Tesco Pet Insurance Reviews - www.tescobank.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Customer service nightmare”

Written on: 01/11/2014 by Octavio104 (1 review written)

I have had pet insurance for a few years with Tesco but not claimed. The renewal came in and like so many others it had gone up a lot. I called to cancel and was advised it would be cancelled and I had one last Direct debit to be made. I allowed this and then cancelled the D/D. I then received a letter saying my bank had declined the payment for a request after the insurance was cancelled. I again called Customer service and they said oh it was letters generated by a computer and ignore it my… Read Full Review

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★☆☆☆☆

“total lack of customer loyalty”

Written on: 23/10/2014 by srn505 (1 review written)

Have had my dog jack insured with tesco for 7 years, with no claims whatsoever, my 8 th year premium has gone up by over 20%, prices rise you may say, but complaints dept finally admitted that my cover for a new customer with the same dog would be £5 less per month with also currently £30 of free tesco vouchers!!. When i asked complaints to do something about this i was offered £20 of tesco vouchers or a monthly reduction of about a £1,seems to be a form of negative no claims bonus… Read Full Review

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★☆☆☆☆

“19 year old cat, insured with Tesco for his entire...”

Written on: 15/10/2014 by RodneyWright171 (1 review written)

19 year old cat, insured with Tesco for his entire life and now I discover that conditions are not paid out for after 12 months...I guess I should have read the small print but at nearly £40 a month I could have covered the cost of the treatment by saving up. Just feels like a really awful thing to do to people; I'm fortunate enough to be able to afford the cost of his ongoing renal treatment but what about those who can't and have to rely on their insurance? My advice is to set up an account… Read Full Review

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Deskfan's Comment

Written on: 15/10/2014

update; just discovered all Tesco policies were migrated from RBS 23.01.2011...awaiting further detail from underwriters

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★☆☆☆☆

“Beware of changes to the policy”

Written on: 26/09/2014 by DarrenBaxter496 (1 review written)

I took out a policy 10+ years ago. A couple of months ago my dear pet died and the vet bill was £150 which included cremation. I read Tesco policy online which stated it would pay £120 towards death and cremation costs. However, when I tried to claim, Tesco would not pay out. They said it was not covered by the policy as dated 2004. Don't be caught out and don't assume that "your" policy is the one that is shown as being current on the provider's website. I think they should send a… Read Full Review

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★★★★★

“Professional, kind and helpful staff”

Written on: 18/09/2014 by bfWilkinson23 (1 review written)

My dog was hit by a car recently (and luckily survived due to excellent veterinary care). While the whole experience was very worrying and stressful it was made much easier to cope with the by the incredibly professional and knowledgeable staff at Tesco Pet Insurance Because my claim dealt with two aspects of a claim (vet care and third part liability for the car driver) I have had to deal with two separate Claims departments, but they were both equally kind, helpful and informative, making… Read Full Review

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★☆☆☆☆

“Paid for many years no claims made on Tesco's pet...”

Written on: 29/08/2014 by Buddy2526 (1 review written)

I feel I have been ripped off! I paid for many years tesco's pet insurance with no claims made on my policy. Increased this year double the cost due to my dog being 11. Then to be told I was being charged extra because of others. I was disgusted. This I feel is discrimination. How can the policy double? Being a responsible dog owner I take great care where I walk my dog what he eats and regular required treatment to ensure he is fit. I was assured some one would ring me, as I asked that an… Read Full Review

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★☆☆☆☆

“SUCK YOU IN THEN SPIT YOU OUT”

Written on: 14/08/2014 by margw (1 review written)

The quote I had for my pedigree cat was good and thank goodness I did not have to claim. My renewal for my second year came through and it had gone up 75%.I was disgusted. I phoned to cancel my policy and was told they would ring me back, that call never arrived so I phoned again as was told they could look for a cheaper quote!! WHY didn't they do that in the first place. Don't touch them they are a rip off. To add insult to injury I then had a feed back survey over the phone and when I… Read Full Review

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★☆☆☆☆

“Won't pay out”

Written on: 07/08/2014 by 474York (1 review written)

Tesco would not pay out when we claimed for a dental abscess. They said it is classed as general maintenance of the dog such as fleas and worming. This is not true because you can prevent fleas and worming you cannot prevent an abscess which is an infection and unpreventable. We took out the most expensive policy which seems pointless if they make excuses not to pay out when needed. My dogs eye swelled up and burst as a result but Tesco did not want to know… Read Full Review

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★☆☆☆☆

“Direct Debit hell!”

