Tesco Pet Insurance Reviews - www.tescobank.com

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Latest Reviews

★☆☆☆☆

“What a rip off”

Written on: 20/04/2016

I had 2 dogs insured with Tesco and when I received their renewals they were extortionate, in fact I would have been paying over £200 per month for both dogs. When I phoned and asked why they had increased, their response was they looked at claims for small dogs and increased it in line with the claims! I got the same policies for each dog for £25 per month per dog elsewhere. To top it all, Tesco continued taking money from my bank for the first dog I cancelled and when I phoned up to… Read Full Review

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★☆☆☆☆

“Shocking Premium Increase for Renewal with NO Claims”

Written on: 02/02/2016 by Marlon_Dark (1 review written)

I have had pet insurance from Tesco for 8 years. Last year's renewal quote was a joke (an increase of over 50%), so I applied online for a quote directly from Tesco which was the same price as my previous premium for exactly the same cover. This year my renewal quote was again a staggering 54% dearer than last year. I had not made any claims. I phoned them to ask why. Apparently I had received a new customer discount (news to me). They offered me 1000 clubcard points or a £10 gift voucher to… Read Full Review

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★☆☆☆☆

“not going to bother”

Written on: 19/01/2016 by King57 (1 review written)

Thanks for all your reviews was going to insure my cat on january 2016 as he is a healthy ten years old. from what i have read tesco dont pay out for euthanzing a cat and dont treat a pet over ten even if you pay the full wack I have called tesco staff a few times to comfirm but it now sounds to me like i was told false information. does any one know of a decent pet insurance… Read Full Review

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★★★★★

“Cat Put To Sleep following referral. ”

Written on: 01/12/2015

Had to take our sick Cat to a specialist hospital it was thought she had an ear infection then a decision to X Ray and if possible remove her ear canal as the smell was terrible and we could not keep treating her with Antibiotics. The local Vet and the Specialist referral centre were excellent and caring. Sadly our precious Cat had to be put to sleep peacefully as Bone Cancer was discovered. Tesco Insurance was efficient, caring and paid the claim in full less the excess of course. We… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 05/11/2015 by Kpicks (1 review written)

Made my first claim with Tesco Pet Insurance 5 weeks ago for my Westie age 12 with a new diagnosis of Diabetes. STILL waiting for first payment despite policy stipulating payment in 3-5 working days. This is after 5 telephone calls (and another to be made today )...and still no call back from the complaints department. It's no good being 'pleasant' on the telephone if you can't follow up with the goods. Poor show Tesco.....steer well clear pet owners !!… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 05/10/2015 by Carolforde (1 review written)

I insured my German Shepherd with Tesco 11 years ago and have never made a claim. The monthly cost started at £9 and is know £65 a month. I dread to think what the next renewal cost will be, because as a pensioner I probably won't be able to pay the amount that they will be asking for, which will leave me without insurance for my dog at the most vulnerable time of his life. I would have been better putting a small amount into a savings account each month to help with any vet fees. Most… Read Full Review

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★☆☆☆☆

“DISGUSTING!! DO NOT USE TESCO PET INSURANCE!!!!!”

Written on: 19/08/2015 by NEVERUSETESCOPETINSURANCE (1 review written)

I am furious how Tesco have treated me! We have a 10 year old German Shepherd who has been insured with Tesco Pet Insurance since he was 8 weeks old. The premiums started at £11 per month. Over the years, despite only making a couple of claims for a few hundred pounds each, I received a renewal for £122 per month(last years was £60 per month, which I thought was already expensive, little did I know what was to come). I have spoken to Customer Services who escalated my claim to two further… Read Full Review

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Jacqueline10's Response to NEVERUSETESCOPETINSURANCE's Review

Written on: 23/12/2015

U were lucky wanted £2000.00 for my 9yr old boxer. Took it out when he was pup they said they do not discriminate as you pet gets older or u make a claim. Took this to ombudsman got nowhere most prob because it's Tesco it's misselling to me, I also cancelled avoid it like the plague

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Jacqueline10's Response to NEVERUSETESCOPETINSURANCE's Review

Written on: 23/12/2015

U were lucky wanted £2000.00 for my 9yr old boxer. Took it out when he was pup they said they do not discriminate as you pet gets older or u make a claim. Took this to ombudsman got nowhere most prob because it's Tesco it's misselling to me, I also cancelled avoid it like the plague

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★☆☆☆☆

“After a excruciating process since the beginning of...”

