Chaucer Car Insurance Reviews - www.chaucer-insurance.co.uk

Click here if this is your business
★★★☆☆
2.7 / 5
47% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Chaucer Car Insurance www.chaucer-insurance.co.uk - Ask a question now

Media Gallery for Chaucer Car Insurance www.chaucer-insurance.co.uk

Chaucer Car Insurance www.chaucer-insurance.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“GOOD LUCK DEALING WITH CHAUCER”

Written on: 01/07/2014 by Muhammadt1945 (1 review written)

I had to deal with the claims department about damaged caused by a lorry insured by Chaucer. It took weeks to resolve and not to my satisfaction, The lorry driver denied all knowledge of the incident even though I had two witnesses who spoke to the lorry driver but Chaucer were not interested. They had no interest in what I had to say and would not answer three simply questions just the same bland response. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No refund or good will gesture”

Written on: 18/06/2014 by JAY1800 (1 review written)

Very dissapointed when I sold my VW Camper as on cancelling the policy (obviously not needed) I was not offered any refund or good will gesture even though the policy was less than 3 months old...I was told well that just what we do and its written in your policy document...written in the document or not thats bad practice, and not good customer care, thanks for nothing!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

By Chaucerdirect

Written on: 18/06/2014

Hi, I am sorry to hear that you are not happy, but unfortunately this is our policy. We will take you comments on board.

All the best,
Steve

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“telephone assistance”

Written on: 30/04/2014 by johnpaisley (1 review written)

I recently dealt with Chaucer on the telephone. Charlie (I think the name is correct) was incredibly clear, calm, polite and helpful. Telephone dealings in general are not often such a professional and positive experience. THANK YOU… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Assistance very quick clear and very helpful”

Written on: 28/04/2014 by juliaverrier (1 review written)

Susanne is wonderful. Slap my wrist for mentioning her name. She was clear, polite, helpful,and quick. you do not get many like that on the phone. Give her a promotion… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cancelled Car Policy whilst in EU”

Written on: 22/02/2014

I took out F/Comp car cover with Chaucer through Swinton on 1st November 2013. Swinton were ok. I was planning a trip to Spain using the car the next month, December 7th. I had already enquired about the 90day limit out of the UK and enquired if this could be extended as I had more trips planned. I did not get a reply. I wrote Chaucer without result. I then e mailed Chaucers CEO and asked if he could look at this. I eventually got a reply and spoke to Swinton who informed me on 18th FEBRUARY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ABSOLUTELY TERRIBLE! BEWARE!”

Written on: 30/01/2014 by japspeed123x1 (1 review written)

NEVER IN OVER 20 YEARS HAVE I BEEN SO FUMING AT A INSURANCE COMPANY. TRYING TO TELL ME I DON'T LIVE WHERE I LIVE WHEN I HAVE PROVIDED ALL DOCUMENTS REQUESTED. LICENSE, BILLS, LOGBOOKS, COUNTERPART EVERYTHING. IN OTHER LITERALLY CALLING ME A FRAUD. I HAVE NEVER ACTUALLY WRITTEN A REVIEW BEFORE FOR ANYTHING BUT THIS HAS MADE ME EXTREMELY ANGRY AND DISAPPOINTED AND FELT AS IF I HAD TO DO THIS. NEVER EVER USE THEM! I WOULD RATHER WALK IN THE SNOW THAN HAVE A CAR INSURED BY THEM!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They take your deposit and a further payment via...”

Written on: 24/12/2013

They take your deposit and a further payment via direct debit then cancel the policy. The log book was in my husbands name- same address They sent me a letter which didnt arrive until 7 days after the date of the letter asking me to transfer the name on the log book into my name. They gave me 21 days to do this. But due to the 7 day delay in getting the letter- left 14 days. DVLA State it can take up to 6 weeks to change log book details. Log book was sent but did not arrive within 14… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“excellent service”

Written on: 16/12/2013 by markwigg (1 review written)

fantastic service from start to finish, very painless process as it can be with some companies, phones are answered straight away and no hard push to buy product, price was the most competitive as well, I would recommend top all my family and friends and will continue to use them in the future, on all occasions there staff were very friendly and helpful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Customer Service”

