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Written on: 03/11/2015 by LukaMeier (1 review written)
We requested a claims form a week ago, and have heard nothing. Consequently we have paid for our dogs opperation and now face the prospect of trying to claim the money back from a service which doesn't answer the phone, has no postal address or email address. When you phone and select a 'claim form' you are put through to an answer machine. Although bizarrely the facility to leave messages out of hours does not exist. Asda take note. This company are using your name to front an abismal service… Read Full Review
Written on: 28/10/2015 by rwBarnett239 (1 review written)
First claim with younger dog took two months back and forward said I would not use again. Did not change and now a claim for my older dog is going down same route. Saying vet did not fill out properly and sent back, no they did not. We will send ot new claim form. It has started all over again with the exact same routine. Three text messages, not received claim, sent back to vet, will send out new claim form. Promised ring backs due to high volume of calls- still waiting. Will never… Read Full Review
Written on: 02/10/2015 by Khalilc1958 (1 review written)
these are rubbish don't use them Ok taking money but appalling settling claims. Lost my dog two months ago . The treatment cost thousands and I had to pay it as the vet would not accept direct payments from asda as they never pay without a fuss. True to form I speak weekly to my own vet and the vet hospital just to be passed back and forth asking for duplicate information. Now I get a text saying information I have sent twice already is missing. Going to report them to the ombudsman Treat like… Read Full Review
Written on: 20/05/2015 by 361Regan (1 review written)
Unfortunately, I have had to make a claim for a heart condition my cat developed in January and he sadly passed away in February after recieving extensive treatment. I made a claim with Asda, and still to this date ( mid-May ) they have not paid out, and seem to be dragging their heels, always putting 'new' obstacles in the way all the time - I get the impression they are trying their best to avoid paying out. I urge everyone to stay away from this company, they are truly awful when you need… Read Full Review
Written on: 07/01/2015 by Chad296 (1 review written)
I didn't renew my pet insurance and cancelled the direct debit with them after a year, I got an email from Premium Credit which stated I should sign an online agreement so my direct debit could be taken. I didn't sign it as I had a new policy and figured they would not be able to take payment without my agreement. That was clearly wrong as they've been taking money for months without my agreement. When I phoned up Asda they said I would have to phone to cancel the policy and that new documents… Read Full Review
Written on: 06/10/2014 by Brittanya411 (1 review written)
Do not even think of using asda pet insurance. I have been waiting for my cheque since 5/9/14. They sent it to the wrong vet instead of sending it to me and to re-issue you have to wait another14 days. After countless phone call I was told it had been re- issued and sent to my own vet despite being told I had already paid. I phoned on 3/10/14 to be told it would have to re-issued, another14 days. I asked to speak to a manager and told someone would ring me back. Still waiting. You… Read Full Review
Written on: 20/09/2014 by Suranga1 (1 review written)
We had a claim that is really something they should have paid for. I vet said most insurance firms would do so. Other pet insurance companies I have been with have been much better. They are slow to respond and a try to prevent you from claiming from early stage with people on the phone who have no medical knowledge. Don't buy this pet insurance!… Read Full Review
Written on: 19/03/2014 by rlFry466 (1 review written)
This company don't like paying out insurance claims. Had insurance with them for 4 years - never claimed until Dec 2013 when dog diagnosed with Epilepsy .claimed that vet told them that dog had symptoms 2 years before diagnosis .asked to see Vets letter which only states diagnosis in December 2013. This company simply don't want to pay out on claims . Have now cancelled my insurance with them and they won't receive another penny from me . 4 years cash @ £10 a month money down the drain… Read Full Review
Written on: 21/09/2013 by Poppythedog (1 review written)
Don't use Asda for your pet insurance. I took out pet insurance for my dog not long after we got her, thinking it would be the sensible thing to do just in case she became ill or needed treatment. I have paid into the policy for over 4 years now without needing to make a claim. Recently though, a small 'spot' on her tummy altered shape and size so, on the advice of my vet, it was removed surgically at a cost of approximately £175. I made a claim to Asda for this amount and after an awful… Read Full Review
Written on: 14/05/2013 by ickleane (1 review written)
My dog died recently from a tumour on her spleen, she had to have her spleen removed and unfortunatle reacted badly to the blood transfusion . Her treatment was inacess by £500 of the claim for insurance , they are just using delaying tactic to not paying out. I would not recommend them to anyone… Read Full Review
