Asda Pet Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Asda pet insurance - never”

Written on: 06/10/2014 by Brittanya411 (1 review written)

Do not even think of using asda pet insurance. I have been waiting for my cheque since 5/9/14. They sent it to the wrong vet instead of sending it to me and to re-issue you have to wait another14 days. After countless phone call I was told it had been re- issued and sent to my own vet despite being told I had already paid. I phoned on 3/10/14 to be told it would have to re-issued, another14 days. I asked to speak to a manager and told someone would ring me back. Still waiting. You… Read Full Review

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★☆☆☆☆

“They don't pay out ”

Written on: 20/09/2014 by Suranga1 (1 review written)

We had a claim that is really something they should have paid for. I vet said most insurance firms would do so. Other pet insurance companies I have been with have been much better. They are slow to respond and a try to prevent you from claiming from early stage with people on the phone who have no medical knowledge. Don't buy this pet insurance!… Read Full Review

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★☆☆☆☆

“Don't touch them with a barge pole!!”

Written on: 19/03/2014 by rlFry466 (1 review written)

This company don't like paying out insurance claims. Had insurance with them for 4 years - never claimed until Dec 2013 when dog diagnosed with Epilepsy .claimed that vet told them that dog had symptoms 2 years before diagnosis .asked to see Vets letter which only states diagnosis in December 2013. This company simply don't want to pay out on claims . Have now cancelled my insurance with them and they won't receive another penny from me . 4 years cash @ £10 a month money down the drain… Read Full Review

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★☆☆☆☆

“Asda pet insurance 'weasels out' of paying claim.”

Written on: 21/09/2013 by Poppythedog (1 review written)

Don't use Asda for your pet insurance. I took out pet insurance for my dog not long after we got her, thinking it would be the sensible thing to do just in case she became ill or needed treatment. I have paid into the policy for over 4 years now without needing to make a claim. Recently though, a small 'spot' on her tummy altered shape and size so, on the advice of my vet, it was removed surgically at a cost of approximately £175. I made a claim to Asda for this amount and after an awful… Read Full Review

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★☆☆☆☆

“delaying tactic in paying claim for dead pet”

Written on: 14/05/2013 by ickleane (1 review written)

My dog died recently from a tumour on her spleen, she had to have her spleen removed and unfortunatle reacted badly to the blood transfusion . Her treatment was inacess by £500 of the claim for insurance , they are just using delaying tactic to not paying out. I would not recommend them to anyone… Read Full Review

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★★☆☆☆

“MASSIVE INCREASE IN PREMIUM YEAR ON YEAR”

Written on: 24/04/2013 by shopforless (1 review written)

DID A LOT OF RESEARCH BEFORE CHOOSING ASDA PET INSURANCE, thought they would be fair and trustworthy as we shopped in their store for years and had good service. They paid out quickly on small claims but let us down on renewal prices for policy 1st year premium for one dog £176.00. after 3rd year premium just short of £1,000.00 for two dogs! PLUS excess jumped from £65.00 to £80.00 PLUS a brand new charge of 10% of each claim. I cancelled the policy and save the money in an account for the… Read Full Review

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★☆☆☆☆

“customer service - 2nd chance”

Written on: 27/11/2012

I ordered an online shopping delivery on 24.11.12 for delivery on the 25.11.12 between 6pm & 8pm. at 8:05pm still no delivery, i phoned the service centre and was told to phone back at 830pm so i did. Still no shopping, next person could not contact anyone at the store, the 3rd person i contacted had the store contact the driver and call me back in which they did, where i was told that the driver could not get in, and nor get a hold of me when asda had been calling my mobile without a problem… Read Full Review

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★☆☆☆☆

“The big rip off.”

Written on: 29/10/2012 by Georgeou (1 review written)

We took out a policy with Asda pet insurance 2 years ago. 1st year £28.00 per month. Made a claim for our dog of £550 and took 3 months to pay us. 2nd year £43.00 per month, but no claim. Now our dog has turned 7,they want £65.20 a month.Staggering amount for a maximum payout policy of £3000 only. Once your dog has a condition, like our dog who has hip dysplacia but not bad enough to have an operation, they know you have to stick with them. But will go elsewhere and put the savings… Read Full Review

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★☆☆☆☆

“Rip off ! Never claimed yet 50 percent increase in...”

Written on: 29/10/2012 by DaveSpaniel (1 review written)

Chose Asda and stuck with them for three years without claiming on a rescue springer spaniel still only 5 years old. Sent a cheery renewal notice couched in language that reflected a lottery win tand that indicated I was receiving a fabulous offer by Asda increasing my premium from just over 140.00 to well over 200.00. When I rang up to query the amount I was also informed that included a loyalty discount ... What a nerve ! I have given Asda a loyalty dismount and settled elsewhere... ASDA… Read Full Review

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★★☆☆☆

“Disappointing”

Written on: 16/11/2011

We have two dogs and have used Asda Superior for a three years. The premiums were good value but once you claim it's a different story. We had no claims in the first two years, then three in one year, none of which are ongoing conditions, simply unlucky, and something not likely to be repeated. Asda were very slow to settle the claims (when you call they say they've not received the forms but they admit to running a month behind so if you wait they do pay up eventually - as we pay the vet… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 07/07/2011 by nristead (3 reviews written)

My cat fell ill recently, and after paying for the Initial consultation with the Vet, I contacted an Asda "colleague" (I hate that term!), and then filled in a Claim form, as well as a Pre-Authorisation form for the further treatment required. My Vet faxed them together, and then posted them in the same envelope. The colleague had told me it would take 3-5 working days for the pre-authorisation to be approved. 6 days later, I called them again, to be told that the pre-auth would be processed… Read Full Review

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Guest's Response to nristead's Review

Written on: 12/07/2011

I agree, have had exactly the same problem - been waiting over 2 months for settlement of a very straightforward claim for an abscess my cat developed - they tried every stalling technique in the book. I will now be emailing the CEO, this is a shocking company to deal with - one "colleague" even said he'd called my vet but when I checked, they hadn't spoken to anyone! I will NOT be renewing with them.

