Markerstudy Car Insurance Reviews

PO Box 726, Chesterfield, S40 9LG
0844 873 8183
★☆☆☆☆
1.2 / 5
156
6% of users recommend this
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Markerstudy Car Insurance

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Latest Reviews

★☆☆☆☆

“NEVER EVER AGAIN, DONT EVEN THINK OF USING THEM !!!!!”

Written on: 13/04/2015 by Phil88 (1 review written)

Had previously been insured with markerstudy for a couple years no problems, but as soon as a claim happens they are worse than useless, I would advise no one to even think of using them it's just not worth the hassle at all !, I will never choose cheapish insurance again or ever pay annually after this mess. my claim goes back to the 6 th october 2013 !!! And today's date is 13/4/15. I still have not had the claim settled and have since been without a vehicle !. The customer service just… Read Full Review

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★☆☆☆☆

“Please don't use them!!!”

Written on: 05/04/2015 by Bumfluff14 (1 review written)

I'm past caring about my car I am at my wits end with the stress this company will give you.. Unless you roll over and say everything's your fault and you don't want money your entitled to then be stupid enough to get a policy with them..... Just read the rest of the reviews and realise what a horrible company this is!!!!… Read Full Review

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★☆☆☆☆

“Would rather be in a room with Hannibal lectern hand...”

Written on: 04/04/2015 by Hoffman389 (1 review written)

Left me off the road for a month because they couldn't get anybody out to replace windscreen , tried auto glass but they wouldn't replace because marker study own their own windscreen company and will not pay claims out to any other company was on phone for 2 days and given numbers to call that did not answer , was hell… Read Full Review

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★☆☆☆☆

“I advise not to insure with this company”

Written on: 01/04/2015 by Sebjfoster (1 review written)

Seems like markerstudy are known for not paying out and dragging things out for no reason. I had an accident back in September, third party has accepted fault but markerstudy have managed to find a way to drag this out for 6 months. They took 6 months to pay me out for my car and it was only half of what my car is worth. I am also waitin for accident claim which i have news now that they want to take me to court. Ridiculous. Let me explain, the accident was a non fault as I was stationary and… Read Full Review

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★☆☆☆☆

“Worst experience of my life!”

Written on: 24/03/2015 by J4mou1 (1 review written)

I was hit by a third party who accepted liability instantly, open and closed case surely? Oh no! 4 weeks later, I still have no car and no payout although they have agreed to send payment once, but then realised it was above a threshold amount, so sent it back to their underwriters where it still is now. The main problem I think is communication, they clearly do not record information taken and they end up asking for the same information over and over again, the mark of true incompetence! They… Read Full Review

By Markerstudyhelp

Written on: 25/03/2015

Hello. Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and we are investigating the issue further.

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J4Mou1's reply to Markerstudyhelp's Comment

Written on: 25/03/2015

I am pleased to confirm since I wrote this and Markerstudy replied, they have agreed to payout! Nice to see you reply and do something positive with the information. I just want to put this whole experience behind me, and hopefully enjoy my car again soon!

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★★★★★

“Great insurer !”

Written on: 25/02/2015 by 1Dunn (1 review written)

Despite being insured with Allianz for 3 consecutive years, Markerstudy are a cheaper option. Straightforward company to deal with. Found their staff friendly and helpful. Would recommend… Read Full Review

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★☆☆☆☆

“Claim Happy Insurer”

Written on: 16/02/2015 by 462Neville (1 review written)

Hi, Last November we were informed over the phone that a claim was logged against our car for a "nudge" whilst parking. We asked for more details which was like blood out of a stone then eventually told the date, location, colour and make of the claimant's car. Later it transpired the location and colour of car were totally wrong. Anyway, they keep drip feeding us with information about the claim. We eventually got photos but it only showed 2 cars parked closely together - this is not a crime… Read Full Review

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★☆☆☆☆

“The Worst company ever! DO NOT USE, NEVER!!!”

Written on: 07/02/2015 by 245Berry (1 review written)

Took out insurance with this Markerstudy, while awaiting proof of my no claims bonus from previous insurers, they cancelled my policy. Not only that, I was duped into taking out another policy with them at a higher premium because apparently now that I had a cancellation mark on my file future insurance would be higher. Another incident was, they called me on my mobile accusing me of being involved in a motor accident. When I questioned where the accident was they were unable to confirm, the… Read Full Review

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★☆☆☆☆

“Worst Company I've Ever Delt With”

Written on: 05/02/2015 by 1990McKinnon (1 review written)

I hit a fox and made a claim, it took 6 months 3 different engineers came and inspected my car, one said "what am I looking at" as my policy was for a highly modified car They had the gall to offer me £670 for a £3600 repair, which obviously I refused They did everything they could to try and not pay out or not pay for parts that were damaged even going as far as to say I had damaged my own car with a screwdriver, I was treated like a criminal and ended up throwing one of there "engineers"… Read Full Review

