Tesco Pet Insurance Reviews - www.tescobank.com

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Latest Reviews

★☆☆☆☆

“Pet Insurance premiums extortionate”

Written on: 29/04/2015 by John291 (1 review written)

Hi, I just wanted to feedback how badly Tesco Pet Insurance treat their customers. I was attracted to them 12 years ago by the nice low monthly fee of £8, which stayed around that plus small increases until our dog was 8 years old, at which point no other pet insurance company will take a new policy and they had us captive. They then leapt to £50 a month, and have steadily increased, until this year the fee is £114.98 per month! I have cancelled my Tesco Pet Insurance, plus cancelled my… Read Full Review

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Gloriaphillips's Comment

Written on: 04/05/2015

Hi just had my renewal quote for 7 year old Jack Russell it went up over £80 for the year went online and did new quote with identical details and saved over £70 all tesco will tell me is my renewal quote was right! But even with 15% discount and no cover for first two weeks the renewal still doesn't equal whst they wanted to charge me. I will be contacting as many consumer programmes/magazines as poss to highlight the rip off if you blindly renew

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★☆☆☆☆

“Pet Insurance premiums extortionate”

Written on: 29/04/2015 by John291 (1 review written)

Hi, I just wanted to feedback how badly Tesco Pet Insurance treat their customers. I was attracted to them 12 years ago by the nice low monthly fee of £8, which stayed around that plus small increases until our dog was 8 years old, at which point no other pet insurance company will take a new policy and they had us captive. They then leapt to £50 a month, and have steadily increased, until this year the fee is £114.98 per month! I have cancelled my Tesco Pet Insurance, plus cancelled my… Read Full Review

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★☆☆☆☆

“don't insure your pet with tesco ”

Written on: 21/04/2015 by Kelleyor105 (1 review written)

I had insurance with tesco for 8 years life time cover.my insurance has increased from £45 to £86 per month. They offered to put me on 12 months insurance to reduce the cost… Read Full Review

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Stoney61's Comment

Written on: 28/04/2015

mine is a very similar story. My Dog is 11 and this year the premium has nearly doubled. Can only assume Tesco do not want the risk on elderly pets.

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★☆☆☆☆

“Rip off! ”

Written on: 01/04/2015

Had my cat insured with them since I got him 8 years ago. They paid out for the car accident he was in but then put my premium up massively, when I tried to leave they said no other insurer would pay out as they would say it was related in some way to his car accident, but that they would, so I stayed and they kept putting my premium up. My cat now needs dental work but they won't pay out for age related dental work! I cannot afford the vet bill that's why I have insurance! So unless the vets… Read Full Review

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★☆☆☆☆

“Tesco Rip off Insurance”

Written on: 28/03/2015

A few yrs back took out this insurance for my boxer a basic policy which had limit of £4000.00 it stated it was for people that did not make unnecessary claims & that fees should be reasonable & necessary with that they promised the policy would not go up because of age or if you make a claim. The policy went up very unreasonable after the dog reached 7yrs last year was £130.00pm this year increase to £197.00pm the ombudsman is currently looking into it if you have same problem contact the… Read Full Review

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Nevesnanna's Comment

Written on: 29/03/2015

Hi, I made the mistake of taking out tesco pet insurance a few years ago only because they seemed reasonable....at the time....We started by paying £18.50 pm which increased dramatically because we made a claim. This year the renewal price is £167.50 pm. I understand that the premium will increase as with car & house insurance if you make a claim but this is extortionate. It is wrong that they can demand this increase because they know you cannot go elsewhere like you can with other insurances. Surely there is a regulator to control this. I will take your advice and contact the ombudsman thank you.

