3D Cart www.3dcart.com Reviews
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Note from 3D Cart.
3D Cart would be more than happy to hear from any customers that have feedback to give from the service that they have received from them.
Their CEO Gonzalo Gil can be contacted on ceo@3dcart.com
Latest Reviews
★☆☆☆☆
“first couple of years was great! ”
Written on: 29/04/2013
But that's about it..right after that..there has been so much issues stemming from my store won't load, if it does its so laggy customers are complaining of not being able to check out, that the system kicks them out when they're about to check out, not something yu want to hear esp. if this is the only way we sell products. WE went through upgrading our plan which i believe is not necessary because they claim that we are eating up so much bandwidth, which is not true or updating our... (read more)
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★★★★☆
“Need Help with 3dcart?”
Written on: 22/02/2013 by fernandoCCO (1 review written)
Hi Everyone, It has been my pleasure assisting the 3dcart community with any outstanding issues, concerns, or complaints with our services. As of March 1st, 2013 any and all complaints will be handled directly by the CEO or CTO of the company. They can be reached at ceo@3dcart.com and jimmy@3dcart.com . They will be happy to assist you in any way. Sincerely, Fernando Panjoj Chief Customer Officer 3dcart (read more)
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★★★☆☆
“Good but need to work on small, costly details”
Written on: 20/02/2013
I went from Volusion to 3Dcart a couple months ago. I like 3dcart much better. I do have one big issue with 3dcart single page checkout. If a customer chooses a shipping method, then goes back and adds a coupon code or checks the ship to same as bill to, the cart loses the chosen ship method and auto reverts back to a default shipping method which is defaulted to the lowest cost. In my case it is free shipping for orders over a certain $ value. 3D cart continues to tell me this is a... (read more)
Visit 3dcart.comJustinquan's Comment
Written on: 02/05/2013
I had the same problem, but for me it was free local pickup. We have to call every "local pickup" customer now to see if they actually want local pickup or not. When I spoke to 3dcart about this, they couldn't find the problem. Um, ya. Maybe because the tech support lady was in Florida and local pickup can only be seen for orders within our local zip code areas in Southern California? But she couldn't figure that out and insisted there was not problem. Nice.
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★☆☆☆☆
“Go somewhere else”
Written on: 14/01/2013
I had my website hosted with 3dcart for over 2 years now. The worst part is the Technical support. Whenever you have a problem with the website, the technical support just can't wait to close the ticket, although the problem is not solved, not even close. There are bugs in the software, but the support staff always try to blame on the customer. (read more)
Visit 3dcart.comFernandocco's Comment
Written on: 16/01/2013
Good Morning,
My name is Fernando Panjoj and I’m the Chief Customer Officer for 3dcart. My goal is to ensure that your experience with the 3dcart was positive and that we were able to address your concerns. Our attentions are not to close out of a ticket and move to the next one, and I’m sorry if you got that impression from our Support Staff.
Please accept my apology for any inconvenience that you may have encountered throughout this process. Please feel free to email me directly your support ticket number, so I can look into this issue further. My email address is fernando@3dcart.com and if you would like to speak, my phone number is 1.800.828.6650 Ext: 192. I’m in the office from Monday- Friday 9-6 pm EST. I want to thank you for your feedback, and hope to hear from you shortly.
Sincerely,
Fernando Panjoj- Chief Customer Officer
3dcart
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Angry_Bird69's Comment
Written on: 27/04/2013
i agree..everytone i would open a ticket, it's either my plan is not good or i need to upgrade my software, there is always somehting that they failed to mention when we all signe up with their service. I have been with them for 3+ and in serious though of opening anther store somewhere else.
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★★☆☆☆
“My Cart updates did not appear on my website/Access to...”
