Forbidden Planet International Reviews - www.forbiddenplanet.co.uk

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Latest Reviews

“Customer service non existant”

Written on: 12/01/2016 by Supermum007 (1 review written)

Ordered a comic,Haunted Mansion, for my son who had been looking for it for a while and was so excited he finally found it in this country, as he had only seen it on American websites. It cost almost £30, but he saved up for it and asked me to order it for him. Order was accepted, e mail confirmation received.Several days later, received e mail to say that order had been cancelled,with the excuse that supplier cancelled the order! Weak apology for 'inconvienience'.My son is devastated. I… Read Full Review

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“Used once, never again.”

Written on: 14/10/2015 by Bastet2015 (23 reviews written)

I pre-ordered an Adventure Time Jake ceramic mug from them. The item never came and I was never contacted. Two months after the due date I chased them up (I figured I'd be generous with my wait time since it was a new release pre-order and leave them to it) and they said that it wasn't coming into stock. I asked for a refund since they had no idea when it was coming in. I was very unimpressed that they hadn't taken the initiative and had just kept my money without providing anything. They… Read Full Review

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“dont preorder they wont keep to the preorder dates and...”

Written on: 01/10/2015 by johndoegamer29 (4 reviews written)

they make you wait 2-3 months after your preorder date has been and gone and they may cancel your order. i had £524 worth of pops and vinyl idoz preorderd with this shambles of a company. and after they notified me they were refunding me of a chucky pop with blood spat they couldnt get even though ive been waiting for 2 months for it to arrive the just refunded me. so i decided to email them my demands to cancel all my pops preoerders and inc bio shocks,strain,etc all the latest ones as i was… Read Full Review

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Bastet2015's Response to johndoegamer29's Review

Written on: 12/10/2015

I agree 100% with this. I have only just joined the site so haven't added my reviews yet but last year I pre-ordered an Adventure Time Jake ceramic mug from them. The item never came and I was never contacted. Two months after the due date I chased them up (I figured I'd be generous with my wait time and leave them to it) and they said that it wasn't coming into stock. I asked for a refund since they had no idea when it was coming in. I was very unimpressed that they hadn't taken the initiative and had just kept my money without providing anything. They refunded me by PayPal but did it as a payment and not a refund, so PayPal took part of the money as a fee. It took weeks of chasing them up to get every penny back that they owed me. It was my first time ordering online with them, and my last.

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“Worst customer service ever”

Written on: 18/09/2015 by weordie (1 review written)

So I ordered a graphic novel, payment was taken, after a week I was informed it would be 3-5 weeks before delivery. In the meantime I missed out on purchasing it elsewhere. 10 weeks later I was given a refund and an "oh sorry we can't fulfil this order". I complained about the fact I'd missed out on it elsewhere and asked to take it further up as I'd had no luck with the terrible customer service. I received a very sarcastic reply from a "director" called Co**n who said a "simple interrogation… Read Full Review

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“Pre-Orders count for nothing”

Written on: 31/07/2015 by Hahnby288 (1 review written)

Pre-Ordered some Pop!s months ago. The date of release I has now been and gone. Nothing posted and now saying out of stock. Was really excited to receive them and now have nowhere else to get them from. Really Really disappointed. Don't be lured in by the cheap prices… Read Full Review

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“Utter garbage”

Written on: 22/04/2015 by Kareems438 (1 review written)

I ordered 4 comic books from FP and my account was billed for them. A month ago I was sent an e-mail saying items had been dispatched. A month later and nothing has arrived. After I enquired about this FP had the audacity to say that the delivery may have been missed and that the postman might have failed to leave a missed delivery card. Any fool knows that 4 comic books are small and flat enough to fit any mailbox. There is also the fact that 2nd class packages do not need to be signed for… Read Full Review

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“UNRELIABLE AND CHAOTIC”

Written on: 03/04/2015 by O'Neil484 (1 review written)

I ordered 3 books for my son on 13th March. Several days later I received an email saying there was a 'problem with my card' and to re enter my details. I did so. A further delay of several days....I got an email saying they had dispatched the items and to wait 5-7 working days for them to arrive. They did not arrive. The company obviously needs to sort out their shipping processes - tracking every order rather than leaving it to chance that the items will arrive. I would simply avoid… Read Full Review

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“Rubbish! very bad customer service!”

Written on: 15/02/2015 by Javon239 (1 review written)

they keep you waiting around for months for stock to come into there warehouse, sometimes the date they are supposed to arrive into the warehouse they go past and you have to wait another month or so for the item to arrive. once it does they are pretty good at dispatching the item. but if you have any problems with the item they are not very eager to help with the situation. they have very poor communication skills. not very good costumer service. had an issue with one of the items I bought… Read Full Review

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“Just fine”

Written on: 18/10/2014 by Merritt25 (1 review written)

I ordered two figures there about a month ago and they came today. Many had said that the store was horrible and unreliable. I saw those reviews after ordering them and regretted buying them instantly. But they did arrive after all and they are just as described. I would say not to worry just because it's slow. The only minus i have is the shipping time and the customer service… Read Full Review

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“Terrible terrible terrible!!”

