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| Accommodation | 5.8/10  |
|---|---|
| Customer Service | 5.5/10  |
| Resort | 7.6/10 |
| Food | 7.7/10 |
| Location | 8/10 |
| Value for Money | 6.4/10 |
| Reviewer Rating | 7.2/10 |
| Overall Rating | 7.5/10 |
Full review by
andrewcv
on 26th Apr 2008
User Rating : 6
Respect :
0
Good Points: Good food though kids choice restricted. Close-ish to the slopes though there's a steep hill to hotel door. Nice outdoor pool.
Bad Points: Manageress needs some insight into her brusqueness.
General comments: Great skiing at this resort in April so everything else is not that big a deal.
As far as the hotel is concerned, I was a little worried having read the reviews. Initially I was impressed at the manageress and how she sorted things out on our arrival. The room was a little small for a family of four but had a nice view and was ok.
Two days in, everything was fine, then I made the mistake of asking if we could have a little cake for my daughter's 9th birthday at dinner that evening. I'd waited to ask at reception the night before but no one was there. I was made to feel I'd asked for something entirely unreasonable.
I tried to pin the manageress down a couple of times that day as to whether she would manage a cake and got less than clear replies so I went to the Spar in the village and bought one. I then took it to reception and asked if they could bring it out during our meal and was told that there already was a cake prepared.
In the end there was a lovely little cake that was brought out and all the waitresses sang Happy Birthday.
So on reflection what to make of it all? I'm afraid the manageress needs to accept that customer service is not her thing and although she manages to produce the goods, she causes way too much friction. Her heart in is the right place but she has limited abilities for the customer service part of the job she's doing.
We'll probably go back to Obergurgl but not to the Steiner hotels.
They didn't charge us for the cake.
andrewcv's review and ratings | 313 words
Review by
Guest.
on 17th Feb 2008
User Rating : 10
Respect :
0
Overall very good. Obergurgl is a very pleasant ski resort as well. Excellent food. Great room. Really liked the greeting when we got there. The owner works really hard! Small boot room. Not enough space for skis. Said it had a games room but doesn't really.
Guest.'s full review | 46 words
Review by
Euan Webster
on 18th Apr 2007
User Rating : 9
Respect :
0
16 of us enjoyed a lovely stay at the Hotel Bellevue and were made very welcome. The children had a fantastic time.
Euan Webster's full review | 59 words
Review by
NickK
on 12th Feb 2007
User Rating : 10
Respect :
0
We have skied in France, Italy, Canada, Bulgaria and Andorra. We loved Obergurgl and we plan to go back to the Hotel Bellevue next year.
NickK's full review | 106 words
Review by
pinhorn
on 15th Oct 2005
User Rating : 9
Respect :
-1
The Obergurgl resort in Austria was excellent, with a great atmosphere and superb skiing.
The hotel Bellevue was reasonably pleasant and comfortable, but not exceptional by modern standards.
The heating in our bedroom was faulty, and the manager not only failed to help, but offered no apology or compensation. The dining arrangements were inflexible, and involved sharing a table with other guests. One couple asked for their own table as it was their anniversary, and the manager begrudgi ...
pinhorn's full review | 132 words
Review by
Vennwood
on 29th Jul 2005
User Rating : 7
Respect :
0
The hotel staff at Hotel Bellevue, and particularly the hotel manager, were extremely helpful and friendly during our recent stay. The food was excellent and very well presented. The choices were varied and included the traditional local dishes. The rooms were very clean and spacious, though some appear a little dark at first. The lounge areas are among the largest we have ever seen in a ski resort. The views from the lounge and many bedrooms are superb. There is a brightly lit interconnecting ...
Vennwood's full review | 190 words
Review by
gazzersmth
on 17th Jul 2004
User Rating : 3
Respect :
-1
We travelled to Obergurgl to Hotel Bellevue as it was advertised as having childcare facilities. This proved to be the cases, but the childcare assistant could not speak English. The room was painfully small for a family of 4 and overheated at night. Most disappointingly, the management were unwelcoming and unhelpful - they did not seem to have any concept of customer service. A disappointing stay in a beautiful resort.
gazzersmth's full review | 76 words | 1 comment added.
Review by
jim ross
on 18th Apr 2004
User Rating : 5
Respect :
-1
When we arrived at Hotel Bellevue - your family apartment is not available, although you booked it 6 months ago, I've let the people already in it stop for 3 more days. You can have 2 rooms and thats it, no other option, no apology. After tour reps had discussed this with her the manageress never spoke or looked at us again, in fact she was hostile.
Recommend you book somewhere else.
jim ross's full review | 102 words
Review by
BobbyH
on 30th Mar 2004
User Rating : 5
Respect :
0
Hotel Bellevue staff are good, food all good. Not far to walk to the slopes, but We won't be back.
BobbyH's full review | 63 words
Review by
tfclark
on 25th Jan 2004
User Rating : 8
Respect :
+1
I've been to the Bellevue hotel with friends on three separate occasions and to Obergurgl many more times to other hotels. Whilst a little more expensive the facilites are great with the indoor pool, sauna and steam room a great attraction (although beware - this is full european 'rules' - no clothes in the sauna area!)
The food is of the highest standard and I heartily recommend this hotel for quality and for location in the resort. The nightclub under the hotel is great fun!
tfclark's full review | 94 words
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