Written on: 04/12/2012
I spent to much time with these guys, I had too much trouble getting access to cart server and ftp server. Also, the cart updates I made did not reflect on my website cart pages. I had too many support people helping me and found repeating myself and they did not resolve the issues mentioned above. Dont' waste your time. (read more)
Visit 3dcart.comFernandocco's Comment
Written on: 17/12/2012
I apologize that you had a bad experience with our Support Department. I would like to look into this matter further and see if we can get this corrected. Can you please provide me with the ticket that was generated from our Support Department. My direct email address is fernando@3dcart.com. In regards to the updates that you made not reflecting the actual web site.There's a "Clear Cache" button located in the Settings> General> Store Settings section, if you notice that your updates are not reflecting the live site.
Thank you,
Fernando- Chief Customer Officer
3dcart
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★★★★★
“Excellent Customer Service”
Written on: 16/11/2012 by limitless_training (1 review written)
Excellent customer service, tech service, and communication. I am very pleased with how user friendly setup is as well. I had questions during setup and instant messaged a tech live and it was very helpful, took care of the problem right away. Great way to boost your buisness without spending alot of money. (read more)
Visit 3dcart.comGeektracker's Response to limitless_training's Review
Written on: 28/03/2013
I just started working at 3dcart this month for another department, and i can tell you they have a great customer support crew. They are here 24/7 in shifts ready to help any customer whether by phone or by chat.
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Justinquan's Response to limitless_training's Review
Written on: 02/05/2013
What are your annual sales through 3dcart?
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★★★★★
“Review”
Written on: 15/11/2012 by toocute (1 review written)
I've been with 3dcart for a month now and I have to say I honestly enjoy my experience with them. I'm fairly new with computers and they make it easy for me to get everything lined up for success with my store. The customer service is exceeds my expectations. Every time I call they answer and they answer every question I have. Picking 3dcart as my shopping cart was a very smart decision on my end. The webinars are such a bonus! I would for sure recommend 3dcart to anyone. (read more)
Visit 3dcart.comJustinquan's Response to toocute's Review
Written on: 02/05/2013
What are your annual sales?
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★★★★★
“great service!”
Written on: 01/11/2012 by whashimi
I looked at many e-commerce solutions before going with 3dcart. I read some reviews online saying their customer service was crappy, but I still went with them because of their ease and features. After almost two months of using 3dcart, I love it. Their features lived up to expectation, and their customer service is amazing. They are actually helpful and I've gotten to know their technical support reps pretty well since I'm not the best with this stuff. If you are looking for a good... (read more)
Visit 3dcart.comJustinquan's Response to whashimi's Review
Written on: 02/05/2013
What are your annual sales in 3dcart?
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★★★★★
“Wow!”
Written on: 13/09/2012
This is an amazing resource for online businesses. I’m able to organize my store/company into distinct departments with ease. Sales, marketing, customer bases, customer orders, shipping, inventory, profit and loss, reports, statistics, and tons more. My store practically runs itself. And the customer support is world class! (read more)
Visit 3dcart.comFabmeister's Comment
Written on: 11/04/2013
3dcart is constantly upgrading their interface to keep up with all the latest methods used for web 2.0, 3.0 sites.
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Justinquan's Comment
Written on: 02/05/2013
What are your annual sales in 3dcart?
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★★★★★
“3D cart is the best!!!”
Written on: 07/09/2012 by dmitchx4
I started out with another shopping cart and literally hated it. It was such a pain to put anything on it. I couldn't even access my website from my mobile phone. I heard about 3D Cart and decided to try it. I am in love!!! I love putting my products on and am extremely happy with everything about it. It is so user friendly and the only thing I would change is upgrading for more product capability in the future. Would highly recommend to everyone. (read more)
Visit 3dcart.comJustinquan's Response to dmitchx4's Review
Written on: 02/05/2013
What are your annual sales?
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Showing 1 - 10 of 88 Reviews
★★★★☆
“Super Easy to Use! Great Support! ”
Written on: 15/08/2012 by GiftDiva (1 review written)
I have had a website for my gift company, Mini Masterpieces.net since 2002 building it myself, giving myself a nervous breakdown with learning complex code. Not any more! I love the ability to quickly add products and pages with a few clicks! I love that I have the option to integrate smart apps into my store and the blog and newsletter function is also included! What value! Now I can offer specials and launch new product categories quickly without staying up for days! I'm new to... (read more)
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★★★★★
“Easy to use! Already first on Google Search in my...”
