Tesco Pet Insurance Reviews - www.tescobank.com

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Latest Reviews

★☆☆☆☆

“After a excruciating process since the beginning of...”

Written on: 09/07/2015 by Tamia248 (1 review written)

After a excruciating process since the beginning of May I whereby I -have cancelled my policy twice to be told I did no such thing -requested voice records whereby they informed I never cancelled the policy then when I requested to hear the recording admitted they had not listened to the call -no correspondence for 2 years including any renewal policy's -unlawfully taking money out of my bank -extreme increase in yearly renewal This is by far the worst company I have ever come into… Read Full Review

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★☆☆☆☆

“Extortionate renewal increase”

Written on: 26/06/2015 by Fimac16 (1 review written)

I have a male Doberman who is 1. Extremely well cared for and beloved pet. Last year shortly after turning 10, his insurance premium with Tesco Pet insurance shot from c£60 per month to £103.84. Rightly or wrongly I paid it. I've now received my renewal price of £218.17 per month!....That's a 110% increase!!! Surely this isn't acceptable practice. In Kaiser's whole lifetime we've probably claimed around £2000 back for treatment. And as an older pet is likely than going down a route of… Read Full Review

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★★★☆☆

“rubbish administration”

Written on: 03/06/2015 by 112Blair (1 review written)

Whilst Tesco pet insurance are fine at paying out and claims, their administration team really does need to buck its' ideas up. I recently lost a cat due to a RTA and was at first told that the policy would not pay out for cremation when in fact it clearly states it does. I was them fortunate enough to acquire another cat and when the policy eventually came through some 6 weeks later, the cat's name is incorrect, even though I spelt it out and she is classed as not being spayed when she… Read Full Review

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★☆☆☆☆

“very very poor”

Written on: 26/05/2015 by RomyWalker (1 review written)

Although the policy was cheap, you get what you pay for. Having lost both of my kittens at 8 months old, it is now almost 3 months later and they still haven't paid up, even though the sum involved is only £250. We've had phone interviews which feel like we are in court and despite letters from the vets, witness statements to the fact that one was run over and bank statements, emails proving the cost of the kittens (£125 each, the vets being able to confirm their breed) there is still no sign… Read Full Review

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★☆☆☆☆

“Do Not Use. Premium £118 a month.”

Written on: 23/05/2015 by lola444 (1 review written)

My review is simple: I started insuring my beloved dog with tescos 10 years ago. The premium was low the . It increased by small amounts each year. As soon as my dog turned 10 it jumped to £56 a month. As soon as he turned 11 it jumped to £1-8 a month!!! Tescos reasons: boy dog, vet fees Increased, dog older and...I'd made a claim!! So you're penalised for your dog ageing and penalised for claiming!! Do not use. Try pet plan instead as they do not discriminate. I think this would be a… Read Full Review

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★☆☆☆☆

“Pet Insurance premiums extortionate”

Written on: 29/04/2015 by John291 (1 review written)

Hi, I just wanted to feedback how badly Tesco Pet Insurance treat their customers. I was attracted to them 12 years ago by the nice low monthly fee of £8, which stayed around that plus small increases until our dog was 8 years old, at which point no other pet insurance company will take a new policy and they had us captive. They then leapt to £50 a month, and have steadily increased, until this year the fee is £114.98 per month! I have cancelled my Tesco Pet Insurance, plus cancelled my… Read Full Review

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Gloriaphillips's Comment

Written on: 04/05/2015

Hi just had my renewal quote for 7 year old Jack Russell it went up over £80 for the year went online and did new quote with identical details and saved over £70 all tesco will tell me is my renewal quote was right! But even with 15% discount and no cover for first two weeks the renewal still doesn't equal whst they wanted to charge me. I will be contacting as many consumer programmes/magazines as poss to highlight the rip off if you blindly renew

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Love1's Comment

Written on: 08/05/2015

Yes, I completely agree I have been with them for years and I just received my new contract and it has gone up by £6.08 and when I called them they said that it's because my cat is now classed as older she is 9.5yrs old and god help me if she lives to 20! this is absolutely disgraceful, I keep my cat fit and healthy and they repay me with a larger fee because in their eyes she is old,, I am extremely angry at their attitude and as far as I am concerned all they regard pets insurance for is a way of making more money - Shame on them it's about time that we Tesco Pet Insurance payers let our feeling be known to them, but don't try and phone them as most likely you will end up speaking to some useless person in the office who really does not give a damn.

