3 Mobile Reviews - www.three.co.uk

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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

“10 years of stupidity”

Written on: 26/08/2014 by leechambers (1 review written)

Yep I've been with three for over ten years and i really don't know why, i must have thought that its better the devil you know. Anyway, the customer service is creepy in its overfamiliarity and quite pleasantly useless where as the sales\cancelation teams are very slippery and can be a pest. I have, over the years, had in total 7 x dongle contracts and 6 x mobile phone contracts which have been used in Suffolk, Norfolk and Essex. This year i cancelled my dongle contracts early and am tempted… Read Full Review

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“3 unusable”

Written on: 22/08/2014 by upSparks333 (1 review written)

I was with 3 on payg,on the 321 tariff,but my signal at home was non existent,it was like 4 or 5 attempts to send a text and umpteen attempts to make a call and when I eventually managed to make a call it lasted all of 2 seconds before being cut off,whats the point in having a cheap network if it cant be used?,I eventually ported my number to giffgaff… Read Full Review

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“Customer-service needs to improve!!”

Written on: 21/08/2014 by TurnerO'Keefe (1 review written)

I have been with '3 network' for many years now and i am alright with the network itself. Overall, it is not so bad. However, the customer services is a massive fail! I had problem with accessing voice-mail and after keeping me on hold for more than an hour, one of the technical staff asked me to switch-off my phone and switch back on (which i already did before i made the call). Second option given was switching my phone off again and taking the sim card out and putting it back on etc. He… Read Full Review

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“321...VERY HAPPY ”

Written on: 18/08/2014 by Giselle416 (1 review written)

I am on the 321 PAYG tariff, get 150mb free data when topping up £10, free 4G what more do you need?, use free wifi everywhere and bought my mobile sim free, you save money and no nasty bills!… Read Full Review

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“Terrible service”

Written on: 16/08/2014 by Fernandoc388 (1 review written)

Terrible service from the call centre. I was kept on hold several times for long periods. As I was trying to cancel a contract I guess they were trying to make it as difficult as possible. I no longer needed my contract but they insisted that this wasn't a reason they could put on their customer feedback form and they couldn't continue with cancellation until this was complete! I thought everything took far too long and the staff were rude and unhelpful. I wouldn't choose this network again… Read Full Review

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“POOR HELP LINE”

Written on: 12/08/2014 by edward1380 (1 review written)

If you don't EVER want to contact your phone company, then they are not to bad. Contacting 3 to spend money = 53 seconds and your talking to someone in uk. Contacting 3 to get help = 31 minutes on hold (gave up) when you do get through (india call centre). TRY IT yourself. … Read Full Review

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“waste of money”

Written on: 09/08/2014 by 266Santiago (1 review written)

I also cant wait till my contract is ovet, the reception is nearly non existent. I cannot make a call or receive in the house at all . To send a text I have to go outside and walk along the road,also any one who has sent me a text I do not receive it till I leave the house and walk which in most cases the text has been sent the night before. The company should be honest when selling their phones and let you know that the reception is not good. this was my first contracted phone, if I get… Read Full Review

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“Mobile wi-fi. What a joke!!!!”

Written on: 08/08/2014 by EthanHolmes482 (1 review written)

Had 3 mobile wi-fi for nearly 2 years now. Cannot wait for contract to end. I would have liked to give a zero star rating but this was not available. The service is awful and when you contact 3, all they tell you is that they are carrying out maintenance work. This happens on a regular basis. 3 then try to tell you that you have been informed by e-mail but if you have no internet how are you supposed to read it!! Our contract allows a 15gb download per month - what a joke! If I used the… Read Full Review

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“poor customer service”

Written on: 28/07/2014

avoid this company at all costs worst customer service i have ever experienced. cancelled bbm service on a blackberry as there were problems with the handset, this was months ago and as yet they are still taking payment from my account. i have also cancelled 2 contracts with them got a final account for one contract, early cancellation fee, but did not get a final bill on the other and so one of their advisers then rang me with threatening to send this a/c to collection agents as i had… Read Full Review

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“Wonderful price on calls and texts but rare to get a...”