Written on: 09/08/2012
Easy to set up the store, had products going in a few days, first sale in a week! Plus the SEO is fantastic, Google picked up my site immediately and I'm already ahead of my competition in search! Don't pay a SEO company, just get a 3DCart website! (read more)
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★★★★★
“Fast Efficient Ecommerce Solution ”
Written on: 07/08/2012 by crucialmotors
3dcart is a godsend for someone like myself..... A great mechanic and car enthusiast with little programming knowledge. Having built a solid customer base at the racetrack, we needed to focus on selling our products and services online. And do so cheaply, quickly and professionally. 3dcart makes all of these goals easy to obtain and exceed with little effort and even less knowledge of web design or other "techy" mumbo jumbo. I loved how easy it was to add product pictures, information,... (read more)
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★★★★☆
“The wizard was very easy to use. Very responsive support.”
Written on: 07/08/2012
The wizard was very easy to use. Very responsive support. (read more)
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★★★★★
“Great product with killer customer service!”
Written on: 06/08/2012
Our site has functioned wonderfully and was easy to set up. Whenever we have questions, the support department walks us write to the answer every time 24/7. Couldn't be happier! Thanks 3DCart! (read more)
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★★★★★
“Easy to use, and ahead of the pack”
Written on: 06/08/2012
For someone like me, who fumbles through any job requiring the computer. 3dcart provided the tools and education to produce a great looking online store for our customers to utilize. Making the ecommerce section match the already existing website was a breaze, in fact I never had to get our web designer involved! I highly suggest 3dcart to anyone. (read more)
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★★★★★
“3d Cart Rocks”
Written on: 31/07/2012 by dinanewman1
I can't say enough about how easy and efficient it was to set up my shopping cart with 3d Cart. I am a fan. (read more)
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★★★★★
“One very happy customer”
Written on: 29/07/2012 by JuliesCraftyCorner (1 review written)
I am a total newbie to the online shopping thing and have found the whole setting up shop experience fairly pain free. The site itself is pretty easy to navigate and I am able to work most of it out myself. Anytime I have got a little lost help is never far away - response is always prompt or instant thru the chat. Very happy I made the decision to use 3D Carts. (read more)
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★★★★★
“Leaps & Bounds Above The Rest!!!”
Written on: 25/07/2012 by lgbotanicals (1 review written)
I began a search for a company that offered a feature packed, versatile, affordable solution for my store due to being very dissatisfied with another shopping cart I was using. My extensive search was based on not knowing HTML and that, among a host of other positives, led me to select 3dcart. I am extremely happy with 3dcart's software and their fast, friendly, courteous, and knowledgeable support staff. You simply can't go wrong with their shopping cart! (read more)
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★★★★★
“Technology Foward Site! ”
Written on: 20/07/2012 by MichaelBBS (1 review written)
This shopping cart has amazing features that we haven't found anywhere else. Our retail site now has implemented "daily deals," "make an offer," and a new template - which we had a ton to choose from. We have really been able to customize our site to our liking to make it super easy for our customers to use. 3dcart is very easy to use on the back end - we can change products, add to products or even just update pictures. 3dcart also provides extremely easy sites for customers to navigate... (read more)
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Showing 11 - 20 of 88 Reviews
★★★★☆
“Awesome and Easy to use”
Written on: 09/07/2012
Very easy to configure and user friendly e-cart. Good for novice as well as experienced e-marketeers. (read more)
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★★★★★
“Saves you time and money!”
