The Entertainer Reviews

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★★☆☆☆
1.6 / 5
104
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  • Quality of service

  • Layout of shop

  • Value For Money

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The Entertainer

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Latest Reviews

★☆☆☆☆

“Avoid online ordering with Entertainer”

Written on: 29/11/2016 by ManchesterDawn (1 review written)

Awful customer service, ordered a few Xmas presents including paw patrol lorry which cost £59.99. Clearly marked on the ticket an x next to the lorry, I presume meaning it was out of stock. Instead gave me a £9 board game. When I complained and was honest enough to report the board game, they held the £59.99 hostage over the £9 board game, refusing to refund me till I had posted the board game and they received it. I'm disabled, that's why I shop online, so wouldn't be getting to a post… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 25/11/2016 by Jackomtf (1 review written)

Was sent the complete wrong order. Staff was rude over phone and take ages to reply to emails. Will never order again!… Read Full Review

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Jackomtf's Response to Jackomtf's Review

Written on: 25/11/2016

Also promised refund which I never received!!

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★☆☆☆☆

“Shocking customer service!”

Written on: 23/11/2016 by yzWhite205 (1 review written)

Ordered online for convenience as it was Christmas presents for my son so impossible to shop with him in tow. When the order arrived an item was missing and another damaged. Couldn't get through by phone so emailed which it took them forever to respond to! Eventually they refunded the missing item but insisted I needed to return the damaged item and arrange appropriate packaging for this myself or return to store. Neither of which I was willing to do as I ordered online for convenience and had… Read Full Review

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★★★★☆

“Great products , prices , shame about customer services !!”

Written on: 15/11/2016 by Mike657 (1 review written)

Ordered online , click & collect , everything was excellent , collected from store as soon as available . I was then sent repeated emails telling me to collect my order , the last of which said if I did not collect my order would be cancelled , I then had an email inviting me to review my purchase , this I did very honestly , my review was rejected because I mentioned the constant emails from customer services , so beware if you are looking at reviews on their website , they only post… Read Full Review

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★★★★★

“Exceptional staff”

Written on: 06/11/2016 by 187Nash (1 review written)

The staff in the Arndale Manchester store are fantastic, helpful and very friendly. She is Very helpful and has always looked after my grandson when we have been in the store. My grandson is disabled with brittle bone disease and she has always gone out of her to help him. I have also seen her with other customers and she is brill with to. It is my grandson favorite toy shop. Thank you… Read Full Review

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★☆☆☆☆

“I wouldn't even give it one star”

Written on: 05/11/2016 by Steviehowlett (1 review written)

Terrible customer service !!!! Awful ordering ... stuff missing... nothing to rectify it! The staff are rude and un helpful! It's disgusting! Wish I had read the reviews before I ordered. 1st problem was not being notified for click and collect. And when asked for an update was spoken to rudely and appalled by the lady from customer services attitude and still didn't get an update. Then she apologised and was told that everything was ready to pick up and gave me a £15 voucher which… Read Full Review

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★☆☆☆☆

“Birthday present not delivered”

Written on: 04/11/2016 by vvCoughlin308 (1 review written)

I ordered two Little Tikes cars, one for my son and one for my niece. The pink one was delivered, the other one was not. I gave it a few days assuming it would be in another delivery but it did not arrive. After a week and 4 phone calls they finally 'raised an investigation' a week after this still no response. Ended up having to buy the toy elsewhere and am now awaiting a refund. Disgusting service, call handlers are pleasant but useless… Read Full Review

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★☆☆☆☆

“Let down”

Written on: 25/10/2016

My nephew ordered a playhouse on 2 oct after numerous phone calls it was finally delivered it was for my nieces birthday ,only to find out when he went to put it up it was very dirty and scratched so after even more phone calls to unhelpful staff it needs to be returned and wait for a refund ,not good at all one very disappointed Wee birthday girl ,oh entrained offered £5 voucher he has been more than that in phone calls… Read Full Review

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★☆☆☆☆

“Order paid but never sent”

Written on: 06/10/2016 by Fabster76 (1 review written)

I ordered several items online for a birthday (birthday code used) on the 22nd September, money was taken out of my account on the 23rd. Order still not dispatched by the 30th, they don't reply to emails. Managed to get through to someone on the online chat on the 4th October and the order was not sent, 2 items out of stock, had to redo the order. Will received it late and still not refunded for the 2 items. Customer service offering me a 5£ discount because I complained which I find insulting… Read Full Review

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★☆☆☆☆

“Attempted return for 3D Maker 3D Freestyler”

Written on: 25/09/2016 by Axelo44 (1 review written)

I bought one of these 3D Maker 3D freestyler Gel Pen kits for my 7 year old girl. Her initial attempt ended up in a 2D flat spaghetti swirl. I then tried to use it myself to build a 3D tower and was successful to some extent. However pretty soon the nozzle became blocked. Further attempts even after cleaning the nozzle failed as again it became blocked. I tried to take this back to the store (The Entertainer) to obtain a refund as it wasn't usable. The store assistant then tried the gun and… Read Full Review

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★☆☆☆☆

“Worst customer service ever!!!!!!!!”

