Jet Airways Reviews
Latest Reviews
★☆☆☆☆
“Pathetic Airlines with almost No Service”
Written on: 03/05/2013 by arj40 (1 review written)
If you are planning to book a Jetairways flight than just away its better to travel on foot than go to JET, I had a problem with a ticket that i had booked via Cleartrip. Can you imagine the standard IVR says "we are experiencing high call volume your minimum wait time is 15 minutes". I tried four-five times during different hours of the day every time i held the line for more than 35 mins and no-one ever answered. If they can not invest on some customer care executives imagine what they... (read more)
★★★☆☆
“Merely Average”
Written on: 20/04/2013
Availed Kolkata (CCU) - Bangkok (BKK) flight departed at 1.30 pm from DumDum new terminal. Got the ticket booked through Cleartrip and it was the second time the airways company made the similar mistake of separating my surname from my middle name. Was a bit tensed about hassles during check-in as I had been unnecessarily warned by the customer care executive over phone. Thankfully, it was smooth to get the boarding pass. The concerned employee didn't even ask me a question, Thanks! There... (read more)
★★☆☆☆
“Gone Downhill. Avoid.”
Written on: 17/04/2013 by AlliD92 (1 review written)
I do a lot of travelling and have flown with Jet on 3 previous occasions, all on the LHR - DEL - KTM route. This trip I noticed that standards had slipped a lot. Check-in staff were fine, but from then on travelling with Jet was a disappointing experience, especially as they're not much cheaper than other airlines flying the same route. Both outbound and inbound the planes were dirty. There was no hand soap in one of the toilets which also had a broken seat. By the end of the flight the... (read more)
★★☆☆☆
“Poor Inflight Food and Beverages Experience ”
Written on: 16/04/2013 by abhi4mhyd
Flew LONDON-DEL on Jet Airways 9W 0121V. Aircraft interiors clean and well maintained. Leg space was quite ok though it was a bit difficult to get into a comfortable position. Food was not much good, even not comparable with Virgin Atlantic, Air India and British Airways. Entertainment system was good. But after paying good amount for ticket it is not recommended to travel with Jet Airways, following are some other concerns related to food and beverages * Food quality of food is not good,... (read more)
★☆☆☆☆
“Poor in flight service and arrogant ground staff”
Written on: 12/04/2013
The airline is mediocre at best.I know a lot of people say Jet is good but I have flown them a couple of times on international flights and found them to be mediocre. Cabin crew are not very much interested in what they are doing. They don't care even to smile. Hot towels which are given before takeoff are snatched back rudely from the passengers. The worst part though is the ground staff. Rude and arrogant. I would like to warn fellow NRI travelers not to use Mumbai for onward domestic... (read more)
★☆☆☆☆
“Jet Airways Sapphiro Credit Card Free Ticket...”
Written on: 08/04/2013
My review of Jet Airways is based on my experience of the airline misleading and cheating me on the name of "Free" / "Complimentary" ticket that I had got as a part of Jet Airways ICICI bank Sapphiro credit card after paying an annual fee of INR 6000 (over USD100) and the terribly poor service quality provided by the airline pre-departure (while making the bookings). In Oct 2012, I had applied for Jet Airways ICICI bank Sapphiro credit card by paying an annual fee of approx INR 6000/-... (read more)
★☆☆☆☆
“Terrible service, No drinks, terrible food”
Written on: 12/03/2013
terrible flight! drinks were served before the first meal, then no more distributed for the next 5 and a half hours. Coffee/tea was served once in 9 hour flight. seat belt sign made it next to impossible to fetch your own drink, and even when I did manage to go and ask for a coffee, I was given a half filled cup of water with nescafe, no milk of sugar, hen the attendant turned and walked away Meals were disgusting and suprisingly small in size. Ground staff was rude , air staff... (read more)
★★☆☆☆
“My LED TV was cracked”
Written on: 11/03/2013 by mvakharia
I paid $200 extra baggage to get my LED TV but when I opened it at home it was cracked. There was just a one inch hole at the top of TV box so never thought of such a huge damage. They are denying for any help and I am feeling very cheated here... Be very careful with their baggage clearance and check all your baggage thoroughly at the airport esp. electronic stuff. (read more)
★★☆☆☆
“Lost baggage”
Written on: 06/03/2013 by Munawwarali (1 review written)
