Tesco Pet Insurance Reviews - www.tescobank.com

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★★☆☆☆
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Latest Reviews

★★★★☆

“No Quibble service”

Written on: 25/07/2014 by Alex_J (1 review written)

I am a German boxer lover and this is my 3rd one. Boxers are prone to injuries or various illnesses so I dealt with lots of insurers in the past. Currently I am with Tesco on their Superior cover and unfortunately there were bills, high bills. Though it takes them a while to process claims, they paid all without any problems. One occasion when I had to write to them to accept new injury (I had to supply supporting documentation and letter from the vets) which they previously classified as… Read Full Review

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★☆☆☆☆

“APPALLING CUSTOMER SERVICE”

Written on: 17/06/2014 by bsShea498 (1 review written)

Vet contacted insurer to establish if treatment - namely xrays (diagnostics) would be covered to establish what was wrong with my pet.It took several calls by my vet to Tesco Pet Insurance and the need to fax my pet's medical history not once but twice as they denied having received it the 1st time and then for them to decide that as I had taken my pet to the vet in 2013 as he was limping the claim was denied as they had decided that my pet had a pre existing condition.I would like to know… Read Full Review

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★★★★★

“First Class Service”

Written on: 22/05/2014 by Monaghanra165 (1 review written)

Highly recommended, only had policy 11 months but had to make a claim. Despite only paying £12.50 monthly they settled a claim for nearly £2500.00 Claim dealt with quickly, girl on phone really polite and helpful. Cannot understand negative reviews if you read policy conditions it is clear what is covered. Highly recommended, just renewed again… Read Full Review

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★★★★★

“Excellent”

Written on: 20/05/2014 by razzzzzzz (1 review written)

I thought tesco were a little on the expensive side, but just as I was about to cancel my cat fell ill. There were 2 separate claims put in and they covered the cost total £2000 without any hassle. The customer service were very helpful and sympathetic. I will stay with Tesco for life… Read Full Review

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★☆☆☆☆

“Do not use tesco insurance if your dog has EVER been ill!!”

Written on: 16/05/2014 by Faganrh1954 (1 review written)

My dog accidently scratched his eye with his dew claw- he had done this a year previously with another insurer. Because of this Tesco refused to pay because it is the same condition even though it is not a continuing condition. So if your dog has EVER had an illness or accident, do not use Tesco pet insurance as they will not pay if it happens again… Read Full Review

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★★☆☆☆

“Helen”

Written on: 10/05/2014 by Molloy138 (1 review written)

Has my dog insured for 12 years (took over from RSPCA insurance which initially had) premiums went up yearly, was paying £50 monthly when unfortunately had to have him put to sleep.Contacted Tesco to inform and cancel policy do not pay for euthynasia,check small print also continued to take payments next month, do not do part refunds so paying insurance for a deseased dog.Very upsetting… Read Full Review

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★★★★★

“Good service”

Written on: 10/05/2014 by Gallowaydc346 (1 review written)

I would like to say how impressed I am with tesco pet insurance, I've just put a claim in for my dog and tesco payed up straight away , explaining everthing very clearly and easily thank you will be swapping my other dog over very soon… Read Full Review

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★☆☆☆☆

“not lifetime cover.”

Written on: 16/04/2014 by geraldmk01 (1 review written)

on taking out insurance with Tesco I thought I had the peace of mind my dog was covered for life but on my dog developing diabetes when 5 years old and obviously needing on going treatment for the rest for his life, he is now 8 and my vets fees cover has already ran out. isn't lifetime cover at all. wouldn't use them again… Read Full Review

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★★★★★

“GREAT!”

Written on: 02/04/2014 by Melanie1357 (1 review written)

Great Insurance , made 4 claims all where paid with no problems and they where not small amount , which took a lot of worry off me with my dog being so ill… Read Full Review

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★★★★☆

“No issues”

Written on: 29/03/2014 by Angellese (1 review written)

I have Tesco insurance for my current dog and with my previous dog who unfortunately is now at rainbow Bridge. I have made numerous claims over time and each claim was paid without any hassle or argument. There was sometimes a delay in us being paid back but the delay wasn't extensive. The monthly fees are competitive too when you compare like for like. My only wish is that they offered a life time policy which would have made me give the full 5 start rating… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid ! ”

Written on: 29/03/2014 by Tobib77 (1 review written)

I would recommend anyone to stay well clear of this pet insurance. Miss sold, when putting a claim in make sure you've not been douped into thinkiing after 12 months you pay excess and you can carry on cliaming, because despite being told this by a sales rep, it isn't true !… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID !!!!!!!!!”

