Markerstudy Car Insurance Reviews

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Markerstudy Car Insurance

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Latest Reviews

★☆☆☆☆

“Disgusting service- do not use”

Written on: 11/12/2014 by wpMcKenna453 (1 review written)

We were burgled, car stolen and this horrible company appear to be doing everything they can not to pay out. We are with the rac but somehow we deal with a rude lady from Markerstudy. 5 weeks on and now paying for a car hire as rac generously only cover 1st two weeks of a tiny car (we pay insurance for an estate) and they've advised could take same length of time again. Right before Xmas. They are rude- almost accused me of lying about our address and insisted I provide the most recent dvla v5… Read Full Review

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★☆☆☆☆

“poorcustomerservice”

Written on: 06/12/2014 by soMay201 (1 review written)

customer service staff who deliberately mislead with their own customer service number when asked for the legal dept contact number. FSA and Ombudsman shoul prevent them from doing business… Read Full Review

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★☆☆☆☆

“An awful company at best! ”

Written on: 27/11/2014 by Nicoley (1 review written)

To say this company is a joke would be giving to much credit! After a speeding driver drove into the back of me in march they have just wrote to say it is my fault... Because he was speeding! In their words being on that same road with him was negligent on my part! The claim has been a nightmare from the start. I was passed from pillar to post being asked the same questions. And not all even knew why I'd been put through to them! They missed of parts of what I had told them (ie an… Read Full Review

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★☆☆☆☆

“DO NOT USE EVER!!”

Written on: 20/11/2014 by Arghgggggg (1 review written)

Poor communication - they will NEVER contact you! If you have an accident which isn't your fault - they will take FOREVER to settle it! (& when they do they add hidden charges that you never knew about) If you call them they will pass you through to their broker(premium choice) who will keep passing you back as forward to each other all day long. After I complained about them to the financial ombudman they were given 4 weeks to pay out compensation - it's now 8 weeks and still nothing!! IF… Read Full Review

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★☆☆☆☆

“Utterly disgraceful!!”

Written on: 10/11/2014 by RishiYates380 (1 review written)

Not even worth one star! I purchased my car insurance with Markerstudy last year as it was cheap(BIG MISTAKE!) and about a week later somebody smashed into my car. It took them 6 months for them to tell me it wasn't my fault even though I had 3 witnesses! They did not contact me once, all the contact was made by myself! I went to the financial ombudsman about the company and nearly a year on I still haven't had any compensation money & now they've opened the claim after closing it and I… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!”

Written on: 16/10/2014 by EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE (1 review written)

I RECEIVED A CALL FROM DEBT COLLECTING AGENCY ABOUT A £6K DEBT FROM MARKERSTUDY! APPARENTLY SOMEONE MADE A CLAIM AND APPARENTLY OWE THEM MONEY? HOWEVER THEY CANNOT TELL ME WHAT THE CLAIM IS FOR? BIG JOKE OF A COMPANY AND REFUSE TO PAY THEM A PENNY. UNFORTUNATELY THERE WILL BE PEOPLE OUT THERE THAT WILL PAY PEOPLE LIKE THIS AND LOOSE OUT. YOU CANT TELL SOMEONE YOU OWE THEM 6K THEN NOT TELL THEM WHAT FOR! LOOKING INTO AN HARASSMENT CLAIM NOW… Read Full Review

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★☆☆☆☆

“Worst company to deal with!”

Written on: 03/10/2014

After having an accident last year I contacted market study. The communication was terrible and I was discriminated against my age and instead of fighting my corner it was the complete opposite. They refused to reply to emails and the ombudsman had to be involve due to my Mis-treatment. I thought I was saving money going with them but the money I saved was not worth the stress. The situation still is on going and solicitors have been involved. My advice to anyone stay away from this company!!!… Read Full Review

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★☆☆☆☆

“Bad,poor, terrible”

Written on: 16/09/2014 by CristopherCastro20 (1 review written)

These people take your money but in the time of need will not communicate with you. This company insure a lady who ran into the side of us in April 2014, it is now September, claim still ongoing, they will not speak to our insurance company. For that reason solicitors are now involved. These people should not be trading!… Read Full Review

Jimrrodders's Comment

Written on: 17/09/2014

Why are you reviewing a third party?? Why hasn't your insurer paid the claim. Thats what your Insurance company should be doing and recovering off Markerstudy if they fell the third party is at fault. Seems like there is more to the story

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Dodge440's Comment

Written on: 17/09/2014

Our insurance paid us out minus the excess as markerstudy have not admitted liability. That's how insurance works. They must realise they are at fault, why else would they not contact our insurance. They have phoned, sent emails even wrote letters, no reply for two months!

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★☆☆☆☆

“Shocking communication!”

