3 Mobile Reviews - www.three.co.uk

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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

“Make sure capped means capped”

Written on: 13/07/2016 by pgKincaid285 (1 review written)

Last August my wife and I took out three individual contracts with '3' each capped at £9 each, everything seemed fine until June when we received a bill for £41, this was not noticed by us at the time; then in July we received a bill for £123 (bearing in mind this is for one contract not all three) We subsequently called and made attempts to explain the situation and that our children's contracts were capped at £9, we spoke to a foreign chap who went away and called us 15 minutes later to… Read Full Review

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“Communication company...really?”

Written on: 18/06/2016

I purchased mobile unlimited internet on the basis that I didn't have a landline, I tend to use the net on a regular basis the plus side it being fairly cheap. 3 unforunately are the only provider that gives Unlimied net on pay per month. I was with them 3 years ago when they removed 4000 masts so I left, the signal was absolutely rubbish. I rejoined a few.months ago and to be fair it's exactly the same. They have not and do not intend to do any maintenance where I live. They break all the… Read Full Review

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“BY FAR THE WORST MOBILE NETWORK !!!”

Written on: 14/06/2016 by hao123li (1 review written)

I recently upgraded my contract with 3, i've been with 3 for the past decade. In fact not just me but my whole family of 5 has been with 3 for the past decade and never missed a single payment therefore i upgraded my account with 3 to 12 month sim only this time. I was told because me and my whole family has been a loyal customer they would offer me a sim only deal of unlimited mins, text and 4gb 4g internet for just £9. But when i checked my bank account i've been charged £21 not £9… Read Full Review

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“A Bunch of Useless Incompetents”

Written on: 13/06/2016 by Bucksblade (1 review written)

I thought Vodafone were bad but these guys take the biscuit!! Firstly, the in home signal is awful despite what the coverage map suggests. They suggest you use their wi-fi app to make/receive calls at home. The app is useless!! Secondly, I took out my 3 contracts because they offer the ability to use your phone abroad in lots of places to call home using your contract minutes. This actually works, what doesn't work is the ability to phone local numbers when you are abroad. Thirdly, their… Read Full Review

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“Price increase rip off”

Written on: 07/05/2016

Double price increase and no choice .very bad customer service. Never three again.all I can say they are rip off!… Read Full Review

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“Mostly hits with a few misses”

Written on: 16/04/2016 by RogerNewton353 (1 review written)

I've been with 3 for a number of years now and all in all I've mostly had a very good experience. Signal has been as good as any other network at a good rate and phones come unlocked meaning that we can easily pass them on to family members without having to go through various unlock processes. 3 did have extortionate network charges (don't know if they still do!), costing me an additional £30 on top of my normal contract once for extra minutes used, so make sure to cap your contract! While… Read Full Review

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“Lied to by the 'Sales' Man... ”

Written on: 15/04/2016 by VikkiRees (1 review written)

I have just had my third bill in which was OVER 3x my contract price! I investigated it and spoke to Three about it, to find out that I HAVE BEEN CHARGED FOR ALL CALLS TO THREE! Apparently it is not in my contract that I get free calls to other THREE customers!!! BE CAREFULL! THEY ARE VERY MISLEADING AND WILL TELL YOU ANYTHING TO GET YOU INTO A CONTRACT!! I fell utterly disgusted with the 'service' that I have provided me, upon complaining about this I have been told I have to wait 72… Read Full Review

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“Rubbish Customer Service”

Written on: 12/04/2016 by Gilliank380 (1 review written)

My advise is pay a bit more and get much better coverage, customer service and correct billing My experience of three Wrong payments taken out of my account Many phone calls to get refunds Poor Coverage Data not available in many places Charges when abroad for data, when told it will be included in my bundle Very poor customer service telling me that I needed to do talk to my bank to sort out issues Completely cut off from customer service while on hold I am looking for a different company… Read Full Review

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“Works For Me”

Written on: 02/04/2016 by jasondunlop (26 reviews written)

I've tried every network and i mean them all ! Only Three Network gives me exactly what I want. A great 3g signal , a better 4g signal that seems to improve as the weeks pass , great data package & excellent customer service. I find Three is the only reliable network that i have used in Northern Ireland & now that I've found out how good they are I intend to stay with them for years to come. Thank you Three, keep doing what your doing… Read Full Review

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“Beware! Will reel you in and then lie to you”

Written on: 27/02/2016

Have been with Three for a while. They then decided to remove the plan I was on and offered to switch me to a plan that cost double monthly. The new plan gives me additional unlimited text and unlimited minutes which I do not need at all. I use 10 texts and less than 200 minutes each month. When I called Three, all they could offer a discount on was on plans that I do not need. They knew I use more of Internet data (up to 10GB at times) and up to 200 minutes of calls and hardly any text each… Read Full Review

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Miah1234's Comment

Written on: 05/05/2016

Hi I have been with three since the launch of three and price increase is a rip off as it's 50% increase im on all you can eat sim only and no choice but to leave them as service no benefit for me.from £15 to £30 double and they say they give free calls to Europe which is no good to me as I don't want and 4 g I don't want.so they forcing customers out.I complained to three and they say there is nothing they can do only reduce in price means less minutes or less data .so really they not bothered.looks like they getting greedy and I'm leaving three as price increase is too much .

