3 Mobile Reviews - www.three.co.uk

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  • Customer Service

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Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

“Horrendous”

Written on: 28/08/2016 by SanaaCullen255 (1 review written)

So I've been a three customer for 2 years. This is what happened yesterday and today. Popped into the store to get a data program while I am waiting foe Internet provider to sort out a home wifi. Signed a one month contract only to find out that it does not expire after the one month, there is a 30 day cancellation notice. I only wanted the program for one month. So I phoned the famous most useless phone line in the world '333' only to find out that I cannot cancel as my account has not been… Read Full Review

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“Customer service awful”

Written on: 28/08/2016 by Holman474 (1 review written)

Sold new contract.removing free minutes meaning my monthly bill was £149. Couldn't help when I returned to shop had to phone or go on line.Rugby 3 shop is badly managed. Have not ammended my bill 3 months on, even though I have Made payments. Stuck in contract for 2 years.cant think of anything good to say… Read Full Review

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“Terrible”

Written on: 25/08/2016 by all-write (1 review written)

Took out a contract with 14 days' grace (SIM only). Transferred my number but the card wouldn't work in my unlocked Note 4. Have now been told my number will be suspended for 30 days unless I pay a month's contract cost - no cancellation rights. Don't go anywhere near them unless you like spending hours on hold waiting for their representatives to fail to address the problem. … Read Full Review

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“Terrible Service”

Written on: 25/08/2016 by Tori497 (1 review written)

Bad decision to stay with three .No signal at home for weeks until got signal box (very very reluctantly by them) Impossible to get new password.So angry and frustrated .Stuck with them for another 2 years. Not much good to say about them… Read Full Review

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“Service for the people?”

Written on: 31/07/2016

So, for the last 6 years I have been paying around £30 a month for my phone contract on Three UK which for the most part has been good. However, I have found a better deal with another company and went into the Three store yesterday to cancel my contract. After making this dedicated trip into town I was then told I could not cancel my contract in the store and could have to ring the Three number. This alone seems ridiculous to me considering they are able to create contracts and deal with… Read Full Review

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“Baits are only for new customers”

Written on: 28/07/2016

They were advertising "half price for the first 6 months deal" looking like it's for anyone, of course including their loyal customers but actually is only for new customers. They never give us any offer for upgrades. no matter how many years you'd been their good customer, they would charge you more on same deals than new customers. You'd never get any benefit for being loyal. It's like a man who doesn't give gifts any more once he's got married. But they are the only provider left on the… Read Full Review

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“Make sure capped means capped”

Written on: 13/07/2016 by pgKincaid285 (1 review written)

Last August my wife and I took out three individual contracts with '3' each capped at £9 each, everything seemed fine until June when we received a bill for £41, this was not noticed by us at the time; then in July we received a bill for £123 (bearing in mind this is for one contract not all three) We subsequently called and made attempts to explain the situation and that our children's contracts were capped at £9, we spoke to a foreign chap who went away and called us 15 minutes later to… Read Full Review

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“Communication company...really?”

Written on: 18/06/2016

I purchased mobile unlimited internet on the basis that I didn't have a landline, I tend to use the net on a regular basis the plus side it being fairly cheap. 3 unforunately are the only provider that gives Unlimied net on pay per month. I was with them 3 years ago when they removed 4000 masts so I left, the signal was absolutely rubbish. I rejoined a few.months ago and to be fair it's exactly the same. They have not and do not intend to do any maintenance where I live. They break all the… Read Full Review

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“BY FAR THE WORST MOBILE NETWORK !!!”

Written on: 14/06/2016 by hao123li (1 review written)

I recently upgraded my contract with 3, i've been with 3 for the past decade. In fact not just me but my whole family of 5 has been with 3 for the past decade and never missed a single payment therefore i upgraded my account with 3 to 12 month sim only this time. I was told because me and my whole family has been a loyal customer they would offer me a sim only deal of unlimited mins, text and 4gb 4g internet for just £9. But when i checked my bank account i've been charged £21 not £9… Read Full Review

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“A Bunch of Useless Incompetents”

Written on: 13/06/2016 by Bucksblade (1 review written)

I thought Vodafone were bad but these guys take the biscuit!! Firstly, the in home signal is awful despite what the coverage map suggests. They suggest you use their wi-fi app to make/receive calls at home. The app is useless!! Secondly, I took out my 3 contracts because they offer the ability to use your phone abroad in lots of places to call home using your contract minutes. This actually works, what doesn't work is the ability to phone local numbers when you are abroad. Thirdly, their… Read Full Review

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“Price increase rip off”

Written on: 07/05/2016

Double price increase and no choice .very bad customer service. Never three again.all I can say they are rip off!… Read Full Review