Written on: 09/07/2015 by Tamia248 (1 review written)

After a excruciating process since the beginning of May I whereby I -have cancelled my policy twice to be told I did no such thing -requested voice records whereby they informed I never cancelled the policy then when I requested to hear the recording admitted they had not listened to the call -no correspondence for 2 years including any renewal policy's -unlawfully taking money out of my bank -extreme increase in yearly renewal This is by far the worst company I have ever come into… Read Full Review

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★☆☆☆☆

“Extortionate renewal increase”

Written on: 26/06/2015 by Fimac16 (1 review written)

I have a male Doberman who is 1. Extremely well cared for and beloved pet. Last year shortly after turning 10, his insurance premium with Tesco Pet insurance shot from c£60 per month to £103.84. Rightly or wrongly I paid it. I've now received my renewal price of £218.17 per month!....That's a 110% increase!!! Surely this isn't acceptable practice. In Kaiser's whole lifetime we've probably claimed around £2000 back for treatment. And as an older pet is likely than going down a route of… Read Full Review

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★★★☆☆

“rubbish administration”

Written on: 03/06/2015 by 112Blair (1 review written)

Whilst Tesco pet insurance are fine at paying out and claims, their administration team really does need to buck its' ideas up. I recently lost a cat due to a RTA and was at first told that the policy would not pay out for cremation when in fact it clearly states it does. I was them fortunate enough to acquire another cat and when the policy eventually came through some 6 weeks later, the cat's name is incorrect, even though I spelt it out and she is classed as not being spayed when she… Read Full Review

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★☆☆☆☆

“very very poor”

Written on: 26/05/2015 by RomyWalker (1 review written)

Although the policy was cheap, you get what you pay for. Having lost both of my kittens at 8 months old, it is now almost 3 months later and they still haven't paid up, even though the sum involved is only £250. We've had phone interviews which feel like we are in court and despite letters from the vets, witness statements to the fact that one was run over and bank statements, emails proving the cost of the kittens (£125 each, the vets being able to confirm their breed) there is still no sign… Read Full Review

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★☆☆☆☆

“Do Not Use. Premium £118 a month.”

Written on: 23/05/2015 by lola444 (1 review written)

My review is simple: I started insuring my beloved dog with tescos 10 years ago. The premium was low the . It increased by small amounts each year. As soon as my dog turned 10 it jumped to £56 a month. As soon as he turned 11 it jumped to £1-8 a month!!! Tescos reasons: boy dog, vet fees Increased, dog older and...I'd made a claim!! So you're penalised for your dog ageing and penalised for claiming!! Do not use. Try pet plan instead as they do not discriminate. I think this would be a… Read Full Review

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★☆☆☆☆

“Pet Insurance premiums extortionate”

Written on: 29/04/2015 by John291 (1 review written)

Hi, I just wanted to feedback how badly Tesco Pet Insurance treat their customers. I was attracted to them 12 years ago by the nice low monthly fee of £8, which stayed around that plus small increases until our dog was 8 years old, at which point no other pet insurance company will take a new policy and they had us captive. They then leapt to £50 a month, and have steadily increased, until this year the fee is £114.98 per month! I have cancelled my Tesco Pet Insurance, plus cancelled my… Read Full Review

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Gloriaphillips's Comment

Written on: 04/05/2015

Hi just had my renewal quote for 7 year old Jack Russell it went up over £80 for the year went online and did new quote with identical details and saved over £70 all tesco will tell me is my renewal quote was right! But even with 15% discount and no cover for first two weeks the renewal still doesn't equal whst they wanted to charge me. I will be contacting as many consumer programmes/magazines as poss to highlight the rip off if you blindly renew

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Love1's Comment

Written on: 08/05/2015

Yes, I completely agree I have been with them for years and I just received my new contract and it has gone up by £6.08 and when I called them they said that it's because my cat is now classed as older she is 9.5yrs old and god help me if she lives to 20! this is absolutely disgraceful, I keep my cat fit and healthy and they repay me with a larger fee because in their eyes she is old,, I am extremely angry at their attitude and as far as I am concerned all they regard pets insurance for is a way of making more money - Shame on them it's about time that we Tesco Pet Insurance payers let our feeling be known to them, but don't try and phone them as most likely you will end up speaking to some useless person in the office who really does not give a damn.

