Jet Airways Reviews

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★★☆☆☆
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  • Quality of Entertainment

  • Quality of food

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Jet Airways

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Latest Reviews

★★★★☆

“Good flights both ways”

Written on: 01/12/2014 by Katiejean (1 review written)

We have just flown from LHR to Delhi and back. After reading some reviews we had concerns. These were unfounded. The flights were on time, seats comfortable, large selection on entertainment, complimentary drinks, food was satisfactory, better than some and the staff very attentive and helpful. I hope this puts some travellers minds at rest… Read Full Review

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★☆☆☆☆

“The most terrible experience with jet airways I would...”

Written on: 24/10/2014

The most terrible experience with jet airways I would never recommend… Read Full Review

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★★★★★

“Fantastic!!”

Written on: 19/08/2014 by Pepper1962 (1 review written)

We flew with Jet-airways 28th August. 2014, we had heard really bad reports. We had a great flight from LHR to Mumbai, then on to Singapore, the cabin crew we very polite and very helpful, plenty of drinks, food was very good, but did get a bit fed up with curry 3 times in one day!!! The flights were on time, aircrafts were very clean and we had plenty of leg room as pre booked seats ( at no extra cost!!) would fly with Jet airways again and will recommend!!… Read Full Review

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★☆☆☆☆

“You rate airline favourably when it stands by you and...”

Written on: 18/07/2014

You rate airline favourably when it stands by you and does every thing in its power when things go "Pear shaped", Quite opposite with Jet! Was flying out with Jet on 19th Feb., when I arrived at airport was informed that due to tech reasons flight had been cancelled(crap Air planes!), and I had been rebooked on the earliest availability on 23Feb. I was offered no rerouting on another airline, no accommodation, no compensation, not even a telephone call home to seek help and not even a bottle… Read Full Review

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★★★★★

“Very Good Experience”

Written on: 07/06/2014 by Smartkz186 (1 review written)

After reading some bad reviews I was was a bit worried about flying with the Airline,(we flew LHR-Delhi-Katmandu,return,) but what a surprise, it was wonderful, the check in was straight forward and prompt, the Aircraft was clean,meals were lovely,in flight entertainment was really good, the staff very helpful and polite,flights left on time,would definitely travel on Jet Airways again and recommend to friends and family… Read Full Review

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★☆☆☆☆

“Very snobbish employees and less sitting space”

Written on: 17/05/2014 by 6Robb (1 review written)

The employees are not at all friendly, nor service oriented. They are worse than the typical Govt. employees. And yes, they are so snobbish, that most of them behave as though they are some big shot person, doing a small condescending favour to you and that you are a beggar. They treat you worse than a beggar. Secondly, the sitting space is literally cramped with most flights having no inflight entertainment system. The food is pathetic. However, the leg space is so small, that for any person… Read Full Review

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★☆☆☆☆

“Charging in excess of quoted price”

Written on: 13/03/2014 by JetAirwaysUnhappyCustomer (1 review written)

I booked 2 flights with Jet airways in Canada for a travel portion India. They quoted me a price in Canadian dollars, they sent me a receipt in Canadian dollars however when I looked at my statement, they charged me in USD which resulted in the ticket costing approx. $45 more. I complained tot he airline, they sent my request to Guest Relations, (This was in January) I never heard from their Guest Relations department. I disputed the charges through my credit card company. It's interesting how… Read Full Review

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★☆☆☆☆

“Mockery of the Refund for cancelled flight.”

Written on: 21/02/2014 by chauhany (1 review written)

My wife and son had a ticket from London (Heathrow) - Delhi -Chandigarh. The flight from Delhi to Chandigarh was cancelled due to low visibility in Chandigarh. Today Jet Airways refunded £1.40 each for the 2 tickets, for the Delhi-Chandigarh Flight. What a Shame. Apart from this follwing is what I have experienced: 1. No Cusatomer Service. 2. Rude/Bully Check-In staff at Dewlhi Airport. 3. Painfully small portions of food served in flight. Was hungry throughout. 4. Call center is in India… Read Full Review

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★★★★☆

“Elaborate Unaccompanied Minor Policy”

Written on: 18/01/2014 by tomisback (5 reviews written)

My travel agent introduced me to Jet's UM policy (I booked my son as a UM on Jet Airways to New Delhi). Their unaccompanied minor policy is absolutely elaborate and fairly easy to understand… Read Full Review

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Pressi's Response to tomisback's Review

Written on: 27/07/2014

I like to know more about the child's travel experience as a UM on Jet?

