Royal & Sun Alliance Home Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Avoid this lot, YOU ARE NOT INSURED, do not think that...”

Written on: 25/06/2014 by Nora245 (1 review written)

Avoid this lot, YOU ARE NOT INSURED, do not think that the policy costs have anything to do with cover, we have had conflicting advice from John Lewis who we bought the insurance from (lovely helpful to lure you in) and then when there is cause to call them out, rsa representatives arrive to say 'no you are not insured' I have completely conflicting reports from the 'engineer' that they contracted, poor bloke couldn't even find the house let a lone a problem, he proceeded to give reasons for… Read Full Review

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★☆☆☆☆

“worst than useless”

Written on: 27/05/2014 by SHARONliverpool (1 review written)

Been waiting for payment for a claim for three months+, THEY GIVE YOU PHONE NUMBERS TO RING WITH NO EXTENSION NUMBERS… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 17/04/2014 by asMcCall428 (1 review written)

Thy cancelled my insurance and waited 8 weeks before thy told me so I was driving without insurance thy told me thy cancelled the insurance because the log book was in my friend nane… Read Full Review

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★★☆☆☆

“may cancel”

Written on: 26/01/2014 by firebyrd (36 reviews written)

just took out cover with them but may cancel in the cooling off period, I understood the cover was for £50;000 but then there are add on's for example they only cover furniture if you want clothes,Hi Fi TV CD's DVD's and other items covered for each set of items the price goes up, seems a conn company to me as your initial quote cover virtually nothing… Read Full Review

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Leggrandel's Response to firebyrd's Review

Written on: 15/04/2014

Thy cancelled my car insurance and waited 8 weeks before thy told me so I was driving without insurance thy said thy cancelled it because the log book was in a friends name

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★☆☆☆☆

“Very very bad company”

Written on: 24/01/2014

dont even bother with this company they will tale your money but when you need to make a claim they will just lie to you and take there time with your claim 5 months now nother just that we looking into it I wish I read the reviews first I would not bother very bad company… Read Full Review

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★☆☆☆☆

“gang company”

Written on: 26/11/2013 by mmm4433 (1 review written)

Avoid this company, they friendly, once the take your money you will get nothing is some happened to your home or car or pet. Avoid avoid avoid avoid them… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 11/10/2013 by MartinrOwens (2 reviews written)

Trying to progress a claim made by my 93 year old mother. Six weeks into the claim we are no further forward. We have been directly lied to, Saga, who sold the policy have been lied to, and everbody new that we speak to says that this is not the way we do things, promises to resolve the situation, and then disappears The loss adjusters hide behind mobile phones, never ever return calls, and ignore e-mails. The formal complaints policy is ignored, just as every call is ignored. The leak is… Read Full Review

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★☆☆☆☆

“Home Insurance Payment”

Written on: 10/09/2013 by Bhtejani (1 review written)

Terrible website cannot contact BT e-mail, no way to make online payments, the company should update their website and make it user friendly so customers can do business online… Read Full Review

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★☆☆☆☆

“Gang of theives & Not worth dealing with. 1 star is...”

Written on: 20/07/2013

Don't waste your time energy or money with this company. Happy to take your premiums but don't provide cover. Like many insurance companies Royal & Sun Alliance are not worth dealing with. I had damage to my property through escapage of water. Although I was supposedly covered according to their term and conditions in their policy booklet and at first they agreed to provide cover to repair the damage. They then use every trick in the book to get out of insuring you. Putting the cause down to… Read Full Review

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★☆☆☆☆

“Impossible to contact”

Written on: 17/04/2013 by St-George (2 reviews written)

I have had a property insured with them in Spain since 2002 which I sold in 2011. I have written to them, telephoned them on numerous occasions and keep getting passed around from pillar to post, eventually getting cut off. I have also emailed them but never received a reply. I have tried to stop the standing order at Banco Santander, but that's another story. I am finding it impossible to cancel this policy and they have had over €700 off me since I sold… Read Full Review

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★☆☆☆☆

“RSA's right hand doesn't know what their left hand's...”

Written on: 04/04/2013

Have been with RSA for many years, have had no claims with them for 12 years, so they've made a great deal of money out of me! Got severe blood stains on a mattress when a varicose vein in my lower leg popped. Called RSA the following day, they sorted out for Cavalier Furniture to call to assess rhe damage. I would have been happy for the mattress to be cleaned as it was only 15 months old and had cost me over £1,000. Cavalier told me they could not clean it successfully, and it would need to… Read Full Review

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★☆☆☆☆

“If you're thinking of buying it don't !!!”

Written on: 25/08/2012 by Pooly (1 review written)

RSA answer your call fairly quickly. You get a text telling you our number and who yor personal claim handler is, however if you ask for that person you never get o speak to them. After a burst pipe ruined my floor and some of my fitted kitchen I made a claim. Firstly I had to wait a week for cavalier flooring company to come and look at it. On seeing that half the kitchen would need dismantling o refit a floor he told me he wouldn't be able to get my flooring or anything similar. I contacted 2… Read Full Review

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★☆☆☆☆

“I have had policy with Royal and sun alliance for...”

Written on: 25/02/2011

I have had policy with Royal and sun alliance for years and always paid on time. I have had a tablet pc taken from home cover states I am coverd but they uesed a twist so they don't have to pay out. Do not take out policy they won't pay if any thing goes wrong!… Read Full Review

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★★★★★

“I fell and smashed my iPhone. ”

Written on: 12/07/2010

I fell and smashed my iPhone.
Was a bit concerned but recalled I had accidental cover (4 kids - why wouldn't i?)
Made a claim and was immediately sent to local O2 shop (same morning) and was given like for like including the case that cracked and plastic front cover. All I had to do is call the hotline from O2 shop and get sales staff to talk to insurance company - which apparently is common request so they were very happy to oblige. Felt v sheepish about making claim but no problems… Read Full Review

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★☆☆☆☆

“We would never take out a policy with Paymentshield or...”

Written on: 11/12/2009 by judest (8 reviews written)

We would never take out a policy with Paymentshield or Royal & Sun Alliance underwriters ever again.

The customer service is appalling. I had an escape of water necessitating building work to a party wall between my bathroom and my neighbour's kitchen. We got three quotes and the work came to £500 - £600, the amount Paymentshield say they are sending us - £32.17p yes that's £32.17 (£200 is excess). This is how they have managed to wriggle out of paying.

The water damage caused wood to rot… Read Full Review

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☆☆☆☆☆

“This is a family house where there are 3 adults and...”

Written on: 07/05/2007 by vrs (1 review written)

This is a family house where there are 3 adults and young people. Service is - well, how should I put it, they like your money but that's it. MY ADVICE IS DO NOT GO ANY WHERE NEAR ROYAL AND SUN ALLIANCE. I am taking this to the trading standards. Also back to TSB and asking why they sold me this.....and also seeking legal advice into why I was sold this insurance… Read Full Review

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Garryreeves's Response to vrs's Review

Written on: 06/03/2008

refused to pay our claim for TV etc due to inconstancies in phone conversations over 2 months. Complained etc 'where was the claim form to get the definitive version when had time to gather thoughts after initial accident' provided photo evidence and reasonable explanations for all of their 'concerns' - paid out in full 4 months after the incident.
<br/>Have added to my list of 'not with a barge poll' companies not to give my hard earned cash to!!!!

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