Premier Inn Reviews
Summary
With 500 hotels across the UK, Premier Inns is the UK's biggest hotel chain. Premier Lodges and Inns are a popular budget hotel.
Media Gallery for Premier Inn
Latest Reviews
★★★★★
“Deer Park Livingston”
Written on: 17/05/2013
Where do I start, I've stayed here since Jan 13, 4 nights a week and in all that time the thing that keeps me sane is the help, generosity and general well being of ALL the staff, names that jump to mind are Jane,Rita,Lisa,Georgina and in the Beefeater Christeen and Susan and at night Claire. The rooms are always tip top clean, if you need anything all you have to do is ask and if the lasses can get it for you they will and always with a smile, even though some days you can tell they're a... (read more)
★★★★☆
“Staff very helpful, Room very clean.”
Written on: 15/05/2013
On arrival at the Premier Inn, I realised that the hotel was close to a busy road and could be noisy. As I am a light sleeper I asked if we could have a room at the back. We had been allocated a room at the front as I had booked a twin room and the rooms at the back appeared to be double rooms. The receptionist was really helpful and arranged for the beds to be moved around so we could have a room at the back. All the staff were really helpful and the room was quite, clean and the shower... (read more)
★★★☆☆
“Staying at Stockport ”
Written on: 02/05/2013 by 123Adams
Room was really nice and the staff where great but as for the food next door was the worst and most of the staff really rude avoid (read more)
★☆☆☆☆
“Nothing Premier here!”
Written on: 23/04/2013
I have stayed here many times and it has been ok for the price. Had to cancel my latest trip due to illness and still cannot get a refund for the breakfasts I paid for. Staff could not care less in particular the manager. My advice is to avoid this place if you can. (read more)
★★★★★
“We stayed at CAMBRIDGE NORTH (Girton) Premier Inn on...”
Written on: 06/04/2013
We stayed at CAMBRIDGE NORTH (Girton) Premier Inn on 28/03/13 First time i have stayed in a premier Inn and it was a wonderful stay, stayed one night as a stop over on a long Journey, the room was clean, warm and modern we had a great nights sleep staff very nice, polite and helpful, food in the beefeater next door was fine. will be staying in more premier Inn's knowing we will have a goodnights sleep and get vaule for money. (read more)
★★☆☆☆
“A RENAME SHOULD BE MADE”
Written on: 28/03/2013
My only recommendation for Premier Inn - They should rename to Sheriff of Nottingham Inn, considering what the charge and what they offer – Night Time Robbery. (read more)
★★★★★
“Excellent value”
Written on: 20/03/2013
Excellent location, just 5-10 minute walk from the underground. Pleasant surroundings with views of the Shard from some rooms. Rooms generally very quiet.Check in easy and quick. All staff very helpful, polite and cheerful!. Rooms clean and fresh smelling. Breakfast wonderful. Thoroughly recommend to all. (read more)
★☆☆☆☆
“SNOW GOOD”
Written on: 12/03/2013
Due to travel across country, heavy snow forecast so before setting out we ring Ebbw Vale Premier Inn to ask how the weather was. 'Terrible, even housekeeping staff can't get in. I would advise you not to come. The company has a refund procedure in these instances.' Oh no they don't, they still take the money from your account even though it wasn't you who cancelled. Repeated emails and letters to their complaints department and not even the good manners to reply, nothing! What a... (read more)
★★★★★
“Several great stays at different locations can't be wrong?”
Written on: 09/03/2013 by intercityboi (8 reviews written)
Myself and my partner have stayed at several different Premier Inn's and we have never had a bad stay at any. The rooms have always been immaculately clean and the staff/service has always been top notch. Our most favourite stay was at the Heathrow Premier Inn. The atrium containing the check-in, bar, restaurant and Costa Coffee shop is just amazing. From the back, you can also watch the planes coming in to land. The food was very good and the whole place had a very good ambiance to it.... (read more)
★★★★★
“Stayed at Sunderland Inn A19/A1231 WessingtonWay...”