Written on: 13/09/2016 by Marenv1964 (1 review written)

I ordered a present for my nephew & requested collection by my sister however when she went to collect it they would not allow her to take it!!! They were so rude & patronising & even had the cheek to ask why I had got it delivered to their store!!!! They did not even have the brain to think of ringing customer services & resolving this as they had my sisters details already. Even the customer service staff on the phone were no better when I rang them they just didn't want to listen & resolve… Read Full Review

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★☆☆☆☆

“Shocking customer service and overcharged.”

Written on: 28/05/2016 by allen2502 (7 reviews written)

Bought item online for store pick up. 10.00 online got to shop . Picked up item. Only 5.00 instore. Tuff they said. There attitude stinks. Complained to customer services. There almost as bad. Never again. This shop stinks. Some young kids as a manager. Didn't care. Unhappy customers . Tuff. … Read Full Review

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Rubi786's Response to allen2502's Review

Written on: 13/09/2016

I agree not an ounce of customer service skills! Apalling attitude!

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Allen2502's reply to Rubi786's Comment

Written on: 14/09/2016

I complained to online support also. They didn't care either. Even when I pointed out it was over charged. They still didn't care. No sign of a refund. No opology. Nothing

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★☆☆☆☆

“Charged more in shop than would have paid on website!”

Written on: 11/05/2016 by Jokers2016 (1 review written)

Bought two Pokemon toys for £30 in Manchester store then discovered a couple if hours later that they were 25% off on the website. Asked for my £7.50 to be refunded and was told the sale must have started just after I went in so tough luck - a sale which starts mid-afternoon sounds rather odd and very convenient to me. Feel I was ripped off… Read Full Review

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★★★★★

“Brilliant customer service”

Written on: 17/04/2016 by Journey22 (1 review written)

I was looking online for a particular paw patrol toy for my 3 year old grandson, when the entertainer came up in my search, i have never heard of this shop before as i dont have young kids,but thought i would have a browse.I immedietly found what i was looking for at a very competative price, so ordered and paid online , when it arrived within 3 days there was a slight glitch, but i phoned the number on the invoice , and problem was solved immedietly,by a really friendly helpfull lady.I cant… Read Full Review

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★☆☆☆☆

“Abysmal Customer Service”

Written on: 15/03/2016 by jij786 (1 review written)

I made an online click and collect order from the White Rose centre. Completed the order and NEVER got a confirmation email. I presumed it was a glitch and went to the store to collect. The order was not there. After 20 minutes of calls i found out the order would not be ready for another 3 days. I rang head office and explained it was my daughter's birthday and she had chosen the gifts. Was told "You should have ordered it a few days earlier if you wanted it for today!" Why have a click and… Read Full Review

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★★★★★

“West Bromwich ”

Written on: 30/12/2015 by QMarco1 (1 review written)

After recieving my Syma x5s - it was faulty. I rang up the entertainer in Birmingham, redditch, Solihull etc and none had replacements or were very helpful. I ended up calling the entertainer in West Bromwich, I was greeted by a friendly man who asked me what I needed and was happy to help. I asked him if he had any in store - he said the system said this item was out of stock. I asked him to please double check, as this was important. Unlike any of the other stores, who sai 'the system says… Read Full Review

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★☆☆☆☆

“Cannot be used ”

Written on: 30/12/2015 by Brentwoodbuzz (1 review written)

What a shame i find myself writing this poor review for what everyone agrees (including Entertainer Store Manager and Customer services) is a poor situation. Bought a Nerf Gun N Strike for the kids to share at xmas. This has bigger bullets tha usual but what we did not appreciate is that with bigger bullets comes lots more power. After 3 minutes of using on Xmas Day two kids crying and red marks on their skin where bullets have hit them. Yes they were in clothes and No not shot from a close… Read Full Review

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★☆☆☆☆

“Rubbish!!!!!”

Written on: 29/12/2015 by Donna77 (1 review written)

After staff in Bradford pricing an item wrong by £25 they wouldn't honour the price or any discount. The Manager was rude to my husband instore and to me on the phone and called my husband a liar!! After ringing head office four time over two weeks The head of costumer service finally rang me back. No apology for the way we were treated just a £5 voucher to apologise for the delay in returning the call. This company is a joke and maybe need to think about retraining in costumer service. I… Read Full Review

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★☆☆☆☆

“Terrible delay in obtaining a refund”

Written on: 22/12/2015 by dinosaur45 (2 reviews written)

I placed an order on 9th December. It was cancelled by the Entertainer on the same day as they did not expect stock to arrive (despite promising a 3 day delivery.) They debited my bank account on 10th December despite having cancelled the order.They did not contact me at all and when I finally rang them on 14th December I was told a refund had been made. I emailed their customer service dept. on 21st December only to be told they had made an error and I had to wait for their head office to… Read Full Review

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★☆☆☆☆

“Terrible delay in obtaining a refund”

Written on: 22/12/2015 by dinosaur45 (2 reviews written)

I placed an order on 9th December. It was cancelled by the Entertainer on the same day as they did not expect stock to arrive (despite promising a 3 day delivery.) They debited my bank account on 10th December despite having cancelled the order.They did not contact me at all and when I finally rang them on 14th December I was told a refund had been made. I emailed their customer service dept. on 21st December only to be told they had made an error and I had to wait for their head office to… Read Full Review

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