3 Mobile Reviews - www.three.co.uk

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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

“Terrible Coverage.”

Written on: 22/09/2016 by PrestonJordan26 (1 review written)

Moved to 3 four years ago and was convinced enough to talk my Dad and brother into switching from Vodafone. I am now stuck in a contract until June 2017. I wouldn't mind if I could actually use the services but the coverage is pretty much non-existent… Read Full Review

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“apaling customer service ”

Written on: 20/09/2016 by Amiyahm330 (1 review written)

I have had a problem with my phone for some time now but worst of all is that you cannot get hold of them. Customer service is only open until 2000 and if you call at 1930 they will keep you waiting until 2000 then cut you off… Read Full Review

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“Very poor customer care.Take money without checking...”

Written on: 12/09/2016 by Oscars27 (1 review written)

3G took money from my current account for three years even though I have never opened or requested an account with them I noticed a direct debit for a small amount after retirement and finding more time to look more closely at outgoings. I did not recognise the payee and though the only way to find out who was taking the money was to cancel the direct debit. They immediately wrote to me threatening action against me the very first time they had made any communication in the three years they had… Read Full Review

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“AVOID AT ALL COSTS NIGHTMARE”

Written on: 11/09/2016 by 497Greenwood (1 review written)

ried to upgrade daughters sim to phone contract shop tried to mis sell me a contract that didn't include all discussed items so had to leave shop without phone and upset daughter . Then 6 hours of calls later being pushed pillar to post and no one understanding situation or looking at notes of previous conversation will be leaving and looking to new providers bad as I have 3 phones with them and the customer service has gone downhill massively cant wait to be 3 free… Read Full Review

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“three contract”

Written on: 09/09/2016 by Wood411 (1 review written)

Absolutely infuriated with this company. I've been with them less than two months. I went over my allowed credit limited, but after agreeing I could not over spend and that when I go over the the limit, I simply wouldn't be able to make calls. Called to settle my bill after the same argument after the first month (they agreed to credit the amount back, and upgrade my contract for the same price), they now inform me I have spent the refund in going over my credit limit. Customer service seems… Read Full Review

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“the worst network purple thing does run the show”

Written on: 03/09/2016 by CashPower94 (1 review written)

Please please don't use this network they are the the most incompetent people I have ever had to deal with , they actually contradict themselves when you move from operator to operator . Tried to end me and my wifes contract with them got a quote of 114 pounds to end contract and 99 pounds for my wife , when I got my end of contract mine had been bumped up to nearly 200 , took a long time to sort out , expecting my last bill, was phoned up and told that I was being passed to collections in… Read Full Review

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“Horrendous”

Written on: 28/08/2016 by SanaaCullen255 (1 review written)

So I've been a three customer for 2 years. This is what happened yesterday and today. Popped into the store to get a data program while I am waiting foe Internet provider to sort out a home wifi. Signed a one month contract only to find out that it does not expire after the one month, there is a 30 day cancellation notice. I only wanted the program for one month. So I phoned the famous most useless phone line in the world '333' only to find out that I cannot cancel as my account has not been… Read Full Review

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“Customer service awful”

Written on: 28/08/2016 by Holman474 (1 review written)

Sold new contract.removing free minutes meaning my monthly bill was £149. Couldn't help when I returned to shop had to phone or go on line.Rugby 3 shop is badly managed. Have not ammended my bill 3 months on, even though I have Made payments. Stuck in contract for 2 years.cant think of anything good to say… Read Full Review

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“Terrible”

Written on: 25/08/2016 by all-write (1 review written)

Took out a contract with 14 days' grace (SIM only). Transferred my number but the card wouldn't work in my unlocked Note 4. Have now been told my number will be suspended for 30 days unless I pay a month's contract cost - no cancellation rights. Don't go anywhere near them unless you like spending hours on hold waiting for their representatives to fail to address the problem. … Read Full Review

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“Terrible Service”

Written on: 25/08/2016 by Tori497 (1 review written)

Bad decision to stay with three .No signal at home for weeks until got signal box (very very reluctantly by them) Impossible to get new password.So angry and frustrated .Stuck with them for another 2 years. Not much good to say about them… Read Full Review

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“Service for the people?”