Written on: 27/06/2012 by Myladybee
I don't know why I didn't know about them sooner. My life is now a LOT less hectic. (read more)
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★★★★★
“3DCart For a Successful Online Business”
Written on: 23/06/2012 by 3DComputerStores (1 review written)
3DCart offers a website builder that is so easy to use and it is completely integrated with everything we need to run a successful online business. we don’t need any previous programming or design experience. This eCommerce website builder walks you thought the process which makes the set-up process quick, there are tools available that allow us to customize our site, and all basic editing of the site is done by simple dragging and dropping the content and images. 3DCart incorporates a... (read more)
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★★★★★
“More Then Easy, Great Store and Affordable”
Written on: 19/06/2012 by realitycheckprogram (1 review written)
I am very impressed with my 3D Cart, it was very easy to set up. it looks great and it is very affordable. I have worked with other carts and other web sites and this one in better then all of the rest. The 3D cart is so powerful that the only negative is that it can be quited overwhelming. With that said, there are great tutorials to help a novice get things done to make this a powerful store with hundreds of features. Telephone support is wonderful, very little wait time and the 3D... (read more)
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★★★★★
“I like 3dcart. Easy to use. Friendly staff.”
Written on: 26/05/2012
I've used 3dcart for over 10 years and their support has improved 1000%. Very responsive and they have tons of online help. Our site has increased sales dramatically thanks to their seo friendly pages. I will recommend it. You can see our site in action by visting sleefs.com (read more)
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★★★★★
“I could not be happier!”
Written on: 11/05/2012
I didn’t know a thing about html or other internet codes. After a vast search of the Internet and numerous site reviews, I came across 3dcart and could not be happier. It was super easy to customize to the design and feel I wanted, along with great technical support and step by step instructions on other advanced website items like Favicons. I has my entire store fully operational and uploaded in less than one month. Tons of SEO options and I am now the first three google hits for my... (read more)
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★★★★★
“We will be very long term 3dCart users:) ”
Written on: 11/05/2012
We spent months setting up our cart with another service, Fortune3, only to find the admin features just wouldn't meet our needs, along with some other site appearance issues. We decided to give 3dCart a try. We had the site up and running in only a few days! With over 200 products, that's pretty amazing! The admin features are awesome, and very intuitive/easy to use. And we've found that we spend far less time "managing" our site, and much more time processing orders and developing new... (read more)
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★★★★★
“We definitely recommend 3d cart”
Written on: 11/05/2012 by Ericaar
Our team has actually used multiple other cart platforms….never with much success but always with much frustration. 3d cart has definitely been the easiest ecommerce tool we have found yet. It is actually pretty straightforward to learn AND offers all the options that an online business could possibly need. We are very pleased also with the customer support and the quick replies we have received to our questions and inquiries. We will absolutely recommend 3d cart to other web... (read more)
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★★★★★
“Very satisfied customer with 3 3dcart stores ”
Written on: 11/05/2012 by Denn15
Buy and use 3dcart! This statement is made by a very satisfied customer who has 3 stores up and running and generating sales in just 6 months. One of my stores has over 4,000 SKUs. I say this only to illustrate how easy it is to work with 3dcart. I'm an eCommerce veteran with over 10 years of corporate experience using high cost commercial eCommerce software. Now that I've struck out on my own, I'm pleasantly surprised at the wide range of features 3dcart has included right out of the box.... (read more)
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★★★★★
“3dcart is absolutely perfect!”
Written on: 11/05/2012
I just moved my website from another host to 3dcart. I was referred by someone who uses 3dcart and loves it, and convinced me to try 3dcart because of his positive experiences. At first, I was hesitant about the move but decided that I really had nothing to lose. The other host did not offer much in the way of back office and there was a great deal of work to do that they could not do for me. I signed up for the free trial and began using the tutorials. What incredible support you... (read more)
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Showing 21 - 30 of 88 Reviews
★★★★★
“Great alternative to Amazon Webstores.”
