3 - three reviews | Watch This Item.

Average Ratings
Signal Coverage3.5/10 Based on 435 ratings
Customer Service2.1/10 Based on 204 ratings
Value for Money3.4/10
Reviewer Rating2.4/10
Overall Rating2.5/10 Based on 607 ratings

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19% Recommended107 out of 576 Reviews
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576 Review Centre 3 - Three Reviews

  • Full review by
    jayo
    on 30th Jun 2009


    User Rating : 0
    Respect : 0

    Good Points: easy, there are none !!!

    Bad Points: coverage, phones, customer services, they should be done under the trade descriptions act. !!!!!

    General comments: I left o2 after 6 years and went with 3 through the carphone wharehouse, 3s signal is complete rubbish people try to call me and go stright to voicemail the phone does not ring, on the seldom occasions i get a signal its lost about 1 miniute into the call,if you take any notice of these reviews make sure that the re-occouring theme of rubbish network coverage helps you to stay well away from them, contract was supplied with nokia 6500 slider which 3 are happy to say cant connect to the network the replacement they offer is a nokia 3210,great if your 9 year old wants thier 1 st phone... give 3 a rather large body swerve !!!!
    jayo's review and ratings     | 128 words

  • Review by
    Guest.
    on 28th Jun 2009


    User Rating : 4
    Respect : 0

    Ive been with 3 for almost 18 months they wanted me to pay extra to upgrade to keep me for another 18 months sheer lunacy customer services rubbish
    Guest's full review     | 25 words

  • Review by
    Guest.
    on 27th Jun 2009


    User Rating : 1
    Respect : 0

    3 is rubbish, the phone indicates a network signal and as soon as the call comes through, the network goes off.
    Guest's full review     | 26 words

  • Review by
    Guest.
    on 26th Jun 2009


    User Rating : 3
    Respect : 0

    No messages/calls. If you don't buy a 3 phone directly from the company you get fobbed off bigtime if you have problems with your phone.They don't give you replacement handsets and you have to wait a week to get it repaired or replaced. I've had 3 Sony Ericsson K770i phones now and am convinced they are second hand/faulty on delivery. On all 3 handsets there seems to be a problem of just not getting messages or calls.People regularly try to call me and it doesn't even ring.Messages not received ...
    Guest's full review     | 153 words

  • Review by
    supercheese
    on 24th Jun 2009


    User Rating : 0
    Respect : 0

    Three is THE worst company I've ever had to deal with. Several issues:1. After 2 years with them I haggled them down to a good renewal deal. They never put me on the agreed rate and despite several follow ups and complaints denied all knowledge that they ever had.2. They sent me the wrong phone twice. I had to wait over a month to receive the right one. One time the courier they used denied the address existed despite it being an enormous office block that houses over a 1,000 workers. On complai ...
    supercheese's full review     | 428 words

  • Review by
    Guest.
    on 23rd Jun 2009


    User Rating : 1
    Respect : 0

    3 major issues with 3 1. Crap signal 2. Crap phones 3. Crap Customer service will never get anything from 3 again and would advise all others the same.
    Guest's full review     | 36 words

  • Review by
    Guest.
    on 21st Jun 2009


    User Rating : 1
    Respect : 0

    I have had the WORST experiences with THREE MOBILE. I ordered a skype phone from the telesales department. This was delivered to my home adress, while I was at work , on two consecutive occasions. I never received this phone , nor did I receive a refund. Although payment was taken , a receipt was never issue nor an order number. I spent hours on the phone to customer services on different occasions and was kept on hold for unjustifiably long periods of time . I would be bounced from cust ...
    Guest's full review     | 226 words

  • Review by
    shabnum
    on 20th Jun 2009


    User Rating : 0
    Respect : 0

    3 customer services are absolute rubbish. and the sales department charged me for a phone i never received. after numerous hone calls and letters , i still have not received a refund!
    shabnum's full review     | 30 words

  • Review by
    nissangaz Rank: Corporal
    on 18th Jun 2009


    User Rating : 0
    Respect : 0

    Been with 3-Three now for around 4 years, and I have never had any major issues untill the last 12 months. Although the customer service staff are friendly I am afraid they don't have a clue. Trying to get out of my contract (even if I have to pay) and not having much luck.
    nissangaz's full review     | 61 words

  • Review by
    Guest.
    on 17th Jun 2009


    User Rating : 0
    Respect : 0

    3 is the worst network ever!!!!!! customer services are useless!!!!
    Guest's full review     | 9 words

