Premier Inn Reviews

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★★★☆☆
3.3 / 5
188
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  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

Summary

With 500 hotels across the UK, Premier Inns is the UK's biggest hotel chain. Premier Lodges and Inns are a popular budget hotel.
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Latest Reviews

★★☆☆☆

“travelodge are better for 3 adults in one room”

Written on: 04/12/2016 by ReinaMorse (1 review written)

Always used premier inn but have found out that Travelodge can accommodate 3 adults in one room...absolute result...costs us half the price as we only need 1 room and not 2 rooms...always use Travelodge now… Read Full Review

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★★★★★

“Great place to stay”

Written on: 29/11/2016 by voCowan183 (1 review written)

Had a great stay here, had evening meals here all very good and value for money, accommodation very good. Location ideal for visit to York and surroundings area. Staff very pleasant and extremely helpful. Will certainly stay here again… Read Full Review

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★★☆☆☆

“COLD cold cold”

Written on: 26/10/2016

Currently staying at premier inn Aberdeen. Room is freezing, complained and told the thermostat only adjusts so far. Computer say's no from reception. No breakfast included although he boking system appeared to say otherwise. Told that there is ' a separate company' next that does breakfast. ( Toby carvery ) Asked to pay for stay on checking. Customer service abrupt and soviet style. Dirty stair carpet for there days now builder mud walled in… Read Full Review

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★★☆☆☆

“Shrewsbury Premier Inn - What has happened ?”

Written on: 11/10/2016 by Karan232 (1 review written)

I have been staying at the Shrewsbury Premier Inn for at least ten nights every month for the past two and a half years. I have always thought the food was very good, good service, friendly staff and comfortable bedrooms. What has happened ? The quality of the food has been degraded, many items have changed and it is not quality food. The salmon is cheap, the battered prawns are too spicy, the battered fish is cheap supermarket boxed fish, the tomato and mozzarella is poor and looks… Read Full Review

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★☆☆☆☆

“Unfriendly and discourteous”

Written on: 19/09/2016 by JoselynHowell361 (1 review written)

Clacton seafront. Very discourteous. Rooms not cleaned… Read Full Review

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★☆☆☆☆

“Failing on mobility issues”

Written on: 25/08/2016

BIG problem for me with Premier Inn. Always thought they were great until I started with mobility issues. All I want is a twin room (travelling with a companion) with a disabled bathroom. ie, no bath, just a shower. No problem you would have thought but, sorry, I can't find this facility. I have requested this in at least seven hotels up to now and the best they can do is a put me up bed to be added to the room. In a disabled access room, (now called accessible) they take out the sofa bed to… Read Full Review

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★★★★☆

“new years eve party”

Written on: 06/01/2016 by cmReyes104 (1 review written)

we stayed at the premier inn for 2 nights. the hotel is very central and is an easy walk into the city. the room was lovely, we stayed in room 103 which did look over a main rd, we didn't hear much noise though. the only thing i could realy moan about is .....could you provide biscuits to go with the tea/coffee. the staff as always are always pleasant and helpful… Read Full Review

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★☆☆☆☆

“Awful awful awful”

Written on: 21/11/2015

I stayed in a room that has cost me £200 for ONE night EXCLUDING breakfast. I have a sink that smells because the overflow hasn't been cleaned since the sink was installed. Fill the sink too full and the water is full of crud from the overflow. I take a shower and end it standing calf deep in water as the bath drains so slowly. I have complained three times to reception and they tell me that everything is fine. The lady manning the reception is unbelievably ambivalent in her response to… Read Full Review

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★☆☆☆☆

“No customer service, no loyalty, no gratitude. ”

Written on: 22/10/2015 by Bastet2015 (24 reviews written)

No customer service, no loyalty, no gratitude. I have used Premier Inn for many years for business. In fact, I have used no other hotel. I ONLY used Premier Inn. I have given them mounds of business. My work is quite routine, so I am often able to schedule my visits with 100% accuracy and without issue. For this reason, I book the cheaper, non-amendable rooms. This time, circumstances changed AND I also became ill as luck would have it. I know, I ordered a non-amendable, non-refundable… Read Full Review

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★☆☆☆☆

“Wouldn't ever go again ”

Written on: 25/08/2015 by JanessaMattingly214 (1 review written)

