Forbidden Planet International - www.forbiddenplanet.co.uk

Click here if this is your business
Forbidden Planet International - www.forbiddenplanet.co.uk
★★☆☆☆
1.5
16.0% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Forbidden Planet International - www.forbiddenplanet.co.uk

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Customer service non existant”

★☆☆☆☆

written by Supermum007 on 12/01/2016

Ordered a comic,Haunted Mansion, for my son who had been looking for it for a while and was so excited he finally found it in this country, as he had only seen it on American websites. It cost almost £30, but he saved up for it and asked me to order it for him. Order was accepted, e mail confirmation received.Several days later, received e mail to say that order had been cancelled,with the excuse that supplier cancelled the order! Weak apology for 'inconvienience'.My son is devastated. I contacted customer service to ask why they advertise things that they can't actually supply, got e mail back again saying not their fault, it was supplier. Wouldn't give me suppliers details. Really didn't care that they upset a child! Not the first time I have experienced problems with attitude of customer services. In the past they have taken order and money, then not delivered goods for months, due to supplier problems. They always blame suppliers. In my opinion, they should not advertise anything they don't have in stock or can be certain of getting. I have spent a lot of money with this company, but won't be spending anymore!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Heydon2015's Response to Supermum007's Review

Written on: 12/08/2016

I would never use these again , ordered a dr who blanket for my niece , on the 7th November 2015 , and during that time there has been delay after delay , each month saying which date they expected the stock , and it never came. Now waited almost a year for this item only to be told that it is now out of stock , just totally unacceptable and I would urge everyone not to use this incompetent online company .

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Used once, never again.”

★☆☆☆☆

written by Bastet2015 on 14/10/2015

I pre-ordered an Adventure Time Jake ceramic mug from them. The item never came and I was never contacted. Two months after the due date I chased them up (I figured I'd be generous with my wait time since it was a new release pre-order and leave them to it) and they said that it wasn't coming into stock. I asked for a refund since they had no idea when it was coming in. I was very unimpressed that they hadn't taken the initiative and had just kept my money without providing anything. They refunded me by PayPal but did it as a payment and not a refund, so PayPal took part of the money as a fee. It took weeks of chasing them up to get every penny back that they owed me. It was my first time ordering online with them, and my last.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“dont preorder they wont keep to the preorder dates and...”

★☆☆☆☆

written by johndoegamer29 on 01/10/2015

they make you wait 2-3 months after your preorder date has been and gone and they may cancel your order. i had £524 worth of pops and vinyl idoz preorderd with this shambles of a company. and after they notified me they were refunding me of a chucky pop with blood spat they couldnt get even though ive been waiting for 2 months for it to arrive the just refunded me. so i decided to email them my demands to cancel all my pops preoerders and inc bio shocks,strain,etc all the latest ones as i was done with this silly comapany. its not the official uk one anyways its split a few years ago from its perent company wich is .com and decided to use .co.uk for itself and and its bad delievrys and bead customer service. best go else where

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bastet2015's Response to johndoegamer29's Review

Written on: 12/10/2015

I agree 100% with this. I have only just joined the site so haven't added my reviews yet but last year I pre-ordered an Adventure Time Jake ceramic mug from them. The item never came and I was never contacted. Two months after the due date I chased them up (I figured I'd be generous with my wait time and leave them to it) and they said that it wasn't coming into stock. I asked for a refund since they had no idea when it was coming in. I was very unimpressed that they hadn't taken the initiative and had just kept my money without providing anything. They refunded me by PayPal but did it as a payment and not a refund, so PayPal took part of the money as a fee. It took weeks of chasing them up to get every penny back that they owed me. It was my first time ordering online with them, and my last.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Worst customer service ever”

★☆☆☆☆

written by weordie on 18/09/2015

So I ordered a graphic novel, payment was taken, after a week I was informed it would be 3-5 weeks before delivery. In the meantime I missed out on purchasing it elsewhere. 10 weeks later I was given a refund and an "oh sorry we can't fulfil this order". I complained about the fact I'd missed out on it elsewhere and asked to take it further up as I'd had no luck with the terrible customer service. I received a very sarcastic reply from a "director" called Co**n who said a "simple interrogation of the internet" would provide me with plenty of places to purchase it from. I asked him for links to said sites, he sent me 10 sites, all useless, I explained why each and every one was useless and he just replied "oh well, sorry". I'll never use these guys ever again. the person I dealt with was the worst "director" I've ever dealt with.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Pre-Orders count for nothing”

