Tesco Reviews

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Latest Reviews

★☆☆☆☆

“SALES ASSISTANT POOR CUSTOMER SERVICE BARKINGSIDE ESSEX”

Written on: 24/03/2015 by arjun2015 (1 review written)

always doing shopping in Tesco, went to shopping today, from who served me today no hello. no smile. no club card offered. no receipt offered. no bye...............very poor customer service............look like poor recruitment process and training.......24.03.2015… Read Full Review

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★☆☆☆☆

“Bad customers services”

Written on: 24/03/2015 by Myreviews11 (1 review written)

I had buy baby milk from Tesco. I taken it to self service till. Milk was packed with plastic security box. While I was paying, one of the staff lady taken the security box off from milk and gave me with shopping bag. As I went to the door the security alarm was started beep. Security guard has called me and checked my bag. He found the small security tag stipe in my shopping bag. It was really annoyed me. I don't know why that staff lady intentionally put that tag in my shopping bag. It's… Read Full Review

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★☆☆☆☆

“Tesco E-mail fiasco”

Written on: 16/03/2015 by Ramseyyy143 (1 review written)

Despite repeated attempts to unsubscribe from tesco e mails I am still receiving on a regular basis e mails addressed to my Aunt who died last year. I have complained to their customer service on numerous occasions and have been repeatedly told these e mails will stop. They still continue and it is distressing to keep seeing my Aunt's name on these unwanted e mails. They even sent me a bouquet of flowers to apologise for the distress caused and promised me the e mails would stop. They have… Read Full Review

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★☆☆☆☆

“treated like a shoplifter in tesco”

Written on: 10/03/2015 by shoppingMum (1 review written)

I visited Tesco store Carlisle, tried the scan and go system went to pay at the end only to have an assistant tell me that all my shopping had to be checked and rescanned by her. I was so embarrassed. What a waste of my time scanning all my shopping then to be treated like a shoplifter. I will be taking my family150 pounds a week to asda from now on. The uncaring staff at Tesco Carlisle should be sent on a customer services course. … Read Full Review

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★☆☆☆☆

“Shocking Customer Service!!!!!! ”

Written on: 05/03/2015 by Humphreylr302 (1 review written)

I am not impressed with the service, the Inverurie store in Tesco. I kindly asked a member of staff from the fruit and veg department if they could help me look for something. And as I asked them, they turned their back and continued speaking to each other this is shocking. I will not be returning. One incident ruins the shops reputation. THEIR JOB IS TO HELP MEMEBERS OF THE PUBLIC NOT HAVE A SOCIAL GATHERING… Read Full Review

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★★★★★

“Knows his cheeses”

Written on: 02/03/2015 by jofordie (1 review written)

I popped into your higham store last Thursday night to get a few bits for a friend. I am down that way for a short break from Cornwall, I decided to buy some nice cheese and wine for her. while looking at the cheese aisle a middle aged man asked if he could help me, all I can say is what a really pleasant and helpful man, also very knowledgeable about cheese. He recommended one he bought himself, Cathedral cheese, and have got to say it is lovely. Its a real pleasure this day and age to get… Read Full Review

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★★★★★

“Just signed up for Tesco.com home delivery ”

Written on: 21/02/2015 by RossiItalian386 (1 review written)

Just signed up for Tesco home delivery after using Sainsbury's and Ocado for years. I will say that whilst I have a preference for Ocado meat I cannot complain at all about Tesco's service, the driver, the person I spoke to at the Tesco shop when my card security declined and the overall value for money. Great people to shop with, if your not a Tesco.com customer then please join them, they are the regular shop now… Read Full Review

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★★★☆☆

“good”

Written on: 20/02/2015 by DeeMeMe (1 review written)

Its all good :) the layout of the shop was good. easier to find everything and damn cheap… Read Full Review

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★☆☆☆☆

“Worst delivery service late every week from Enfield”

Written on: 14/02/2015 by 177MacLean (1 review written)

Every week for the last 5 weeks in a row the order has been late or has not arrived from the enfield branch. I have called and tried to get it redelivered and they then tell me it will take 48 hours to re-deliver. Do not use this service if you are disabled like me and rely on your shopping coming on time. Will be signing up with Waitrose now… Read Full Review

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★★★★☆

“Good customer service”

Written on: 12/02/2015 by Dashawn1975 (1 review written)

Staff were friendly and happy. Nilam served me with good customer service. Would definitely go back… Read Full Review

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★★★☆☆

“Do Staff Come First?”