Hi I had travelled from London UK to Delhi, India on 11th December 2012. At Delhi airport my baggage was missing. I had filed the complain at the Airport. Jet Airways wrote me accept compensation on 17 January 2013. Since I was busy in Toronto, I could not accept the compensation. In a hurry on 2 february 2013 they closed my case and now are not offering to compensate me. So finally I am without my baggage and not getting compensation too. Munawwar Ali (read more)
★☆☆☆☆
“Worst Customer care and ground airport Staff”
Written on: 22/02/2013 by guest2102
Airport staff on Mumbai is very arrogant and rude. This is money making airlines from customers . The web check in doesn't work and self check in for few tickets you can't do and the check in staff is very slow . I missed my flight due to their mistake and they told me i should pay extra 4000 Rs for another flight . If you are booking early morning flights ,they are available on low rates but they are doing cheating with customers and if they are missing the flight due to some problem and... (read more)
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Showing 1 - 10 of 84 Reviews
★☆☆☆☆
“Money making airline only”
Written on: 30/12/2012
This airline is horrible and the opposite of trustworthy. Just another money making company made to make money, and to do anything for their customers. The service that was given was absolutely horrendous. They had no manner and tried to scam my entire family out of being mad. We traveled for over 45 hours and slept in Dubai airport. The duty manager was inexcusably rude and a complete jerk. Never take jet airways, even if you don't have a choice, cancel your trip. These people don't deserve... (read more)
★☆☆☆☆
“The worst airline ever !”
Written on: 04/12/2012
Before you jump to conclusion let me assure that this is not a review based upon one experience nor it's because I am angry at the moment. I traveled from Bahrain to bhubaneswar via mumbai. Jetairways allowed me 40 kgs from Bahrain to mumbai and i assumed that it will be the same from mumbai to bhubaneswar as I am travelling with the same airline. I asked for the boarding card to bbsr at Bahrain airport. The attendant told me there is a technical glitch and he cant help me and asked me to... (read more)
★☆☆☆☆
“Horrible take-off, landing and the entire on-flight...”
Written on: 09/10/2012
I dunno whether its just me or others can notice this problem too. I have travelled by Jet Airways for 5 times in the last 6 months, and believe me all the 5 times I've had a horrific experience while take-off and landing..every single time..either some problem with the aircraft or lack of proper pilot training. Specially the Mumbai-Indore route...every single time when I have been on this route by Jet airways, the pilot always gives us a esselworld-roller coaster experience even in a clear... (read more)
★★★☆☆
“Flight ok but customer service needs to be vastly improved”
Written on: 27/09/2012 by blue_monkees (1 review written)
I flew Jet from LHR - Delhi. No problems whatsoever on the way, nice food, good IFE, relatively comfy seats though I fidget loads. On the return leg, we were delayed in Lucknow getting to Delhi for the connection home due to fog so were directed to an almost underground office to speak to customer services. This had quite a few other people stranded (probably due to fog). I have to admit, I was furious with the way we were treated here. We were kept waiting, told they couldn't do anything... (read more)
★☆☆☆☆
“Use it at your own RISK”
Written on: 15/09/2012
The problem started with online booking, where my money was debited from the account and no ticket was issued. The customer care executives are very slow that my problem is not yet solved for more than 15 days and I am yet to receive my money back. The response from their customer care support/emails are very slow that at the end you dont get any solid answer from them. (read more)
★☆☆☆☆
“I wouldn't recommend it to an enemy either”
Written on: 19/08/2012
If you want to have your humanity completely stripped from you in the course of one journey, you don't even have to board the Jet Airways plane, just try to negotiate their customer service and website and it will be enough. Animalistic treatment. Baggage policy on inter Asian international travel is a total shake down. No possibility of prebooking extra baggage on these flights except via a complex system of private agents. Don't just think twice before flying this airline, think a... (read more)
★☆☆☆☆
“Terrible experience”
Written on: 09/07/2012
The most terrible experience. Flight cancelled as I stood in queue at Heathrow. Had to fight my way on ot Kinghfisher flight after four hours in queues and endless argument with nasty, unhelpful staff. Kingfisher did not have enough food for additional passengers on a nine plus hour flight. No apology. Reached airport for return journey at Kathmandu and found my ticket had been cancelled because Jetairways decided I had not embarked on the original journey although Jetairways itself had put... (read more)
