Quoteline Direct Home Insurance Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Avoid to save hassle”

Written on: 17/10/2016 by ydHarris424 (1 review written)

Very very poor customer service. I was placed on hold for 20 mins, transferred to the wrong department, told they'd phone me back (they never did) and when I finally got hold of them they said the only person who could give me the quote was out the office for a few days (because I have a lodger). I think they've done me a favour as it would be my worst nightmare to try and claim through these guys… Read Full Review

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★☆☆☆☆

“What a shabby outfit having my insurance through this...”

Written on: 06/08/2016 by Titusg299 (1 review written)

What a shabby outfit having my insurance through this awful company I need to add a named driver to my policy they cannot do that because my insurance company is in liquidation. I went through quote line I am you're customer your problem to sort your lovely person on the phone clearly pointed out the fact it is not there fault nor their problem that the company they use went into administration I can only assume it is my fault. The only way around this they tell me is to cancelle the… Read Full Review

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★☆☆☆☆

“Absoloutley dreadfully rubbish”

Written on: 06/06/2016 by Devine200 (1 review written)

Used an online review page for can insurance... Came out cheapest. Their customer service is non existant Their staff are rude and arrogant, i was questioned why i have a van and why i wanted non commercial insurance..! How about because its my vehicle to do with what i please, who the heck are you to question me what or why i have a vehicle..!!!! They messed up my payments due to having to cancel one policy and start a new one, their call centre keeps you on hold for upwards of twenty… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 27/04/2016 by yqHays199 (1 review written)

Please beware of Quoteline Direct. In particular, avoid its home insurance. The firm's so-called legal expenses insurance is nothing of the kind - it does not cover you to defend yourself, your family or your home. Quote line Direct hides excuses within small print that's accessible only online. How bad can it be? Well, would you really expect to be in a position of needing to sue your legal expenses insurer?… Read Full Review

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★★★★★

“Not a lot wrong!!!!”

Written on: 26/04/2016 by Alan4200 (1 review written)

I've read a lot of bad/negative reviews concerning Qouteline Direct, I am surprised by these,and wondering whether this is the same Quoteline that I have been dealing with for the last two years,I can only comment on on my experiences which have been excellent, the few times I have phoned there help line I been received courteously,politely and helped in a very efficient way, my problems being sorted rapidly and to my my satisfaction… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 31/03/2016 by anatoli1981 (1 review written)

They should call them "scamlinedirect"! Very poor service, headache with the policy, the claims will never get validated and you won't be refunded for your policy if you decide to cancel it. Waste of nerves, time and money… Read Full Review

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★☆☆☆☆

“BOXING DAY FLOODS”

Written on: 16/01/2016 by TraceyJeffs (1 review written)

We were victim of the Boxing Day floods in 2015. Having taken out specific flood cover through this company we are now having to fight for our cover while being out of our home. 3 weeks after the floods we are no nearer being sorted out. A dispute has arisen that we have been mis-sold our policy despite giving accurate information about the location of our property and paying a high premium. We are being left without any help or advice while the insurers take their time arguing between… Read Full Review

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Ricardodemare's Response to TraceyJeffs's Review

Written on: 16/01/2016

Get a solicitor involved instead of whinging on here!

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Traceyjeffs's reply to Ricardodemare's Comment

Written on: 17/01/2016

It's already in the hands of the Ombudsman. This is a review site hence my posting a review to warn others

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★☆☆☆☆

“ALL INSURANCE COMPANIES ARE RIP OFF'S AND THIS ONE IS...”

Written on: 06/01/2016 by All.Rip.off (1 review written)

BEEN ON HOLD FOR 25 MINS NOW AND WAITING! STILL NUMBER 8 ON THE LIST!!!! WROTE THIS WHILE ON HOLD. PICKED UP STRAIGHT AWAY WHEN RENEWING.. THERE ARE ALL THE SAME RIP OFF COMPANIES. GOVERMENT SHOULD DO SOMETHING ABOUT THESE TOSSERS!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

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Bigbossfromindia's Response to All.Rip.off's Review

Written on: 16/01/2016

Aww my heart bleeds for you, boohoo for being on hold.! What's with all the !!!!! One will suffice!

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★★☆☆☆

“Greedy, non existent service”

Written on: 05/11/2015

On the plus side, you get all your documentation online. Fairly cheap (I got them off Gocompare). The negatives; I've just waited 25 mins to talk to customer services on the phone. However, they were quick to ring me when it was renewal time. The worst experience related to an "incident" when someone reversed into me, left a card and accepted total responsibility. I made the mistake of reporting the incident to QuotelineDirect even though no claim was made by either party. I was made to… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 25/09/2015 by Davidbsl (1 review written)

Needed quick insurance so used quoteline direct (QLD) £430 for LR defender cover. Accepted so I could look else where, was a mistake. Rang Adrian Flux, premium £192. Rang QLD charged me £40 to cancel policy plus usual £26.20 from insurance company. Essentially this company charges people extortionate (100% mark up) money on their insurance, then when they realise they have been stupid, charges them again to get out. The guys on the phone at QLD were nice but the company stinks and… Read Full Review