★☆☆☆☆

written by Hahnby288 on 31/07/2015

Pre-Ordered some Pop!s months ago. The date of release I has now been and gone. Nothing posted and now saying out of stock. Was really excited to receive them and now have nowhere else to get them from. Really Really disappointed. Don't be lured in by the cheap prices

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Utter garbage”

★☆☆☆☆

written by Kareems438 on 22/04/2015

I ordered 4 comic books from FP and my account was billed for them. A month ago I was sent an e-mail saying items had been dispatched. A month later and nothing has arrived. After I enquired about this FP had the audacity to say that the delivery may have been missed and that the postman might have failed to leave a missed delivery card. Any fool knows that 4 comic books are small and flat enough to fit any mailbox. There is also the fact that 2nd class packages do not need to be signed for. I don't mind if they are honest and say something is out of stock. But to charge me for nothing and then take me for an idiot? This is one of the worst mail order companies in the entire world.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“UNRELIABLE AND CHAOTIC”

★☆☆☆☆

written by O'Neil484 on 03/04/2015

I ordered 3 books for my son on 13th March. Several days later I received an email saying there was a 'problem with my card' and to re enter my details. I did so. A further delay of several days....I got an email saying they had dispatched the items and to wait 5-7 working days for them to arrive. They did not arrive. The company obviously needs to sort out their shipping processes - tracking every order rather than leaving it to chance that the items will arrive. I would simply avoid using Forbidden Planet in the future.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Rubbish! very bad customer service!”

★☆☆☆☆

written by Javon239 on 15/02/2015

they keep you waiting around for months for stock to come into there warehouse, sometimes the date they are supposed to arrive into the warehouse they go past and you have to wait another month or so for the item to arrive. once it does they are pretty good at dispatching the item. but if you have any problems with the item they are not very eager to help with the situation. they have very poor communication skills. not very good costumer service. had an issue with one of the items I bought from them. said I can return the item back on this one occasion but don't expect it to happen again!? not the sort of thing you want to hear when you are spending a lot of money in there store online!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Just fine”

★★★★☆

written by Merritt25 on 18/10/2014

I ordered two figures there about a month ago and they came today. Many had said that the store was horrible and unreliable. I saw those reviews after ordering them and regretted buying them instantly. But they did arrive after all and they are just as described. I would say not to worry just because it's slow. The only minus i have is the shipping time and the customer service.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Terrible terrible terrible!!”

★☆☆☆☆

written by Batcheloryu55 on 29/06/2014

I ordered several items from Forbidden Planet in November. I am still waiting for them today. Shocking. Several emails to customer service later, I have been advised that my order wasn't processed correctly (I was fine with this, it happens) and my items are now out of stock. Great. What us more annoying is that the items I am waitmg for are now in my local FP shop. The company seems very disorganised with little regard to the customer. I have asked for compensation (in the least I would expect some vouchers) but was told "It's not our problem so no". I am very angry as the items were Christmas presents that I ordered in plenty of time for. It wouldn't be so bad if the company were bothered. I willing be buying again and I urge others to avoid.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Customer Service Good”

★★★★☆

written by Sandoval1958 on 02/06/2014

I have awarded 4 stars for customer service. I pre-ordered an item in March which was shown as being sold out on the main Forbidden Planet site, however I later read some of their reviews and decided to cancel at rather short notice (the item was due to be released shortly) plus I also found out I could actually purchase it £14 cheaper from America via Amazon (including shipping costs!) having read about their poor customer service I took the precaution of contacting my bank to place a stop on the transaction, as my initial email to them requesting an update was not answered. However I contacted them again by phone and spoke to an operator who cancelled the order immediately and confirmed this by email within a few minutes, assuring me that I had not been charged. So whilst I would not use them again, and cannot comment on any other aspect of their service, in this instance I found them to be helpful and was very satisfied.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Avoid if you want an item by a certain date!”