Written on: 25/02/2013 by Walker-Smith
Front of desk girl Vicki was like being welcomed by a family member,she was lovely and friendly and so helpfull and a great sence of humour!.Allthough we only stopped over one night,from a national athletic eventin Sunderland it was a very pleasant stay.Hotel and room was excellant,clean,lovely and warm following the cold night and day we had ,along with a heavy fall of snow it left my missis,me and my son with a pleasant first visit to a premier Inn.After we had booked in and had a lovely... (read more)
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Showing 1 - 10 of 154 Reviews
★★☆☆☆
“not good night”
Written on: 25/02/2013 by pdh21
firstly:- no complaint about room. a good nights rest for £29? no way. it costs nearly £80 minus breakfast. our room was no1 quite near reception and people arriving through the night stood at the door outside our room chatting to reception then to each other about which way to go. this happened about every 15 minutes until approx 4am. at 2.30am the fire alarm went off but nobody explained why and we were left in our room. next morning we were told somebody was smoking in... (read more)
★★★★★
“Premier Inns are great”
Written on: 19/02/2013
As a family we always try to use a Premier Inn wherever we are travelling and the one at Southampton near the cruise terminal has to be the best by far! One small point is that unlike many B&B establishments, they do not offer any Gluten free food for breakfast such as GF bread or cereal (read more)
★☆☆☆☆
“Do you care? ”
Written on: 15/02/2013
I have never stayed in Premier Inn, but I worked there for a short period of time and I was shocked by the level of hygiene and culture of the staff there. Even the supervisors were not organised and motivated to work properly. With the customer service everything was ok, also rooms looked clean and tidy, however……the hotel was not so clean how it looked. If we don't see anything, we don’t care about it, but I was shocked when I saw how filthy and smelly staff rooms and storage rooms:... (read more)
★★★★★
“Pretty good ”
Written on: 31/01/2013 by R_badger (1 review written)
Stayed in Premier Inn a couple of times now. It's quite nice, actually. The rooms are clean and comfortable and have, so far, been very quiet. I have always had a decent nights sleep. The restaurant is pretty good. Not really need to go searching for somewhere else to eat. The breakfast is a help yourself affair, with plenty of choice and well cooked. (read more)
★★★★★
“not to be missed”
Written on: 28/01/2013 by winni (1 review written)
we had a family party in blackpool and booked 3 family sized rooms. last minute we decided not to take our 2 children but kept the family room. the guy on reception, thomas, when realising we had left kids at home offered to remove our extra beds whilst we were out.when we came back from the party, our room was perfect. my wife also put our room key next to her phone and this stopped it from working.again thomas put this right straight away.each time he was extra curteuos, and genuinely... (read more)
★★★★☆
“double booked”
Written on: 05/01/2013 by adda67 (1 review written)
i have recently booked a three night stay at the south shields port of tyne premier inn. whilst checking my e-mails it appears to be double booked.the reservation numbers are APAR43966 (read more)
★☆☆☆☆
“Customer Service”
Written on: 23/10/2012 by garymj
Whilst I have been a user of Premier Inn for some years now and have enjoyed good food and good nights sleep I find it very disappointing that the company who have good hotel staff who are very helpful have some very inconsiderate people who answer the telephones when you wish to discuss issues.Whilst appreciaiting that pre-booked bookings have a no refund policy I do believe that for genuine regular business and socila users a little more sympathy could be administered. A family problem has... (read more)
★☆☆☆☆
“Premier Inn Great Giveaway Incentive - Massive Fail!”
Written on: 22/10/2012
This review is not aimed at criticising the standard of one or more Premier Inns as generally the company offer real value for money in terms of accommodation and restaurant facilities. However, when it comes to their well advertised Great Giveaway the company fall well short of the service that you would expect. The Great Giveaway is basically an offer of a free nights accommodation for every 3 nights you stay at a Premier Inn. This does not include consecutive nights but 3 nights at a... (read more)
★★★★★
“great stay at durham east and runcorn east brill”
Written on: 10/10/2012 by speedycat100 (2 reviews written)
Stayed at premier inn runcorn east and durham east both these sites have lovely helpful staff nothing seems to much trouble . The table table pubs are great and food is good bar open untill 12 o clock food served untill 10.Would recommend as always get good nights sleep as beds are lovely and big really comfy.Not found anything to say bad about this chain of hotels thanks to all your staff at these sites please keep up good work and value your staff as they seem really nice and are trained... (read more)
★★★★★
“Is the standard to high”
Written on: 06/10/2012
Just back from breakfast and in to the second day of our two night stay at the brand spanking new premiere inn Glasgow.We did not know this when we booked ! And in the first week of opening you would expect a few teething problems, but not here.I am having difficulties finding anything bad to say about this place, the staff are all polite helpful and efficient.nothing to much trouble, in fact the staff were actually awake at breakfast this morning and that's a first in any hotel we have... (read more)
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Showing 11 - 20 of 154 Reviews
★★★★★
“Premier inn and brewers fair restaurant ”
Written on: 03/10/2012 by Berryberry (1 review written)
We have just stayed in the Premier Inn Sterling and had a very pleasant stay every thing was nice and clean in the room the staff were very helpful, we had a meal in the restaurant and also breakfast. We were really pleased with the service, the food was very good and arrived quickly. The waiters and bar staff were really friendly and professional, a nice change these days . Breakfast was well cooked and again we were very pleased with the waiters who were very polite and genuin it was a... (read more)
★★★★★
“Clean, comfy, friendly staff.”
