Chiswick Honda, London W4

I purchased a harley davidson sportster at distance. Expected a clear video of all faults and an honest description. I recieved a glossed over description that avoided all faults. I was promised a service in the video that I then had to argue for while collecting and wasn't done to harley specifications. I had a fresh mot, by them, that missed the faulty rear light, 2 broken exhaust brackets and a pdi inspection that missed the rear sprocket/ belt pulley that was beyond it's service life, plus rust and scratches. All these faults would have been picked up by them as they had taken it in as a p.x. I was told i had to wait until parts came, 9 weeks! and was laughed at when I suggested a hire bike to see me through. I had phone calls from a manager telling me because I initially agreed to it being repaired( before the 9 week wait was realised) that I was ' stuck with the bike ' . I was even offered half of the repairs being done and paid for by them as long as I sent an Email saying I wouldn't pursue them for any other repairs they were liable for. I really would not recommend this dealership, especially buying at distance. They seem to play on the fact you are doing, in my case, a 6 hr round trip and will be reluctant to return empty handed . My advice would be to avoid them. Totally untrustworthy and seem willing to ignore consumer rights for the sake of a profit.

A brand new Honda NC750X DCT motorbike has been purchased at Chiswick Honda by me on the 28th of September 2019. Since day one I have had issues with the gearbox and the motorbike is struggling to change gears mostly 2nd and sometimes 3rd gear. I have been experiencing all kind of issues with the motorbike and these are present. AA recovery had to collect the motorbike and has taken it back to the dealer because they couldn't fix the bike at sight. Dealer said it has done all sorts of tests but cant fault the motorbike and the technician doesn't know what the issue is therefore he cannot fix the motorbike. The motorbike`s issue is mostly with the gearbox but the dealer swears the motorbike is in perfect condition. I the customer feel like I am being played by the sales and service team at Chiswick Honda and feel like under valued as a customer.

Not treated fairly and rejected.

I normally change my bikes every 18 months approximately. Over recent years I’ve been to Chiswick Honda, Dobles Honda, and Jack Lilley Triumph. With Chiswick they were by far the least generous with trade in. I had previously traded in a CBR650F and had to fight to get a half decent trade in for a CB500F.I Went in yesterday to be told that my 2018 CB500F had depreciated by 50%. It had a dent in the tank so slight the salesperson could barely see it. Less than 6k miles. 50% depreciation? I left very disappointed. When I visited the other dealerships above I left feeling fairly treated.Yesterday and when trading in my CBR 650F far from it.The service dept with the two guys I dealt with are great.

In summary I wouldn’t buy a bike from Chiswick Honda but would definitely get my bike serviced there.

I have been going to Chisick Honda for years highly recommended.

Excellent customer service welcoming and very polite staff.

I went there today 6/4/19 I needed to have something checked in my car I went to the service desk I spoke to a man there was no hesitation he got up went to the car and sorted out the problem.Happy days

Purchased a brand new bike Forza at Chiswick on 10/2/2018 customer service was very good and professional and friendly . The salesman was very helpful obliging and kept me updated. Not pushy at all. A great range of bikes and was not kept waiting. They offered a swift service. I would recommend this place!

WOW @ some of the stuff on here , whenever I've been there over the years it's mostly been fine !

As far as the helmet & clothes department goes I had a great experience last week , the very helpful guy there helped me get a small plastic vent for my AGV helmet in a few days , no problem.

THINKING ABOUT A BIKE FROM HONDA CHISWICK? BETTER READ THIS FIRST. YOU'VE BEEN WARNED. Worst motorcycle dealer I came across so far.Honestly, I am the last to complain and this is my first negative review I ever wrote. The sale fell through due to their negligence and instead of apologizing they prefered to lose their face and take a staggering sum of £100 of me. I mean how cheap you have to be to do that?

I went there the other day to part exchange my motorbike. Firstly they took it for MOT and failed it due to not working bulb, numberplate 1/2 inch smaller than legal requirement ( really ? ) and ' excessive play in rear suspension bush ' which later turn out to be loose bush bolt '

It would literally take them less than 5 mnutes to sort all that above for a fee I would be more than happy to pay, but instead they wouldnt't even bother suggesting that and simply failed it, giving me a whole lot of a hassle. Of course they've had all rights to act this way, but next time you think about going there with your hard earned money, think to yourself if this is the level of customer service you would be happy to receive. I was already put off by this but the sales guy offered me good deal so eventually we agreed to p/x, I paid the deposit ( therefore entered legally binding contract ) and we arranged collection date for next week. Dealer then rings me a DAY PRIOR TO EXCHANGE saying that they JUST put my bike through HPI check ( which I thought they did while MOT testing it as that what would you do before offering any px money and actually geting into contract if you consider yourself a sane individual ??? ) and it came up as D category so now they only offering 1/3 of the price we already agreed. Now, I had no clue my bike was cat D (bought it second hand and was not informed about that ) , nor I was willing to sell it for a third of the agreed price, so I decided to leave it on what they said my deposit won't be returned. From then on they simply ignored my each email with refund request, even though it is clear they fault they havent check my bike before offering me money for it and charging me a deposit.

I am truly amazed and astonished by the quality of Honda Chiswick customer service and I will make sure to share my experience with evey biker I know or came across in future. Also I will be taking them to small claims court over deposit. Bunch of lazybones and timewasters.

CALLED UP FOR FOUR iridium SPARK PLUGS FOR A MOTORBIKE. Wanted £95.00!!!!

Elsewhere you can get on line for £48 (They are expensive plugs and needed them today, cant wait for delivery). Went to HGB in Ruislip, Honda Dealer, same plugs, Honda packaging £70.00, £25 cheaper!!. Chiswicks reply,"well there good plugs and last 30000 miles!. Same thing, Chiswick, nice coffee shop, but appalling elsewhere, no wonder your feedback is so poor and customer service unbelievably low. Honda UK should be ashamed of you however your pressurised selling reaps results.

I asked a couple of simple questions prior to a potential purchase one via email and one via online chat both times the responses would take some beating.

1/ Will a full size spare wheel fit in the boot space of an advertised car on their forecourt:

response from the parts department: What is the VIN number of the vehicle?

2/ Are the roof rails on this vehicle OEM as they look different to normal? I can't see any roof bars in the Honda catalogue that match and I want to carry some bikes.

Response: you need roof bars to attach bike carriers.

These people would be better of selling baked beans, they have no product knowledge or the ability to use common sense and ask somebody that might, if one exists that is.

Steer clear, this is the sort of service you get before you have spent any money! I had a lucky escape.

So I bought a brand new NC750x found the process ok. Nothing spectacular.

But since riding this bike for a year and looking at the Crossrunner VFR800x I thought oooh that looks nice.

Twice I have now made contact to show my interest (actually wanting to buy another bike) yet the guy who took my details (can't remember his name) in sales didn't call me back to tell me when they were getting another one. So have since then sent another test ride request via the website with nothing coming back. Complete waste of time. I don't think I want another Honda. I thought going with such a big main dealer and the presence they have I thought the experience would be a lot lot better.

Obviously not!