Premier Inn Reviews

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★★★☆☆
3.3 / 5
58% of users recommend this
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  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

Summary

With 500 hotels across the UK, Premier Inns is the UK's biggest hotel chain. Premier Lodges and Inns are a popular budget hotel.
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Latest Reviews

★★★★★

“CARDIFF: Cheap, clean, comfy bed, amazing sleep. Amazing!”

Written on: 26/10/2014 by disgruntledbastard1 (5 reviews written)

The staff were pleasant and accomodating. Bed was amazing and so comfy, I slept like a baby. Cheap as hell considering others are double the price Quiet, no noise Clean everywhere, clean bathroom. One minor complaint is that we had to leave at 10, whcih was a bit early for my taste Would definately use it again, well done premier inn… Read Full Review

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★★★☆☆

“poor service ”

Written on: 18/09/2014 by greenbin (1 review written)

slow service in restaurant on evening meal was not asked would we like another drink during meal came out of restaurant at 10pm to be told it was last orders for bar and shutters on bar went down at 10.30pm poor bed even though we were told everybody was happy with the new beds this was not a new bed in room 228 as the mattress sagged on the right side causing a uncomfortable sleep we also had the lorries from the circus that lined up along the road they had packed up for the day but… Read Full Review

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★★★★★

“very impressed with premier inn west derby liverpool”

Written on: 24/08/2014 by tigger12343 (1 review written)

Recently spent two nights at west derby Liverpool to visit Anfield , staff very welcoming on arrival was even sent text message to book table for dinner that evening before arrival , room was lovely food at beefeater on site was excellent staff there very friendly and helpful, even housekeeping were lively housekeeping staff were friendly… Read Full Review

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★☆☆☆☆

“gave me an expensive bad room when a good one was...”

Written on: 24/08/2014

Premier Inn, Whitstable: The beds are comfortable and my room was spotlessly clean. However, it was atrociously noisy, and, when I looked out the window the motorway was directly below. The price for this small, extremely noisy room was 100 pounds a night! When I visited my friend's room, FOR WHICH THEY HAD ALSO PAID 100 POUNDS A NIGHT, it was double the size of mine. It was also quiet as it was on the side away from the motorway. At reception I asked for another, quieter room, or… Read Full Review

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★★★☆☆

“What guarantee???”

Written on: 20/08/2014 by Mcbuggsy (1 review written)

Came over for a touring holiday and stayed at a fair few Premier inns.? So much for the good night sleep guarantee. One place had a herd of elephants sleeping above me, another had pubic hairs in the bed and the shower, another one had people running down the corridors at all hours. When I complained, they said sorry..... Don't use them. There are better cheaper places… Read Full Review

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★★★☆☆

“NO WAY A 'BUDGET' HOTEL!”

Written on: 12/06/2014 by jchatboard (2 reviews written)

Your start description says “Premier Inns is the UK's biggest hotel chain. Premier Lodges and Inns are a popular budget hotel.” They might be the biggest hotel chain in the UK, never stayed at a Premier Lodge, and I know they are very popular, but ‘BUDGET’ ????? Okay they do have some cheap deals – now and then – but calling them Budget when paying around £100+ a night (outside London) is in my books – not BUDGET???? I stayed eight nights at a hotel in Devon and every night had… Read Full Review

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★★★★★

“FREE Wi-Fi ???”

Written on: 29/05/2014 by legalbee (1 review written)

I have stayed at many different hotels over the recent years, including many Premier Inns. It is now usual for most hotels, including budget hotels, to include free Wi-Fi in their package. However, Premier Inn spoil their "30 Minutes Free Wi-Fi-..." claim by not doing what they claim. After a recent stay in the Birmingham/Waterloo Street which is situated in the heart of the business district I discovered that you do not actually get 30 minutes! According to the "Essential Guide" placed in each… Read Full Review

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★★☆☆☆

“get it if you can”

Written on: 18/05/2014 by whosjonnym (2 reviews written)

I tried to book a 2 night stay 3months in advance for £30 a night, but my card expiry date was before the book in date. Went through the hassle of getting a new card only to be told the price had gone from £60 to £134 in four days. After being redirected to loads of different departments I was told basically tough luck, even though they could see my booking attempt. Terrible customer services… Read Full Review

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★★★★★

“great staff,clean rooms,great location”

Written on: 16/05/2014 by JOINNYJ (1 review written)

had a great stay at rugbynorth m6j1 premierinn.the hotel was being painted,the reception team rang and let me know there may be a smell of paint,which i thought was a real nice touch,when i arrived i was greeted by a very friendly receptionist,who gave me all the information i need for my stay,the room was clean and the bed was really comfy,and yes the smell of paint was only in the corridor i could not smell it in my room.well done team at rugby will be back… Read Full Review