Robertkeithjones's Comment

Written on: 13/03/2015

Couldn't agree more with you. They are the worst ever. They lie, they prevaricate and deliberately mislead. My car was vandalised last May. Still not been paid. I despise these rogues...........that is what they are, dishonest roques

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★☆☆☆☆

“stay away”

Written on: 04/02/2015 by 480Byrd (1 review written)

4 years back got insured with these people .had some problem and they avoided me for something that I don't even no.after so long this year am receiving a letter stating I own the nearly 11000 pounds box I've been provided wrong information when I got insured with them???? Have made complaints against them wherever I can and will take further action.also requesting whoever had bad experience with them to share this page on your Facebook profile/ twitter. Also take action so they can stop… Read Full Review

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★☆☆☆☆

“They will be your worst nightmare!!!!”

Written on: 04/02/2015 by 40Matthews (1 review written)

I really hope that you, review reader, can be more lucky than I was. The useless group of A&A transferred my policy to the most disgusting of them all: Markerstudy!!! I have never paid as much as this year and I am tied in a policy that I never wanted!!! Furthermore, if I want to cancel, I was told that I have to pay half price of the entire premium!!! I cannot believe how these people can be free instead of behind bars. I wish the all group the worst luck & hope it will soon disappear from… Read Full Review

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★☆☆☆☆

“Moving near end of policy”

Written on: 29/01/2015 by twodragons (1 review written)

If you have Car Insurance with Markerstudy,make sure you don't move home just before your policy runs out, because I can only be of the firmest opinion that you will become the victim of a price rip-off.I am also of the firmest opinion that Markerstudy are in 'business bed' with a very low quality broker.From experience I am of the firmest opinion that I am a victim of a serious omission of written 'Key Fact' by both Markerstudy Insurance and the aforementioned broker… Read Full Review

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★☆☆☆☆

“ABSOLUTELY DISGUSTING SERVICE”

Written on: 22/01/2015 by EmersonMcConnell3 (1 review written)

Dont even deserve a tenth of a star. Disgusting, lying customer service. After agreeing to settle my claim, then say there not going to pay the agreed storage fees, then try claiming actually they cant settle my claim as theyve "lost my mot certificate" Customer services promise ill be called back several times, no one ever does. Operators refuse to let me speak to managers. Fobbed off constantly and spoken to like a piece of dirt on the phone, my favourite line "i was sat next to my… Read Full Review

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★☆☆☆☆

“Time wasters ”

Written on: 06/01/2015

I was going around a roundabout after indicating I checked my life saver to see a car smash straight into the side of me I got thrown off my motorbike and the driver drove off. the next day marker study was informed this was on the 23rd nov 2014 the case is still ongoing as they seem to think my £2000 bike is worth £1000 which is not the point the point is they shouldn't be offering me a settlement they should be offing me the full amount as I have be inconvenienced to say the least MY… Read Full Review

Emmi93's Comment

Written on: 04/04/2015

Your third party??

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★☆☆☆☆

“Disgusting service- do not use”

Written on: 11/12/2014 by wpMcKenna453 (1 review written)

We were burgled, car stolen and this horrible company appear to be doing everything they can not to pay out. We are with the rac but somehow we deal with a rude lady from Markerstudy. 5 weeks on and now paying for a car hire as rac generously only cover 1st two weeks of a tiny car (we pay insurance for an estate) and they've advised could take same length of time again. Right before Xmas. They are rude- almost accused me of lying about our address and insisted I provide the most recent dvla v5… Read Full Review

Jody1476's Comment

Written on: 05/01/2015

I'm interested to know who the lady was as I'm having the exact same problem

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Catsm's Comment

Written on: 05/01/2015

Her name is [removed]. I'm happy to name and shame her because our car was found, the burglars arrested and when I emailed to tell her that fortunately we would not be needing her terrible service anymore (I wasn't that rude though) she just said "if you only have one key, you'll need to change all locks and pay £375 upfront for this". Not one word of, "great, good news" etc etc. rude right to the bitter end and we are moving from the RAC now. As soon as I've sorted it, I'll make a formal complaint about her-unbelievably rude service from start to finish and still haven't paid out for the £150 it cost me to collect my car from the Police pound, any material possessions stolen inside the car-nothing. Terrible from start to finish-don't use RAC.

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Jody1476's Comment

Written on: 06/01/2015

Looks like her name was removed. Never mind. I'm glad you got your car back mind.

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Catsm's Comment

Written on: 05/04/2015

Thank you. Worth mentioning that they never paid out for the cost I had to pay upfront to collect my car from the police lock up (£150) and never paid out for any of the stolen things inside the car. I've had to pay out £750 since the incident on damage caused to the engine during the robbery. It was too much trouble as they kept saying they had further investigations to make (what?? We were burgled and our car was stolen?) so delayed payment. In the end it was easier to never have dealings with them again which I am sure they count on. Disgusting company but I really do blame the RAC as it's then I chose on a comparison site not a tin pot set.