Written on: 11/12/2013

The Customer Service provided by this organisation was excellent not only did I get the response to the questions I had but I also managed to receive a discount in my policy as a result of the telephone call. A very positive experience! Well done Chaucer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Outstanding Value, Efficient Service, Friendly Staff”

Written on: 10/11/2013 by WhiteWizzard (1 review written)

Chaucer were by far the cheapest quote for our second family car at under £400. The next best quote by other companies was over £600! Upon initial contact them we were welcomed by a pleasant member of the team - very helpful and patient and answered ALL questions without any of the usual attitude other companies seem to have. When we had finalised the exact car we were buying we contacted them once again to take out the policy. This time we spoke to a different member of the team but he… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“excellent customer service”

Written on: 09/11/2013

Spoke to the advisor, he was efficient, professional and friendly all the characteristics required to make an excellent customer service adviser!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Best Quote for my Car Insurance Renewal”

Written on: 06/11/2013

The policy was good value for money & I appreciated the help provided my the member of staff who I dealt with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Cheap efficient service”

Written on: 23/10/2013

An insurance company at last that rewards loyalty with cheaper premiums for clients that stay with them than for new applicants! Descriptions of policies and instructions were clear and easy to understand. There was minimum waiting time when contacted by phone and the advice offered was helpful and straightforward. I cannot fault this company on my experience and recommend them unreservedly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“First Class Customer Service”

Written on: 09/10/2013 by alistairdrummond (1 review written)

I partially completed cover for my car online and hit a snag.I consequently phoned and was assisted by your operator.The policy price was competitive and the assistance i received from your operator was first class and will cause me to recommend Chaucer to friends and associates… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer service and getting back excess”

Written on: 27/09/2013

So Chaucer what a crowd you should never ever use this company, I was given this company by Swinton who are supposed to deal with them on your behalf, my story so far. I and my wife and some friends were sitting in the front garden when my car parked just outside my fence was hit in the side by another driver reversing at speed, he drove off but we found him in minutes, called police etc, same day passed on all info to Swinton accident number, because of the type of Incident was passed onto… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent telephone service”

Written on: 12/09/2013

I had to contact Chaucer using a speaker phone as I am hard of hearing. Chaucer had sent my renewal promptly along with the cover note by post but I wanted to use a cheaper quote that I had obtained from CompareTheMarket. I had originally changed my insurance provider to Chaucer as a result of using the comparison website previously, and, although they were the 2nd cheapest I wanted to remain with them. I was informed I could cancel the renewal and still take up the cheaper option using the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Professional, Friendly Client focused”

Written on: 03/09/2013 by Kaaskat (1 review written)

Orginally I had a couple of problems moving from my old insurance company to Chaucer, due to mistakes on the old insurance entry on to the DCU database for a incident that never took place. I called Chaucer and the customer advisors were very helpful. I was then asked to provide my NCB proof to chaucer which I did via email in the alloted time, however I continued to get mails saying I had not submitted proof of NCB - so I emailed the company to complain. I recieved a call from chaucer asking… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Background music the best I have heard”

Written on: 29/08/2013

I have been most impressed by their telephone helpline. The agents have been excellent, helpful and understand problems presented to them perfectly. They always apologise for the wait on the phone but the background music is fun to listen to. Their car insurance price was competitive and I changed from another insurer earlier this year. It was very easy to complete the application online. I shall try to insure with them each year … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cancelation, customers beware!”

Written on: 22/08/2013 by sleazy666 (1 review written)

Customers beware! I was put with Chaucer Insurance through peacock ins brokers, I was away on holiday when I got back I had an email saying I need to call them asap. I did the following morning they said I had to mid day to provide proof of no claims, (which meant calling tradex and sorting that) getting copy of both mine and my named drivers licences' Ok doable but he was out. they wouldn't give me any more time and cancelled the policy, Today I got a letter asking me for a time on risk cover… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“car insurance at a realistic price ”

Written on: 21/08/2013 by Philfearn (1 review written)

I found Chaucer on a comparison site earlier this year. The price asked was excellent , the service also excellent with courteous, efficient advisers .I have recommended to many friends .My only complaint is the telephone menu when calling in . There seem to be endless choices and duplication when all I want to do is Talk to an adviser . This seems to be prevalent to most companies these days and is probably down to telephone system marketing . Anyway Chaucer Insurance have been very good… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview