Forbidden Planet - www.forbiddenplanet.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Do they actually have any stock?”
Written on: 15/05/2013
Like many other here, I foolishly ordered something from their site, heard nothing at all for 5 days, and was then told that the item was out of print and they couldn't get any stock. This was for a book that came out less than 2 months ago and is supposedly on "special offer". It's still currently listed as an item you can "buy" on their website, even though they're apparently unable to get any more copies of it. Ever. So, in summary: they hold little to no actual stock, there's no updates... (read more)
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★★★☆☆
“Good But Check Stock”
Written on: 12/04/2013
I, much like most of Forbidden Planet's customers, noticed the great prices of its products and decided to buy a graphic novel. I ordered the item and payment went trough the same day via PayPal so every way fine with that but after a week there was no word on the book being dispatched or of when to expect delivery. I called them to ask why it was taking so long and the woman kindly informed me they were out of stock and currently trying to get more but wasn't sure when they would have one... (read more)
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★☆☆☆☆
“Waited 7 days to be told item no longer in stock”
Written on: 11/04/2013
I ordered an item for my husbands birthday well in advance. However, 7 days later I was informed they had sold out of the item. It seems they don't know how to manage there stock, or provide good customer service. Having worked in retail I am well aware with how orders should be managed. Seven days to realise they no longer had this product is ridiculous. I could have ordered from somewhere else had I have been informed in adequate time. I will never buy from them again. Avoid at all costs!! (read more)
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★☆☆☆☆
“Ordered a angry bird star wars princess leia plush 8...”
Written on: 08/04/2013
Ordered a angry bird star wars princess leia plush 8 inch off the website. I waited 2 weeks and recieved no item, then had a letter through the post saying they haven't recieved the payment which they have as it clearly says on my bank statements they have and they will cancel the order if they don't recieve the money which they've allready got. I'm trying all my best to get my money back. The hole website is extremely dodgy and a scam. I've sent emails to them about the problem and had no... (read more)
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★★☆☆☆
“Lies failing good customer service”
Written on: 15/03/2013
They offer a great website, seamless ordering porcess and good customer service. The problem is that they do not tell the truth when it comes to what is in stock. If you order anything, be prepared for it to not be in stock and for them to have no real idea of when any of the products will be avaiable. The only saving grace is that i was able to cancel an order I had made with them. Their prices are good, but they don;t have the products they list avaiable to them. (read more)
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★☆☆☆☆
“Awful Service and Communication”
Written on: 12/03/2013
Placed two orders with this company in the past 3 months. First one was ordered beginning of December as an Xmas present. It arrived in the middle of January. Decided to give it another shot as the t shirts I was after are only available in the UK from this store. I wish I'd never bothered. Item was clearly listed as available, I placed an order over a week in advance (delivery stated 3-5 days) and received confirmation. At no point during this, was it mentioned that the item was awaiting... (read more)
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★☆☆☆☆
“Worst Shopping Experience”
Written on: 10/03/2013 by Mollyxx (1 review written)
I was shopping on forbidden planet web site for about 7 years, I have only ever returned two items in that time, I am now disabled and unable to get to the the post office, I recently received an item in bad condition and asked them if they could please send out a courier to pick it up as it says on the web site that they can provide this, I explained to them about my disability and spoke to the superviser, She said i am no longer aloud to shop on there online store as they can not afford to... (read more)
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★★★★☆
“didn't expect it, but very good actually.”
