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| Customer service | 2.9/10   |
|---|---|
| Value for Money | 2.4/10 |
| Reviewer Rating | 2.4/10 |
| Overall Rating | 2.4/10 |
Full review by
allylee
on 1st Aug 2008
User Rating : 0
Respect :
0
Good Points: Tempted by the half price premiums which in retrospect I shouldnt have been!
Bad Points: My 7 month old puppy needed extensive investigations of her urinary tract at the begining of June which cost me £500. I still havent been re imbursed. I enquired by phone to be informed that they have a backlog of claims and should expect to hear in the next six weeks.
General comments: Very disappointed in the very slow response to my claim. I will be changing insurers if and when they pay out.
allylee's review and ratings | 84 words
Review by
Guest.
on 24th Jul 2008
User Rating : 2
Respect :
0
Had one small claim whilst covered with Tesco Pet Insurance and they dealt with it quite quickly (in 6 weeks).
Not sure that the service I received warranted a price hike of over £20 per month!
Guest.'s full review | 46 words
Review by
Spangle1965
on 2nd Jul 2008
User Rating : 0
Respect :
0
My kitten is 10 months old. In April he was diagnosed with porto systemic shunt - resulting in over £2000 in vets fees. First claim for went off early May.....and still nothing. Apparently they require a medical history of the kitten. The vet has faxed this 3 times to Tesco. Tesco still insisting they haven't received it! Don't know what to do short of driving up there myself and handing them a copy. Once this is sorted it's back to pet plan for me.
Spangle1965's full review | 99 words
Review by
somness
on 30th May 2008
User Rating : 7
Respect :
0
I recently made a claim on my Tesco Pet Insurance, and I received my cheque with no problems I paid the vet direct and sent off the pperwork, I then received my cheque three weeks later.
Would recommend to others.
somness's full review | 65 words
Review by
Guest.
on 10th Apr 2008
User Rating : 0
Respect :
0
Not only did I have to sit and watch a much loved cat slowly dying, before the vets discovered he had CRF and ultimately put to sleep, but now I find Tesco are being more than a touch reticent about paying up.
I wasn't overly bothered about the mounting vet bills as he was insured, but I still had to find just under £800 (borrowed from friends and family as how many people have that sort of cash spare?) Up to present Tesco have had my claim for a month now, and when I phoned a week ago ...
Guest.'s full review | 209 words
Review by
Loulibel
on 31st Mar 2008
User Rating : 1
Respect :
0
Tesco Pet Insurance have a 12 months limit on a condition - took dog to see eye specialist and they told me to leave cataracts for a while. Mentioned to Tesco about cataracts. Didn't claim about the testing for her eyes as thought would do it all together. When I went back and saw the Vet to begin the procedure of getting the cataracts sorted, Tesco told me that I couldn't claim as it was I was near the time limit of claiming.
I've never claimed on my Tesco policy and she's a small JRT and I ...
Loulibel's full review | 130 words
Review by
athelbrae1
on 5th Mar 2008
User Rating : 0
Respect :
0
Tesco Pet Insurance Review - Submitted a claim in October 07 for a biopsy for possible bone tumour in our Labrador. After persistent calls and eventually in January being told the claim was rejected due to an ongoing arthritic condition, the vet has submitted a detailed report and history stating clearly this is a new condition. Asked on 15th Feb for immediate settlement, and have had to ring again today to be told their Specialist advisor have asked for more details! I feel they don't care a ...
athelbrae1's full review | 182 words
Review by
superpet
on 24th Feb 2008
User Rating : 1
Respect :
0
The best non specialist pet insurance is Sainsburys and Marks and Spencers, as they will cover your pet for one condition for its whole life! Pet Plan, Pet protect RSPCA, are some of the best insurances available.
When you take out pet insurance always check that your pet will be covered for life for any condition. Sainsburys also cover your pets private cremation.
Do not let your pets down, they deserve better than Tesco or Argos insurance!
superpet's full review | 112 words
Review by
chrishaw4
on 21st Feb 2008
User Rating : 0
Respect :
0
Made two claims over a two year period and had no problems apart from i had to keep chasing Tesco Pet Insurance all the time. Made a new claim as one of our cats fell ill on Boxing day, so emergency vets (very expensive) called Tesco's a few days later after our cat had been treated to ask for a claims form, after about ten minutes on the phone, i was told that I doubt that i would be able to get any money back as it was after the 12 month period allowed and that i should have phone Tesco's fir ...
chrishaw4's full review | 153 words
Review by
Guest.
on 9th Feb 2008
User Rating : 0
Respect :
0
I have sent two claims forms one from our vet and one from the specialists. My vet sent the form off on the 12 Jan it is now the 8th of feb and after numerous phone calls have been told they are being processed!!!! The bills amount to £500 and who has that amount of spare cash. Should of stuck with pet plan yes there premiums are higher but they pay out in days!!!!
