Tesco Reviews
Latest Reviews
★★★★★
“Great, local store”
Written on: 15/05/2013
Always has a great variety of good, lovely staff and nothing is ever too much trouble (read more)
★☆☆☆☆
“nighmare beggining to end !!”
Written on: 13/05/2013 by elliepreston (1 review written)
Dear Sir/Madam, I am writing this complaint as i am deeply upset about all the things that have gone wrong.! Firstly my name is mrs preston and address is 20 overdale grove, blackpool, fy3 7ts.Order number (14095512) basket name (14095512_08may2013). My order had been confirmed and money taken out of my account in full.I was due my order between 2-4 pm on the 7th may. By 4.30 i phoned customer services to be told she would ring the driver (whils i was on hold) to which there was no answer... (read more)
★★★★★
“Friendly happy staff, always willing to help. A good...”
Written on: 13/05/2013
Friendly happy staff, always willing to help. A good selection of stock considering its an express store. (read more)
★★★★☆
“Very helpful chap at Tesco Express in Storrington”
Written on: 11/05/2013
Couldnt have been more cheery and helpful. Greating customers with a smile and dealing with more than one issue at once. (read more)
★★★★☆
“Audrey”
Written on: 11/05/2013
Helpful staff. Vegetables and fruit could sometimes be better. Overall store has all my grocery needs. (read more)
★★★★☆
“I shop at my local tesco express store at Galmington...”
Written on: 11/05/2013 by youknow (1 review written)
I shop at my local tesco express store at Galmington taunton somerset for the Great deals but also for the friendly service. Nothing is to much trouble for the staff. I would like to thank the TEAM LEADER & the advisor for their polite & helpful attitude towards the customers. Their is nothink to dislike. Thats why we always shop to suppport our local amenities. keep up the good work and as you say every little helps. (read more)
★★★★☆
“Good positive service ”
Written on: 09/05/2013 by LindaMcC (1 review written)
The checkout staff were very cheerful and turned a routine shop into a plesaure. Charley was very helpful (read more)
★★★★★
“Excellent value for money also very polite staff and...”
Written on: 08/05/2013
Excellent value for money also very polite staff and so good with the kids definitely go again. (read more)
★★★★☆
“Good service”
Written on: 08/05/2013
Went to my local express store and the staff were friendly and helped me to find the product I needed (read more)
★☆☆☆☆
“RUDE!! POOR MANAGEMENT!!”
Written on: 08/05/2013 by Suzanne-ABC
Early morning staff very helpful and friendly, however when it come to the management in the Northfield road store in Thatcham its poor. A que full of people and he gets off the till!! Self service in there is poor the machines are always broken and take up space. Isles always blocked!! never enough room to move!! Needs more staff on tills with a smile talking to customers and not eachother...I only shop in there cos i have to cant even stand looking at the manager he should be fired!! (read more)
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Showing 1 - 10 of 314 Reviews
★☆☆☆☆
★★★★★
“Great tesco express”
Written on: 06/05/2013
Pagham tesco express the best service when Toby is serving chatty friend,y and very helpful best assistant in this shop. Always ready to help always smiling (read more)
★★★★☆
“staff”
Written on: 01/05/2013
Good selection of Tesco value foods. Friendly Staff I shop there every day (read more)
★★★★☆
“My Tesco Experience”
Written on: 26/04/2013 by angusskelton (1 review written)
Presently I only have a Tesco Express in my town but it offers a refreshing change from your normal convenience stores. (read more)
★★☆☆☆
“Fresh bakery products”
Written on: 25/04/2013 by retaileyes (1 review written)
It can often be as late as 10:00 before the in house bakery products are available. The store manager is a scruffy miserable bloke who simply doesnt care about the shop or its stock control. There is one female assistant who is positively rude to the point of being ignorant! there can be several people waiting in the queue she will still stay on shop floor and not help! Rest of staff bar another female are all polite and helpful. (read more)
★★★★★
“Great 'corner' shop”
Written on: 25/04/2013
the shop is always well stocked, clean and tidy and the staff are always friendly and helpful at anytime of day or night. (read more)
★★☆☆☆
“some good points”
Written on: 23/04/2013 by ranikapoor (4 reviews written)
there are a few good things about tesco some of the offers they have are good but then most of the other offers you will find cheaper at other store without them having any offers on they seem to try and give you the buy two for £1 or by one for 95p this seems to be taking the p they just want to get rid of there stuff without caring abouT customers (read more)
★☆☆☆☆
“Rude staff.”