Written on: 02/10/2012 by Debrenz
We stayed at Caerphilly, (Corbetts Lane). We arrived early and the staff made sure we had a room to book into. The room was lovely, so clean and tidy, not a speck of dust to be seen. The bed was huge and very comfy too. We were even surprised to find that they had shower wash and shampoo dispensers in the showers. The staff then helped us plan our visits while we stayed with them, even writing down directions for us. Nothing seemed to be too much trouble. We then made our way to the... (read more)
★★★★★
“Made our weekend”
Written on: 10/09/2012 by Scooterboy66
Staff so friendly and full of fun, Reception staff ( didnt get her name but had Liverpool accent ) where amazing as where bar and floor staff in restaurant. couldnt fault or stay, roll on next year. (read more)
★★★★☆
“Andover, Hampshire PI”
Written on: 08/09/2012
I have always enjoyed staying at this location and if I have had any hitches the management have always taken care of them. The room is spacious, clean and there is always plenty of hot water. As a woman traveling alone most of the time I have always felt safe here. The only problem I would say I have encountered is the fact I can never get a car space in the evening when the restaurant is open as they are taken by those calling in for dinner. This means I have to park further away from... (read more)
★☆☆☆☆
“Terrible!”
Written on: 03/09/2012 by Suepat10 (1 review written)
My father made a reservation for my son and I to stay at Grantham on 2 Sept. I telephoned the Thursday before to day I would be paying by cash on arrival and to confirm my fathers 'holding' card wouldn't be charged. Arrived at hotel Sunday evening to be told they only accept cash with ID. Why didn't customer service tell me this when I phoned?? They would not accept my bank card as ID, wouldn't let us stay without my father to verify his 'holding' card so we had to come home BUT they are... (read more)
★☆☆☆☆
“3ds stolen by maid”
Written on: 31/08/2012
My 3ds was stolen by a maid at the premier inn in Euston London. The only reason I gave 1 star is because the manager was helpful She found out a maid had been in the room when we were out and that She wasn't suposed to be there.the maid was CAUGHT ON CCTV and yet the Hotel said it wasn't enough proof and they wouldn't refund.we eventually Got them to refund us for the holiday and buy me a new 3ds when we threatened them. (read more)
★☆☆☆☆
“completesave booking scam”
Written on: 29/08/2012
Booked room, now find £10 a month taken from my account without my knowledge or agreement. Try to call and given another phone number which cuts straight to muzak. Will never stay in a Premier Inn again. (read more)
★★★★★
“Gold Gold Gold”
Written on: 28/08/2012 by chester22 (1 review written)
I stayed at Stratford next to Westfield with my wife and two little Girls and it was a pleasure the staff were lovely the room was lovely and the food was lovely 10 out of 10 all the way from us :-) (read more)
★☆☆☆☆
“Terrible customer care!!!!!!!!”
Written on: 24/08/2012 by Ellapied
arrived with my family. 3 children one being a sleeping baby. All needed feeding showering after a long day at the beach!!! Arrived to pay with cash as I had left my purse at home and got turned away with my children as they don't accept cab without id!!! They did say no shows are charged to the card you guarantee the booking with but wouldn't charge my card for me to stay????? So can happily take your money if you don't show buy I was there with cash or my card on system with name address ?... (read more)
★☆☆☆☆
“Booking Scam”
Written on: 17/08/2012 by smiler1 (1 review written)
When you book up with this firm beware of the booking scam,they will sign you up for Complete savings .co.uk and then take money out of your account without your permission.It happened to me they had £11.25 ot of my account .Show your protest and book with someone else I did (read more)
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Showing 21 - 30 of 154 Reviews
★★★★☆
“Why don't they have rooms with showers”
Written on: 17/08/2012
Good stay, friendly staff and typical Premier Inn. Good clean and very boxy rooms However it is about time that Premier Inn offered rooms with shower cubicles rather than baths with showers over bath. I find it very hard getting in and out of the bath and I am not that old yet. Disabled or elderly people must really struggle. Please offer a choice of washing facilities. (read more)
★★★★☆
“staying at premier inn Stirling”
Written on: 30/07/2012
hi it took me week or so to get my grandson to do review for me my syay at premier inn stirling was good just 1 little thing i stayed over on 17th july till 18th july was woke in morning with loud music about 10.30am wanted we lie in as checkout not till 12 noon when i got up and left it was the cleaners music on the other rooms she cleaning that made the noice they really should not have the music on till after 12 noon when guests are away. Would have gave 5star if no music in corridor. (read more)
★★★★★
“First time staying- Fantastic!”
