3 Mobile Reviews - www.three.co.uk

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Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

“The worst mobile/data provider ever. Keep clear!!!!”

Written on: 26/11/2016 by Mcclmw (1 review written)

They do not honour what they say to you. Right from the customer service centres in India to the high street stores. They say anything to get you to sign a contract and then back track on multiple promises. I used to have 3 phone contracts and 2 MiFi devices with them and I am trying my best to leave. My latest dispute is with one of the MiFi devices. After paying £300 to cancel the contract completely. They have just sent me a £20 bill for the last month of the contract. I know £20 is not a… Read Full Review

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“Reduced Coverage. Reported Months Ago.”

Written on: 26/11/2016 by TessaHodges (1 review written)

I am unable to make or receive calls inside my home. This problem has been going on for year and a half. I have reported it repeatedly. They want me to pay to terminate my contract early. Are they for real. They are not providing me with the service they want me to pay for. Last call to them was on payg telephone for an hour and a half. Still not resolved. Surely they are in breach of contract!!!!!! Their customer service is appalling… Read Full Review

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“No Service - Limited Service - Bad reception - BAD ! ”

Written on: 25/11/2016 by pjDugan124 (1 review written)

I have been a three customer for over 10 years, but the last 6 months the reception and service seems to have declined to the point I want to end my contract and go elsewhere. I regularly get No service, Very Slow Internet, No signal, Dropped and missed calls plus texts that just won't send.. The Three shops tell you that they know there are issues, but Three doesn't offer a solution. This is not an isolated case as I have friends and family with Three who have the same issues. Come on Three… Read Full Review

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“PLEASE DON`T BOTHER!”

Written on: 23/11/2016 by eddduck1948 (25 reviews written)

Before I got a contract with them I tried a SIM PAYG just in case. Just as well as 3 sent a voicemail (with nothing in) every time I started the phone. Looked on line but all the guff there didn't work, so I contacted 3. I didn`t know all the call centres were in India. NO one really understood what the problem was - 1st chap said the VM wasn`t set up It WAS...I had to wait 4 hours. Still no resolution to the problem. The 2nd guy said he would stop VM - which he didn`t. Very hard to understand… Read Full Review

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“Changed a lot for the Southwest ”

Written on: 23/11/2016 by Olivansers (1 review written)

Excellent service and a very improved network coverage for the Southwest area. I previously had EE who at first were very good but have become over crowded and has slowed dramatically. It's worth the money without a doubt… Read Full Review

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“Blocked my SIM with no notification and no reason”

Written on: 17/11/2016 by Tessa128 (1 review written)

I'll keep this short. Basically Three blocked my sim which meant I could only make emergency calls. Being disabled my mobiles my lifeline. They said that I was using the calls not make non-personal calls and to this day I don't know what the hell that means. After making a complaint and being without a phone for a week they then re-instate my service with no redress of my complaint. I'm currently awaiting a SIM from Orange so I can change providers. They couldn't even guarantee that this won't… Read Full Review

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“ this is junk even in Brazil's favelas not have this...”

Written on: 14/10/2016 by Chasex121 (1 review written)

i hate three when I buy told me that not had a contract then came a bloody surprise 12-month contract hell..... I paid £ 20 for unlimited internet i know it's a small amount but I almost always not have internete if not can of what promises to a low value so do not promise what can not do, increase the value if I have internete for 2 weeks is much for those who thought would have the whole month I called to say had never internet the value go for £15 worse problem now with internet and… Read Full Review

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“Worst coverage ever”

Written on: 08/10/2016 by JadePatterson61 (1 review written)

Moved from Vodaphone to 3 about four months ago and have regretted it ever since, Have to walk to top of garden to send/receive calls and texts, I live in North Somerset and can't wait til my contract is up… Read Full Review

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“Terrible Coverage.”

Written on: 22/09/2016 by PrestonJordan26 (1 review written)

Moved to 3 four years ago and was convinced enough to talk my Dad and brother into switching from Vodafone. I am now stuck in a contract until June 2017. I wouldn't mind if I could actually use the services but the coverage is pretty much non-existent… Read Full Review

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“apaling customer service ”

Written on: 20/09/2016 by Amiyahm330 (1 review written)

I have had a problem with my phone for some time now but worst of all is that you cannot get hold of them. Customer service is only open until 2000 and if you call at 1930 they will keep you waiting until 2000 then cut you off… Read Full Review

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“Very poor customer care.Take money without checking...”