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★★★★★

“really great”

Written on: 07/04/2014 by Lynchut68 (1 review written)

we have stayed at cramlington premier inn a couple of time and find it to be very friendly clean and could not find any faults at all . great value for money :)… Read Full Review

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★★★☆☆

“LET DOWNl”

Written on: 10/02/2014 by Furni-Tech (1 review written)

I don't usually complain but felt like I needed to do so on this occasion. I stayed at the Taunton Ruishton Premier Inn,I travelled from leeds(Yorkshire)5hrs driving,I was given my key and went to the room,the window had been left open all day and the room was freezing arrived at 7pm and by 10pm the room was still cold,it was a family room with the smallest storage heater I did not need this room as I was staying by myself,the room never got warm,the room was backing onto the motorway and the… Read Full Review

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★★★★☆

“Would recommend for a great cheap night's stay”

Written on: 19/11/2013

I don't think you can beat this place for quality & comfort at such a cheap price. They're money back guarantee is also great - I'd definitely recommend it to someone looking for a bargain stay… Read Full Review

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★★★★★

“premier lives up to promise”

Written on: 02/09/2013 by mandysparks (2 reviews written)

premier inn still didn't disappoint me, first time i stayed at the gravesend central premier inn, the staff was so helpfully & made so welcome & nothing was to much trouble, the best thing about the premier inn gravesend central was that, if you are a single female traveling alone, they will automatic move you to the 1st floor for safety, but honestly, great breakfast, great staff, clean rooms & most off all you will get a great night sleep, thank you for a wonderful stay :)… Read Full Review

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★★★★★

“Premier Inn Dudley”

Written on: 31/08/2013

Dudley town just a short distance away plus lots of entertainment practically on the doorstep. The hotel is new and the overall environment reflects this. The rooms are clean and comfortable and, despite being close to a busy roundabout, i can honestly say that i had the best and quietest night at this Premier Inn than any of the others that i have stayed in. Of which there have been many. The staff were welcoming and extremely helpful. Especially the housekeeping staff who were very patient… Read Full Review

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★★★★★

“family holiday”

Written on: 28/08/2013 by maxlomas (1 review written)

We stayed at premier inn Blackpool airport and it was fantastic the staff were friendly and helpful the food and menu was great and a great location we are DEFINITELY going back … Read Full Review

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★★★☆☆

“Disappointed”

Written on: 09/08/2013

This is the first time I've stayed at a Premier Inn and to say I was disappointed is an understatement. I chose the Aldershot hotel as our usual hotel had increased their prices yet again. I had pre-booked on-line in April for the 3 night stay in a twin room. However we were allocated a family room with fairly comfy double bed and a made-up couch of rock hard proportions. Therefore one of us spent 3 nights of discomfort. We did mention this and the lack of an extra chair, there was only one… Read Full Review

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★★★★★

“EXCELLENT”

Written on: 03/08/2013 by jimmypunter (21 reviews written)

Have been in Oldbury and East Kilbride. All great but watch the charges they put on even if you pay for the "meal deal". Accommodation fine and food really nice… Read Full Review

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★★★★★

“Top rate hotel”

Written on: 31/07/2013 by Deanomeza (1 review written)

Premier inn putney bridge. Well all i can say is well done yet again the hotel outside is a bit out dateded but as soon as you are in its just 100% spot on. Well done hotel and staff 10 out 10… Read Full Review

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★★★★★

“Deer Park Livingston”

Written on: 17/05/2013

Where do I start, I've stayed here since Jan 13, 4 nights a week and in all that time the thing that keeps me sane is the help, generosity and general well being of ALL the staff, names that jump to mind are Jane,Rita,Lisa,Georgina and in the Beefeater Christeen and Susan and at night Claire. The rooms are always tip top clean, if you need anything all you have to do is ask and if the lasses can get it for you they will and always with a smile, even though some days you can tell they're a bit… Read Full Review

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★★★★☆

“Staff very helpful, Room very clean.”

Written on: 15/05/2013

On arrival at the Premier Inn, I realised that the hotel was close to a busy road and could be noisy. As I am a light sleeper I asked if we could have a room at the back. We had been allocated a room at the front as I had booked a twin room and the rooms at the back appeared to be double rooms. The receptionist was really helpful and arranged for the beds to be moved around so we could have a room at the back. All the staff were really helpful and the room was quite, clean and the shower… Read Full Review

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