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“Terrible network reception ”

Written on: 25/02/2016 by Jimena425 (1 review written)

The 3 network is either very slow or non existent. I'd strongly suggest avoiding them… Read Full Review

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“Harassment for a paid bill”

Written on: 22/02/2016 by adam2016 (1 review written)

Three, quite possibly the worst company I've had to deal with. Not only did they decide to double the cost of my contract they then had the cheek to charge an exit fee. So we paid up only to find that we had over 6 phone calls a day constantly to harass us for not paying the bill even though we had. When we called to find out why we were being harassed we got a very rude member of staff. How are they going to keep customers if they shaft them and then be rude to them when they leave? Also to… Read Full Review

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“Never again!”

Written on: 08/02/2016 by Ruiz144 (1 review written)

Coverage is very poor.Customer services are the worst I have ever had the displeasure of dealing with. I noticed 3 months after cancelling my contract they were still dipping into my bank account. After calling to explain their error they had interest in listening to me instead reeled off a load of dribble and somehow blamed the error on me. I was told I had no choice but to pay for nearly 2 more months. As the old saying goes you get what you pay for. Never ever again will the get a second… Read Full Review

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“Been with three phone network for many years never...”

Written on: 03/02/2016 by rifa (1 review written)

Been with three phone network for many years never missed a bill always paid by dd and now three decided to double the price of my contract how can anyone take extra money from ones bank account without permission this must be illegal i got a 12 month rolling contract at the time i took the contract i was told this will continue until the time i wish to cancel i am happy with the contract i have i dont want to change however three are trying charge double the price for a contract… Read Full Review

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“Judging by other reviews they have not improved since...”

Written on: 02/02/2016 by EdwinSchofield246 (1 review written)

Did not receive a paper bill, so took me a while to discover that 3 had opened 2 accounts in my name, but I only ever received 1 sim (which was the wrong one and had to be sent the correct one), and obviously only ever used one account. I was told that I was under contract for 12 months and that was that - I had to pay for 2 contracts for a year, and they never even sent me a sim after I found out about the 'mystery' second account! At the end of the 12 months I was sent a final bill. I was… Read Full Review

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“"And that's my cue to exit" Homer Simpson”

Written on: 26/01/2016 by jasoncooke93 (55 reviews written)

I prefer Review Centre compared to Trust Pilot because the reviews seem honest and inline with my own experiences, unlike TP which appears to be loaded with candyfloss fakes for Three. Three's slogan is "When stuff sucks, #makeitright.". Well Three suck and they won't make it right, so I'm off. I'm sure the strategy of Three 3 was always to position as low-cost, no-frills with the intention of building up the user database and increasing value to the company, so they could acquire O2 and… Read Full Review

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Jasoncooke93's Response to jasoncooke93's Review

Written on: 26/01/2016

Add to the above as I can't edit the review for some reason.

I've just phoned Three Indian Call Centre (15 minutes to get through) to ask a few Q's and it appears Three have sent the cancellation letter on the day my account is billed and interestingly you need to give 30 days cancellation notice, so that means I have to pay 2 more bills before I can get out. Sneaker buggers!

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“sunderland shop staff”

Written on: 24/01/2016 by hardtimer (1 review written)

I found having just renewed my contract over the phone that when I needed help transferring numbers etc that the staff in the bridges 3 shop seemed to excel in telling me that they couldn't help because I didn't get the phone off them also it Is displayed that shop opens at 09:00 but when they eventually opened the shutters at 09:18 a partially sighted lady had given up and the good natured security guard had helped her to another shop… Read Full Review

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“Best customer service, when i called up with internet...”

Written on: 16/01/2016 by Yorkuv500 (1 review written)

Best customer service, when i called up with internet problems I was helped by one of the most helpful three representative who I hardly had to say anteing to and she came up with the solutions and sorted everything out with in 5 minutes. Really impressed things like this make me glad to have 5 phones with three… Read Full Review

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“Mobile broadband utterly useless and life wasting”

Written on: 12/12/2015 by Wisefz38 (1 review written)

I have a three mobile phone and can get good reception tethering while the wi fi dongle next to it has none or negligible reception. It clearly isn't the weather or the signal if my phone can do it. What drives me mad is the wasted time moving the damn thing about while three pretend it just needs to be nearer a window, blah blah blah. Don't waste your life or your money being mugged by three mobile broadband people… Read Full Review

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“Rediculouse customer service”

Written on: 08/12/2015 by vanessaclayton (1 review written)

3 mobile network ( DO NOT RECOMMEND ) I was with then for 10 days maximum but was not Impressed with the network coverage. I then cancelled my contract with them and went with any other network the next day. I was with that network for 12 hours and my phone that I have had for 2 years now got blocked by 3 network. It has taken them 3 week for them to work out what has happened, I have sent my phone off to the insurance etc and it turns out they were meant to block the sim and instead they… Read Full Review

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