Tesco Reviews

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★★☆☆☆
2.4 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Media Gallery for Tesco

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Latest Reviews

★☆☆☆☆

“every little helps? little charm little character...”

Written on: 31/07/2014 by Elaina1988 (1 review written)

staff ignore you as they blether on tills then continue to laugh n joke with each other as they serve you or they moan about their job to each other stock cages left in front of already cramped aisles so very awkward to shop in its like im a nuisance shopping as staff try to do jobs and they never smile or acknowledge you the store is handy to where i live but think i will walk further for better service… Read Full Review

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★☆☆☆☆

“Cafe”

Written on: 31/07/2014 by Haydenqi154 (1 review written)

As we are long time customers of Tesco at your Cirencester Extra branch, we were shocked to find out that the café had been upgraded well above supermarket level. We used to enjoy our breakfast once a week at this branch. As now we are not aloud to choose the breakfast we like, we have taken our shopping to Morrisons stores, and will not return to Tesco until this has been changed. We think we are not on our own… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 31/07/2014

First I want to start by saying that staff is poorly trained, they don't know about ongoing deals and promotions. Also they false advertise products and then don't take responsibility for it. Especially disappointed with kingston tescos branch… Read Full Review

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★☆☆☆☆

“Very poor Quality of toys and service”

Written on: 22/07/2014 by Sconder75 (1 review written)

Do not buy any of tescos outdoor toys, absolutely a huge disappointment to children and adults time and time again. Poor quality, overpriced and dangerous...I would really suggest go to somewhere who sells quality products and not be fooled into the passing purchase of poor quality over priced products.i cannot believe that in this day an age a company like this can sell such poor products and get away with not refunding on them… Read Full Review

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★★★★★

“amazing quality and service!”

Written on: 22/07/2014 by Suttonig349 (1 review written)

I love tesco its one of my favourite the quality is great the atmospehere is good and the staff are always friendly and helpful! I am always shopping there I recomment to everyone!… Read Full Review

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★★★☆☆

“The times could be better ”

Written on: 29/06/2014 by Grantham74 (1 review written)

The times could be better… Read Full Review

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★★☆☆☆

“useless checkouts staff”

Written on: 28/06/2014 by doingshopping (2 reviews written)

Tesco service at checkouts is rubbish! Today one item of my shopping has been scanned twice and I noticed that at home only and some coupons has not been scanned at all. Shame! I think it would be better to do shopping at Asda… Read Full Review

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★★☆☆☆

“special offer shelves remain empty all the time at...”

Written on: 27/06/2014 by 1982Nolan (1 review written)

staff appoligetic but tesco sent no goods, I have complained of this before but obviously to no avail. As a rural client I have now cancelled my card. my on line wine orders will now do the same with my 2 car insurances and will cana cel my house insurance quotation. Wanted everything under one umbrella to save problems. NO WAY. … Read Full Review

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★★★☆☆

“Tesco's sneaky rollover”

Written on: 22/06/2014 by curryous (1 review written)

Having considered studying for a degree in Business Studies, if only to understand the complexities of Tesco's Clubcard exchange and voucher offers, I must now question their business ethics: they have sneaked a smaller diameter cardboard tube into their Luxury Soft own-brand toilet rolls! Sainsburys did the same two years ago but kindly marked the packaging to warn users. I made the mistake of buying a multi-pack of the Tesco rolls only to find they would not fit my holder. Perhaps they should… Read Full Review

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★☆☆☆☆

“very little at all ”

Written on: 19/06/2014 by Retailisdetail (1 review written)

Today I visited a newly revamped tesco extra for the second time this month my reason being I hoped it had improved on stock and service levels at the checkouts, as enticipated it has not.The new layout is very pretty but totaly impractical especialy in the fruit and veg dpt for the second week running no stock of new loose potatoes and insufficient staffed checkouts open, so once again we watch people dump their shopping and go elsware never to return, not everyone likes self scan which has… Read Full Review

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★★★☆☆

“Sometimes a Good Deal, Sometimes a Joke”

Written on: 16/06/2014 by Munozug457 (1 review written)

Pros: store is clean and large, staff always friendly Cons: Despite being a big store, the selection is really not all that great. VERY limited selection when it comes to frozen, ready-to-eat meals, meats, etc. Staff, while always polite, sometimes try to be stingy with the plastic bags. Prices on some items are beyond ridiculous. I have noticed that often on my receipt it willd state that basically Tesco overcharged by X amount (states competitors charge less) and so offer me a coupon to… Read Full Review

