Royal & Sun Alliance Car Insurance Reviews

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Royal and Sun Alliance Car Insurance

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Latest Reviews

★☆☆☆☆

“Awful”

Written on: 05/10/2016 by 379Medina (1 review written)

I had to deal with rsa as a 3rd party even though there client admitted full liability insurance had to fight to get every penny out of them. There client smashed into my van which is essential to my mobile grooming business. I have been left out of pocket and paying more for a new van I had to rush to buy as they took the rental van off me. They was prepared to leave me with no transport and no way of getting to my clients. This has had a massive impact on my business and my health. Phone… Read Full Review

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Thelevelhead's Comment

Written on: 28/11/2016

As you are the third party and not a contracted customer with RSA they will offer no assistance to you. It's a waste of your time.

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★☆☆☆☆

“Waiting time for RSA MVA benefits”

Written on: 13/08/2016 by Porter195 (1 review written)

RSA has made me wait and am still waiting for my MVA benefits.The accident occured on May 5,2016.It's now August 11,2016 and the response I keep getting is that the forensic accountants are working on it. My wife and I are now out of our rental unit and am now renting a motel room.We are on Sovial Services and as of Friday at 11 am will be out on the street .I have made them aware of their cause of our financial ruin but it continues to go on deaf ears.Now that Sovial Services are involved they… Read Full Review

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★☆☆☆☆

“RSA car insurance ”

Written on: 24/03/2016 by unique0025 (1 review written)

In 2014 I had an accident and I notified my insurance company RSA. I told them that I wasn't at fault as I was driving along the road and the third party emerged from a parked position and smashed into my car. RSA were holding the third party at fault. Then 3 months later I received letters from the third party asking me to pay out £8000 I was shocked I told my insurance company RSA and they asked me to send them the letters so I did despite that 3 months later they paid out to the third… Read Full Review

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★☆☆☆☆

“RUBBBISH COMPANY BAD CUSTOMER CARE”

Written on: 02/03/2016 by Alessandro94 (1 review written)

absolutely terrible company , they don't listen , its nearly 5 months and they haven't even got the other parties policy details to start my claim for loss/injury. I am soo frustrated with them , they pass you on to so many different people .. who all think and tell you different. I have had to do a lot of finding out myself.. I had my Building and home contents with them I cancelled the policy last month. DO NOT USE THEM… Read Full Review

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★☆☆☆☆

“RSA WILL FIND EVERY REASON NOT TO PAY FOR YOUR CLAIM”

Written on: 14/10/2015 by 45Morris (1 review written)

ROYAL AND SUN ALLIANCE now RSA INSURANCE. Please don't be a fool by taking out policy with this company. They are rogue. If you can avoid MORE THAN VAN INSURANCE please do as they all work for each other and are bogus company. They will take your money and in the event of claim they will find every reason not to pay for your claim. My van was hit into a building after avoiding a motorbike and I decided to make a fault claim because my vehicle was badly damaged. I spoke to 5 different people… Read Full Review

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★☆☆☆☆

“CAR REPAIR....DISGUSTING COMPANY”

Written on: 03/08/2015 by Trevonz1986 (1 review written)

POOR,RUBBISH COMMUNICATIONS,BULLIES.. MY CAR WAS RETURNED FILTHY DIRTY AND DAMAGED."NOBODY WAS BOTHERED..." THREE WEEKS LATER STILL WITHOUT MY CAR.. " I AM DISABELED..." DON'T DEAL WITH RSA UNLESS YOU WANT TO BE RIPPED OFF,BULLIED,OGNORED,TREATED LIKE SCUM..."" PLEASE BEWARE...."""""… Read Full Review

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★☆☆☆☆

“I feel ROYALLY ripped off!”

Written on: 17/07/2015 by craigzaf (1 review written)

i am 8 1/2 months into a policy with 3 1/2 months remaining, my only change to my policy is the vehicle covered. i originally had a 200 bhp Vauxhall Zafira GSi (a powerful bus) covered with these and had what i thought was a good quote considering the insurance group and risk etc.. However, a few years on, the vehicle developed issues and i decided to sell it as such. i then purchased a little 1.4 95 bhp fiat punto sporting (a considerable performance downgrade and lower valuation) i called… Read Full Review

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★☆☆☆☆

“rsa does not send you to proper doctors”

Written on: 09/06/2015 by AubreeBlackwell (1 review written)

they are not doctors they have a group of people that take courses that are NOT doctors RSA pays them anywhere from 2500.00 to 3000.00 per assessment obviously the report is not going to come back saying that you are injured because RSA is paying the bill. THIS IS THERE WAY TO GET RID OF YOU … Read Full Review

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★☆☆☆☆

“rsa insurance does not stand my there customers”

Written on: 30/05/2015 by Fordbn1971 (1 review written)

I was reversed over by a van, the other party did not have insurance. RSA was my insurance company, RSA will not stand by you, will help help to rehabilitate you, when it comes down to it they hire high priced lawyers to make you want to go away or try to put the blame on you after paying for insurance for years and years one accident that is not your fault at all RSA will walk away from you. They hire lawyers to dig up your past to try to take away from the problem which is you were severely… Read Full Review

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Stopitvicky99's Comment

Written on: 31/05/2015

when I was reversed over I was standing outside there even was security footage of me being reversed over This destroyed my life RSA left me out to hang. I struggle every day mentally and physically trying to put my life back together the funny thing is they were my insurance company. I am looking for people to try to help me . Not by monetary means but to get the answers I deserve and so many other people deserve as well.

