written by Chei on 13/02/2013
I recently contacted British Gas (BG) to sign up to their Homecare 200 plan, which involves paying a one off £99 fee and 12 monthly instalments; you are then covered for 12 months in the event that your boiler needs repairing. My boiler was faulty, so I called BG. They came out as agreed and within the agreed timeslot. Within a few minutes of looking at my boiler, BG condemned my boiler. It is only six years old. I subsequently received two further diagnosis (one from a local engineer and one from Heateam) both un-condemned the boiler. I feel BG are too quick to condemn boilers, which can cause customers' stress. Beware of BG! Always get another opinion.
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