Strood Motor Company, Strood, Kent Reviews

★★☆☆☆
1.7 / 5
111
20% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“BMW 1 SERIES”

Written on: 24/06/2016 by Moralesyl208 (1 review written)

I purchased a BMW 1 series over a 18 months ago now from this company, wish i had not. Nothing but issues after the 12 months, you name it it has been replaced on the car, now the car has completely packed up, turbo gone, engine now needs a recon, not very good at all. I would not recommend buying a car from Strood Motor Company, bad service and you are also forced to spend £500 on a warrenty and service pack which is useless. TAKE MY ADVICE, STAY WELL CLEAR… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 13/02/2016 by Ulisest407 (1 review written)

I have just got back from visiting Strood Motor Company after seeing a vehicle on Autotrader I was interested in. Once I looked around the car I was then told I would need to pay an extra £150 for some costs but couldn't explain what they were plus £300 for warranty etc, after saying I would just take the car without the warranty, I was then told we only like selling cars are way, he come back to me with £150 for costs plus £150 for 6 months warranty. When I said once again I didn't want… Read Full Review

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★☆☆☆☆

“Do not ignore theses customer reviews”

Written on: 29/01/2016 by ctrctr (1 review written)

I planned my Saturday to go and view one of there very reasonable priced cars. The Friday before I thought I will just check the Garage out before I drive over hundred miles . Thankyou everybody who has left a review about this garage because there is no way I would buy a car from this garage with there attitude to customers and after sales. So many reviews cannot be wrong… Read Full Review

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★☆☆☆☆

“Dangerous, life threatening cars sold here!! ”

Written on: 21/01/2016 by TyreeBoyd373 (1 review written)

I would like to thank Strood motors for the worst experience of my life! I purchased a Mini Cooper from them with all the money I had. When I left there warning lights came on straight away! Apparently they do MOTs onsite. Which are obviously FAKE! I took my car to a mechanic a week after purchasing and they informed me the engine wasn't attached to the car. In which case if I had reved hard enough the engine would have fell through the car, potentially killing me ! Strood motors said "prove… Read Full Review

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★☆☆☆☆

“They are liars”

Written on: 29/11/2015 by KiraYork294 (1 review written)

They forced me to buy a warantee £300 and HPI indemnity £150 which was part of the compulsory 'care package' and lied about the full dealership service history. I later found out they sold me the car, took my payment and ithe car had outstanding finance on it. Stay well away, check their claims and ask for proof before driving to that garage… Read Full Review

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★☆☆☆☆

“CONMEN, UNTRUSTWORTHY, DON'T BUY FROM THESE GUYS”

Written on: 03/11/2015 by Jasminey306 (1 review written)

I was interested in a car that was only one year old and apparently belonged to the owner of the business. It had apparently been lovingly cherished and he was the only owner. We had almost agreed a sale, when the rude salesman told me I had to pay an additional £550 indemnity insurance. I queried this and was told it was to cover the cost of the warranty. When I pointed out it was still covered by it's manufacturer's warranty, he checked and said yes it would only be an extra £150, this was… Read Full Review

Minimad70's Comment

Written on: 29/11/2015

I agree, they forced me to buy indemnity and warantee for £450!

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Minimad70's Comment

Written on: 29/11/2015

I agree, they forced me to buy indemnity and warantee for £450!

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★☆☆☆☆

“SHOCKING!!”

Written on: 27/10/2015 by Mark613 (1 review written)

I phoned to ask why a car I wanted is not offered with an MoT, and I was told I have to pay an additional £400 so that they can do it. Who in their right mind would buy a car from this place? When I remarked that plenty places sell cars with a one year MoT, he most arrogantly replied that he has 170 cars to sell and if I want I can go somewhere else. I certainly will!… Read Full Review

Mark613's Response to Mark613's Review

Written on: 30/10/2015

I have now done a quick cash buy at another garage for the same model where they were polite, helpful, and transparent. Strood's loss!!

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★☆☆☆☆

“Stay away”

Written on: 25/10/2015 by Haglov (1 review written)

I travelled from London on the train to look at a car here (so was a fair chunk out of my day) car seemed in okay condition but absolutely covered in Polish/wax,inside and out. We then took it out for a test drive, it seemed okay at first but by the end of the trip there was smoke bellowing for the engine compartment/ warning lights flashing. Obviously this car was not in any condition to sell. I was then told that to get the car up to standard would be an extra £400 and that this was… Read Full Review

Minimad70's Response to Haglov's Review

Written on: 29/11/2015

Hi, I wonder if you can confirm what the £400 add ons are? I agree they hide extra costs from the advertised price.

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★☆☆☆☆

“I ran away miles after reading this pages reviews. I”

Written on: 02/10/2015 by 246Corcoran (1 review written)

I was hoping to go to this dealer and buy a Ford S-max for cash, but I wouldn't go anywhere near to this garage after reading these reviews… Read Full Review

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★☆☆☆☆

“Cons”

Written on: 23/08/2015 by 443RossiItalian (1 review written)

I got a car from here . A week later it broke down and the engine light come on . I had to replace the battery because it never started. After that the car work but the light was still on . I took it back and they said it's the battery what made the light come on and it's the common fault with the make of the car .we took it in for its mot last week it failed on emissions . The bloke said there is 28 faults wronge with the car. The car had only done 2000 miles since a got it from strood motors… Read Full Review

Minimad70's Comment

Written on: 29/11/2015

Did they also add on HPI indemnity and warantee both compulsory at the last minute?