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★☆☆☆☆

“Pet Insurance premiums extortionate”

Written on: 29/04/2015 by John291 (1 review written)

Hi, I just wanted to feedback how badly Tesco Pet Insurance treat their customers. I was attracted to them 12 years ago by the nice low monthly fee of £8, which stayed around that plus small increases until our dog was 8 years old, at which point no other pet insurance company will take a new policy and they had us captive. They then leapt to £50 a month, and have steadily increased, until this year the fee is £114.98 per month! I have cancelled my Tesco Pet Insurance, plus cancelled my… Read Full Review

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★☆☆☆☆

“don't insure your pet with tesco ”

Written on: 21/04/2015 by Kelleyor105 (1 review written)

I had insurance with tesco for 8 years life time cover.my insurance has increased from £45 to £86 per month. They offered to put me on 12 months insurance to reduce the cost… Read Full Review

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Stoney61's Comment

Written on: 28/04/2015

mine is a very similar story. My Dog is 11 and this year the premium has nearly doubled. Can only assume Tesco do not want the risk on elderly pets.

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★☆☆☆☆

“Rip off! ”

Written on: 01/04/2015

Had my cat insured with them since I got him 8 years ago. They paid out for the car accident he was in but then put my premium up massively, when I tried to leave they said no other insurer would pay out as they would say it was related in some way to his car accident, but that they would, so I stayed and they kept putting my premium up. My cat now needs dental work but they won't pay out for age related dental work! I cannot afford the vet bill that's why I have insurance! So unless the vets… Read Full Review

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★☆☆☆☆

“Tesco Rip off Insurance”

Written on: 28/03/2015

A few yrs back took out this insurance for my boxer a basic policy which had limit of £4000.00 it stated it was for people that did not make unnecessary claims & that fees should be reasonable & necessary with that they promised the policy would not go up because of age or if you make a claim. The policy went up very unreasonable after the dog reached 7yrs last year was £130.00pm this year increase to £197.00pm the ombudsman is currently looking into it if you have same problem contact the… Read Full Review

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Nevesnanna's Comment

Written on: 29/03/2015

Hi, I made the mistake of taking out tesco pet insurance a few years ago only because they seemed reasonable....at the time....We started by paying £18.50 pm which increased dramatically because we made a claim. This year the renewal price is £167.50 pm. I understand that the premium will increase as with car & house insurance if you make a claim but this is extortionate. It is wrong that they can demand this increase because they know you cannot go elsewhere like you can with other insurances. Surely there is a regulator to control this. I will take your advice and contact the ombudsman thank you.

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★☆☆☆☆

“DONT TAKE OUT TESCO INSURANCE COVER”

Written on: 18/03/2015

I AM INSURED WITH TESCO BANK WORST EXPERIANCE EVER,JUST RECENTLY I WAS INVOLVED IN A ROAD TRAFFIC ACCIDENT AND I HAVE NOW BEEN TOLD I MIGHT HAVE TO PAY OUT FOR THE OTHER SIDES COMPENSATION AND FOR THERE CAR AS THEY ARE NOT INSURING ME AT THE TIME OF THE ACCIDENT WORST THING IS THEY CANT PAY OUT SO THEY ARE TRYING TO MAKE ME PAY FOR IT SO I AM GOING TO HAVE TO SEE A SOLICITOR AND GO TO COURT THE PERSON WHO IS DEALING WITH MY CLAIM WAS A HORRIBLE WOMAN FELT LIKE SHE WAS TRYING TO PRESSURE ME AND… Read Full Review

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★★☆☆☆

“review on the help of the chat live”

Written on: 14/02/2015 by Emerson143 (1 review written)

when you chat to the person online all they keep telling you to do is ring their 0845 num which is no help at all considering that number is expensive and most other insurance companies are free phone numbers… Read Full Review

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★☆☆☆☆

“total rip off. they double the premium every year!”