★☆☆☆☆
“Worst Expereince”
Written on: 29/05/2012 by kritialla
Recently I travled from London to Hyd Via Mumbai and While Return Hyd to Dubai. My Overall expereince with Jet Airways was very bad this time. Seat : Less Comfort Food : Quality : Very Poor Quantity : Very Less Drinks : Soft Drinks Very Less And from Hyd to Dubai : No Soft Drinks Customer Service : Bad Attitude. Flight Landing : From Mumbai to Hyd : Horrible, All passenger prayed the God to Get down safely, this happened on 12th May 2012 at 12 PM flight. Entertainment... (read more)
★☆☆☆☆
“Arrogance - Cheater”
Written on: 04/05/2012 by AnilSood (1 review written)
Naresh Goel is a cheater. JET AIRWAYS headed by him enrolls the Frequent Flier by holding out a promise that member can redeem points and avail free air tickets. fact remains that as and when you redeem your points, there would be no seat available with JET AIRWAYS till the time the accumulated points expire, as if the Air Line has shut its operations. I have suffered due to arrogance of JET AIRWAYS. Even the Government Authorities have failed to Act. So next time if you are offered FFP... (read more)
★★☆☆☆
“Bad Experience”
Written on: 02/05/2012
Had a very bad experience with the Jet Airways. As the price was reasonable i choosed this flight. Guess i made a mistake here.. the food quantity and quality was bad.. No proper assistance.. (read more)
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Showing 11 - 20 of 84 Reviews
★☆☆☆☆
“WORST EVER EXPERIENCE”
Written on: 19/04/2012
My mom 78 years old was travelling from Jeddah to Mumbai. When the official saw that she was on wheelchair and alone, he demanded that I should provide a medical certificate. When I provided her the certificate which was given by her Doctor in Mumbai. He told me to wait while he will send the certificate to Mumbai and wait for airline doctor's feedback. After finally failing to get a feedback for half an hour we were told that the counter has been closed and she has to go back. We were... (read more)
Guest's Comment
Written on: 25/04/2012
Their standard is going down. These people just don't case, same goes for other as well. Welcomed to the corporate world of customer no service. Just give us your money. They don't treat people as individual but add how much they can get out of you. I wonder why they get better treatment just because you are a corporate company. Theses couples must travel economy just to experienced what itlike. If I was running a airline, I would seed to theed comfort of economy passengers sec week add theed business. Any way only good know when theses peeped will have the human though and not just Fred for money
Reply to this comment
★☆☆☆☆
“Plane decompression failed”
Written on: 06/04/2012 by KS1234
We were 30 minutes into the flight when the decompression failed and we returned to Heathrow. This was handled very well but from the point of landing it turned into a farce. We were kept on the plane for three hours. We were booked into a hotel but then we had no direct correspondance from the Airline until the next evening. We were given a UK phone number to call which wasn't answered and an Indian number where people said it wasn't their problem. The desk at Heathrow wasn't manned until... (read more)
★★★★★
“THE BEST IN THE WORLD”
Written on: 05/04/2012
jet airways is the best airline i would want to be a pilot for and it is fantastic and liveful. (read more)
★☆☆☆☆
“TERRIBLE CUSTOMER SERVICE”
Written on: 20/02/2012
If you have a problem and need assistance be assured you will NOT get it with Jet Airways customer service. THere was a problem with my booking that resulted in an over $300 charge. I have been trying to reach someone for nearly 2 weeks now to try to get the charge waived due to misleading onto on their web site but I am bounced back and forth between email and phone help desk with none offering to solve the problem. I have tried to find a number or email for a VP or higher management... (read more)
★☆☆☆☆
“Most horrible service ever”
Written on: 30/12/2011 by bhalla.mansi
Ours was a connecting flight from Bangalore to Lucknow via Mumbai. So far i used to think Kingfisher is the worst airlines ever, but today Jet airways claimed this title and here's how - - Firstly these geniuses cancelled both our flights and gave us the option wherein the first flight from Bangalore to Mumbai got started 2 hours earlier than our booked option and the next flight 9 hours later than our booked option! Thereby making us wait at the Mumbai airport for 11 hours! -So well we... (read more)
★☆☆☆☆
“Jet Airways Avoid at all costs ”
Written on: 23/11/2011