Written on: 05/03/2013 by NaomiDom (1 review written)
I recently ordered a set of doctor who figurines. Only after I placed the order, I came here to read these awfull reviews. I was very worried because I thought that my dad would never receive his birthday present from me. The negative point of my order was, that on my billing form, there was never a shipping cost calculated. So when I placed my order I didn't know how much I would end up paying in total. I live in Belgium so it might as well have been a very high cost. I was very worried... (read more)
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★☆☆☆☆
“Lack of Customer Service”
Written on: 28/02/2013 by christ1974
I ordered a group of products and they did not arrive after 10 days. When I rang them they told me the products were out of stock and the website was not live. I asked why they had not informed me by e-mail they didn't answer. I also asked when the stock would be available and they had no idea? Very Poor Customer service. I found everything I wanted to order on Amazon, in Stock and cheaper (read more)
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★☆☆☆☆
“Ordered 2 times the last 2 years, never received anything”
Written on: 03/02/2013 by dfasdfasdf
I've ordered from their webpage at 2 different occasions. None of the times have the item arrived. It always says in stock on their webpage but it isn't. Avoid at all cost. This company doesn't seem to run a legitimate business. (read more)
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Showing 1 - 10 of 49 Reviews
★★★★★
“Great service, very happy”
Written on: 02/02/2013 by TunaTuna (1 review written)
I ordered a 'Ted' talking plush toy recently, very happy with the order process and emails received etc. Item was shipped and delivered very fast, delivery cost also very reasonable..cheap even. Very happy with my transaction (read more)
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★☆☆☆☆
“Forbidden Planet - Avoid at all costs!”
Written on: 21/01/2013
I would urge anyone considering to purchase from Forbidden Planet to avoid them at all costs, I just wish I had read some of the previous reviews on this site before ordering from them. My experience is as follows: 1. I ordered a 'Signed' Absolute Watchmen edition, for a total of £50...together with another two Graphic Novels (Astonishing X-Men Omnibus, and Absolute Planetary). 2. After waiting for three weeks for an update, I called them...and was told that unfortunately the... (read more)
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★☆☆☆☆
“forbidden manners!”
Written on: 02/01/2013
Hi, I ordered several items beginning of dec 2012, they didnt arrive, emailed them several times got no reply what so ever, not even a basic update email to say delay or delivery by ,which would have been great. But funnily enough i received a curt message from them within an hour of opening a paypal dispute, in all fairness they immediately refunded at same time but no explanations, no apologies even, for bad service just excuses as to no contact and heres your money back - if id been in... (read more)
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★★★★★
“Never had a problem”
Written on: 29/12/2012
I've used forbidden-planet.co.uk regularly for a number of years and have never had problems like the ones described in this review. Obviously only the people with bad experiences leave a review but I thought I was about time to say something positive. I have had monthly comic subscriptions with forbidden-planet.co.uk for ages and have always had prompt delivery, email requests for cancellations have been quickly acknowledged and actioned as well as purchasing a couple of vinyl figures. ... (read more)
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★★★★☆
“not all doom and gloom”
Written on: 21/12/2012 by fiesta08 (1 review written)
After reading some of the reviews (unfortunately after I placed my order) I really expected the worst but I am overall very happy with the company. True some of the items were not in stock initially but I have received 3out of 4of them in time for Christmas (they were dispatched separately one took around a week after order another a couple days longer). I admit, getting through on the phone to them was tricky but I managed on second attempt. Lady on the phone was extremely helpful. I phoned... (read more)
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★☆☆☆☆
“This company is a bad joke”
Written on: 19/12/2012 by Siddhi
I've tried to place an order using their website. The only way to do so is to register there which I've tried multiple times. Every time an error message popped up that said I need to put in a region as part of my address. It is not even marked as a mandatory field and every entry I've tried always led to the same error message, making order entry impossible. So I thought I'd just give them a call to get this sorted out but the phone wasn't picked up even once. Then I contacted them via the... (read more)