Written on: 20/04/2013
I've usually had a good experience shopping at Tesco, but very recently the staff at the Uxbridge store are incredibly rude. Two notable occasions include a very smug 20-something year old who stands behind the till at the tobacco and customer service station, who decides not to engage with me in conversation and treated me like some kind of drone. It was just: "Next." (Scans items, takes money) "Next". I was left kind of shocked and had to scurry my items into my bag and shove the rest of... (read more)
★★★☆☆
“Staff fantastic - prices shocking - ”
Written on: 18/04/2013
This is the nearest shop to my house and I use as little as possible. I would rather travel a bit further to the local Asda where the prices are so much cheaper. The staff are fantastic but there never seems to be enough people on the checkouts. There is also a problem where you will see advertised in the main press items that are on offer, so you go off to buy them and they are either out of stock OR you are told that those items are only available in the main store (read more)
★★★★☆
“FRIENDLY EXPENSIVE BUT CONVENIENT”
Written on: 16/04/2013
I visit this Tesco Express regularly as I have 1 year old twins, so we are always running out of something! It isnt always convenient to go to a main supermarket. I find the staff extremley pleasant and helpful and the layout of the store is easy to get around. However, I do find the prices more expensive than mainstream supermarkets, but I suppose you are just paying for the convenience!! (read more)
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Showing 11 - 20 of 314 Reviews
★★★★★
“good renewal”
Written on: 15/04/2013 by anna1976
from when i walked in i was pleasent surprised as i haven't been to the shop in a wile and there have been a drastic amount of changes the bad smell is gone all goods have been shufeld around the shop looks much cleaner and staff are friendlier than they used to be and theirs personal hygene has improfed there where 2 managers who helped me very willingly when i had a priceing issue. (read more)
★☆☆☆☆
“reviews”
Written on: 14/04/2013 by andyzoo
One way of know if the company is honest or not is if they publish the reviews youve written. I left a one star one their site and it didnt go online. .......... behind everything, they are a nasty company. (read more)
★★★★☆
“Easy, reliable shopping”
Written on: 13/04/2013 by TraceyAH (1 review written)
Generally you can find what you want, have a reasonable selection of choices for each product and prices are competitive. Staff could be more helpful - they often seem more interested in chatting to each other than helping customers! (read more)
★★★★☆
“Review of Tesco Express”
Written on: 13/04/2013
I pop in to the Tesco Express near work every day for my lunch and essentials. The staff are always extremely friendly and helpful, the store is well presented and they always have what I need. (read more)
★★★★☆
“quick and easy ”
Written on: 12/04/2013
The local petrol station and shop is VERY convenient for picking up a treat or an essential when filling up with petrol. However sometimes it can get extremely busy due to it's location on a main road in King's Lynn and you have to wait a while to be served. Longer if lotto tickets and many groceries are being bought. Overall the accessibility of the store outweighs the inconvenience of waiting. (read more)
★★★★☆
“convenient, local , fiendly,”
Written on: 12/04/2013
a convenient local express store , plenty of variety of stock, easy to access , quick service , friendly helpful staff, please to shop in , i would recommend to family and or friends if they need to access a store quickly and conveniently with out the hassle of larger stores, easy parking good variety of stock (read more)
★☆☆☆☆
“Tesco ”
Written on: 11/04/2013
Even though it means an extra 4 mile drive, I now do not shop at the Tesco in Shaftesbury. The staff are so very rude and unhelpful I would rather poke myself in the eye with a very sharp stick. The "offers" are nothing short of absolutely missleading and I wonder why trading standards are not doing something to protect consumers. Shop at one of the supermarkets in Gillingham - a much hapeier experience! (read more)
★★★★★
“The new vouchers if another store was cheaper...”
