Royal & Sun Alliance Car Insurance Reviews

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Royal and Sun Alliance Car Insurance
★☆☆☆☆
1.2
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Latest Reviews

“Positive plus experience ”

★★★★★

written by Circusnurse on 14/11/2023

I can’t believe some of the reviews regarding this company. I have had the total opposite. Having lost my lovely £40,000 motor home in the floods recently in Derbyshire, the claim process has been nothing but positive, supportive and rapidly dealt with. We were both traumatised at the time as we were trapped inside the van and had to be rescued so I could not have coped with any more stress. Every phone call made was answered by someone who empathised with us and gave us the support and advice needed. The claim has been dealt with fairly and paid within 3 weeks!!! I would like to say a special thank you to the lady who dealt with most of my emails and queries. The man who assessed my vehicle fairly and again for help and support with devices that needed removing. I will be buying another motor home shortly and will definitely be going with this company again.

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“No wonder they have lost the contract”

★☆☆☆☆

written by AACWC on 28/01/2022

Awful is a word I try not to use. But never in my life have I ever met a company who can actually make your car accident 10 times worse than it should be. I must say it's not all there fault but with the RAC and the Motor Repair Network they have made us feel so angry would enjoy 10 minutes with each of there Directors in a small room and show them what it feels like being in a car accident then having to deal with there staff. 13 days after the accident we still didn't have a car to use our car has been up and down the country god knows . No one knew where the car was at one stage. RAC staff turning up at 10 pm anything they could willy up they have done. Never met a man before from Liverpool who says why are you laughing at me stop it or I'm going to terminate this call.Should of recorded it and sent it to Manchester United and let them play it every time they play Liverpool. That my friend was supposed to of been a manager. Please if you can don't ever use the RSA or Motor Repair network ( Mr Pugh you should be ashamed having such bad staff and at the end of the day the buck stops with you )

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“Absolutely disgusting behavior!”

★☆☆☆☆

written by zoevic2001 on 22/01/2018

Absolutely disgusted with this company! I was rear ended on the 3rd January by one of your drivers whilst at traffic lights! After countless phone calls i still don't have a curtsy car and you still haven't authorized my car to be repaired because your trying to save 10% of the repair bill!!!! Disgusting!!! to be told my car is driveable because it passed its MOT does not mean its driveable! The sensors/rear bumper and electrics are damaged, Bumper was smashed off & the car is pulling slightly to the left, to be told this could of happened before the accident so your not sure if your going to cover it!!! to then have to have more emails sent over by the garage to say 'this damage has happened when the car was rear ended' OBVIOUSLY! Its a wheel alignment your arguing about!!! which should automatically be covered when any car is rear ended! All i want is my car back at it was before the accident and a courtesy car so I can get out and about!!! Not much to ask really!! My car has been sat in the garage since being collected last Tuesday night and still no courtesy car.... and more phone calls!! After looking at other reviews your obviously an insurance company to avoid and I will be giving people my honest opinion and reviewing you on every review site! Disgusting behavior and no moral conduct! Claim ref number CVR228062JF

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“Awful”

★☆☆☆☆

written by 379Medina on 05/10/2016

I had to deal with rsa as a 3rd party even though there client admitted full liability insurance had to fight to get every penny out of them. There client smashed into my van which is essential to my mobile grooming business. I have been left out of pocket and paying more for a new van I had to rush to buy as they took the rental van off me. They was prepared to leave me with no transport and no way of getting to my clients. This has had a massive impact on my business and my health. Phone calls, emails and letters have been sent. I will be reporting them to the ombudsman. Avoid avoid avoid.

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Thelevelhead's Comment

Written on: 28/11/2016

As you are the third party and not a contracted customer with RSA they will offer no assistance to you. It's a waste of your time.

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“Waiting time for RSA MVA benefits”

★☆☆☆☆

written by Porter195 on 13/08/2016

RSA has made me wait and am still waiting for my MVA benefits.The accident occured on May 5,2016.It's now August 11,2016 and the response I keep getting is that the forensic accountants are working on it. My wife and I are now out of our rental unit and am now renting a motel room.We are on Sovial Services and as of Friday at 11 am will be out on the street .I have made them aware of their cause of our financial ruin but it continues to go on deaf ears.Now that Sovial Services are involved they will want reimbursable for all monies given to us.They are not one's to be patient waiting for their money. I have also contacted Global news with my personal news story.Bsd publicity can break even the largest of companies.I'll be giving my story to Sll news stations. I can wait no longer than 11:01 am Friday morning. I hope that this review gets seen by somebody at RSA.RSA need not worry about my wife and myself renewing our insurance with.I think our parting will be mutually beneficial.

