Written on: 12/11/2013
My 16 year old daughter opened a savings account with N&P as its our local building society, so that she could have her wages paid in from her first job, the only problem being that N&P show a zero as the leading figure of the account number on all correspondence with her which makes the account number 1 digit too long. Just delete the Zero said N&P when I rang up to ask where my daughters wages had ended up. How many people would know to do that! They are a 2 bit, useless, uninterested,... (read more)
Written on: 02/10/2013
I fell foul of attempting to use Goole Chrome browser for N&P internet banking, it wouldn't recognise my password so I was locked out of my account. I was informed they were having problems with Chrome and could I use a different browser. SO I use Firefox instead. I now rarely use N&P for internet banking because it takes several days to show any transfers in or out of the account which is useless to me. Today I found I couldn't make a payment to Royal Mail with my N&P debit card because... (read more)
Written on: 28/09/2013 by AmritBhupal (1 review written)
I first opened an account with them in 2011 having heard about the 'free cash-withdrawals abroad.' I was living abroad at the time but was returning home for a week or so which enabled me to open the account. I had to travel all the way to Lincoln (the closest branch to Nottingham) to open the account. Here I made it aware to them that I lived abroad and was only asked at the time 'do you have an address in the UK?' A week later, before my card and pin had arrived, I returned abroad and... (read more)
Written on: 05/08/2013 by NotaNandPcustomer (1 review written)
This building society is absolutely useless. I was drawn in by the 1.99% fixed mortgage offer. I applied and over the phone was told I seemed eligible for a £170k mortgage. Happy days. I was called back a few days later where the full application was completed. At this point I was advised I could not afford the mortgage and was only able to afford a 100k mortgage. I was surprised as my current lender is very happy as I am over-paying at the moment to the tune of 2.5k a month, 1k more than I... (read more)
Written on: 22/07/2013
I really mean no stars at all for N&P. I opened a Gold account with N&P with the intention of transferring my main current account there. I was attracted by reasonable interest rates for regular savings and also free cash withdrawals abroad. I opened three accounts in all, the current account and two savings accounts. The account numbers are similar, and I made the mistake of transferring money from my old account to one of the deposit accounts instead of the current account. I... (read more)
Written on: 13/07/2013 by Sahar321 (1 review written)
I spent six months in Italy, so after doing all the research, I decided the best way to keep my money while there was with N&P and with the equivalent debit card. I didn't plan enough time ahead, and ended up dealing with it two weeks before my flight, over the Christmas period. From the first phone call, I talked to the same ( UK based ) customer service representative, who was very helpful. Unlike almost any other bank I've been with, she always called back punctually when she said she... (read more)
Written on: 15/06/2013
So the debit card I had basically fell apart. I had no choice but to request a new one, fairly simple you would think....wrong. Current card has to be cancelled before a new one can be issued. Restrictions placed on the account..one may only draw a maximum of £100 a day by a visit to your branch. How long does it take?.... a minimum of 7 working days, more likely 10... Of course N&P wish ti limit any inconvenience to their customers by getting the new card to them asap......wrong, they send... (read more)
Written on: 04/05/2013 by rburkwood (1 review written)
So I opened a Norwich and Peterborough Building Society account to take advantage of their no-fee foreign transaction service. When the paperwork arrived, I noticed there was a low-usage fee applied to the account. As this didn't meet my needs I sent back the relevant documentation to close the account (within 7 days of receiving confirmation it had been opened) In the meantime I moved house. Once my redirection had caught up with me I received a letter stating that I hadn't signed the... (read more)
Written on: 21/04/2013
We had a 'light' gold account, even though this is suppose to be for light usage we where still charged £5 a month for not using this enough. Even though when we open the account I told them I wanted an account that I could use lightly but had instant access too when needed. Now taking all my banking needs to our main bank! Customer service was no help! Do not use!!! Internet banking took months for us to get set up. (read more)
Written on: 18/04/2013
I have been trying to speak with somone at the Norwich (read more)
Written on: 23/09/2012
