Jet Airways Reviews

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★★☆☆☆
1.9 / 5
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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Jet Airways

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Latest Reviews

★☆☆☆☆

“Terrible Customer Service and Poor Baggage Handling”

Written on: 24/07/2015 by rkishore (2 reviews written)

I used this airlines to fly to India for my wedding last year, on my return journey, I found that my new hard top suitcase that was checked in was broken (a big crack running along the top of the suitcase), I immediately took it to the counter at the airport to complain. They took down my details for someone else to contact me to arrange for a replacement as they did not have any in stock. I had to complain and follow up several times over several months and finally they agreed to pay 50% of… Read Full Review

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★★☆☆☆

“Jet airways delhi book counter service is very very bad ”

Written on: 25/05/2015 by NathanWhite396 (1 review written)

They dont know about the visa or connecting flight they just tell to customers u r wrong. The service is very very bad sorry for that i dont want to say like that for ur airline but when they talk with me u r wrong then i explain everything to ur staff but they give me answer i never go there they told me how can we belive u go macau for visit then i tell to him i go hongkong and hongkong airport inside have ferry terminal for macau. And I explain when i arrive hongkong airport then i go direct… Read Full Review

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★☆☆☆☆

“Beware of Jet Airways !!!”

Written on: 31/03/2015 by hongnnguyen (1 review written)

I booked two round trips from Los Angeles California to Brussels Belgium with one stop in Toronto Canada and another round trip from Orlando Florida to Brussels Belgium with one stop in Toronto Canada. The flight from Los Angeles and Orlando to Torondo is handled by Air Canada and, the flight from Toronto to Brussels is handled by Jet Airways. We suppose to meet in Toronto to board the same Jet Airways flight to Brussels . On the Expedia website, eventhough there is a display "Important… Read Full Review

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★★☆☆☆

“international transfer”

Written on: 06/02/2015

Our travel agent booked Jet airways for our return journey from Singapore to UK. We had an international transfer at New Delhi. The food was tepid , a breakfast,there were very few drinks offered on a 6hr flight. My husband's screen wasn't working so although it was re-booted it still wasn't working so he was unable to watch any programmes even though the selection was poor The steward couldn't care less. The worse thing on this flight was the state of the toilets, urine all over the seat. It… Read Full Review

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★★★★☆

“Good flights both ways”

Written on: 01/12/2014 by Katiejean (1 review written)

We have just flown from LHR to Delhi and back. After reading some reviews we had concerns. These were unfounded. The flights were on time, seats comfortable, large selection on entertainment, complimentary drinks, food was satisfactory, better than some and the staff very attentive and helpful. I hope this puts some travellers minds at rest… Read Full Review

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★☆☆☆☆

“The most terrible experience with jet airways I would...”

Written on: 24/10/2014

The most terrible experience with jet airways I would never recommend… Read Full Review

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★★★★★

“Fantastic!!”

Written on: 19/08/2014 by Pepper1962 (1 review written)

We flew with Jet-airways 28th August. 2014, we had heard really bad reports. We had a great flight from LHR to Mumbai, then on to Singapore, the cabin crew we very polite and very helpful, plenty of drinks, food was very good, but did get a bit fed up with curry 3 times in one day!!! The flights were on time, aircrafts were very clean and we had plenty of leg room as pre booked seats ( at no extra cost!!) would fly with Jet airways again and will recommend!!… Read Full Review

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★☆☆☆☆

“You rate airline favourably when it stands by you and...”

Written on: 18/07/2014

You rate airline favourably when it stands by you and does every thing in its power when things go "Pear shaped", Quite opposite with Jet! Was flying out with Jet on 19th Feb., when I arrived at airport was informed that due to tech reasons flight had been cancelled(crap Air planes!), and I had been rebooked on the earliest availability on 23Feb. I was offered no rerouting on another airline, no accommodation, no compensation, not even a telephone call home to seek help and not even a bottle… Read Full Review

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★★★★★

“Very Good Experience”

Written on: 07/06/2014 by Smartkz186 (1 review written)

After reading some bad reviews I was was a bit worried about flying with the Airline,(we flew LHR-Delhi-Katmandu,return,) but what a surprise, it was wonderful, the check in was straight forward and prompt, the Aircraft was clean,meals were lovely,in flight entertainment was really good, the staff very helpful and polite,flights left on time,would definitely travel on Jet Airways again and recommend to friends and family… Read Full Review

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★☆☆☆☆

“Very snobbish employees and less sitting space”

Written on: 17/05/2014 by 6Robb (1 review written)

The employees are not at all friendly, nor service oriented. They are worse than the typical Govt. employees. And yes, they are so snobbish, that most of them behave as though they are some big shot person, doing a small condescending favour to you and that you are a beggar. They treat you worse than a beggar. Secondly, the sitting space is literally cramped with most flights having no inflight entertainment system. The food is pathetic. However, the leg space is so small, that for any person… Read Full Review

