3D Cart www.3dcart.com Reviews

3DCARTUSER's review has yet to be rated - Be the first!

3DCART 6/25/09 Very slow search within the site. If you have a customer and call in and ask about an item #, better call them back because it may take 3-4 minutes to find a known item # on your own site with the search. It is better to appear busy than slow. I have checked search times with another site hosted by 3dcart with V3, with a search on an identical part# and it is 3 times faster on search than mine. All I hear is "not on my end" from support and it stops there. If it is not an easy fix, it easier for them to get a new customer I guess. I get emails that say my support ticket has been closed because I have not contacted them within the last 24hrs when I have been waiting on a response from them for 25hrs. The free shipping settings, by $ value when set to be free if orders are over a defined dollar amount, as long as it is under a predefined weight, does not work. It gives free shipping on heavy freight orders if the order is $$ are high enough, and that is a huge problem. Bottom line, if it works for you great, if you ever have a few problems look for another cart because they won't fix the "hard to find for them" problems, only the easy ones. It was good until it was not for me.

Ja22314's review has yet to be rated - Be the first!

Only good points 3D Cart have is in price and a few feature like the rewards systems. Bad Point is there customer service you can't contact anyone on the weekend. I was thinking about switching over to 3D cart so i signed up friday and saturday the system locked me out. then I couldn't get my customer log to upload! Which is a big no no. they say they host over 3000 companies so how can you have support closed on the weekend. then what made it funny they said submit a ticket and they check it 24 ...

bittone's review has yet to be rated - Be the first!

3Dcart.com is thus far the worse customer support hosting service I've tried. The sales people told me support was free only to learn there's a charge, I was told Design support was available for free, only to learn it was a minimum of $700. I was told marketing feeds were available for free only to learn this was not true. I was told they would migrate my products from my old or existing website for free, only to learn this is available for $1500. I was told the price included initial setup ...

ronarnone's review has yet to be rated - Be the first!

We have two carts with 3dCart; one for a little over a year (still running 2.2 due to a migration glitch that cost us 5 days of downtime!), and a new cart in 3.0.

(1) Service...it can be frustrating, and rarely timely. They eventually reply by email, which is good, but don't include your original question. Their answers are as concise as possible (too concise), so more often than not I'll need to spend time going back to correlate the answer to the question. Takes forever to resolve even the s ...

FnF's review has yet to be rated - Be the first!

One of the most powerful and flexible hosted shopping cart solutions on the market today. Exceptional design services. Excellent documentation (read it/view it) and knowledgeable technical support for issues not covered in documentation.
We have several sites now powered by 3dcart. We have been with them for over four years and are very pleased with the ease of use, flexibility and advanced e-commerce shopping cart feature set. Tech support is well above average and timely in their response. ...

misslady's review has yet to be rated - Be the first!

Its good to start up with them, but Ive been with them for 4 months and I have not had one purchase from online. Customers constantly complain that they cant navigate through the online store, or the get stuck in a page....
Therefore I do not recommend 3dcart.com

On average, people found this review very helpful

I've been using the 3dcart software for a few months - I actually migrated from another cart. The reason for my move was due to the large amount of features 3dcart offers in their platform - it's extremely flexible. The only issue I had was that I needed a specific form custom programmed into my site - the form came out great, but it took about 2 weeks to build. Now, I realize that it took a little longer than expected, but the truth is, most other solutions out there won't even custom progra ...

On average, people found this review very helpful

I build my store in about 3 weeks. I used support here and there but mainly built it myself using the documentation provided. Phone support is available but only during day time (9 until 6PM est), other than that, they have a ticket system which lets you submit questions at any time. They do have staff that monitor those quesitons, but you may not get an answer unti the next day. One night I messed up and deleted my products, I submitted a ticket and a staff member contacted me shortly after.

I ...

peterace007's review has yet to be rated - Be the first!

I feel like I'm banging my head against a wall, 3dcart support needs to be re-worked or just have people that do what they say. Please can some one manage 3dcart and help them with support. I would say this is only for the very small business that dose not want to grow to any size. 3dcart shopping cart software is just one of the best concepts i have seen and needs to have a good backup if this happens they will be the best you can buy but right now they are one of the worst, hope this will chan ...

Guest's review has yet to be rated - Be the first!

3.0 better, but needs to support multiple browsers and an easier to use interface for customizing. This header and footer changing has to go I feel. Priced too high for a program that still needs to work out the bugs and test using outside people, not your own developers in my opinion! Better than buyitsellit.com.

Guest's review has yet to be rated - Be the first!

Unhelpful customer service. Super slow in my experience and as far as I am aware there is a 3dcart security is an issue? I do not recommend to use 3dcart ever. When I submited a support ticket it took days/weeks for them to respond. Very poor in my opinion. Wish I had never used them. Do not recommend 3dcart.com.

tony7242's review has yet to be rated - Be the first!

Site always crash, customer service? Personally found customer services to be very unhelpful. Using 3dcart is a 'here is your site good luck' solution I felt. I switch to network solutions and love it! Customer service is 24/7, very friendly and helpful. I would think twice before going back to 3dcart.com

Guest's review has yet to be rated - Be the first!

Much better solutions out there for small, medium, large businesses. If you care enough about your product and service I don't recommend using 3D CART because their customer service and support are about a 1 on a 1-10 scale.

Guest's review has yet to be rated - Be the first!

It was easy for me to setup my shopping cart with them. My design came out beautifully! I would recommend them anytime. Great support, efficient back end systems, exceptional design services.

Guest's review has yet to be rated - Be the first!

There is not another company that let's you use your own photo URL's and provides daily product feed uploads. So if you have images to upload, use Volusion, Monster Commerce. If you need to use URL's for images, you dont have much of a choice but to use 3Dcarts. (The 30 day trial is not long enough to figure it out in my opinion).

shopperman's review has yet to be rated - Be the first!

I recently set up a store online using the 3D Cart software, and I found it to be a great fit for our company. It has many features included that you would expect to find in much more expensive software.