Forbidden Planet Reviews - www.forbiddenplanet.co.uk

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1.6 / 5
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Latest Reviews

“Just fine”

Written on: 18/10/2014 by Merritt25 (1 review written)

I ordered two figures there about a month ago and they came today. Many had said that the store was horrible and unreliable. I saw those reviews after ordering them and regretted buying them instantly. But they did arrive after all and they are just as described. I would say not to worry just because it's slow. The only minus i have is the shipping time and the customer service… Read Full Review

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“Terrible terrible terrible!!”

Written on: 29/06/2014 by Batcheloryu55 (1 review written)

I ordered several items from Forbidden Planet in November. I am still waiting for them today. Shocking. Several emails to customer service later, I have been advised that my order wasn't processed correctly (I was fine with this, it happens) and my items are now out of stock. Great. What us more annoying is that the items I am waitmg for are now in my local FP shop. The company seems very disorganised with little regard to the customer. I have asked for compensation (in the least I would… Read Full Review

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“Customer Service Good”

Written on: 02/06/2014 by Sandoval1958 (1 review written)

I have awarded 4 stars for customer service. I pre-ordered an item in March which was shown as being sold out on the main Forbidden Planet site, however I later read some of their reviews and decided to cancel at rather short notice (the item was due to be released shortly) plus I also found out I could actually purchase it £14 cheaper from America via Amazon (including shipping costs!) having read about their poor customer service I took the precaution of contacting my bank to place a stop on… Read Full Review

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“Avoid if you want an item by a certain date!”

Written on: 26/04/2014 by Aaravx188 (1 review written)

If the item you want isn't new or popular you maybe ok but otherwise avoid ordering anything online. It's not just the fact they don't have the item but unless you contact them yourself you are never going to know that they don't have it in stock! (Non-existent customer service) you can even log into your account and look at the order and it still doesn't say anything about when it's due/when it was sent or anything helpful at all, the web page of the item may still say it's in stock when it… Read Full Review

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“Poor Customer Service”

Written on: 11/03/2014 by Clancyri52 (1 review written)

Both me and my girlfriend ordered an art book from Forbidden Planet. Not only were we both left in the dark about the status of the order despite numerous attempts at communication, she still doesn't know if hers is being sent at this juncture. Their poor communication skills with customers is appalling. Will not do business again… Read Full Review

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“NEVER AGAIN!!!!!!!!”

Written on: 21/12/2013

Pre ordered an item 6 weeks ago as a gift for my son, it's over 3 weeks late and will not get it in time for Christmas. I have emailed them 3 times. No reply!!! I phoned them and got a very rude woman telling me she has no idea when this item will be sent to me and I'm welcome to buy it else where. Worst online shopping experience ever. Worst customer services ever and to say that my son will be disappointed is an understatement. Iv given 1 stars only because I have too. Zero stars is my actual… Read Full Review

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“I ordered a few things LAST YEAR from Forbidden...”

Written on: 17/12/2013

I ordered a few things LAST YEAR from Forbidden Planet, and they have never turned up! After tons and tons of emails I never even got my money back! There is a Forbidden Planet in Cardiff where I live and I asked someone who was working there about the website- he said NEVER use it. Very disappointing as this is the only UK website where you can get pretty much everything in terms of memorabilia etc… Read Full Review

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“Unreliable ”

Written on: 15/12/2013

Placed order for several items for Christmas, told three weeks later that they won't be coming...and too late to start ordering them from elsewhere. Cheers Forbidden Planet, wish I'd read the reviews first!… Read Full Review

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“Don't Bother!!”

Written on: 14/12/2013

Don't bother using this company. An Xmas present that was showing in Stock and was ordered on the 7th Dec(in plenty of time to arrive)still showing as 'processing' 5 days later. Phoned them, had to hang on for ages, only to be given some feeble excuse… Read Full Review

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“Terrible!!! ”

Written on: 12/10/2013

I had never used this site before but wanted to get my younger brother the Funko Bane bobble head since he loved the batman I got from Amazon but I simply could not find the bane anywhere. I ordered it 2 weeks before his birthday and received confirmation emails. I never received it so emailed the "customer services" to see what was going on literally a few days before his birthday. I got no reply. His birthday past and I told him what I ordered, he said cool and looked happy but it never came!… Read Full Review

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“Variant Comic Ordered - Never Fulfilled”

Written on: 03/10/2013 by LenComaratta (1 review written)