★☆☆☆☆

written by Aaravx188 on 26/04/2014

If the item you want isn't new or popular you maybe ok but otherwise avoid ordering anything online. It's not just the fact they don't have the item but unless you contact them yourself you are never going to know that they don't have it in stock! (Non-existent customer service) you can even log into your account and look at the order and it still doesn't say anything about when it's due/when it was sent or anything helpful at all, the web page of the item may still say it's in stock when it isn't! How they can still operate a company this way when even small stores online do a better job is beyond me! I have previously placed orders at different times for items up to and over £100 and while they have a cheap delivery cost, if you never get it and it's for a gift the fact that it's low cost doesn't even count! AVOID AVOID AVOID! Message to Forbidden Planet.co.uk -please change your website or you will continue to loose customers!!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Poor Customer Service”

★☆☆☆☆

written by Clancyri52 on 11/03/2014

Both me and my girlfriend ordered an art book from Forbidden Planet. Not only were we both left in the dark about the status of the order despite numerous attempts at communication, she still doesn't know if hers is being sent at this juncture. Their poor communication skills with customers is appalling. Will not do business again.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“NEVER AGAIN!!!!!!!!”

★☆☆☆☆

written by on 21/12/2013

Pre ordered an item 6 weeks ago as a gift for my son, it's over 3 weeks late and will not get it in time for Christmas. I have emailed them 3 times. No reply!!! I phoned them and got a very rude woman telling me she has no idea when this item will be sent to me and I'm welcome to buy it else where. Worst online shopping experience ever. Worst customer services ever and to say that my son will be disappointed is an understatement. Iv given 1 stars only because I have too. Zero stars is my actual opinion of forbidden planet!!!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I ordered a few things LAST YEAR from Forbidden...”

★☆☆☆☆

written by on 17/12/2013

I ordered a few things LAST YEAR from Forbidden Planet, and they have never turned up! After tons and tons of emails I never even got my money back! There is a Forbidden Planet in Cardiff where I live and I asked someone who was working there about the website- he said NEVER use it. Very disappointing as this is the only UK website where you can get pretty much everything in terms of memorabilia etc.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Unreliable ”

★☆☆☆☆

written by on 15/12/2013

Placed order for several items for Christmas, told three weeks later that they won't be coming...and too late to start ordering them from elsewhere. Cheers Forbidden Planet, wish I'd read the reviews first!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Don't Bother!!”

★☆☆☆☆

written by on 14/12/2013

Don't bother using this company. An Xmas present that was showing in Stock and was ordered on the 7th Dec(in plenty of time to arrive)still showing as 'processing' 5 days later. Phoned them, had to hang on for ages, only to be given some feeble excuse.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Terrible!!! ”

★☆☆☆☆

written by on 12/10/2013

I had never used this site before but wanted to get my younger brother the Funko Bane bobble head since he loved the batman I got from Amazon but I simply could not find the bane anywhere. I ordered it 2 weeks before his birthday and received confirmation emails. I never received it so emailed the "customer services" to see what was going on literally a few days before his birthday. I got no reply. His birthday past and I told him what I ordered, he said cool and looked happy but it never came! I harassed them via email a successive 3 times but no reply whatsoever, I'm not entirely convinced the email goes anywhere but direct to trash maybe? Ok so this was the end of august and now its mid October and I'm the worst sister ever! The gift was literally the Bane of my existance (sorry for the pun)and I checked the site a few days ago and this product is still there....

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Variant Comic Ordered - Never Fulfilled”

★☆☆☆☆

written by LenComaratta on 03/10/2013

I have twice tried to order a Forbidden Planet variant of a WOlverine issue with Deadpool on the cover. Twice! And both times, no contact, no responses to my emails, nothing. The only thing I think that has been a plus is that I don't think these SOBs ever charged my card!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Waste of time pre-ordering ”

★☆☆☆☆

written by on 03/09/2013

Ordered a few things in June including a pre-order item due in July , September now and still no sign of it , Expected date on the website changed twice then to no stock. No reply to my email asking what was happening with there stock. Cancelled order and got it next day delivery from amazon for only £1 more and only a few hours after i cancelled the forbidden planet order they told me they had stock but was re-allocated as i had cancelled my order , Rubbish May order again if item is in stock but wont be pre-ordering anything again

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview