN! VERY RUDE, DISCONCERN ABOUT EXISTING CUSTOMRERS, BAD LISTERNERS! If you are SIM ONLY customer of 3 Mobile network or planning to buy a SIM ONLY deal with 3, please read this, as it will help consumer community and possibility many of you will be saved from spending money for service you will never be able to use or alternatively forced to buy a new… Read Full Review

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“Customer service is sa joke”

Written on: 18/01/2015 by anjicon (1 review written)

My son had a 3 month sim contract at the end of the 3 months we cancelled it yet they kept sending reminders from July onwards despite making repeated calls to them and them saying yes it's cancelled. Last week he got a letter from a debt collector agency acting on 3's behalf now either their customer service reps are illiterate or just plain stupid. Totally peed off with them… Read Full Review

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Samsunglover77's Response to anjicon's Review

Written on: 18/02/2015

3 are absolute rubbish. I had a similar problem with them a few years back when l was sent letter from a debt collector acting on their behalf for a contract that had finished three years beforehand, saying l owed them money which l didnt. They could not prove l owed any money because they said the info for the period l owed was lost on their computers.This went on for a good year and eventually had to report to the police and they then stopped. Never pay out if you know you dont owe them anything.

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“Hands down the worst network with both signal and Cust Ser”

Written on: 08/01/2015 by alandixon (1 review written)

Beware 1. This network is rubbish and drops more calls and has no reception and is 100% the weakest network out there in my eyes and i have tried them all. Don't compromise cost for a poor signal. Beware 2. Their customer service is based in India and they are like robots. They are trained to say exactly the same thing. I am 100% anti racist but all i'm saying is the customer service is remote and like talking to a computer that just does not listen like humans. Beware 3. When you cancel if… Read Full Review

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“ABSOLUTELY DREADFUL STAY AWAY”

Written on: 08/01/2015 by lusellers (1 review written)

I have experienced poor customer service throughout my business & personal life, but never have I experienced it at this level. Three Mobile are the most incompetent company I have to date encountered. Communication is almost impossible by phone, emails are met with a uniformed response, letters are not responded to...it goes on. I entered into an agreement 5 years ago, by way of a 2 year contract for wifi, we got off to a bad start, which esculated without resolve after many attempts on my… Read Full Review

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“A winner or a loser?”

Written on: 07/01/2015 by otamiJ (6 reviews written)

I read with interest a very critical review of 3 by A.N. Other. However, I have now been with 3 for around 5 years and have found the service exceptionally good. Coverage excellent compared to Vodafone/Orange and Customer Services first class. I have to say that when I have had any concern or problem, it has simply been a matter of ringing to get any issues addressed and resolved. The most recent was me discovering that my 6 yo Grandson was downloading and playing games on my phone. I rang up… Read Full Review

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“Horrible, direspectful, stay away”

Written on: 07/01/2015 by Timothy1967 (1 review written)

I was with three for a 24 month contract. They are absolutely awful. Lots of hidden charges that are incurred without you knowing. I was on a £20 a month contract with free minutes, unlimited internet and texts but managed to have £126 charged to my bill for answering an international call. They are really unprofessional on the phone and pushy. It took me 30 minutes wait time (call made at 3pm) and then another 30 to get the PAC code. I would honestly say they are not worth it. I have… Read Full Review

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“Dreadful customer service ”

Written on: 01/01/2015 by gwRamsey462 (1 review written)

I would not recommend renewing with Three under any circumstances. I have just received the most appalling customer service from the upgrade team and when I asked to speak to he manager she was even less helpful and put down the delay in my new phone being delivered late ( when I upgraded online the delivery date I received automatically was December 22nd) to being ' my fault', that something I must have done whilst ordering online had generated this date! I have been told that the date will be… Read Full Review

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Aggie76's Comment

Written on: 04/01/2015

They didn't unlock my phone after fulfilling 2 years contract with them, kept sending me codes which didn't unlock my phone, they have the worst connection ever, I had to put my case to ombudsman after all. Waiting now till my case is solved.

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