Markerstudy Car Insurance Reviews

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Markerstudy Car Insurance

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Latest Reviews

★☆☆☆☆

“Shocking communication!”

Written on: 14/08/2014 by 341Rowe (1 review written)

A driver insured by Marker Study smashed into my husband on the 30th July. The police were on site and liability fell on the other driver as they were speeding and also nearly ran over a pedestrian. However, it's now over 2 weeks on and my own insurance company cannot even get hold of them to get them to accept liability for their driver. We are now without a car for 2 weeks and our courtesy car company cannot get hold of them either in order to get us a hire car until we find a new one to buy… Read Full Review

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★★★★☆

“Surprisingly Pain Free Claim ”

Written on: 12/08/2014 by p3rks (1 review written)

After my Corrado VR6 Was stolen last month I went straight online and looked for reviews and found this site. My heart sank. What I can say now my claim in complete - I've had no issues and it was relativity pain free. Car was stolen 4th July. I received my check on the 7th August. Not bad! I put a claim in to Makerstudy immediately after my car disappeared. I was told I'd get another phone call in a few days. The next day I receive a phone call where the Markerstudy representative… Read Full Review

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★☆☆☆☆

“Keep Away it's not worth the few £ you think you are...”

Written on: 26/07/2014 by 345Freeman (1 review written)

I have been driving for 30 years and never had an accident, then last year someone stole my car the police found it 2 days later totally burnt out so I put a claim in to market study it took 5 to 8 months to get the money from them so I could replace my car, in the meantime my partner had purchased me another car 5 years older but quite a nice car, he was out in it one day when someone hit the car in know-mans land in the middle of the road, so I called market-study to explain what had happened… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!!!! Try everything too not...”

Written on: 27/06/2014 by Collins257 (1 review written)

Got my car stolen in January of this year and reported to them, I still have not been paid for my car, They sent me letters with part of the letter missing including maps, the only investigating they do is by goggling everything and if its on Google then it true as Google told them my car was located in a field instead off a car park 300 yards down the road on the opposite side when it was stolen, they did not believe me when I said the Google map was wrong so I had to take photos and send them… Read Full Review

Markerstudyhelp's Comment

Written on: 09/07/2014

Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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★☆☆☆☆

“STAY AWAY”

Written on: 22/06/2014 by Jenz2658 (1 review written)

Markerstudy group !!! I am still in utter disbelief and only wish i had found out about this company before having to encounter it. To cut a long story short i was driving around a round about in Maidstone Kent and went to change lanes like a normal person does looking several times signalling and manovering. Several seconds later i herd a bang and as my window was open looked in my mirror and saw a motorbike driver on the floor, he walked to my vechile and walked back to see if there was any… Read Full Review

Markerstudyhelp's Response to Jenz2658's Review

Written on: 09/07/2014

Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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★☆☆☆☆

“Worst Insurance Company ever!”

Written on: 06/06/2014 by Elaynetmutch (1 review written)

I am absolutely disgusted by this company and I'm not even insured by them!. Their insured ran into the back of my car in Jan 2014. The garage I purchased the car from wanted £1300 for repair and informed me that it could potentially be more if they found more problems upon deeper inspection. As they are known for being expensive, I took the vehicle to my local garage who have been servicing my cars for 20 years. They repaired the vehicle within two days at a cost of £600. I really thought I… Read Full Review

Markerstudyhelp's Response to Elaynetmutch's Review

Written on: 09/06/2014

Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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★☆☆☆☆

“Worst Insurance Company I have Ever Seen”

Written on: 28/05/2014 by Finnegan358 (1 review written)

I was fully insured with them. My Motor Bike was stolen from London and despite of them having all of what they needed from me. I waited for 4 months and still waiting. Yamaha R1 2006 Limited Edition Kenny Roberts Edition My policy is like for like no matter what I paid. I got a bike cheaper because I bought it from my good friend and he just wanted a good home for his lovely bike. But after 4 months they turned up and said they will only pay me for standard bike. and they will not pay… Read Full Review

Markerstudyhelp's Comment

Written on: 02/06/2014

Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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Jag177's Comment

Written on: 05/06/2014

I tried that last week (29th May 2014) its useless.
No one answers the phone. I sent an email no response back or a letter to say they have received my complaint.
I also requested the Guide they used to price my motorbike. They promised last week they will send me by email in 48 hours. And its now 1 week nothing.
This company is making millions by using genuine customers like me, they are using this loop hole in insurance policy system.
Guys we must stand together. I am requesting you all who have suffered a loss please reply. I have set up a facebook page for all the bikers in UK & Europe, who will post their stories on facebook search for MotorbikeTheft page.

