Strood Motor Company, Strood, Kent Reviews

★★☆☆☆
1.7 / 5
21% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★☆☆

“Go to the boss”

Written on: 02/11/2014 by Kendal1971 (1 review written)

Never come across so many rude staff , they know there going to get complaints so there guards are already up as there attitude are certainly not relaxed ones !! Pleased with my car and hopefully won't need 2 return it , disappointed as everyone else is as I've read on here with all the hidden charges , glad I wasn't the only one who got charged an extra £500 I just hope it's worth the paper it's written on !!… Read Full Review

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★☆☆☆☆

“Awful customer service and time wasters ”

Written on: 10/07/2014 by Yairf105 (1 review written)

Had various problems with my car in the month that I've had it. They seem to take their time with keeping the car and when I retrieve it nothing has been done. Complete time wasters!! I would advise you to strongly reconsider if you have thought about buying a car from them… Read Full Review

Ak47030681's Comment

Written on: 21/10/2014

Which car dealer was this???

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★☆☆☆☆

“Arrogant car salesman”

Written on: 03/07/2014

The same as many others, I was lured in by an attractive price advertised on AutoTrader only to be refused the sale unless I also purchased some care pack/warranty nonsense for an additional £400. Salesman seemed very proud of how many years he had been in business, let's hope it doesn't last much longer. Salesman was rude, arrogant, and generally unhelpful. Complete waste of time… Read Full Review

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★☆☆☆☆

“Don't Waste Your Time!”

Written on: 04/05/2014 by Fowler485 (1 review written)

Went to view a Car yesterday and was astonished to learn that the pricing advertised on the site was the drive away price, should I require the car to have an MOT and obvious faults rectified then I need pay an additional £400!! Having sourced many many cars over a period of 20 years I was staggered by this strategy. Who would purchase a car from a dealer without new ticket (or current MOT with significant duration). The car I viewed was best described as "scruffy", the glove box was non… Read Full Review

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★☆☆☆☆

“awful service AVOID THIS GARAGE! ”

Written on: 09/04/2014 by 88Stanton (1 review written)

Went to look at vauxhall insignia milage wasn't the same as advertised on their website for a start then offered my car as part exchange, said they would ring me within an hour to give me a price and they didn't. Rang them back and they were very rude about it. Gave them the price I was looking for and was extremely rude about that aswell. … Read Full Review

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★☆☆☆☆

“Disgusting service!!! DON'T WASTE YOUR TIME”

Written on: 21/02/2014 by DHKClacton (1 review written)

Found a bmw i was interested in on their website, was advertised for £8000 with full service history, HPI check and warranty. As i live over 100 miles from the garage i called just to confirm everything and to ask if the car had an MOT, to which i was told yes! I made the journey, car was nice and drove well... and that's when the lies started!!! after telling the guy i was interested in buying the car, he then informed me that they charge you a further £150 for the HPI check (not stated on… Read Full Review

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★★★★☆

“Good customer care ”

Written on: 21/02/2014

Reece is the man to go too. Polite and helpful. And pleased with the service. We Picked our car up yesturday and had no problems so far. The car is lovely… Read Full Review

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★☆☆☆☆

“ABSOLUTE WASTE OF TIME”

Written on: 18/02/2014

I never thought I could see so many bad reviews about this company here. Wish I had seen them before buying. Looked at a car a week ago and was told it cannot be delivered straight away as they need to do an MOT and full valeting of the car as their standard service. Light, Sat nav, paintwork and warranty all was an issue! Read below! A week later when I went to pick up the car: 1. I pointed out that there was no SAT NAV Card. The salesman (Russel) said he will check, came back to me and… Read Full Review

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★★☆☆☆

“Very rude!!”