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★☆☆☆☆

“DONT TAKE OUT TESCO INSURANCE COVER”

Written on: 18/03/2015

I AM INSURED WITH TESCO BANK WORST EXPERIANCE EVER,JUST RECENTLY I WAS INVOLVED IN A ROAD TRAFFIC ACCIDENT AND I HAVE NOW BEEN TOLD I MIGHT HAVE TO PAY OUT FOR THE OTHER SIDES COMPENSATION AND FOR THERE CAR AS THEY ARE NOT INSURING ME AT THE TIME OF THE ACCIDENT WORST THING IS THEY CANT PAY OUT SO THEY ARE TRYING TO MAKE ME PAY FOR IT SO I AM GOING TO HAVE TO SEE A SOLICITOR AND GO TO COURT THE PERSON WHO IS DEALING WITH MY CLAIM WAS A HORRIBLE WOMAN FELT LIKE SHE WAS TRYING TO PRESSURE ME AND… Read Full Review

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★★☆☆☆

“review on the help of the chat live”

Written on: 14/02/2015 by Emerson143 (1 review written)

when you chat to the person online all they keep telling you to do is ring their 0845 num which is no help at all considering that number is expensive and most other insurance companies are free phone numbers… Read Full Review

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★☆☆☆☆

“total rip off. they double the premium every year!”

Written on: 31/01/2015 by fehrbehr (1 review written)

Tesco start you off on a super cheap intro package but every year, regardless of claims, they up it by at least 50%. My cat policy was at £56 last year and this yuear has come in at £105!! SERIOUSLY? when I phone to complain I was told 'too bad'. also, they REFUSE to put my newest cat on the same policy as the other two cats so I can get the multi pet discount. AVOID!… Read Full Review

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★☆☆☆☆

“Refusal of claim despite expert vet opinion ”

Written on: 26/11/2014 by Wise114 (1 review written)

both my dogs have been insured with tescos. The oldest one for 7 years. He has developed a severe grass allergy and needs immunotherapy but tescos have refused the claim on the basis that he once got steroid tablets back in 2010?! They have now had 2 letters from the senior vet in the practice and still have refused to pay. UTTER JOKE'!… Read Full Review

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★☆☆☆☆

“Customer service nightmare”

Written on: 01/11/2014 by Octavio104 (1 review written)

I have had pet insurance for a few years with Tesco but not claimed. The renewal came in and like so many others it had gone up a lot. I called to cancel and was advised it would be cancelled and I had one last Direct debit to be made. I allowed this and then cancelled the D/D. I then received a letter saying my bank had declined the payment for a request after the insurance was cancelled. I again called Customer service and they said oh it was letters generated by a computer and ignore it my… Read Full Review

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★☆☆☆☆

“total lack of customer loyalty”

Written on: 23/10/2014 by srn505 (1 review written)

Have had my dog jack insured with tesco for 7 years, with no claims whatsoever, my 8 th year premium has gone up by over 20%, prices rise you may say, but complaints dept finally admitted that my cover for a new customer with the same dog would be £5 less per month with also currently £30 of free tesco vouchers!!. When i asked complaints to do something about this i was offered £20 of tesco vouchers or a monthly reduction of about a £1,seems to be a form of negative no claims bonus… Read Full Review

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★☆☆☆☆

“19 year old cat, insured with Tesco for his entire...”

Written on: 15/10/2014 by RodneyWright171 (1 review written)

19 year old cat, insured with Tesco for his entire life and now I discover that conditions are not paid out for after 12 months...I guess I should have read the small print but at nearly £40 a month I could have covered the cost of the treatment by saving up. Just feels like a really awful thing to do to people; I'm fortunate enough to be able to afford the cost of his ongoing renal treatment but what about those who can't and have to rely on their insurance? My advice is to set up an account… Read Full Review

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Deskfan's Comment

Written on: 15/10/2014

update; just discovered all Tesco policies were migrated from RBS 23.01.2011...awaiting further detail from underwriters

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★☆☆☆☆

“Beware of changes to the policy”

Written on: 26/09/2014 by DarrenBaxter496 (1 review written)