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“RSA car insurance ”

★☆☆☆☆

written by unique0025 on 24/03/2016

In 2014 I had an accident and I notified my insurance company RSA. I told them that I wasn't at fault as I was driving along the road and the third party emerged from a parked position and smashed into my car. RSA were holding the third party at fault. Then 3 months later I received letters from the third party asking me to pay out £8000 I was shocked I told my insurance company RSA and they asked me to send them the letters so I did despite that 3 months later they paid out to the third party without me even knowing I was shocked I asked rsa your suppose to be supporting me not the third party they said it was a order from court and they had to pay I said that's not fair. The third party caused the accident and they are getting paid out so I said I'm going to court because your have not dealt with my claim fairly and efficiently. I am absolutely disgusted with RSA and the way they have dealt with my claim absolutely out of order. I am still waiting to hear from the court once I've received a date I will go to court and prove to them that I was telling the truth. I would never recommend RSA car insurance to anyone because when you need them they don't care about their customer

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“RUBBBISH COMPANY BAD CUSTOMER CARE”

★☆☆☆☆

written by Alessandro94 on 02/03/2016

absolutely terrible company , they don't listen , its nearly 5 months and they haven't even got the other parties policy details to start my claim for loss/injury. I am soo frustrated with them , they pass you on to so many different people .. who all think and tell you different. I have had to do a lot of finding out myself.. I had my Building and home contents with them I cancelled the policy last month. DO NOT USE THEM

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“RSA WILL FIND EVERY REASON NOT TO PAY FOR YOUR CLAIM”

★☆☆☆☆

written by 45Morris on 14/10/2015

ROYAL AND SUN ALLIANCE now RSA INSURANCE. Please don't be a fool by taking out policy with this company. They are rogue. If you can avoid MORE THAN VAN INSURANCE please do as they all work for each other and are bogus company. They will take your money and in the event of claim they will find every reason not to pay for your claim. My van was hit into a building after avoiding a motorbike and I decided to make a fault claim because my vehicle was badly damaged. I spoke to 5 different people reporting the same incident . I was being pushed from one person to the other and was told to describe the scene, after I was told to dress a sketch, after I was told someone will come to my house so I can show her on google map where the incident occurred. This lady came to my house in a bathroom slippers early in the morning looking very shabby and dirty. She took same statement about 10 pages. After it took them one month before they got back to me and now asking me to follow this lady to the scene after 2 months of reporting the incident . Because I was furious and angry I refused to follow the lady to the scene. What's the point of the sketch , google map, I took a day off work for the lady to attend my house and now they want me to follow them to the accident scene. It appears they have now decided to reject my claim because I refused to follow them. I am claiming a fault accident which is going against my no claim. Why not just accept it. They even asked for my payslips to know where I was working which I found very ridiculous . They will look for every excuse not to pay for your claim. PLEASE RUN AWAY FROM THIS COMPANY. They are bunch of bullies, rude, lack customer service , non-chalant and unprofessional.

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“CAR REPAIR....DISGUSTING COMPANY”

★☆☆☆☆

written by Trevonz1986 on 03/08/2015

POOR,RUBBISH COMMUNICATIONS,BULLIES.. MY CAR WAS RETURNED FILTHY DIRTY AND DAMAGED."NOBODY WAS BOTHERED..." THREE WEEKS LATER STILL WITHOUT MY CAR.. " I AM DISABELED..." DON'T DEAL WITH RSA UNLESS YOU WANT TO BE RIPPED OFF,BULLIED,OGNORED,TREATED LIKE SCUM..."" PLEASE BEWARE...."""""

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“I feel ROYALLY ripped off!”

