3 Mobile Reviews - www.three.co.uk

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★☆☆☆☆
1.5 / 5
2008
15% of users recommend this
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

“Great start”

Written on: 30/05/2015 by elanseagirl (1 review written)

Just moved from the non-existent Tesco signal to 3 and I am very impressed indeed. Good strong signal where none existed on Tesco/02. Very, very easy transfer of my existing number using the 3 app (though it took a 28 minute call to Tesco to receive the PAC Code). Great download speed when out and about, and a very good monthly sim only plan. To top it all I get to use my plan at no cost when I frequently visit the USA. I have loaded the weak signal replacement using wifi, but have not had… Read Full Review

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“put things right”

Written on: 30/05/2015 by roachy66 (1 review written)

Just like to say thank you to customer care at three I've been a customer for about 10 years now came to renew my contact this year long story short over the phone they said they had stopped free minutes so I just renewed my contact then a week after my wife went to the shop got a new phone and they gave her her free minutes So I was peeved but just left it then today they sent me a questionnaire so I put down poor for customer care within the hour got a call off them asking what was the… Read Full Review

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“I feel tricked into this contract, now there's no escape!”

Written on: 19/05/2015 by bumblebeesey (1 review written)

I had a couple of uneventful mobile contracts in the past, god forbid you lose your phone or ask for help. If you don't need to communicate with customer services, you'll be FINE. My problems started when I started a 24-month Mifi contract. HATE HATE HATE having this contract. I went in-store to inquire, as I wasn't keen on paying for expensive line installation in my new house. I had NO idea about how much data I need each month, but the sales assistant reassured me that 15GB was plenty and… Read Full Review

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“If I could give a zero rating I would!”

Written on: 15/05/2015 by CJC1L (1 review written)

GOD HELP YOU IF YOU GO WITH THIS OPERATOR! DON'T DO IT IF YOU VALUE YOUR SANITY! They are the worst EVER and will suck you dry. Their UK office deny knowledge of anything and just hand things over to their Indian call centre who are worse than useless. You will spend HOURS and I mean hours waiting for the Indian customer 'service' to answer your calls, then get put through to another department as the first person you get through to will never be able to answer your question, and when you… Read Full Review

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“Amazing 3 and 4g coverage ”

Written on: 13/05/2015 by Weebillybob (9 reviews written)

Having just left O2 after 2 years. The coverage from 3 for the internet on my phone is truly amazing. I'm a taxi driver and I can honestly say. It's like chalk and cheese… Read Full Review

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Dantho's Response to Weebillybob's Review

Written on: 23/05/2015

Indeed it is! :) Left O2 here appalling 3G coverage

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“3 only gets worse.”

Written on: 29/04/2015 by ZainMead474 (1 review written)

In UK, you'll be lucky to get more than 40% signal. (Abroad, roaming, 75%+ is normal). The download rates are appalling, & when downloading, it impossible to load a web page. The service center, in Pune I think, is next to useless: the very friendly & polite staff have no technical knowledge, & just abide by a set script. The only thing they can do is reimburse you when, for example, you have no signal because of maintenance. If you have a technical problem, you are better going to your… Read Full Review

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Dantho's Comment

Written on: 11/05/2015

Nothing wrong with half of this review guys. He's just moaning because Three will be improving network and giving you No Service for that. ;) Nothing wrong there... I think it's a lot better than 40% though lol! Customer Services is always a problem with the customers 100% likely.

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“"Use your phone abroad at no extra cost". - NOT TRUE!”

Written on: 27/04/2015

BEWARE!! On their website, Three claim in big bold colorful letters, "Use your phone abroad at no extra cost". However, what they DO NOT tell you up front, (you have to dig deeper to find this out) is that you have to PURCHASE a 30 day 'add-on' for this privilege of using your phone abroad "at no extra cost". Well, this ISN'T at no extra cost if you have to PURCHASE an add-on. And if your travels exceed 30 days, you have to PURCHASE ADDITIONAL 'add-ons', all which are packed with a time… Read Full Review

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Dantho's Comment

Written on: 11/05/2015

This only applies to Pay As You Go! If you have a contract it will do it automatically now. :)

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Meadow_Walker's Comment

Written on: 12/05/2015

I know. I'm on the PayG plan. I only pay for what I will use. Monthly contracts are only cost effective if you're getting your money's worth. Most people don't care, don't analyze, or don't keep track of their usage and therefore really have no idea if whether what they are paying for is a bargain or not.

I still have my mobile phone but my carrier (Three) get very little from me these days. Wifi is available virtually everywhere so to circumvent the mobile phone carrier's fees, I use VOIP applications almost entirely and haven't had to pay for an outgoing call for 6 months! Remember, your incoming calls and texts on Three's network are always free.

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“Going downhill!! ”

Written on: 21/04/2015 by gzOliver357 (1 review written)

I've been with 3 for 5 years, always been ok but the last 12 month the service and signal has gone shocking. I've contacted 3 and got nowhere, service is shocking, signal is off for days and when you ring 3 you can't get through... Avoid… Read Full Review

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Dantho's Comment

Written on: 23/05/2015

Probably your phone then. With 3 I noticed you always need the very newest technology first.

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“worse connection!!”

Written on: 13/04/2015

If only i can terminate my contract with Three, I will do it now,right this second! I could never get any connection in my location at all. The customer service advised to download their so called wifi app. Which is obviously rubbish!! What is the point of paying my bills if i can't use their service without a wifi??? I can't eveN make calls or send messages!soooo annoying!! Terrible connection! Don't be fool with any promos they have! Not worth it at all!… Read Full Review

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“Completely unsatisfied!!!”