  • Review by
    wilfyhead
    on 15th Jun 2009


    User Rating : 1
    Respect : 0

    3 have the kind of automated phone service that can only be there in orer to drive customers mad. Everytime you eventually get through to customer services, you will get an unsuspecting representative, to whom you have to explain your problem again and again. After making 3 or 4 phone calls about your problem with 3mobile ( and you will make many many more than that), you will be so angry with the company, yet you wil get yet another poor, unsuspecting customer services representative, to whom ...
    wilfyhead's full review     | 148 words

  • Review by
    keyborduk
    on 15th Jun 2009


    User Rating : 0
    Respect : 0

    i wood not join 3 mobile because they have a lot of hidden charges & you will end up getting rip off
    keyborduk's full review     | 24 words

  • Review by
    Guest.
    on 15th Jun 2009


    User Rating : 0
    Respect : 0

    Problems from the start with 3 - Three. Handset faulty from day one and sent back 3 times over a few months. Phone always returned saying nothing wrong with the phone. Gave up on that phone and used another 3 mobile phone I had. Mobile reception pretty poor where I work, but stated good reception on the coverage map. Reception pretty poor around the country when travelling. Coming to the end of my contract and a nightmare ending it. On the phone for ages when ending the contract.
    Guest's full review     | 93 words

  • Review by
    Guest.
    on 14th Jun 2009


    User Rating : 0
    Respect : 0

    Having just bought a new LG KC910 from 3 I had a few problems. I contacted 3's customers service from my mobile. I got put through to a call centre in India. After spending more than an hour and getting more frustrated by the minute i gave up. They have an annoying script they keep repeating "I understand your problem" no they don't they keep saying hold on and i'll talk to someone inn technical. Why dont' they just put you through to them. Im sorry but I can't recommend anyone who has poor cust ...
    Guest's full review     | 116 words

  • Review by
    Guest.
    on 14th Jun 2009


    User Rating : 1
    Respect : 0

    Second term with 3 - Three and definitely my last. Recommended it to my daughter and she can't wait for it to end. The most used message on my phone is "no network coverage". I asume the helpline is abroad and in my experience is no use whatsoever. When my contract was up I got the hard sell. So many times it was annoying.
    Guest's full review     | 78 words

  • Review by
    Guest.
    on 13th Jun 2009


    User Rating : 0
    Respect : 0

    do not go with 3 - Three, the worst ever, my contract ended in jan 09, it took many phone calls to cancell still havnt 5 monts later, they have sent my details to debet collectors due to bad call centers. WOULD NEVER USE THEM AGAIN..................
    Guest's full review     | 48 words

  • Review by
    chaper
    on 12th Jun 2009


    User Rating : 0
    Respect : 0

    This is the worst company under the sun. No network coverage anywhere, "emergency calls only". Only sales staff based in UK and Service centre utter rubbish, as they have no power to do anything for you other then check network coverage in your area. Battery life utter crap. I am stuck on 18month contract. I will cancel soon.
    chaper's full review     | 60 words

  • Review by
    Guest.
    on 12th Jun 2009


    User Rating : 0
    Respect : 0

    -Very difficult to get in contact with 3 - Three if you did not want to waste phone credit cost me £12 being on hold to costumers services - Promised a manager would ring me back never did ... asked me for my phone number so they could ring me back and thanked me for giving them my phone number before i had time to give them all the digits.??? ( not quite great for a phone company) - Wanted to give notice to cancel my contract at the end of my minium contract was told i would have to ...
    Guest's full review     | 339 words

  • Review by
    Halfmad Rank: Lance Corporal
    on 11th Jun 2009


    User Rating : 5
    Respect : 0

    Three Service is generally fine, however coverage can be hit and miss even in built up areas. Perhaps it was my N95, but I found that I couldn't use my mobile when in my house (old stone building) as I got no signal at all, but would on my works basic Vodafone (non-3G).
    Halfmad's full review     | 97 words

  • Review by
    jeremy1234
    on 11th Jun 2009


    User Rating : 8
    Respect : 0

    I have been on 3 for a few weeks now after being with another network for a number of years. Before I changed my netowork I did some investigation and visited all the providers high street shops to see who offered the coverage I required, not only where I live but also where I am likely to spend a lot of my time. 3 actually offered the best coverage where I live and comparible coverage elsewhere. I then physically went into the 3 shop and obtained my phone from there. I was given good advice as ...
    jeremy1234's full review     | 229 words


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