Written on: 11/05/2012 by laprimas
I decided on 3dcart over Amazon Webstores based on the flexibility and ability to customize it on my own. 3dcart integrates with Checkout By Amazon and Fulfillment By Amazon which allows me to continue running my business in the same way as I was used to. So far I figured out most of it on my own so only used the technical support a couple times, and I was really happy with their answers. (read more)
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★★★★★
“A PCI compliant solution for $20 a month”
Written on: 11/05/2012 by ecomnewbie12
My credit card company had an issue with my magento site hosted on my own server and was going to suspend service if I didn't become PCI compliant. The cost of doing that on my own was insane, so I searched online for PCI compliant shopping carts and 3dcart was the best value for the price. 3dcart already supported the payment gateway so I just entered my login/pass and that solved the issue with my merchant account. Also having a tech support team 24x7 was not something I was used to on... (read more)
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★★★★★
“Never experienced downtime, really happy with 3d cart.”
Written on: 11/05/2012
I moved to 3d cart from another hosting shipping cart 6 months ago, right before holiday season because I was tired of downtime. I couldn't be happier, so far I had no issues with my site and my google ranking have been improving slowly after moving over. (read more)
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★★★★★
“Awesome Technical Support!”
Written on: 11/05/2012 by mike78
3dcart has the best technical support I ever experienced, I never had to wait over 10 minutes to get help. And every rep that I had the opportunity to work with was polite, knowledgeable and helpful. Thanks 3dcart! (read more)
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★☆☆☆☆
“Worst Customer Support Team ”
Written on: 28/04/2012
Please take your business else where. These guys in 3dcart don't know how to take care of their customers. Please don't go to them. Sales never answers calls and Technical people don't know what they are doing. Definately not recommended. If I can I will give them less than 0 Stars. (read more)
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★☆☆☆☆
“Technical Help outside the USA”
Written on: 27/04/2012
The cart itself is good but if you have a problem outside the USA the response time is very slow and the ability to resolve the problem is almost criminally slow. They have taken more than 4 weeks to integrate Sagepay into 3Dcart which they offer as an option. I accept that you have problems from time to time but it's how you deal with them that counts and they have shown little to no interest. If you're outside the UK don't bother you'll end up with a massive headache if you have a... (read more)
Visit 3dcart.comKeepinitreal2012's Comment
Written on: 19/05/2012
Totally agree. I feel that they lie about all the payment integrations they have. They put up generic forms for a ton of them and only truly integrate them when they have a customer that signs up for their cart and asks for it. Even then, they take forever to do it and give you a huge headache for even asking for something they advertised.
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★☆☆☆☆
“Worst customer service and tech support ever.”
Written on: 09/04/2012 by Vialu3649 (1 review written)
I have been with them for 5 years and am finally ready to call it quits with countless issues and rude defensive "support" team. They don't understand how their own software works and they basically try to side step issues and act like there is nothing wrong. So many glitches that are vital to site operation but they seem more concerned with zoom photos then functionality. Beyond frustrated as a long standing customer that I will move 2 stores with thousands of skus to stop dealing with them. (read more)
Visit 3dcart.comKeepinitreal2012's Response to Vialu3649's Review
Written on: 19/05/2012
I agree 100%. I've been dragging my feet with even going live simply because I don't want the headache of moving away later - which I KNOW I will. I feel their support team is extremely defensive. They seem to forget that the customer is always right.
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★☆☆☆☆
“All was well until...”
Written on: 28/03/2012
I found out they lie and when one finds out they lie, they hide behind their ticket system to avoid correcting the issue. They bragged about all the payment gateways they're integrated with - LIES. They are just generic forms in the admin panel for each one that asks for a "username and password" even if those are not credentials the gateway uses. I found this out when I finished countless hours of design and content writing for my site, and went to enter the payment method for my site to go... (read more)
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★★☆☆☆
“Great on paper. Not so great when you use it”
Written on: 24/12/2011
Very cool features on paper, but once you start running the business and actually using it there is way too many deadends and lack of customization making the product unusable. I would recommend it as a hobby site but not as a software to run a real Business (read more)
Visit 3dcart.comGuest's Comment
Written on: 17/02/2012
Agreed. This cart does have a lot of features, but there are many problems.