Written on: 11/04/2013 by SueJ1
I love the new vouchers, they are great and are saving me up to a pound which could buy me quite a lot! I also like it when you find out how much you have saved because its great to know your saving money. Thanks tescos. (read more)
★★★★★
“very good service”
Written on: 09/04/2013 by Pjwaggy
The staff at Churwell Tesco are always helpful, and offering the "best" value for the customer, instead of the best option for Tesco, so saving us money. Opening hours too are extremely helpful, working til 10 on an evening and still being able to call in this store helps. Security too on the door, helps make this safer especially for us ladies late at night, as sometimes there are young lads about. (read more)
★★★★★
“TESCO METRO MANCHESTER CITY CENTRE”
Written on: 05/04/2013 by orwin3409 (3 reviews written)
58-66 MARKET STREET, -Tesco Metro offer a smaller, convenience store version of Tesco supermarkets, stocking fresh produce, groceries, baked bread and alcohol, as well as household products and toiletries. MANCHESTER, LANCASHIRE, M1 1PW. Telephone: 0845 6779453 -As it was SO busy they were quickly opening till points and ushering people around, trying to placate the potential stampede of angry/hungry business type people. I got in line expecting to wait for ages but was pleasantly surprised... (read more)
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Showing 21 - 30 of 314 Reviews
★☆☆☆☆
“Tesco Park Road, Liverpool. Don't waste your time”
Written on: 30/03/2013
I have wasted some considerable amount of time recently attempting to purchase goats milk from your Park road store in Liverpool, an item which you claim to stock but rarely do. I am a regular user of both full fat, for my toddler son and semi skimmed for myself, purchasing 6-8 cartons at a time. The semi skimmed seems to be a particular problem in your store, with your customer service desk even having trouble locating it on your system. Following numerous fruitless visits to your store I... (read more)
★★★★★
“Tesco store Frodsham Square, Chester staff are just...”
Written on: 17/03/2013 by vixen167 (1 review written)
I have shopped in Tesco for years now and always prefer Tesco to our local Sainsbury's store for the range of produce, store layout and prices. However the biggest difference is the people which I feel is what matters most. The staff in Tesco Chester, Frodsham Square store are the friendliest, helpful and nicest people I have encountered shopping (and I shop a lot!). If I cannot find a product on the shelf they are always more than happy to help, will always check the stock rooms or... (read more)
★☆☆☆☆
“Dont expect customer care at Tesco”
Written on: 15/03/2013
today I visited my local tesco at Cleethorpes thought i might treat myself to some new clothes after trying the clothes I tried to engage in a little chatter with one of the assistants. She showed no interest and scuttled away as soon as she could. I find the staff at this store very rude and uninterested in the customer, and either too busy chatting to help, or just cant be bothered. Mabe Tesco should be more like Asda and train there staff in a similar way. I only live 5 minutes... (read more)
★☆☆☆☆
“hmv vounchers”
Written on: 15/03/2013
tesco is now accpect hmv vouvhers horese meat vounchers (read more)
★☆☆☆☆
Excelserious's Comment
Written on: 04/04/2013
Member of staff here. U would be amazed at how much they hammer the following into heads...
We have to be the first to acknowledg, greet and smile at a customer. We must offer to help pack their bags. We must NOT talk to any colleagues while serving a customer even if its the CEO of Tesco. We must have a visible name badge (not on a fleece that has been taken off, or on a t shirt thats hiding under the fleece, it must be visible at all times) and we have to say please and thank u. They would crucify the staff if someone is reported for not doing anyone of those things. So dont hesitate to contact the check out manager first, and/or the duty manager after.
This is all covered in our training. So i see no reason why any member of staff should NOT do this.