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★☆☆☆☆

“NEVER BUY HERE!”

Written on: 21/04/2015 by Wyatth400 (1 review written)

I've worked as a Business Sales manager for a number of years in the past and this was genuinely the most shocking display of customer service I've experienced! I called in advance to ask if they still had the particular car I was looking for, which was abruptly confirmed on the phone ...after the 70 mile journey I was greeted by a seemingly friendly salesperson who told me to take my time and look over the car. Once I had spent 5minutes looking at it he sauntered back over and started the most… Read Full Review

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★☆☆☆☆

“NEVER BUY HERE!”

Written on: 21/04/2015 by Wyatth400 (1 review written)

I've worked as a Business Sales manager for a number of years in the past and this was genuinely the most shocking display of customer service I've experienced! I called in advance to ask if they still had the particular car I was looking for, which was abruptly confirmed on the phone ...after the 70 mile journey I was greeted by a seemingly friendly salesperson who told me to take my time and look over the car. Once I had spent 5minutes looking at it he sauntered back over and started the most… Read Full Review

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★★★★★

“Great service - recommended”

Written on: 17/04/2015 by Vauxhallbuyer (1 review written)

We read the reviews here after viewing a car and then worried! We didn't need to. All was great. Which is why we wanted to add this review. Our experience of Strood? First class. Here's the low-down : Let's start with the adverts. The price advertised can be bumped up (your choice) by £150 or £450 extra if you take the security check or check & warranty. Needless to say the sales pitch kicks in once you start looking. This can make you feel a bit ambushed on the forecourt. (That's nothing… Read Full Review

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★☆☆☆☆

“Dreadful Attitude - Rude, Aggressive & Arrogant Salesman, ”

Written on: 15/04/2015 by CLMCG (1 review written)

Visited Strood Motor Centre today after seeing a car listed on their website. Then on arrival & looked at car was told the price on screen is an "Internet" price & a further £550 would be added to cost !!! Not stated on their website. Dodgy practice to say least & makes their cars not that competitively priced as most high mileage anyway. Discussed P/Ex for my car to be offered peanuts for a vehicle that is listed in Glasses guide for £5k !!! The salesman was arrogant rude & somewhat… Read Full Review

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★☆☆☆☆

“RUDE & UNHELPFUL STAFF-DODGY GARAGE-AVOID LIKE THE PLAGUE.”

Written on: 21/03/2015 by Sallylane (1 review written)

My brother saw a car in this garage and took for a test drive eventually. Due to the sheer number of cars here, it is impossible to test drive straightaway. He said he wanted to buy the car, but it had a dodgy stat nav. It had been taken out for repair. It turns out they cannot fix it and are apparently awaiting a replacement which they cannot seem to get. They want my brother to take the car away without the sat nav and they will put in later. I do not believe that they will put this in once… Read Full Review

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★★★★☆

“Good, but could do even better...”

Written on: 15/03/2015

When I read the awful reviews, I looked hard to find a similar car elsewhere. It was only because there wasn’t one in the specification that Strood Motor Company had that I followed up the advertisement. I was full of trepidation. I needn’t have been and I’m glad I did so. The car was honestly described, I was sent additional photos within minutes, it was ready on time and Russell collected me from the station in it. Before I bought the car, he told me there was an additional charge… Read Full Review

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★☆☆☆☆

“I phoned for two days about a car to be told it's...”

Written on: 05/02/2015 by uyWise458 (1 review written)

I phoned for two days about a car to be told it's waiting to go in the workshop we will call you when it's done no call and when I called them today suprise suprise they sold it yesterday bad service… Read Full Review

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★★★★★

“Lady Car buyer !!”

Written on: 14/01/2015 by Hayes441 (1 review written)

I have recently purchased a mini from this dealer and I couldn't be more happy! I had seen reviews on this site which made me nearly not bother going, however they had such a large selection of cars, I thought I would go and look. I am so pleased I did! Please ignore all negative reviews and go with an open mind! I can't comment on the other salesmen but I dealt with Russell who couldn't be more helpful. He explained to me how they work, explained the warranty with their care package and at no… Read Full Review

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★☆☆☆☆

“whatch out !!!!”

Written on: 29/12/2014 by Elizabethj67 (1 review written)

I found my perfect car here. Very excited I went to view and purchase. As the date was 1st October I enquired about the change in car tax law, as the vehicle was taxed till December 2014. I was assured that I didnt need to do anything and would be covered till end of december. Today I received a Peter from dvla to advise that I need to pay a fine and taxx arrears for my vehical!!!!! So please double check all you are told!!!!… Read Full Review

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★★★☆☆

“Go to the boss”

Written on: 02/11/2014 by Kendal1971 (1 review written)

Never come across so many rude staff , they know there going to get complaints so there guards are already up as there attitude are certainly not relaxed ones !! Pleased with my car and hopefully won't need 2 return it , disappointed as everyone else is as I've read on here with all the hidden charges , glad I wasn't the only one who got charged an extra £500 I just hope it's worth the paper it's written on !!… Read Full Review

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