Written on: 16/07/2012 by gregbanwhite
Due to missing our return flight from Faro we had to check into the Premier Inn East Midlands Airport at 2am. The process was painless and the room fantastic! The breakfast is amongst the best I have ever had The staff were all fantastic I have never stayed in one before- but I'll be back! I will also be recommending the brand to family and friends (read more)
★★★★★
“Superb Customer Service”
Written on: 09/07/2012 by Inter1967
I stayed in the Premier Inn near Derby city centre, just off the A52. Never have I met a bunch of guys so committed to helping me with my disabled daughter. Nothing was too much trouble for them, always willing to help, always looking to see if they could do anything for me. Special mention to Emmanuel - he said he was only doing his job, but the time and help he gave to us meant so so much. We had a wonderful stay in Derby, thank you so much Premier Inn and definitely see you again Mick (read more)
★★★★★
“Excellent service ”
Written on: 26/05/2012 by DebbiemcCarthy (1 review written)
We arrived at the hotel in Southend to a warm welcome. On the way to our rooms the room attendants greeted us in the same manner. The room was spacious and immaculate. All in all we were really impressed with the customer service and will book with this chain again. (read more)
★★★★☆
“stoke on trent”
Written on: 02/05/2012
Hotel was clean , the food was good and the staff were helpfull thanks G lewis (read more)
★★☆☆☆
“Hotel Chairs and internet policy”
Written on: 18/03/2012 by Joydeb
I would like to draw attention to all who plan to do some works in their computer and you have back problem.I travel throughout the world and never found so badly designed chairs any where.Chairs in all Premier Inn is with same design and could post the photos to explain the problems.Top is not flat it is oval curve and back rest never support your back.If you ask in reception they say that chair and working table is designed for make up. Internet-they say 30 minutes free but if you have... (read more)
★★☆☆☆
“Cat and Lion Tarporley road”
Written on: 10/03/2012
The room I was given was at the end of the building which seemed to make it very difficult to heat. It was very spacious and the bed really comfortable but it never really warmed up. The breakfast in the morning was not up to the normal standard I have had at other "INNS" and there was only one young lady who,despite her non stop attempts to keep the place in order didnt manage it. (read more)
★☆☆☆☆
“Worst night ever”
Written on: 06/03/2012 by Bluenose55 (1 review written)
Stayed at Premier inn Hatfield,was booked in for 2 nights, Friday 2nd March&Sat 3rd March,This has to be the noisiest Premier inn ever and i have stayed in plenty around the country, Lorries/cars etyc passing all night long with no let up, hotel says insulated to minimise noise ,i can only think that the insulation has been stolen. Actually got on my laptop at 3am to find out where the nearest hotel to where i was working would be and found Waltham Abbey. Complained on way to breakfast and... (read more)
★★☆☆☆
“Great Nights Offer - Warning”
Written on: 12/02/2012
Another thing about Premier Inn that has really annoyed me lately is their Great Nights offer. They get you to stay in three of their hotels and then you can claim a free night at any one of their locations. However, they expect you to ring a phone number which has an automated voice telling you they are sorry to keep you waiting which goes on forever and ever and no one ever answers it. What a crock! Suffice to say they can stick it where the sun don't shine. I will be using the Holiday Inn... (read more)
Guest's Comment
Written on: 03/03/2012
The same happened to me and I am miffed!!
I have had very happy stays at various venues with Premier Inn and found them to be reliable in their good standards but not the give away.
Unable to get through by telephone I did as instructed and emailed and surprise, no response.
So is it a scam? Do these free nights really exist??