Written on: 24/04/2013 by shopforless (1 review written)
DID A LOT OF RESEARCH BEFORE CHOOSING ASDA PET INSURANCE, thought they would be fair and trustworthy as we shopped in their store for years and had good service. They paid out quickly on small claims but let us down on renewal prices for policy 1st year premium for one dog £176.00. after 3rd year premium just short of £1,000.00 for two dogs! PLUS excess jumped from £65.00 to £80.00 PLUS a brand new charge of 10% of each claim. I cancelled the policy and save the money in an account for the… Read Full Review
Written on: 27/11/2012
I ordered an online shopping delivery on 24.11.12 for delivery on the 25.11.12 between 6pm & 8pm. at 8:05pm still no delivery, i phoned the service centre and was told to phone back at 830pm so i did. Still no shopping, next person could not contact anyone at the store, the 3rd person i contacted had the store contact the driver and call me back in which they did, where i was told that the driver could not get in, and nor get a hold of me when asda had been calling my mobile without a problem… Read Full Review
Written on: 29/10/2012 by Georgeou (1 review written)
We took out a policy with Asda pet insurance 2 years ago. 1st year £28.00 per month. Made a claim for our dog of £550 and took 3 months to pay us. 2nd year £43.00 per month, but no claim. Now our dog has turned 7,they want £65.20 a month.Staggering amount for a maximum payout policy of £3000 only. Once your dog has a condition, like our dog who has hip dysplacia but not bad enough to have an operation, they know you have to stick with them. But will go elsewhere and put the savings… Read Full Review
Written on: 29/10/2012 by DaveSpaniel (1 review written)
Chose Asda and stuck with them for three years without claiming on a rescue springer spaniel still only 5 years old. Sent a cheery renewal notice couched in language that reflected a lottery win tand that indicated I was receiving a fabulous offer by Asda increasing my premium from just over 140.00 to well over 200.00. When I rang up to query the amount I was also informed that included a loyalty discount ... What a nerve ! I have given Asda a loyalty dismount and settled elsewhere... ASDA… Read Full Review
Written on: 16/11/2011
We have two dogs and have used Asda Superior for a three years. The premiums were good value but once you claim it's a different story. We had no claims in the first two years, then three in one year, none of which are ongoing conditions, simply unlucky, and something not likely to be repeated. Asda were very slow to settle the claims (when you call they say they've not received the forms but they admit to running a month behind so if you wait they do pay up eventually - as we pay the vet… Read Full Review
Written on: 07/07/2011 by nristead (3 reviews written)
My cat fell ill recently, and after paying for the Initial consultation with the Vet, I contacted an Asda "colleague" (I hate that term!), and then filled in a Claim form, as well as a Pre-Authorisation form for the further treatment required. My Vet faxed them together, and then posted them in the same envelope. The colleague had told me it would take 3-5 working days for the pre-authorisation to be approved. 6 days later, I called them again, to be told that the pre-auth would be processed… Read Full Review
Written on: 03/07/2011
My PET CLAIM for partial amputation on my young cat's tail took over 6 weeks to be completed...I had to write, phone & e-mail very many times. My vet sent all relevant documents several times regarding my young cat's surgery and eventually Asda reimbursed me. Unfortunately, several weeks after this claim, my little boy was killed on a road nearby. Asda, again, produced APPALLING service. After over 6 weeks and in desperation, I wrote to its managing director (by name), giving full details… Read Full Review
Written on: 02/07/2011 by LesleyEdwards (1 review written)
ASDA PET INSURANCE - Having be in the awful position of having to make a claim just 4 weeks after purchasing the insurance cover, I rang the 24 Hour Claim line at 7pm on a Wednesday evening. I heard a recorded message telling me that the offices are only open until 6pm Monday to Friday and 1pm on a Saturday. Then my call was automatically cut off my Asda. I wrote to the customer service department to complain. 11 months later and having received my renewal I decided to ring the 24 hr claim… Read Full Review
Written on: 22/04/2011
Stay away from Asda if you want a decent insurance .
Our claim was made back in January and we are still waiting for payment and its nearly May ! Countless phone calls havent made any difference to the long drawn out process of trying to get a claim settled .
They dont hang around taking my money each month . Stay away ...
… Read Full Review
Written on: 23/02/2011
I sent in a claim on 4th January. Had heard nothing by the 10th Feb so I rang them, was told they had not received it, had to wait for another form to be sent out and claim again, with copies of bills from the vets etc. All took Time!
Then i got the first original claim form back today, dated recieved on 18th Jan, with a query and more details required from the vet etc before they would pay out.
SLOWWWWWWWWWW!!! Avoid, I am moving insurers once they have paid up!
… Read Full Review
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