I have twice tried to order a Forbidden Planet variant of a WOlverine issue with Deadpool on the cover. Twice! And both times, no contact, no responses to my emails, nothing. The only thing I think that has been a plus is that I don't think these SOBs ever charged my card!… Read Full Review

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“Waste of time pre-ordering ”

Written on: 03/09/2013

Ordered a few things in June including a pre-order item due in July , September now and still no sign of it , Expected date on the website changed twice then to no stock. No reply to my email asking what was happening with there stock. Cancelled order and got it next day delivery from amazon for only £1 more and only a few hours after i cancelled the forbidden planet order they told me they had stock but was re-allocated as i had cancelled my order , Rubbish May order again if item is in… Read Full Review

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“Didn't notify me of very long delay”

Written on: 13/08/2013

This company doesn;t tell you about delays to orders. I ordered at the beginning of June. It is now the middle of August and no delivery. I wrote to customer services who said I should check the item page for updates!!? Really expensive and ridiculous postage cost too!… Read Full Review

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“Stock lies - familiar experience to others. Waste of time.”

Written on: 02/08/2013

This has been the second negative experience with forbidden planet's online 'store', both of which concerned items listed as 'in stock' which in fact weren't. The first item was a rare item so I could at least understand the stock difficulties, if not having an item which was out of print and unavailable listed as 'in stock' (as it still is). The second item was ordered on release day. 3 weeks later with no sign of the item I called to enquire to be told it was on back-order and would be… Read Full Review

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“Worse than 1970's mail order service!!”

Written on: 23/07/2013 by Zapata1 (1 review written)

I ordered what was listed on their website as an in stock Doctor Who mug. 6 weeks later and there's no sign of the mug being delivered and NO communication at all from Forbidden Planet. I remember ordering stuff as a teenager in the 1970's when mail order was then the height of shopping sophistication that arrived quicker than this mob can deliver. A key point that other reviewers have pointed out here. Ignore it at your peril! Its totally obvious that despite their attractive; comprehensive… Read Full Review

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“Awful Awful Awful”

Written on: 10/07/2013 by Grantmorton (1 review written)

When I found this site I was happy when I noticed when a few of the items here where cheaper than on amazon or eBay. I have tried to order several comics of this. Now to start most of there graphic novels come up as being out stock and will take up to 21 days to get back in. Fair enough. Over 4 weeks later and still no change to this so I gave up. Instead I just started ordering ones they did have in stock. Over a period of 2 months I only tried ordering items they said they had totalling in 11… Read Full Review

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“No problems at all!”

Written on: 02/06/2013

After ordering a present for someone I then read a couple of reviews and began to panic. However my order came earlier than expected, to my relief! I was quite worried after reading some stuff online but I had no problems at all with Forbidden Planet. Only thing I would say is that I had to check my account to find out when I had been charged etc.- perhaps should be in better contact with the customer? Overall all though I am quite happy with my experience with Forbidden Planet!… Read Full Review

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“Absolutely fine!”

Written on: 28/05/2013 by Guitar-boy20 (1 review written)

Don't get how many people have had troubles with this company I ordered a doctor who toy for my little brother as a gift. And I had no trouble receiving it I ordered it Tuesday last week but as bank holidays don't deliver it came today (tuesday) yeah it's a week but its not that long I double checked if they had it in stock they did so I didn't hesitate and bought it and it arrived and I couldn't fault the customer service or the delivery so to be honest I think this is a great company to buy… Read Full Review

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“Do they actually have any stock?”

Written on: 15/05/2013

Like many other here, I foolishly ordered something from their site, heard nothing at all for 5 days, and was then told that the item was out of print and they couldn't get any stock. This was for a book that came out less than 2 months ago and is supposedly on "special offer". It's still currently listed as an item you can "buy" on their website, even though they're apparently unable to get any more copies of it. Ever. So, in summary: they hold little to no actual stock, there's no updates on… Read Full Review

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“Good But Check Stock”

Written on: 12/04/2013

I, much like most of Forbidden Planet's customers, noticed the great prices of its products and decided to buy a graphic novel. I ordered the item and payment went trough the same day via PayPal so every way fine with that but after a week there was no word on the book being dispatched or of when to expect delivery. I called them to ask why it was taking so long and the woman kindly informed me they were out of stock and currently trying to get more but wasn't sure when they would have one… Read Full Review

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