Thanks All

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Ginger86's Comment

Written on: 26/06/2014

I am going through exactly the same experience with Marker Study. My car was stolen 7 weeks ago now and I am still waiting for them to forensically analyse my keys. the whole thing is an absolute joke, in 7 weeks I am yet to receive a phone call from markerstudy and urge others never to insure with them.

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Jag177's Comment

Written on: 28/07/2014

Its been 6 months now and no response. i have also gone through internal complains procedure. which apparently they told me will take max 4 weeks and then after 4 weeks i was told 2 more weeks.
I canned Citizens Advice Bureau and they advised me i have a right to go to court i don't have to wait for their decision.

but these people are pros and they play with our legal system. and i am scared of going to court. i also tried to contact financial ombudsment and they said they cannot do anything unless MarkerStudy will not respond.

God help me.

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★☆☆☆☆

“Agreed with all said”

Written on: 21/05/2014 by Hollywod (1 review written)

Unfortunate enough to have these as my car insurers via Adrian Flux. I was involved in a collision with a lost elderly gentleman in an Audi, who decided he wanted to go back around a 5 junction roundabout from the inside lane, just as I was overtaking in the second lane. Roundabout lanes are clearly signposted and also painted directions as to correct lane for the approach, and officer that attended was clear as to whom was at fault. The representative I spoke to this morning was less than… Read Full Review

Markerstudyhelp's Response to Hollywod's Review

Written on: 02/06/2014

Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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★☆☆☆☆

“waste of time ”

Written on: 06/05/2014 by cameron4241 (1 review written)

I had my motorbike stolen 3 weeks ago now and I rang markerstudy the day it was stolen , they said the clame will take 2 weeks to process before I got payed out if the bike was not found , well the bike was found on the same day it was stolen and was destroyed , the police have been waiting for markerstudy to pick the bike up from them for 2 weeks now and they picked it up on the 1st May which they did do , they said to me I had to do a phone conference with the dvla which I agreed to do on the… Read Full Review

Markerstudyhelp's Response to cameron4241's Review

Written on: 12/05/2014

Hello Cameron4241. Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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★★☆☆☆

“Still waiting!!”

Written on: 02/05/2014 by NoelClayton (1 review written)

Got learner driver insurance for my son and he had an accident so we claimed. I've been told it's a straightforward claim, but every time I phone there's something holding it up. I've had very little correspondence and no one returns calls. I'm getting very concerned that I'm being messed around. It's been 2 months and I just want my car fixed. I'm on the phone now and apparently need more details from me - yet another stalling tactic?? I've been told all will be ok after this but I'm no… Read Full Review

Markerstudyhelp's Comment

Written on: 02/05/2014

Hello NoelClayton, Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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Alicebizinga's Comment

Written on: 03/06/2014

I am well familiar with their stalling tactics. Ave been waiting since sept n getting nowhere with them . No correspondence at all. I have handed the case to an ombudsman as I have had enuf n not getting anywhere with them. Worst insurance company. I think watchdog need to be on their case. The automated reply goes to show they can't be bothered

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Ayyub's Comment

Written on: 30/06/2014

Hi did you get it sorted

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Ayyub's Comment

Written on: 30/06/2014

Hi did you get it sorted

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★☆☆☆☆

“Utter garbage ”

Written on: 29/03/2014 by No1nemesis (1 review written)

Had to get my own solicitor in the end to fight my own insurance company . I had a none fault accident and they would not return my no flames bonus back took me a year and a good solicitor to get it back in the end we had to threaten to sue them for breech of contract to get my bonus back never ever use them they are utter useless and that's being kind to them… Read Full Review