On my way to a funeral, I stopped by a Premier Inn for the night (as the funeral was tomorrow)and the room was lovely, open and had everything I needed for the night. When switching on the bathroom light, there was a horribly loud noise from the fan, and I couldn't stand to have it on. When coming to go to sleep, it was unbearable. The springs in the bed made it feel like my ribs would break if I slept on my side, and I tossed and turned for a legit 4 and a half hours. It's 4:13am right now… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 23/08/2015 by CarineB (1 review written)

This hotel is well located and comfortable. But, do not rely on customer relations! We booked through internet 4 nights for the end of April in this hotel, and money was taken from our bank account the same day. When we arrived, we have been really surprised to have to pay again (they did not find our online payment). Up to today, despite of several phone calls and emails, it is impossible to have the same person twice, and we are still waiting to be paid back. … Read Full Review

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★★★★★

“Lovely hotel”

Written on: 09/08/2015 by Marie40 (1 review written)

Staff very friendly made you feel very welcome and very friendly and helpful. Staff made a really fuss off the kids One of the nice stays ever staff made it more special Great stay not far from Sherwood Forest Rooms were lovely and clean beds very comfy Would definitely stay here again Lovely breakfast and lots of choice for adults and kids… Read Full Review

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★☆☆☆☆

“;-;”

Written on: 08/07/2015 by AshleePierce269 (1 review written)

-; MAKE ME CRI SO MUCH AND I NEVER STAY AGAIN ;-; HOW DARE THEY… Read Full Review

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★★★★☆

“premier Thorpe bay”

Written on: 21/04/2015 by Suarezqz1956 (1 review written)

We have stayed at premier inn Thorpe bay for many years and loved it but this time the changes have not Been good. No breakfast offered except fattening fry up or croissants to take back to room.cereals can be got at extortionate rates at Toby Calvert and coffee. Fruit juice extra. No ambiance at the Toby Calvert. Before it was so friendly and intimite… Read Full Review

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★★★★☆

“Needs improving”

Written on: 14/04/2015 by Lucianq72 (1 review written)

Friendly staff and welcome. Mattress a bit worn. Breakfast on the first day was disappointing, but improved. Parking not as good as other Premier Inns. Restaurant did not work. As this is a new hotel, it may need a complete review of this new concept and tweek the things that are not working. Good location but something not quite right… Read Full Review

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★★★★★

“Christmas Break”

Written on: 25/12/2014 by hospitalbabe (1 review written)

Staying at Leeds City West Premier Inn. Lovely clean hotel. Staff brilliant, have yet to sample breakfast. Although it's Christmas Day we have had our room cleaned, towels changed & teas & coffee's replaced. Won't use Travel Lodge again!!!!! Mr & Mrs Williams… Read Full Review

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★★★★★

“CARDIFF: Cheap, clean, comfy bed, amazing sleep. Amazing!”

Written on: 26/10/2014 by disgruntledbastard1 (5 reviews written)

The staff were pleasant and accomodating. Bed was amazing and so comfy, I slept like a baby. Cheap as hell considering others are double the price Quiet, no noise Clean everywhere, clean bathroom. One minor complaint is that we had to leave at 10, whcih was a bit early for my taste Would definately use it again, well done premier inn… Read Full Review

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★★★☆☆

“poor service ”

Written on: 18/09/2014 by greenbin (1 review written)

slow service in restaurant on evening meal was not asked would we like another drink during meal came out of restaurant at 10pm to be told it was last orders for bar and shutters on bar went down at 10.30pm poor bed even though we were told everybody was happy with the new beds this was not a new bed in room 228 as the mattress sagged on the right side causing a uncomfortable sleep we also had the lorries from the circus that lined up along the road they had packed up for the day but… Read Full Review

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★★★★★

“very impressed with premier inn west derby liverpool”

Written on: 24/08/2014 by tigger12343 (1 review written)

Recently spent two nights at west derby Liverpool to visit Anfield , staff very welcoming on arrival was even sent text message to book table for dinner that evening before arrival , room was lovely food at beefeater on site was excellent staff there very friendly and helpful, even housekeeping were lively housekeeping staff were friendly… Read Full Review

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★☆☆☆☆

“gave me an expensive bad room when a good one was...”

Written on: 24/08/2014

Premier Inn, Whitstable: The beds are comfortable and my room was spotlessly clean. However, it was atrociously noisy, and, when I looked out the window the motorway was directly below. The price for this small, extremely noisy room was 100 pounds a night! When I visited my friend's room, FOR WHICH THEY HAD ALSO PAID 100 POUNDS A NIGHT, it was double the size of mine. It was also quiet as it was on the side away from the motorway. At reception I asked for another, quieter room, or… Read Full Review

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