Tech support doesn't know their own database, so they don't offer any support with the API. For example, there is absolutely no information anywhere about how to add reward points to a customer's account through the API, even though the information is obviously stored in a database. Same with the blog. I had to guess that there is a table called "blog" because it's not in the database docs, and tech support told me it doesn't exist.
The administrative interface is tedious. Customization of templates is not straightforward. The API documentation is horribly innacurate; it has misnamed and is missing field names and entire tables. The blog and special pricing features are inadequate. A number of features don't really work (for instance, there are issues with the customer rewards program and products with multiple options, and you can't set different quantity pricing for different product options).
Our website (BannerTherapy.com) used to get roughly a 3rd more traffic. We've been with 3dCart for a few months now and the traffic has stayed at an all-time low ever since. Many days we only see about 1/3rd the traffic we used to get, but on the average, it's from half to two thirds.
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★★☆☆☆
“"No support" for POP/IMAP email”
Written on: 21/10/2011
So I have been mostly pleased with 3dcart. For a hosted solution it is not perfect but not bad either. I wrote this review for one reason. I recently tried to set-up my email (has to be done through their interface since your domain is pointed at their servers). THEY DO NOT SUPPORT POP/IMAP EMAIL ACCESS. So in other words you can only use the email by logging into webmail on their server. Major pain in the ass. This alone may be enough to switch to another solution for me because it is... (read more)
Visit 3dcart.comGuest's Comment
Written on: 07/02/2012
This is just not true. I use my email accounts through them on all my mobile devices (via IMAP), and through Outlook on my computer (POP) with no issue.
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Guest's Comment
Written on: 17/02/2012
Their server definitely does support POP and SMTP. I use Thunderbird with it. I wouldn't doubt, however, that their tech support team didn't know what they were talking about. It's kind-of hit or miss with that. Some of them do know what's going on, and others tend to talk about things of which they know very little, so they end up confusing the customers.
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Guest's Comment
Written on: 16/03/2012
um havent you ever heard of MX records?
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Showing 31 - 40 of 88 Reviews
★☆☆☆☆
“3DCart is horrible! Beware of the fees and bad support.”
Written on: 17/10/2011
I was first impressed with the overall review of 3DCart (www.3DCart.com) and chose to give them a try. The trial started our kind of shaky, could not log in initially, contacted support and they instructed to setup another account indicating that they do have issues with the trial server from time to time. That was OK, it is only a trial, setup a new account and all went fairly smooth, initially. Since I did not need to waste too much time evaluating and the trial version is only a trial,... (read more)
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★★★★★
“Best deal on a shopping cart software”
Written on: 04/10/2011
I shopped around for a shopping cart for 2 months. Tried just about every solution out there, bigcommerce, volusion, shopify, etc. Some were too simple, some were too complex, 3dcart was just right, tons of functionality without making it too complex to use. Support is great so far, i use the email as I use my cellphone for internet @ home, i get replies within hours usually, which is good enough for me. (read more)
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★☆☆☆☆
“No refunds”
Written on: 22/09/2011 by jfkoko
If you pay in advance, such as a year at a time, they will not refund you any money if you cancel before hand. Also, they do not send invoices, but just hit your card for the fees. (read more)
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★☆☆☆☆
“Poor Customer Servive”
Written on: 11/07/2011
I have been with 3dcart for 5+ years and they seem to be getting worse and worse with their customer support. Why do my calls get hung up so often? It seems like 1 out of 3 gets dropped and then its right back in the queue. Leaving messages for anyone at 3dcart is a COMPLETE WASTE OF TIME! You will not get a call back.....ever. I think that 3dcart trains their support people to try to deflect the blame for what ever issue you are having back on the customer. I've certainly seen it from... (read more)
Visit 3dcart.comGuest's Comment
Written on: 28/07/2011
It sounds like you talked to the same girl I talked to twice....she is horrible. I call during the day and I think there are around 3-4 people answering the phones for customer service. 1 actually was very very nice and seemed to actually like her job. The other girl just seems to put the blame on me and asks me in a sarcastic voice if i've ever watched any of the videos and stuff like that. Its cool though because i live down the street from their office and this is a very small world ;)
