3 Mobile Reviews - www.three.co.uk

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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

“Never again!”

Written on: 08/02/2016 by Ruiz144 (1 review written)

Coverage is very poor.Customer services are the worst I have ever had the displeasure of dealing with. I noticed 3 months after cancelling my contract they were still dipping into my bank account. After calling to explain their error they had interest in listening to me instead reeled off a load of dribble and somehow blamed the error on me. I was told I had no choice but to pay for nearly 2 more months. As the old saying goes you get what you pay for. Never ever again will the get a second… Read Full Review

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“Been with three phone network for many years never...”

Written on: 03/02/2016 by rifa (1 review written)

Been with three phone network for many years never missed a bill always paid by dd and now three decided to double the price of my contract how can anyone take extra money from ones bank account without permission this must be illegal i got a 12 month rolling contract at the time i took the contract i was told this will continue until the time i wish to cancel i am happy with the contract i have i dont want to change however three are trying charge double the price for a contract… Read Full Review

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“Judging by other reviews they have not improved since...”

Written on: 02/02/2016 by EdwinSchofield246 (1 review written)

Did not receive a paper bill, so took me a while to discover that 3 had opened 2 accounts in my name, but I only ever received 1 sim (which was the wrong one and had to be sent the correct one), and obviously only ever used one account. I was told that I was under contract for 12 months and that was that - I had to pay for 2 contracts for a year, and they never even sent me a sim after I found out about the 'mystery' second account! At the end of the 12 months I was sent a final bill. I was… Read Full Review

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“"And that's my cue to exit" Homer Simpson”

Written on: 26/01/2016 by jasoncooke93 (53 reviews written)

I prefer Review Centre compared to Trust Pilot because the reviews seem honest and inline with my own experiences, unlike TP which appears to be loaded with candyfloss fakes for Three. Three's slogan is "When stuff sucks, #makeitright.". Well Three suck and they won't make it right, so I'm off. I'm sure the strategy of Three 3 was always to position as low-cost, no-frills with the intention of building up the user database and increasing value to the company, so they could acquire O2 and… Read Full Review

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Jasoncooke93's Response to jasoncooke93's Review

Written on: 26/01/2016

Add to the above as I can't edit the review for some reason.

I've just phoned Three Indian Call Centre (15 minutes to get through) to ask a few Q's and it appears Three have sent the cancellation letter on the day my account is billed and interestingly you need to give 30 days cancellation notice, so that means I have to pay 2 more bills before I can get out. Sneaker buggers!

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“sunderland shop staff”

Written on: 24/01/2016 by hardtimer (1 review written)

I found having just renewed my contract over the phone that when I needed help transferring numbers etc that the staff in the bridges 3 shop seemed to excel in telling me that they couldn't help because I didn't get the phone off them also it Is displayed that shop opens at 09:00 but when they eventually opened the shutters at 09:18 a partially sighted lady had given up and the good natured security guard had helped her to another shop… Read Full Review

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“Best customer service, when i called up with internet...”

Written on: 16/01/2016 by Yorkuv500 (1 review written)

Best customer service, when i called up with internet problems I was helped by one of the most helpful three representative who I hardly had to say anteing to and she came up with the solutions and sorted everything out with in 5 minutes. Really impressed things like this make me glad to have 5 phones with three… Read Full Review

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“Mobile broadband utterly useless and life wasting”

Written on: 12/12/2015 by Wisefz38 (1 review written)

I have a three mobile phone and can get good reception tethering while the wi fi dongle next to it has none or negligible reception. It clearly isn't the weather or the signal if my phone can do it. What drives me mad is the wasted time moving the damn thing about while three pretend it just needs to be nearer a window, blah blah blah. Don't waste your life or your money being mugged by three mobile broadband people… Read Full Review

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“Rediculouse customer service”

Written on: 08/12/2015 by vanessaclayton (1 review written)

3 mobile network ( DO NOT RECOMMEND ) I was with then for 10 days maximum but was not Impressed with the network coverage. I then cancelled my contract with them and went with any other network the next day. I was with that network for 12 hours and my phone that I have had for 2 years now got blocked by 3 network. It has taken them 3 week for them to work out what has happened, I have sent my phone off to the insurance etc and it turns out they were meant to block the sim and instead they… Read Full Review

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“Worst company ever.”

Written on: 28/11/2015 by ElizabethGreen (1 review written)

I've spent 4 months continually complaining to three that my phone does not work, all I get is ignored emails, store assistants telling me to call the call centre in India which leads to broken English, being put on hold and disconnected every time I call and promises that Nokia will do something about my phone... nothing gets done! I can't even stop paying my bill because I'm still 'using' their service! seriously avoid this company! all they care about is getting new customers and ignoring… Read Full Review

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“MAKE UP FAULTS”

Written on: 09/11/2015 by Stack84 (1 review written)

I recently upgraded to an new two year contract. Guy on the phone told me to trade in phone with them. Was told I would get £130. Sent the phone in and then got email saying it have burnt icons and was only worth £25 and anyone else would tell me the same. Got phone retuned after telling them where to stick their offer and was offered £108 by other company for the phone. Still waiting for them to get back to me which they probably will not bother doing. Will never renew with them again… Read Full Review

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“A rip off”

Written on: 02/11/2015 by Leskar58 (1 review written)

I have been a 3 customer for 8 years and now cant wait for my contract to finish. In May upgraded my phone. Unfortunately the sales operative didn't cancel my original contract. Like many people I didn't check my bank statement and when I did phone customer services. After waiting nearly 2 hours on the phone was told to go into the store and they would reimburse me the extra money I had paid(now nearly £250.00). Although the guys in the shop tried to helpful their Area Manager informed… Read Full Review

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“Shocking all round service.”

