Lady Bird Car Insurance Reviews - www.ladybirdinsurance.co.uk

★★☆☆☆
2.1 / 5
37
27% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Lady Bird Car Insurance www.ladybirdinsurance.co.uk

Lady Bird Car Insurance www.ladybirdinsurance.co.uk

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Latest Reviews

★★★★★

“Today's conversation about my car insurance with Jodie...”

Written on: 09/02/2016 by Leah19 (1 review written)

Today's conversation about my car insurance with Jodie was above what I expected, A very competent and very professional experience a big thank you to Jodie for all her help in dealing with my insurance problem… Read Full Review

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★★★★★

“Fantastic customer service ”

Written on: 08/02/2016 by Ellie123_94 (1 review written)

Everyone I have rang for questions or information they have been happy to help me and it's a quick line to get thought too!… Read Full Review

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★★★★★

“Great customer service very friendly and help full ”

Written on: 07/02/2016 by 223Churchill (1 review written)

Spoke to customer service regarding my policy change was very friendly and help full… Read Full Review

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★★★★★

“Gale”

Written on: 07/02/2016 by Hernandez16 (1 review written)

Very pleased with the help from gale in changes to my policy Thank you… Read Full Review

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★★★★★

“Great service, very helpful”

Written on: 06/02/2016 by ConnerCollier18 (1 review written)

Very helpful,great cover quote,I'm very happy,I was dealt with very efficiently and for this reason I would recommend this insurance company to anyone wanting a hassle free service that get you sorted… Read Full Review

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★★★★★

“Staff was very friendly and helpful”

Written on: 03/02/2016 by deniz1980 (1 review written)

Staff was very friendly and helpful… Read Full Review

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★☆☆☆☆

“Got charged £60 for cancelling my insurence ”

Written on: 28/11/2015 by opFox1952 (1 review written)

I got a cheap quote from ladybird insurence from the comparison website. Once I filled all my details in to pay I got a message saying my insurence hasn't gone through and that I will need to call them. So I called them up on the next day they, they went through all the details again. Got a quote that was more expensive. But I still went through with it and paid.They told me that I will need to send some proof documents within in 7 days and that she will send me an email confirming everything… Read Full Review

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★★☆☆☆

“More work than they're worth ”

Written on: 24/11/2015 by 32Moser (1 review written)

I decided to insure my car with Ladybird Insurance because they were the cheapest on a popular comparison website. After completing the long form on the internet I was directed to Ladybird's website to complete my purchase, which was fair enough, it's something that other insurance companies do too. However, once on the website a notice came up on my screen asking me to call them, so I did; I was then made to spend around an hour on the phone going through the whole form I had just spent 30 to… Read Full Review

Freshinsurancegroup's Comment

Written on: 27/11/2015

Hi,

Thanks for your review of Ladybird insurance. We appreciate your feedback and will pass this on to customer services. We strive to make the customer journey as simple as possible, and we will be reviewing this.

Thanks,
Fresh Insurance Group

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★☆☆☆☆

“Yes, they APPEAR to be cheap but the price you are...”

Written on: 18/11/2015 by Lilahu151 (1 review written)

Yes, they APPEAR to be cheap but the price you are quoted on comparison sites is NOT the price you will pay. They add ridiculous charges and then can't seem to explain what these charges are for. I ended up paying over £150 to get out of my policy with them, it was worth it too just to be away from them. Do not touch with a barge-pole. AVOID AVOID AVOID… Read Full Review

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★☆☆☆☆

“What a joke!! ”

Written on: 03/11/2015 by Stevenwilkins (1 review written)

This insurance company has took my deposit and the next day emailed me telling me I have failed the credit check and therefore they can't insure me so in 7 days my policy will be cancelled and they will take a DAY rate (probably about £30-£40) out of my deposit and then a cancellation fee so in other words I'm not getting any of my deposit back or being covered by them I think this is bang out of order why not do the credit check first? Why take my money and then do it? I advise anybody that… Read Full Review

Freshinsurancegroup's Response to Stevenwilkins's Review

Written on: 04/11/2015

Hi,

We're sorry you have this experience with Ladybird. We would like to investigate what has happened here. If you could please send an email with your contact details (phone number, name and postcode) to us, we will have somebody from customer services ring you to discuss.

Ladybird Insurance.