Written on: 22/07/2014 by Westwoodphil (1 review written)

I do get a signal at home, but a list of places as long as your arm where I get 4 or 5 reception bars, but the phone shows SOS calls only. Tried anyway, and all calls and texts have failed. Though the tariff is keen, what is the use if you can't contact anyone. The other way round, how many calls and texts to me have I never seen. I am ditching this lot when I have used my prepay, but this could be forever due to rate of (working) calls/texts. Have even tried 333 (Three contacts) and mostly… Read Full Review

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“Worst Network, Liers at Customer service ”

Written on: 11/07/2014 by naveednav (1 review written)

Horrible network service. Can not use phone at home and many other places. Been told continuously for two years by customer service that improvement work is going on. But after spending more than 2 years with them not a slight improvement seen at all. When times comes up for upgrade 3 is worst just offering rubbish phone and forcing to leave current contract and move to more expensive contract. Third party offering much cheaper deals then 3 it self. In one occasion I found price difference… Read Full Review

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“A company so willing to lie to you ”

Written on: 04/07/2014 by peterb459 (4 reviews written)

Due to a 3 mobile mix up a credit was missed off my account so the next bill was showing a missed overdue payment I contacted customer service and after hours of trying to get it sorted was passed on the UK office who among other things promised and I quote – You’ve said you still don’t trust that this has been done, so you’ll be checking your credit file. Your account shows that customer services agreed to cover the cost of this, which I also confirmed on the call. Now I have asked… Read Full Review

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“3 Network- Appalling to do business with - SHODDY...”

Written on: 04/07/2014 by Runfrom3 (1 review written)

I have a sim only deal and contract iphone deal with 3 and decided that I wanted to upgrade from my sim only deal to a phone contract and filled out the unlock sim request form on their website to make my iphone sim free so I can pass on to one of the family for another network, the next day I received a text from 3 saying they needed more information and could I call them. So I called them and eventually got transferred a couple of times but ended up with the correct person only to be told… Read Full Review

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“Unable to access my own 3 account to update information”

Written on: 03/07/2014

I keep getting unwanted third party calls roughly 6 times a day from insurance companies which is causing to be a nuisance. Approximately 6 months ago 3 was able to block these calls for me which was very helpful. However, today I get in contact with 3 customer services to try to block these third party calls as for some reason I've started getting them again. I verified my full name but then was confronted with the account password. Unfortunately, I was not at home and I did not have my 3… Read Full Review

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“Shocking network, stay clear”

Written on: 01/07/2014 by Robertsonta137 (1 review written)

I recently left EE network to purchase a new contract with 3. Since the day I bought the new phone I have not had service. I have been backwards and forwards to the 3 shops and the sales assistants have advised me it could be the network coverage, the masks could be down in the area you live, the masks need upgrading - never really saying what the problem is. I phoned 3 customer services and spent an hour on the phone being pushed from one colleague to another and no one really knew the problem… Read Full Review

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“Gone waaayyy down hill!! ”

Written on: 01/07/2014

I have 3 mobiles on Three in my household as they were so good, unfortunately I upgraded in March again to Three and it was great...but come End of May 2014 it became unusable I cant make calls receive calls in or around my home, it loses total service constantly if it gets one bar I'm lucky but then the Internet drops. Im requesting a 'DEADLOCK' letter to get my contract cancelled. The other two contracts are up next month and won't be upgrading with three. Out and about its exactly the… Read Full Review

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“don't touch with a bargepole”

Written on: 23/06/2014 by Arielle214 (1 review written)

No reception in my house in Centre of Birmingham. Childish incompetent customer service agents in Indian call Centre… Read Full Review

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“Worst company out there by far”

Written on: 22/06/2014

Purchased a mifi device on recommendation. After 3 calls to the help line still awaiting the connection. All 3 customer service assistants lied to me re" connection times, were blatantly rude to me as I hadn't got a ref number form the first call, I asked for a ref number on the 3rd call & waited 15mins before they hung up on me. Avoid… Read Full Review

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“Coverage poor in places especially in the town I live ”

Written on: 21/06/2014 by Baronsamadae (1 review written)

I generally find three as a company excellent except the coverage aspect I find when there is a good coverage above 34 bars of signal the phone and internet works really well but when in certain towns like burntwood in Staffordshire across the whole town is patchy in signal available I feel the an extra mast would go a long way as this would boost the signal town wide come on three get another mast built in the burntwood to cover chasterrace and chase town as the signal in parts is awful I like… Read Full Review

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“Absolutely Abysmal Customer Service”

Written on: 21/06/2014 by LilaCantrell (1 review written)

First and foremost you can never get someone to speak to, who actually understands you or who you can understand. I received an upgrade 7 months ago and clearly was given a handset with an inherent fault, it took 3 seven months and with the threat of the small claims court, to finally decide, because I have been a customer of many years standing, to give me a replacement set. The new handset duly arrived, this was followed by the new sim a few days later, I activated the sim when it arrived… Read Full Review

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