Jet Airways Reviews

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★★☆☆☆
1.9 / 5
115
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  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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Jet Airways

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Latest Reviews

★☆☆☆☆

“Crappy Flight and attendants ”

Written on: 23/08/2016 by Raphaelo404 (1 review written)

Crappiest plane ever, rude flight attendants. I swear I will never fly with jet airways in my entire life. The plane looked so old and crammed… Read Full Review

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★☆☆☆☆

“HORRENDOUS SERVICE!!! ”

Written on: 18/02/2016 by ASSDUHDsdd (1 review written)

Never ever do an offline booking with Jet Airways, their service is slow as * * * * and no one takes responsibility for any mistakes made on their end. Recently booked a flight out of Mumbai and the sales representative made a mistake on the passenger name. I called in to request for a change and had to wait for 20+ minutes for them to check through the call records to ascertain that it was their mistake. AFTER THAT, I was told that a different dipartment is in charge of ticket changes and I… Read Full Review

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★☆☆☆☆

“Using jet privilage miles for travel and baggage allowance”

Written on: 30/12/2015

Customer service is very poor, no one has any authority to do any thing except read rules. They keep transferring from one dept. to another. Baggage allowance of 15kg for international traveler is grossly inadequate, when you are allowed 30 kg and two bags from overseas. Jet airlines could verify your international status and adjust this weight restriction. Otherwise this airline is comparable to international standards… Read Full Review

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★☆☆☆☆

“Terrible - NEVER AGAIN!! ”

Written on: 14/12/2015 by kiptaky (2 reviews written)

Miserable, Poe-faced staff. Booked return Delhi to Pune. Was 4 kgs over Delhi to Pune, was happy to pay for excess but couldn't do on-line due to their site not working. The lady check-in very smiley, very nice said it wasn't a problem as my hand luggage was light. On return flight booked extra 10kg bag (2,800 rps) - different story at Pune. The 10kg bag was 11kg (difficult to guess weight unless you carry a scales!!) my main bag 4 kgs over - light hand luggage which "doesn't count"… Read Full Review

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Kiptaky's Response to kiptaky's Review

Written on: 14/12/2015

I really don't understand why I couldn't merge my hand luggage allowance and why other Economy passengers clearly had too much hand luggage !!! Racist . Excess 2,800 rps (online) 1,750 rps at airport !!! Almost the cost of a one way ticket!! Air India EVERY TIME :-)

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★☆☆☆☆

“Worst Airline; Never Travel and Never Trust this Airline”

Written on: 08/09/2015 by AlyviaCooley (1 review written)

Recently In June 2015 I had travelled by MUMBAI-London flight of this airline.My main carrier was American Airlines and one leg of Jouney in my return flight to Houston USA was from Mumbai. We had booked ticket In March 2015 and had verified from AA as well as from JET Airways that I can travel with 2 free check-in bags. Their website never worked whenever I tried to log on. ON phone we had verified from Jet airways that yes 2 bags are allowed. On 23rd June when I reached Mumbai Airport, in… Read Full Review

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★☆☆☆☆

“Terrible Customer Service and Poor Baggage Handling”

Written on: 24/07/2015 by rkishore (2 reviews written)

I used this airlines to fly to India for my wedding last year, on my return journey, I found that my new hard top suitcase that was checked in was broken (a big crack running along the top of the suitcase), I immediately took it to the counter at the airport to complain. They took down my details for someone else to contact me to arrange for a replacement as they did not have any in stock. I had to complain and follow up several times over several months and finally they agreed to pay 50% of… Read Full Review

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★★☆☆☆

“Jet airways delhi book counter service is very very bad ”

Written on: 25/05/2015 by NathanWhite396 (1 review written)

They dont know about the visa or connecting flight they just tell to customers u r wrong. The service is very very bad sorry for that i dont want to say like that for ur airline but when they talk with me u r wrong then i explain everything to ur staff but they give me answer i never go there they told me how can we belive u go macau for visit then i tell to him i go hongkong and hongkong airport inside have ferry terminal for macau. And I explain when i arrive hongkong airport then i go direct… Read Full Review

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★☆☆☆☆

“Beware of Jet Airways !!!”

Written on: 31/03/2015 by hongnnguyen (1 review written)

I booked two round trips from Los Angeles California to Brussels Belgium with one stop in Toronto Canada and another round trip from Orlando Florida to Brussels Belgium with one stop in Toronto Canada. The flight from Los Angeles and Orlando to Torondo is handled by Air Canada and, the flight from Toronto to Brussels is handled by Jet Airways. We suppose to meet in Toronto to board the same Jet Airways flight to Brussels . On the Expedia website, eventhough there is a display "Important… Read Full Review

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★★☆☆☆

“international transfer”

Written on: 06/02/2015

Our travel agent booked Jet airways for our return journey from Singapore to UK. We had an international transfer at New Delhi. The food was tepid , a breakfast,there were very few drinks offered on a 6hr flight. My husband's screen wasn't working so although it was re-booted it still wasn't working so he was unable to watch any programmes even though the selection was poor The steward couldn't care less. The worse thing on this flight was the state of the toilets, urine all over the seat. It… Read Full Review

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★★★★☆

“Good flights both ways”

Written on: 01/12/2014 by Katiejean (1 review written)

We have just flown from LHR to Delhi and back. After reading some reviews we had concerns. These were unfounded. The flights were on time, seats comfortable, large selection on entertainment, complimentary drinks, food was satisfactory, better than some and the staff very attentive and helpful. I hope this puts some travellers minds at rest… Read Full Review

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★☆☆☆☆

“The most terrible experience with jet airways I would...”