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★☆☆☆☆
“ brought on monday and opened on wednesday and was mouldy”
Written on: 11/03/2013
had sell buy date till end march. brought the cheese on monday as normal for our weekly shop, was disgusted when opened to use it for our tea. contacted customer service and all they did was say bring it back for refund or another one. very poor service not only ruined out tea as needed cheese to go in it now have no week without one our weekly shop items. least at ASDA they said sorry and got refund for loaf bread that was all stale, plus voucher for the trouble put us through. tesco has... (read more)
Excelserious's Comment
Written on: 04/04/2013
I am a member of staff, and i am not here to represent the company. But i will say that you should also have got an apology and your refund. As for a voucher, I am not sure Tesco do that. As for the product itself, if it has a date on it, and it turns out to be gone off, then Tesco unfortunately have no way of checking that. You can pull them up for selling something that was on the shelf after its sell by date, as it is illegal and you should be looking at compensation and not just an apology
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★★★☆☆
“how much your shopping cost is as good as anyone's guess”
Written on: 01/03/2013 by Yangliu44 (2 reviews written)
I stopped using tesco grocery online delivery and took up on Waitross. because last week I ordered some grocery 2 minutes to midnight asking for a next day delivery, the bill I received was 10% more than the acknowledged email. Tesco told me some deal I clicked on has ended at midnight. a few pieces of frozen salmon costed £10 in stead of £5, etc. At waitross, you bill will be whenever you ordered and whatever you've ordered. you know exactly what you are going to pay unlike tesco's.... (read more)
Excelserious's Response to Yangliu44's Review
Written on: 04/04/2013
Hi. I work for Tesco but not here to represent the company. I am sorry to hear about your experience. There are a few occasions when you place an order for something but the offer either ends before your order is processed, or it is out of stock. The way it works in tesco is, you are not billed for your shopping until the morning of your order, when the pickers go out on the shop floor and pick your shopping, bring it back into the warehouse. Once all the trays of your shopping have come back into the warehouse, the order is labelled as complete.
This is because, the price for loose fruit and veg, deli counter fish/meat cannot be predetermined due to every apple/ meat fillet being of different weight and size. Once all these items have been weighed and priced, they are added to your shoping, which is then sent in the warehouse along with the rest of your shopping. The computer then totals up your bill, and requests a payment from your account based on the final invoice rather than on the initial invoice which you get in your email right after putting an order through online.
As for the prices of packaged items, thats just unfortunate they went up just before your order had gone through, but like i said, the payment is not requested from your account until the morning of your delivery date. Hope that helps
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★☆☆☆☆
“Fresh brussels sprouts ”
Written on: 25/02/2013
Bought a pack of Tesco fresh brussels sprouts on 22th Dec and they looked nice and fresh. However they tasted awful, the best until day was 27th Dec. It is probably the products for a rush for Christmas with excess chemical. Threw all away and the worst thing was your guests complained about this to you at your dinner party! (read more)
Excelserious's Comment
Written on: 04/04/2013
Sorry to hear about your experience. Unfortunately, any product that has a tesco label on it, is not actually produced or packaged in a Tesco owned factory/ warehouse. They just get the same company to put a Tesco label on their product, as Marks and Spencers or Asda. I would estimate that around 70% of the suppliers for all these supermarkets are the same. They just stick on different company labels when packing them. So it wouldnt have been a Tesco issue alone. You should have got your refund and an apology though.
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★★★☆☆
“Niskie ceny ale średnia jakość produktów”
Written on: 22/02/2013 by karola87 (1 review written)
Zdarza mi się robić zakupy w Tesco ponieważ ten supermarket jest całkiem niedaleko mojego domu. Mają fajne ceny i fajne promocje, ale zdarzało mi się kupić tam np. nieświeże mięso. Po niektóre produkty trzeba się po prostu udać do innego sklepu. (read more)
★☆☆☆☆
“Christmas Vegetarian offering”
Written on: 20/02/2013
Bought the tesco 'finest' vegetarian butternut roast for my daughter for xmas dinner - cost approx £5. What a terrible product! on opening it was basically a very small portion of mashed veg with some gravy. it looked unappetising even when cooked, nothing like the picture on the box, so we ditched it and had a quorn roast instead. i think the product deliberately came in a sealed box to prevent anyone seeing what poor quality it was! Finest? I don't think so! Big profit? absolutely! (read more)
Excelserious's Comment
Written on: 04/04/2013
You would be surprised to know how many 'finest' products are actually just regular tesco products in a somewhat better packaging. As blindfold tests are starting to reveal that sometimes the regular brand tastes better than the premium finest brands. Dont be fooled by the label.
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Showing 31 - 40 of 314 Reviews
★★★★★
“bananas are geat and the apples”
Written on: 19/02/2013 by godfather1
bananas are geat and the apples the fruit is the bestr in the world i cant live whith out them urs truly fat steve from china allso i think the chocolet is relly bad i dont want to be called fat stev eny more i want to be called skiny timmy (read more)
★☆☆☆☆
“Stupid Hoe”
Written on: 19/02/2013 by Greghoffman
I brought a hoe from tesco direct. But they delivered the wrong type of hoe! How am I surposed to bang a garden hoe!?! (read more)
★☆☆☆☆
“dissapointment ”
Written on: 19/02/2013 by gjghdfhj
i bought some cherry flavoured lube for my girlfriend the other day, but when it was delivered the flavour was pina colada!!!!!! my girlfriend could not pleasure me with this taste in her mouth, i am very dissapointed! (read more)
★☆☆☆☆
“I think sainburys is a better store for shoping I have...”