Jet airways not fit for international travel Hi I booked jet airways on LHR-DEL-ATQ route for 20th nov.The flight was delayed by 23 hours and no accommodation & food were offered to the passengers..I ended up spending 220 pounds on my food and accommodation near LHR.They didn't rebook us for onward destinations from New Delhi.The passengers had to rush to jet airways customer services counters at the (DEL )domestic airport with their luggage to rebook them . They were meant to rebook us... (read more)
★☆☆☆☆
“worst budjet indian airlines”
Written on: 31/10/2011 by ziahssn
jet airways.....first time and last ever?.....why ?....i have used jet Air to go bangladesh and i had stop over of 9 hours in mombai and when i landed at dhaka bangladesh airport within minutes i got out of airport but when i got home i found that goods mising from my suitcase....a brand new iphone 4 32 GB mising and plastic bag was ripped even though suitcase was locked...the phone cost £699 and it wasn't mine my friends phone Ever since i got back to london i have been trying to talk to... (read more)
★★★★★
“brilliant, great value for money”
Written on: 16/07/2011 by beca (3 reviews written)
RETURN FLIGHT: LONDON HR - MUMBAI - BANGKOK. the attention to detail the cabin crew with jet airways have is amazing. as soon as we boarded the plane we were given a little carton of lemon juice and a cold towel, blankets, ear plugs and eye masks are provided and there is a tv screen with up to date films, games, documentaries which is FREE. the flight was only late once, landing in Mumbai and this was because of air traffic, no fault of jet airways. there was even hand moisturiser and air... (read more)
★★☆☆☆
“Hell on Earth”
Written on: 01/06/2011 by dole (0 reviews written)
My large family & I flew out to India from the UK on various dates in January to attend a special event. There were 19 of us that flew out in total. We all had return flights from London to Mumbai, then Mumbai to Porbandar. We use JetAirways as we have been flying with it since it started and has generally been very good. However, on our latest trip we were very disappointed with the service. For example the check-in girl in London said we would all be sitting together...we were placed in... (read more)
★★☆☆☆
“Its okay.. nothing special as ppl say.. They have...”
Written on: 17/05/2011
Its okay.. nothing special as ppl say.. They have dirty and stinky blankets... Make sure you carry your own!!!!! And they only give 1 Chappatti, which is not enough, so carry your own!!!!! (read more)
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Showing 21 - 30 of 84 Reviews
★☆☆☆☆
“Extended my trip by changing it over the phone at the...”
Written on: 28/03/2011 by garylion (1 review written)
Extended my trip by changing it over the phone at the Uk office but they also changed my co-travellers flight which meant for her to get back on the original date it cost her over £700! They have decided it was my fault but her name was never mentioned and they refuse to except any responsibility saying I asked for both flights to be changed which i certainly did not! they are basically calling me a liar which I take great offence at! Needless to say I will not be flying with them ever... (read more)
★☆☆☆☆
“having been with jet airways before, we flew with them...”
Written on: 13/02/2011 by sootysoo (2 reviews written)
having been with jet airways before, we flew with them again bad mistake, we had all our seats booked both ways london mumbai, mumbai bangkok, ok going out but a complete mess on the way home. We had babies in front of us that cried all the way on the long part for nearly 10 hours, they bought the meals round, but no drinks, we had to ask, then no water or any drinks for about 6 hours, then another meal service again we had to ask for drinks, the stewards was not helpful at all, and they... (read more)
★☆☆☆☆
“I have flown with Jet Airways several times since 2007...”
Written on: 06/02/2011
I have flown with Jet Airways several times since 2007 but would NOT recommend them again because of their poor customer service. They lost my luggage on arrival at Delhi airport and we struggled to find the Jet Airways representative to report the loss and then waited 2 hours to complete their lost luggage form. There were 7 other passangers who lost their bags and that was just one flight! We eventually received our luggage 10 days late and the valuable items missing/stolen. Do not expect... (read more)
★★★★☆
“After reading reviews of this airline i was a little...”
Written on: 13/01/2011
After reading reviews of this airline i was a little skeptical about flying with them, but as they were the cheapest option BY FAR we had little choice but to use them! However i can honestly say that the entire journey to and from our destination was extremely pleasant!
My partner is rather tall (6"6) so we kindly asked the lady at the check in if we could have extra leg room. She was extremely helpful and phoned a number of different people in order to do this for us. She also assured us...