Reply to this comment
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Showing 31 - 40 of 154 Reviews
★★★★☆
“good service”
Written on: 24/01/2012 by kitty007 (4 reviews written)
excellent service very friendly reception helpful breakfast was excelent the breakfast girl was real hard working, i had 2 children under 5 nothing was too much trouble, very attentative super sharp! really felt welcome children also. my only grumble was room not fresh smelt of bodies overall pleasant stay. (read more)
★★★☆☆
“GETTING IT CHEAPER AT PREMIER INN”
Written on: 20/12/2011
Here is a tip how to get (Budget) price at the so called Budget Premier Inn Hotels. If you are unable to get one of their Advance Purchase Offers (£29 or £39)! Then book the hotel at the price they advertise. Then on the day (or one day before) your arrival; log onto their site and check the price. If it is out of season the chances are the price has dropped considerably. Then make another reservation and after confirmation cancel the original booking before 1pm (13:00 hrs) on the day of... (read more)
★★★★★
“Excellent hotel”
Written on: 20/12/2011 by iwjohn
Stayed one night whilst waiting for a visit to Papworth Hospital. Staff very friendly from reception to restaurant staff. Room and bed spotlessly clean. Booked disabled room - bathroom was a wet room and perfect for my needs. All in all 20/20 for staff, facilities, food and cleanliness (read more)
★★★★☆
“Nice size room, excellent beds”
Written on: 05/12/2011 by Magnus01 (1 review written)
This was the first time we had used a Premier Inn & were well satisfied, it was well worth the £29 per night paid by us by pre-booking, I'm not sure I would have felt quite the same if we had to pay the full price, however everything about the hotel was good, it was clean, in a good location, (kettering) nice big room, friendly staff, & one of the most comfortable beds I have slept in away from home, the food in the restaurant next door was very good, my only complaint, the water pressure... (read more)
★★★★★
“Would highly recommend this hotel”
Written on: 04/12/2011 by Vickyh123
We decided to stay at this hotel as we had an early flight the next day and was amazed at the value for mOney and the quality of standard. The hotel itself was lovely clean and modern the staff were very professional and friendly and even offered us a wake up call and booked us a taxi for the next morning (which was a cheaper fare than the ones from the station) our room was very cheap at £29 and was clean spacious and had a huge comfy bed which made for a great night sleep! Across the... (read more)
★★★☆☆
“Never stopped in a Premier Inn yet for £29.00”
Written on: 03/11/2011 by jonlidd (1 review written)
The cheapest I have stayed in a Premier Inn is £57.00 !!!!!!!!!!!!!! so wheres the £29.00 WIFI @£10 obscene (read more)
★★★☆☆
“why were we not informed restaurant closed when we...”
Written on: 16/10/2011 by petermanterfield (1 review written)
directed to Leicester central for meals having to drive in a very busy area at night. Hotel car perk was like builders yard. In my opnion we could have been informed that that the hotel was being refurbished at the time we booked the accommodation. My partner and I are both elderly and found it very upsetting and spoiled our short stay (read more)
★★☆☆☆
“assured good night sleep not!”
Written on: 12/09/2011 by kindredelf
Have stayed at many premier inns successfully. This one located in Derby I would not reccommend. It is a large permier inn but cannot offer facilities for capacity. The restraunt is very small cannot cater for capacity and many people were turned away for an evening meal. There is a very small lounge area not enough seating for capacity again. The people who opted for the meal deal of evening meal and breakfast became frustrated with the situatio. The breakfast was a chaotic as the... (read more)
★★★☆☆
“Premier Inn should rename to PREMIUM INN”
Written on: 10/09/2011 by kontiki (1 review written)
Service and standards still the same as before at Premier Inns throughout the UK. Attached Restaurants are another kettle of fish! I stopped eating at them since they had a shake up from BF to New Gen and Table Table. IMHO a five ***** star quick food outlet with the prices to match. However the claim as a budget hotel should be dropped as Premier Inn should rename to PREMIUM INN. All PREMIUM INN literature, poster adverts and ‘cheap’ claims are hampered with the famous asterisk... (read more)
★★★☆☆
“MANAGER AT COCKED HAT DOES NOT REPLY TO CUSTOMERS”
Written on: 03/08/2011 by hoganjohn (1 review written)
i have stayed at this premier inn 3 or 4 days a week for the last two MONTHS, i have the same dinner EVERYNIGHT, yet because on a wednesday it is a curry night they seem to mix up orders for a normal curry ORDER, when i complained on the night i never recieved any explanation or APOLOGY. this has happen on 4 of the previous 8 WEDNESDAYS. also one day i waited over 30 minutes after the stater to not recieve my main DISH.THIS happened when the cocked hat was not busy at ALL. in fact the next... (read more)
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Showing 41 - 50 of 154 Reviews
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Suepat10's Response to Ellapied's Review
Written on: 03/09/2012
The same happened to me at Grantham last night - by a very rude member of staff. To add to my ire, I had rung the customer service number last Thursday and mentioned I'd be paying by cash so wanted to check the card used to reserve the booking - my father made the booking - would not be charged. Nobody told me I needed ID. We had to come home and they've charged my fathers card.