Written on: 31/01/2015 by fehrbehr (1 review written)

Tesco start you off on a super cheap intro package but every year, regardless of claims, they up it by at least 50%. My cat policy was at £56 last year and this yuear has come in at £105!! SERIOUSLY? when I phone to complain I was told 'too bad'. also, they REFUSE to put my newest cat on the same policy as the other two cats so I can get the multi pet discount. AVOID!… Read Full Review

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★☆☆☆☆

“Refusal of claim despite expert vet opinion ”

Written on: 26/11/2014 by Wise114 (1 review written)

both my dogs have been insured with tescos. The oldest one for 7 years. He has developed a severe grass allergy and needs immunotherapy but tescos have refused the claim on the basis that he once got steroid tablets back in 2010?! They have now had 2 letters from the senior vet in the practice and still have refused to pay. UTTER JOKE'!… Read Full Review

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★☆☆☆☆

“Customer service nightmare”

Written on: 01/11/2014 by Octavio104 (1 review written)

I have had pet insurance for a few years with Tesco but not claimed. The renewal came in and like so many others it had gone up a lot. I called to cancel and was advised it would be cancelled and I had one last Direct debit to be made. I allowed this and then cancelled the D/D. I then received a letter saying my bank had declined the payment for a request after the insurance was cancelled. I again called Customer service and they said oh it was letters generated by a computer and ignore it my… Read Full Review

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★☆☆☆☆

“total lack of customer loyalty”

Written on: 23/10/2014 by srn505 (1 review written)

Have had my dog jack insured with tesco for 7 years, with no claims whatsoever, my 8 th year premium has gone up by over 20%, prices rise you may say, but complaints dept finally admitted that my cover for a new customer with the same dog would be £5 less per month with also currently £30 of free tesco vouchers!!. When i asked complaints to do something about this i was offered £20 of tesco vouchers or a monthly reduction of about a £1,seems to be a form of negative no claims bonus… Read Full Review

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★☆☆☆☆

“19 year old cat, insured with Tesco for his entire...”

Written on: 15/10/2014 by RodneyWright171 (1 review written)

19 year old cat, insured with Tesco for his entire life and now I discover that conditions are not paid out for after 12 months...I guess I should have read the small print but at nearly £40 a month I could have covered the cost of the treatment by saving up. Just feels like a really awful thing to do to people; I'm fortunate enough to be able to afford the cost of his ongoing renal treatment but what about those who can't and have to rely on their insurance? My advice is to set up an account… Read Full Review

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Deskfan's Comment

Written on: 15/10/2014

update; just discovered all Tesco policies were migrated from RBS 23.01.2011...awaiting further detail from underwriters

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★☆☆☆☆

“Beware of changes to the policy”

Written on: 26/09/2014 by DarrenBaxter496 (1 review written)

I took out a policy 10+ years ago. A couple of months ago my dear pet died and the vet bill was £150 which included cremation. I read Tesco policy online which stated it would pay £120 towards death and cremation costs. However, when I tried to claim, Tesco would not pay out. They said it was not covered by the policy as dated 2004. Don't be caught out and don't assume that "your" policy is the one that is shown as being current on the provider's website. I think they should send a… Read Full Review

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★★★★★

“Professional, kind and helpful staff”

Written on: 18/09/2014 by bfWilkinson23 (1 review written)

My dog was hit by a car recently (and luckily survived due to excellent veterinary care). While the whole experience was very worrying and stressful it was made much easier to cope with the by the incredibly professional and knowledgeable staff at Tesco Pet Insurance Because my claim dealt with two aspects of a claim (vet care and third part liability for the car driver) I have had to deal with two separate Claims departments, but they were both equally kind, helpful and informative, making… Read Full Review

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★☆☆☆☆

“Paid for many years no claims made on Tesco's pet...”

Written on: 29/08/2014 by Buddy2526 (1 review written)

I feel I have been ripped off! I paid for many years tesco's pet insurance with no claims made on my policy. Increased this year double the cost due to my dog being 11. Then to be told I was being charged extra because of others. I was disgusted. This I feel is discrimination. How can the policy double? Being a responsible dog owner I take great care where I walk my dog what he eats and regular required treatment to ensure he is fit. I was assured some one would ring me, as I asked that an… Read Full Review

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