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★★★☆☆

“Good Experience”

Written on: 25/12/2013 by june20 (7 reviews written)

My experience with Jet Airways has been good. Their customer service is good and so is their in-flight service. They need to work a little on their baggage handling stuff… Read Full Review

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★★☆☆☆

“Very bad luggage handling”

Written on: 23/12/2013

Jet airways is terrible with baggage handling especially when you change international to domestic. I lost my 3 bags… Read Full Review

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★☆☆☆☆

“How to measure service”

Written on: 11/11/2013 by Jet_airways_gets_your_bags_stolen (1 review written)

When everything goes well, service is easy, people pay, they receive service and both sides leave happy. True service is measured in how you handle things when they do not go according to plan. In April of 2012, my bag was stolen out of the possession of Jet Airways in Toronto, and they even admitted all wrong doing, but still, one and a half years later, I have not seem a single cent, or any other form of compensation for my loss. … Read Full Review

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★☆☆☆☆

“Worse baggage policy and customer service”

Written on: 28/09/2013

We are well travelled and have never experienced such poor service with a product that is so ill conceived - the 15kg baggage allowance and the accompanying overweight charges. Had we know this ahead of time we would hav NEVER booked Jet Airways as it is the most unaccomodating airline when compared to the other airlines covering the same route. It is pointless to discuss the issue with customer service as they are robotic in the scripted even-toned responses that are not helpful, and gives the… Read Full Review

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★☆☆☆☆

“STAY FAR FROM JET AIRWAYS!!!!!!”

Written on: 20/08/2013 by anilkr1 (1 review written)

Worst Airlines Ever. I have been travelling for over 12 years, First time I ever opted to take Jet Airways. That was a big mistake. They did a mistake with my name during the reservation. To correct my name they said they need to get me new ticket on different return date and they said that they will change it back to original date a bit later. Based on these conditions I said OK. In TO direction, I had a connecting flight in Mumbai with very little time. Things got delayed in the baggies… Read Full Review

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Sandeep.compark's Response to anilkr1's Review

Written on: 30/08/2013

sir, i am travel agent here in india
help u here your tickets information sending me.

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★☆☆☆☆

“Jet Tele Check In - RUBBISH”

Written on: 16/08/2013

Nowadays, the tele check in for Jet Airways flights have become so terrible and tough. Most of the times, you can not get connected for over 45 minutes which they call as high volume traffic. This sounds rubbish and unbelievable. I wonder whether they are reluctant to add more customer care personnel… Read Full Review

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★☆☆☆☆

“rubbish airline”

Written on: 12/08/2013 by Dobby73 (1 review written)

True to reputation Jet Airways is the worst airline ever. To start with you can't do online check-in if travelling with kids/infants. Called customer service and spoke to a guy called Rohan. He firstly couldn't understand what I was saying but when he finally understood he couldn't explain why can't do online check for kids. Kept on repeating like a parrot the same thing again and again. His best advice was to check in at airport...great. couldn't get window seat but was given scraps left. Food… Read Full Review

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★☆☆☆☆

“WORST AIRLINE EVER”

Written on: 08/08/2013

Please do not fly Jet Airways when you are connecting from International to Domestic flight. Their baggage allowance is 15kg ONLY. I traveled from USA to Chennai via Lufthansa and then from Chennai to Coimbatore via Jet Konnect. I have never had a worse customer service. I had 3 bags weighing 20kg each(international allowance is 23kg each). Jet airways allows only 15kg and charges Rs.250 per kg for excess baggage. I paid Rs.3750 for the extra 15kg. I explained to them that I was traveling from… Read Full Review

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★☆☆☆☆

“No care for Religious Sentiments”

Written on: 07/08/2013 by MukeshSolani (1 review written)

Laughable...Along with my tickets I had booked a SkyCafe Veg meal..But due to a religious occasion I wanted it to be changed to Jain Meal...I mailed Jet Airways with my request 15 days prior to my flight...After some 4-5 days they reply once purchased cannot be changed is their policy which just made me laugh because like they made food for me when I purchased it...& if they do God save my fellow Indians having meal on their flights...I followed up saying that their weird policy just hurts… Read Full Review

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★★★★☆

“not so bad at all”

Written on: 19/07/2013

I travelled on jet london-delhi-london last week; w0121-0122 .going out to delhi was a full house flight but crew coped admirably. I found the toilets very well maintained and functioning throughout. Due my own mistake I did not specify an aisle seat and felt a bit claustrophobic. I requsted for a supply of oxygen to feel comfortable.this was done very promptly and hostesses kept asking me if they should announce for a doctor which was not necessary but their concern was genuine. For the return… Read Full Review

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★★★★☆

“Mediocrity Persists Despite Mild Improvements”

Written on: 03/07/2013

BOM-DXB on a Boeing 737-800. The problem of having the aircraft parked on the Santacruz terminal should be resolved once the first wing of the new International Terminal opens at Bombay, or so we dare hope. Once again, Jet's old Economy class simply must be updated to more ergonomic and space-efficient seats - though ample space is available, the colour scheme is antiquated. Cabin crew remain unsmiling for the second flight in the same 3 weeks, though there was no subtle reluctance - a chilly… Read Full Review

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Sandeep.compark's Comment

Written on: 30/08/2013

send me you jet airways international tickets
giving you results

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