★☆☆☆☆

written by craigzaf on 17/07/2015

i am 8 1/2 months into a policy with 3 1/2 months remaining, my only change to my policy is the vehicle covered. i originally had a 200 bhp Vauxhall Zafira GSi (a powerful bus) covered with these and had what i thought was a good quote considering the insurance group and risk etc.. However, a few years on, the vehicle developed issues and i decided to sell it as such. i then purchased a little 1.4 95 bhp fiat punto sporting (a considerable performance downgrade and lower valuation) i called autonet to amend the policy to the little punto. Now, part of me says that i should be offered a little refund, yet at the same time i know how insurers don't like to give anything back. I was very surprised to learn of an additional premium of £144.26 (£109.26 to Royal sun alliance & £35 admin to autonet) to cover the replacement car for the remaining 3 1/2 months. i ran a quote through elsewhere for £174.90 for the year! At the end of the day, Royal sun alliance knew i'd just bought another car, i had no insurance on it and that if i wanted to drive it home, i'd have to pay whatever they decided upon or lose NCB entitlement and start over. The final excuse came back from RSA that it was due to lack of experience driving the punto. Interestingly i owned a punto HGT 1.8 for 5 years previously! Yes, i was over a barrel and Royal sun alliance were standing behind me!

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“rsa does not send you to proper doctors”

★☆☆☆☆

written by AubreeBlackwell on 09/06/2015

they are not doctors they have a group of people that take courses that are NOT doctors RSA pays them anywhere from 2500.00 to 3000.00 per assessment obviously the report is not going to come back saying that you are injured because RSA is paying the bill. THIS IS THERE WAY TO GET RID OF YOU

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“rsa insurance does not stand my there customers”

★☆☆☆☆

written by Fordbn1971 on 30/05/2015

I was reversed over by a van, the other party did not have insurance. RSA was my insurance company, RSA will not stand by you, will help help to rehabilitate you, when it comes down to it they hire high priced lawyers to make you want to go away or try to put the blame on you after paying for insurance for years and years one accident that is not your fault at all RSA will walk away from you. They hire lawyers to dig up your past to try to take away from the problem which is you were severely hurt it was not your fault to try to scare you away

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Stopitvicky99's Comment

Written on: 31/05/2015

when I was reversed over I was standing outside there even was security footage of me being reversed over This destroyed my life RSA left me out to hang. I struggle every day mentally and physically trying to put my life back together the funny thing is they were my insurance company. I am looking for people to try to help me . Not by monetary means but to get the answers I deserve and so many other people deserve as well.

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“rsa insurance does not stand my there customers”

★☆☆☆☆

written by stopitvicky99 on 30/05/2015

I was reversed over by a van, the other party did not have insurance. RSA was my insurance company, RSA will not stand by you, will help help to rehabilitate you, when it comes down to it they hire high priced lawyers to make you want to go away or try to put the blame on you after paying for insurance for years and years one accident that is not your fault at all RSA will walk away from you. They hire lawyers to dig up your past to try to take away from the problem which is you were severely hurt it was not your fault to try to scare you away

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“Unhelpful, Didn't listen, Rude customer service, STAY...”

★☆☆☆☆

written by tsMcNally349 on 13/03/2015

A claim went against me that wasn't my fault and they didn't want to hear of it. They failed to understand that I was stationary when the accident happened and settled against me because damage was on the front of my car (once again, I was stationary). The woman I spoke to was rude, talked down to me (I'm 21) and was very patronising. I asked to speak to her boss and she stated that she couldn't do that. In all honesty, there was no happy experience when dealing with this company other than the greeting letter they sent me when I joined. My dad is with Esure, they seem to understand customer satisfaction to a much higher standard as well as guaranteeing value for money with different benefits you can gain along the way. Review centre should change their rating scheme allowing zero stars as this is what this company deserves.