Written on: 31/07/2016

So, for the last 6 years I have been paying around £30 a month for my phone contract on Three UK which for the most part has been good. However, I have found a better deal with another company and went into the Three store yesterday to cancel my contract. After making this dedicated trip into town I was then told I could not cancel my contract in the store and could have to ring the Three number. This alone seems ridiculous to me considering they are able to create contracts and deal with… Read Full Review

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“Baits are only for new customers”

Written on: 28/07/2016

They were advertising "half price for the first 6 months deal" looking like it's for anyone, of course including their loyal customers but actually is only for new customers. They never give us any offer for upgrades. no matter how many years you'd been their good customer, they would charge you more on same deals than new customers. You'd never get any benefit for being loyal. It's like a man who doesn't give gifts any more once he's got married. But they are the only provider left on the… Read Full Review

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“Make sure capped means capped”

Written on: 13/07/2016 by pgKincaid285 (1 review written)

Last August my wife and I took out three individual contracts with '3' each capped at £9 each, everything seemed fine until June when we received a bill for £41, this was not noticed by us at the time; then in July we received a bill for £123 (bearing in mind this is for one contract not all three) We subsequently called and made attempts to explain the situation and that our children's contracts were capped at £9, we spoke to a foreign chap who went away and called us 15 minutes later to… Read Full Review

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“Communication company...really?”

Written on: 18/06/2016

I purchased mobile unlimited internet on the basis that I didn't have a landline, I tend to use the net on a regular basis the plus side it being fairly cheap. 3 unforunately are the only provider that gives Unlimied net on pay per month. I was with them 3 years ago when they removed 4000 masts so I left, the signal was absolutely rubbish. I rejoined a few.months ago and to be fair it's exactly the same. They have not and do not intend to do any maintenance where I live. They break all the… Read Full Review

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“BY FAR THE WORST MOBILE NETWORK !!!”

Written on: 14/06/2016 by hao123li (1 review written)

I recently upgraded my contract with 3, i've been with 3 for the past decade. In fact not just me but my whole family of 5 has been with 3 for the past decade and never missed a single payment therefore i upgraded my account with 3 to 12 month sim only this time. I was told because me and my whole family has been a loyal customer they would offer me a sim only deal of unlimited mins, text and 4gb 4g internet for just £9. But when i checked my bank account i've been charged £21 not £9… Read Full Review

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“A Bunch of Useless Incompetents”

Written on: 13/06/2016 by Bucksblade (1 review written)

I thought Vodafone were bad but these guys take the biscuit!! Firstly, the in home signal is awful despite what the coverage map suggests. They suggest you use their wi-fi app to make/receive calls at home. The app is useless!! Secondly, I took out my 3 contracts because they offer the ability to use your phone abroad in lots of places to call home using your contract minutes. This actually works, what doesn't work is the ability to phone local numbers when you are abroad. Thirdly, their… Read Full Review

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“Price increase rip off”

Written on: 07/05/2016

Double price increase and no choice .very bad customer service. Never three again.all I can say they are rip off!… Read Full Review

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“Mostly hits with a few misses”

Written on: 16/04/2016 by RogerNewton353 (1 review written)

I've been with 3 for a number of years now and all in all I've mostly had a very good experience. Signal has been as good as any other network at a good rate and phones come unlocked meaning that we can easily pass them on to family members without having to go through various unlock processes. 3 did have extortionate network charges (don't know if they still do!), costing me an additional £30 on top of my normal contract once for extra minutes used, so make sure to cap your contract! While… Read Full Review

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“Lied to by the 'Sales' Man... ”

Written on: 15/04/2016 by VikkiRees (1 review written)

I have just had my third bill in which was OVER 3x my contract price! I investigated it and spoke to Three about it, to find out that I HAVE BEEN CHARGED FOR ALL CALLS TO THREE! Apparently it is not in my contract that I get free calls to other THREE customers!!! BE CAREFULL! THEY ARE VERY MISLEADING AND WILL TELL YOU ANYTHING TO GET YOU INTO A CONTRACT!! I fell utterly disgusted with the 'service' that I have provided me, upon complaining about this I have been told I have to wait 72… Read Full Review

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“Rubbish Customer Service”

Written on: 12/04/2016 by Gilliank380 (1 review written)

My advise is pay a bit more and get much better coverage, customer service and correct billing My experience of three Wrong payments taken out of my account Many phone calls to get refunds Poor Coverage Data not available in many places Charges when abroad for data, when told it will be included in my bundle Very poor customer service telling me that I needed to do talk to my bank to sort out issues Completely cut off from customer service while on hold I am looking for a different company… Read Full Review

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