3 Mobile Reviews - www.three.co.uk

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★☆☆☆☆
1.4 / 5
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  • Signal Coverage

  • Customer Service

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Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

“Don't care about their customers”

Written on: 17/12/2014 by Jamesmynott9 (1 review written)

I've recived very bad service and they always say they are sorry but, 'everyone pays the same' even if you've been with then for 10years or have 2 devices and upgrading which I have. inwas told if I didn't like it they were more than happy for me to leave. Now they have a larger chunk of the market they don't care if they lose customers as 5 will join for everyone that leaves. If you want a company that cares about keeping you and rewards loyalty look elsewhere don't go to three network! I… Read Full Review

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“Used to be the best, now they're just like the rest”

Written on: 11/12/2014 by Sarahu94 (1 review written)

I first joined Three about two years ago and back then they had the best deals going. For £18 on a 30 day rolling plan (SIM only) I got 2,000 minutes, 5,000 texts, unlimited data, and unlimited tethering. And when they said unlimited they really did mean unlimited. The only fair use policy was 1TB a month - that's 1,000GB, double the size of most laptop hard drives. Safe to say you probably wouldn't download that much. I used the tethering a lot since the speeds were often better (and… Read Full Review

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Hellyeah316's Comment

Written on: 14/12/2014

Hey, good to hear that. Till the time three was good you were cool. Now if the situation has changed you can't blame three. Don't be selfish be loyal

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“The best network bye far, I have tried them all. ”

Written on: 28/11/2014 by Penn67 (1 review written)

The response from customer service is very good.the technical team do all they can to sort out any problems you may have,they will call you back if need be. I don't know of any other network that will do this… Read Full Review

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“fast speeds!!!! I don't think so”

Written on: 21/11/2014 by twistedprototype (1 review written)

I have rang 3 network up many times since january regarding slow Internet speeds.. every time I get the same response we are updating the antenna in your area!!! Yeah right as the months go on it gets slower and slower. I'm now at 1-2kbs if im lucky lol well il put it in away most people will understand opening 3.co.uk took me 5-15mins to load there web page to watch a 15min video on youtube can take you 2.5hrs to watch. If you use more then 2gb on a unlimited data allowance u get put on a fair… Read Full Review

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“Used to love 3...”

Written on: 20/11/2014 by Hana105 (1 review written)

But recently the connection drops literally every 5mins to 2hrs. I used to always have fantastic connection etc but recently it's extremely poor. I'm very unhappy and I'm thinking of looking elsewhere… Read Full Review

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“Shoddy Customer Service”

Written on: 19/11/2014

This company have tried to rip me off. Any serious complaint they ignore. They don't respond to email complaints through their system. One of their associate companies on the Payforit system were paid by three out of my account even though I hadn't ordered any goods or service.. Three Mobile denied any liability and washed their hands of it. I got a.cheque refund from the third party company after much complaining. Three are obviously making loads out of this although they are adamant… Read Full Review

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“The most frustrating experience!”

Written on: 13/11/2014

All of the sudden the signal disappeared in the area where I live including my house. I get reception on my phone if I walk 20 minutes away from my house now. I made 8 phone calls from other areas or by using in touch app they have created to three. The advisors who spoke to me assured me that the service will be restored and I received text messages from them that the problem was fixed. BS!!! It is terribly frustrating! They seem to lie or their technical team is incapable of fixing the… Read Full Review

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“Three CEO & Executives Dishonour One Plan Agreement”

Written on: 08/11/2014 by Brewerci62 (1 review written)

I'm on the rolling monthly One Plan of the Three network. I signed up in winter 2013. I was assured it was for an indefinite period, with no end date and for as long as I wanted. I signed up for £18 unlimited data, unlimited tethering, 2000 mins, hundreds of texts. Today (5th Nov 2014) I received a text from Three network, "Hello. We need to speak to you about changes to your plan. Please contact us free to speak to our dedicated team." I spent 30-45 mins trying to get through to Three… Read Full Review

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“Stop With Nonsense People”

Written on: 01/11/2014 by McConnell226 (1 review written)

Alright everyone, lets get it out there, Three Mobile went bust a while back (from what I heard), and from what I know, the company behind Three's new plans are working their asses off to get Three from a failing business and into a successful profit generating, heavily supported user base, instead of this 1 and 2 star nonsense, I get what you are saying about customer support, seriously, that will be sorted as soon as the managers and staff get things back on track with customer packages, I… Read Full Review

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“WORST TELEPHONE COMPANY EVER NEVER USE THEM”

Written on: 29/10/2014 by GT40 (2 reviews written)

I HAD A 2 YEAR CONTRACT WITH THEM AND I HAVE TO SAY THEY ARE THE WORST COMPANY EVER TO DEAL WITH THERE CUSTOMER SERVICE IS A JOKE THEY DO NOT SEEM TO UNDERSTAND SIMPLY QUESTIONS . THE SIGNAL WHEN I WAS AT HOME WAS NON EXISTANT I HAD TO GO IN THE GARDEN TO TRY AND GET A SIGNAL, HOW CAN THEY BE SELLING PHONES THAT DO NOT WORK . PLEASE NEVER USE THIS COMPANY THEY ARE APPALING… Read Full Review