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Leet08's Comment

Written on: 05/04/2015

I had exactly the same incident has you , house burgled, car and other valuables stolen just before Xmas and they have used every excuse in the book of law to not pay me out.. I still don't no what's even wrong with my car apart from it's been class d and no date at all when I'm getting this whole nitemare sorted out!!

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Catsm's Comment

Written on: 05/04/2015

When I complained to rac they said that they're not using marker study any more. I would challenge the rac about this as the guy I spoke to on phone said they're not using them so must have had lots of complaints.
Ultimately you chose the rac because you trusted their name- they are to blame as are responsible for vetting the underwriters they use. They were happy to take our money in the first place after all.
Let's see how long it takes to remove. She was truly dreadful and service was horrendous.

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★☆☆☆☆

“poorcustomerservice”

Written on: 06/12/2014 by soMay201 (1 review written)

customer service staff who deliberately mislead with their own customer service number when asked for the legal dept contact number. FSA and Ombudsman shoul prevent them from doing business… Read Full Review

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★☆☆☆☆

“An awful company at best! ”

Written on: 27/11/2014 by Nicoley (1 review written)

To say this company is a joke would be giving to much credit! After a speeding driver drove into the back of me in march they have just wrote to say it is my fault... Because he was speeding! In their words being on that same road with him was negligent on my part! The claim has been a nightmare from the start. I was passed from pillar to post being asked the same questions. And not all even knew why I'd been put through to them! They missed of parts of what I had told them (ie an… Read Full Review

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★☆☆☆☆

“DO NOT USE EVER!!”

Written on: 20/11/2014 by Arghgggggg (1 review written)

Poor communication - they will NEVER contact you! If you have an accident which isn't your fault - they will take FOREVER to settle it! (& when they do they add hidden charges that you never knew about) If you call them they will pass you through to their broker(premium choice) who will keep passing you back as forward to each other all day long. After I complained about them to the financial ombudman they were given 4 weeks to pay out compensation - it's now 8 weeks and still nothing!! IF… Read Full Review

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★☆☆☆☆

“Utterly disgraceful!!”

Written on: 10/11/2014 by RishiYates380 (1 review written)

Not even worth one star! I purchased my car insurance with Markerstudy last year as it was cheap(BIG MISTAKE!) and about a week later somebody smashed into my car. It took them 6 months for them to tell me it wasn't my fault even though I had 3 witnesses! They did not contact me once, all the contact was made by myself! I went to the financial ombudsman about the company and nearly a year on I still haven't had any compensation money & now they've opened the claim after closing it and I… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!”

Written on: 16/10/2014 by EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE (1 review written)

I RECEIVED A CALL FROM DEBT COLLECTING AGENCY ABOUT A £6K DEBT FROM MARKERSTUDY! APPARENTLY SOMEONE MADE A CLAIM AND APPARENTLY OWE THEM MONEY? HOWEVER THEY CANNOT TELL ME WHAT THE CLAIM IS FOR? BIG JOKE OF A COMPANY AND REFUSE TO PAY THEM A PENNY. UNFORTUNATELY THERE WILL BE PEOPLE OUT THERE THAT WILL PAY PEOPLE LIKE THIS AND LOOSE OUT. YOU CANT TELL SOMEONE YOU OWE THEM 6K THEN NOT TELL THEM WHAT FOR! LOOKING INTO AN HARASSMENT CLAIM NOW… Read Full Review

Toutalis's Response to EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE's Review

Written on: 16/02/2015

Hi,

We've got a similar issue and guess what ? MarkerStudy is involved.

Last November we were informed over the phone that a claim was logged against our car for a "nudge" whilst parking. We asked for more details which was like blood out of a stone then eventually told the date, location, colour and make of the claimant's car. Later it transpired the location and colour of car were totally wrong.

Anyway, they keep drip feeding us with information about the claim. We eventually got photos but it only showed 2 cars parked closely together - this is not a crime ! We just received a witness statement saying there was a "nudge" to the claimant's car at 1 or 2 mph but get this, still no comment around any damage. We don't even know what they are trying to claim despite numerous requests.

I'm convinced this is another one of those companies that are "claim happy" i.e., will pursue any false positive claim so they can recover their fees and create misery. They keep giving us ultimatums like reply within 7 days else they will process the claim. It's seems their default position that we are guilty unless we can keep proving otherwise. Absolute criminals and have already raised the issue with the regulators. I should also invoice them for time wasted.

There are plenty of comments on this company about taking out a policy with MarkerStudy but, if you are unfortunate enough to have a claim raised against you, beware !

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