More Than Home Insurance Reviews

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More Than Home Insurance
2.1 stars
Average rating for this product is: 2.1 out of 5

From 3 ratings and 17 reviews

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Average Ratings for More Than Home Insurance

  • Customer Service2 stars
  • Value for Money2.6 stars
  • Reviewer Ratings2.1 stars
  • Overall Rating2.2 stars

17 Reviews For More Than Home Insurance

  • Guest 8th Sep 2009

    Reviewer rating: 1 stars


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    Very bad customer service over the phone, they are reading from a script and have no emotion or deviation from that script. I have had other quotes up to £100 cheaper and much better service! I would not recommend More Than at all!

  • Guest 7th Aug 2009

    Reviewer rating: 1 stars


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    Worst company. Dont fool yourself into believing that your making a saving.
    If you pay for insurance then your paying for cover: which MoreThan will not give you.
    Laughable.

  • Guest 7th Aug 2009

    Reviewer rating: 1 stars


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    More-Than Home insurance kept delaying paying out until they could find an excuse to worm their way out via some ridiculous clause.
    They have no intention of paying and try their hardest to find a reason not to. Their call center staff have so many departments - none of which seem to communicate with one another. Even finding out the status of your claim is near impossible.. after waiting for half an hour to speak to someone you will be told they dont have the authorisation to give you any info ...

  • Guest 14th Jul 2009

    Reviewer rating: 1 stars


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    More than home insurance are the worst insurance company I have ever dealt with. Don't give them your money or waste any of your time, they're useless.
    There customer service team were unprofessional and very rude. I wasn't even trying to make a claim, but to buy building insurance and I never been treated so badly. I can't imagine how they treat their customers when they do try to claim.

  • Guest 28th Feb 2009

    Reviewer rating: 0.5 stars


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    My husband got a quote through the internet which gave you free contents insurance when you took building insurance With More Than.
    When the policy arrived it said that contents insurance was not included. We rang and had to wait 20mns on the phone. The person on the phone told us that we were insured and the correct papers will arrive in 6-7days. Nothing. We rang again and were assured that the new policy will arrive in 48hours.
    After one week nothing. We are so fed up that we are now thinking ...

  • markandselena 3rd Sep 2008

    Reviewer rating: 5 stars


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    Sorry to see some bad comments about More Than Home Insurance, as I have been a customer for 3 (maybe more) years now and highly reccomend the company based on my experiences. The claims assessor (who sadly I have now met twice!) was friendly, helpful and honest and the Customer Services department have always been spot on. Well worth my £26 a month!

  • letsreview 22nd May 2008

    Reviewer rating: 0 stars


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    At the outset I was told to get key operated window locks which I did. I have now become a victim of burglary and the assessor found a clause hidden in the policy document saying that I had to have a burglar alarm. I have held the policy for 2 years plus and was clearly told at the outset that I had to have the window locks - I was NOT told about the burglar alarm.

    More Than won't listen to the inception call, which they say they still have, and find out what was actually said - they say it i ...

  • Guest 28th Mar 2008

    Reviewer rating: 0.5 stars


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    It's been nearly a month now since my wife knocked our Palsma off the stand whilst decorating. We have made around 25 calls to more than and are always told they have no information to tell us apart from it's being looked into. An Assesor came out and was not very nice to my wife, only wish I had worked from home that day.
    Any way I would not advise anyone to use this company for any type of insurance, car etc.
    If I do not get any joy in the next few days I am going to contact the insurance ombu ...

  • missamoo Rank: Lance Corporal 20th Sep 2007

    Reviewer rating: 4 stars


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    Very good company to deal with, excellent prices.

  • dw1 12th Aug 2007

    Reviewer rating: 0.5 stars


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    Like any home insurance cover, essential, happy to take your money but they make a drama out of a crisis.

  • Tewbacca Rank: Staff Sergeant 5th Jan 2007

    Reviewer rating: 5 stars


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    I see some bad reviews here regarding More Than home insurance, which is sad, and I feel for those people and their experiences.

    I on the other hand, have been with More Than home insurance for 2 years now, and I have had no issues with them at all.

    I had to claim when a storm practically blew my conservatory roof off. The claims handler was so fantastic, and really made me laugh in light of a poor situation - he was funny. My claim was dealt with quickly and efficiently, and my premium ha ...

  • jonnypneumonic69 Rank: Corporal 8th Oct 2006

    Reviewer rating: 0 stars


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    If you have to make a claim with ANY COMPANY, do the following BEFORE you act.

    * Get an independent surveyor in to look at the damage BEFORE anything is done; do this ASAP after the damage happens, and do not tell your insurance (this is your ace in the hole to countermand all the BS they will come back with).
    * Take digital pictures of EVERYTHING (damage, walls, existing decor, anything that just MIGHT be touched when they are in your house).
    * Take samples of your damaged carpet/underl ...

  • sebatcn1 28th Jun 2006

    Reviewer rating: 0 stars


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    I found More Than Home Insurance most unhelpful and obstructive during a recent claim for personal possessions, to the point where I have now cancelled my cover. I was advised incorrectly over the phone, and when I came to make a claim, conveniently, no record of the phone call or advice could be found. In my opinion the customer relations department employ some of the most unhelpful people I have encountered, and they offer an inadequacy of service which I had not previously considered possible ...

  • kat74uk Rank: Corporal 27th May 2006

    Reviewer rating: 0.5 stars


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    When I joined More Than home insurance, I asked if I was now covered, and I was assured that anything that went wrong for me at home, all I need do is call them. YET, I had a terrible year. My PC came crashing down. A few months later some drain people came to clear a blockage, and all the filth shot in the air in my back garden and all over my garden furniture (we are talking toilet waste), fence and patio etc. Then a few weeks later my fridge freezer packed up, and it took the repair guy a we ...

  • foxview Rank: Lieutenant-Colonel 5th Dec 2005

    Reviewer rating: 5 stars


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    I have been with More Than for 4 years, and I've always received great customer service. I have both contents and building insurance with accidental cover, and I found them to be very cheap.

  • waterlily1882 Rank: Captain 8th Oct 2005

    Reviewer rating: 5 stars


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    I have been with More Than for about 6 years now and cannot fault them. We have made 1 claim in that time (shed broken into, and bike and tools stolen).

    The service received was excellent, no hassle what so ever, and the premiums didn't go up.

    I would recommend them to anyone.

  • psands Rank: Corporal 24th Jan 2004

    Reviewer rating: 5 stars


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    I had insurance with Morethan for 4 years before I had to make a claim. My large screen TV fell over while decorating and was unrepairable. One call to Morethan & I was told that Dixons Insurance would be in touch within 3 working days to help with my claim. Next day I was contacted & asked details about my TV's details, features etc. Two days later I received vouchers to take to my local branch of Dixons/Currys for a new TV to the value of £600 plus £30 towards delivery. I cannot pr ...