Written on: 01/02/2014 by Fingerscrossed11 (1 review written)

wish i had seen the reviews about strood motoring company before hand! I saw a lovely car for sale on autotrader so travelled 40 miles to view it. I dealt with a salesmen whos name rhymes with day and he couldnt have been any more rude! To both me and my mother to which i found very sarcastic and obnoxious! Firstly they sprung an extra £500 on the window price to that of the autotrader price and once querying this got a rude response and totally dodged the question in hand. Same balls*** as… Read Full Review

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★☆☆☆☆

“BAD, BAD, BAD ”

Written on: 22/01/2014

My son was about to buy a car from Strood Motor Centre when they decided it hadn't passed it's MOT, it needed new tyres, the day before he was due to pick the car up, he saw the car the previous Sunday and pointed out things that needed attention example, the SatNav wouldn't work because they didn't have the remote and the radio was missing??? he had chased about all week, I called them myself and asked why it hadn't had its MOT earlier in the week as they knew he would be collecting on the… Read Full Review

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★★★★☆

“little green man”

Written on: 15/12/2013 by littlegreenman (1 review written)

Ok. We visited this dealer as they had a specific vehicle I wanted. We were impressed with on our initial contact as he was up front from the word go with the "additional" costs. I will admit they could save themselves some problems by including these costs in the screen price. The vehicles for sale were prepared to a high standard and believe me I have seen some rough vehicles over the last couple of months as well as some highly suspect dealers. Two dealers I visited didn't even have the keys… Read Full Review

Littlegreenman's Response to littlegreenman's Review

Written on: 20/02/2014

I have now had the car for over 2 months and 1000 miles. The mileage covered has been town driving, motorway work and towing my caravan. The car has performed faultlessly and I am still happy with my purchase. Touch wood I feel this way in a years time. I do feel that if you know what you are looking for and what you are looking at you know when to buy and when to walk away.

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★☆☆☆☆

“Wish I'd seem this page and steered clear!”

Written on: 10/12/2013 by Bumblezzzzzz (1 review written)

Nothing but rip off merchants looking to fool every person that walks on to the forecourt! I genuinely can't be bothered to go in to the amount of hassle I've had from 8k car (ie not cheap!) because I have wasted enough of my time with these idiots! All I will say.... If you are daft enough to be taken in and you buy.... Get it re MOT'd immediately and be prepared to take it back to all the things they missed fixed.... Then get it serviced so you can take it back again etc etc etc… Read Full Review

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★★★★★

“Very Happy Customer......”

Written on: 04/12/2013 by RichardShannon (1 review written)

Recently went onto the Auto Trader looking for a Mini Cooper and found a what looked like a very nice silver one at the strood Motor Centre so decided to go see it. I called to make sure the Car was available, initially speaking to the advisor on the phone who confirmed the car were there so made my way down from Hertfordshire. We Found the Garage easy enough after an hour or so journey and got on with looking at the car on arrival, now others have complained about being ignored in these… Read Full Review

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★★☆☆☆

“TRUTHFULNESS WITH THE MILEAGE???”

Written on: 30/10/2013

SUNDAY 27TH SPOKE TOO THE BOSS TOLD ME THE WAS 126,000 ONA FORD FOCUS DIESAL ESTATE,28TH 2-45PM SPOKE TOO A EMPLOYEE,THE HONEST MILAGE IS 160,000+. THE BOSS STRESSED THIS WAS THE MILAGE,SO "BEWARE" THATS ALL I CAN SAY!!!!. … Read Full Review

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★☆☆☆☆

“Very bad custom service ”

Written on: 26/10/2013

When to look at a honda frv 23/10/2013, sales man told my friend and I that they sell loads of car (135) last month , not sure he had the brains too work out it was 4-5 per day everyday , he then kept calling my friend Jason as he'd only meet him 5 mins ago by the way his names James ( you must have miss heard him ) ,the car was advertised for £5999 when my friend ask about an mot the salesman say this is how it works here cars under £7000 there's a £500 charge that's for an mot , an… Read Full Review

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★☆☆☆☆

“What a Rip Off!”

Written on: 24/10/2013

I went to this company today to look at a car I had seen online. As soon as I saw the car it had a different price on the front than was advertised on the internet. When I queried this I was told that the price quoted on the internet was their best price as they don't negotiate. I advised them I had a car to trade in and they told me that if I was trading in then I had to pay for a £400 package which would include an MOT and 2 year warranty. I advised them the car I was looking at still… Read Full Review

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★☆☆☆☆

“Bloody rip off merchants !!”

