Norwich & Peterborough Building Society Reviews

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★★☆☆☆
1.8 / 5
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Norwich & Peterborough Building Society

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Latest Reviews

★☆☆☆☆

“Brand new customers only”

Written on: 13/06/2014 by gimlette (1 review written)

"We believe in rewarding our existing customers" they claim on their website under the mortgage section. Lies. Had my mortgage with them for more than a decade but they seem to think that rewarding existing customers means charging them £6500 more over the term of a fixed rate deal than they do to brand new customers. They were not in the least bit interested in losing me as a customer as a result of this discrimination… Read Full Review

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★☆☆☆☆

“Luddite Building Society”

Written on: 22/05/2014 by Max1234567891011 (1 review written)

For those of you considering opening a Gold Classic Account in order to save a little bit of money whilst using your card overseas, I would strongly recommend NOT doing so. This building society is operating in the dark ages: the internet banking is flawed and sluggish, the password system is feckless and old-fashioned and the amount of paperwork this bank sends out is frankly, offensive. Take my advice, pay the minimal charge from your regular bank and be safe in the knowledge that you can… Read Full Review

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★☆☆☆☆

“Wrong Account Number”

Written on: 12/11/2013

My 16 year old daughter opened a savings account with N&P as its our local building society, so that she could have her wages paid in from her first job, the only problem being that N&P show a zero as the leading figure of the account number on all correspondence with her which makes the account number 1 digit too long. Just delete the Zero said N&P when I rang up to ask where my daughters wages had ended up. How many people would know to do that! They are a 2 bit, useless, uninterested… Read Full Review

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★☆☆☆☆

“Useless Internet Banking - Avoid Avoid Avoid”

Written on: 02/10/2013

I fell foul of attempting to use Goole Chrome browser for N&P internet banking, it wouldn't recognise my password so I was locked out of my account. I was informed they were having problems with Chrome and could I use a different browser. SO I use Firefox instead. I now rarely use N&P for internet banking because it takes several days to show any transfers in or out of the account which is useless to me. Today I found I couldn't make a payment to Royal Mail with my N&P debit card because… Read Full Review

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★☆☆☆☆

“Won't send a new debit card whilst abroad”

Written on: 28/09/2013 by AmritBhupal (1 review written)

I first opened an account with them in 2011 having heard about the 'free cash-withdrawals abroad.' I was living abroad at the time but was returning home for a week or so which enabled me to open the account. I had to travel all the way to Lincoln (the closest branch to Nottingham) to open the account. Here I made it aware to them that I lived abroad and was only asked at the time 'do you have an address in the UK?' A week later, before my card and pin had arrived, I returned abroad and had… Read Full Review

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★☆☆☆☆

“N & P MORTGAGE APPLICATION”

Written on: 05/08/2013 by NotaNandPcustomer (1 review written)

This building society is absolutely useless. I was drawn in by the 1.99% fixed mortgage offer. I applied and over the phone was told I seemed eligible for a £170k mortgage. Happy days. I was called back a few days later where the full application was completed. At this point I was advised I could not afford the mortgage and was only able to afford a 100k mortgage. I was surprised as my current lender is very happy as I am over-paying at the moment to the tune of 2.5k a month, 1k more than I… Read Full Review

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★☆☆☆☆

“N&P - draconian, I'll stay with my old bank!”

Written on: 22/07/2013

I really mean no stars at all for N&P. I opened a Gold account with N&P with the intention of transferring my main current account there. I was attracted by reasonable interest rates for regular savings and also free cash withdrawals abroad. I opened three accounts in all, the current account and two savings accounts. The account numbers are similar, and I made the mistake of transferring money from my old account to one of the deposit accounts instead of the current account. I corrected… Read Full Review

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★★★★★

“Great Card, Great Customer Service”

Written on: 13/07/2013 by Sahar321 (1 review written)

I spent six months in Italy, so after doing all the research, I decided the best way to keep my money while there was with N&P and with the equivalent debit card. I didn't plan enough time ahead, and ended up dealing with it two weeks before my flight, over the Christmas period. From the first phone call, I talked to the same ( UK based ) customer service representative, who was very helpful. Unlike almost any other bank I've been with, she always called back punctually when she said she would… Read Full Review

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★☆☆☆☆

“Replacement Bank Card”

Written on: 15/06/2013

So the debit card I had basically fell apart. I had no choice but to request a new one, fairly simple you would think....wrong. Current card has to be cancelled before a new one can be issued. Restrictions placed on the account..one may only draw a maximum of £100 a day by a visit to your branch. How long does it take?.... a minimum of 7 working days, more likely 10... Of course N&P wish ti limit any inconvenience to their customers by getting the new card to them asap......wrong, they send it… Read Full Review

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★☆☆☆☆

“They will swindle you!”

Written on: 04/05/2013 by rburkwood (1 review written)

So I opened a Norwich and Peterborough Building Society account to take advantage of their no-fee foreign transaction service. When the paperwork arrived, I noticed there was a low-usage fee applied to the account. As this didn't meet my needs I sent back the relevant documentation to close the account (within 7 days of receiving confirmation it had been opened) In the meantime I moved house. Once my redirection had caught up with me I received a letter stating that I hadn't signed the… Read Full Review

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Pdaniel78's Response to rburkwood's Review

Written on: 19/06/2013

To be fair to N&P, the low-usage fee and the circumstances under which this would be charged are very clearly shown on their website. You decided to close the account but it wasn't their fault that you didn't respond to their letter before you'd accrued two months of fees. I don't really think it's fair to give them such a terrible review on the basis of something that was basically due to two separate oversights on your part.

