NFU Mutual Home Insurance Reviews

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“Avoid NFU Home Insurance ”

Written on: 05/12/2014 by llO'Connor300 (1 review written)

Terrible experience from end to end, having experienced the trauma of a burglary we have had delay followed by repeated bullying attempts from NFU suggesting we withdraw our claim. This despite the police evidence and crime number. Customer service is unhelpful, unresponsive and designed to frustrate. Do avoid NFU… Read Full Review

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★☆☆☆☆

“landlord insurance”

Written on: 22/11/2014 by tobyknighton (1 review written)

I would like to inform all landlords who respect their Tennant's not to take out insurance with NFU .a claim was made on house insurance in Feb.this year and work has just started . involved taking out compete kitchen which left us with no cooking facilities, their advert said they would rehouse .they were not prepared to do this ,they said I would have to use the rent I paid my landlord which would not be anywhere near the money I would need ,they said their responsibility was to the… Read Full Review

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★☆☆☆☆

“DONT TRUST WHICH OR THAT NFU ADVERT - WORST INSURER EVER !”

Written on: 25/10/2014 by Anthonyn382 (1 review written)

I recently had accidental damage to my property £2000 to repair and when I lodged the claim NFU told e I had no accidental cover, I specifically remembered asking for this on the quoate call , which are recorded , yes they tell you that dont they. So my claim was refiused as i had no accidental cover , I always have it so why not now I asked myself. I requested the voice recoridngs to prove I did specifically request this, surprise surprise and very convenient they have not voice recordings… Read Full Review

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★★★★★

“Wouldn't use any other company for car and equine cover.”

Written on: 12/08/2014 by Sidesaddlelady (6 reviews written)

I have had car and equine insurance policies with NFU for many years. I have had one car claim when another driver ran into the back of my car on my way to work. I rang at 10.30 am. The young lady took the details and said she would arrange for the car to be collected and a courtesy car delivered. When I asked when this would be (anticipating a long journey home on the bus), she apologised profusely that there would be a delay as she couldn't get this done until the afternoon (of the same… Read Full Review

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★★★★★

“Wouldn't use anyone else”

Written on: 21/07/2014 by Frasernx154 (1 review written)

I've insured with the NFU for years for both home and contents and Equine. I've had claims on both policies and they've ALWAYS been handled with the utmost proficiency and I've never been kept waiting. I wouldn't hesitate to recommend them and I think they're undeserving of such a low eating on here. I wasn't going to bother leaving a review but then it seemed only those with a bad experience bother to let you know. I've only ever had first class service from them. They will not be the… Read Full Review

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★☆☆☆☆

“Not to be trusted”

Written on: 14/07/2014 by ReubenChoate (1 review written)

We had insurance for over 30 years with this company, but due to family illness this had lapsed 3 years ago. Although the local branch was aware of the situation they refused to give cover on farm vehicles stating the new policy was they only insure if you already have all other business insurance with them. Rang head office who said this was bull and gave me other number to call but declined on basis that local office had blatantly lied. Would never recommend after this, dread to think how… Read Full Review

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Sidesaddlelady's Comment

Written on: 26/08/2014

If you let your insurance lapse for 3 years why are you surprised when the conditions have changed. If NFU told you the information you were given was inaccurate and gave you a number to ring why didn't you ring it? Sounds like a common sense by-pass here.

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★☆☆☆☆

“Worst ever”

Written on: 07/07/2014 by LianaMcCann472 (1 review written)

This company turned a crisis into a nightmare. Do not believe their fancy advertising as they do not do anything that is in them. Customer services say sorry but do not come up with anything concrete. Their only recommendation is "if you are not happy then go to the ombudsman" Avoid at all costs… Read Full Review

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Sidesaddlelady's Comment

Written on: 26/08/2014

This has not been my experience in over 14 years business with this company

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Sidesaddlelady's Comment

Written on: 26/08/2014

This has not been my experience in over 14 years business with this company

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★☆☆☆☆

“very poor customer service”

Written on: 19/04/2014 by BaileeGomez428 (1 review written)

customer service agents lost and confused, very poor service, so disapointing… Read Full Review

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★☆☆☆☆

“beware NFU house insurance”

Written on: 05/03/2014 by frances.rossi (1 review written)

I have been trapped living at a house in an area for 11 years as this is how long it took the NFU to sort my claim!!! I was flooded by a BURST water main NOT on my property but on the road.The flood people they sent to sort everything in the beginning were dam useless! the work men did not turn up or tell me when they were going to turn up so every day i was moving my car for them. the work was shoddy they would not listen when i said i would pay extra for better doors!! i came home to find the… Read Full Review

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★☆☆☆☆

“Keep well away ”

Written on: 18/02/2014 by Ian.Stone (1 review written)

I was a long standing customer of NFU Mutual. I had a Home and Lifestyle policy with NFU Mutual which contains annual holiday insurance. Last February 2013 my wife and I had a holiday in Madeira. My wife fell ill on arrival. Several days later she was admitted to hospital in Madeira with a heart problem. The hospital stabilises my wife and said she needed repatriation with a doctor in attendance. What followed was a nightmare NFU’s agent avoided doing anything, excuses like; the most… Read Full Review

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K9Thedog's Response to Ian.Stone's Review

Written on: 12/06/2014

Do you have an update?