Written on: 24/10/2014

The most terrible experience with jet airways I would never recommend… Read Full Review

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★★★★★

“Fantastic!!”

Written on: 19/08/2014 by Pepper1962 (1 review written)

We flew with Jet-airways 28th August. 2014, we had heard really bad reports. We had a great flight from LHR to Mumbai, then on to Singapore, the cabin crew we very polite and very helpful, plenty of drinks, food was very good, but did get a bit fed up with curry 3 times in one day!!! The flights were on time, aircrafts were very clean and we had plenty of leg room as pre booked seats ( at no extra cost!!) would fly with Jet airways again and will recommend!!… Read Full Review

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★☆☆☆☆

“You rate airline favourably when it stands by you and...”

Written on: 18/07/2014

You rate airline favourably when it stands by you and does every thing in its power when things go "Pear shaped", Quite opposite with Jet! Was flying out with Jet on 19th Feb., when I arrived at airport was informed that due to tech reasons flight had been cancelled(crap Air planes!), and I had been rebooked on the earliest availability on 23Feb. I was offered no rerouting on another airline, no accommodation, no compensation, not even a telephone call home to seek help and not even a bottle… Read Full Review

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★★★★★

“Very Good Experience”

Written on: 07/06/2014 by Smartkz186 (1 review written)

After reading some bad reviews I was was a bit worried about flying with the Airline,(we flew LHR-Delhi-Katmandu,return,) but what a surprise, it was wonderful, the check in was straight forward and prompt, the Aircraft was clean,meals were lovely,in flight entertainment was really good, the staff very helpful and polite,flights left on time,would definitely travel on Jet Airways again and recommend to friends and family… Read Full Review

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★☆☆☆☆

“Very snobbish employees and less sitting space”

Written on: 17/05/2014 by 6Robb (1 review written)

The employees are not at all friendly, nor service oriented. They are worse than the typical Govt. employees. And yes, they are so snobbish, that most of them behave as though they are some big shot person, doing a small condescending favour to you and that you are a beggar. They treat you worse than a beggar. Secondly, the sitting space is literally cramped with most flights having no inflight entertainment system. The food is pathetic. However, the leg space is so small, that for any person… Read Full Review

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★☆☆☆☆

“Charging in excess of quoted price”

Written on: 13/03/2014 by JetAirwaysUnhappyCustomer (1 review written)

I booked 2 flights with Jet airways in Canada for a travel portion India. They quoted me a price in Canadian dollars, they sent me a receipt in Canadian dollars however when I looked at my statement, they charged me in USD which resulted in the ticket costing approx. $45 more. I complained tot he airline, they sent my request to Guest Relations, (This was in January) I never heard from their Guest Relations department. I disputed the charges through my credit card company. It's interesting how… Read Full Review

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★☆☆☆☆

“Mockery of the Refund for cancelled flight.”

Written on: 21/02/2014 by chauhany (1 review written)

My wife and son had a ticket from London (Heathrow) - Delhi -Chandigarh. The flight from Delhi to Chandigarh was cancelled due to low visibility in Chandigarh. Today Jet Airways refunded £1.40 each for the 2 tickets, for the Delhi-Chandigarh Flight. What a Shame. Apart from this follwing is what I have experienced: 1. No Cusatomer Service. 2. Rude/Bully Check-In staff at Dewlhi Airport. 3. Painfully small portions of food served in flight. Was hungry throughout. 4. Call center is in India… Read Full Review

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★★★★☆

“Elaborate Unaccompanied Minor Policy”

Written on: 18/01/2014 by tomisback (5 reviews written)

My travel agent introduced me to Jet's UM policy (I booked my son as a UM on Jet Airways to New Delhi). Their unaccompanied minor policy is absolutely elaborate and fairly easy to understand… Read Full Review

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Pressi's Response to tomisback's Review

Written on: 27/07/2014

I like to know more about the child's travel experience as a UM on Jet?

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★★★☆☆

“Good Experience”

Written on: 25/12/2013 by june20 (7 reviews written)

My experience with Jet Airways has been good. Their customer service is good and so is their in-flight service. They need to work a little on their baggage handling stuff… Read Full Review

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★★☆☆☆

“Very bad luggage handling”

Written on: 23/12/2013

Jet airways is terrible with baggage handling especially when you change international to domestic. I lost my 3 bags… Read Full Review

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