Written on: 14/08/2014 by 341Rowe (1 review written)

A driver insured by Marker Study smashed into my husband on the 30th July. The police were on site and liability fell on the other driver as they were speeding and also nearly ran over a pedestrian. However, it's now over 2 weeks on and my own insurance company cannot even get hold of them to get them to accept liability for their driver. We are now without a car for 2 weeks and our courtesy car company cannot get hold of them either in order to get us a hire car until we find a new one to buy… Read Full Review

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★★★★☆

“Surprisingly Pain Free Claim ”

Written on: 12/08/2014 by p3rks (1 review written)

After my Corrado VR6 Was stolen last month I went straight online and looked for reviews and found this site. My heart sank. What I can say now my claim in complete - I've had no issues and it was relativity pain free. Car was stolen 4th July. I received my check on the 7th August. Not bad! I put a claim in to Makerstudy immediately after my car disappeared. I was told I'd get another phone call in a few days. The next day I receive a phone call where the Markerstudy representative… Read Full Review

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★☆☆☆☆

“Keep Away it's not worth the few £ you think you are...”

Written on: 26/07/2014 by 345Freeman (1 review written)

I have been driving for 30 years and never had an accident, then last year someone stole my car the police found it 2 days later totally burnt out so I put a claim in to market study it took 5 to 8 months to get the money from them so I could replace my car, in the meantime my partner had purchased me another car 5 years older but quite a nice car, he was out in it one day when someone hit the car in know-mans land in the middle of the road, so I called market-study to explain what had happened… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!!!! Try everything too not...”

Written on: 27/06/2014 by Collins257 (1 review written)

Got my car stolen in January of this year and reported to them, I still have not been paid for my car, They sent me letters with part of the letter missing including maps, the only investigating they do is by goggling everything and if its on Google then it true as Google told them my car was located in a field instead off a car park 300 yards down the road on the opposite side when it was stolen, they did not believe me when I said the Google map was wrong so I had to take photos and send them… Read Full Review

Markerstudyhelp's Comment

Written on: 09/07/2014

Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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★☆☆☆☆

“STAY AWAY”

Written on: 22/06/2014 by Jenz2658 (1 review written)

Markerstudy group !!! I am still in utter disbelief and only wish i had found out about this company before having to encounter it. To cut a long story short i was driving around a round about in Maidstone Kent and went to change lanes like a normal person does looking several times signalling and manovering. Several seconds later i herd a bang and as my window was open looked in my mirror and saw a motorbike driver on the floor, he walked to my vechile and walked back to see if there was any… Read Full Review

Markerstudyhelp's Response to Jenz2658's Review

Written on: 09/07/2014

Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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★☆☆☆☆

“Worst Insurance Company ever!”

Written on: 06/06/2014 by Elaynetmutch (1 review written)

I am absolutely disgusted by this company and I'm not even insured by them!. Their insured ran into the back of my car in Jan 2014. The garage I purchased the car from wanted £1300 for repair and informed me that it could potentially be more if they found more problems upon deeper inspection. As they are known for being expensive, I took the vehicle to my local garage who have been servicing my cars for 20 years. They repaired the vehicle within two days at a cost of £600. I really thought I… Read Full Review

Markerstudyhelp's Response to Elaynetmutch's Review

Written on: 09/06/2014

Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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★☆☆☆☆

“Worst Insurance Company I have Ever Seen”

Written on: 28/05/2014 by Finnegan358 (1 review written)

I was fully insured with them. My Motor Bike was stolen from London and despite of them having all of what they needed from me. I waited for 4 months and still waiting. Yamaha R1 2006 Limited Edition Kenny Roberts Edition My policy is like for like no matter what I paid. I got a bike cheaper because I bought it from my good friend and he just wanted a good home for his lovely bike. But after 4 months they turned up and said they will only pay me for standard bike. and they will not pay… Read Full Review

Markerstudyhelp's Comment

Written on: 02/06/2014

Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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Jag177's Comment

Written on: 05/06/2014

I tried that last week (29th May 2014) its useless.
No one answers the phone. I sent an email no response back or a letter to say they have received my complaint.
I also requested the Guide they used to price my motorbike. They promised last week they will send me by email in 48 hours. And its now 1 week nothing.
This company is making millions by using genuine customers like me, they are using this loop hole in insurance policy system.
Guys we must stand together. I am requesting you all who have suffered a loss please reply. I have set up a facebook page for all the bikers in UK & Europe, who will post their stories on facebook search for MotorbikeTheft page.

Thanks All

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Ginger86's Comment

Written on: 26/06/2014

I am going through exactly the same experience with Marker Study. My car was stolen 7 weeks ago now and I am still waiting for them to forensically analyse my keys. the whole thing is an absolute joke, in 7 weeks I am yet to receive a phone call from markerstudy and urge others never to insure with them.

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Jag177's Comment

Written on: 28/07/2014

Its been 6 months now and no response. i have also gone through internal complains procedure. which apparently they told me will take max 4 weeks and then after 4 weeks i was told 2 more weeks.
I canned Citizens Advice Bureau and they advised me i have a right to go to court i don't have to wait for their decision.

but these people are pros and they play with our legal system. and i am scared of going to court. i also tried to contact financial ombudsment and they said they cannot do anything unless MarkerStudy will not respond.

God help me.

