Royal & Sun Alliance Home Insurance Reviews

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Latest Reviews

★☆☆☆☆

“policy cancelled out of the blue”

Written on: 01/05/2017 by JaniahHall (1 review written)

Been with RSA for over 10 years, had tenants/home/auto with them, well never again. They sent me a letter cancelling my home insurance on my vacant home; I had to move cities for work and it's still on the market. Now this was communicated up front to RSA, I answered all the underwriter's questions, and the property is inspected every 72hrs by a professional service, water turned off at the main shutoff, etc. Still they cancelled with no explanation or warning. I travel a lot for work so a… Read Full Review

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★☆☆☆☆

“Rsa home emergency insurane”

Written on: 14/02/2017 by EmmaleeAdair235 (1 review written)

I'm disabled and was recently discharged from hospital following surgery, when my central heating and hot water broke down, I was left for 11 days before it was restored! To compound it, the month was January! I contacted RSA home emergency service, when the heating and hot water failed and stated my vulnerability to them. Someone came to assess the damage 36hrs later. The engineer(? sub contracted by CET)diagnosed the problems and left 2 heaters, only 1 of which was working. He said he would… Read Full Review

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★☆☆☆☆

“Worst Insurance Company”

Written on: 29/01/2017

This company will gladly take your premiums, but will make every excuse as to why they won't pay out. They make you feel bad for making a claim. They also will try everything to cause delay making you feel they are doing something but then you realise that months have passed and you're no further forward. They say in their policy that they want to provide peace of mind but that's a joke! Have now been told after months and being passed on to loss adjusters that we will now not be getting any… Read Full Review

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★☆☆☆☆

“Shocking Company do not use under any circumstances”

Written on: 04/10/2016

I changed my insurance company for the first time in years to go with RSA, big mistake. The morning after a huge thunder and lightening storm I received a knock on my door and it was a neighbouring doctor of mine showing me damage caused by the storm to my chimney stack with had left a great hole in my roof and dislodged some tiles. I contacted RSA straight away and the lady on the telephone showed great empathy and stated she would send out a assessor because he might say it was wear and… Read Full Review

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★☆☆☆☆

“There must be better so try them first..”

Written on: 15/09/2016 by Jones437 (1 review written)

They don't put anything in writing. They change their minds with the wind. Nothing is as it appears at first. Never believe anything they say and record everything they say by emails but it won't help as they will just deny it. Eventually you will have to report them to the ombudsman… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 13/04/2016 by Corinnem198 (1 review written)

This is the worst Insurance Company in UK , when you buy the insurance they are all sweet and nice but if you dare to claim something you are not friend anymore , is nobody there to help you . Back in November we had water escape in kitchen , a woman come over to see , yes it was an accident , all good , bla , bla ..is april now and is no word of any money , i fed up ringing to ask about my right .All i can say is a terrible Company to work with . Stay away from Royal Sun Alliance evan if the… Read Full Review

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★☆☆☆☆

“Storm damage but won't pay out!”

Written on: 14/03/2016

Our barn was ripped apart in high winds, and ended up blown upside down against a tree. I was told by RSA that it was covered on our house insurance as an outbuilding. They sent out a BVS "surveyor" who examined it, took photos and then told us that our claim was declined as the barn was old and it was due to 'natural breakdown'. They are complete can artists, yes the barn was was old but it was usable and had survived many winter storms (our elderly ponies were living in it). Now we have no… Read Full Review

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★☆☆☆☆

“bad insurance practise”

Written on: 24/05/2015 by LenaGonzales (1 review written)

I had insurance with rsa I was reversed over by a vehicle, RSA did nothing to help me I was seriously injured. when I hired a lawyer RSA refused to admit that I was seriously injured and left me to fend for myself they take your money monthly and when it comes time for RSA to help people they leave you out to dry. RSA instead of acknowledging my injuries tried to discredit me humiliate me and made me feel that is was my fault that I was injured even though there is a video of me being reversed… Read Full Review

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★☆☆☆☆

“Worst Insurance Ever--sold by PaymentShield”

Written on: 20/01/2015 by djcanderson (3 reviews written)

Think everyone noticed the storm on 15th January. I woke up to find one of my weather boards in my garden rather than on the roof. Supposed to have home insurance with Paymentshield so I phoned them--never claimed for at least 7 years. They sent out a surveyor from another bunch of unscrupulous characters called BVS who decided no storm damage because the board which was painted last summer was not in good condition. Don't think it's a big job to get fixed so I'll get a tradesman to come but… Read Full Review

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Johnnyangel27's Response to djcanderson's Review

Written on: 25/01/2016

HAD similar problem with rsa who rejected my claim when bathroom ceiling nearly feel in on me .they said it was lack maintenance when we had worst storms in 100 years appaling service and Saga who I was with and rsa were their broker /underwriter were just as bad ..wouldn't recommend both ...im appealing to the ombudsman

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Djcanderson's reply to Johnnyangel27's Comment

Written on: 25/01/2016

You have my sympathy mate!!