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★☆☆☆☆
“Never order from this company”
Written on: 18/12/2012
It is plainly clear that Forbidden Planet advertises items it does not have in stock. I placed an order 3 weeks ago and had received no order status update. I contacted them to find out what was going on and they said they didn't have the book in stock and had no idea when it would arrive. Presumably if I hadn't contacted them I'd still have no clue that this item would not arrive any time soon. I'm sure that this practice is illegal. At the very least it's unethical. In the future I... (read more)
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★☆☆☆☆
“Dont even bother with these idiots”
Written on: 12/12/2012 by nothappyatall.com
I purchased a gift of their website only to receive an email two weeks later to say the product is not in stock & wont be until after xmas. They do not respond to emails or answer the phone. Cancelling the order is har work because they just ignore any contact you try to make. Cracking website with lots of products but i would advise you to buy else where! (read more)
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★☆☆☆☆
“Order not received 1 month later”
Written on: 07/12/2012 by Scifinerd
We ordered some books from this site as a Christmas present, start of November so as to avoid the Christmas post. 1 month later they still haven't arrived, no reply to e-mails and they never answer the phone despite multiple calls over several days and letting it ring for 10 mins a time! They replied to a tweet saying their staff were overloaded at the moment hence why the phones aren't being answered. We've not put a claim in through Paypal to get our money back. Thank god we used... (read more)
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★☆☆☆☆
“Awful from start to finish with added bonus of rude staff”
Written on: 03/12/2012
Unwilling to help with a mistake I'd made with my order. Made assumption that my email query was resolved when it wasn't. No options offered and staff not willing to help or 'think outside the box'. Slow turnaround on emails meant my reply wasn't read in time to cancel the order and this was treated like it was my fault and has cost me. Refused to refund the cost as couldn't see what they'd done wrong because the order was posted fast (it was actually quite a slow delivery) totally missing... (read more)
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Showing 11 - 20 of 49 Reviews
★☆☆☆☆
“Don't waste your time!”
Written on: 27/11/2012
This company advertises items it does not have in stock and has no clue as to when they're likely to have them in stock, however, this crucial fact is not made clear until you've registered your personal details, provided your debit/credit card details and placed your order. I am going to contact Consumer Direct to check if this practice is actually legal. Don't waste your time ordering from this company, they are not likely to have your items in stock. (read more)
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★★☆☆☆
“Expensive and very slow delivery.Dont use their online...”
Written on: 26/11/2012 by andysadler
I ordered my item as a leaving present but missed my opportunity to give it due to the time it took to come. I placed the order on the 6th Nov, I wasn't expecting the order to be processed on the same day but it wasn't even dispatched until the 16th Nov and was delivered 19th Nov, a full 13 days later. Having paid £2.50 for delivery I can't see how this is at all acceptable. Taking the above into consideration and my disappointment in not having a little leaving gift for my friend, I won't... (read more)
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★☆☆☆☆
“2012 Still up to the same tricks. I URGE YOU NOT TO BUY”
Written on: 15/11/2012
So I ordered a figure from them in late september in the knowledge that it coud take 28 days (stated in their delivery statement). 35 days later i decided to email them to see what was going on. I got what i would describe as a blunt, unsympathetic and rude email stating that they are out of stock and don't know when they will be getting any more in. I had received no communication with them prior to suggest that my order would be delayed. After a few emails I am left with the option of... (read more)
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★☆☆☆☆
“Mail Order”
Written on: 13/10/2012 by TattyTermite (1 review written)
The mail order service from this company is a joke. Ordered on line. Account says order closed 7th October, it's now 13th. Money taken out of my bank account. No items received. Email sent, no reply received. This mail order service is a joke and the charge they make for delivery would suggest 1st class..not NON class. Will never order from this company on line again. (read more)
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★☆☆☆☆
“Worst mail order service i've encountered!!!!”