Markerstudyhelp's Response to No1nemesis's Review

Written on: 03/04/2014

Hello No1nemesis, Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance

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Alicebizinga's Response to No1nemesis's Review

Written on: 03/06/2014

I am in the same situation n I have resulted in ombudsman to get my NBC because my quite doubled when I was renewing my policy . There wasn't a collision n they my insurance company don't seem to be fighting in my corner. They are stalling the process for something so straightforward . No wonder people out there get away with making false claims

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★☆☆☆☆

“still waiting”

Written on: 21/03/2014 by malekishtar (1 review written)

Well what can I say?? Driving my 1955 pontiac chieftain out on a nice sunday drive, I had an incident 7 weeks ago, hit sidewall of tire hard on a roundabout curb, due to some little boy racer undertaking me on the inside.....3 miles down the road loads of smoke from rear wheel...cut along story short wheel hub axle had come out & pushed wheel into body work & due to design of a 60 year old car, the body work stopped wheel/hub coming off into on coming traffic, but has caused a good bit of… Read Full Review

Markerstudyhelp's Response to malekishtar's Review

Written on: 24/03/2014

Hello Malekishtar. Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance

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Malekishtar's reply to Markerstudyhelp's Comment

Written on: 24/03/2014

what like the dozens of calls to your company.........& got no where, waiting for engineers report you keep saying, that hoopers have sent once, company not happy with wording, so sent it second time, but company not happy with findings, so hopper sends an updated version now the third time...............still not to your likeing!!! maybe because going on 123 reviews 122 are negative when it comes to your company dealing & paying out...........your consistant I will give you that......even hoopers dont seem to understand why you want them to keep updating the findings of the INDEPENDENT engineer! You have been paid insurance premium in full, now its your turn to pay out for a claim.

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★☆☆☆☆

“Markerstudy Trade Policy Total rubbish service! ”

Written on: 14/03/2014 by MarcBleach (1 review written)

We bumped our own personal vehicle into someone in sep 2013, the damage was so minimal both parties decided not to claim, a week went by and the Lady we bumped into calls us asking for over £1000 cash to repair her car! A friend had looked at it and the wheel hub was damaged! Me being trade and a garage owner offered to repair the car, she declined explaining she only uses a friends garage, so I give her our insurance details and I myself call marker study as I smell a rat, I explain to… Read Full Review

Markerstudyhelp's Response to MarcBleach's Review

Written on: 18/03/2014

Hello MarcBleach, Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance

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Alicebizinga's Response to MarcBleach's Review

Written on: 02/05/2014

I am currently having an ongoing issue with market study n have resulted in contacting am ombudsman seeing as I am not getting anywhere with them . Their customer service is useless they do not return calls n are stalling over an issue that wasn't even an accident . Planning to cancell my policy n demand my ncb back. Total waste of time . Avoid them

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★☆☆☆☆

“might as well throw your money in the bin”

Written on: 06/03/2014 by sheilagha (1 review written)

£1200 for a 19 yr olds 125 cc scooter insurance and they took it hundreds of miles away to be repaired and then brought it back after weeks of no one knowing what was happening in a worse state than it left here in . Unhelpful, poor communicators do not know the terms and conditions of their own underwriters. Then when someone stole the bike which was fastened to the wall of the house by a bracket they declined to pay outand left her with no transport and an 89 yr old man £2500 out of pocket… Read Full Review

Markerstudyhelp's Response to sheilagha's Review

Written on: 10/03/2014

Hello Sheilagha. Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance

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Sheilagha's reply to Markerstudyhelp's Comment

Written on: 10/03/2014

Your staff would not even speak to us and I have wasted more money than we could afford and more tears and sleep than you will ever know to no avail with markerstudy . How am I supposed to think that your comment is any more than a shoddy publicity shot? Unless your organisation approaches me to prove otherwise I am not prepared to waste any more emotion ,tears, sleep, time and money on it . Trawling small print to avoid paying a claim when it was not the lock that failed anyway is the action of an organisation only interested in profit not service .