Written on: 29/06/2014 by Batcheloryu55 (1 review written)

I ordered several items from Forbidden Planet in November. I am still waiting for them today. Shocking. Several emails to customer service later, I have been advised that my order wasn't processed correctly (I was fine with this, it happens) and my items are now out of stock. Great. What us more annoying is that the items I am waitmg for are now in my local FP shop. The company seems very disorganised with little regard to the customer. I have asked for compensation (in the least I would… Read Full Review

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“Customer Service Good”

Written on: 02/06/2014 by Sandoval1958 (1 review written)

I have awarded 4 stars for customer service. I pre-ordered an item in March which was shown as being sold out on the main Forbidden Planet site, however I later read some of their reviews and decided to cancel at rather short notice (the item was due to be released shortly) plus I also found out I could actually purchase it £14 cheaper from America via Amazon (including shipping costs!) having read about their poor customer service I took the precaution of contacting my bank to place a stop on… Read Full Review

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“Avoid if you want an item by a certain date!”

Written on: 26/04/2014 by Aaravx188 (1 review written)

If the item you want isn't new or popular you maybe ok but otherwise avoid ordering anything online. It's not just the fact they don't have the item but unless you contact them yourself you are never going to know that they don't have it in stock! (Non-existent customer service) you can even log into your account and look at the order and it still doesn't say anything about when it's due/when it was sent or anything helpful at all, the web page of the item may still say it's in stock when it… Read Full Review

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“Poor Customer Service”

Written on: 11/03/2014 by Clancyri52 (1 review written)

Both me and my girlfriend ordered an art book from Forbidden Planet. Not only were we both left in the dark about the status of the order despite numerous attempts at communication, she still doesn't know if hers is being sent at this juncture. Their poor communication skills with customers is appalling. Will not do business again… Read Full Review

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“NEVER AGAIN!!!!!!!!”

Written on: 21/12/2013

Pre ordered an item 6 weeks ago as a gift for my son, it's over 3 weeks late and will not get it in time for Christmas. I have emailed them 3 times. No reply!!! I phoned them and got a very rude woman telling me she has no idea when this item will be sent to me and I'm welcome to buy it else where. Worst online shopping experience ever. Worst customer services ever and to say that my son will be disappointed is an understatement. Iv given 1 stars only because I have too. Zero stars is my actual… Read Full Review

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“I ordered a few things LAST YEAR from Forbidden...”

Written on: 17/12/2013

I ordered a few things LAST YEAR from Forbidden Planet, and they have never turned up! After tons and tons of emails I never even got my money back! There is a Forbidden Planet in Cardiff where I live and I asked someone who was working there about the website- he said NEVER use it. Very disappointing as this is the only UK website where you can get pretty much everything in terms of memorabilia etc… Read Full Review

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“Unreliable ”

Written on: 15/12/2013

Placed order for several items for Christmas, told three weeks later that they won't be coming...and too late to start ordering them from elsewhere. Cheers Forbidden Planet, wish I'd read the reviews first!… Read Full Review

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“Don't Bother!!”

Written on: 14/12/2013

Don't bother using this company. An Xmas present that was showing in Stock and was ordered on the 7th Dec(in plenty of time to arrive)still showing as 'processing' 5 days later. Phoned them, had to hang on for ages, only to be given some feeble excuse… Read Full Review

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“Terrible!!! ”

Written on: 12/10/2013

I had never used this site before but wanted to get my younger brother the Funko Bane bobble head since he loved the batman I got from Amazon but I simply could not find the bane anywhere. I ordered it 2 weeks before his birthday and received confirmation emails. I never received it so emailed the "customer services" to see what was going on literally a few days before his birthday. I got no reply. His birthday past and I told him what I ordered, he said cool and looked happy but it never came!… Read Full Review

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“Variant Comic Ordered - Never Fulfilled”

Written on: 03/10/2013 by LenComaratta (1 review written)

I have twice tried to order a Forbidden Planet variant of a WOlverine issue with Deadpool on the cover. Twice! And both times, no contact, no responses to my emails, nothing. The only thing I think that has been a plus is that I don't think these SOBs ever charged my card!… Read Full Review

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“Waste of time pre-ordering ”

Written on: 03/09/2013

Ordered a few things in June including a pre-order item due in July , September now and still no sign of it , Expected date on the website changed twice then to no stock. No reply to my email asking what was happening with there stock. Cancelled order and got it next day delivery from amazon for only £1 more and only a few hours after i cancelled the forbidden planet order they told me they had stock but was re-allocated as i had cancelled my order , Rubbish May order again if item is in… Read Full Review

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