Written on: 11/10/2012
As my title implies. Item was marked as in stock, paid over £2.00 delivery for a paperback graphic novel. £2.00 for second class!!! absolute joke. I sell a lot of old graphic novels on ebay and even first class doesn't come to that!!!! The site says expect items between 5-7 days!!! Thats certainly not the length of delivery for 2nd class, where I have always received items within 3 days. 8 days and still waiting. There should be a regulatory body for such appalling and down right... (read more)
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★☆☆☆☆
“Shipping way too much”
Written on: 19/09/2012
I ordered a Doctor Who wrist watch and was told that I would be contacted to agree upon a shipping rate. I was not to be charged until my items shipped. Four days later, my order was shipped with a shipping price of £35.00! I was never contacted about the price and they had charged me the shipping price without telling me. When the shipping is twice as much as the product, we have a serious problem. Never again. (read more)
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★★★★★
“Hello.This is a very good shop online and in store...”
Written on: 16/07/2012
Hello.This is a very good shop online and in store would tell a friend! A+ (read more)
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★☆☆☆☆
“DO NOT USE THIS COMPANY”
Written on: 21/05/2012
Ordered 2 t-shirts 3 weeks ago. had an email telling me they are out of stock and have no idea when they will be getting them back in (helpful) and biggest joke of all is they charge you a fiver for delivery. just dont bother wasting your time with these clowns they havnt got a clue (read more)
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★★☆☆☆
“I should have ordered from Ebay!”
Written on: 11/03/2012
Okay, so I've ordered my Caves of Androzani figure set. I'm in the U.K, where they are. They said it would be dispatched in 1 day... guess what? Still not dispatched. By these reviews, I'm a little worried. I think I should have ordered from Ebay! I quite like the layout of the site, but it's just the delivery that puts the site down. The p&p is horrible expensive as well. I'll be avoiding this site from now on. (read more)
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★☆☆☆☆
“Worst online service I've received. ”
Written on: 16/01/2012 by FlawlessCow
I ordered two items from Forbidden Planet in December. A couple of days later I received an email saying they didn't have the figure I wanted in stock. I replied asking to swap for a similar figure in a different colour. I got a reply two weeks later saying they'd updated my order and I'd now be receiving the alt figure and the book. Time passed.. Eventually I got a package from them nearly a month after ordering. In the package was my figure and a letter saying that they didn't have... (read more)
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Showing 21 - 30 of 49 Reviews
★☆☆☆☆
“Dreadful service”
Written on: 24/12/2011
I pre-ordered two Doctor Who sets for delivery on 16th December - day of release. On 14th of December I got an e-mail saying they had been despatched with a 10 day!! delivery date. No, the point of pre-order is to get them on day of release guys. By 22nd no sign, wrote an e-mail. Clearly they had never been sent as they sent them out 22nd on 48 hour emergency delivery. They still didn't get here for Christmas as they forgot 48 hour only works on saturday with an extra payment. So here we are... (read more)
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★★☆☆☆
“They should sack the woman that EVENTUALLY answers the...”
Written on: 26/09/2011
I have ordered a vast amount of products over the years and have always been happy with them. They have always arrived early and in good condition - until I ordered an item that seemed to take ages to arrive so phoned them to enquire where it was. The phone rang and rang, noone seemed to answer for around half an hour. The woman I spoke to told me it was out of stock and was extremely rude and uninterested. If that is how she speaks to all Forbidden Planet's customers I am surprised they... (read more)
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★☆☆☆☆
“Worst online store”
Written on: 03/08/2011
Ordered Essential Spider-Man vol. 4 & 5 & Essential Dr. Strange vol. 4. A week after placing my order, I got an email telling me Spidey Vol. 5 wasn't just out of stock, but actually out of print! But, I could phone Forbidden Planet and tell them if I wanted to keep my order open to some nebulous date in the future when it might come back in print. Excuse me? Why do I have to call you? Well, there's no way on the website to send an email tracing your order, so I called at 3:00 in the... (read more)
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★☆☆☆☆
“Forbidden Planet UK is awful, a real sham. ”
Written on: 11/03/2011
Forbidden Planet UK is awful, a real sham.
I ordered a rabbids plush from them and 6 weeks later it still has not arrived.