Written on: 26/03/2015 by Nothappyatallgah (1 review written)

I have had two contracts with 3. The first two years were great! Couldn't fault there service and the signal was great! I opened a new contract with them at the end of December 2014 (another 2 year contract) officially my contract started in January. I have had the worst experience with them this time round and would not recommend them to anyone. One of the staff members advised "that they dont focus on there repeat customers only on new customers" and the employee that had said that couldn't… Read Full Review

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“Lost £70 for Irresponsible, unacceptable customer...”

Written on: 19/03/2015 by Weneuron (1 review written)

I was taking to thre customer service for weeks. I was told three customer service everything will be transfer in my name including any credit. Contract is transferred in my but credit is not transferred into my account. I'm out of pocket by £70 beacause of three customer service… Read Full Review

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“Good value for money; abysmal service when needed”

Written on: 07/03/2015 by darrenfhenry (2 reviews written)

o these guys acted after a third party wrote to them about me in error. What happened is that the third party wrote to Three rather than Virgin Mobile. Frustratingly, the reference details that the third party used were not linked to any account I had at Three. So what they then proceeded to do was cancel all 3 of my accounts - 2 of which are for my children who I need to be in contact with foe safety reasons. Initially you may think its not Three's fault. What they didn't do was take care… Read Full Review

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“Good value for money; abysmal service when needed”

Written on: 07/03/2015 by darrenfhenry (2 reviews written)

o these guys acted after a third party wrote to them about me in error. What happened is that the third party wrote to Three rather than Virgin Mobile. Frustratingly, the reference details that the third party used were not linked to any account I had at Three. So what they then proceeded to do was cancel all 3 of my accounts - 2 of which are for my children who I need to be in contact with foe safety reasons. Initially you may think its not Three's fault. What they didn't do was take care… Read Full Review

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“Excellent tariff and service ”

Written on: 19/02/2015 by Arturo227 (1 review written)

I moved to three about a month ago and have been so impressed. Their all you can eat data plans, inclusive abroad, are unrivalled. I live in and around London and have found service to be really good; 4G can be iffy but even when it is 3G is very fast. The service delivered by their switch over team was outstanding. I'm so glad I moved from telco mobile to three, despite having no issues with track and finding their service good. It's simply that no other company can compete with what you get at… Read Full Review

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Dantho's Comment

Written on: 23/05/2015

:D It's great! I love them!

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“It's a absolute joke how much I have to pay just to...”

Written on: 17/02/2015

It's a absolute joke how much I have to pay just to cancel my contract I mean shouldn't it end on its own when it is due to end I had to make two extra payments for it to end! and the people in India are so rude on the phone, at first three was one of the best but now honestly it's one of the worst deffentaly not happy… Read Full Review

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“dont like the cold calling but customer care is 5 star...”

Written on: 05/02/2015 by sunshinesally1 (19 reviews written)

I do get annoyed at the amount of cold calling on behalf of free from 3rd party sales companies The actual customer care levels for the customers though are 5star I have been a VERY happy customer for over 5 years I like the unlimited 3g/4g & holiday happy at no extra charge 10/10 Network Reliability & Coverage 8/10 Sales Calls Don't like the cold calling - 5 points Cost of package / value for money 8/10 overall I cant fault the service or value I am a happy customer … Read Full Review

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“dont like the cold calling but customer care is 5 star...”

Written on: 05/02/2015 by sunshinesally1 (19 reviews written)

I do get annoyed at the amount of cold calling on behalf of free from 3rd party sales companies The actual customer care levels for the customers though are 5star I have been a VERY happy customer for over 5 years I like the unlimited 3g/4g & holiday happy at no extra charge 10/10 Network Reliability & Coverage 8/10 Sales Calls Don't like the cold calling - 5 points Cost of package / value for money 8/10 overall I cant fault the service or value I am a happy customer … Read Full Review

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“Don't trust Three!!!!!”

Written on: 28/01/2015 by Katerina33 (1 review written)

Since i took a contract of router Huawei E5372 on 4.December 2014 it seemed to me ok until 8.December 2014 when all 15GB gone.As i tried to resolve that issue and get an answer why is that they told me that i had used it all (and other things like pay more on bills and excuses of not getting cancellation) even i explained to them that that's not possible as i have been at work until late time but unfortunately with their rude attitude as they promised an investigation of what happened until… Read Full Review

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“AVOID - Woest Customer Care ! No diligence in selling...”

Written on: 25/01/2015 by Dhruti (1 review written)

AVOID 3 AT ALL COSTS ! 3 STAFF ARE UNTRAINED AND EALING STORE HAS WORST STORE AND STAFF, ESPECIALLY THE STORE MANAGER, I HAVE EVER SEEN! VERY RUDE, DISCONCERN ABOUT EXISTING CUSTOMRERS, BAD LISTERNERS! If you are SIM ONLY customer of 3 Mobile network or planning to buy a SIM ONLY deal with 3, please read this, as it will help consumer community and possibility many of you will be saved from spending money for service you will never be able to use or alternatively forced to buy a new… Read Full Review

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“Customer service is sa joke”

Written on: 18/01/2015 by anjicon (1 review written)

My son had a 3 month sim contract at the end of the 3 months we cancelled it yet they kept sending reminders from July onwards despite making repeated calls to them and them saying yes it's cancelled. Last week he got a letter from a debt collector agency acting on 3's behalf now either their customer service reps are illiterate or just plain stupid. Totally peed off with them… Read Full Review

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Samsunglover77's Response to anjicon's Review

Written on: 18/02/2015

3 are absolute rubbish. I had a similar problem with them a few years back when l was sent letter from a debt collector acting on their behalf for a contract that had finished three years beforehand, saying l owed them money which l didnt. They could not prove l owed any money because they said the info for the period l owed was lost on their computers.This went on for a good year and eventually had to report to the police and they then stopped. Never pay out if you know you dont owe them anything.

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