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Ian.stone's reply to K9Thedog's Comment

Written on: 16/06/2014

After much stone walling by the National Farmers Union (NFU) the Financial Ombudsman Service ( FOS) Adjudicator made recommendation for settlement on 9th December 2013. These recommendations were rejected by the NFU. I was asked to comment on them which I did as several important points were missing. The complaint now goes to an ombudsman. Yesterday I had a letter from the FOS saying" my complaint is still waiting for the ombudsman's final decision." It also says "More consumers and businesses are now asking for a final decision and unfortunately our waiting times at this time have increased. We have recruited more ombudsmen........"

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★☆☆☆☆

“NEVER TRUST THESE PEOPLE”

Written on: 10/02/2014 by Youareshityoushitbags (1 review written)

Well I'm still waiting for my money they said I would have my money 2-4 weeks 6 weeks later!!!!!!!!!! I'm going to the papers… Read Full Review

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Sidesaddlelady's Response to Youareshityoushitbags's Review

Written on: 26/08/2014

Not my experience with NFU - 5* for claims and any enquiries

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★☆☆☆☆

“Seems corrupt beyond belief.”

Written on: 05/09/2013 by Profprop (1 review written)

After years of claim free insurance, with property values reviewed annually through face to face meeting with broker I suffered a loss. The NFU loss adjustor put in their own rubbish builder - between them they expanded the size of the claim exponentially. I had mitigated the loss and was planning to have my property back in use after 6 weeks. The builder appointed by NFU's agent had his own ideas. I'll be lucky to get it back 3 Yeats later. NFU failed to cover the loss of rent! They refused… Read Full Review

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★★★★★

“Amazing experience with the NFU”

Written on: 01/08/2013

The old saying about bad news travels fast or in the internets case only the bad experiences get a review is true! I've been insured with the NFU for a year now and never had to claim with an insurance company before. This year I've had 2 claims. Both handled perfectly and way over my satisfaction level. I had my digital camera stolen on Saturday night/Sunday morning and a replacement was heading my way on the Wednesday. What more can you ask for? Recommended to anyone who will listen… Read Full Review

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Loonielane's Comment

Written on: 10/07/2014

As it was a relatively small claim I am not surprised they managed to deal with it quickly and efficiently.

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★☆☆☆☆

“n f u very over priced ”

Written on: 08/06/2013 by markmorooka (3 reviews written)

been with them for a number of years now the renewal has just come and its a joke its 3 times the price of the cheapest quote i have had and double the price of the most expensive quote the cover has been dropped down on most things with them so read your renewal like i did and i wont be useing them again… Read Full Review

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★★★★☆

“Excellent service”

Written on: 16/05/2013

We had a water leak back in 2010 flooded out the building 1 phone call to the NFU , assessor arrived promptly sorted out the work and paid up very quickly can not ask for any better service very good Thanks NFU Ps still with them you get what you pay for ??… Read Full Review

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★☆☆☆☆

“Greedy Board taking profits”

Written on: 20/02/2013

Wow, Look at the report and accounts online. Like many banking institutions the board are voting for big fat pay rises at a time the rest of the country and no doubt the normal workforce within NFU are scraping a living. It seems from reports the CEO there now has been brought from outside. He seems to have brought with him his greedy ways. Looks like he worked and was sacked from ING for losing customers due to them not passing on interest rate rises to savers. How many customers has he lost… Read Full Review

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★☆☆☆☆

“worst company ever”

Written on: 11/02/2013

disgusting treatment of staff and customers and charge more than anyone else. I wouldn't do business with them again, especially the Honiton branch. They should be 'de-activated'. There is a nsty guy that works there as well as the 2 main women bosses - STAY CLEAR… Read Full Review

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★☆☆☆☆

“Non payment of claims!”

Written on: 20/12/2012

Indeed we chose NFU for historic reasons being agricultural, we had a few building converted to holiday lets, there was some slippage on one building, so we put in a claim, it was rejected saying it was not covered as it was not declared that a change of use had occured, technically the holiday let status was removed to become a full agri residency, Cat C residency is just that irrespective of any detailed use. Secondly, a good friend of mine, also a farmer, was doing work on his roof and… Read Full Review

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Mc1000's Comment

Written on: 11/02/2013

i HAVE DEALT WITH THE hONITON BRANCH AND THEY ARE BAD!

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★☆☆☆☆

“claim hassle”

Written on: 04/09/2012 by doublestandards (1 review written)

I have had insurance with this company for 13 years.As with most people I just kept on with the policy year in year out.This year I had to make a claim.It is still ongoing. This company place adverts in journals ,papers and tv claiming to settle claims hassle free.This is a completely misleading statement.The NFU Mutual conducts its business through agencies throughout the UK.The agents claim to work on the customer behalf.This is again misleading.The agent has a conflict of interest between… Read Full Review

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★☆☆☆☆

“Ridiculous quote for insurance and poor customer service”

Written on: 27/06/2012 by Sidesaddlelady (6 reviews written)

I have had buildings and contents insurance, equine insurance for 2 horses and car insurance with NFU for 12 years. I have always been satisfied with their customer service and with their dealing with two claims that I've made in that time and I have recommended them to friends and family. I've recently taken over the family home & obtained three quotes including one from NFU. On a two bedroomed bungalow in a quiet semi-rural area the quotes were under £300 except for the NFU one which was… Read Full Review

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Shaunste's Response to Sidesaddlelady's Review

Written on: 25/08/2012

Im a Nfu mutual client and have been for many years! You say you have been happy with the service in your review however your review heading states other wise. You are just not happy with the premium therefore your rediculous review????????

Not all insurace conpanies will have the same premium in all areas! Nfu provide THE BEST CLAIM SERVICE AND CUSTOMER SERVIVE WHICH IS SECOND TO NONE!!

Im sorry but but did you get a quote from BUDGET INSURACE.COM? You get what you pay for

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