Written on: 31/07/2014 by Wilkinsonxy97 (1 review written)

Awful customer service. Very inflexible and very difficult to cancel the policy. They won't let you close it and won't let you pay in any other way except direct debit. They don't listen at all.Very frustrating… Read Full Review

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★☆☆☆☆

“Extortionate Price Renewal”

Written on: 28/07/2014 by StanleyP (1 review written)

I took out an annual pet insurance with Tesco several years ago the original cost was £38. Now my dog has reached the age of thirteen and has had a few operations the cost has risen to £98.40 per month. They also refused to pay for his latest operation as it was classified as an existing condition. I appreciate that I should have read the small print - and opted for the Life Time Cover - something that is not widely promoted by insurance companies as a rule, so my advise would be to never… Read Full Review

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★★★★☆

“No Quibble service”

Written on: 25/07/2014 by Alex_J (1 review written)

I am a German boxer lover and this is my 3rd one. Boxers are prone to injuries or various illnesses so I dealt with lots of insurers in the past. Currently I am with Tesco on their Superior cover and unfortunately there were bills, high bills. Though it takes them a while to process claims, they paid all without any problems. One occasion when I had to write to them to accept new injury (I had to supply supporting documentation and letter from the vets) which they previously classified as… Read Full Review

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★☆☆☆☆

“APPALLING CUSTOMER SERVICE”

Written on: 17/06/2014 by bsShea498 (1 review written)

Vet contacted insurer to establish if treatment - namely xrays (diagnostics) would be covered to establish what was wrong with my pet.It took several calls by my vet to Tesco Pet Insurance and the need to fax my pet's medical history not once but twice as they denied having received it the 1st time and then for them to decide that as I had taken my pet to the vet in 2013 as he was limping the claim was denied as they had decided that my pet had a pre existing condition.I would like to know… Read Full Review

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★★★★★

“First Class Service”

Written on: 22/05/2014 by Monaghanra165 (1 review written)

Highly recommended, only had policy 11 months but had to make a claim. Despite only paying £12.50 monthly they settled a claim for nearly £2500.00 Claim dealt with quickly, girl on phone really polite and helpful. Cannot understand negative reviews if you read policy conditions it is clear what is covered. Highly recommended, just renewed again… Read Full Review

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★★★★★

“Excellent”

Written on: 20/05/2014 by razzzzzzz (1 review written)

I thought tesco were a little on the expensive side, but just as I was about to cancel my cat fell ill. There were 2 separate claims put in and they covered the cost total £2000 without any hassle. The customer service were very helpful and sympathetic. I will stay with Tesco for life… Read Full Review

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★☆☆☆☆

“Do not use tesco insurance if your dog has EVER been ill!!”

Written on: 16/05/2014 by Faganrh1954 (1 review written)

My dog accidently scratched his eye with his dew claw- he had done this a year previously with another insurer. Because of this Tesco refused to pay because it is the same condition even though it is not a continuing condition. So if your dog has EVER had an illness or accident, do not use Tesco pet insurance as they will not pay if it happens again… Read Full Review

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★★☆☆☆

“Helen”

Written on: 10/05/2014 by Molloy138 (1 review written)

Has my dog insured for 12 years (took over from RSPCA insurance which initially had) premiums went up yearly, was paying £50 monthly when unfortunately had to have him put to sleep.Contacted Tesco to inform and cancel policy do not pay for euthynasia,check small print also continued to take payments next month, do not do part refunds so paying insurance for a deseased dog.Very upsetting… Read Full Review

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★★★★★

“Good service”

Written on: 10/05/2014 by Gallowaydc346 (1 review written)

I would like to say how impressed I am with tesco pet insurance, I've just put a claim in for my dog and tesco payed up straight away , explaining everthing very clearly and easily thank you will be swapping my other dog over very soon… Read Full Review

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★☆☆☆☆

“not lifetime cover.”

Written on: 16/04/2014 by geraldmk01 (1 review written)

on taking out insurance with Tesco I thought I had the peace of mind my dog was covered for life but on my dog developing diabetes when 5 years old and obviously needing on going treatment for the rest for his life, he is now 8 and my vets fees cover has already ran out. isn't lifetime cover at all. wouldn't use them again… Read Full Review

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★★★★★

“GREAT!”

Written on: 02/04/2014 by Melanie1357 (1 review written)

Great Insurance , made 4 claims all where paid with no problems and they where not small amount , which took a lot of worry off me with my dog being so ill… Read Full Review

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★★★★☆

“No issues”

Written on: 29/03/2014 by Angellese (1 review written)

I have Tesco insurance for my current dog and with my previous dog who unfortunately is now at rainbow Bridge. I have made numerous claims over time and each claim was paid without any hassle or argument. There was sometimes a delay in us being paid back but the delay wasn't extensive. The monthly fees are competitive too when you compare like for like. My only wish is that they offered a life time policy which would have made me give the full 5 start rating… Read Full Review

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