Shop Goodwill Reviews - www.shopgoodwill.com

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Latest Reviews

★☆☆☆☆

“Purposefully blurry photos and vague descriptions ”

Written on: 08/10/2014 by Porterf102 (1 review written)

I was a bidder on Shopgoodwill.com for about a year and purchased over a hundred items from the site. About 50% of the time, I was out of luck because I had to guess as to the functioning and condition of the items they sell. The problem with the site is that apparently, they can't train anyone to take a focused photo, enter an item model number in the description, or test the most rudimentary equipment. I have an online eBay business, and take professional photos of everything I sell, and… Read Full Review

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★☆☆☆☆

“Shipping costs are outrageous!”

Written on: 07/10/2014 by Janie51 (1 review written)

I will not shop goodwill.com any more. The shipping fees are preposterous! You should be ashamed of yourselves, trying to make a killing! "Hello!" the items are donated! I don't live on the moon! Where are you sending your items to? Goodwill is now known in our town as R.O.W (ripoffwill). I saw a lady one day in the store, Hispanic I would guess, she had in tow 3-4 kids. You could tell they did not have a lot of money, like myself. Her child picked up a pair of shoes and you could just tell he… Read Full Review

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★☆☆☆☆

“Poor Listing Practices”

Written on: 05/10/2014 by 16Dillon (1 review written)

Shopgoodwill isn't standardized as far as their listing practices. Suggestions if you plan to use them. It's a roll of the dice as to what you will get, but check the shipping costs before bidding. Know the age of items -don't rely on them. Conditions of garments will vary widely depending on which store is listing the items. Request padded or box shipping for jewelry, delicate items or breakables or else you won't get it… Read Full Review

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★☆☆☆☆

“Don't Buy Records from here”

Written on: 24/09/2014 by Nobodyyouknow1 (1 review written)

Ordered a lot of old 78 records...The price was good, but factor in a high shipping rate and it brought the price per to about average. They shipped all of them in 1 box, with 1 piece of bubble wrap and no "fragile" marking on the box. You can probably guess that I ended up with a box of record shards by the time it arrived. Amazing that these things lasted 80+ years then end up being destroyed by the careless folks at goodwill. That pretty much says all you need to know… Read Full Review

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★☆☆☆☆

“Sexual Harassment at Goodwill”

Written on: 22/09/2014 by 84Shepherd (1 review written)

Its a sad day to find out an empoyee at the Fountain Goodwill attempted suicide after being told if she had improper relations with her supervisor she would get extra hours. Having being caught red handed, the supervisor lied to his supervisor about the incident. The store manager was informed and the employee resigned. Is this what Goodwill represents? A Family Destroyed… Read Full Review

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★☆☆☆☆

“Rip off artists”

Written on: 13/09/2014 by onlinemaniac (1 review written)

For starters they try post junk with high starting bids, then they have ridiculous handling fees, then they use the highest shipping rate as possible. The pictures are of very low quality and the description are too vague. It does not make any sense to charge a handling fee for a 5 dollar pair of earrings and then charge a 1 pound rate for shipping.... Then they are so rigid they refuse to work with you when there is a problem. STopped bidding on their site for about a year and… Read Full Review

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★☆☆☆☆

“Defective item purchased”

Written on: 12/08/2014 by meichholzer (1 review written)

I bought a watch online through the Goodwill online shopping. I was excited to get it. As soon as I received it I took it to a watch shop to get a new battery. Even though I had a new battery put in the watch still did not work. I contacted the Goodwill person who was in charge and they didn't care about selling me a defective item nor would refund my money even though I offered to send back the watch. Poor customer service! I will never buy anything from that place again!… Read Full Review

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★☆☆☆☆

“Apparant Shill Bidding - Concur”

Written on: 17/07/2014 by 335Rafferty (1 review written)

I have known about / bid on various items on the site since approximately 2004. I started noticing the trend of apparant 'shill bidding' around 2009. Items suspiciously bid up high (and fast, well before the ending time). Several times the bid price was at / above fair market value (vs. Ebay ended auctions for reference) days before the end of the auction (hmm?). I am certainly not the only one complaining / warning about this. You'll find several complaints here and elsewhere. I marked… Read Full Review

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Seadog159's Comment

Written on: 01/09/2014

i agree, i bid on something that was 54.00, i wanted to make sure i got it so I made my high bid 100.00, and magically the bid went up to 93.00. So my guess is they made a fake bid, to absorb my high bid, their not getting a penny from me, way too obvious,

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★☆☆☆☆

“They get it wrong. Lost $200 ”

Written on: 10/07/2014 by Melaniep300 (1 review written)

Won two auctions. Both times I received something of less value. Something totally different than what I bid on. Lost a total of $200.00 All I can say is beware !… Read Full Review

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★☆☆☆☆

“Shipping and "handling" is way out of line”

Written on: 07/07/2014 by katerina111 (1 review written)

I like the site. They have lots of interesting things and most are quality. However, the shipping and "handling" whatever that is, is to the point of gouging. There is no way a one pound item costs $14.79 to ship. There is such a thing as flat rate shipping and they should use it. They are going to ruin a good thing very quickly. I realize they are there to make money, but people aren't going to fall for the inflating shipping very long and then they won't be selling anything… Read Full Review

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Mks281's Response to katerina111's Review

Written on: 20/09/2014

I agree! Shipping/handling charges are the first thing I check and if the cost is outrageous I simply pass that item by. Some Goodwills are reasonable and others are NOT.

