NFU Mutual Home Insurance Reviews

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★★☆☆☆
1.8 / 5
23% of users recommend this
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Latest Reviews

★★★★★

“Wouldn't use anyone else”

Written on: 21/07/2014 by Frasernx154 (1 review written)

I've insured with the NFU for years for both home and contents and Equine. I've had claims on both policies and they've ALWAYS been handled with the utmost proficiency and I've never been kept waiting. I wouldn't hesitate to recommend them and I think they're undeserving of such a low eating on here. I wasn't going to bother leaving a review but then it seemed only those with a bad experience bother to let you know. I've only ever had first class service from them. They will not be the… Read Full Review

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★☆☆☆☆

“Not to be trusted”

Written on: 14/07/2014 by ReubenChoate (1 review written)

We had insurance for over 30 years with this company, but due to family illness this had lapsed 3 years ago. Although the local branch was aware of the situation they refused to give cover on farm vehicles stating the new policy was they only insure if you already have all other business insurance with them. Rang head office who said this was bull and gave me other number to call but declined on basis that local office had blatantly lied. Would never recommend after this, dread to think how… Read Full Review

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★☆☆☆☆

“Worst ever”

Written on: 07/07/2014 by LianaMcCann472 (1 review written)

This company turned a crisis into a nightmare. Do not believe their fancy advertising as they do not do anything that is in them. Customer services say sorry but do not come up with anything concrete. Their only recommendation is "if you are not happy then go to the ombudsman" Avoid at all costs… Read Full Review

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★☆☆☆☆

“very poor customer service”

Written on: 19/04/2014 by BaileeGomez428 (1 review written)

customer service agents lost and confused, very poor service, so disapointing… Read Full Review

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★☆☆☆☆

“beware NFU house insurance”

Written on: 05/03/2014 by frances.rossi (1 review written)

I have been trapped living at a house in an area for 11 years as this is how long it took the NFU to sort my claim!!! I was flooded by a BURST water main NOT on my property but on the road.The flood people they sent to sort everything in the beginning were dam useless! the work men did not turn up or tell me when they were going to turn up so every day i was moving my car for them. the work was shoddy they would not listen when i said i would pay extra for better doors!! i came home to find the… Read Full Review

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★☆☆☆☆

“Keep well away ”

Written on: 18/02/2014 by Ian.Stone (1 review written)

I was a long standing customer of NFU Mutual. I had a Home and Lifestyle policy with NFU Mutual which contains annual holiday insurance. Last February 2013 my wife and I had a holiday in Madeira. My wife fell ill on arrival. Several days later she was admitted to hospital in Madeira with a heart problem. The hospital stabilises my wife and said she needed repatriation with a doctor in attendance. What followed was a nightmare NFU’s agent avoided doing anything, excuses like; the most… Read Full Review

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K9Thedog's Response to Ian.Stone's Review

Written on: 12/06/2014

Do you have an update?

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Ian.stone's reply to K9Thedog's Comment

Written on: 16/06/2014

After much stone walling by the National Farmers Union (NFU) the Financial Ombudsman Service ( FOS) Adjudicator made recommendation for settlement on 9th December 2013. These recommendations were rejected by the NFU. I was asked to comment on them which I did as several important points were missing. The complaint now goes to an ombudsman. Yesterday I had a letter from the FOS saying" my complaint is still waiting for the ombudsman's final decision." It also says "More consumers and businesses are now asking for a final decision and unfortunately our waiting times at this time have increased. We have recruited more ombudsmen........"

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★☆☆☆☆

“NEVER TRUST THESE PEOPLE”

Written on: 10/02/2014 by Youareshityoushitbags (1 review written)

Well I'm still waiting for my money they said I would have my money 2-4 weeks 6 weeks later!!!!!!!!!! I'm going to the papers… Read Full Review

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★☆☆☆☆

“Seems corrupt beyond belief.”

Written on: 05/09/2013 by Profprop (1 review written)

After years of claim free insurance, with property values reviewed annually through face to face meeting with broker I suffered a loss. The NFU loss adjustor put in their own rubbish builder - between them they expanded the size of the claim exponentially. I had mitigated the loss and was planning to have my property back in use after 6 weeks. The builder appointed by NFU's agent had his own ideas. I'll be lucky to get it back 3 Yeats later. NFU failed to cover the loss of rent! They refused… Read Full Review

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★★★★★

“Amazing experience with the NFU”

Written on: 01/08/2013

The old saying about bad news travels fast or in the internets case only the bad experiences get a review is true! I've been insured with the NFU for a year now and never had to claim with an insurance company before. This year I've had 2 claims. Both handled perfectly and way over my satisfaction level. I had my digital camera stolen on Saturday night/Sunday morning and a replacement was heading my way on the Wednesday. What more can you ask for? Recommended to anyone who will listen… Read Full Review

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Loonielane's Comment

Written on: 10/07/2014

As it was a relatively small claim I am not surprised they managed to deal with it quickly and efficiently.