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★☆☆☆☆

“rsa insurance does not stand my there customers”

Written on: 30/05/2015 by stopitvicky99 (1 review written)

I was reversed over by a van, the other party did not have insurance. RSA was my insurance company, RSA will not stand by you, will help help to rehabilitate you, when it comes down to it they hire high priced lawyers to make you want to go away or try to put the blame on you after paying for insurance for years and years one accident that is not your fault at all RSA will walk away from you. They hire lawyers to dig up your past to try to take away from the problem which is you were severely… Read Full Review

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★☆☆☆☆

“Unhelpful, Didn't listen, Rude customer service, STAY...”

Written on: 13/03/2015 by tsMcNally349 (1 review written)

A claim went against me that wasn't my fault and they didn't want to hear of it. They failed to understand that I was stationary when the accident happened and settled against me because damage was on the front of my car (once again, I was stationary). The woman I spoke to was rude, talked down to me (I'm 21) and was very patronising. I asked to speak to her boss and she stated that she couldn't do that. In all honesty, there was no happy experience when dealing with this company other than the… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM RSA (royal sun alliance) canada”

Written on: 23/01/2015

MOST Horrific auto insurance company I have dealt with. They simply should be forced out of business. DO NOT USE THIS COMPANY. STAY AWAY FROM RSA (royal sun alliance) canada DO NOT LET YOUR FRIENDS USE THIS COMPANY. STAY AWAY FROM RSA (royal sun alliance) canada Within about 6 months of trying RSA they managed to screw up my long standing perfect AUTO insurance and now REFUSE to deal with it now. After trying RSA ... I will now end up paying $6000 extra over the next 5 yrs and there is… Read Full Review

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Stopitvicky99's Comment

Written on: 30/05/2015

I totally agree with you RSA does not stand by there clients they take your money more than willingly every month when it comes time for them to do there job they back away from you leaving you helpless with no one to turn to

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★☆☆☆☆

“Customers come last”

Written on: 20/10/2014 by Gerardoz427 (1 review written)

My landrover has had a prang because my husband caught the back left side door trying to avoid a car parked inconsiderately across from our property.We are insured by Royal sun alliance with a broker Wallaces of Clay Cross Chesterfield It is going to take 5 weeks before someone can come out to take the vehicle and a further 2 weeks for repair.This is because RSA only use one repair garage Nationwide in Sheffield..Wallaces and RSA say this is because of the quality of repairs and do not trust… Read Full Review

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★☆☆☆☆

“Motability insurance cover refusal”

Written on: 27/08/2014 by mickyt88 (1 review written)

I have been the nominated driver for my partners Motability car for over 20 years now without any problems. I had a couple of accidents close together in December last year and then again in Feb this year both of which were the others persons fault. We were due a new car in November and ordered model we wanted this Month. Got a letter from Motability ops a few days later stating RSA would not provide cover for new car due to claims record. Called RSA for explanation of decision as I was… Read Full Review

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★☆☆☆☆

“Impossible to log in to website”

Written on: 01/08/2014 by Annat280 (1 review written)

I have been trying to log into the website for over six months, and just constantly get a message from their customer service to say they have problems with their website. When you phone them they just try to direct you to a website that you cant get into, or charge you extra for not doing it online. They want customers to use an online service but dont have a reliable website. Takes ages to get through on the phone but they are happy to take your money on an 0844 number while you wait… Read Full Review

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★★★★☆

“Run Sun Alliance is on Top!”

Written on: 05/12/2013 by JohnJango (1 review written)

I highly recommend RSA! They have provided me with outstanding auto insurance. They are their when I need them and always answer my questions. The great thing about this company is that they offer you options. RSA has kept me safe while on the road. Thank you RSA!… Read Full Review

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★★★☆☆

“royal sun's good insurnce..broker asger pedersen not...”

Written on: 15/10/2013

Please do not give your money to these people. From the moment I paid my money to them, I was made to regret it. As soon as you've paid they will begin threatening to fine you and cancel your policy. The customer service is probably the worst you'll ever receive. The service is so bad, and the threats so abrupt and aggressive, that you'll try to leave them. But you won't be able to do that because they'll point out that the small print specifies that leaving them will cost you almost as much as… Read Full Review

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★☆☆☆☆

“Dont insure with this company via cashback site...”

Written on: 31/07/2013

I insured my car via Topcashback site expecting £45 cashback 3 months ago but still nothing, if they cant afford to honor cashback why advertise? Also top cashback should remove this from their site. They might be cheaper than others but it is not good for their parent co more than… Read Full Review

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★☆☆☆☆

“Beware paying by credit card”

Written on: 23/07/2013

I paid my daughters car insurance last year by credit card. This year the renewal was more than half as much again as other insurers so I told them I would not renew. They then took the full payment from my credit card! It is now proving to be a problem to get the money back. They promised to refund within 3 to 5 days but no refund. They now say it could take another 10 days to refund to my bank, if the underwriters agree??? They admit it is their fault that they took my money without… Read Full Review

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★☆☆☆☆

“No RSA car Insurance!”

Written on: 13/06/2013 by 4better (1 review written)

I bought my insurance with AA - who had subcontracted to RSA. Most appalling service - took them almost 5 days to even look at my documents. I did all the chasing up with the garage and with sending RSA files, and they could not even acknowledge receipt of my email. Why do I pay for Car Insurance? Can someone remind me please. I am capable of letting the DVLA know - I am also capable of calling a garage and getting the car sorted in the best way possible - I can even if need be go down to… Read Full Review

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