Written on: 12/09/2016 by Oscars27 (1 review written)

3G took money from my current account for three years even though I have never opened or requested an account with them I noticed a direct debit for a small amount after retirement and finding more time to look more closely at outgoings. I did not recognise the payee and though the only way to find out who was taking the money was to cancel the direct debit. They immediately wrote to me threatening action against me the very first time they had made any communication in the three years they had… Read Full Review

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“AVOID AT ALL COSTS NIGHTMARE”

Written on: 11/09/2016 by 497Greenwood (1 review written)

ried to upgrade daughters sim to phone contract shop tried to mis sell me a contract that didn't include all discussed items so had to leave shop without phone and upset daughter . Then 6 hours of calls later being pushed pillar to post and no one understanding situation or looking at notes of previous conversation will be leaving and looking to new providers bad as I have 3 phones with them and the customer service has gone downhill massively cant wait to be 3 free… Read Full Review

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“three contract”

Written on: 09/09/2016 by Wood411 (1 review written)

Absolutely infuriated with this company. I've been with them less than two months. I went over my allowed credit limited, but after agreeing I could not over spend and that when I go over the the limit, I simply wouldn't be able to make calls. Called to settle my bill after the same argument after the first month (they agreed to credit the amount back, and upgrade my contract for the same price), they now inform me I have spent the refund in going over my credit limit. Customer service seems… Read Full Review

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“the worst network purple thing does run the show”

Written on: 03/09/2016 by CashPower94 (1 review written)

Please please don't use this network they are the the most incompetent people I have ever had to deal with , they actually contradict themselves when you move from operator to operator . Tried to end me and my wifes contract with them got a quote of 114 pounds to end contract and 99 pounds for my wife , when I got my end of contract mine had been bumped up to nearly 200 , took a long time to sort out , expecting my last bill, was phoned up and told that I was being passed to collections in… Read Full Review

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“Horrendous”

Written on: 28/08/2016 by SanaaCullen255 (1 review written)

So I've been a three customer for 2 years. This is what happened yesterday and today. Popped into the store to get a data program while I am waiting foe Internet provider to sort out a home wifi. Signed a one month contract only to find out that it does not expire after the one month, there is a 30 day cancellation notice. I only wanted the program for one month. So I phoned the famous most useless phone line in the world '333' only to find out that I cannot cancel as my account has not been… Read Full Review

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“Customer service awful”

Written on: 28/08/2016 by Holman474 (1 review written)

Sold new contract.removing free minutes meaning my monthly bill was £149. Couldn't help when I returned to shop had to phone or go on line.Rugby 3 shop is badly managed. Have not ammended my bill 3 months on, even though I have Made payments. Stuck in contract for 2 years.cant think of anything good to say… Read Full Review

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“Terrible”

Written on: 25/08/2016 by all-write (1 review written)

Took out a contract with 14 days' grace (SIM only). Transferred my number but the card wouldn't work in my unlocked Note 4. Have now been told my number will be suspended for 30 days unless I pay a month's contract cost - no cancellation rights. Don't go anywhere near them unless you like spending hours on hold waiting for their representatives to fail to address the problem. … Read Full Review

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“Terrible Service”

Written on: 25/08/2016 by Tori497 (1 review written)

Bad decision to stay with three .No signal at home for weeks until got signal box (very very reluctantly by them) Impossible to get new password.So angry and frustrated .Stuck with them for another 2 years. Not much good to say about them… Read Full Review

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“Service for the people?”

Written on: 31/07/2016

So, for the last 6 years I have been paying around £30 a month for my phone contract on Three UK which for the most part has been good. However, I have found a better deal with another company and went into the Three store yesterday to cancel my contract. After making this dedicated trip into town I was then told I could not cancel my contract in the store and could have to ring the Three number. This alone seems ridiculous to me considering they are able to create contracts and deal with… Read Full Review

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“Baits are only for new customers”

Written on: 28/07/2016

They were advertising "half price for the first 6 months deal" looking like it's for anyone, of course including their loyal customers but actually is only for new customers. They never give us any offer for upgrades. no matter how many years you'd been their good customer, they would charge you more on same deals than new customers. You'd never get any benefit for being loyal. It's like a man who doesn't give gifts any more once he's got married. But they are the only provider left on the… Read Full Review

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