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“STAY AWAY FROM RSA (royal sun alliance) canada”

★☆☆☆☆

written by on 23/01/2015

MOST Horrific auto insurance company I have dealt with. They simply should be forced out of business. DO NOT USE THIS COMPANY. STAY AWAY FROM RSA (royal sun alliance) canada DO NOT LET YOUR FRIENDS USE THIS COMPANY. STAY AWAY FROM RSA (royal sun alliance) canada Within about 6 months of trying RSA they managed to screw up my long standing perfect AUTO insurance and now REFUSE to deal with it now. After trying RSA ... I will now end up paying $6000 extra over the next 5 yrs and there is nothing I can do to change it. IF you don't want your insurance record ruined ... stay away RSA. DO NOT USE RSA DO NOT LET YOUR FRIENDS USE RSA The ONLY way you can stop companies like this is to put them out of business by spreading the word. Use your social network to get the word out. FRIENDS DON'T LET FRIENDS USE RSA ... (royal sun alliance insurance)

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Stopitvicky99's Comment

Written on: 30/05/2015

I totally agree with you RSA does not stand by there clients they take your money more than willingly every month when it comes time for them to do there job they back away from you leaving you helpless with no one to turn to

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“Customers come last”

★☆☆☆☆

written by Gerardoz427 on 20/10/2014

My landrover has had a prang because my husband caught the back left side door trying to avoid a car parked inconsiderately across from our property.We are insured by Royal sun alliance with a broker Wallaces of Clay Cross Chesterfield It is going to take 5 weeks before someone can come out to take the vehicle and a further 2 weeks for repair.This is because RSA only use one repair garage Nationwide in Sheffield..Wallaces and RSA say this is because of the quality of repairs and do not trust any other repair companies..I would say this is because of money,we get you the work and you keep our costs down.What about the customer who is paying for all of this.With an excess of £450 pounds and years of no claims bonus we are paying for everything the repair the courtesy car and excess.Nationwide garage have 60 courtesy cars and all of them are out,which means they have an awful lot of repair work pending.Surely there are good garages nearer to us in Chesterfiels that could do this within a week.I will certainly think about RSA when insurance is up for renewal as I am most dissatisfied with their response to my claim.

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“Motability insurance cover refusal”

★☆☆☆☆

written by mickyt88 on 27/08/2014

I have been the nominated driver for my partners Motability car for over 20 years now without any problems. I had a couple of accidents close together in December last year and then again in Feb this year both of which were the others persons fault. We were due a new car in November and ordered model we wanted this Month. Got a letter from Motability ops a few days later stating RSA would not provide cover for new car due to claims record. Called RSA for explanation of decision as I was faultless on both occasions and was told that only the number of claims were assessed regardless of liability. My partner is in a wheelchair and needs a car to get about but this doesn't seem to matter to this heartless company. I think it is a scandal that this company has sole control over Motability insurance meaning no insurance from them no car. Customer service a disgrace, very arrogant and not willing to listen to you. I would not recommend this company to my worst enemy.

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“Impossible to log in to website”

★☆☆☆☆

written by Annat280 on 01/08/2014

I have been trying to log into the website for over six months, and just constantly get a message from their customer service to say they have problems with their website. When you phone them they just try to direct you to a website that you cant get into, or charge you extra for not doing it online. They want customers to use an online service but dont have a reliable website. Takes ages to get through on the phone but they are happy to take your money on an 0844 number while you wait.

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“Run Sun Alliance is on Top!”

★★★★☆

written by JohnJango on 05/12/2013

I highly recommend RSA! They have provided me with outstanding auto insurance. They are their when I need them and always answer my questions. The great thing about this company is that they offer you options. RSA has kept me safe while on the road. Thank you RSA!

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“royal sun's good insurnce..broker asger pedersen not...”

★★★☆☆

written by on 15/10/2013

Please do not give your money to these people. From the moment I paid my money to them, I was made to regret it. As soon as you've paid they will begin threatening to fine you and cancel your policy. The customer service is probably the worst you'll ever receive. The service is so bad, and the threats so abrupt and aggressive, that you'll try to leave them. But you won't be able to do that because they'll point out that the small print specifies that leaving them will cost you almost as much as it does to insure your car for a year. So you put up with it all and at least you have insurance, that's what you've paid for after all. Except sometimes you don't. About half way through my contract with asger pedersen I was pulled over on the highway by the police who asked me why I was driving without car insurance. Obviously I was very suprised at this and showed the officer the emails from asgar pedersen that indicate that I was insured. I then called asger pdersen who said this was an administrative error on their part. So please please don't give them anymore money. Mind you, if you'd like to chat with young women from outerspace who sound like they hate you and want to mess your face; this is the firm for you!

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