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Markerstudyhelp's reply to Sheilagha's Comment

Written on: 13/03/2014

We have been unable to trace details of the claim from the information provided in your review but our complaints process will ensure that your case is reviewed if you are able to send us full details.

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Sheilagha's reply to Markerstudyhelp's Comment

Written on: 14/03/2014

I have been to contact you all week but have had no respons to two emails sent to two different email addresses within markerstudy and no one ever answers the phone despite trying for 1 1/2hrs. My job as a nurse precludes me spending longer than that in an attempt to speak to someone.
Is this public forum the only way to get any response from markerstudy? . Maybe more personel on customer service than PR might be an idea.

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★☆☆☆☆

“Terrible is a compliment to these people”

Written on: 10/02/2014

So, after paying all my money, and being sent all the papers certificate of insurance ect I wasn't actually insured! Never ever choose this company unless you want to be pulled over or accused of being an uninsured driver… Read Full Review

Markerstudyhelp's Comment

Written on: 10/02/2014

Hello. Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact us direct, with your policy number, address, best contact number and state reference RC64 by email.

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★☆☆☆☆

“How is markersudy still allowed to even continue in...”

Written on: 20/12/2013

Stay away after two and a half years still not yet resolved I wouldnt touch this company I had an accident where the 3rd party admitted liability Ive had years of chasing up phone calls letters they say they are going to send and never do imaginary phone calls they say they will ring and never do. I really do not think they have a clue what they are doing. They made me claim on my own insurance and paid loads of money out and still continuing to do so untill no claims discount is resolved. Im… Read Full Review

Markerstudyhelp's Comment

Written on: 20/12/2013

Hello. Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact us direct, with your policy number, address, best contact number and state reference RC56 to help@markerstudy.com

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Majid Hussain's Comment

Written on: 20/12/2013

A bit late for that!!!

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★☆☆☆☆

“Markerstudy. Avoid them at all costs if you own a Land...”

Written on: 09/12/2013

Markerstudy, I'm afraid i can't say anything positive about my experience with them so far. sadly i can't award them no stars! I own a Land Rover Defender that has been insured with Markerstudy for 2 years with Adrian Flux as the broker. on the 31st August the Defender was hit up the rear by a 4 year old 911 (the lady driving the 911 got her sandal caught under the throttle pedal). She admitted liability immediately but as my Defender is insured on an agreed value i needed to claim on my… Read Full Review

Markerstudyhelp's Comment

Written on: 12/12/2013

Hello. Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact us direct, with your policy number, address, best contact number and state reference RC55 to help@markerstudy.com

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★★★★★

“Fun with serious undertones”

Written on: 06/12/2013 by mr22790740544 (1 review written)

A fantastic company always willing to go that extra mile.More importantly, a desire to do whatever it takes to get results and keep people happy… Read Full Review

Trureview's Response to mr22790740544's Review

Written on: 11/12/2013

OBVIOUSLY WRITTEN BY MARKERSTUDY.

THEY ARE ACTUALLY A VERY POOR INSURER.

DO NOT HAVE AN ACCIDENT WITH THESE JOKERS - THEY WILL WRIGGLE OUT OF EVERTHING.

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Majid Hussain's reply to Trureview's Comment

Written on: 20/12/2013

Agreed, most definetely written by some snotty little kid at MarkerMisery

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Robbie08's Response to mr22790740544's Review

Written on: 26/02/2014

i totally agree with you there there are shocking company ...

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★★★★☆

“Head of Retail Computer Quote”

Written on: 03/12/2013 by justinward01 (1 review written)

2013 has been a great year for our business as well. The help we have received from underwriting at all levels has been much improved, if not refreshing. The decision times have come down, meaning we can get on with our business instead of waiting for answers. Long may this continue… Read Full Review

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★☆☆☆☆

“DON'T GET INTO AN ACCIDENT ”

Written on: 28/11/2013

One of their insured driver crashed into the side of my parked car with police witnesses and still they don't want to pay up!!!!!!… Read Full Review

Markerstudyhelp's Comment

Written on: 28/11/2013

Hello. Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact us direct, with your policy number, address, best contact number and state reference RC54 to help@markerstudy.com

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