Not interested in serving their customers just interested in handing out as many bank charges as possible, with no negotiation or goodwill gestures. I was even charged when I did not go overdrawn, with the ridiculous explanation that I had visa transactions pending the night before when the money wasn't in but the following day when the purchases came off the account there was plenty of money in so I did not go overdrawn but they still charged me £15! Just out to make money! AVOID!!! There... (read more)
Written on: 31/08/2012 by Middle-income-earner (1 review written)
I went 60p overdrawn for 24 hours . They charged me £57 pounds for this ! when I complained I just got an e,mail back basically saying tough it's in our terms and conditions. I joined this BS thinking because as they are local I live in Huntingdon I would be able to pop into my local branch over such matters. They are not interested the manager has no say in such matters its all refered to head office and the are clearly more interested in making money! Yes N&P it may be in your terms and... (read more)
Written on: 31/07/2012
Calling the branch is a waste of time as they are always too busy to deal with you requesting that they call you back later when it is convenient for them - what about convenience for me, the customer? Three words: slovenly, shoddy service. (read more)
Written on: 17/07/2012
Four weeks ago my card has been blocked. I tried getting in touch with the bank to see what the problem was and the customer services knew nothing about it. The following week I received a letter from them letting me know that someone tried to copy my card and therefore they cancelled it, and that they have requested a new card and PIN to be sent to my home address. A week or so later, I received 2 new cards and one PIN. When I went to try them out, the first card didn't work and the cash... (read more)
Written on: 01/05/2012
I was tempted by the exchange rates on Norwich and Peteborough's Gold Light account so I applied for one. I thought that with two months to go before my holiday that would give me plenty of time for the account to come through. I was wrong. By the time I left for my holiday my N and P PIN had still not arrived. This was after an extremely testing two months of dealing with the most atrocious customer service I have ever received from a bank. On the plus side, N and P take security quite... (read more)
Written on: 08/04/2011
Contacted them regarding opening a new account with them as I had decided to move from Nationwide due to policy changes. I have a good credit ranking and had over 17,000 Pounds I was going to transfer into the new N & P account. I have no outstanding debt of any kind and guess what they knocked me back.....
No idea at all why and of course no explanation give from them. I wouldn't mind if it was for a mortgage or a credit card but it was for a current account!! Anyway, I have now found... (read more)
Written on: 20/05/2010
Closed down my N and P current and ISA accounts and transferred them to the Co-op.
It has taken 11 weeks to get the money transferred from the current account and the ISA transfer will take yet another week. Customer service is appalling, they promise to call you back and it never materialises.
It was only when I escalated the problems to management did I get a meaningful response.
No word of apology or anything - pity I cannot give this so called Bank a zero star rating. (read more)
Written on: 30/12/2009
Watch for hidden charges and huge spread between bank rates and actual interest charged (read more)
Written on: 22/04/2008 by Belnahua (2 reviews written)
I have been banking with the NPBS for well over 10 years now, and they have never let me down.
The Internet banking works a treat - I believe the first bank to do online banking in the UK?
The staff on the phone are always friendly, helpful and know their products. I don't know why anyone would want to run a current account else where!
Just a shame they don't offer a decent ISA! (read more)
Written on: 18/07/2007 by budinn (9 reviews written)
I've been with Norwich & Peterborough Building Society for 8 years now. I have a current account, business account, savings account plus two savings bonds. I use their internet service daily and this is the quickest I have experienced.
I can switch money between accounts and make payments at the flick of switch. So Convenient, especially as I travel abroad. I can view my accounts while I'm away and draw money out from overseas ATM's.
I visit the Ipswich branch about twice a week and never... (read more)
Written on: 05/05/2007 by 123dhills (13 reviews written)
When I was first looking for a credit card I looked on the money supermarket site.I picked out a one with Norwich & Peterborough BS. I contacted them to be told the offer was for their own customers only.They have now started to print this information below their offer.Why could they not do this at the beginning?So frustrating. (read more)
As rated by real users
" Service with attitude! " Read More
" Great savings rates but shocking customer service " Read More
" Online remortgage application " Read More
" Takes your money then changes the rules " Read More
" Disgusting customer service " Read More