Written on: 20/10/2015 by Goode124 (1 review written)

My daughters had I phones with 3 Mobile (three.co.uk) .We thought their prices were quite competative, don't be fooled by what seems is a good offer with this company. In the whole 2 years they had bad signal and bad internet service. I complained but got no reply from them. We let the contracts ride out and they have just ended. We gave the required notice and cancelled the direct debit. The first letter we received explained as we'd cancelled the direct debit we had to pay a £5 fee for… Read Full Review

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Quixotedondon's Comment

Written on: 22/10/2015

I can only agree with this accurate and eloquent review of a company who are quire obviously incapable of even the most basic level of courteous customer service. Stay well clear of 3 their promises are totally empteee.

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Nichos20's Comment

Written on: 01/11/2015

Im having the exact same problem, theyre a disgrace!

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“Mr. BR”

Written on: 12/10/2015 by Brajan (1 review written)

I am using 3 mobile. It is absolutely money wast. The signals are very poor. Nothing to tell about the Internet connection. If you have wifi you can chech the mails & things. I am complaint this issues more than one year, no improvement. Day by day it is getting worst. I don't recommend to buy this network. It is total money waste… Read Full Review

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Simplywantsservice's Response to Brajan's Review

Written on: 20/10/2015

My daughters had 3 contracts , agree complete waste of money, no service or signal nor any replies to my emails regarding lack of service. We let the contracts ride out. Did not renew and have since been bombarded with calls , 60 In approx 28 days. Disgracefull company !

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“WORST OF THE WORST ”

Written on: 15/09/2015 by mattfree3 (1 review written)

DO NOT USE THIS DISHONEST COMPANY, YOUR WARRANTIY WILL BE WORTHLESS, AND CUSTOMER CARE IS APPALING THERE ARE MANY OTHER SMALLER COMPANIES WHO OFFER FAR BETTER PRICES VECTONE £10 unlimited DATA / TEXTs for example DO NOT USE THEM YOU WILL REGRET IT YOU HAVE BEEN WARNED… Read Full Review

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Simplywantsservice's Response to mattfree3's Review

Written on: 20/10/2015

Totally agree, with you, bad service bad signal, bad customer care!

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“I don't Feel at Home with Three”

Written on: 14/09/2015 by 4RBS (1 review written)

I left O2 in May because I thought that they were being bought by Three. Bad mistake. I travel a lot, and earlier this month in Germany I was without Mobile coverage for five days. I thought that the phone was broken, but it started working again in the UK. It didn't work in Belgium either, and in the end I bought a 10 Euro sim which was fine. I called Three - bad mistake number two. Their help desk and internal escalation is really bad. It's not just that they can't help, there's no empathy… Read Full Review

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“S**the customer service ”

Written on: 28/08/2015 by Keyla13 (1 review written)

Three covarage is mediocre at best, On top of this there is no number to phone/text to check your balance you have to turn on your mobile data which means that you can incure data costs if other apps aren't closed! After finally coming to my senses I dicided to leave three but as I wanted to keep my old number I needed my pac code. Which meant that I had to phone their customer service and I was On my phone for 8 minutes to be told their computer is down and then I asked if they could phone me… Read Full Review

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“Three - Rip Off - it will cost you.”

Written on: 05/08/2015 by QuinnCahill131 (1 review written)

Three are the most expensive network by far, not only this but even after three years they will charge you for leaving. If you are buying on price or service don't use 3. Try Giffgaff the price is good, you can control it and it is on the O2 network so coverage is not bad either. 1. Three charges too much and its cancelation terms are draconian. 2. Three coverage is not as good as O2 or Vodafone. 3. Three call centre is rubbish, as is Vodafone. 4. Im using Giffgaff good coverage (O2), no… Read Full Review

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“Centre Located in India - Service located in Mars !”

Written on: 04/08/2015 by Buckleyks344 (1 review written)

Do not touch this company. Hidden charges, on Mobile Broadband. Also a recent breach of Consumer Protection Act 2007 in Ireland, lengthy judgement against them. Worth a read to convince yourself NOT to buy their products. Visited 5 shops , none of them told me the same amount of the hidden charges, varied from 2c to 5.8c , even an Executive (in India) gave the wrong figure, to get me off the phone. He called it a mistake I call it a lie. They are brilliant at the "here to help you stuff", but… Read Full Review

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“they are ripped off never ever use them i did mistake ”

Written on: 21/07/2015 by 464Cook (1 review written)

people who are reading this review never ever used the 3 mobile network and orange never ever they are ripped of and recommmend your friends never use the three services… Read Full Review

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“WORST SERVICE”

Written on: 03/07/2015 by JennyPeters (1 review written)

Three is the worst service in the UK. They have most unfriendly service abroad- it costs 5 pounds a day!- and their customer service is ABSOLUTE GARBAGE. Every time I call their customer service people, it's the most frustrating and infuriating experience. They aren't helpful, they can't do anything for you, and they just read off a script. They don't care about customer loyalty and can't help in any way unless it's directly off their checklist. They're SO terrible. They have nothing going… Read Full Review

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Carls31's Comment

Written on: 03/07/2015

I totally agree with this! Customer service is awful. When you ring to query something they just repeat the same answer to your question over and over again even when you say you do not understand what they are saying!!!
3 claim they told me about a late payment charge. I asked to listen to a recording of our conversation and they want to charge me £10 for the pleasure!!
I WILL NEVER USE 3 AGAIN and will tell my friends and family to stay clear of the too.

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