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★☆☆☆☆

“Pet Insurance premiums extortionate”

Written on: 29/04/2015 by John291 (1 review written)

Hi, I just wanted to feedback how badly Tesco Pet Insurance treat their customers. I was attracted to them 12 years ago by the nice low monthly fee of £8, which stayed around that plus small increases until our dog was 8 years old, at which point no other pet insurance company will take a new policy and they had us captive. They then leapt to £50 a month, and have steadily increased, until this year the fee is £114.98 per month! I have cancelled my Tesco Pet Insurance, plus cancelled my… Read Full Review

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★☆☆☆☆

“don't insure your pet with tesco ”

Written on: 21/04/2015 by Kelleyor105 (1 review written)

I had insurance with tesco for 8 years life time cover.my insurance has increased from £45 to £86 per month. They offered to put me on 12 months insurance to reduce the cost… Read Full Review

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Stoney61's Comment

Written on: 28/04/2015

mine is a very similar story. My Dog is 11 and this year the premium has nearly doubled. Can only assume Tesco do not want the risk on elderly pets.

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★☆☆☆☆

“Rip off! ”

Written on: 01/04/2015

Had my cat insured with them since I got him 8 years ago. They paid out for the car accident he was in but then put my premium up massively, when I tried to leave they said no other insurer would pay out as they would say it was related in some way to his car accident, but that they would, so I stayed and they kept putting my premium up. My cat now needs dental work but they won't pay out for age related dental work! I cannot afford the vet bill that's why I have insurance! So unless the vets… Read Full Review

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★☆☆☆☆

“Tesco Rip off Insurance”

Written on: 28/03/2015

A few yrs back took out this insurance for my boxer a basic policy which had limit of £4000.00 it stated it was for people that did not make unnecessary claims & that fees should be reasonable & necessary with that they promised the policy would not go up because of age or if you make a claim. The policy went up very unreasonable after the dog reached 7yrs last year was £130.00pm this year increase to £197.00pm the ombudsman is currently looking into it if you have same problem contact the… Read Full Review

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Nevesnanna's Comment

Written on: 29/03/2015

Hi, I made the mistake of taking out tesco pet insurance a few years ago only because they seemed reasonable....at the time....We started by paying £18.50 pm which increased dramatically because we made a claim. This year the renewal price is £167.50 pm. I understand that the premium will increase as with car & house insurance if you make a claim but this is extortionate. It is wrong that they can demand this increase because they know you cannot go elsewhere like you can with other insurances. Surely there is a regulator to control this. I will take your advice and contact the ombudsman thank you.

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★☆☆☆☆

“DONT TAKE OUT TESCO INSURANCE COVER”

Written on: 18/03/2015

I AM INSURED WITH TESCO BANK WORST EXPERIANCE EVER,JUST RECENTLY I WAS INVOLVED IN A ROAD TRAFFIC ACCIDENT AND I HAVE NOW BEEN TOLD I MIGHT HAVE TO PAY OUT FOR THE OTHER SIDES COMPENSATION AND FOR THERE CAR AS THEY ARE NOT INSURING ME AT THE TIME OF THE ACCIDENT WORST THING IS THEY CANT PAY OUT SO THEY ARE TRYING TO MAKE ME PAY FOR IT SO I AM GOING TO HAVE TO SEE A SOLICITOR AND GO TO COURT THE PERSON WHO IS DEALING WITH MY CLAIM WAS A HORRIBLE WOMAN FELT LIKE SHE WAS TRYING TO PRESSURE ME AND… Read Full Review

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★★☆☆☆

“review on the help of the chat live”

Written on: 14/02/2015 by Emerson143 (1 review written)

when you chat to the person online all they keep telling you to do is ring their 0845 num which is no help at all considering that number is expensive and most other insurance companies are free phone numbers… Read Full Review

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★☆☆☆☆

“total rip off. they double the premium every year!”

Written on: 31/01/2015 by fehrbehr (1 review written)

Tesco start you off on a super cheap intro package but every year, regardless of claims, they up it by at least 50%. My cat policy was at £56 last year and this yuear has come in at £105!! SERIOUSLY? when I phone to complain I was told 'too bad'. also, they REFUSE to put my newest cat on the same policy as the other two cats so I can get the multi pet discount. AVOID!… Read Full Review

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