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“Mostly hits with a few misses”

Written on: 16/04/2016 by RogerNewton353 (1 review written)

I've been with 3 for a number of years now and all in all I've mostly had a very good experience. Signal has been as good as any other network at a good rate and phones come unlocked meaning that we can easily pass them on to family members without having to go through various unlock processes. 3 did have extortionate network charges (don't know if they still do!), costing me an additional £30 on top of my normal contract once for extra minutes used, so make sure to cap your contract! While… Read Full Review

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“Lied to by the 'Sales' Man... ”

Written on: 15/04/2016 by VikkiRees (1 review written)

I have just had my third bill in which was OVER 3x my contract price! I investigated it and spoke to Three about it, to find out that I HAVE BEEN CHARGED FOR ALL CALLS TO THREE! Apparently it is not in my contract that I get free calls to other THREE customers!!! BE CAREFULL! THEY ARE VERY MISLEADING AND WILL TELL YOU ANYTHING TO GET YOU INTO A CONTRACT!! I fell utterly disgusted with the 'service' that I have provided me, upon complaining about this I have been told I have to wait 72… Read Full Review

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“Rubbish Customer Service”

Written on: 12/04/2016 by Gilliank380 (1 review written)

My advise is pay a bit more and get much better coverage, customer service and correct billing My experience of three Wrong payments taken out of my account Many phone calls to get refunds Poor Coverage Data not available in many places Charges when abroad for data, when told it will be included in my bundle Very poor customer service telling me that I needed to do talk to my bank to sort out issues Completely cut off from customer service while on hold I am looking for a different company… Read Full Review

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“Works For Me”

Written on: 02/04/2016 by jasondunlop (26 reviews written)

I've tried every network and i mean them all ! Only Three Network gives me exactly what I want. A great 3g signal , a better 4g signal that seems to improve as the weeks pass , great data package & excellent customer service. I find Three is the only reliable network that i have used in Northern Ireland & now that I've found out how good they are I intend to stay with them for years to come. Thank you Three, keep doing what your doing… Read Full Review

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“Beware! Will reel you in and then lie to you”

Written on: 27/02/2016

Have been with Three for a while. They then decided to remove the plan I was on and offered to switch me to a plan that cost double monthly. The new plan gives me additional unlimited text and unlimited minutes which I do not need at all. I use 10 texts and less than 200 minutes each month. When I called Three, all they could offer a discount on was on plans that I do not need. They knew I use more of Internet data (up to 10GB at times) and up to 200 minutes of calls and hardly any text each… Read Full Review

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Miah1234's Comment

Written on: 05/05/2016

Hi I have been with three since the launch of three and price increase is a rip off as it's 50% increase im on all you can eat sim only and no choice but to leave them as service no benefit for me.from £15 to £30 double and they say they give free calls to Europe which is no good to me as I don't want and 4 g I don't want.so they forcing customers out.I complained to three and they say there is nothing they can do only reduce in price means less minutes or less data .so really they not bothered.looks like they getting greedy and I'm leaving three as price increase is too much .

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“Terrible network reception ”

Written on: 25/02/2016 by Jimena425 (1 review written)

The 3 network is either very slow or non existent. I'd strongly suggest avoiding them… Read Full Review

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“Harassment for a paid bill”

Written on: 22/02/2016 by adam2016 (1 review written)

Three, quite possibly the worst company I've had to deal with. Not only did they decide to double the cost of my contract they then had the cheek to charge an exit fee. So we paid up only to find that we had over 6 phone calls a day constantly to harass us for not paying the bill even though we had. When we called to find out why we were being harassed we got a very rude member of staff. How are they going to keep customers if they shaft them and then be rude to them when they leave? Also to… Read Full Review

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“Never again!”

Written on: 08/02/2016 by Ruiz144 (1 review written)

Coverage is very poor.Customer services are the worst I have ever had the displeasure of dealing with. I noticed 3 months after cancelling my contract they were still dipping into my bank account. After calling to explain their error they had interest in listening to me instead reeled off a load of dribble and somehow blamed the error on me. I was told I had no choice but to pay for nearly 2 more months. As the old saying goes you get what you pay for. Never ever again will the get a second… Read Full Review

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“Been with three phone network for many years never...”

Written on: 03/02/2016 by rifa (1 review written)

Been with three phone network for many years never missed a bill always paid by dd and now three decided to double the price of my contract how can anyone take extra money from ones bank account without permission this must be illegal i got a 12 month rolling contract at the time i took the contract i was told this will continue until the time i wish to cancel i am happy with the contract i have i dont want to change however three are trying charge double the price for a contract… Read Full Review

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