Guest.'s full review | 79 words
Review by
Guest.
on 8th Feb 2008
User Rating : 10
Respect :
0
Tesco Pet Insurance provided an excellent service and paid insurance everytime
Guest.'s full review | 11 words
Review by
Guest.
on 12th Jan 2008
User Rating : 1
Respect :
0
Have only had one claim two years ago the other claim was rejected, Have been with Tesco Pet Insurance since 2000. This years premium has shot up from £24.22 to £32.70. This is ridiculous even though our dog is 11! Am putting another claim in in the next few weeks and then not sure if I should cancel the policy. They only pay out up to one year and not for how long your pet is ill. Wouldn't use them again.
Guest.'s full review | 79 words
Review by
phee
on 14th Dec 2007
User Rating : 0
Respect :
0
Still trying to get money owed to us for our dogs leg condition in June. Now that money is desperately needed for Christmas. Initially they were dealing with the case and and it was being processed. Then the person dealing with the case only worked Mondays and Tuesdays . Now we have been told that our previous vet has lost records of a visit which wasn't even related to the condition and they cant pay. Trading standards will have a field dayBob and Maria. Lincs
phee's full review | 87 words
Review by
Pete4Moor
on 17th Nov 2007
User Rating : 1
Respect :
0
I have had three claims rejected now by Tesco Pet Insurance. My Vet was very surprised by all three rejections. The first claim rejected was for a haematoma on one ear of one of my dogs. The claim was rejected because she was recovering from a mild case of ear irritation - Tesco said that this could have caused the dog to rub her ear thus injuring it and therefore they wouldn't pay. My Vet said to me, that this was unprovable and secondly did it matter what caused it , isn't that what you p ...
Pete4Moor's full review | 292 words
Review by
basset1
on 7th Nov 2007
User Rating : 0
Respect :
0
i do not recommend this company stick to a company that will pay out and will care for your pet.
basset1's full review | 47 words
Review by
PoppyBoo
on 11th Sep 2007
User Rating : 0
Respect :
0
My cat was treated for a urinary tract infection and the bill came to around £200. That was nearly 3 months ago and they have still not paid. Customer service is rubbish as they use every excuse they can think of to fob you off, I've lost count of the amount of times I've been told my claim is 'being dealt with'. Despite numerous letters and phone calls, I am still out of pocket. Avoid Tesco pet insurance.
PoppyBoo's full review | 92 words
Review by
oneupover
on 19th Aug 2007
User Rating : 5
Respect :
0
Have you noticed that your cats teeth are not covered on the pet insurance with Tesco, and this is a common problem with cats, so why treat this complaint any different from anything else if your cat is in discomfort from bad teeth? They need veterinary treatment..however, one way round this is a lot of vets will carry out treatment under a different category, as they feel this is an unjust policy.
oneupover's full review | 73 words
Review by
Adele 1
on 26th Jul 2007
User Rating : 0
Respect :
0
I insured my mums dog with Tesco Pet Insurance as she is a pensioner on her own and can not afford big bills. The first and only claim we have tried to make and 6 weeks after the treatment for Max finished I and still being fobbed off with the claim is being dealt with!! Back to Pet Plan we will be going. Cancelling Policy with immediate effect
Adele 1's full review | 67 words
Review by
clive100
on 18th May 2007
User Rating : 0
Respect :
0
Have tried to make a claim for an operation to remove a grass seed from my dogs ear, after two years premiums for two dogs we have received nothing but poor customer service. By mistake our vet filled in a continuation form instead of a new claim form and because our last claim was more than 12 months ago, Tescos have refused to pay out. After numerous phone calls and letters from ourselves, our vets and the insurance ombudsman we have received nothing but poor customer service. Not recommended ...
clive100's full review | 97 words
Review by
tescosarenaff
on 26th Apr 2007
User Rating : 0
Respect :
0
Tesco Pet Insurance would not pay out, saying it was a pre existing condition, but the condition was never diagnosed originally. Our dog had been treated for a bite with pirotin, and this fact was twisted into an excuse for them not to pay.
tescosarenaff's full review | 99 words
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