Written on: 07/10/2013

Went to view a black 10 reg diesel focus today 65k miles,car looked ok so asked for a test drive Do you have a part ex they ask no i said, ok let me explain how we work there is a £100 fee added to the advertised net price which is fixed to cover hpi checks and finance checks etc etc if you want a warranty and new mot add £300 to advertised price !!! No mention of any of these extra fees on their website or the autotrader advert !!!! The unhelpful sales guy then asks do you want the warranty… Read Full Review

Ex233's Comment

Written on: 17/10/2013

Interesting... was this the Focus ST they have for sale? I had a very similar experience with them today. I wish I had come across this site before wasting my time visiting.

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★★★★☆

“Jaguar X Type Estate - I don't have any complaints!”

Written on: 07/10/2013

I recently bought an X Type AWD estate from Strood Motor Centre Ltd. The price I paid closely matched what I would have paid privately and the car appears to be in great shape. The guys I dealt with were polite and courteous. I don't live close enough to bring the car back for their own warranty, so I was offered an insurance backed warranty for any authorised local garage as a substitute. The car has a full main dealer history, 2 previous owners and everything works as it should (except the… Read Full Review

Peevedoffcustomer's Comment

Written on: 23/10/2013

It's probably best you didn't go back to them for he "6 month service" as the "service" they do on your vehicle is a disgrace. I assumed that when they say "service," and i will keep using quotations as you couldn't get any further from a proper service, they mean do the same things that every other garage does, not just simply check the tyre pressure, engine oil and run a diagnostic, which i have to take their word for as i never got any paper work, and to make things wose, they dont stamp your service book as they say, and I quote the alleged mechanic at this place said "it's not really a service". So what the hell is that £50 that i've just forked out on?

You must be one of the minority that hasn't been done over

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Littlegreenman's Comment

Written on: 15/12/2013

I was quite clearly told that after 6000 miles an oil change was required to maintain the warranty. No service. Nothing to be stamped in the book. Just that an oil change was required.

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Peevedoffcustomer's Comment

Written on: 15/12/2013

Would you like a medal for that? I'm guessing you we're standing next to me at my purchase then? I was quite clearly told that I needed to bring the car back for a "SERVICE" or I could take it to a more local garage, and Peter, a former employee, told me "The service will only cost you £50 to have it serviced here or you can pay more closer to home." I don't know whether you know much about cars, but generally, actually 100% of time, when someone talks about servicing your car, it is a given your service book will get stamped. Anyway, having viewed most of the poor reviews the majority of people have left, I think I am in good company with being screwed over. Be sure to leave a comment when something goes wrong with your vehicle, in sure you're not too proud to admit you're wrong?

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★☆☆☆☆

“THE WORST DEALERS IN SOUTH EAST KENT STAY AWAY!!!!!!!!!”

Written on: 03/10/2013 by JIMBEANHJGSDFHLGQSDFLH (1 review written)

NEEDS DOMINIC LITTLEWOOD DOWN THERE THEY ALL NEED TO BE SHAMED BY SELLING PEOPLE A LOAD OF RUBBISH PLEASE KEEP YOUR CHILDRENS HARD EARNED CASH AWAY… Read Full Review

Xmrx's Response to JIMBEANHJGSDFHLGQSDFLH's Review

Written on: 16/10/2013

I took this company to court but they change one word of name to avoid paying as I won in court. I did contact Dom Littlewood perhaps a number of us should call Rouge Traders. I've never seen a company with so May complaints and seem to always get away with it.

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★☆☆☆☆

“Awful Display of Vehicles in POOR CONDITION”

Written on: 03/10/2013 by m1bud (1 review written)

Hello, I went to view cars after seeing them advertised on autotrader and their website only to find one was not there and the other NOT for sale. I do in fact question whether or not it was for sale at all and in fact a ploy to get you to visit this company. I have been buying and selling cars for 18 years privately but what they had there was a bunch of work shops and mechanics. These men were actively respraying and repairing cars, which were obviously from auction sites as a lorry… Read Full Review

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