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★★☆☆☆

“never again”

Written on: 07/06/2014 by size8 (1 review written)

ordered two pair of bifocal glasses ( one sun glasses ) on the 15th may .before i paid i was told they would be in store on the 30th of may ......i going on holiday the 8th june so great paid .......also was told tesco would phone me when the glasses were ready to be picked up 2nd june i phoned the store to be told only one pair ,was told bu advisor we will phone you tomorrow 3rd june ...no one phoned so i phoned ,no sorry still not here .we will chase up for you never did so i the went in to… Read Full Review

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★★★★★

“Excellent customer service at checkout”

Written on: 07/06/2014

As always the checkout staff are really helpful and attentive to customers needs. The staff are always polite and courteous to all customers… Read Full Review

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★☆☆☆☆

“The 'security guard' ”

Written on: 04/06/2014 by Lewis_kidd (1 review written)

Earlier today I thought i would take my usual trip to Tesco for my milk and custard creams, I went and got them. Shortly after I then went to find my mates which where getting there drinks, lads being lads they started sliding 2 bottles from one end to the other of the isle which I understand is unacceptable but doesn't warren a full year ban. Not just they got the ban, the whole group did, even the innocent ones that picked the bottles up and but them back on the shelfs, I tried explaining… Read Full Review

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★★★★☆

“prices are good. have a wide range of products and I...”

Written on: 04/06/2014 by angela49 (1 review written)

prices are good. have a wide range of products and I can but everything I need in one place. Also love the points system and extra vouchers. Staff always helpful… Read Full Review

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★★☆☆☆

“Checkout racers”

Written on: 02/06/2014 by azer147 (3 reviews written)

I have now changed my supermarket as I am sick of rude staff who think we are in a race pushing things down the conveyor belt and then while you struggle to pack sit and have a rest. I ask them to slow down but to no avail. Tesco's you have a lot to learn about customer service, you have lost me and I know of 4 others as well. Would not use you ever again… Read Full Review

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★☆☆☆☆

“Tesco are snobs”

Written on: 29/05/2014 by Attorney1 (1 review written)

Tesco: they are such snobs and their Customer Service is dreadful... I had a bad service from them last week and even the CEO's office did not really do anything per se to compensate how we were treated. Having worked with known key people in society within the USA Germany and the UK, they made a mistake to be condescending to us as I shall continue to point out the truth: Tesco thing that they are the big cheese but their bad customer service already made them to forget to go into the French… Read Full Review

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★☆☆☆☆

“Bad Customer Service Lets Tesco Down”

Written on: 26/05/2014 by Lucy121 (1 review written)

In Gravesend Valley Drive, I kindly asked a Tesco worker where the coleslaw was, the lady was putting stock out and without acknowledging me said "sorry" I repeated again and asked where is the coleslaw? Still not looking at me me pointed in the direction of the coleslaw and said "there". I replied by saying thank you. She looked at me but had no friendly smile or friendly goodbye. 

She then looked at her colleague who was also putting stock out and they sniggered and laughed to each other and I
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★★★☆☆

“cleaning could be inproved”

Written on: 09/05/2014 by Gibbs267 (1 review written)

just been to tesco quedgeley gloucester dropped my car keys under the shelf in home and ware by kichen bins and when i got down to find keys the rubbish and dust underneath was i was suprised how dirty it was i always shop in this store… Read Full Review

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Attorney1's Comment

Written on: 29/05/2014

I so know what you mean: Tesco: they are such snobs and their Customer Service is dreadful... I had a bad service from them last week and even the CEO's office did not really do anything per se to compensate how we were treated. Having worked with known key people in society within the USA and UK, they made a mistake to be condesending to us as I shall continue to point out the truth: Tesco thing that they are the big cheese but their bad customer service already made them stop to go into the French market and they had to quit the US market last year: I wonder why...not. Frankly Sainsbury's even LIDL are far better, and I speak with 25 years experience in the Service and Hospitality industry in five countries.

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★☆☆☆☆

“Rubbish”

Written on: 02/05/2014 by EmmyHampton456 (1 review written)

What a bad terrible shop. Its mainly people higher up the boss and there minions that do nothink at all. And people at the bottom work there buts off. The shop is to expensive. Real bad signs that tell lies. Dont shop there its cheaper everywear but Tesco. se them shares fall… Read Full Review

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