Written on: 28/03/2014 by xvHammond390 (1 review written)

I previously had the misfortune to buy Tesco pet insurance when I brought my King Charles puppy aged eight weeks old. At 9 months old my puppy had one isolated episode of diarrhoea and was treated by the vet with a 1 week course of antibiotics and fully recovered. Tesco did eventually pay my costs for this one claim after much paperwork. 13 months!!!!!!! later my dog ate something in the garden that he shouldn't have and had severe gastroenteritis and was kept in at the vets for three… Read Full Review

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★☆☆☆☆

“Terrible claims procedure - small print hell”

Written on: 22/03/2014 by BritneyVance483 (1 review written)

Ladies and gents, tesco is a supermarket and that's all they'll ever will be. Everything is so simple and cheap UNTIL it comes to business and you have to claim. They are extremely cunning in terms and conditions and policy exclusions. Very misleading and will never do business with this company again. Tip for everyone, pay that bit extra and go with a trusted company who don't buy you in with cheap red labels… Read Full Review

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★☆☆☆☆

“Do not touch with a barge pole ”

Written on: 19/03/2014 by 326Purcell (1 review written)

we took out pet insurance for our whippet ,he got cancer after we booked a holiday ,we could not leave him as he was dying and they would not pay for our holiday ,,,they make it up as they go along… Read Full Review

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★★★★★

“Fantastic service”

Written on: 28/02/2014 by Julietteg67 (1 review written)

Had Tesco pet insurance for approx 5 years couldnt have been more satisfied with their handling of 2 claims we had, very quick to pay out and when we had cancelled our insurance due to our dog dying they were so sympathetic even sending a letter to state how sorry they were to hear it and they cancelled the direct debit without any hassle. Would definetly recommend to anyone. 5* service… Read Full Review

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★★★★☆

“Tesco was a good deal”

Written on: 27/02/2014

I had insurance for two cats I claimed when one was hit by a car .The vets Bill was over £4500 Tesco insurance was for £2000 ,they were very helpful and paid with no quibble ,quickly I then changed to cheaper insurance a few years later and say cheaper is not better if they don't pay .I am regretting changing to Animal friends… Read Full Review

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★☆☆☆☆

“extortion”

Written on: 29/01/2014

After paying tesco pet insurance for ten years and one minor claim I received a letter saying they wanted to charge me £370 pounds for our pet spaniel twice what I pay for my car which in theory might cost a company thousands of pounds more, its an absolute rip off needless to say I got a better deal for a hundred pounds less… Read Full Review

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★★★★★

“settled my claim quickly”

Written on: 25/01/2014

My cat took ill paid myself then had to take him back again he was very I'll so had to have him put to sleep I had to pay the night shift vets separate then the vets needed paying for the days he was in I phoned tesco they were quick at sending out the forms and paying myself and the vets took about 3weeks and that was with Christmas in between they also sent their condolences with the cheque made me feel like they cared found the helpline lady very helpful … Read Full Review

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★★★★★

“SO FAR VERY SATISFIED”

Written on: 13/01/2014

Have been with various different pet insurances, all have put their prices up year after year even with no claims being made. Decided to try Tesco for both my dogs I had to claim for them and have been pleased that Tesco paid out on both occasions with no hassle at all. Very pleased… Read Full Review

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★☆☆☆☆

“Tesco insurance AVOID”

Written on: 30/12/2013 by jacqueline10 (1 review written)

Took out a no nonsense pet insurance 7 yrs ago which paid out up to £4000.00 it was not meant to go up because of age or illness they stated at the time. They changed there insurance writers and absolutely hammered me after a small claim and it continues to rise as the dog gets older when I am still only insured for up to £4000.00. They also wanted to double the premium on my other younger dog, there was nothing wrong with her so I cancelled and went to L & V. L & V highly recommended. … Read Full Review

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