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Jag177's Comment

Written on: 18/11/2014

Today, its been 10 months and I am going through Financial Ombudsmen to resolve my issue.

These people should be prosecuted and every managerial staff should be blacklisted to work in insurance sector in future...

They also messed with my Excess money. I am going back and forth with Express insurance and Marker Study.. Be care full with these 2 companies now... for sure I know..

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★☆☆☆☆

“Agreed with all said”

Written on: 21/05/2014 by Hollywod (1 review written)

Unfortunate enough to have these as my car insurers via Adrian Flux. I was involved in a collision with a lost elderly gentleman in an Audi, who decided he wanted to go back around a 5 junction roundabout from the inside lane, just as I was overtaking in the second lane. Roundabout lanes are clearly signposted and also painted directions as to correct lane for the approach, and officer that attended was clear as to whom was at fault. The representative I spoke to this morning was less than… Read Full Review

Markerstudyhelp's Response to Hollywod's Review

Written on: 02/06/2014

Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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★☆☆☆☆

“waste of time ”

Written on: 06/05/2014 by cameron4241 (1 review written)

I had my motorbike stolen 3 weeks ago now and I rang markerstudy the day it was stolen , they said the clame will take 2 weeks to process before I got payed out if the bike was not found , well the bike was found on the same day it was stolen and was destroyed , the police have been waiting for markerstudy to pick the bike up from them for 2 weeks now and they picked it up on the 1st May which they did do , they said to me I had to do a phone conference with the dvla which I agreed to do on the… Read Full Review

Markerstudyhelp's Response to cameron4241's Review

Written on: 12/05/2014

Hello Cameron4241. Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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★★☆☆☆

“Still waiting!!”

Written on: 02/05/2014 by NoelClayton (1 review written)

Got learner driver insurance for my son and he had an accident so we claimed. I've been told it's a straightforward claim, but every time I phone there's something holding it up. I've had very little correspondence and no one returns calls. I'm getting very concerned that I'm being messed around. It's been 2 months and I just want my car fixed. I'm on the phone now and apparently need more details from me - yet another stalling tactic?? I've been told all will be ok after this but I'm no… Read Full Review

Markerstudyhelp's Comment

Written on: 02/05/2014

Hello NoelClayton, Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance.

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Alicebizinga's Comment

Written on: 03/06/2014

I am well familiar with their stalling tactics. Ave been waiting since sept n getting nowhere with them . No correspondence at all. I have handed the case to an ombudsman as I have had enuf n not getting anywhere with them. Worst insurance company. I think watchdog need to be on their case. The automated reply goes to show they can't be bothered

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Ayyub's Comment

Written on: 30/06/2014

Hi did you get it sorted

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Ayyub's Comment

Written on: 30/06/2014

Hi did you get it sorted

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★☆☆☆☆

“Utter garbage ”

Written on: 29/03/2014 by No1nemesis (1 review written)

Had to get my own solicitor in the end to fight my own insurance company . I had a none fault accident and they would not return my no flames bonus back took me a year and a good solicitor to get it back in the end we had to threaten to sue them for breech of contract to get my bonus back never ever use them they are utter useless and that's being kind to them… Read Full Review

Markerstudyhelp's Response to No1nemesis's Review

Written on: 03/04/2014

Hello No1nemesis, Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance

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Alicebizinga's Response to No1nemesis's Review

Written on: 03/06/2014

I am in the same situation n I have resulted in ombudsman to get my NBC because my quite doubled when I was renewing my policy . There wasn't a collision n they my insurance company don't seem to be fighting in my corner. They are stalling the process for something so straightforward . No wonder people out there get away with making false claims

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★☆☆☆☆

“still waiting”

Written on: 21/03/2014 by malekishtar (1 review written)

Well what can I say?? Driving my 1955 pontiac chieftain out on a nice sunday drive, I had an incident 7 weeks ago, hit sidewall of tire hard on a roundabout curb, due to some little boy racer undertaking me on the inside.....3 miles down the road loads of smoke from rear wheel...cut along story short wheel hub axle had come out & pushed wheel into body work & due to design of a 60 year old car, the body work stopped wheel/hub coming off into on coming traffic, but has caused a good bit of… Read Full Review

Markerstudyhelp's Response to malekishtar's Review

Written on: 24/03/2014

Hello Malekishtar. Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact our complaints team direct. Details of how to contact us can be found in your policy booklet. Kind Regards Markerstudy Insurance

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Malekishtar's reply to Markerstudyhelp's Comment

Written on: 24/03/2014

what like the dozens of calls to your company.........& got no where, waiting for engineers report you keep saying, that hoopers have sent once, company not happy with wording, so sent it second time, but company not happy with findings, so hopper sends an updated version now the third time...............still not to your likeing!!! maybe because going on 123 reviews 122 are negative when it comes to your company dealing & paying out...........your consistant I will give you that......even hoopers dont seem to understand why you want them to keep updating the findings of the INDEPENDENT engineer! You have been paid insurance premium in full, now its your turn to pay out for a claim.

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