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“best move ever. cheap and reliable. ”

Written on: 24/10/2014

I moved to the 3 network from EE. They provided me a cheaper SIM only deal and I have nothing negative to say. The reception is better and even when you have one bar of reception you get a perfectly clear phone call. 4G is patchy at times but they are improving this and you can't moan as it I'm a free for all customers. I have dealt with customers services and they were great and efficient. Also most things can be done online which for me is more convenient. Definitely won't be going back to… Read Full Review

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“incompetent business methods”

Written on: 18/10/2014 by helensa (3 reviews written)

I cancel a contract by phone, I confirm it in writing by email. I get email acknowledging receipt. I then get bill for October 12th showing wrong dates. I then phone at my expense, get put on hold twice and finally get told 20 minutes later that the correct bill has been sent out dated October 16th and that the first one was the automatically generated one. Its like talking to a brick wall - why would there be an automatic bill if I have cancelled the contract??????????? Do not use this… Read Full Review

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“Terrible Customer Service”

Written on: 15/10/2014

As a result of Moving home I cancelled my three mobile broadband.I'd been with them for 8 years, no problems with coverage etc. I did this through their website "Contact us" process as I had been waiting 45 minutes to speak to them (standard waiting time). I submitted my notice of cancellation at the end of July & heard nothing. In law if they ignore your request it is deemed to have been accepted. 3 times I have contacted them through their website Contact Us section & once verbally requesting… Read Full Review

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“Heartless company with poor network coverage”

Written on: 14/10/2014 by EstelleF (1 review written)

My 18 year old son was recently the victim of a mobile phone fraud and 3 are expecting him to foot the bill. He is a new degree student, who volunteers for Oxfam but is desperately seeking paid work. When he was offered a job via Facebook, he jumped at the chance. He was asked to go into a couple of mobile phone shops and take out contracts for 2 iPhone 6s. He was told by the guy who 'recruited' him that they were selling on the minutes and that he could cancel the contract and return the… Read Full Review

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“WARNING WARNING!!!! DO NOT USE!!!! STAY AWAY FROM THREE”

Written on: 08/10/2014 by Tanya42 (1 review written)

I have been a customer of many mobile phone network providers and I have never come across a company as bad as Three in my life. In 2009 I did not make a payment for one of my bills which was £68 as three over charged me and I did not get any network signal at my house for several month, with no one willing to sort anything out. They eventually made me make the payment of £68, but then to my surprise once payment was made I had a DEFULT on my credit history which stays there for 6 years. I… Read Full Review

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“Terrible service not worth the hassle, sign up elsewhere”

Written on: 05/10/2014 by egmawby (1 review written)

Terrible service! Upgraded to iPhone 6 plus on Friday and no service from then, called up customer service and they have no idea one person said assuring me ready by tomorrow. Called again 5mins ago, they said should be ready in 24hrs AGAIN!! In truth they don't know what's going on and how long it will take!! I rely on my phone for business, I loosing out because of them. I will never upgrade or recommend three mobile ever again after this!! Terrible atroshous service!!… Read Full Review

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“APPAULING SERVICE”

Written on: 03/10/2014 by Linar113 (1 review written)

1 PURCHASED A PHONE ON LINE 13TH SEPT 2 SIM CARD SUPPLIED WITH PHONE DID NOT WORK,ANNOTHER SENT IN POST 3 TRIED TO CONNECT TO NETWORK ON 24TH SEPT NOT WORKING 4 CALLED THREE IN INDIA, PHONE WILL BE ONIN 24 HOURS (LIE) 5 CALLED BACK AGAIN PHONE WILL BE ON IN 24 HOURS (LIE) 6 CALLED BACK AGAIN ASKED TO GO TO THREE SHOP TO COLLECT YET ANOTHER SIM 7 COLLECTED SIM ON 27TH SEPT, "WILL BE ON IN 30 MINS (LIE) 8 CALLED THREE IN INDIA AGAIN GAVE IMEI NUMBER PHONE ON IN 48 HOURS (LIE) 9 CALLED COMPLAINTS… Read Full Review

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“Worst Mobile Broadband Internet Connection ever!! ”

Written on: 25/09/2014 by Adzkii (1 review written)

Three has the worse internet connection and speed ever!! It's like 1G LOL! Three FIX the heck up… Read Full Review

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“the worst”

Written on: 22/09/2014 by Adan1959 (1 review written)

They are the worst! Very bad costumer service, they don't even let you explain and they talk over you. And the worst policy ever.I'm not wondering why they have so many bad reviews.they continue to take you money from your account even if the contract finished and they even don't refund you.I will never buy from them again. They are a joke… Read Full Review

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“10 years of stupidity”

Written on: 26/08/2014 by leechambers (1 review written)

Yep I've been with three for over ten years and i really don't know why, i must have thought that its better the devil you know. Anyway, the customer service is creepy in its overfamiliarity and quite pleasantly useless where as the sales\cancelation teams are very slippery and can be a pest. I have, over the years, had in total 7 x dongle contracts and 6 x mobile phone contracts which have been used in Suffolk, Norfolk and Essex. This year i cancelled my dongle contracts early and am tempted… Read Full Review

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