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★☆☆☆☆

“How do they do it?”

Written on: 07/07/2014 by WaylonBenson (1 review written)

Who bids on these items? And, how does goodwill get more money than ebay? For instance, I was looking at some records until I noticed the vague description for the condition. "Records may be scratched and worn". You can bet they are scratched. But they still get bids more than mint on ebay and I wouldn`t pay a dollar for the lot. How do they do it? Who is bidding on these items? I smell a rat!… Read Full Review

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★☆☆☆☆

“beware of shipping”

Written on: 02/07/2014 by BryleeLeblanc (1 review written)

they want to inflate shipping charges and set minimums on items that are donated… Read Full Review

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★☆☆☆☆

“Worst shipping and handling charges I have ever seen”

Written on: 23/06/2014 by Laurag68 (1 review written)

Prices can be reasonable but shipping charges are so outrageous as to be laughable. Really hurts good wills ability to compete… Read Full Review

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Gb421's Response to Laurag68's Review

Written on: 01/07/2014

I wholeheartedly agree with the assessment of the shipping and handling charges. I have tried but somehow you can't get them to understand that. gb42

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★☆☆☆☆

“Never again ”

Written on: 08/06/2014 by McNulty124 (1 review written)

Bought four sets of pens, main one being a Mont Blanc set Treads on the cap were worn out, which was left off the description After lengthy correspondence, they took them back. I expected a refund on my card, but it was never issued When I called them, they said I had to file another request I got credit back after 8 months Worst customer service experience… Read Full Review

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★☆☆☆☆

“SHILL BIDDING For Sure! ”

Written on: 31/05/2014 by Abdiel200 (1 review written)

I began to see a pattern when i "lost" an item. And I have been watching this for over a year. Those names that end and start with "numbers" were the winning bidders.For instance: j********8 R*****4 I*******1 I am pretty sure now that bidders who's name ends with mumbers are the "shill bidders". Some store are definitely flooded with them. You can COUNT on when you see a "number" name bidder pop up and bid the price will go up and up. … Read Full Review

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★☆☆☆☆

“Staged lots of jewelry with fake items”

Written on: 22/05/2014 by dml55777 (1 review written)

Company has become extremely corrupt. They stage lots and take close-up pictures of items that appear to be good stuff but it is really fake stuff. They claim many of these lots of jewelry are "unsorted", but when you get the lots you can clearly see they are junk and many items appear damaged, possibly the crappy shipping job they do as well. Why charge so much for handling if you just throw everything around? Goodwill has become a pathetic greedy company that does not care one bit about… Read Full Review

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★☆☆☆☆

“Rip Off!”

Written on: 09/05/2014 by Coffey273 (1 review written)

I purchased a defective item. The auction listed it as working. Shopgoodwill refuses to acknowledge my inquiries about the item. I paid $13.50 for the item and $26.00 for shipping. Greedy people. I will never shop there again… Read Full Review

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★☆☆☆☆

“shopgoodwill sells counterfeit items”

Written on: 04/05/2014 by casartain (1 review written)

I notified shopgoodwill.com that an item they had listed was a counterfeit item. It was a very rare knife. I emailed more than once notifying them of this. I gave tgem the item number and all other relevent info. As of today which is 3 days after notifying them, the item is still listed and bidding is over 100… Read Full Review

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★★☆☆☆

“Shipping and Misrepresentation”

Written on: 01/05/2014 by EvetteH (1 review written)

When I first started shopping on the auction site, I truly loved it. I found some wonderful items at great prices and soon became obsessed with it. Unfortunately, the auction site has followed the same greedy path that many of the Goodwill stores have adopted. The prices have increased astronomically; damages are hidden leaving you stuck with something you can't use and can't return (the stores are intentionally poorly lighted so that you can't see stains on clothing);corporate type managers… Read Full Review

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★★★☆☆

“The decline of in store and online Goodwill”

Written on: 16/04/2014 by Newtoncn314 (1 review written)

I have been a shopper at and on Goodwill for years and agree with many of the previous posts. I never needed UPS to get the merchandise to me, Post Office is fine (USPS). So I confined purchasing to the stores which offer that route of getting an item to me, and I only shop from stores which are on the same coast as I am. My local Goodwill used to have half price Sunday each week but no longer. We are not a wealthy community and their prices are way too high. Not only do I not buy there, I no… Read Full Review

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