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★☆☆☆☆

“RIP OFF DAYLIGHT ROBBERY”

Written on: 06/01/2015

At least bank robbers wear masks. paid home contents with this shower for over 20 years made my 1st claim today 06/01/2015 for a tin of paint spill on my stairs and landing carpet. Was informed i have to pay £100 excess ( which is fine ) then told they would send out a cleaning team to clean the spillage area only and not the rest of the carpet what a joke i can hire a carpet cleaner for less and do all my house, i mean at worst clean the entire carpet , at best replace it... I m not out for… Read Full Review

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★☆☆☆☆

“24 hours Home emergency insurance”

Written on: 30/10/2014 by Macwood14 (1 review written)

Terrible, incompetent poor services. Do not take any insurance with them… Read Full Review

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★☆☆☆☆

“Avoid this lot, YOU ARE NOT INSURED, do not think that...”

Written on: 25/06/2014 by Nora245 (1 review written)

Avoid this lot, YOU ARE NOT INSURED, do not think that the policy costs have anything to do with cover, we have had conflicting advice from John Lewis who we bought the insurance from (lovely helpful to lure you in) and then when there is cause to call them out, rsa representatives arrive to say 'no you are not insured' I have completely conflicting reports from the 'engineer' that they contracted, poor bloke couldn't even find the house let a lone a problem, he proceeded to give reasons for… Read Full Review

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★☆☆☆☆

“worst than useless”

Written on: 27/05/2014 by SHARONliverpool (1 review written)

Been waiting for payment for a claim for three months+, THEY GIVE YOU PHONE NUMBERS TO RING WITH NO EXTENSION NUMBERS… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 17/04/2014 by asMcCall428 (1 review written)

Thy cancelled my insurance and waited 8 weeks before thy told me so I was driving without insurance thy told me thy cancelled the insurance because the log book was in my friend nane… Read Full Review

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★★☆☆☆

“may cancel”

Written on: 26/01/2014 by firebyrd (56 reviews written)

just took out cover with them but may cancel in the cooling off period, I understood the cover was for £50;000 but then there are add on's for example they only cover furniture if you want clothes,Hi Fi TV CD's DVD's and other items covered for each set of items the price goes up, seems a conn company to me as your initial quote cover virtually nothing… Read Full Review

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Leggrandel's Response to firebyrd's Review

Written on: 15/04/2014

Thy cancelled my car insurance and waited 8 weeks before thy told me so I was driving without insurance thy said thy cancelled it because the log book was in a friends name

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★☆☆☆☆

“Very very bad company”

Written on: 24/01/2014

dont even bother with this company they will tale your money but when you need to make a claim they will just lie to you and take there time with your claim 5 months now nother just that we looking into it I wish I read the reviews first I would not bother very bad company… Read Full Review

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★☆☆☆☆

“gang company”

Written on: 26/11/2013 by mmm4433 (1 review written)

Avoid this company, they friendly, once the take your money you will get nothing is some happened to your home or car or pet. Avoid avoid avoid avoid them… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 11/10/2013 by MartinrOwens (2 reviews written)

Trying to progress a claim made by my 93 year old mother. Six weeks into the claim we are no further forward. We have been directly lied to, Saga, who sold the policy have been lied to, and everbody new that we speak to says that this is not the way we do things, promises to resolve the situation, and then disappears The loss adjusters hide behind mobile phones, never ever return calls, and ignore e-mails. The formal complaints policy is ignored, just as every call is ignored. The leak is… Read Full Review

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★☆☆☆☆

“Home Insurance Payment”

Written on: 10/09/2013 by Bhtejani (1 review written)

Terrible website cannot contact BT e-mail, no way to make online payments, the company should update their website and make it user friendly so customers can do business online… Read Full Review

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Jeffo108's Response to Bhtejani's Review

Written on: 14/10/2015

I will advise not to run but fly away from this bogus company

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★☆☆☆☆

“Gang of theives & Not worth dealing with. 1 star is...”

Written on: 20/07/2013

Don't waste your time energy or money with this company. Happy to take your premiums but don't provide cover. Like many insurance companies Royal & Sun Alliance are not worth dealing with. I had damage to my property through escapage of water. Although I was supposedly covered according to their term and conditions in their policy booklet and at first they agreed to provide cover to repair the damage. They then use every trick in the book to get out of insuring you. Putting the cause down to… Read Full Review

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