Written on: 10/02/2015 by kkDudley74 (1 review written)

Went to a Tesco store last week to try on some clothing only to find the changing room locked. Asked a staff member if we could use the changing room and the staff member was surprised to here it was locked! 

The lady asked customer services to send someone to assist us. In the mean time we found a staff member on the ladies clothing section and asked if she could help us only to find she was the one who had locked it while she went off to get clothing to try on. She told us she would not be
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★☆☆☆☆

“my loyalty to Tesco has come to an end!”

Written on: 05/02/2015 by gergerkalong (1 review written)

TMy debit card was cloned at one of Tesco's petrol stations in the South of England. When I allerted the staff there I was met with total indifference like'nothing to do wit us ' attitude. That really upset me, as I had been a loyal customer for many many years. I did not deserve to be trated like this. It is now bye bye Tesco and hello Sainsbury, Lidle, Waitrose, .....anyone must be better than this. My tesco mobile is next to go.... I am sure Mr Tesco does not care one little bit!… Read Full Review

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★★☆☆☆

“Poor Service, not improving at all”

Written on: 05/02/2015 by modelmanessex (2 reviews written)

I have been using online shopping for a number of years and the service is getting worse and worse. Think carefully before using, and everytime you order go in and check the "substitutions" policy, being very clear. I have found that I am getting illogical substitions (lager instead of bitter, breadsticks in place of cocktail sausages etc etc) My local store even refused to substitute a request for a bottle of red wine, as if a tesco extra store would run completely out of red wine ? The… Read Full Review

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★★☆☆☆

“So disorganised and un-helpful”

Written on: 29/01/2015 by DustinMcDowell (1 review written)

My wife has a habit of placing orders with F&F. Normally ok but awful on the last occasion. had to wait 20 mins while the member of staff searched in the warehouse for order to find that they didn't have it anyway and the confirmation was wrong. No explanation or reasons just for us to contact the number online… Read Full Review

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★★★★★

“Great service”

Written on: 27/01/2015 by Keithrv424 (1 review written)

Like the free collection service - saves so much time. On line shopping is great too, now with reminders of what you might have forgotten. I often recommend the on line shopping with click and collect to friends and family… Read Full Review

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★☆☆☆☆

“I always feel like I'm been ripped off”

Written on: 11/01/2015 by Bella181 (1 review written)

Fed up of going to a Tesco store to buy anything and be faced with offers that are not offers, either the product weight is different for the offer product or it does not add up! Then when you go,to pay and check your receipt you find the offer was not included and you have to go to customer services to get it refunded!!! I shop at Aldi or Lidl now and never have the problem the prices are just cheap no stupid offers, club cards or points just cheap prices… Read Full Review

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★☆☆☆☆

“Photo printer”

Written on: 01/01/2015 by Kyler305 (1 review written)

Had a very unreal experience. Poorly educated staff, poor customer service from the staff including the manager on the New Year's Day. False advertising on the photo printer led to me having to cut 57 pictures by hand to get them to the correct size. The message from them is that if you are an intelligent person or you need quality service and materials, don't come here, go somewhere else. … Read Full Review

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★☆☆☆☆

“IGNORANT STAFF IN HULL”

Written on: 22/12/2014 by yummynana2011 (1 review written)

went to the tesco express yesterday..21st dec.. stood waiting to be served two members of staff were at the tills gabbing..saw me and ignored me.. when i asked are you serving one had the cheek to put up her finger and said "were talking"..i threw my basket on the floor and walked out as did another couple behind me..WONT BE GOING BACK… Read Full Review

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★★☆☆☆

“Harrow Tesco a pathetic store ”

Written on: 19/12/2014 by nnWest28 (1 review written)

Friday 19th December and they had no Christmas crackers at all. After scouring the store I asked an assistant filling shelves in the Seasonal Goods area if they had any crackers, she directed me to the biscuits aisle, lol. Sainsburys had plenty, they earned the money from me that Tescos lost… Read Full Review

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★☆☆☆☆

“Shambolic”

Written on: 16/12/2014 by Elainaj377 (1 review written)

My visit to the Tescos store in Sunderland. I found everything about the visit frustrating. The entrance to park your car is a route march, when i entered the store via the escalator could not find a trolley and was told they were down stairs,the store is too big but that seems to be the mistake most of the big stores suffer from, and I do think it is a case of getting people in and containing them,this certainly caters for women it is a form of entrapment. When you make the comparison of Lidl… Read Full Review

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