(read more)
★★★★★
“BOM-DEL ”
Written on: 10/01/2011
BOM-DEL
air india
on thursday i was traveling from del 2 bom in b777-300er we first ask about status the plan wazzz delay i wazz sad bi they were sending another flight so i was happy
on the airport- we were standing on the line for a lil bit of time after the ticketing she told that it wazz eco bt we bot an ecu so they allowed us
in the flight-the flight wazznt full so me nd my dad came .by the way my dad worked with airindia
so we sat the air hostess was kind and allowed me 2 change my...
(read more)
★☆☆☆☆
“Very rude & unhelpful ground staff in Delhi (though...”
Written on: 03/01/2011
Very rude & unhelpful ground staff in Delhi (though better in Singapore). Never checked the queue for any passengers before closing check-in. Can't find anyone to help/complain. The check-in counter gals were full of attitude, looked like they were not happy (either with job or may be with passengers). My worst experience ever with an airline. Will never fly even it is free. (read more)
★☆☆☆☆
“I never seen such rude cabin crew. During the flight a...”
Written on: 30/12/2010
I never seen such rude cabin crew. During the flight a lady left her chair to talk to her friend who was sitting to rows behind her. When a crewmember wanted to pass her with a chariot, the lady did all her best to make room in the aisle. When the crewmember passed her, she threw her hands up in the air, rolling her eyes and maked gestures to her collegues 'of what a stupid woman'. When I had breadfast i placed my tray at the tray of my partner as i needed to go to the restroom. The 'nice'... (read more)
★☆☆☆☆
“it the most unsatifactory flight i have ever been on....”
Written on: 29/12/2010
it the most unsatifactory flight i have ever been on. the flight was first delays almost 3 hours then they took me to diu and then provided a taxi to porbandar witch took and extra 5 hours. i was attending a funernal which i never made it to. if i wanted to travel by road would have taken a bus. i have been told by the taxi driver that this is a regular occurance and it is cheaper for jet airways to taxi people by road and yest charge the passenger for the flight. paid over 7000Rs per... (read more)
★☆☆☆☆
“My baggage got delayed while traveling to Mumbai on 20...”
Written on: 28/12/2010
My baggage got delayed while traveling to Mumbai on 20 December. After waiting at the baggage claim for an hour, we were told that it has been delayed. Then for around 150 people, they had two staff members to assist with the forms for delayed luggage. They took around 10 mins per person to fill out the forms. There was only one printer (Dot matrix ..hahhaha) that almost ran out of ink. Two horrible hours at Mum airport!! Next day, I called up the numbers and got answer after a long wait. I... (read more)
★☆☆☆☆
“We sat on the flight for 10 hours and they made so...”
Written on: 19/12/2010
We sat on the flight for 10 hours and they made so many stupid reasons and ultimately they said the flight is cancelled. There was nobody in the arrival to answer the passengers. Ultimately senior British police team had to be called to handle the situation. Passangers waiting outside in freezing condtion overnight to get an update but nobody turned up until next morning at 8 and they said that flight is cancelled. They did not accomodate any passangers in the hotel. Luggage is still... (read more)
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Showing 31 - 40 of 84 Reviews
★☆☆☆☆
“extremely rude flight attendants.Food is lousy....”
Written on: 17/12/2010
extremely rude flight attendants.Food is lousy. Indians think we can only eat their curry rubbish all the time. Uncomfortable. Food trays in the front kept on getting unlocked. I ve flown two times i need to say attendands were rude both time from ny to brussels brussels to chennia, and chennai to brussels brussles to ny. I am sorry I flew this flight. Bags were mishandlef too. Actually i dont like to give even a 1 rating for the shamefull customer service i got from these attendants. (read more)
★★☆☆☆
“My partner had previously travelled and thought we'd...”
Written on: 15/12/2010
My partner had previously travelled and thought we'd choose to go with Jet rather than Emirates who we flew to India with before. Firstly, seat uncomfortable, pad kept coming off (hostess mended it). Secondly, toilet was disgusting, I have never been on a plane where I have gone to the loo and been confronted with a dirty toilet and lots of water on the floor. I asked the hostess if she could clean it which she did with a cup of water! I went to the other toilet which was not good either.... (read more)
★☆☆☆☆
“worst flight i have ever taken small seat...”