Have contacted them but they say there is no delivery tracking for Royal Airmail and asked me to fill in and send them a "delivery enquiry form".
I filled it in and sent it back and now the person I was dealing with is on "annual leave".
I dont know if I will ever be reimbursed or recieve the order. They took the payment weeks ago and I dont know if they even really sent...
(read more)
★☆☆☆☆
“Purchased goods and paid via paypal. Chased the order...”
Written on: 02/02/2011
Purchased goods and paid via paypal. Chased the order and was told it was out of stock even though no mention on the website. Asked when they may get it in and was told they had no idea. Deliveries were weekly, but they could not tell me on what day.
Offered a refund which I agreed to. Still waiting for the funds to come back into paypal. Other paypal refunds I have received were instant. After phoning them I was told this process can take a few days or more.
The item is still showing as...
(read more)
★☆☆☆☆
“There seems to be 2 Forbidden Planet sites,...”
Written on: 11/09/2010
There seems to be 2 Forbidden Planet sites, ForbiddenPlanet.co.uk and Forbidden Planet.com
Ive never had a problem with ForbiddenPlanet.com, but when i ordered from ForbiddenPlanet.co.uk, there was along delay, eventually i got an email telling me they had dispatched 1 out of 5 books i ordered, but still the delivery charge was pushing £6 - for 1 book!! There was no email telling me they could not source the other 4 books and asking me if i still wanted to go ahead with the 1 book order, i...
(read more)
★★★★☆
“The shop isn't the best layout and the prices can vary...”
Written on: 11/05/2010
The shop isn't the best layout and the prices can vary dramatically compared to other internet stores (Amazon etc) but I ordered from Forbidden Planet because they were the only ones to have the item I wanted. The postage cost is extremely high and based on the cost of the order not the cost to ship the items. The DVD set I ordered was £24.99 but it was £5.50 for the postage! So I added on an extra item at no extra postage and got a good bargain. After 3 days of payment being taken I emailed... (read more)
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★☆☆☆☆
“Purchased online a gift for my girlfriend for...”
Written on: 10/05/2010
Purchased online a gift for my girlfriend for valentines day (a fortnight in advance).
It never arrived. Never received a confirmation order either so when we realised it hadn't arrived couldn't find a reference to the purchase.
Considered it a lost cause and forgot about it after purchasing another item for less money from e-bay which arrived promptly and exactly what she wanted.
at the beginning of MAY got an email to say we had been billed by forbidden planet and the item was now being...
(read more)
Jon Harrison's Comment
Written on: 07/12/2010
It is late now but we would like to know if this order was placed with Forbidden Planet.com or Forbidden Planet co.uk
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★☆☆☆☆
“Without doubt the WORST service I have ever came...”
Written on: 17/04/2010
Without doubt the WORST service I have ever came across in many years of internet buying. They make you believe they have all items in stock when they DO NOT. Then tell you they cannot source the items but you find that months yes months later they have taken the money from your account and sent the items at long last without asking if you still want them !!!!!! All emails answered cheekily as if it was all your own fault, AVOID !! (read more)
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★☆☆☆☆
“Bought nerf gun which displayed as in stock. Order...”
Written on: 03/01/2010
Bought nerf gun which displayed as in stock. Order process didnt change for 5 days so emailed their customer service line (the phoneline just rang out with a message 'mailbox full').
email was ignored.
after FOUR emails they eventually responded (9 days after order placed) to say item was out of stock! STILL waiting for refund 2 weeks later!
Appalling non existant customer service, impossible to get on phone,.
I think this company must be dying or in serious trouble, and until they can...
(read more)
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Showing 31 - 40 of 49 Reviews
★☆☆☆☆
“I purchased a light saber from this website and there...”
Written on: 22/12/2009
I purchased a light saber from this website and there was no indication that the item was item was out of stock, I waited ten days for delivery and nothing. On the confirmation email I got it said that they wouldnt take the money from my account unless the item was in stock, I had paid by pay pal and the money had been taken.