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Rburkwood's reply to Pdaniel78's Comment

Written on: 19/06/2013

I actually have tried to remove this review as they saw sense and closed the account without charges, however, review centre does not appear to let reviews be edited or removed.

But just to clear up a few points.

It was not

"two separate oversights on your part."

The first form without the signature I will grant you was (apparently) an oversight on my part.

The redirection of my mail, however, was not.

Neither was the, frankly, quite rude first staff member I spoke to when I rang to explain the situation.

I will say, that the manager I eventually got through (who called me back) was very polite and reasonable and immediately waived the fees (regardless of what the first, rude, customer service agent I spoke to claimed he would do).

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Pdaniel78's reply to Rburkwood's Comment

Written on: 20/06/2013

I'm pleased to hear that you got some good customer service in the end, even if it was rather late in the day. There is never any excuse for rudeness to customers - and it is always going to lead to business being taken elsewhere.

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★☆☆☆☆

“Go elsewhere”

Written on: 21/04/2013

We had a 'light' gold account, even though this is suppose to be for light usage we where still charged £5 a month for not using this enough. Even though when we open the account I told them I wanted an account that I could use lightly but had instant access too when needed. Now taking all my banking needs to our main bank! Customer service was no help! Do not use!!! Internet banking took months for us to get set up… Read Full Review

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★☆☆☆☆

“Not able to get through to helpline, told I had to...”

Written on: 18/04/2013

I have been trying to speak with somone at the Norwich… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 23/09/2012

Not interested in serving their customers just interested in handing out as many bank charges as possible, with no negotiation or goodwill gestures. I was even charged when I did not go overdrawn, with the ridiculous explanation that I had visa transactions pending the night before when the money wasn't in but the following day when the purchases came off the account there was plenty of money in so I did not go overdrawn but they still charged me £15! Just out to make money! AVOID!!! There are… Read Full Review

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Reviewchamp's Comment

Written on: 26/10/2012

A charge isn't designed to be a pleasant thing - clearly you had been charged for spending money that you didn't have. Your pending VISA payments were payments authorized by yourself and you should know what money you have in the bank, right?

If they didn't charge you or anybody else for spending money that wasn't theirs, you'd just go on a spending spree because there would be nothing to stop you. What a wonderful world that would be, I would love it if my bank gave me access to as much money as i wanted without having to pay them for the pleasure.

It's quite simple really in my opinion when it comes to bank charges - don't spend money that isn't yours and you don't get charged.

With regards to being out to make money, isn't any business in business to make money?

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★☆☆☆☆

“Watch out”

Written on: 31/08/2012 by Middle-income-earner (1 review written)

I went 60p overdrawn for 24 hours . They charged me £57 pounds for this ! when I complained I just got an e,mail back basically saying tough it's in our terms and conditions. I joined this BS thinking because as they are local I live in Huntingdon I would be able to pop into my local branch over such matters. They are not interested the manager has no say in such matters its all refered to head office and the are clearly more interested in making money! Yes N&P it may be in your terms and… Read Full Review

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★☆☆☆☆

“Don't call the branch - call the contact centre”

Written on: 31/07/2012

Calling the branch is a waste of time as they are always too busy to deal with you requesting that they call you back later when it is convenient for them - what about convenience for me, the customer? Three words: slovenly, shoddy service. … Read Full Review

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★☆☆☆☆

“The most useless customer service I ever came across”

Written on: 17/07/2012

Four weeks ago my card has been blocked. I tried getting in touch with the bank to see what the problem was and the customer services knew nothing about it. The following week I received a letter from them letting me know that someone tried to copy my card and therefore they cancelled it, and that they have requested a new card and PIN to be sent to my home address. A week or so later, I received 2 new cards and one PIN. When I went to try them out, the first card didn't work and the cash… Read Full Review

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★☆☆☆☆

“Utterly Incompetent”

Written on: 01/05/2012

I was tempted by the exchange rates on Norwich and Peteborough's Gold Light account so I applied for one. I thought that with two months to go before my holiday that would give me plenty of time for the account to come through. I was wrong. By the time I left for my holiday my N and P PIN had still not arrived. This was after an extremely testing two months of dealing with the most atrocious customer service I have ever received from a bank. On the plus side, N and P take security quite… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 06/04/2012

Absolutely atrocious customer service. Much worse than even Santander's… Read Full Review

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★★★★★

“New Customer”

Written on: 09/06/2011 by JamseyAV (1 review written)

I have just opened an account with N&P and have had to call customer services twice, first impressions are brilliant, call answered quickly BY ENGLISH SPEAKING PEOPLE who were extremely helpful. I hope this carries on… Read Full Review

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★★☆☆☆

“Contacted them regarding opening a new account with...”

Written on: 08/04/2011

Contacted them regarding opening a new account with them as I had decided to move from Nationwide due to policy changes. I have a good credit ranking and had over 17,000 Pounds I was going to transfer into the new N & P account. I have no outstanding debt of any kind and guess what they knocked me back.....

No idea at all why and of course no explanation give from them. I wouldn't mind if it was for a mortgage or a credit card but it was for a current account!! Anyway, I have now found an… Read Full Review

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