An online delivery scheduled between 9pm and 10pm last night from Newport Road , Stafford store didn't arrive. Night before Good Friday too !! They had sent an email at 9pm saying issue with van, order cancelled, should take 3-5 days to get my money refunded. Why didn't they phone me and ask if I wished to pick up instead, no, nada, just "your order cancelled" Similar experience at Xmas too. Well Tesco.... "my account cancelled" Customer and Service are two words that shouldn't be used in the same sentence when it comes to Tesco. No email for customer care either, what an absolute joke. Are they for real ? If I'd have realised I couldn't email a big company like this, alarm bells would have rung and I wouldn't have signed up. Tesco's loss is Asda's gain. Vote with your feet. Shame for the few nice in store staff they have who do a sterling job.

Many of their products have what they claim is a "clubcard discount", but it's not a discount at all, because they're no cheaper than other supermarkets (often more expensive, even after their supposed "discount"). What's actually happening is the other way round - you get penalised with a fee if you don't have an account. In other words "download our scammy app and let us track you and hoard your data, otherwise many products have a ridiculously expensive fee on top of their regular price".