I called to chase my delivery and was told it WASNT IN STOCK! and wouldnt get here before xmas ! Please do not use this website unless you want to be dissapointed. I...
(read more)
★☆☆☆☆
“Appalling service and complete waste of time. Great...”
Written on: 18/12/2009
Appalling service and complete waste of time. Great web presence and NO customer service 3 days of constantly phoning and e'mailing to get an update on my order I am told none of it is in stock. They really are terrible and the only response to my concerns was "we are answering as many calls as we can"
Try to buy at your peril!
(read more)
★☆☆☆☆
“Appalling service. No idea if items are in stock or...”
Written on: 15/12/2009
Appalling service. No idea if items are in stock or not as customer services do not answer emails or telephone enquiries. Really long delivery times for a web-based shop. Trying to cancel order but not getting anywhere. I really can't recommend shopping here and certainly won't be using it again in the future. (read more)
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★☆☆☆☆
“Firstly cluttered website - but that is nothing to...”
Written on: 09/12/2009
Firstly cluttered website - but that is nothing to what follows....
Placed on order with them for 6 separate items - Star Wars Lego and Star Wars galactic Heroes - assuming they were in stock as none were marked to the contrary. Email 1 day later to say only one item in stock. Spoke on phone to try and understand situation - very short and no customer service focus:
1) Was told should have read my confirmation email that has in small print that no stock guarantee and have to RING for stock...
(read more)
★☆☆☆☆
“Delivery takes forever, atrocious customer service,...”
Written on: 07/12/2009
Delivery takes forever, atrocious customer service, nothing at all going for it (read more)
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★☆☆☆☆
“I ordered some items from their online store on a...”
Written on: 23/09/2009
I ordered some items from their online store on a Saturday morning. I received a conformation email and the money was removed from my account. By Wed I had not had any update emails. I checked my online account and it only said that payment had been received. After sending a few emails and not getting any replies, I tried ringing their contact number. I was told that my items were still awaiting stock and so I decided to cancel my order.
DOESN'T SAY IF ITEM IS IN STOCK | NO ACCOUNT UPDATES...
(read more)
☆☆☆☆☆
“ordered goods from Forbidden Planet jan 11th 2009....”
Written on: 03/03/2009 by KimberTrouble
ordered goods from Forbidden Planet jan 11th 2009. received a letter 11th feb 2009. saying they had difficulty receiving payment, turns out someone at their end input the date of my debit card wrong. i reordered some of the goods. it is now 3rd march 2009. still not received anything. rang them twice. the phone rang for over four minutes and no one answered. no goods recevised after nearly two months (read more)
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☆☆☆☆☆
“My first and last order with Forbidden Planet. ”
Written on: 09/01/2009 by leesaint13
My first and last order with Forbidden Planet.
No goods received (5 weeks now) - No reply to my e-mails - I do not even know if goods are available or if they have already been despatched.
Come on FP - get your act together! You do not own the rights to selling this type of product!
I could have imported and received the item directly from the US by now.
If this is how you do business then before long you will be joining the other 'Great Service Companies' who have already gone to the 'Big...
(read more)
★★☆☆☆
“This store has a great Selection of memorabilia from...”
Written on: 18/02/2008
This store has a great Selection of memorabilia from cult films and shows. Some great deals on sale items. The site is not great to navigate around and is pretty slow in loading. For a site that is going to attract the uber geeks it is pretty dire in it's make up.
Very slow delivery. No order tracking. This online shop is still using the old '28 days for delivery' time-frame. With play and amazon offering delivery in 3 to 5 days this retailer needs to bring itself into the 21st century!!
(read more)
overview
forbiddenplanet.co.uk
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Jon Harrison's Comment
Written on: 07/12/2010
Yes - there are two companies with a similar name. Thanks for making this difference clear in these comments.