Written on: 18/02/2013
I think sainburys is a better store for shoping I have bin to tesco thay have no were to No sets to sit on wil wating for car I am disabeld Were sainsbury dos have a bench to sit on (read more)
★☆☆☆☆
“Worst Customer Service”
Written on: 16/02/2013
My family applied for a club card in July 2012. We are still waiting for it. We enquired by phone SEVERAL times with no luck. We finally got through and your representative hung up on us as we were giving her our details. Considering the amount of money we spend at the Store we were very offended and will not be returning. (read more)
★★★★☆
“Good Store Overall but some defective products”
Written on: 11/02/2013 by Vicky_sand (3 reviews written)
I have been doing my groceries shopping at Tesco for some years now. I find that their value for money is quite high – their prices are not as high as Waitrose’s or Sainsbury’s and yet most of their products have a very satisfactory quality. Both me and my fiancé have created a common clubcard account and are collecting points. Just last week I order about 100 pounds worth of products and paid only 10 pounds because of the clubcard points we had collected – which is very nice it... (read more)
★★★★☆
“A quick thanks”
Written on: 10/02/2013
When I asked a member of staff to help me it was a boy with brown hair they walked straight passed me so I went to customer services where a young girl helped me check the offer details as it was advertised wrong and reduced my items. I would like to say thanks. Her name was [name removed] (read more)
★☆☆☆☆
★☆☆☆☆
“SECURITY”
Written on: 04/02/2013 by oliver26989 (3 reviews written)
I only asked is we could purchase cigarettes and the answer was "No you cant buy fags at this time are you stupid!" I was very angry it's lucky my friend calmed me down as police would had to come. TESCO IN STRETFORD MANCHESTER! complete rubbish! (read more)
★☆☆☆☆
“Double charging at checkout”
Written on: 01/02/2013 by JonB. (1 review written)
We went to Littlehampton's large Tesco stores before Christmas and spent £150 on groceries.I handed back one item as two identical items were in the trolley. When we returned home,we found that we had been charged for both items. We were unable to go back to the store until after Christmas. When we did,the female asst. manager was quite offhand and refused a refund although we had been charged for an item we did not receive. We cancelled that week's shop at Tesco and went elsewhere. If... (read more)
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Showing 41 - 50 of 314 Reviews
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Excelserious's Comment
Written on: 04/04/2013
Hi. I happen to work for tesco and I am sorry to hear about your experience with Tesco.
I would be completely honest, the amount of training the company puts us through is unbelievably high. We have to watch dvds about how to deliver excellent customer service like every 3 months and complete question/answer sheets to pass them. However, even i myself have experienced horrendous service at the hands of staff at other stores, and the minute my staff discount card comes out, it all turns around, their dull attitude brightens up and all of a sudden a smile appears on their faces since they dont know if i am a manager or a regular assistant.
I would seriously advise you to head straight over to the customer services desk and ask to speak to the check out manager, and tell them your not happy with the attitude of the person who served you.
Heres a little insight into what we ABSOLUTELY MUST do when a customer approaches us whether on a check out or walking around on the shop floor.
We have to be the FIRST to acknowledge, smile and greet the customer. We have to have a visible name badge, We have to say PLEASE and THANK U. We are FORBIDDEN from talking to a colleague while we are serving a customer, even if its the area manager or the CEO of Tesco. This is no exaggeration. This is covered in our training.
The store has to be clean and tidy (except for night shift, you can expect cardboard boxes all over the place), and you shouldnt have to queue up for shop (2 customers in front of you max).
So please remember these points next time you visit your local Tesco, and look out for these things. And dont hesitate to pull up the duty manager should anything fall below the stated standards. It helps us spot the black sheep among us, and retrain them. And do believe me when i say that it does make a difference. Hope that helps.
You can pick them apart on any one of these things should they fail to meet those standards. After all, you give the company business.