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Stevenwilkins's Response to Stevenwilkins's Review

Written on: 05/11/2015

**UPDATE** If I could remove this comment I definatly would as I have just had a phone call off a nice chap from this insurance company informing me that at the last attempt my insurance has now gone through!! Talk about speaking to soon.... So fresh/ladybird my deepest apologies 5 STARS

Nowahappydriver

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★☆☆☆☆

“ Rubish”

Written on: 12/10/2015 by JaidynMcLeod287 (1 review written)

Give Quote Online, when you try to buy online asking you to call coustemer service to confirm, when i try to speak to them they increase my Total access From £150 to £500 and £981 monthly instalment changed to £1190. with out any change on my details, … Read Full Review

Freshinsurancegroup's Comment

Written on: 13/10/2015

Hi,

If you provide your contact details to us, I will have somebody call you to discuss why there was an increase in the premium.

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★☆☆☆☆

“Absoloulty SHOCKING !!!!! ”

Written on: 08/10/2015 by CharleeHays (1 review written)

Had my car keys stolen and they are trying to make me payout £600 I have spoken to about 12 different people and none of them have a clue !! My car is still in a garage and has been for 3 weeks now ! No communications ! All they want is your MONEY !!!!!!… Read Full Review

Freshinsurancegroup's Comment

Written on: 13/10/2015

Hi,

We're sorry to hear about your problems with Ladybird. If you could provide us with your contact details we will have somebody from customer service call you to discuss. Please send your name and phone number to us.

Thanks

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★☆☆☆☆

“WORST CAR INSURANCE EVER - THEY ARE RUBBISH”

Written on: 19/06/2015 by Beach346 (1 review written)

My girlfriend has Fresh Insurance and I believe Ladybird is the same people. Her car was stolen and rcovered. she had been without her car for 3 months and they still cant even give her an answer on whether they are going to fix the car or not. Meanwhile her car is standing damged which could cause more problems and issues with repair. she is losing wages daily with no courtesy car. But I think even if she had opted for a courtesy car she wouldnt have got one. They did an interview in… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 14/06/2015 by 289Duggan (1 review written)

This insurer is the worst tried to charge an extra £500 on to my policy for moving a mile down the road ridiculous… Read Full Review

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★☆☆☆☆

“BEWARE!!”

Written on: 21/05/2015

They give you a quote for 1,000 pounds then they tell you the deposit is 200 and you have 10 installments of 100....which surprisingly does not add up to 1,000 pounds!! so if you're not adding up the deposit and monthly payments being given to you, you will never know the total amount of the policy... you only find out once you have to sign the credit agreement and you realize they are charging you 17.5% for direct debit.... You call them and try to explain this to them and all they can say… Read Full Review

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★☆☆☆☆

“The worst ever”

Written on: 12/05/2015 by Taffendercymro (1 review written)

Disgusting customer service. A bunch of money grabbing people. Ripped me off big time. Avoid like the plague!… Read Full Review

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★☆☆☆☆

“shoddy customer service”

Written on: 22/01/2015 by Garrison190 (1 review written)

avoid this car insurance company like the plague! Their customer service is the worst I have ever encountered. I won't bore you with the whole sorry saga, just don't make the mistake I did - if you buy cheap you always end up realising that you've bought rubbish… Read Full Review

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★☆☆☆☆

“Shoddy unprofessional insurance”

Written on: 14/09/2014 by Penelope198 (1 review written)

Not worth the money even if it is the cheapest. I was told when purchasing my insurance that as I was getting my drivers license address changed they would not need to see a copy of my new address on the licence, just that it was valid. However, I received a TEXT message saying they were cancelling my policy after a week because it wasn't my current address. I carried on receiving TEXT messages about them cancelling my policy for 3months having to ring customer services 3 times after every… Read Full Review

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★☆☆☆☆

“Frighteners ”

Written on: 29/08/2014 by 1545 (1 review written)

This company sending Txt messages saying "your car insurance is not legal until you speak to us" WHAT A LOAD OF CODSWALLOP. Trying to put frighteners on people just to trick them into buying car insurance from them. Oh well the Txt message has been forwarded to the regulator so let's see how they like that… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 19/08/2014

I tried to add my partner onto my insurance (who is 26, has held his licence since he was 17, no accidents/claims/convictions, has a good job) for recreational use and they said that they would not add him onto the policy! I couln't even pay to add him - they just outright refused and would not offer any reason why. The most utterly bizarre and unhelpful insurance company I've ever dealt with… Read Full Review

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