written by Mike657 on 15/11/2016
Ordered online , click & collect , everything was excellent , collected from store as soon as available . I was then sent repeated emails telling me to collect my order , the last of which said if I did not collect my order would be cancelled , I then had an email inviting me to review my purchase , this I did very honestly , my review was rejected because I mentioned the constant emails from customer services , so beware if you are looking at reviews on their website , they only post favourable ones
written by on 24/09/2013
Thankfully my first experience with the site wasn't as negative as what most people have detailed here, but that's not to say I'm completely satisfied either. I first found them through their eBay store, which had products for great prices but sadly didn't offer international shipping, nor combined postage. They kindly directed me towards their regular online store, which, fortunately, did do international shipping for a very nice price. But shipping was slow, real slow. As opposed to the 4-6 and 7-10 working day delivery estimated by two different pages on their site, the package took 15 working days to arrive, and the box looked pretty banged-up upon arrival. Thankfully, the contents were fine. I found the customer service to be okay. They responded to most of my emails under a day and offered a refund when I told them that my package hasn't arrived even after two weeks. They did, however, act as if the delay in the delivery wasn't a normal phenomenon, which of course made me worried that my packet might have gotten lost on the way. Guys, if your delivery is as slow as people say, don't try to save face... just tell me that you're slow and ask me to be patient or something. So a mixed experience overall, but due to the low price of their goods, it leans more towards positive.
written by Andrea75 on 30/10/2012
I have used this website a few times now. My son wanted a lightsaber which glowed and made noises, in Argos nad most other places £40, on their website £25. I also found some Dr Who stuff I knew he would like. I found the same things sold by the same company but on Amazon for the same price but post and package was more expensive. As I'd ordered stuff from them before I was happy to order again. Place my order on 19/10/12 and received an email to confirm this, the following day received an email advising it had been dispatched. Goods arrived 23/10/12, well packaged, exactly what I wanted and I know I will have a very happy boy on his birthday.
written by Hal9000 on 08/07/2008
I've bought from The Entertainer a few times and they've always shipped quickly and the products arrive in great condition, which is important for collectors.
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