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★☆☆☆☆

“MICKY MOUSE COMPANY”

Written on: 14/09/2015 by TeresaWagner (1 review written)

This is one of the worst companies I have had the misfortune to deal with. They are by no means the cheapest so you haven't even got that benefit. I cancelled the insurance because I found a much cheaper quote after I had paid the premium, they were rude on the phone, they charged me £80 for 6 days of cover and I have had to wait 4 weeks for my refund. AVOID THIS COMPANY AT ALL COSTS… Read Full Review

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★☆☆☆☆

“Rip off rude attitude etc”

Written on: 27/07/2015 by Nataliejayne25 (1 review written)

My partner moved house to a quiet area where the car is parked in a garage over night and he rang up to change the address and they charged him £40 fee and increased his monthly payments while my policy went down nearly £10 a month.bunch of wasters stay clear as they will do anything to gain more money off you… Read Full Review

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★☆☆☆☆

“Rude staff... Appalling service!”

Written on: 17/06/2015 by AliceGoode (1 review written)

A member of staff from Quoteline contacted me on a Saturday asking if I would like to renew... Went through all the T&C questions and then came to ask if my flat was in a commercial property a question I had never been asked before. I said yes there was a restaurant on the ground floor (I am 4th floor) they then said they would have to contact the insurer to see if they would still insure me, but they were closed on the Saturday and she would call me Monday. Monday came and went no call… Read Full Review

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★☆☆☆☆

“RUBBISH NASTY RUDE IGNORANT YOU NAME IT AVOID @ ALL COST”

Written on: 12/03/2015 by modees700 (1 review written)

Exactly as the title said,Rubbish, ignorant and rude customer service and even there manager exact same if you want to be treated with ignorant if you want to receive nasty phone call that you can never have a chance to reply and will end up by hanging up the phone ( by them not by yourself ) then deal with this rubbish company had a business van insurance with as there were cheaper over £100 than the next best quote but didn't really know the reason until i have joined them have started a… Read Full Review

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★☆☆☆☆

“Absolutely awful - AVOID!”

Written on: 10/02/2015 by cks3085 (1 review written)

Ive never posted a review on anything in my entire life. Quoteline Direct are the first to make me want to warn other people to avoid their utter incompetency. They are a broker, actually have no control of the product they sell you, wont allow YOU contact with the decision makes and offer no customer care whatsoever. Seem to spend their time banding questions back and forth, solving nothing, and driving myself completely nuts. I wouldnt want to be PAID to deal with these utter idiotic jokers… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 29/01/2015 by Clarkyg254 (1 review written)

I will never use this company again. I bought through a cashback site which made them slightly cheaper. They then refused to pay it. I had to make 2 changes to the policy, each one costing me £30 'admin' fee.. they had 5 minutes on the phone and to email some documents. Disgusting. What should have been a £17 fee to add a driver was £47… Read Full Review

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★☆☆☆☆

“Be where!!!”

Written on: 22/11/2014 by KarlyWilkinson (1 review written)

Absolutely disgusted with this company. They automatically set up finance agreement with Creation finance. Who charge a very high interest rate on you policy figure. So they quote a low competitive price with them and then offer you monthly payments which they fail to make clear incurs a interest charge. Creation finance then charge you for everything debit card fees not signing an agreement fees. DO NOT USE!!!!… Read Full Review

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★☆☆☆☆

“Avoid QUOTELINEDIRECT they will make your Life a Nightmare”

Written on: 01/11/2014

Quotelinedirect Insurance is the worst company, Please Avoid , they are not Insurance company, they are brokers and once you settle a quote for your van , caror house insurance ,they will sale your details to a different company , i had a insurance with then and my vehicle has been stolen, so they charged me £1600 to continue my claim and also they charged me another £5oo total they charged me £2000 pounds , yes £2.000 and I still not get my vehicle replaced. they are the worst company… Read Full Review

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★☆☆☆☆

“charges within cooling off period”

Written on: 22/10/2014 by Petal18890 (1 review written)

having paid my insurance recently and explaining my vehicle was up for sale, I made payment in full for 12 months. They explained to me that I had a cooling off period of 14 days. Lookly for me my vehicle sold within cooling of period. I called them to cancel my insurance. They asked if I had another vehicle to insure they said I would not incure any administration chargers if I insured with them on my new vehicle. The quote given was two high so I decided to leave. They then charges me £ 40… Read Full Review

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★☆☆☆☆

“Horrible customer care”

Written on: 25/06/2014 by Senthura (1 review written)

I have insured my car online, they accept my form and accept the payment. On first month they cancelled my policy. Even they didn't inform me. Once I try to call them , I was on line for half an hour. Still I could not contact them.finally they refused the refund of the direct debit for the coming month. I have never seem a company like this in uk… Read Full Review

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