Written on: 17/02/2014
Had three of these over a 7 yr time span and all of them have failed -without fail- on a yearly basis. Each time these have been "repaired" by Ebac, but as stated by others, you have to take a day off work each time for them to come and collect and then to redeliver it back to you. This products reliability needs vastly improving. However when it does work it's great at removing condensation. (read more)
Written on: 13/01/2014
Having read some good reviews, I decided this product was just what I needed and bought one. Five weeks later it stopped working - not even the display works. Because i purchased from a store rather than Ebac direct, they refused to replace it and the fact that it is their product seems to make no difference. So I have taken two days off work for collection & return only to plug it in and find that the machine still doesn't work. The product is rubbish and I recommend that anyone looking to... (read more)
Written on: 10/01/2014 by denisehurst (1 review written)
Purchased my dehumidifier in February 2009 and have had no trouble with it until now (Jan 2014) when it started leaking. Telephoned Ebac who arranged to have it collected at no charge as I was still under 5 year warranty. Machine was returned one week later as promised and working perfectly again. Customer service was excellent and I would recommend this machine to anyone, it keeps condensation down (although not entirely the whole house)and helps with drying washing during wetter weather... (read more)
Written on: 17/10/2013
Good on water collection but poor on reliability. Owned the power Pac 18 for less than a year and it has already broken twice! Each time it breaks you have to wait a day for them to pick it up and then dedicate another day of work for them to return it! That's 4 days it's cost me so far and far from getting an apology from Ebac I got some grumpy woman with a chip on her shoulder being rude on the phone. don't buy! (read more)
Written on: 09/01/2013 by annac55 (2 reviews written)
I am reading all these awful reviews about Ebac dehumidifiers and obviously you cant all be wrong, but my experience with them is totally different and would not consider buying any other make. The first one my parents bought in 1976 when they were first manufactured. This ugly monstrosity is still.... 36 years on working perfectly. It has been used continuously, not stored away for a time. Still getting a full water tank daily. I had a smaller model too which I gave to my sister 10 years... (read more)
Written on: 26/09/2012 by davidlaw29 (4 reviews written)
The EBAC 2650E Model is by far the best Dehumidifier I have ever purchased, it even has a self cut out device, which is extremely useful. Living next to a River, our house gets flooded at least twice a year, and we have always struggled to find a reliable and cost effective solution for drying out our Kitchen and hall way area of our house. The EBAC model is exceptional, in addition the noise is far less than previous brands we have used. If you need a good anti damp solution, this model... (read more)
Written on: 25/01/2012
Had the product for 3 months and have to say it's not bad in terms of operation, shuts off when it should and is pretty quiet. However, when it came to ordering new filters, the customer service and delivery times from ebac are laugable. It says on their website, orders despatched within 24 hours. A week later my filters were despatched! It then says, after despatch to allow 3-4 days delivery - 2 weeks later my filters arrived! Throughout this time, i emailed customer service who sent a... (read more)
Written on: 05/10/2011 by stuartleeengineering (1 review written)
having had ebac dehumidifiers(eight in total) over the last twenty five years i felt patriotic supporting british industry. i always have two running, one in my house and the second in my machine shop, condensation and machine tools make very incompatable bedfellows. the fist three pairs i could not fault their reliability and when replaced were passed on to family and friends i believe some are still functioning perfectly.however the last pair, both failed within six months after the twelve... (read more)
Written on: 12/05/2011 by Disgrunteld (1 review written)
This has the looks of being a good dehumidifier, if it wasnt completly rubbish. Ebac cannot repair it worth a light, it has now failed to performm as advertised on 5 occasions and is currently with them for the 6th time.Its only 14monthe old. The warranty has to be 5 years, one with you and 4 years back at ebac!!!
Was conned into thinking that buying british would be a good idea.
Dont buy this, the collection driver tells me that ebac have a 7.5 ton wagon load returning to them... (read more)
Written on: 23/03/2011
I purchased my Ebac 2650e after finding condensation running down the bedroom windows, I was unsure which model to buy from the shop where I purchased but remembered my parents having an Ebac when I was at home so went for the model that suited my home.
Could'nt believe the difference it makes and the landing area feels much warmer when it has been running, still unsure how it collects so much water. My only disapointment was that after visiting Ebacs website(www.ebac.com)to buy replacement... (read more)
Written on: 23/03/2011 by hpa (1 review written)
Having inherited an old style Ebac some time ago I thought it was about time that I came into the 21st century. The friendly customer service team were happy to answer all my questions and help me choose the most appropriate model. I was very pleased that the unit came with a free 5 year warranty as purchased directly from Ebac. Using the Smart Control setting is so simple - it's a one touch operation. This new unit has collected more water than our old one did and the windows have been... (read more)
Written on: 12/03/2011
Unit failed to recover water after a few weeks use.
Returned to Ebac for repair, not sure why a replacement would have been more apropriate for a unit failing so soon.
Returned after 8 days repaired????
Noticed large wet puddle under unit after two days and on inspection discovered the lower case to be damaged.
Currently waiting yet another return to Ebac.
So far in last 4 months I have had 2 -3 weeks actual use.
So if considering Ebac I would think again.
From my experience I can not... (read more)
Written on: 03/03/2011
Have been using a 2650e for almost a year now and I can't believe the difference it makes. We keep it in our conservatory which we were about to replace (its an old wooden framed one that often leaks in).
Since we've started using this dehumidifier though, we've not had any leaks and I think its because the wooden frame doesn't get saturated. We certainly have no condensation problems any more.
I was a little concerned that it may be noisy after reading some reviews but it's not a problem... (read more)
Written on: 19/11/2010 by gernella (4 reviews written)
Ebac 2650e - We bought this because of a condensation problem in our bedroom after a new bed had been purchased. It cleared it up immediately. Very quiet on the low setting but a bit noisier on automatic, although you soon get used to it. We don't have the radiator on in the bedroom but this just throws enough heat out for it not to be too uncomfortable. The only thing I am not happy with is the fact that we get regular power cuts and it knocks the memory out straight away so for another... (read more)
Written on: 29/10/2010 by dlewis0983 (1 review written)
Had my 2650e since nov09. The front unit went with a bang. Arranged a pickup date between 8am and 6pm and it was collected at 18.05pm. The problem was it didn't reach the ebac depot and city link, their currier company, say they have no evidence it was ever collected by them even though it was sighned for by electronic signature pad! hmmm??? Becuase I couldn't prove the currier was actually city link they concluded that we gave the faulty unit to the wrong currier company who just... (read more)
Written on: 23/10/2010
We've had our unit for two years and it has worked faultlessly. We run it continuously during the winter months, it's quiet and effective and the only chore is emptying the water container every day or so.
It doesn't come with a drain hose or castors as standard and the filters are disposable rather than washable (which would be better for the wallet and environment) but all in all a great buy. (read more)
Written on: 11/10/2010
We are very pleased with our Ebac Dehumidifier 2650e- it has superceded an industrial one we recently hired (and promptly returned as it was pathetic in comparison) to help it suck up very damp floors after a major long term underfloor leak in the kitchen. It has constantly worked 24/7 for the last 4 weeks on max and our floor is really looking like recovering. We are just looking to buy a second one to assist it from the outer rooms-the leak had been occurring unbeknown to us for approx 21... (read more)
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