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★☆☆☆☆

“Dreadful service. I would NOT recommend Asda Pet...”

Written on: 03/07/2011

My PET CLAIM for partial amputation on my young cat's tail took over 6 weeks to be completed...I had to write, phone & e-mail very many times. My vet sent all relevant documents several times regarding my young cat's surgery and eventually Asda reimbursed me. Unfortunately, several weeks after this claim, my little boy was killed on a road nearby. Asda, again, produced APPALLING service. After over 6 weeks and in desperation, I wrote to its managing director (by name), giving full details… Read Full Review

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Guest's Comment

Written on: 16/07/2011

i have just read this review and have to agree with the author. I claimed from Asda last year and, even though they werent all that fast, i did at least get paid. One year later and i am trying to claim again for the same pet and have now waited one month so far. They have asked me (after having the claim for two weeks) if i could send them the previous 12 months history, which i did that day, when i rang them up to chase,a note on their system said that they wanted previous 12 months history!i didnt even get a letter and wouldnt have known this had i not phoned! especially as they have already had info, left 2 messages today for them to phone me back-they havent and are now closed! am not getting anywhere and they wont let me speak with a manager. will not recommend Asda pet to anyone

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★☆☆☆☆

“THINK TWICE - Non Existent 24 Hour Claim Line”

Written on: 02/07/2011 by LesleyEdwards (1 review written)

ASDA PET INSURANCE - Having be in the awful position of having to make a claim just 4 weeks after purchasing the insurance cover, I rang the 24 Hour Claim line at 7pm on a Wednesday evening. I heard a recorded message telling me that the offices are only open until 6pm Monday to Friday and 1pm on a Saturday. Then my call was automatically cut off my Asda. I wrote to the customer service department to complain. 11 months later and having received my renewal I decided to ring the 24 hr claim… Read Full Review

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★☆☆☆☆

“Stay away from Asda if you want a decent insurance . ”

Written on: 22/04/2011

Stay away from Asda if you want a decent insurance .
Our claim was made back in January and we are still waiting for payment and its nearly May ! Countless phone calls havent made any difference to the long drawn out process of trying to get a claim settled .
They dont hang around taking my money each month . Stay away ...

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★☆☆☆☆

“I sent in a claim on 4th January. Had heard nothing by...”

Written on: 23/02/2011

I sent in a claim on 4th January. Had heard nothing by the 10th Feb so I rang them, was told they had not received it, had to wait for another form to be sent out and claim again, with copies of bills from the vets etc. All took Time!
Then i got the first original claim form back today, dated recieved on 18th Jan, with a query and more details required from the vet etc before they would pay out.

SLOWWWWWWWWWW!!! Avoid, I am moving insurers once they have paid up!

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★☆☆☆☆

“No stars at all from me (so ignore the one I've had to...”

Written on: 12/02/2011

No stars at all from me (so ignore the one I've had to put) - dreadful insurance company - simply do not use them go elsewhere thats my advice - please believe me they will come up with every excuse under the sun not to deal with your claim… Read Full Review

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★☆☆☆☆

“I sent a claim form in mid January - I was told today...”

Written on: 09/02/2011 by andrewthomas (1 review written)

I sent a claim form in mid January - I was told today that the form has not been received and I need to go back to my vet to get another form filled in.
Also as of today's date (09/02/2011) they are processing claims made on 07/01/2011. This means they are over a month behind in dealing with all claims.
I have put in a formal complaint - I don't know when I will receive a payment - I am certainly not happy with the level of service I have received and would definately not recommend Asda pet… Read Full Review

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★★★★☆

“I would like to thank ASDA for giving me claim. I have...”

Written on: 29/12/2010 by andersonajta (1 review written)

I would like to thank ASDA for giving me claim. I have insured my Tommy with ASDA. Unfortunately in september 2010, Tommy suffers from some heart diseases and sadly I have to let him go in November.
I applied for claim and thanks to ASDA for giving claim in time. I would like to say that it was my best decision to buy pet insurance from ASDA.
Thanks ASDA.
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★★★★☆

“I have also bought asda dog insurance premier policy...”

Written on: 29/12/2010

I have also bought asda dog insurance premier policy for my dog last year.
I am very much thankful to asda that because ASDA paid all the money I incurred to recover my dog. I am really thankful to asda. I would like to recommend to all peolpe that if you can trust ASDA policy easily than other.
People need to check out the terms and conditions of the policy. Generally people donot read the terms and conditions and then blame the company that i got this letter from company or i did not get the… Read Full Review

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★★★★☆

“On this Christmas I was away on my holidays and it was...”

Written on: 28/12/2010

On this Christmas I was away on my holidays and it was my priority to keep my dog safe and secure. I visited many websites and found http://www.asda-pet-insurance.com suitable for my requirements. When I came back on 27th December, one letter was waiting for payments at my address and I was surprised to see that, as I had already paid. I just called up the ASDA call center and sort our issue. I would recommend ASDA Pet Insurance to all my friends… Read Full Review

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