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★☆☆☆☆

“Charging in excess of quoted price”

Written on: 13/03/2014 by JetAirwaysUnhappyCustomer (1 review written)

I booked 2 flights with Jet airways in Canada for a travel portion India. They quoted me a price in Canadian dollars, they sent me a receipt in Canadian dollars however when I looked at my statement, they charged me in USD which resulted in the ticket costing approx. $45 more. I complained tot he airline, they sent my request to Guest Relations, (This was in January) I never heard from their Guest Relations department. I disputed the charges through my credit card company. It's interesting how… Read Full Review

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★☆☆☆☆

“Mockery of the Refund for cancelled flight.”

Written on: 21/02/2014 by chauhany (1 review written)

My wife and son had a ticket from London (Heathrow) - Delhi -Chandigarh. The flight from Delhi to Chandigarh was cancelled due to low visibility in Chandigarh. Today Jet Airways refunded £1.40 each for the 2 tickets, for the Delhi-Chandigarh Flight. What a Shame. Apart from this follwing is what I have experienced: 1. No Cusatomer Service. 2. Rude/Bully Check-In staff at Dewlhi Airport. 3. Painfully small portions of food served in flight. Was hungry throughout. 4. Call center is in India… Read Full Review

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★★★★☆

“Elaborate Unaccompanied Minor Policy”

Written on: 18/01/2014 by tomisback (5 reviews written)

My travel agent introduced me to Jet's UM policy (I booked my son as a UM on Jet Airways to New Delhi). Their unaccompanied minor policy is absolutely elaborate and fairly easy to understand… Read Full Review

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Pressi's Response to tomisback's Review

Written on: 27/07/2014

I like to know more about the child's travel experience as a UM on Jet?

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★★★☆☆

“Good Experience”

Written on: 25/12/2013 by june20 (7 reviews written)

My experience with Jet Airways has been good. Their customer service is good and so is their in-flight service. They need to work a little on their baggage handling stuff… Read Full Review

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★★☆☆☆

“Very bad luggage handling”

Written on: 23/12/2013

Jet airways is terrible with baggage handling especially when you change international to domestic. I lost my 3 bags… Read Full Review

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★☆☆☆☆

“How to measure service”

Written on: 11/11/2013 by Jet_airways_gets_your_bags_stolen (1 review written)

When everything goes well, service is easy, people pay, they receive service and both sides leave happy. True service is measured in how you handle things when they do not go according to plan. In April of 2012, my bag was stolen out of the possession of Jet Airways in Toronto, and they even admitted all wrong doing, but still, one and a half years later, I have not seem a single cent, or any other form of compensation for my loss. … Read Full Review

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★☆☆☆☆

“Worse baggage policy and customer service”

Written on: 28/09/2013

We are well travelled and have never experienced such poor service with a product that is so ill conceived - the 15kg baggage allowance and the accompanying overweight charges. Had we know this ahead of time we would hav NEVER booked Jet Airways as it is the most unaccomodating airline when compared to the other airlines covering the same route. It is pointless to discuss the issue with customer service as they are robotic in the scripted even-toned responses that are not helpful, and gives the… Read Full Review

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★☆☆☆☆

“STAY FAR FROM JET AIRWAYS!!!!!!”

Written on: 20/08/2013 by anilkr1 (1 review written)

Worst Airlines Ever. I have been travelling for over 12 years, First time I ever opted to take Jet Airways. That was a big mistake. They did a mistake with my name during the reservation. To correct my name they said they need to get me new ticket on different return date and they said that they will change it back to original date a bit later. Based on these conditions I said OK. In TO direction, I had a connecting flight in Mumbai with very little time. Things got delayed in the baggies… Read Full Review

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Sandeep.compark's Response to anilkr1's Review

Written on: 30/08/2013

sir, i am travel agent here in india
help u here your tickets information sending me.

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★☆☆☆☆

“Jet Tele Check In - RUBBISH”

Written on: 16/08/2013

Nowadays, the tele check in for Jet Airways flights have become so terrible and tough. Most of the times, you can not get connected for over 45 minutes which they call as high volume traffic. This sounds rubbish and unbelievable. I wonder whether they are reluctant to add more customer care personnel… Read Full Review

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★☆☆☆☆

“rubbish airline”

Written on: 12/08/2013 by Dobby73 (1 review written)

True to reputation Jet Airways is the worst airline ever. To start with you can't do online check-in if travelling with kids/infants. Called customer service and spoke to a guy called Rohan. He firstly couldn't understand what I was saying but when he finally understood he couldn't explain why can't do online check for kids. Kept on repeating like a parrot the same thing again and again. His best advice was to check in at airport...great. couldn't get window seat but was given scraps left. Food… Read Full Review

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