I took out a policy 10+ years ago. A couple of months ago my dear pet died and the vet bill was £150 which included cremation. I read Tesco policy online which stated it would pay £120 towards death and cremation costs. However, when I tried to claim, Tesco would not pay out. They said it was not covered by the policy as dated 2004. Don't be caught out and don't assume that "your" policy is the one that is shown as being current on the provider's website. I think they should send a… Read Full Review

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★★★★★

“Professional, kind and helpful staff”

Written on: 18/09/2014 by bfWilkinson23 (1 review written)

My dog was hit by a car recently (and luckily survived due to excellent veterinary care). While the whole experience was very worrying and stressful it was made much easier to cope with the by the incredibly professional and knowledgeable staff at Tesco Pet Insurance Because my claim dealt with two aspects of a claim (vet care and third part liability for the car driver) I have had to deal with two separate Claims departments, but they were both equally kind, helpful and informative, making… Read Full Review

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★☆☆☆☆

“Paid for many years no claims made on Tesco's pet...”

Written on: 29/08/2014 by Buddy2526 (1 review written)

I feel I have been ripped off! I paid for many years tesco's pet insurance with no claims made on my policy. Increased this year double the cost due to my dog being 11. Then to be told I was being charged extra because of others. I was disgusted. This I feel is discrimination. How can the policy double? Being a responsible dog owner I take great care where I walk my dog what he eats and regular required treatment to ensure he is fit. I was assured some one would ring me, as I asked that an… Read Full Review

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★☆☆☆☆

“SUCK YOU IN THEN SPIT YOU OUT”

Written on: 14/08/2014 by margw (1 review written)

The quote I had for my pedigree cat was good and thank goodness I did not have to claim. My renewal for my second year came through and it had gone up 75%.I was disgusted. I phoned to cancel my policy and was told they would ring me back, that call never arrived so I phoned again as was told they could look for a cheaper quote!! WHY didn't they do that in the first place. Don't touch them they are a rip off. To add insult to injury I then had a feed back survey over the phone and when I… Read Full Review

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★☆☆☆☆

“Won't pay out”

Written on: 07/08/2014 by 474York (1 review written)

Tesco would not pay out when we claimed for a dental abscess. They said it is classed as general maintenance of the dog such as fleas and worming. This is not true because you can prevent fleas and worming you cannot prevent an abscess which is an infection and unpreventable. We took out the most expensive policy which seems pointless if they make excuses not to pay out when needed. My dogs eye swelled up and burst as a result but Tesco did not want to know… Read Full Review

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★☆☆☆☆

“Direct Debit hell!”

Written on: 31/07/2014 by Wilkinsonxy97 (1 review written)

Awful customer service. Very inflexible and very difficult to cancel the policy. They won't let you close it and won't let you pay in any other way except direct debit. They don't listen at all.Very frustrating… Read Full Review

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★☆☆☆☆

“Extortionate Price Renewal”

Written on: 28/07/2014 by StanleyP (1 review written)

I took out an annual pet insurance with Tesco several years ago the original cost was £38. Now my dog has reached the age of thirteen and has had a few operations the cost has risen to £98.40 per month. They also refused to pay for his latest operation as it was classified as an existing condition. I appreciate that I should have read the small print - and opted for the Life Time Cover - something that is not widely promoted by insurance companies as a rule, so my advise would be to never… Read Full Review

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★★★★☆

“No Quibble service”

Written on: 25/07/2014 by Alex_J (1 review written)

I am a German boxer lover and this is my 3rd one. Boxers are prone to injuries or various illnesses so I dealt with lots of insurers in the past. Currently I am with Tesco on their Superior cover and unfortunately there were bills, high bills. Though it takes them a while to process claims, they paid all without any problems. One occasion when I had to write to them to accept new injury (I had to supply supporting documentation and letter from the vets) which they previously classified as… Read Full Review

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