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★☆☆☆☆

“n f u very over priced ”

Written on: 08/06/2013 by markmorooka (2 reviews written)

been with them for a number of years now the renewal has just come and its a joke its 3 times the price of the cheapest quote i have had and double the price of the most expensive quote the cover has been dropped down on most things with them so read your renewal like i did and i wont be useing them again… Read Full Review

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★★★★☆

“Excellent service”

Written on: 16/05/2013

We had a water leak back in 2010 flooded out the building 1 phone call to the NFU , assessor arrived promptly sorted out the work and paid up very quickly can not ask for any better service very good Thanks NFU Ps still with them you get what you pay for ??… Read Full Review

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★☆☆☆☆

“Greedy Board taking profits”

Written on: 20/02/2013

Wow, Look at the report and accounts online. Like many banking institutions the board are voting for big fat pay rises at a time the rest of the country and no doubt the normal workforce within NFU are scraping a living. It seems from reports the CEO there now has been brought from outside. He seems to have brought with him his greedy ways. Looks like he worked and was sacked from ING for losing customers due to them not passing on interest rate rises to savers. How many customers has he lost… Read Full Review

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★☆☆☆☆

“worst company ever”

Written on: 11/02/2013

disgusting treatment of staff and customers and charge more than anyone else. I wouldn't do business with them again, especially the Honiton branch. They should be 'de-activated'. There is a nsty guy that works there as well as the 2 main women bosses - STAY CLEAR… Read Full Review

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★☆☆☆☆

“Non payment of claims!”

Written on: 20/12/2012

Indeed we chose NFU for historic reasons being agricultural, we had a few building converted to holiday lets, there was some slippage on one building, so we put in a claim, it was rejected saying it was not covered as it was not declared that a change of use had occured, technically the holiday let status was removed to become a full agri residency, Cat C residency is just that irrespective of any detailed use. Secondly, a good friend of mine, also a farmer, was doing work on his roof and… Read Full Review

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Mc1000's Comment

Written on: 11/02/2013

i HAVE DEALT WITH THE hONITON BRANCH AND THEY ARE BAD!

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★☆☆☆☆

“claim hassle”

Written on: 04/09/2012 by doublestandards (1 review written)

I have had insurance with this company for 13 years.As with most people I just kept on with the policy year in year out.This year I had to make a claim.It is still ongoing. This company place adverts in journals ,papers and tv claiming to settle claims hassle free.This is a completely misleading statement.The NFU Mutual conducts its business through agencies throughout the UK.The agents claim to work on the customer behalf.This is again misleading.The agent has a conflict of interest between… Read Full Review

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★☆☆☆☆

“Ridiculous quote for insurance and poor customer service”

Written on: 27/06/2012 by Sidesaddlelady (5 reviews written)

I have had buildings and contents insurance, equine insurance for 2 horses and car insurance with NFU for 12 years. I have always been satisfied with their customer service and with their dealing with two claims that I've made in that time and I have recommended them to friends and family. I've recently taken over the family home & obtained three quotes including one from NFU. On a two bedroomed bungalow in a quiet semi-rural area the quotes were under £300 except for the NFU one which was… Read Full Review

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Shaunste's Response to Sidesaddlelady's Review

Written on: 25/08/2012

Im a Nfu mutual client and have been for many years! You say you have been happy with the service in your review however your review heading states other wise. You are just not happy with the premium therefore your rediculous review????????

Not all insurace conpanies will have the same premium in all areas! Nfu provide THE BEST CLAIM SERVICE AND CUSTOMER SERVIVE WHICH IS SECOND TO NONE!!

Im sorry but but did you get a quote from BUDGET INSURACE.COM? You get what you pay for

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★★★★☆

“Good, honest, comprehensive!”

Written on: 05/05/2012

Been with them for years, yes you pay more to be insured by them but I believe it's well worth it. Good service, policte, friendly and I always get to speak to the same person! NFU have provided me with more advice and service than other insurers I've been with, who seem to think I'm a name and number rather than a person with a question. … Read Full Review

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Doublestandards's Comment

Written on: 04/09/2012

This company is a disgrace when it come to handling claims.They operate throughout the country with an agency system, this leads to conflict of interest between the customer and company resulting in a very poor customer service.

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★★☆☆☆

“Saved ”

Written on: 11/01/2012 by spectric (1 review written)

I did consider the NFU for buildings and contents but their quotation was higher than other providers and did not cover as much. They also required a precise cost for rebuilding the property in the event of a total loss. Having now read these reviews there is no way I will proceed as I believe the risk to be to high ! The problem with insurance is that you only discover how good or bad a company is when you make a claim, until then you just keep throwing your money at them… Read Full Review

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★☆☆☆☆

“ After over 30 years of insuring with the NFU, I...”

Written on: 11/03/2011 by Toggam (1 review written)

After over 30 years of insuring with the NFU, I would have reccommended them to all my friends, not anymore.
Nov 13th 2010 water leak, called the NFU was put through to a emergency call centre, given duff information. Told I had to use their contracted plumber call out £120 + work, my own plumber cost £60. Ignored the advice and opted for my own plumber, was then told by a second person that this was acceptable.
The repairs eventually completed at the end of February 2011 after… Read Full Review

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★☆☆☆☆

“BEWARE , BEWARE, BEWARE... YOU HAVE BEEN WARNED.. i...”

Written on: 24/01/2011

BEWARE , BEWARE, BEWARE... YOU HAVE BEEN WARNED.. i have been with them for sometime now and they keep altering the prices with massive increases.
Service is discusting, and when trying to explain they keep saying how good an insurance they are........Advice to you is make sure you get quotes which is what i should of done i would of saved a hell of a lot of money and they are not the best insurance by far… Read Full Review

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