Written on: 12/12/2010
worst flight i have ever taken small seat unconfortable staff not intrested ticket was cheaper than many others pay the extra and dont fly with this shower of s***t food unediable nothing more to say than useless airline and i will never go with them again use qatar or similiar (read more)
★★★★☆
“2 Bags were delayed into Toronto and there was no...”
Written on: 03/12/2010 by anuptn (13 reviews written)
2 Bags were delayed into Toronto and there was no proper follow up from 9W. Finally when it came in there was no compensation as well, reason stated by the Jet Airways Staff is, since all bags were not lost, no compensation.
Anyways the journey was comfortable. Brussels Airport is not the most convenient Airport for the Transit. I can't complain assuming that BRU is offering a lot of facilities to 9W.
Would I travel again on Jet Airways? The answer is yes, most certainly.
(read more)
★☆☆☆☆
“Today's Flight 9w229 22/11/2010 Brussels -Delhi. In...”
Written on: 22/11/2010 by Paul Majerus (1 review written)
Today's Flight 9w229 22/11/2010 Brussels -Delhi. In spite of having a totally valid return ticket (this was the outward leg, the return leg being the Thursday morning flight from Delhi) and arriving at the checkout over 2 hours prior to the flights departure, I was refused a boarding ticket because the plane had apparently been changed and was overbooked. The alternative proposed by your unapologetic staff in Brussels airport was to fly to Chennai and then take an internal flight to Delhi... (read more)
★★☆☆☆
“I had used Jet Airways for domestic short haul flights...”
Written on: 22/10/2010 by amitkarpe (7 reviews written)
I had used Jet Airways for domestic short haul flights and I have impressed with their service. But during my Flight back and forth from London to Mumbai the experience was just about alright.
Value for money is really low. I paid £400 odd. The seats are uncomforatable, I might be biased here because I am used to travelling in Premium economy. But the food service was terrible. The portions were not at all filling and when I asked for fizzy drinks or water to keep myself hydrated during...
(read more)
★☆☆☆☆
“Do NOT fly with this company. Horrible customer...”
Written on: 21/10/2010
Do NOT fly with this company. Horrible customer service and extremely rude. They made us pay $100 even thought all the bags were not overweight and made us leave the laptop bag. They do not give you seats for the connecting flight, you have to go get your boarding pass in the connecting airport and they don't even tell you where to go...Worst experience ever!! (read more)
★☆☆☆☆
“My experience with Jet has been terrible. The customer...”
Written on: 05/10/2010
My experience with Jet has been terrible. The customer service i would say is the worse here. Right from the Ground staff you get ready for Disaster. They were so rude especially the ones on Toronto Airport. In flight service is terrible. They do not serve you anything until you starve to death!! I am not joking... flight left at 6:10 pm from Toronto and no snacks/ drinks/ refreshments/ meals were served until 8:30 pm. My father being diabetic had a very tough time because he could not... (read more)
★☆☆☆☆
“Recently on 3rd August i have travelled with Jet...”
Written on: 19/09/2010 by Lavanya Prashant (1 review written)
Recently on 3rd August i have travelled with Jet airways from London to Hyderabad. i would say the service in the flight was good where me and my 2 1/2 years old daughter have enjoyed the flight service. Worst came, when i rang Customer care to change my ticket from hyderabad to London. Intially my flight was on 19th August which chnaged it to 29th August. When i rang them they were not at all helpful in the service and very rude and abrupt.
They mentioned i need Jetairways Confirmation...
(read more)
★☆☆☆☆
“Avoid Jet if you live outside of India as their...”
Written on: 15/09/2010
Avoid Jet if you live outside of India as their customer service will try to fleece you for every single dollar. We bought USA-India and Indian domestic ticket from them. Then we tried to change a one way DEL-Calcutta ticket. Their customer service claimed that it will cost us US$120 fare difference (per person) plus a penalty. I pointed out that if I just bought a fresh set of tickets on their website, it will cost me $75. They countered by saying that if I did not use the domestic... (read more)
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Showing 41 - 50 of 84 Reviews
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Singh_Shona's Comment
Written on: 06/05/2013
I agree with this. It just knows how to make money by cheating people. When you call them, they will keep you on hold for minimum 30 minutes and for each minute, you have to may one rs. At the end also, you won't know if you are going to get connected or not. Worst service ever seen.