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★★★★★
“Awesome”
Written on: 02/07/2011
Thanks for the great software and support guys. Tried the others, but nothing compares to 3dcart. (read more)
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★☆☆☆☆
“Decent service Terrible Customer service”
Written on: 27/06/2011 by monog1999 (1 review written)
I have been a customer of 3dcart's for over a year. When everything works they are great, but pray you don't have problems because customer support is worse than the dreaded cell companies. You can only make email requests and hope they get back to you. If you do try to call they direct you to the forums to post a problem and say someone will contact you via email. Now if you are calling as a new customer you get great service until you are actually a customer. Then you are not so... (read more)
Visit 3dcart.comGuest's Response to monog1999's Review
Written on: 14/07/2011
Hey, we've been working with 3dCart for over five years. They're so helpful we started reselling their carts to our clients. The only time they send us to the forum is if we asked them to add something to the cart that is custom programming and beyond the reach of normal tech support (it's not a bug fix). So if you don't want to pay for custom programming, they send you to the forum and ask you to post there. If you and a bunch of other people post the same request, it ends up becoming a feature in an new version of 3dCart (check out version 4.0.)
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★☆☆☆☆
“New Client, called early this morning, no answer, left...”
Written on: 24/01/2011
New Client, called early this morning, no answer, left call back, It is now 2:30pm.
Cannot load pictures. Must be a part time business. The employer might work for a company full time and when he/she gets out of work, takes care of this part time business.
What a way to treat a new client.
(read more)
★☆☆☆☆
“I have had great success with 3DCart BUTTTTT, if you...”
Written on: 13/01/2011
I have had great success with 3DCart BUTTTTT, if you ever have an issue don't expect much from their customer support (or lack thereof). The shipping widget went down and for a month the only way my customers could pay is with FEDX 2nd day at $20+. I lost thousands of dollars in sales. I am looking for a new service. I am very disappointed at this point and am still waiting for a call back from children in their support area. A month ago I would have given them a 4 star rating but today... (read more)
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★★★★☆
“When I first started out I used regular html pages on...”
Written on: 13/01/2011
When I first started out I used regular html pages on my main website and a paypal shopping cart but I wanted a lot more features. So I ventured out and went with ZenCart, it's okay but it is not really for the average user and you would need server access and know how to read code and change coding.... it gets old and on top of it, I had to update my own versions as they became available. Not for me!
So, I tried Volusion out briefly, I was going no where with it because I could not even...
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★★☆☆☆
“Stear clear.. They brag about their service compared...”
Written on: 23/12/2010
Stear clear.. They brag about their service compared to competition but sites have had more outages this month than I've ever had anywhere. Oh, you don't see anything about it on their forums, that's because they delete or lock the negative ones. The people running are like kids on a playground. If they don't like something they see, they take their ball. (read more)
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3dcart.com
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To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
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Justinquan's Comment
Written on: 02/05/2013
We have the exact same problem. Been with them for 2.5 years now. Did $1.1mil in 2011, 2000+ page views per day and it handled the traffic just fine. Now that they start monkeying around with the software, my sales are at only $100k YTD and I have customers complaining that the website won't load. It is so slow that I can't even take a phone order because the page won't load. The worst part is that we've spent literally tens of thousands of dollars on SEO work and have over 1000 pages with complete on-page text and meta tags. If we moved to another site, all would be lost! We get nothing from the tech support except "let me escalate this to the admins." The admins do something (or maybe not) and the site runs fast again for a day and they we're back to the same old game. Now they said that the site needs to be moved to a new server, but linkpoint is not compatible with it. We had to upgrade to First Data's Global Gateway e4. Our site has still not been migrated to the new server. 3dcart sounded like a good idea at first, but they cannot handle a true ecommerce store. Go to Yahoo or Amazon. Don't waste your money with 3dcart.